IT Support Technician Apprentice

Employer description:

Kickstart Your Career in IT with Whale Tankers!

Are you passionate about technology and eager to start your career in IT? Whale Tankers is looking for a motivated IT Support Technician Apprentice to join our dynamic Information Technology team. This is a fantastic opportunity to gain hands-on experience, work on exciting infrastructure projects, and grow your skills in a supportive environment.

Overview:

Why Join Whale Tankers?

• Gain real-world experience in a busy IT department
• Work on meaningful projects that impact the business
• Learn from experienced professionals
• Build a strong foundation for a career in IT

Responsibilities:

• Delivering first-line technical support to internal users
• Managing helpdesk tickets: logging, updating, and closing tasks
• Handling user accounts for new starters and leavers via Active Directory
• Assisting with hardware/software installations, configurations, and troubleshooting
• Supporting the IT team with day-to-day operations and infrastructure projects
• Maintaining stock levels for IT consumables (e.g., printer supplies, cables)
• Ensuring minimal downtime by resolving issues efficiently and professionally
• Upholding the reputation of the IT department through excellent service

Desirable skills:

We're seeking someone who is:

• Curious and open to learning new technologies and methods
• Customer-focused with a proactive approach to problem-solving
• Results-driven and committed to completing tasks effectively
• Trustworthy, honest, and respectful of confidentiality
• Adaptable and resilient in the face of challenges
• A team player who thrives in a collaborative environment

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.?

For more information please visit the UK ENIC website.

Working hours: 37.5 hours a week, 8:30am - 5pm, Monday to Friday.

Benefits:

• Company Pension Scheme
• Bonus Structure
• Opportunity to join Share Ownership Scheme
• Free onsite parking

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!