Technical Business Analyst

Technical Business Analyst (Contract)

Duration: 6 Months (Possibility for extension)

Location: London/Hybrid (2 - 3 days on site)

Rate: A highly competitive Umbrella Day Rate is available for suitable candidates

Role Profile

We are seeking a skilled Technical Functional Analyst to support the design and delivery of our Strong Customer Authentication (SCA) software solution/platform.

This pivotal role will see you enhancing software while serving as the essential liaison between business stakeholders and technical teams. Your mission will be to ensure that functional requirements are not only clearly defined but also technically feasible and aligned with our long-term product development goals.

Key Responsibilities:

• Analyse complex business problems and identify opportunities for improvement.
• Collaborate with stakeholders to gather and document business requirements for new software development.
• Partner with architects and developers to design scalable and maintainable solutions that meet business needs.
• Configure systems and create prototypes to validate requirements and aid in development.
• Produce and maintain crucial artefacts such as functional specifications, data flow diagrams, interface definitions, and user stories.
• Work closely with vendors and internal developers during build phases to clarify requirements and ensure design alignment.
• Define test criteria, support system integration testing (SIT), and assist with user acceptance testing (UAT) for capitalizable features.
• Assess the impact of proposed changes on existing systems and processes, focusing on capitalizable development work.
• Engage with internal customers (GTBD & CPD) to gather information necessary for new solution designs.
• Recommend ways to improve efficiency, reduce costs, and enhance quality.
• Collaborate with cross-functional Agile teams, including product owners and stakeholders.
• Conduct industry and competitor research to support informed product decisions.
• Provide regular updates on project progress, milestones, and dependencies.

Knowledge & Experience Required:

• Proven experience in business analysis within a financial institution, particularly in SCA and fraud domain regulatory change programs.
• Strong understanding of SCA principles and implementation under PSD2, with awareness of upcoming PSD3 regulatory impacts.
• Hands-on experience with IT application projects related to SCA, fraud detection, payment systems, or regulatory compliance.
• Familiarity with regulatory frameworks and operational readiness for initiatives like SEPA Instant Payments (SEPA IP), VOP, and EBA/ECB guidelines.
• Exposure to SCA & fraud analytics, including device anomaly detection and risk profiling.
• Proven ability to translate regulatory and fraud risk requirements into clear business and technical specifications.
• Proficiency in BA tools such as JIRA, Confluence, and SNOW.

Candidates will need to show evidence of the above in their CV in order to be considered.

If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.

We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.