IT Support Analyst

Service Desk Engineer

Benefits: Training/Progression/Great Tech/Hybrid Working

A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer

As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations.

The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner.

Responsibilities include:

Resolving incidents and issues directly from customers and escalation from 1st Line teams
Executing client server changes accurately and effectively
Adhering and responding to agreed SLAs
Administer routine server tasks and respond to alerts
Assisting with customer project work where necessary
Taking ownership of customer issues
Occasional travel to client sites

Essential Skills and Experience Required

Experience working in a similar role
Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy
Strong understanding of Windows Server
Experience working with virtualised servers/VMware/HyperV
Experience working with Networking Technologies
Ability to work in a proactive way in a fast-paced environment
Excellent written and communication skills
Strong understanding of Firewall and Security principles
Basic understanding of working within SLAs
Understanding of ITIL processes
Full UK Driving License

Benefits include and are not limited to:

Regular training and progression opportunities
Hybrid working options
Cycle to work scheme
Private medical cover
Pension scheme

Next Steps?

If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly @

You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion.