About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Vacancy Number: 15902BR
Specialist IT Solutions Engineer The successful candidate will work closely with academic staff and students to lead the investigation, proposition, build and maintenance activities for bespoke and discipline-specific IT systems that underpin the research and teaching activities initially in the School of Computer Science and Informatics, but subsequently in other academic schools in the University. The role holder will also work closely with colleagues in University IT and contribute to the wider technological innovation of IT systems across the University. Us We want to make Cardiff University an institution that is respected the world over. Our vision is to be a world-leading, research-excellent, educationally outstanding university, driven by creativity and curiosity, which fulfils its social, cultural and economic obligations to Cardiff, Wales, the UK and the world. We expect to improve our standing as one of the top 100 universities in the world and the top 20 in the UK. Opportunity The successful candidate will work within University IT alongside a wider network of technically innovative staff, and in close collaboration with academic colleagues to design, build and operate innovative systems and IT services that underpin the research, teaching and administrative activities of the School of Computer Science and Informatics. The role holder will enable the School’s staff and students to leverage existing IT services and contribute to collaborative projects with academic and technical colleagues to develop new and innovative services that support specialist teaching and research activity. You You will be comfortable working in a fast-paced academic environment and will be key to the school’s research and teaching success; helping to guide and train others in the use of digital technologies. The role requires you be agile in the management of your workload, enabling you to be responsive and reactive to requests from staff or students. You will be called upon to develop new IT services in response to requirements from academic colleagues and you are likely to need to research and learn new technologies to deliver them – often on challenging timescales. You will be expected to become the subject matter expert for services that you develop and will oversee their transition to operational teams as required. The diversity of the role will provide the right candidate with opportunities to develop a broad range of skills and to also develop specialisms. Your specialist skills will support colleagues within University IT when proposing and developing solutions at an appropriate scale required by the University. You will need strong Linux system administration experience or have used Linux extensively in a development or academic environment. You should be comfortable with supporting and troubleshooting web applications and automating service provision using open-source stacks (e.g. LAMP, Tomcat, Kubernetes, Docker, etc.) and you will need good scripting skills, while experience of Windows and Apple Mac system administration would also be advantageous. You will be able to gather and advise on requirements from academic colleagues in order to solve complex technical problems across a broad range of technologies. What we offer Cardiff University can offer many attractive benefits to its employees, including a competitive salary, 37 days annual leave per annum and a generous pension scheme. More information on what we can offer can be found at https://www.cardiff.ac.uk/jobs/what-we-can-offer . This is a full time, open ended position. Salary: £44,737 - £51,805 per annum (Grade 7) Date advert posted: Tuesday, 14 February 2023 Closing date: Friday, 3 March 2023 Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received. Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Feb 17, 2023
Full time
Vacancy Number: 15902BR
Specialist IT Solutions Engineer The successful candidate will work closely with academic staff and students to lead the investigation, proposition, build and maintenance activities for bespoke and discipline-specific IT systems that underpin the research and teaching activities initially in the School of Computer Science and Informatics, but subsequently in other academic schools in the University. The role holder will also work closely with colleagues in University IT and contribute to the wider technological innovation of IT systems across the University. Us We want to make Cardiff University an institution that is respected the world over. Our vision is to be a world-leading, research-excellent, educationally outstanding university, driven by creativity and curiosity, which fulfils its social, cultural and economic obligations to Cardiff, Wales, the UK and the world. We expect to improve our standing as one of the top 100 universities in the world and the top 20 in the UK. Opportunity The successful candidate will work within University IT alongside a wider network of technically innovative staff, and in close collaboration with academic colleagues to design, build and operate innovative systems and IT services that underpin the research, teaching and administrative activities of the School of Computer Science and Informatics. The role holder will enable the School’s staff and students to leverage existing IT services and contribute to collaborative projects with academic and technical colleagues to develop new and innovative services that support specialist teaching and research activity. You You will be comfortable working in a fast-paced academic environment and will be key to the school’s research and teaching success; helping to guide and train others in the use of digital technologies. The role requires you be agile in the management of your workload, enabling you to be responsive and reactive to requests from staff or students. You will be called upon to develop new IT services in response to requirements from academic colleagues and you are likely to need to research and learn new technologies to deliver them – often on challenging timescales. You will be expected to become the subject matter expert for services that you develop and will oversee their transition to operational teams as required. The diversity of the role will provide the right candidate with opportunities to develop a broad range of skills and to also develop specialisms. Your specialist skills will support colleagues within University IT when proposing and developing solutions at an appropriate scale required by the University. You will need strong Linux system administration experience or have used Linux extensively in a development or academic environment. You should be comfortable with supporting and troubleshooting web applications and automating service provision using open-source stacks (e.g. LAMP, Tomcat, Kubernetes, Docker, etc.) and you will need good scripting skills, while experience of Windows and Apple Mac system administration would also be advantageous. You will be able to gather and advise on requirements from academic colleagues in order to solve complex technical problems across a broad range of technologies. What we offer Cardiff University can offer many attractive benefits to its employees, including a competitive salary, 37 days annual leave per annum and a generous pension scheme. More information on what we can offer can be found at https://www.cardiff.ac.uk/jobs/what-we-can-offer . This is a full time, open ended position. Salary: £44,737 - £51,805 per annum (Grade 7) Date advert posted: Tuesday, 14 February 2023 Closing date: Friday, 3 March 2023 Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received. Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
Jan 04, 2022
Full time
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
We are currently seeking an experienced, reliable, self motivated individual to work as part of a busy team responsible for the delivery of IT support and services across a variety of departments, within a fast paced environment. Based at the MBS Equipment Company European headquarters in Colnbrook, West London, with occasional travel to other sites, the role of Senior Network Engineer involves the provision of robust IT Network support, with a primary focus on infrastructure. ?Serving as the main contact for users across multiple bases, and the 2nd & 3rd line IT support team, the role specialises in the configuration and management of switches, firewalls (particularly Fortinet), and Ubiquity & Cambium networking equipment. Ideally suited to an experienced Network Engineer with expertise in cutting-edge networking solutions, this is an opportunity to become a key member of a small but growing IT support team. MBSE offers a competitive salary plus a range of benefits, including 25 days holiday, plus bank holidays, private health insurance, great pension scheme, life insurance and an annual discretionary bonus scheme. ? Key Responsibilities Lead the design and implementation of complex network architectures Develop strategies to optimize network performance and scalability Provide expertise in configuring and maintaining VLANs Oversee the management of Ubiquity and Cambium networking equipment Lead and support network projects & system integration Lead the configuration and maintenance of Fortigate firewalls Collaborate with the IT team and IT manager to implement advanced security protocols Oversee the integration and optimization of CCTV systems within the network Troubleshoot and resolve advanced issues related to CCTV systems Stay at the forefront of emerging networking technologies Implement innovative solutions to enhance network efficiency and security Provide mentorship to junior team members Collaborate with cross-functional teams to align network solutions with organisational goals. Establish and enforce best practices for network documentation Document complex network configurations and changes IT Helpdesk incident & Q management ownership supporting Network engineer with complex Network related incidents ? Technical skills required Extensive experience in configuring VLANs and managing complex network architectures Proficiency in working with advanced Ubiquity and Cambium networking equipment Advanced knowledge of Net 2 systems and their strategic integration into the network. Strong understanding and practical experience with the latest networking technologies and trends Advanced configuration and management of Fortigate firewalls Expertise in CCTV system integration within a sophisticated network environment Proven ability to troubleshoot and resolve complex networking issues Utilise strong analytical and problem-solving skills, especially in troubleshooting and resolving complex networking issues Excellent communication and interpersonal skills Demonstrate leadership in configuring and maintaining Fortigate firewalls Collaborate effectively with cross-functional teams to align network solutions with organizational and strategic goals Establish and enforce best practices for network documentation Document complex network configurations and changes ? Key Competencies Develop and execute comprehensive strategies to optimize network performance and scalability, aligning with long-term organizational goals Advanced Network Configuration and Management Apply extensive knowledge and seasoned practical experience in configuring VLANs and managing intricate network architectures. Demonstrate a high level of proficiency in working with advanced Ubiquity and Cambium networking equipment, showcasing a deep understanding of their strategic application Stay at the forefront of emerging networking technologies, proactively identifying and implementing innovative solutions that not only enhance efficiency and security but also position the network for future advancements Lead complex projects, serving as the driving force behind them Supporting the integration and optimization of CCTV systems within the network Provide mentorship to junior team members with a focus on leadership development, fostering a culture of continuous learning and growth within the team ? Personal attributes Possess deep knowledge of LAN and WAN technologies, using it to design and implement sophisticated network solutions Proactively tackle challenges with a hands-on approach, showcasing adaptability and self-motivation Exhibit advanced problem-solving skills and tenacity to overcome complex obstacles strategically Efficiently manage tasks with strategic organizational and time-management skills for optimal network performance Hold a full clean driving license for occasional travel and a valid passport for potential travel to European locations Demonstrate strong written and verbal communication skills, essential for clear technical communication ?Follow and create precise procedural documentation and reports, aligning documentation practices with strategic goals ? About the Company MBS Equipment Co is a global leader in the provision of professional lighting rental and associated facilities, to the film, television and media production industry. ? Part of the The MBS Group, the world's largest studio management and production services company, with bases throughout Europe and North America, we are proud to support crews, with an unrivalled collection of equipment and solutions which embrace both the conventional and the very latest in advanced technology. MBS Equipment Co is an inclusive, people focussed organisation, which strives to create strong career opportunities, available to all sections of the community.
May 17, 2024
Full time
We are currently seeking an experienced, reliable, self motivated individual to work as part of a busy team responsible for the delivery of IT support and services across a variety of departments, within a fast paced environment. Based at the MBS Equipment Company European headquarters in Colnbrook, West London, with occasional travel to other sites, the role of Senior Network Engineer involves the provision of robust IT Network support, with a primary focus on infrastructure. ?Serving as the main contact for users across multiple bases, and the 2nd & 3rd line IT support team, the role specialises in the configuration and management of switches, firewalls (particularly Fortinet), and Ubiquity & Cambium networking equipment. Ideally suited to an experienced Network Engineer with expertise in cutting-edge networking solutions, this is an opportunity to become a key member of a small but growing IT support team. MBSE offers a competitive salary plus a range of benefits, including 25 days holiday, plus bank holidays, private health insurance, great pension scheme, life insurance and an annual discretionary bonus scheme. ? Key Responsibilities Lead the design and implementation of complex network architectures Develop strategies to optimize network performance and scalability Provide expertise in configuring and maintaining VLANs Oversee the management of Ubiquity and Cambium networking equipment Lead and support network projects & system integration Lead the configuration and maintenance of Fortigate firewalls Collaborate with the IT team and IT manager to implement advanced security protocols Oversee the integration and optimization of CCTV systems within the network Troubleshoot and resolve advanced issues related to CCTV systems Stay at the forefront of emerging networking technologies Implement innovative solutions to enhance network efficiency and security Provide mentorship to junior team members Collaborate with cross-functional teams to align network solutions with organisational goals. Establish and enforce best practices for network documentation Document complex network configurations and changes IT Helpdesk incident & Q management ownership supporting Network engineer with complex Network related incidents ? Technical skills required Extensive experience in configuring VLANs and managing complex network architectures Proficiency in working with advanced Ubiquity and Cambium networking equipment Advanced knowledge of Net 2 systems and their strategic integration into the network. Strong understanding and practical experience with the latest networking technologies and trends Advanced configuration and management of Fortigate firewalls Expertise in CCTV system integration within a sophisticated network environment Proven ability to troubleshoot and resolve complex networking issues Utilise strong analytical and problem-solving skills, especially in troubleshooting and resolving complex networking issues Excellent communication and interpersonal skills Demonstrate leadership in configuring and maintaining Fortigate firewalls Collaborate effectively with cross-functional teams to align network solutions with organizational and strategic goals Establish and enforce best practices for network documentation Document complex network configurations and changes ? Key Competencies Develop and execute comprehensive strategies to optimize network performance and scalability, aligning with long-term organizational goals Advanced Network Configuration and Management Apply extensive knowledge and seasoned practical experience in configuring VLANs and managing intricate network architectures. Demonstrate a high level of proficiency in working with advanced Ubiquity and Cambium networking equipment, showcasing a deep understanding of their strategic application Stay at the forefront of emerging networking technologies, proactively identifying and implementing innovative solutions that not only enhance efficiency and security but also position the network for future advancements Lead complex projects, serving as the driving force behind them Supporting the integration and optimization of CCTV systems within the network Provide mentorship to junior team members with a focus on leadership development, fostering a culture of continuous learning and growth within the team ? Personal attributes Possess deep knowledge of LAN and WAN technologies, using it to design and implement sophisticated network solutions Proactively tackle challenges with a hands-on approach, showcasing adaptability and self-motivation Exhibit advanced problem-solving skills and tenacity to overcome complex obstacles strategically Efficiently manage tasks with strategic organizational and time-management skills for optimal network performance Hold a full clean driving license for occasional travel and a valid passport for potential travel to European locations Demonstrate strong written and verbal communication skills, essential for clear technical communication ?Follow and create precise procedural documentation and reports, aligning documentation practices with strategic goals ? About the Company MBS Equipment Co is a global leader in the provision of professional lighting rental and associated facilities, to the film, television and media production industry. ? Part of the The MBS Group, the world's largest studio management and production services company, with bases throughout Europe and North America, we are proud to support crews, with an unrivalled collection of equipment and solutions which embrace both the conventional and the very latest in advanced technology. MBS Equipment Co is an inclusive, people focussed organisation, which strives to create strong career opportunities, available to all sections of the community.
Are you an IT operations technician/Infrastructure engineer looking for your next challenge? You MUST have experience working within Insurance (London market preferably) & also the following experience below: - MSSQL/VMware/ Windows Server.- Microsoft applications including Office 365, Microsoft server and desktop operation systems.- Virtualisation and VDI with a familiarity with remote desktop applications and help desk software. - Networking and wireless technologies.- IT related security products/services.- Financial services related third party applications such as Eclipse, RMS, VIPR, ECF, Sequel Claims, Cognos, Sun Accounts is not essential but would be advantageous Main Purpose of the role: The IT Operations team is responsible for maintaining the company's IT services and equipment including troubleshooting, detecting, and solving technical problems, installing/ updating hardware and software and providing high quality support to improve the organisational effectiveness and colleague's productivity Please only apply if you have worked in Insurance and this client does not offer sponsorship.
May 17, 2024
Full time
Are you an IT operations technician/Infrastructure engineer looking for your next challenge? You MUST have experience working within Insurance (London market preferably) & also the following experience below: - MSSQL/VMware/ Windows Server.- Microsoft applications including Office 365, Microsoft server and desktop operation systems.- Virtualisation and VDI with a familiarity with remote desktop applications and help desk software. - Networking and wireless technologies.- IT related security products/services.- Financial services related third party applications such as Eclipse, RMS, VIPR, ECF, Sequel Claims, Cognos, Sun Accounts is not essential but would be advantageous Main Purpose of the role: The IT Operations team is responsible for maintaining the company's IT services and equipment including troubleshooting, detecting, and solving technical problems, installing/ updating hardware and software and providing high quality support to improve the organisational effectiveness and colleague's productivity Please only apply if you have worked in Insurance and this client does not offer sponsorship.
2nd / 3rd Line IT Support Engineer required by our client - a fast-growing and highly-regarded business in the Technology industry. Due to natural growth, our client are now looking to hire an IT Support Engineer with good 2nd and some 3rd Line experience to join the existing team on a permanent basis. As an IT Support Engineer you will be required to work within a challenging and dynamic role, providing a mixture of both remote and on-site support for a large and varied client-base. The ideal candidate will have a minimum of 2/3 years' experience in the IT industry, either within an in-house or outsourced technical role, and will also have good experience with a variety of networking issues and faults. Due to the location of the office, candidates will be required to have access to their own vehicle and a full clean UK driving license. Key Responsibilities: - You will be working as part of an experienced and dedicated team, working through help desk tickets whilst also having the opportunity to go out on client sites, working on BAU daily support tasks and project work - You will need to thrive on multi-tasking, where you will be responsible for tasks such as installing servers, replacing workstations, resolving OS faults whilst also identifying network connectivity issues - Over time, you will be given the responsibility of your own projects where you will be expected to manage all technical aspects from start to completion Key Experience: - Server networking (DHCP, DNS, RRAS, TCP/IP) - Firewalling (Port numbers, routing, network fault diagnosis) - Remote working (RRAS, VPN, RDP) - User support (Unlock accounts, password creation, password changes) - Exchange / Office365 - Printer support (network printing, all common troubleshooting) - SharePoint - VMware & Hyper-V - Cisco knowledge would be highly advantageous This is a fantastic opportunity for an IT Support Engineer with good 2nd Line experience to join a knowledgeable and fast-growing team on a permanent basis, within a highly-successful business who are leaders within their field. CV's are being reviewed, so please apply now for immediate consideration.
May 17, 2024
Full time
2nd / 3rd Line IT Support Engineer required by our client - a fast-growing and highly-regarded business in the Technology industry. Due to natural growth, our client are now looking to hire an IT Support Engineer with good 2nd and some 3rd Line experience to join the existing team on a permanent basis. As an IT Support Engineer you will be required to work within a challenging and dynamic role, providing a mixture of both remote and on-site support for a large and varied client-base. The ideal candidate will have a minimum of 2/3 years' experience in the IT industry, either within an in-house or outsourced technical role, and will also have good experience with a variety of networking issues and faults. Due to the location of the office, candidates will be required to have access to their own vehicle and a full clean UK driving license. Key Responsibilities: - You will be working as part of an experienced and dedicated team, working through help desk tickets whilst also having the opportunity to go out on client sites, working on BAU daily support tasks and project work - You will need to thrive on multi-tasking, where you will be responsible for tasks such as installing servers, replacing workstations, resolving OS faults whilst also identifying network connectivity issues - Over time, you will be given the responsibility of your own projects where you will be expected to manage all technical aspects from start to completion Key Experience: - Server networking (DHCP, DNS, RRAS, TCP/IP) - Firewalling (Port numbers, routing, network fault diagnosis) - Remote working (RRAS, VPN, RDP) - User support (Unlock accounts, password creation, password changes) - Exchange / Office365 - Printer support (network printing, all common troubleshooting) - SharePoint - VMware & Hyper-V - Cisco knowledge would be highly advantageous This is a fantastic opportunity for an IT Support Engineer with good 2nd Line experience to join a knowledgeable and fast-growing team on a permanent basis, within a highly-successful business who are leaders within their field. CV's are being reviewed, so please apply now for immediate consideration.
Software Test Engineer - Salisbury (hybrid) - £45k Hexwired Recruitment has partnered with an award-winning, fast-paced, and rapidly growing consultancy with a vast client base ranging from start-ups to international companies and they are now seeking a Software Test Engineer to join their expanding team. As a Software Test Engineer you would be responsible for planning and executing comprehensive test cases. They collaborate with developers, document defects, and contribute to continuous improvement. Engaging in various testing methods, they play a crucial role in delivering bug-free and high-quality software, ultimately ensuring a positive user experience. Key skills required for this Software Test Engineer role: Minimum 2 years of software test experience Able to log and record defect records Experience with networking and serial debugging Python Scripting experience would be beneficial but is not essential Being a rapidly expanding company with a rewarding culture, they're looking to grow quickly, meaning you can grow with it! They are looking to pay circa £45,000 per annum depending on experience. If you are interested in this Software Test Engineer job in Salisbury, please apply. Additionally, if you're interested in any other jobs across Python, Java, Machine Learning, Computer Vision or any Backend development, please contact us today.
May 17, 2024
Full time
Software Test Engineer - Salisbury (hybrid) - £45k Hexwired Recruitment has partnered with an award-winning, fast-paced, and rapidly growing consultancy with a vast client base ranging from start-ups to international companies and they are now seeking a Software Test Engineer to join their expanding team. As a Software Test Engineer you would be responsible for planning and executing comprehensive test cases. They collaborate with developers, document defects, and contribute to continuous improvement. Engaging in various testing methods, they play a crucial role in delivering bug-free and high-quality software, ultimately ensuring a positive user experience. Key skills required for this Software Test Engineer role: Minimum 2 years of software test experience Able to log and record defect records Experience with networking and serial debugging Python Scripting experience would be beneficial but is not essential Being a rapidly expanding company with a rewarding culture, they're looking to grow quickly, meaning you can grow with it! They are looking to pay circa £45,000 per annum depending on experience. If you are interested in this Software Test Engineer job in Salisbury, please apply. Additionally, if you're interested in any other jobs across Python, Java, Machine Learning, Computer Vision or any Backend development, please contact us today.
Head of Customer Interactions (x2 positions) Lloyds Banking Group Bristol Harbourside, Halifax Trinity Road, London 125 London Wal l - Hybrid working in one of these offices 2 days per week and the rest from home. Salary & Benefits: £111,469 to £140,216 per annum (location & experience dependent), personal bonus scheme, 15% employer pension contribution, private medical insurance, flexible benefits system, 30 days holiday plus bank holidays. We also offer flexible working hours, agile working practices and other flexible options to support a good work-life balance. Summary; We're searching for a Customer Interactions expert who can help our Consumer Businesses grow faster. You'll be responsible for galvanising a team of technical and non technical people to meet the needs of our customer through creating personalising and tailored experiences across the traditional 121 marketing channels. This team helps support 1 in 5 sales across Lloyds Banking Group and our ambition is to lift that further. If this speaks to you - then read on. What is the role? There are two positions available carrying out the same role focusing on differing sets of products, the first leading Consumer Lending Interactions and the second leading Insurance, Pensions & Investments Interactions. You'll leverage data using the latest techniques across data science, analytics, and measurement to improve our contact to outcome rations across product and non product aligned customer needs - designing interactions that take account of inferred and declared needs of customers. We're looking for someone that thinks about customer journeys, interactions and customer first - not just the boundaries of their plan. Reporting to the Director of Customer Interactions, you'll be responsible for ensuring the team delivers on the commitments made to deepen the relationships with our customers through personalising their experiences. Key responsibilities; Ensure new Personalised Experience Communication capabilities are demonstrated across interactions. Work collaboratively across CCO alongside a range of external partners to continuously optimise customer interactions. Whilst leading the ambition to connect the interactions eco system to drive more personalised decisioning across the group. Ensure that whilst the team strives forward at pace, they are maintaining the highest degree of risk, control and governance. What do we need to see from applicants? We like people who come from diverse cultural or industry backgrounds and are looking for someone knowledgeable within this field of work, with good leadership skills and excellent communication. On your CV, we need to see the following to consider you for interview: Prior experience working in one of these style roles or similar: Head of Products, Head of Marketing or Head of Customer Interactions. We're looking to be extraordinary in our customer interactions! Staff management experience, ideally 30+ multidisciplinary staff (technical and non-technical). Outstanding understanding of customer contact strategy and associated levers to deliver more personalised experiences, particularly interactions via digital channels as well as 1-2-1 and our extensive Branch network and call centres. Strong commercial skills with a core understanding of how value is created for the customer and business. You'll know "what good looks like". Broad relevant knowledge based; i.e digital marketing, analytics & reporting, customer modelling. Any exposure to machine learning or other sophisticated techniques helpful. A clear ability to translate analytics and modelling into commercial stories that are both sharp in narrative and compelling in nature. Experience working within a modern Agile environment, using modern data engineering practices. About working for us; We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.
May 17, 2024
Full time
Head of Customer Interactions (x2 positions) Lloyds Banking Group Bristol Harbourside, Halifax Trinity Road, London 125 London Wal l - Hybrid working in one of these offices 2 days per week and the rest from home. Salary & Benefits: £111,469 to £140,216 per annum (location & experience dependent), personal bonus scheme, 15% employer pension contribution, private medical insurance, flexible benefits system, 30 days holiday plus bank holidays. We also offer flexible working hours, agile working practices and other flexible options to support a good work-life balance. Summary; We're searching for a Customer Interactions expert who can help our Consumer Businesses grow faster. You'll be responsible for galvanising a team of technical and non technical people to meet the needs of our customer through creating personalising and tailored experiences across the traditional 121 marketing channels. This team helps support 1 in 5 sales across Lloyds Banking Group and our ambition is to lift that further. If this speaks to you - then read on. What is the role? There are two positions available carrying out the same role focusing on differing sets of products, the first leading Consumer Lending Interactions and the second leading Insurance, Pensions & Investments Interactions. You'll leverage data using the latest techniques across data science, analytics, and measurement to improve our contact to outcome rations across product and non product aligned customer needs - designing interactions that take account of inferred and declared needs of customers. We're looking for someone that thinks about customer journeys, interactions and customer first - not just the boundaries of their plan. Reporting to the Director of Customer Interactions, you'll be responsible for ensuring the team delivers on the commitments made to deepen the relationships with our customers through personalising their experiences. Key responsibilities; Ensure new Personalised Experience Communication capabilities are demonstrated across interactions. Work collaboratively across CCO alongside a range of external partners to continuously optimise customer interactions. Whilst leading the ambition to connect the interactions eco system to drive more personalised decisioning across the group. Ensure that whilst the team strives forward at pace, they are maintaining the highest degree of risk, control and governance. What do we need to see from applicants? We like people who come from diverse cultural or industry backgrounds and are looking for someone knowledgeable within this field of work, with good leadership skills and excellent communication. On your CV, we need to see the following to consider you for interview: Prior experience working in one of these style roles or similar: Head of Products, Head of Marketing or Head of Customer Interactions. We're looking to be extraordinary in our customer interactions! Staff management experience, ideally 30+ multidisciplinary staff (technical and non-technical). Outstanding understanding of customer contact strategy and associated levers to deliver more personalised experiences, particularly interactions via digital channels as well as 1-2-1 and our extensive Branch network and call centres. Strong commercial skills with a core understanding of how value is created for the customer and business. You'll know "what good looks like". Broad relevant knowledge based; i.e digital marketing, analytics & reporting, customer modelling. Any exposure to machine learning or other sophisticated techniques helpful. A clear ability to translate analytics and modelling into commercial stories that are both sharp in narrative and compelling in nature. Experience working within a modern Agile environment, using modern data engineering practices. About working for us; We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.
Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500. ThousandEyes pioneered Cloud and Internet Intelligence and is widely known as the 'Google Maps of the Internet.' Today, ThousandEyes is central to the global operations of the world's largest and fastest-growing brands. The company was acquired by Cisco in August 2020, chartered with continuing to drive leadership in empowering organizations to see, understand, and improve digital experiences everywhere. About The Team At ThousandEyes, our mobile team is responsible for our mobile apps and our mobile SDKs. We develop and maintain a variety of mobile apps; some for our users directly, and some on behalf of our customers, including telecoms regulators around the world. Collectively, our mobile apps have hundreds of thousands of active users and have gained very positive reviews, in part due to our high engineering standards. We are currently working on some major enhancements to our mobile apps that will be popular amongst both our consumer and business customer base. Additionally, the mobile team is responsible for our mobile SDKs. These SDKs provide all of our measurement functionality - e.g. for speed testing, latency testing, and much more - in a single well-documented, reusable library. Our iOS SDK not only powers our own iOS apps that are developed in-house but is also vended to our customers to integrate the power of the ThousandEyes tests into their own apps. To date, our SDK is deployed on more than one million handsets worldwide already. What You Will Do You will be working directly in conjunction with the developers who write the measurement code (typically in C and C++) and exposing that measurement functionality via Swift APIs for use in the iOS SDK. You will also ensure that we are collecting relevant environmental information alongside the measurement results in order for us to make sense of the results (e.g. approximate coordinates of the test, generation of cellular technology used), without compromising user privacy. Most crucially, you will place an emphasis on ensuring that we are exposing our functionality using clear, logical APIs, with excellent documentation and usage examples. You should have a solid track record of working with Swift in a professional context. Ideally, you will have already been responsible for maintaining SDKs or APIs that are used by third parties. Some experience of writing C is highly desirable but not essential. A good understanding of networking concepts is also beneficial. Technical Stack We work with these technologies so if you're working with the same or similar, we'd encourage you to apply: Swift Swift Package Manager AppStore Connect Beta distribution using TestFlight Firebase Firebase Crashlytics Remote Configuration C/C++ JSON Xcode Cloud GitHub GitHub Packages AWS Jira Confluence Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
May 17, 2024
Full time
Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500. ThousandEyes pioneered Cloud and Internet Intelligence and is widely known as the 'Google Maps of the Internet.' Today, ThousandEyes is central to the global operations of the world's largest and fastest-growing brands. The company was acquired by Cisco in August 2020, chartered with continuing to drive leadership in empowering organizations to see, understand, and improve digital experiences everywhere. About The Team At ThousandEyes, our mobile team is responsible for our mobile apps and our mobile SDKs. We develop and maintain a variety of mobile apps; some for our users directly, and some on behalf of our customers, including telecoms regulators around the world. Collectively, our mobile apps have hundreds of thousands of active users and have gained very positive reviews, in part due to our high engineering standards. We are currently working on some major enhancements to our mobile apps that will be popular amongst both our consumer and business customer base. Additionally, the mobile team is responsible for our mobile SDKs. These SDKs provide all of our measurement functionality - e.g. for speed testing, latency testing, and much more - in a single well-documented, reusable library. Our iOS SDK not only powers our own iOS apps that are developed in-house but is also vended to our customers to integrate the power of the ThousandEyes tests into their own apps. To date, our SDK is deployed on more than one million handsets worldwide already. What You Will Do You will be working directly in conjunction with the developers who write the measurement code (typically in C and C++) and exposing that measurement functionality via Swift APIs for use in the iOS SDK. You will also ensure that we are collecting relevant environmental information alongside the measurement results in order for us to make sense of the results (e.g. approximate coordinates of the test, generation of cellular technology used), without compromising user privacy. Most crucially, you will place an emphasis on ensuring that we are exposing our functionality using clear, logical APIs, with excellent documentation and usage examples. You should have a solid track record of working with Swift in a professional context. Ideally, you will have already been responsible for maintaining SDKs or APIs that are used by third parties. Some experience of writing C is highly desirable but not essential. A good understanding of networking concepts is also beneficial. Technical Stack We work with these technologies so if you're working with the same or similar, we'd encourage you to apply: Swift Swift Package Manager AppStore Connect Beta distribution using TestFlight Firebase Firebase Crashlytics Remote Configuration C/C++ JSON Xcode Cloud GitHub GitHub Packages AWS Jira Confluence Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Senior Software Engineer - Payments (.NET/C#) Competitive salary London About the role At the core of our operation are the APIs that handle a variety of payment methods including cash, card and gift card across stores, at our fuel stations and online. We also support wallet behaviours, repeat payments, refunds and identity checks. As a Senior Software Developer at Tesco, you are responsible for the entire development and support process for a software programme. Your applications make previously sophisticated tasks simple with the impact ranging from saving time, effort or money to re-defining normal. As you might expect, the role focuses on day-to-day code writing however, you'll also get to lead on design and architecture as well as help mentor and develop those around you in the team! If you like to work on high-impact business-critical systems then this could be the team for you! The stack; .NET/C#, Java, Cassandra, Docker, HAProxy, Azure DevOps, Postgres. TDD and a 'you build it, you support it' DevOps approach are also key parts of our engineering culture. Automation is a key area of focus for us. Our scale and workloads demand that we continuously improve our approaches to testing and deployment. You will be responsible for Using your in-depth knowledge of .Net and the tool ecosystem to develop and implement scalable frontend systems. Translating requirements into tasks & code. Producing test-driven features and demonstrating your familiarity with the TDD cycle. Applying your understanding of cohesion and the SOLID principles to build well structured, maintainable software. Working effectively with product stakeholders to communicate and translate needs into product improvements. Leading group discussions on system design and working with Product Managers to drive value. Supporting production systems, resolving, and learning from incidents. Sharing knowledge with the wider engineering community. Mentoring and developing others around you. Producing proof of concepts to evaluate new tools. You will need Experience using .Net/C# with an eagerness to take on new technologies Experience with both SQL/NoSQL databases Experience with cloud platform(s) (e.g. AWS, Azure, etc.) Experience of working in agile environments and TDD Excellent interpersonal skills Experience with Ecommerce payment systems would be a nice to have but is not crucial. What's in it for you We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to: Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Buy holiday salary sacrifice scheme (for salaried roles) Private medical insurance Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution Life Assurance - 5 x contractual pay 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave The right to request flexible working from your first day with us Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want Click Here to read more about the full range of benefits we have available for our colleagues About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. v We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
May 17, 2024
Full time
Senior Software Engineer - Payments (.NET/C#) Competitive salary London About the role At the core of our operation are the APIs that handle a variety of payment methods including cash, card and gift card across stores, at our fuel stations and online. We also support wallet behaviours, repeat payments, refunds and identity checks. As a Senior Software Developer at Tesco, you are responsible for the entire development and support process for a software programme. Your applications make previously sophisticated tasks simple with the impact ranging from saving time, effort or money to re-defining normal. As you might expect, the role focuses on day-to-day code writing however, you'll also get to lead on design and architecture as well as help mentor and develop those around you in the team! If you like to work on high-impact business-critical systems then this could be the team for you! The stack; .NET/C#, Java, Cassandra, Docker, HAProxy, Azure DevOps, Postgres. TDD and a 'you build it, you support it' DevOps approach are also key parts of our engineering culture. Automation is a key area of focus for us. Our scale and workloads demand that we continuously improve our approaches to testing and deployment. You will be responsible for Using your in-depth knowledge of .Net and the tool ecosystem to develop and implement scalable frontend systems. Translating requirements into tasks & code. Producing test-driven features and demonstrating your familiarity with the TDD cycle. Applying your understanding of cohesion and the SOLID principles to build well structured, maintainable software. Working effectively with product stakeholders to communicate and translate needs into product improvements. Leading group discussions on system design and working with Product Managers to drive value. Supporting production systems, resolving, and learning from incidents. Sharing knowledge with the wider engineering community. Mentoring and developing others around you. Producing proof of concepts to evaluate new tools. You will need Experience using .Net/C# with an eagerness to take on new technologies Experience with both SQL/NoSQL databases Experience with cloud platform(s) (e.g. AWS, Azure, etc.) Experience of working in agile environments and TDD Excellent interpersonal skills Experience with Ecommerce payment systems would be a nice to have but is not crucial. What's in it for you We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to: Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Buy holiday salary sacrifice scheme (for salaried roles) Private medical insurance Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution Life Assurance - 5 x contractual pay 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave The right to request flexible working from your first day with us Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want Click Here to read more about the full range of benefits we have available for our colleagues About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. v We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
Onboarding Analyst - 39357 Rate: £30.63/hr Umbrella (inside IR35) Division: Manufacturing Engineering Contract Position based at Solihull (hybrid) To give you an idea of how this Onboarding Analyst role would look and feel, here are some things you could expect to do: Contact certain suppliers to discuss requirements Understand any roadblocks/challenges they have in delivering these requirements Validate post-Go Live that requirements have been successfully delivered Measure and report performance to key stakeholders and raise any issues to the relevant internal teams for resolution To apply for this Onboarding Analyst role, you will need excellent communication skills and confidence in dealing with mixed suppliers, customer, stakeholder groups and the ability to explain detailed requirements to new suppliers clearly. You will also require the following: Good networking, communication, influencing, negotiation and stakeholder management skills Advanced analytical skills Excellent verbal and written communication skills Process-orientated with great attention to detail Unfortunately we are unable to progress candidates who require sponsorship. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 17, 2024
Full time
Onboarding Analyst - 39357 Rate: £30.63/hr Umbrella (inside IR35) Division: Manufacturing Engineering Contract Position based at Solihull (hybrid) To give you an idea of how this Onboarding Analyst role would look and feel, here are some things you could expect to do: Contact certain suppliers to discuss requirements Understand any roadblocks/challenges they have in delivering these requirements Validate post-Go Live that requirements have been successfully delivered Measure and report performance to key stakeholders and raise any issues to the relevant internal teams for resolution To apply for this Onboarding Analyst role, you will need excellent communication skills and confidence in dealing with mixed suppliers, customer, stakeholder groups and the ability to explain detailed requirements to new suppliers clearly. You will also require the following: Good networking, communication, influencing, negotiation and stakeholder management skills Advanced analytical skills Excellent verbal and written communication skills Process-orientated with great attention to detail Unfortunately we are unable to progress candidates who require sponsorship. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
own car is essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems is essential M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
May 17, 2024
Full time
own car is essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems is essential M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
Join a fast-paced IT MSP as a 2nd Line IT Support Engineer and embark on a journey of continuous professional growth.This job offers hybrid working (2 days at home); the office is based in Holborn. THE 2ND LINE IT SUPPORT ROLE: Overall, you'll be handling complex technical problems promptly and efficiently. Throughout keeping accurate records and maintaining a knowledge base. Collaborating with the team to identify and implement process improvements to enhance the overall support experience for clients. Participating in project work and providing input on technical solutions. Staying up-to-date with new technologies and industry updates ensures you can provide the best support possible. Building strong relationships with clients and colleagues to ensure that you can provide the best possible support and contribute to a positive work environment. KEY SKILLS & EXPERIENCE: Experience as a 2nd Line Support Engineer. At least one of the following certifications is preferred: MCITP, MCP, A+, N+, Apple Experience with: TCP/IP and troubleshooting internet connectivity. Routers and SonicWALL, DrayTek firewalls. Network switching Terminal Services & Citrix. Server hardware technologies. Data backup and recovery support. Understanding of DNS services. Wireless technologies. Strong knowledge of server operating systems Strong knowledge of Windows and Mac troubleshooting and configuration Ideally, knowledge of networking and firewalls Must be London-based. We highly value previous experience in an MSP (Managed Service Provider) environment. SALARY & BENEFITS YOU'LL RECEIVE AS 2ND LINE IT SUPPORT: £32,000 - £35,000 base salary Monthly agreement efficiency bonus (up to 20% of salary). 20 days holiday (increasing with tenure up to 25) + birthday holiday + public holidays. Private healthcare. Pension. Monthly mobile phone allowance. Structured training plan with regular investment. If you're passionate about providing top-notch support, please apply today by sending your CV. To apply for this role as 2nd Line IT Support, please click apply online and upload an updated copy of your CV.No overseas applicants please; visa applications cannot be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
May 17, 2024
Full time
Join a fast-paced IT MSP as a 2nd Line IT Support Engineer and embark on a journey of continuous professional growth.This job offers hybrid working (2 days at home); the office is based in Holborn. THE 2ND LINE IT SUPPORT ROLE: Overall, you'll be handling complex technical problems promptly and efficiently. Throughout keeping accurate records and maintaining a knowledge base. Collaborating with the team to identify and implement process improvements to enhance the overall support experience for clients. Participating in project work and providing input on technical solutions. Staying up-to-date with new technologies and industry updates ensures you can provide the best support possible. Building strong relationships with clients and colleagues to ensure that you can provide the best possible support and contribute to a positive work environment. KEY SKILLS & EXPERIENCE: Experience as a 2nd Line Support Engineer. At least one of the following certifications is preferred: MCITP, MCP, A+, N+, Apple Experience with: TCP/IP and troubleshooting internet connectivity. Routers and SonicWALL, DrayTek firewalls. Network switching Terminal Services & Citrix. Server hardware technologies. Data backup and recovery support. Understanding of DNS services. Wireless technologies. Strong knowledge of server operating systems Strong knowledge of Windows and Mac troubleshooting and configuration Ideally, knowledge of networking and firewalls Must be London-based. We highly value previous experience in an MSP (Managed Service Provider) environment. SALARY & BENEFITS YOU'LL RECEIVE AS 2ND LINE IT SUPPORT: £32,000 - £35,000 base salary Monthly agreement efficiency bonus (up to 20% of salary). 20 days holiday (increasing with tenure up to 25) + birthday holiday + public holidays. Private healthcare. Pension. Monthly mobile phone allowance. Structured training plan with regular investment. If you're passionate about providing top-notch support, please apply today by sending your CV. To apply for this role as 2nd Line IT Support, please click apply online and upload an updated copy of your CV.No overseas applicants please; visa applications cannot be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
TECHNICAL CONSULTANT This role is an exciting opportunity for an experienced technical professional to delivery technical tasks which will contribute to the wider goal and outcomes of projects. Permanent Up to £58,000 Hybrid London Responsibilities: Deploying and managing the operation of infrastructure discovery tooling Analysing data from platform management and monitoring tools Contributing or owning designs across infrastructure projects. Deploying/installing infrastructure solution components Deploying/installing infrastructure solution components Operating migration tooling, e.g. V2V/P2V tools, data migration tools Required Experience: 2+ years experience in a Consulting environment, designing and delivering customer solutions Hands on experience as a technical implementation engineer or operator Microsoft Windows operating systems knowledge Linux/Unix operating systems knowledge Compute virtualisation technologies experience Cloud hosting technologies & providers Networking principles knowledge Storage technologies experience Discovery tooling experience Strong Excel skills Relevant current technical certifications e.g. VCP, CCNA etc. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
May 17, 2024
Full time
TECHNICAL CONSULTANT This role is an exciting opportunity for an experienced technical professional to delivery technical tasks which will contribute to the wider goal and outcomes of projects. Permanent Up to £58,000 Hybrid London Responsibilities: Deploying and managing the operation of infrastructure discovery tooling Analysing data from platform management and monitoring tools Contributing or owning designs across infrastructure projects. Deploying/installing infrastructure solution components Deploying/installing infrastructure solution components Operating migration tooling, e.g. V2V/P2V tools, data migration tools Required Experience: 2+ years experience in a Consulting environment, designing and delivering customer solutions Hands on experience as a technical implementation engineer or operator Microsoft Windows operating systems knowledge Linux/Unix operating systems knowledge Compute virtualisation technologies experience Cloud hosting technologies & providers Networking principles knowledge Storage technologies experience Discovery tooling experience Strong Excel skills Relevant current technical certifications e.g. VCP, CCNA etc. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.