ICT Infrastructure Engineer (M365)

  • Loch Lomond & The Trossachs National Park
  • Balloch, West Dunbartonshire
  • Dec 07, 2023
Full time Software Engineer I.T. & Communications Cyber Security

Job Description

ICT Infrastructure Engineer (M365)

Salary: £33,622 - £40,473 per annum

Contract: Permanent - Full Time, we are happy to talk part-time and flexible working

Location: Balloch – with hybrid working model in place

Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?

Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.

The role:

We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.

An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)

As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.


  • Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
  • Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
  • Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
  • Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
  • Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
  • Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
  • Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
  • Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
  • Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
  • Undertake any other duties appropriate to the grade as required.


Who we are looking for:

Your skills, abilities and experience should include:

  • Demonstrable relevant experience of working in a similar role
  • Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
  • Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
  • Demonstrable technical ability
  • Excellent analytical and problem-solving skills
  • The ability to adapt and to learn new skills and technologies
  • A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience

 Ideally, but not essential, you’ll also have:

  • Experience of Microsoft Azure Infrastructure as a service
  • Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
  • Strong knowledge and understanding of M365
  • Strong knowledge and understanding of Active Directory and Group policy
  • Relevant Microsoft Qualifications

Who we are and our values:

 We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.

Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.

Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside.  As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

 Closing date: 3 January 2024.

Interview dates are set for: w/c 15 January 2024.


£33,622 - £40,473 per annum