The Lead Tester will sit within the Kuro Health Product Team and lead functional testing and test co-ordination as the Group moves forward with a number of new IT platform implementations and enhancements.
You will be responsible for ensuring that new developments are thoroughly and meticulously tested, with issues identified and passed back to the developers for further work as well establishing test processes and practices.
With experience of planning and executing test cycles in an agile delivery environment, this role would suit someone with testing experience as part of a test team, wanting to take a first step into a test lead role.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Key accountabilities & responsibilities
Works closely with the product owners to determine the scope of testing for each release based on the requirements.
Constructs well structured test plans and test cases, confirms and manages own time against effort estimates.
Agrees testing metrics and success criteria with the product team. Ensures quality criteria are met prior to sign-off for release.
Executes testing against test plans.
Works with product and development resources to ensure that any defects are appropriately recorded and prioritised.
Identifies any risks and issues relating to testing and escalates appropriately.
Tracks progress and QA metrics, communicates the status of testing clearly ensuring all interested parties receive regular updates.
Creates standard test collateral for re-use as required such as test plans, test and defect reports.
Provides knowledge of testing best practice throughout the development lifecycle.
Supports UAT of changes and releases within the business units, including collating and prioritising defects, managing retests and reporting on test progress.
Proactively identifies areas for improvement in testing, establishing and presenting recommendations to the Product Manager.
Demonstrates excellent communication and collaboration within the scrum environment.
Key Relationships
Develops strong relationships with Product, Development and operational delivery teams to ensure that testing can be executed effectively.
Person Specification
Experience - Essential
Functional testing experience in an agile delivery environment and knowledge of software testing.
Experience of creating and maintaining test plans.
Experience of working with 3rd party suppliers.
Experience of working in a cross-functional environment with product owners, business analysts, developers, business testers and operational stakeholders.
Education and qualifications - Desirable
ISTQB/ISEB Testing Certification
Skills and knowledge - Essential
Excellent test planning and co-ordination skills
Understanding of testing best practices
Clear communicator
Skills and knowledge - Essential
Case management and workflow systems
API testing
Behaviour - Essential
Self-motivated and proactive. High levels of commitment and enthusiasm
Happy to get hands dirty where required!
Collaborative style with the ability to influence others
Positive professional attitude to getting things done
Innovative, constantly looking for new opportunities and solutions
Works well as part of a team
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 18, 2023
Full time
The Lead Tester will sit within the Kuro Health Product Team and lead functional testing and test co-ordination as the Group moves forward with a number of new IT platform implementations and enhancements.
You will be responsible for ensuring that new developments are thoroughly and meticulously tested, with issues identified and passed back to the developers for further work as well establishing test processes and practices.
With experience of planning and executing test cycles in an agile delivery environment, this role would suit someone with testing experience as part of a test team, wanting to take a first step into a test lead role.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Key accountabilities & responsibilities
Works closely with the product owners to determine the scope of testing for each release based on the requirements.
Constructs well structured test plans and test cases, confirms and manages own time against effort estimates.
Agrees testing metrics and success criteria with the product team. Ensures quality criteria are met prior to sign-off for release.
Executes testing against test plans.
Works with product and development resources to ensure that any defects are appropriately recorded and prioritised.
Identifies any risks and issues relating to testing and escalates appropriately.
Tracks progress and QA metrics, communicates the status of testing clearly ensuring all interested parties receive regular updates.
Creates standard test collateral for re-use as required such as test plans, test and defect reports.
Provides knowledge of testing best practice throughout the development lifecycle.
Supports UAT of changes and releases within the business units, including collating and prioritising defects, managing retests and reporting on test progress.
Proactively identifies areas for improvement in testing, establishing and presenting recommendations to the Product Manager.
Demonstrates excellent communication and collaboration within the scrum environment.
Key Relationships
Develops strong relationships with Product, Development and operational delivery teams to ensure that testing can be executed effectively.
Person Specification
Experience - Essential
Functional testing experience in an agile delivery environment and knowledge of software testing.
Experience of creating and maintaining test plans.
Experience of working with 3rd party suppliers.
Experience of working in a cross-functional environment with product owners, business analysts, developers, business testers and operational stakeholders.
Education and qualifications - Desirable
ISTQB/ISEB Testing Certification
Skills and knowledge - Essential
Excellent test planning and co-ordination skills
Understanding of testing best practices
Clear communicator
Skills and knowledge - Essential
Case management and workflow systems
API testing
Behaviour - Essential
Self-motivated and proactive. High levels of commitment and enthusiasm
Happy to get hands dirty where required!
Collaborative style with the ability to influence others
Positive professional attitude to getting things done
Innovative, constantly looking for new opportunities and solutions
Works well as part of a team
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Mar 27, 2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to validate the conclusion of business cycles. Collaborating with both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something you'd be keen to find out more about? Great - drop us an application & we'll aim to review this asap. If you look like a potentially good fit, we'll give you a call to chat through the role in a bit more depth & discuss next steps. You can also directly contact Rebekah Lamont at (phone number removed) or (url removed) Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
May 22, 2024
Full time
Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to validate the conclusion of business cycles. Collaborating with both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something you'd be keen to find out more about? Great - drop us an application & we'll aim to review this asap. If you look like a potentially good fit, we'll give you a call to chat through the role in a bit more depth & discuss next steps. You can also directly contact Rebekah Lamont at (phone number removed) or (url removed) Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
We are seeking a Data Migration Analyst(Data Engineer / Data Migration Technical Specialist / D365 Technical Consultant) for a 12 month fixed-term contract to start asap. We are working with an established consulting firm to support their FINREP programme. This is based 1 day per week (typically a Monday) in their London office - the other 4 days are working from home. Technical Skills: MS SQL SQL Server Management Studio (SSMS) Power BI Exposure to Dataverse and D365 FSCM APIs would be an advantage Analysis and Testing: Analyse issues with field mapping Analyse issues with data transformation Analyse API errors Ability to troubleshoot data issues and suggest solutions Understanding of APIs Conduct data quality checks Identify data anomalies Conduct testing of each data load Project Management: Excellent communication skills Azure DevOps Issue logging, tracking, management, resolution Facilitate meetings with other squads Functional: Exposure to D365 FSCM (Finance and Supply Chain Management) an advantage Exposure to D365 Project Operations an advantage A finance and/or Professional Services background would be an advantage
May 22, 2024
Full time
We are seeking a Data Migration Analyst(Data Engineer / Data Migration Technical Specialist / D365 Technical Consultant) for a 12 month fixed-term contract to start asap. We are working with an established consulting firm to support their FINREP programme. This is based 1 day per week (typically a Monday) in their London office - the other 4 days are working from home. Technical Skills: MS SQL SQL Server Management Studio (SSMS) Power BI Exposure to Dataverse and D365 FSCM APIs would be an advantage Analysis and Testing: Analyse issues with field mapping Analyse issues with data transformation Analyse API errors Ability to troubleshoot data issues and suggest solutions Understanding of APIs Conduct data quality checks Identify data anomalies Conduct testing of each data load Project Management: Excellent communication skills Azure DevOps Issue logging, tracking, management, resolution Facilitate meetings with other squads Functional: Exposure to D365 FSCM (Finance and Supply Chain Management) an advantage Exposure to D365 Project Operations an advantage A finance and/or Professional Services background would be an advantage
Procure Plus Holdings Ltd
Trafford Park, Manchester
CURRENTLY CLOSED TO NEW APPLICANTS Job Title: Test Analyst Reports to: Senior Test Analyst Location: Old Trafford Salary: Up to £41,340 Applications close: Friday 31May 2024 1st Stage Interview: w/c 10 June 2024 2nd Stage Interview: w/c 17 June 2024 Do you want to work for a business that does more than just talk about corporate citizenship and making a difference? At Procure Plus we are driven by a purpose, to find out more simply read on. We provide cost-effective, high-quality procurement solutions for social housing landlords and other public sector bodies. We win work by being the best and invest our hard-earned surplus into our core commitment of creating meaningful employment opportunities for individuals who have been traditionally left on the sidelines. This amounts to several hundred people having the dignity of the work, that they seek and deserve. But we're also more than just work ourselves; we're all about our people. Our culture is apparent in all that we do, and we are committed to providing an environment where our team can grow, be themselves, and flourish, both professionally and personally. We are currently recruiting for a Test Analyst to join our development team where you will have an opportunity to work on maintaining the high quality of our core suite of internally developed applications. You will have experience as a software tester, and as well as performing system and integration front-end testing, you will be writing code for automated unit tests in this role, modelling and querying database data and ensuring the delivery of new software meets business requirements and our quality standards. Because of this you will be comfortable in learning how to develop and execute tests programmed in PHP, as our bespoke test framework and processes have been internally built to suit the complexities we have. You will bring to the team a willingness to learn and demonstrate in the application process your passion for testing, identifying and documenting defects, organisational and time management skills. Our Test Analysts play a part throughout our Agile software development lifecycle, from specification planning to test completion, and you will be involved in solution design meetings with Developers & Business Analysts. In terms of software packages & technology you will be happy to learn, or have experience in: Jira, Confluence, PHPUnit, MySQL, Linux/Unix operating systems, and other software. We operate a hybrid working model with an expectation that you are available to travel to our office in Old Trafford when required. We encourage face to face contact to improve collaboration and connections across the business. We re dedicated professionals who believe work should be enjoyed, not endured. We offer flexibility wherever we can, because we understand you also have a life outside of work. Our work environment is relaxed and friendly, diverse and inclusive, somewhere you will feel valued and respected. Regardless of your role, we reward ability, performance, and a positive attitude with a comprehensive package that caters to your needs. Our package includes a company bonus, a generous holiday allowance (25 days plus bank holidays for full-time employees, increasing to 30 over time), healthcare coverage, a pension scheme with matched contributions up to 7%, life assurance, salary sacrifice schemes, and free parking. Procure Plus is experiencing an exciting time of growth as we expand our services and reach a broader audience nationwide. If you think you re a fit for us, apply here with a CV and note explaining why you want to join us. We can't wait to hear from you. Applications can only be considered via this link: Procure Plus - Test Analyst
May 22, 2024
Full time
CURRENTLY CLOSED TO NEW APPLICANTS Job Title: Test Analyst Reports to: Senior Test Analyst Location: Old Trafford Salary: Up to £41,340 Applications close: Friday 31May 2024 1st Stage Interview: w/c 10 June 2024 2nd Stage Interview: w/c 17 June 2024 Do you want to work for a business that does more than just talk about corporate citizenship and making a difference? At Procure Plus we are driven by a purpose, to find out more simply read on. We provide cost-effective, high-quality procurement solutions for social housing landlords and other public sector bodies. We win work by being the best and invest our hard-earned surplus into our core commitment of creating meaningful employment opportunities for individuals who have been traditionally left on the sidelines. This amounts to several hundred people having the dignity of the work, that they seek and deserve. But we're also more than just work ourselves; we're all about our people. Our culture is apparent in all that we do, and we are committed to providing an environment where our team can grow, be themselves, and flourish, both professionally and personally. We are currently recruiting for a Test Analyst to join our development team where you will have an opportunity to work on maintaining the high quality of our core suite of internally developed applications. You will have experience as a software tester, and as well as performing system and integration front-end testing, you will be writing code for automated unit tests in this role, modelling and querying database data and ensuring the delivery of new software meets business requirements and our quality standards. Because of this you will be comfortable in learning how to develop and execute tests programmed in PHP, as our bespoke test framework and processes have been internally built to suit the complexities we have. You will bring to the team a willingness to learn and demonstrate in the application process your passion for testing, identifying and documenting defects, organisational and time management skills. Our Test Analysts play a part throughout our Agile software development lifecycle, from specification planning to test completion, and you will be involved in solution design meetings with Developers & Business Analysts. In terms of software packages & technology you will be happy to learn, or have experience in: Jira, Confluence, PHPUnit, MySQL, Linux/Unix operating systems, and other software. We operate a hybrid working model with an expectation that you are available to travel to our office in Old Trafford when required. We encourage face to face contact to improve collaboration and connections across the business. We re dedicated professionals who believe work should be enjoyed, not endured. We offer flexibility wherever we can, because we understand you also have a life outside of work. Our work environment is relaxed and friendly, diverse and inclusive, somewhere you will feel valued and respected. Regardless of your role, we reward ability, performance, and a positive attitude with a comprehensive package that caters to your needs. Our package includes a company bonus, a generous holiday allowance (25 days plus bank holidays for full-time employees, increasing to 30 over time), healthcare coverage, a pension scheme with matched contributions up to 7%, life assurance, salary sacrifice schemes, and free parking. Procure Plus is experiencing an exciting time of growth as we expand our services and reach a broader audience nationwide. If you think you re a fit for us, apply here with a CV and note explaining why you want to join us. We can't wait to hear from you. Applications can only be considered via this link: Procure Plus - Test Analyst
ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. JOB SUMMARY Provide support and a point of escalation to a team of service desk analysts and assist the Team Leader in their responsibilities. Support the Team Leader with Analyst 121s, coaching, development and delivering adhoc training. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all CDW customers with the best level of customer service and support . Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. KEY RESPONSIBILITIES Provide support and a point of escalation to a team of service desk analysts and assist the Team Leader in their day-to-day responsibilities Support with the delivery of adhoc training Contribute to the timely resolution of customer complaints and escalations suggesting corrective actions to be discussed and agreed upon with the Team Leader and/or Desk Manager Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's Identify and escalate any potential breach of service level or risk to CDW, where possible mitigating breach and managing to resolution Provide relevant stakeholders within Services with ad hoc reports The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Knowledge of the working practices of the area responsible for Good working knowledge of Microsoft Word, Excel and Outlook Previous supervisory experience ESSENTIAL ATTRIBUTES Team focused - a genuine passion for leading individuals to deliver excellence through continuous development and improvement Previous Supervisory/Management experience A passion to deliver excellent service with service level management and experience Effective communication and interpersonal skills with internal and external stakeholders Creative and innovative problem-solving skills with an inquisitive nature Analytical with attention to detail Ability to work as a team to support and influence team members A desire to take ownership and accountability to see your work through to resolution Ability to work under pressure and to tight deadlines A patient, tolerant and supportive team member CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: o Protect all information assets from unauthorised access, disclosure, modification, destruction & interference o Treat the security of all information assets according to their designated information security classification o Ensure that they only access information assets that they are authorised to do so. o Adhere to the procedure for reporting any security weakness or event o Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US : We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
May 21, 2024
Full time
ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. JOB SUMMARY Provide support and a point of escalation to a team of service desk analysts and assist the Team Leader in their responsibilities. Support the Team Leader with Analyst 121s, coaching, development and delivering adhoc training. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all CDW customers with the best level of customer service and support . Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. KEY RESPONSIBILITIES Provide support and a point of escalation to a team of service desk analysts and assist the Team Leader in their day-to-day responsibilities Support with the delivery of adhoc training Contribute to the timely resolution of customer complaints and escalations suggesting corrective actions to be discussed and agreed upon with the Team Leader and/or Desk Manager Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's Identify and escalate any potential breach of service level or risk to CDW, where possible mitigating breach and managing to resolution Provide relevant stakeholders within Services with ad hoc reports The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Knowledge of the working practices of the area responsible for Good working knowledge of Microsoft Word, Excel and Outlook Previous supervisory experience ESSENTIAL ATTRIBUTES Team focused - a genuine passion for leading individuals to deliver excellence through continuous development and improvement Previous Supervisory/Management experience A passion to deliver excellent service with service level management and experience Effective communication and interpersonal skills with internal and external stakeholders Creative and innovative problem-solving skills with an inquisitive nature Analytical with attention to detail Ability to work as a team to support and influence team members A desire to take ownership and accountability to see your work through to resolution Ability to work under pressure and to tight deadlines A patient, tolerant and supportive team member CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: o Protect all information assets from unauthorised access, disclosure, modification, destruction & interference o Treat the security of all information assets according to their designated information security classification o Ensure that they only access information assets that they are authorised to do so. o Adhere to the procedure for reporting any security weakness or event o Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US : We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
Employer Description: We are looking for two new and enthusiastic team members to provide a range of 1st and 2nd line support for our community of systems users. As a member of the IT team, you will be based both within the team area and the central Helpdesk providing face to face and remote support to the full range of the university's Digital services users. Part of a small and friendly team, you will be trained and supervised by a senior member of the IT team and the Helpdesk Manager to provide the following services: Located in Musselburgh, East Lothian, QMU aims to shape a better world through education, research, and innovation. Outward looking, we have strong ethos of partnership and collaboration. At our modern campus, we benefit from easy access to the centre of Edinburgh, Scotland's vibrant and historic capital city. qmu.ac.uk Interested? Apply Today! Key Responsibilities: Through a period of apprenticeship and training, learn & develop the necessary skills, expertise and experience to provide assistance to staff and students requesting assistance through the university Helpdesk. Under the supervision and direction of senior members of the IT team, develop a full understanding and an ability to perform the key tasks and responsibilities of an IT Analyst by: Working with others, develop skills to provide the customer interface to IT via counter services, telephone and electronic communications. Contribute to handling incidents, problem records and service requests; proactively seek resolutions for customers; deal with issues and complaints in a professional and calm manner. Learning how to provide first line technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops. Developing an understanding of how to delegate incident/service requests which cannot be resolved at first point of contact to the appropriate group, retaining ownership through to resolution. Communicating with users - keeping them informed of incident progress, notifying them of impending changes or agreed outages. Contributing to user support for core University hardware and software. Endeavouring to pursue continuous service improvement culture, contribute to, maintain and update procedures, Documentation and general information required. Maintaining accurate records and reporting information on the level of faults and requests by logging all relevant incident/service request details and allocating categorization and prioritisation codes. Understanding how and when to escalate to the appropriate manager any incidents that require reporting for further escalation. Assisting others to provide staff and students with support for connecting their personal computers to the University network. Contributing to effective communication with all staff and students in the resolution of faults and requests. Required Skills: A proven interest and enthusiasm for IT String desire to learn and develop Excellent communication skills both written and verbal Organisational skills with the ability to be pro-active in planning forward Able to work to tight deadlines Customer service focus Attention to detail Additional Information: Salary - £18,529 per annum, future salary discussed on completion of the apprenticeship as this will be a fixed term, 24 month contract. Working hours - Monday to Thursday 9am until 5pm, Friday 9am until 4.30pm Benefits: Gym membership Attractive pension Experience working with and supporting apprentices Future Prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important Information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 21, 2024
Full time
Employer Description: We are looking for two new and enthusiastic team members to provide a range of 1st and 2nd line support for our community of systems users. As a member of the IT team, you will be based both within the team area and the central Helpdesk providing face to face and remote support to the full range of the university's Digital services users. Part of a small and friendly team, you will be trained and supervised by a senior member of the IT team and the Helpdesk Manager to provide the following services: Located in Musselburgh, East Lothian, QMU aims to shape a better world through education, research, and innovation. Outward looking, we have strong ethos of partnership and collaboration. At our modern campus, we benefit from easy access to the centre of Edinburgh, Scotland's vibrant and historic capital city. qmu.ac.uk Interested? Apply Today! Key Responsibilities: Through a period of apprenticeship and training, learn & develop the necessary skills, expertise and experience to provide assistance to staff and students requesting assistance through the university Helpdesk. Under the supervision and direction of senior members of the IT team, develop a full understanding and an ability to perform the key tasks and responsibilities of an IT Analyst by: Working with others, develop skills to provide the customer interface to IT via counter services, telephone and electronic communications. Contribute to handling incidents, problem records and service requests; proactively seek resolutions for customers; deal with issues and complaints in a professional and calm manner. Learning how to provide first line technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops. Developing an understanding of how to delegate incident/service requests which cannot be resolved at first point of contact to the appropriate group, retaining ownership through to resolution. Communicating with users - keeping them informed of incident progress, notifying them of impending changes or agreed outages. Contributing to user support for core University hardware and software. Endeavouring to pursue continuous service improvement culture, contribute to, maintain and update procedures, Documentation and general information required. Maintaining accurate records and reporting information on the level of faults and requests by logging all relevant incident/service request details and allocating categorization and prioritisation codes. Understanding how and when to escalate to the appropriate manager any incidents that require reporting for further escalation. Assisting others to provide staff and students with support for connecting their personal computers to the University network. Contributing to effective communication with all staff and students in the resolution of faults and requests. Required Skills: A proven interest and enthusiasm for IT String desire to learn and develop Excellent communication skills both written and verbal Organisational skills with the ability to be pro-active in planning forward Able to work to tight deadlines Customer service focus Attention to detail Additional Information: Salary - £18,529 per annum, future salary discussed on completion of the apprenticeship as this will be a fixed term, 24 month contract. Working hours - Monday to Thursday 9am until 5pm, Friday 9am until 4.30pm Benefits: Gym membership Attractive pension Experience working with and supporting apprentices Future Prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important Information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
About you You are a go-getter. You don't wait to be told what to do, you see an issue and set off to find a solution. You operate well "in the grey," but can also follow strict processes and protocols when called for. You enjoy helping others and are patient with them, listening to their needs. A day of solving problems, creating efficiencies, giving proactive updates and keeping your systems tidy is a day well spent. About us We are the global communications and marketing consultancy that powers the world's most innovative tech brands. We are a group of expert communicators who are fanatical about tech and are here to help businesses ignite their possibilities. Our local experience and global scale allow us to deliver bold but pragmatic comms guidance to tech companies all over the world. We are connected, ambitious and curious, but most of all we are one team working together to be the global alternative. We are looking for an exceptional person to join our EMEA team as IT Systems Support Analyst IT Systems Support Analyst are the heart of an IT support team. Reporting to the Global IT Manager, the role will work within a wider IT team to support a growing global business. While largely responsible for London-based inquiries, you'll also support IT needs across the EMEA region and our global network and employee base. Daily you will Provide 1st and 2nd line IT support to users across the London in office and EMEA offices remotely (Paris, Munich, Frankfurt, Madrid, Milan). Liaise with local suppliers enabling access to IT supplies as and when required Maintain the local London office IT infrastructure and meeting rooms Plan, configure and deploy all new hire devices, proactively flagging inventory needs Manage, track and handle all off-boarding of employees Assist with group and local projects, maintaining excellent communications with the IT Manager on all tasks and projects Oversee local network and server configuration maintenance, troubleshooting in the first instance before seeking 3rd level support Assist in installing new/rebuilding existing laptops and configuring hardware, peripherals, services, settings, directories and storage in accordance with standards, and project/operational requirements set by your manager Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place Exposure to support all SAAS-based services including Office365, Egnyte, Slack, Zoom, Google Suite, and OKTA You'll Bring Experience working in a fast-paced environment Strong organizational skills, time management and keen attention to detail Microsoft MCSA or training for certification, a good knowledge of IT systems and hardware maintenance 4+ years' experience of helpdesk management and IT 1st/2nd?line support Great communication and interpersonal skills whilst being incredibly organised Experience in both Mac and PC environments Why Us: Flexibility - We understand that life doesn't always fit around the 9-5; and that work/life integration is crucial. Global Reach & Opportunity - You will have the opportunity to work within global teams and travel within the US and globally to connect with clients and colleagues. Great Benefits - Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment. Development Opportunities - A strong learning and development program with training opportunities at all levels. Autonomy - The freedom and support to be limitless, and the opportunity to own your career and create the future you want. Variety - No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there's always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise. Salary - £35,000 - £40,000 including benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 21, 2024
Full time
About you You are a go-getter. You don't wait to be told what to do, you see an issue and set off to find a solution. You operate well "in the grey," but can also follow strict processes and protocols when called for. You enjoy helping others and are patient with them, listening to their needs. A day of solving problems, creating efficiencies, giving proactive updates and keeping your systems tidy is a day well spent. About us We are the global communications and marketing consultancy that powers the world's most innovative tech brands. We are a group of expert communicators who are fanatical about tech and are here to help businesses ignite their possibilities. Our local experience and global scale allow us to deliver bold but pragmatic comms guidance to tech companies all over the world. We are connected, ambitious and curious, but most of all we are one team working together to be the global alternative. We are looking for an exceptional person to join our EMEA team as IT Systems Support Analyst IT Systems Support Analyst are the heart of an IT support team. Reporting to the Global IT Manager, the role will work within a wider IT team to support a growing global business. While largely responsible for London-based inquiries, you'll also support IT needs across the EMEA region and our global network and employee base. Daily you will Provide 1st and 2nd line IT support to users across the London in office and EMEA offices remotely (Paris, Munich, Frankfurt, Madrid, Milan). Liaise with local suppliers enabling access to IT supplies as and when required Maintain the local London office IT infrastructure and meeting rooms Plan, configure and deploy all new hire devices, proactively flagging inventory needs Manage, track and handle all off-boarding of employees Assist with group and local projects, maintaining excellent communications with the IT Manager on all tasks and projects Oversee local network and server configuration maintenance, troubleshooting in the first instance before seeking 3rd level support Assist in installing new/rebuilding existing laptops and configuring hardware, peripherals, services, settings, directories and storage in accordance with standards, and project/operational requirements set by your manager Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place Exposure to support all SAAS-based services including Office365, Egnyte, Slack, Zoom, Google Suite, and OKTA You'll Bring Experience working in a fast-paced environment Strong organizational skills, time management and keen attention to detail Microsoft MCSA or training for certification, a good knowledge of IT systems and hardware maintenance 4+ years' experience of helpdesk management and IT 1st/2nd?line support Great communication and interpersonal skills whilst being incredibly organised Experience in both Mac and PC environments Why Us: Flexibility - We understand that life doesn't always fit around the 9-5; and that work/life integration is crucial. Global Reach & Opportunity - You will have the opportunity to work within global teams and travel within the US and globally to connect with clients and colleagues. Great Benefits - Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment. Development Opportunities - A strong learning and development program with training opportunities at all levels. Autonomy - The freedom and support to be limitless, and the opportunity to own your career and create the future you want. Variety - No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there's always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise. Salary - £35,000 - £40,000 including benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Title: UKG Dimensions Implementation Consultant Salary: £55,000-£65,000 Location: Remote Contract: Permanent A leading consultancy services organisation is recruiting for a UKG Dimensions Implementation Consultant to join their rapidly growing Consultancy team. This is a home based job requiring no travel whilst implementing UKG Dimensions within various clients of all sectors. You will be responsible for project management of the entire implementation process from initial pre-sales demonstrations and determining the clients' business requirements to full implementation through to parallel runs and data migration. Responsibilities: Lead the implementation within agreed timelines and budgets Gather and analyse client requirements and design solutions to meet these requirements Develop criteria, scripts, scenarios and data cases for testing systems and applications Provide technical support to clients and partners throughout the implementation process Develop and maintain relationships with clients and partners Deliver training to clients and partners on the use and implementation of the solution Proactively identify and resolve any issues during the implementation process Analyse and report on project progress Ensure the successful delivery of the solution to meet the agreed timelines and quality Stay up to date with industry trends and developments This UKG Implementation Consultant requires a minimum of 3-4 years of experience as a Workforce Management Systems Analyst using UKG Pro WFM (Dimensions) as well as knowledge of Workforce Management Central. JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
May 21, 2024
Full time
Title: UKG Dimensions Implementation Consultant Salary: £55,000-£65,000 Location: Remote Contract: Permanent A leading consultancy services organisation is recruiting for a UKG Dimensions Implementation Consultant to join their rapidly growing Consultancy team. This is a home based job requiring no travel whilst implementing UKG Dimensions within various clients of all sectors. You will be responsible for project management of the entire implementation process from initial pre-sales demonstrations and determining the clients' business requirements to full implementation through to parallel runs and data migration. Responsibilities: Lead the implementation within agreed timelines and budgets Gather and analyse client requirements and design solutions to meet these requirements Develop criteria, scripts, scenarios and data cases for testing systems and applications Provide technical support to clients and partners throughout the implementation process Develop and maintain relationships with clients and partners Deliver training to clients and partners on the use and implementation of the solution Proactively identify and resolve any issues during the implementation process Analyse and report on project progress Ensure the successful delivery of the solution to meet the agreed timelines and quality Stay up to date with industry trends and developments This UKG Implementation Consultant requires a minimum of 3-4 years of experience as a Workforce Management Systems Analyst using UKG Pro WFM (Dimensions) as well as knowledge of Workforce Management Central. JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Senior Engineer - 39603 Rate: £43.39/hr Umbrella - inside IR35 Division: Electrical Engineering Location: Manchester (hybrid) 46 week initial contract As a Senior Engineer, you will deliver products using appropriate agile methodologies. To give you an idea of how this Senior Engineer role would look and feel, here are some of the things you could expect to do: End-to-end involvement, supporting, facilitating and driving the right process, behaviours and outcomes at each stage of the product lifecycle Helping our Product teams and their stakeholders build, maintain and prioritise product roadmaps and backlogs, ensuring they are deliverable at the right time Facilitating scrum teams for greater creativity and improved efficiency Managing the scrum process and the coordination of multiple scrum Metrics and Agile reporting and lean governance alongside key project stakeholders. To apply for this Senior Engineer role, your soft skills, expertise and experience should include: Experience in managing agile delivery through multi-disciplinary teams in a CE/CI/CD environment. The ability to explain and apply the fundamentals of Agile, DevOps, iterative software development and incremental delivery to both the new and the experienced Experience working with and supporting the major roles and functions of Product Development teams, including Product Managers, Product Owners and Analysts Working knowledge of other Agile/Lean methodologies such as Kanban and SAFe / Agile at scale scrum certifications Knowledge of JIRA and Confluence Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 21, 2024
Full time
Senior Engineer - 39603 Rate: £43.39/hr Umbrella - inside IR35 Division: Electrical Engineering Location: Manchester (hybrid) 46 week initial contract As a Senior Engineer, you will deliver products using appropriate agile methodologies. To give you an idea of how this Senior Engineer role would look and feel, here are some of the things you could expect to do: End-to-end involvement, supporting, facilitating and driving the right process, behaviours and outcomes at each stage of the product lifecycle Helping our Product teams and their stakeholders build, maintain and prioritise product roadmaps and backlogs, ensuring they are deliverable at the right time Facilitating scrum teams for greater creativity and improved efficiency Managing the scrum process and the coordination of multiple scrum Metrics and Agile reporting and lean governance alongside key project stakeholders. To apply for this Senior Engineer role, your soft skills, expertise and experience should include: Experience in managing agile delivery through multi-disciplinary teams in a CE/CI/CD environment. The ability to explain and apply the fundamentals of Agile, DevOps, iterative software development and incremental delivery to both the new and the experienced Experience working with and supporting the major roles and functions of Product Development teams, including Product Managers, Product Owners and Analysts Working knowledge of other Agile/Lean methodologies such as Kanban and SAFe / Agile at scale scrum certifications Knowledge of JIRA and Confluence Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Job Title: Data Engineer Role Type: Permanent Location: Hybrid (Birmingham) Role Overview As the Data Engineer, you will be responsible for managing a team of data engineers, analysts and leveraging your expertise in Microsoft BI tools and cloud-based technologies to drive their data initiatives. You will play a critical role in guiding the team, developing curated business models, and utilizing Azure services to optimize our data infrastructure. Key Responsibilities Provide leadership, guidance, and support to team members, ensuring the successful execution of projects and tasks. Mentor and support the wider business, including Business Intelligence teams, to leverage data for decision-making using PowerBI and other Microsoft tools. Collaborate with cross-functional teams to achieve common business goals. Develop and maintain curated business models to support accurate and insightful decision-making. Utilize SSRS, SSAS, and SSIS to design, develop, and implement robust reporting and analytics solutions. Conduct complex data analysis to identify trends, patterns, and insights that drive business improvement. Demonstrate expertise in Azure Synapse and Azure Data Factory/Lakes for data integration, orchestration, and management. Implement and optimize data pipelines for seamless and efficient data flow within the Azure ecosystem. Extract data from Dynamics to build and enhance curated business models in Synapse/PowerBI. Ensure data security, compliance, and best practices are followed in Azure cloud environments. Build migration paths to transition from on-premises technologies to the cloud where appropriate. Essential Skills Proven experience as a Data Engineer and experience in a team leadership role. Expertise in the Microsoft BI stack, including SSRS, SSAS, and SSIS. Hands-on experience with Azure Synapse, Azure Data Factory, and other Azure cloud services. Strong analytical and problem-solving skills, with the ability to turn complex data into actionable insights. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Demonstrated ability to design and implement curated business models for reporting and analysis. If you are a skilled Data Engineer we would like to hear from you. Apply now!
May 21, 2024
Full time
Job Title: Data Engineer Role Type: Permanent Location: Hybrid (Birmingham) Role Overview As the Data Engineer, you will be responsible for managing a team of data engineers, analysts and leveraging your expertise in Microsoft BI tools and cloud-based technologies to drive their data initiatives. You will play a critical role in guiding the team, developing curated business models, and utilizing Azure services to optimize our data infrastructure. Key Responsibilities Provide leadership, guidance, and support to team members, ensuring the successful execution of projects and tasks. Mentor and support the wider business, including Business Intelligence teams, to leverage data for decision-making using PowerBI and other Microsoft tools. Collaborate with cross-functional teams to achieve common business goals. Develop and maintain curated business models to support accurate and insightful decision-making. Utilize SSRS, SSAS, and SSIS to design, develop, and implement robust reporting and analytics solutions. Conduct complex data analysis to identify trends, patterns, and insights that drive business improvement. Demonstrate expertise in Azure Synapse and Azure Data Factory/Lakes for data integration, orchestration, and management. Implement and optimize data pipelines for seamless and efficient data flow within the Azure ecosystem. Extract data from Dynamics to build and enhance curated business models in Synapse/PowerBI. Ensure data security, compliance, and best practices are followed in Azure cloud environments. Build migration paths to transition from on-premises technologies to the cloud where appropriate. Essential Skills Proven experience as a Data Engineer and experience in a team leadership role. Expertise in the Microsoft BI stack, including SSRS, SSAS, and SSIS. Hands-on experience with Azure Synapse, Azure Data Factory, and other Azure cloud services. Strong analytical and problem-solving skills, with the ability to turn complex data into actionable insights. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Demonstrated ability to design and implement curated business models for reporting and analysis. If you are a skilled Data Engineer we would like to hear from you. Apply now!
IT Agile Business Analyst Our client believes in the convergence of business and IT, moving towards a unified set of objectives. Their IT Business Alignment team is pivotal in this convergence, influencing every IT-related investment, activity, service, or project to optimise business value. Our client is positioned across multiple business domains, empowering them to bring together people, processes, and technology to deliver exceptional results. Responsibilities: As an IT Agile Business Analyst, you will ensure, advise, and consult on various aspects of business situation analysis, project management, change control, knowledge management, and sales support. Additionally, you will provide data modelling and design expertise to support our client's needs effectively. Role-specific Responsibilities: Pre-sales and marketing support External or internal business change facilitation Supporting operations through training, problem-solving, and technology domain advice Requirements: Bachelor's degree in a related discipline 3+ years of commercial experience in a similar role Professional expertise in Agile SCRUM Open-minded team player with critical thinking and problem-solving skills Excellent written and verbal communication skills Proficiency in business process modeling and user testing techniques Strong organizational, time, and project management skills Business savvy with an ability to present technical solutions to non-technical audiences Benefits: Remote / Flexible working Training and development opportunities Life Insurance 3 X Final Salary Wellbeing hub Interested? Please Click Apply Now IT Agile Business Analyst
May 21, 2024
Full time
IT Agile Business Analyst Our client believes in the convergence of business and IT, moving towards a unified set of objectives. Their IT Business Alignment team is pivotal in this convergence, influencing every IT-related investment, activity, service, or project to optimise business value. Our client is positioned across multiple business domains, empowering them to bring together people, processes, and technology to deliver exceptional results. Responsibilities: As an IT Agile Business Analyst, you will ensure, advise, and consult on various aspects of business situation analysis, project management, change control, knowledge management, and sales support. Additionally, you will provide data modelling and design expertise to support our client's needs effectively. Role-specific Responsibilities: Pre-sales and marketing support External or internal business change facilitation Supporting operations through training, problem-solving, and technology domain advice Requirements: Bachelor's degree in a related discipline 3+ years of commercial experience in a similar role Professional expertise in Agile SCRUM Open-minded team player with critical thinking and problem-solving skills Excellent written and verbal communication skills Proficiency in business process modeling and user testing techniques Strong organizational, time, and project management skills Business savvy with an ability to present technical solutions to non-technical audiences Benefits: Remote / Flexible working Training and development opportunities Life Insurance 3 X Final Salary Wellbeing hub Interested? Please Click Apply Now IT Agile Business Analyst
Azure DevOps Engineer Manchester £50-75K (depending on experience) + Great benefits Manchester/Hybrid An Azure DevOps Engineer is required for our public sector client who are based in Manchester. The DevOps Engineer will take technical responsibility for the design, development, integration and configuration of automation components and infrastructures. This role plans and drives development activities and system integrations, as well as builds capabilities including automation and continuous integration. The successful candidate will design large and complex systems, undertakes impact/risk analysis and will make decisions that balance functional and non-functional requirements. You will also ensure adherence to appropriate methods and tools; monitors standards; and will contribute to setting technical policies, guidelines and architecture. The ideal candidate will be hands on and will possess a deep understanding of the Azure ecosystem to join delivery teams working on some of the most exciting digital programmes within the education sector. The organisation has a clearly defined IT digital roadmap leading to 2024/2025. As an Azure expert, you'll work in small product teams alongside developers, architects, designers, analysts and product owners to deliver automation, tooling and cloud infrastructure. Experience required You'll have the expertise and confidence to lead the definition and support of the Azure, AWS and GCP delivery platform in complex engagements, typically working in multi-disciplinary teams. Familiarity with collaboration suites i.e. Atlassian products (Jira, Confluence) Hands on with any of Azure, AWS or GCP Services Automating cloud services Exposure towards Infrastructure Management, Data Migration. Scripting with one or more of the following: Powershell, Python, Go SecOps experience. Automating delivery of Infrastructure as Code (IaC) via Terraform. Deep understanding of CI/CD pipeline Code Repository Management (e.g. Gitlab, GitHub, Bitbucket) Architecture awareness and experience around enterprise scale applications and distributed systems DevOps mind-set towards Automation. Understanding of Security Compliance PCI DSS, ISO, Cyber Essentials, NIST. Desirable Criteria Experience with container technologies using Docker and Kubernetes Experience with Cloud Best Practices, Cost Optimisation and Architecture Automating configuration management Ansible. Knowledge around Identity Management, DNS, SAML 2.0. Benefits Learning and development opportunities -opportunity to obtain Azure qualifications.
May 21, 2024
Full time
Azure DevOps Engineer Manchester £50-75K (depending on experience) + Great benefits Manchester/Hybrid An Azure DevOps Engineer is required for our public sector client who are based in Manchester. The DevOps Engineer will take technical responsibility for the design, development, integration and configuration of automation components and infrastructures. This role plans and drives development activities and system integrations, as well as builds capabilities including automation and continuous integration. The successful candidate will design large and complex systems, undertakes impact/risk analysis and will make decisions that balance functional and non-functional requirements. You will also ensure adherence to appropriate methods and tools; monitors standards; and will contribute to setting technical policies, guidelines and architecture. The ideal candidate will be hands on and will possess a deep understanding of the Azure ecosystem to join delivery teams working on some of the most exciting digital programmes within the education sector. The organisation has a clearly defined IT digital roadmap leading to 2024/2025. As an Azure expert, you'll work in small product teams alongside developers, architects, designers, analysts and product owners to deliver automation, tooling and cloud infrastructure. Experience required You'll have the expertise and confidence to lead the definition and support of the Azure, AWS and GCP delivery platform in complex engagements, typically working in multi-disciplinary teams. Familiarity with collaboration suites i.e. Atlassian products (Jira, Confluence) Hands on with any of Azure, AWS or GCP Services Automating cloud services Exposure towards Infrastructure Management, Data Migration. Scripting with one or more of the following: Powershell, Python, Go SecOps experience. Automating delivery of Infrastructure as Code (IaC) via Terraform. Deep understanding of CI/CD pipeline Code Repository Management (e.g. Gitlab, GitHub, Bitbucket) Architecture awareness and experience around enterprise scale applications and distributed systems DevOps mind-set towards Automation. Understanding of Security Compliance PCI DSS, ISO, Cyber Essentials, NIST. Desirable Criteria Experience with container technologies using Docker and Kubernetes Experience with Cloud Best Practices, Cost Optimisation and Architecture Automating configuration management Ansible. Knowledge around Identity Management, DNS, SAML 2.0. Benefits Learning and development opportunities -opportunity to obtain Azure qualifications.
Application Support Analyst Application Support Analyst required for a professional services business based in central London. This assignment has been deemed OUTSIDE OF IR35. Working in a small team, the successful candidate will have extensive experience providing Application Support in a Windows environment. Any experience with Azure Virtual Desktop is useful, but not essential. Skills required: - ITIL V4 Condeco (Desirable) Azure Virtual desktop (Desirable) MailManager (Desirable) D365 Sales (Desirable)
May 21, 2024
Full time
Application Support Analyst Application Support Analyst required for a professional services business based in central London. This assignment has been deemed OUTSIDE OF IR35. Working in a small team, the successful candidate will have extensive experience providing Application Support in a Windows environment. Any experience with Azure Virtual Desktop is useful, but not essential. Skills required: - ITIL V4 Condeco (Desirable) Azure Virtual desktop (Desirable) MailManager (Desirable) D365 Sales (Desirable)
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our team collaborates with every department. We develop, explore and implement the information Security practices helping us to protect the data of our clients in our services of accounting, tax and business consulting. But, just as importantly, we maintain the functionality of our Information Security Management System (ISMS) and ensure governance of the technology and security processes that keeps us advancing. And you could too. In an Information Security role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Role Purpose The Assurance Manager's role is responsible for designing, managing and overseeing BDO's Assurance program and analytical work. This role will play a key part in ensuring the detection, prevention and response to risks, such as data theft, sabotage or espionage. The Assurance Manager will work closely with senior stakeholders, such as risk partners, risk owners, risk managers and other stream stakeholders to establish and maintain the Assurance strategy, vision and governance. The Assurance Manager will also lead a team of assurance analysts to deliver the Assurance program and analytical work. The Assurance Manager role is the focal point for effective engagement between the business streams and the Information Security team on Assurance related matters. This role will be a trusted adviser to senior stakeholders and provide broad knowledge of BDO's Assurance strategy, policies, standards, processes and roadmaps to enable streams to understand and meet Assurance requirements. Leading a team of Assurance Specialists and Analysts and working with nominated Assurance leads in the business, the Assurance Manager will take responsibility for assessing Assurance risk with the business and ensure that those risks are being managed by the risk owners. Where decisions are made to accept, reduce, share or avoid, the Assurance Manager will ensure appropriate visibility and governance committees are informed. The Assurance Manager will also oversee the prioritisation of activities to support business requests and the delivery of other resources supporting risk assessments always ensuring a consistent and high-quality service is being delivered to each business area. This role reports to the Head of Cyber Detect and Response. Principal Accountabilities Design, manage and oversee BDO's Assurance program and analytical work Utilise BDO's Assurance tools, procedures and control framework to collect, analyse and report on relevant data and indicators from various sources Establish and maintain 'Assurance awareness' in the business to drive risk awareness and effective risk management Identify and respond to Assurance incidents and escalations Develop collateral and appropriate materials to support engagement with senior stakeholders, to explain the Assurance program, key concepts and best practices Create and implement Assurance policies, standards, processes and procedures Technical Competencies Knowledge and experience of Assurance principles, programs and analytical work Deep understanding of Microsoft Purview with experience of implementation Technical expertise and experience in Assurance tools and techniques to perform data collection, analysis and reporting Experience of designing, managing and overseeing projects of limited scale or complexity Experience of challenging current practice - driving improvements and championing change Experience of taking personal responsibility for own decisions and actions and those of others Experience of leading and directing teams setting clear and achievable objectives aligned to the expected outcomes for the role Experience of working in a team environment and collaborating with others Highly self-motivated with keen attention to detail The ability to build good relationships at all levels and influence stakeholders Excellent verbal, written and interpersonal communication skills. Listens and communicates technical subjects to both technical and nontechnical audiences, flexes style to suit the needs of the audience A good understanding of security frameworks including ISO27001/2, Cyber Essentials Plus, CIS Top 20, Data Protection Act 2018, OWASP Top 10 Have a relevant industry certification such as CISSP, CISM, CRISC, BRMP or similar NB: The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. W
May 21, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our team collaborates with every department. We develop, explore and implement the information Security practices helping us to protect the data of our clients in our services of accounting, tax and business consulting. But, just as importantly, we maintain the functionality of our Information Security Management System (ISMS) and ensure governance of the technology and security processes that keeps us advancing. And you could too. In an Information Security role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Role Purpose The Assurance Manager's role is responsible for designing, managing and overseeing BDO's Assurance program and analytical work. This role will play a key part in ensuring the detection, prevention and response to risks, such as data theft, sabotage or espionage. The Assurance Manager will work closely with senior stakeholders, such as risk partners, risk owners, risk managers and other stream stakeholders to establish and maintain the Assurance strategy, vision and governance. The Assurance Manager will also lead a team of assurance analysts to deliver the Assurance program and analytical work. The Assurance Manager role is the focal point for effective engagement between the business streams and the Information Security team on Assurance related matters. This role will be a trusted adviser to senior stakeholders and provide broad knowledge of BDO's Assurance strategy, policies, standards, processes and roadmaps to enable streams to understand and meet Assurance requirements. Leading a team of Assurance Specialists and Analysts and working with nominated Assurance leads in the business, the Assurance Manager will take responsibility for assessing Assurance risk with the business and ensure that those risks are being managed by the risk owners. Where decisions are made to accept, reduce, share or avoid, the Assurance Manager will ensure appropriate visibility and governance committees are informed. The Assurance Manager will also oversee the prioritisation of activities to support business requests and the delivery of other resources supporting risk assessments always ensuring a consistent and high-quality service is being delivered to each business area. This role reports to the Head of Cyber Detect and Response. Principal Accountabilities Design, manage and oversee BDO's Assurance program and analytical work Utilise BDO's Assurance tools, procedures and control framework to collect, analyse and report on relevant data and indicators from various sources Establish and maintain 'Assurance awareness' in the business to drive risk awareness and effective risk management Identify and respond to Assurance incidents and escalations Develop collateral and appropriate materials to support engagement with senior stakeholders, to explain the Assurance program, key concepts and best practices Create and implement Assurance policies, standards, processes and procedures Technical Competencies Knowledge and experience of Assurance principles, programs and analytical work Deep understanding of Microsoft Purview with experience of implementation Technical expertise and experience in Assurance tools and techniques to perform data collection, analysis and reporting Experience of designing, managing and overseeing projects of limited scale or complexity Experience of challenging current practice - driving improvements and championing change Experience of taking personal responsibility for own decisions and actions and those of others Experience of leading and directing teams setting clear and achievable objectives aligned to the expected outcomes for the role Experience of working in a team environment and collaborating with others Highly self-motivated with keen attention to detail The ability to build good relationships at all levels and influence stakeholders Excellent verbal, written and interpersonal communication skills. Listens and communicates technical subjects to both technical and nontechnical audiences, flexes style to suit the needs of the audience A good understanding of security frameworks including ISO27001/2, Cyber Essentials Plus, CIS Top 20, Data Protection Act 2018, OWASP Top 10 Have a relevant industry certification such as CISSP, CISM, CRISC, BRMP or similar NB: The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. W
Data Engineer Data Transfer Programme Bristol - Hybrid (circa day per month in the office) £50,000 - £57,000 Fixed term for 12 months (possible extension) The role: Our client is committed to deliver a significant and comprehensive data transformation programme (DTP), designed to establish a robust approach to modernising the use and management of all data, to inform decision making and support our regulatory activity. The Data Engineer will build and maintain the data infrastructure and systems that collect, manage and transform raw data for onward use by the data analysts and data scientists. They will implement efficient data systems that are aligned appropriately with business goals, and will make all the organisation's data. Key responsibilities: Working to Extract, Transform and Load (ETL) data sets from a variety of data sources across the enterprise technology stack. Monitoring the execution of data workflows, including identifying and mitigating risks, setting service level indicators and configuring alerts. Adopting data governance best practice when processing raw data to develop, test and maintain datasets, including the use and maintenance of relevant resources (such as, but not limited to, a data catalogue, data dictionary, logical data models). Supporting continuous data quality improvements across the organisation by exploring enhancements to: automated quality assurance processes; the reliability of data workflows; and the effectiveness of data transformations. Applying dimensional data modelling concepts and practices across the data to develop conceptual, logical and physical data models that support efficiency and effectiveness of business operations Advocating and supporting an evidence-led culture across the organisation, assisting with driving enhancements to the organisation's data capability. About you: To fulfil the role you will be: Adaptable, with a willingness to work flexibly as the needs of the organisation evolve Able to work well within a team, and able to work closely with internal and external stakeholders. Able to take a logical and analytical approach, and to take a pragmatic, collaborative approach to solving problems. Experienced in organising, manipulating, understanding and optimising data structures through data management tools and analytical programming, and of designing and running complex processes from beginning to end. Adept at communicating technical concepts to a non-technical audience. Your technical skills will include: Knowledge of modern tools and methodologies that help shape the organisation's ability to provide business insight. Good knowledge of the Microsoft Azure data ecosystem Strong contemporary Microsoft data solution and development skills A comprehensive knowledge of database design and development, data management and systems integration Knowledge of automation testing as part of a data engineering pipeline Knowledge of software development approaches, disciplines and best practice Awareness of how data is used by Analysts, Data Scientists and in Business Intelligence tools (Power BI, Tableau) Experience using Cloud services (primarily Azure) Experience using ETL tools (SSIS, Data Factory) Experience using APIs to send and receive data. Good knowledge of code management principles and experience using source Control Management tools, such as Azure DevOps, Git Experience connecting datasets together from a variety of sources (XML, JSON, SQL, CSV). Experience of developing and supporting data warehouse modelling. Experience scripting data pipelines in Python & T-SQL Experience of developing and delivering data services through Continuous Integration, Continuous Delivery practices Experience of effective delivery, working to Agile methodologies. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
May 21, 2024
Full time
Data Engineer Data Transfer Programme Bristol - Hybrid (circa day per month in the office) £50,000 - £57,000 Fixed term for 12 months (possible extension) The role: Our client is committed to deliver a significant and comprehensive data transformation programme (DTP), designed to establish a robust approach to modernising the use and management of all data, to inform decision making and support our regulatory activity. The Data Engineer will build and maintain the data infrastructure and systems that collect, manage and transform raw data for onward use by the data analysts and data scientists. They will implement efficient data systems that are aligned appropriately with business goals, and will make all the organisation's data. Key responsibilities: Working to Extract, Transform and Load (ETL) data sets from a variety of data sources across the enterprise technology stack. Monitoring the execution of data workflows, including identifying and mitigating risks, setting service level indicators and configuring alerts. Adopting data governance best practice when processing raw data to develop, test and maintain datasets, including the use and maintenance of relevant resources (such as, but not limited to, a data catalogue, data dictionary, logical data models). Supporting continuous data quality improvements across the organisation by exploring enhancements to: automated quality assurance processes; the reliability of data workflows; and the effectiveness of data transformations. Applying dimensional data modelling concepts and practices across the data to develop conceptual, logical and physical data models that support efficiency and effectiveness of business operations Advocating and supporting an evidence-led culture across the organisation, assisting with driving enhancements to the organisation's data capability. About you: To fulfil the role you will be: Adaptable, with a willingness to work flexibly as the needs of the organisation evolve Able to work well within a team, and able to work closely with internal and external stakeholders. Able to take a logical and analytical approach, and to take a pragmatic, collaborative approach to solving problems. Experienced in organising, manipulating, understanding and optimising data structures through data management tools and analytical programming, and of designing and running complex processes from beginning to end. Adept at communicating technical concepts to a non-technical audience. Your technical skills will include: Knowledge of modern tools and methodologies that help shape the organisation's ability to provide business insight. Good knowledge of the Microsoft Azure data ecosystem Strong contemporary Microsoft data solution and development skills A comprehensive knowledge of database design and development, data management and systems integration Knowledge of automation testing as part of a data engineering pipeline Knowledge of software development approaches, disciplines and best practice Awareness of how data is used by Analysts, Data Scientists and in Business Intelligence tools (Power BI, Tableau) Experience using Cloud services (primarily Azure) Experience using ETL tools (SSIS, Data Factory) Experience using APIs to send and receive data. Good knowledge of code management principles and experience using source Control Management tools, such as Azure DevOps, Git Experience connecting datasets together from a variety of sources (XML, JSON, SQL, CSV). Experience of developing and supporting data warehouse modelling. Experience scripting data pipelines in Python & T-SQL Experience of developing and delivering data services through Continuous Integration, Continuous Delivery practices Experience of effective delivery, working to Agile methodologies. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
IT Support Analyst Guildford - 100% Onsite Our client is looking for an experienced IT support analyst with a background in working in professional services to provide support for their Guildford office. You will also be responsible for providing support to their regional offices. Key Skills Manage all UK/Regional/Global starter and leaver accounts Good knowledge of Microsoft applications, particularly Outlook and Teams Sound troubleshooting skills Good knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including iPhones Experience of using an Incident Management system Experience of Cisco Maintenance an advantage IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
May 21, 2024
Full time
IT Support Analyst Guildford - 100% Onsite Our client is looking for an experienced IT support analyst with a background in working in professional services to provide support for their Guildford office. You will also be responsible for providing support to their regional offices. Key Skills Manage all UK/Regional/Global starter and leaver accounts Good knowledge of Microsoft applications, particularly Outlook and Teams Sound troubleshooting skills Good knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including iPhones Experience of using an Incident Management system Experience of Cisco Maintenance an advantage IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website