This role is based in London on a hybrid basis - living in London and/or close enough to commute is preferable.
Summary:
As Head of IT & Technical Director, your primary objective is to manage and oversee the use of all IT functions and projects throughout the studio.
You will take a lead role in planning and prioritising work on current and future IT systems and manage studio’s day-to-day technical operations including the implementation of new hardware and software solutions, setting roadmaps and policies.
You will be responsible for identifying and resolving IT issues as they arise suggesting improvements and implementing solutions to keep everything on track.
Based at our London Studio, we are in search of an efficient communicator, organised and detail-oriented individual who is ready to tackle challenges and contribute to the success of our studio.
Main responsibilities:
Take ownership of IT projects from concept to completion working to schedules and agreed timelines and budgets.
Manage the deployment, development, monitoring, maintenance, upgrading and support of studio’s IT systems to include applications, hardware, OS (MS Windows mainly), storage, and networking.
Troubleshoot IT issues regarding: applications, hardware, OS (MS Windows mainly), storage, and networking.
Manage Animation/VFX software licenses, updates and deployments.
Manage VFX software environments (shared plugins, preferences etc).
Manage the render farm and its scheduling software.
Oversee all technology operations and evaluating them according to established goals.
Assist with establishing IT policies and systems to support the implementation of studio’s wider strategies.
Create and update documentation explaining IT processes and tools.
Analyse the requirements of all departments to determine their technology needs.
Purchase efficient and cost-effective technological equipment and software.
Inspect the use of technological equipment and software to ensure functionality and efficiency.
Identify the need for upgrades, configurations or new systems and report to upper management.
Coordinate, supervise, support IT staff to provide guidance, mentoring and development.
Assist in building relationships with vendors and creating cost-efficient contracts.
Offer and give technical help to all staff.
Requirements:
Min 8 years’ experience ideally in a VFX/Animation/Artistic/creative technology environment.
Knowledge of VFX/Animation software workflows used across the studio such as Maya, Houdini, Nuke, Unreal Engine and Adobe Suite products.
Experience in Scripting (Python mostly).
Advanced understanding of computer hardware, software, storage, network needed in a VFX/Animation/Artistic driven environment.
Advanced understanding of editing software and hardware (AVID MC and Premiere) and various image file and colour formats used in an Animation/VFX environment.
Knowledge of MPA-TPN (Trusted Partner Network) IT security policies and implementation guidelines.
Knowledge in remote desktop workflows and implementation (Teradici - HP AnyWare).
Knowledge in MS Azure or AWS environments.
Knowledge in VFX software licensing.
Ability to prioritise and efficiently work on multiple tasks at a time while remaining mindful of strict deadlines in a dynamic and high-pressure environment.
Strong problem solving, communication and organisation skills.
A positive and proactive attitude.
Studio AKA is a multi-BAFTA winning, multi-EMMY awarded and OSCAR-nominated independent animation studio.
We are committed to providing a workplace that welcomes and respects all people regardless of gender identity, sex, sexuality, race, religion, background or belief. We welcome applications from people who are underrepresented in our sector.
Apr 24, 2024
Full time
This role is based in London on a hybrid basis - living in London and/or close enough to commute is preferable.
Summary:
As Head of IT & Technical Director, your primary objective is to manage and oversee the use of all IT functions and projects throughout the studio.
You will take a lead role in planning and prioritising work on current and future IT systems and manage studio’s day-to-day technical operations including the implementation of new hardware and software solutions, setting roadmaps and policies.
You will be responsible for identifying and resolving IT issues as they arise suggesting improvements and implementing solutions to keep everything on track.
Based at our London Studio, we are in search of an efficient communicator, organised and detail-oriented individual who is ready to tackle challenges and contribute to the success of our studio.
Main responsibilities:
Take ownership of IT projects from concept to completion working to schedules and agreed timelines and budgets.
Manage the deployment, development, monitoring, maintenance, upgrading and support of studio’s IT systems to include applications, hardware, OS (MS Windows mainly), storage, and networking.
Troubleshoot IT issues regarding: applications, hardware, OS (MS Windows mainly), storage, and networking.
Manage Animation/VFX software licenses, updates and deployments.
Manage VFX software environments (shared plugins, preferences etc).
Manage the render farm and its scheduling software.
Oversee all technology operations and evaluating them according to established goals.
Assist with establishing IT policies and systems to support the implementation of studio’s wider strategies.
Create and update documentation explaining IT processes and tools.
Analyse the requirements of all departments to determine their technology needs.
Purchase efficient and cost-effective technological equipment and software.
Inspect the use of technological equipment and software to ensure functionality and efficiency.
Identify the need for upgrades, configurations or new systems and report to upper management.
Coordinate, supervise, support IT staff to provide guidance, mentoring and development.
Assist in building relationships with vendors and creating cost-efficient contracts.
Offer and give technical help to all staff.
Requirements:
Min 8 years’ experience ideally in a VFX/Animation/Artistic/creative technology environment.
Knowledge of VFX/Animation software workflows used across the studio such as Maya, Houdini, Nuke, Unreal Engine and Adobe Suite products.
Experience in Scripting (Python mostly).
Advanced understanding of computer hardware, software, storage, network needed in a VFX/Animation/Artistic driven environment.
Advanced understanding of editing software and hardware (AVID MC and Premiere) and various image file and colour formats used in an Animation/VFX environment.
Knowledge of MPA-TPN (Trusted Partner Network) IT security policies and implementation guidelines.
Knowledge in remote desktop workflows and implementation (Teradici - HP AnyWare).
Knowledge in MS Azure or AWS environments.
Knowledge in VFX software licensing.
Ability to prioritise and efficiently work on multiple tasks at a time while remaining mindful of strict deadlines in a dynamic and high-pressure environment.
Strong problem solving, communication and organisation skills.
A positive and proactive attitude.
Studio AKA is a multi-BAFTA winning, multi-EMMY awarded and OSCAR-nominated independent animation studio.
We are committed to providing a workplace that welcomes and respects all people regardless of gender identity, sex, sexuality, race, religion, background or belief. We welcome applications from people who are underrepresented in our sector.
This will be a site-based job at either Leatherhead or Harwich, with travel required to our other UK sites.
The main responsibilities are as follows:
Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems.
Ticket Handling: Logging all incoming requests and problem reports in our ticketing system. Documenting all actions taken and solutions provided.
Troubleshooting and Issue Resolution: Analysing and resolving IT issues, including hardware, software and network problems. Assisting with the installation, configuration and updating of software.
User Training: Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.
Collaboration with Other Teams: Working closely with other IT teams to resolve complex issues and ensure effective communication.
Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions.
Infrastructure Support: Troubleshoot, support & maintain servers and network switches.
Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences.
Qualification/Skills/Experience
Completed education or degree in Computer Science, Information Technology or a related field.
Proficient knowledge of Microsoft Windows operating systems (Windows 10, 11 & Windows Server Operating Systems) and office software (e.g. Microsoft Office).
Experience with Cisco IOS Switches (not required but would be advantageous).
Experience with Microsoft 365 Administration, including Intune, Defender and Exchange.
Experience with Microsoft Config Manager.
Experience with scripting languages, including PowerShell, VB and batch files.
Experience with helpdesk or ticketing systems.
Excellent communication skills and the ability to explain complex technical concepts in simple terms.
Team player with the ability to work under pressure and prioritise tasks.
Willingness to engage in continuous learning and adapt to new technologies.
Ability to multi-task and meet defined deadlines.
Benefits include:
25 days holiday per year
Healthcare/EAP Scheme
Pension scheme
Life Assurance
Apr 19, 2024
Contractor
This will be a site-based job at either Leatherhead or Harwich, with travel required to our other UK sites.
The main responsibilities are as follows:
Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems.
Ticket Handling: Logging all incoming requests and problem reports in our ticketing system. Documenting all actions taken and solutions provided.
Troubleshooting and Issue Resolution: Analysing and resolving IT issues, including hardware, software and network problems. Assisting with the installation, configuration and updating of software.
User Training: Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.
Collaboration with Other Teams: Working closely with other IT teams to resolve complex issues and ensure effective communication.
Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions.
Infrastructure Support: Troubleshoot, support & maintain servers and network switches.
Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences.
Qualification/Skills/Experience
Completed education or degree in Computer Science, Information Technology or a related field.
Proficient knowledge of Microsoft Windows operating systems (Windows 10, 11 & Windows Server Operating Systems) and office software (e.g. Microsoft Office).
Experience with Cisco IOS Switches (not required but would be advantageous).
Experience with Microsoft 365 Administration, including Intune, Defender and Exchange.
Experience with Microsoft Config Manager.
Experience with scripting languages, including PowerShell, VB and batch files.
Experience with helpdesk or ticketing systems.
Excellent communication skills and the ability to explain complex technical concepts in simple terms.
Team player with the ability to work under pressure and prioritise tasks.
Willingness to engage in continuous learning and adapt to new technologies.
Ability to multi-task and meet defined deadlines.
Benefits include:
25 days holiday per year
Healthcare/EAP Scheme
Pension scheme
Life Assurance
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Royal Society of Biology
Remote mostly, occasional visits to London office
1 day/week, for indefinite duration. £400-£500/day incl., depending on demonstrated expertise. Reports to the Director of Technology.
Key tasks in this role:
(1) Developing and maintaining in-depth knowledge of the ins and outs of our core business systems and services as part of our business continuity plan – being there if the Director of Technology is unavailable.
(2) Providing some general application and user support for our day-to-day operations, for our extensive in-house developed suite of cloud bases applications and platforms. This involves helping to support users and respond to some support queries.
The main focus of this role is really on the business continuity aspect . As such, it may at first sight be a bit strange that we specifically also want this role to involve some user support tasks. We understand our prime target candidates probably don’t see themselves primarily as a user support person. However, we feel that, realistically, it would be impossible to step in at short notice without being properly familiar with the organisation, its people and its day-to-day concerns and workings.
Just for clarity, in this role the candidate will not be writing code for us or designing our solutions and they will therefore be expected to work within the operational and strategic vision as set out by the Director and with the systems and services we have. We want to be clear about these constraints to avoid any future disappointment or disagreement.
In this role, the candidate will most of the time be able to work from home/remotely, but will be required to attend our London office as required to carry out in-person or on-site duties and meetings occasionally.
Our systems and services make heavy (and increasing) use of the AWS cloud, including services such as EC2, SES, IAM, Lambda, API Gateway, CloudFront.
As stated above, a key part of the role is to become intimately familiar with the ins and outs of the core business systems and services as part of our business continuity planning.
In terms of the skills, abilities and experience that we see as important for this role:
Substantial and proven experience in managing AWS resources, including EC2, S3, IAM, SES, Lambda, DynamoDB,…
Detailed understanding of the Windows environment, including desktop and server OS, Active Directory with Group Policy and Windows Server management.
In-depth understanding of core network technologies such as DHCP, DNS, RADIUS, …
Decent experience in managing Office365 email services.
A good grasp of good security and data protection practice.
Exposure to languages such as PHP, Javascript and node.js and decent expertise with MySQL databases is beneficial.
Some real-world experience with programming in the area of web/cloud applications would be an added benefit, but not an absolute requirement.
With regard to the sort of personality we are am looking for:
Someone friendly and good at engaging with people at all levels and in all functions.
Someone who communicates effectively and in a constructive manner.
Someone who operates at all times with the highest degree of integrity and honesty.
Someone who is organised and methodical.
The Royal Society of Biology is a single unified voice for biology: advising Government and influencing policy; advancing education and professional development; supporting our members, and engaging and encouraging public interest in the life sciences. The Society represents a diverse membership of individuals, learned societies and other organisations.
Individual members include practising scientists, students at all levels, professionals in academia, industry and education, and non-professionals with an interest in biology.
Our vision is of a world that understands the true value of biology and how it can contribute to improving life for all.
Our mission is to be the unifying voice for biology, to facilitate the promotion of new discoveries in biological science for national and international benefit, and to engage the wider public with our work.
Oct 05, 2022
Contractor
1 day/week, for indefinite duration. £400-£500/day incl., depending on demonstrated expertise. Reports to the Director of Technology.
Key tasks in this role:
(1) Developing and maintaining in-depth knowledge of the ins and outs of our core business systems and services as part of our business continuity plan – being there if the Director of Technology is unavailable.
(2) Providing some general application and user support for our day-to-day operations, for our extensive in-house developed suite of cloud bases applications and platforms. This involves helping to support users and respond to some support queries.
The main focus of this role is really on the business continuity aspect . As such, it may at first sight be a bit strange that we specifically also want this role to involve some user support tasks. We understand our prime target candidates probably don’t see themselves primarily as a user support person. However, we feel that, realistically, it would be impossible to step in at short notice without being properly familiar with the organisation, its people and its day-to-day concerns and workings.
Just for clarity, in this role the candidate will not be writing code for us or designing our solutions and they will therefore be expected to work within the operational and strategic vision as set out by the Director and with the systems and services we have. We want to be clear about these constraints to avoid any future disappointment or disagreement.
In this role, the candidate will most of the time be able to work from home/remotely, but will be required to attend our London office as required to carry out in-person or on-site duties and meetings occasionally.
Our systems and services make heavy (and increasing) use of the AWS cloud, including services such as EC2, SES, IAM, Lambda, API Gateway, CloudFront.
As stated above, a key part of the role is to become intimately familiar with the ins and outs of the core business systems and services as part of our business continuity planning.
In terms of the skills, abilities and experience that we see as important for this role:
Substantial and proven experience in managing AWS resources, including EC2, S3, IAM, SES, Lambda, DynamoDB,…
Detailed understanding of the Windows environment, including desktop and server OS, Active Directory with Group Policy and Windows Server management.
In-depth understanding of core network technologies such as DHCP, DNS, RADIUS, …
Decent experience in managing Office365 email services.
A good grasp of good security and data protection practice.
Exposure to languages such as PHP, Javascript and node.js and decent expertise with MySQL databases is beneficial.
Some real-world experience with programming in the area of web/cloud applications would be an added benefit, but not an absolute requirement.
With regard to the sort of personality we are am looking for:
Someone friendly and good at engaging with people at all levels and in all functions.
Someone who communicates effectively and in a constructive manner.
Someone who operates at all times with the highest degree of integrity and honesty.
Someone who is organised and methodical.
The Royal Society of Biology is a single unified voice for biology: advising Government and influencing policy; advancing education and professional development; supporting our members, and engaging and encouraging public interest in the life sciences. The Society represents a diverse membership of individuals, learned societies and other organisations.
Individual members include practising scientists, students at all levels, professionals in academia, industry and education, and non-professionals with an interest in biology.
Our vision is of a world that understands the true value of biology and how it can contribute to improving life for all.
Our mission is to be the unifying voice for biology, to facilitate the promotion of new discoveries in biological science for national and international benefit, and to engage the wider public with our work.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
2nd Line IT Engineer A fantastic opportunity arisen for an 2nd Line IT Engineer to join national IT Support company based in Lincoln. Our client is UK s leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams! As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team. Main Responsibilities for a 2nd Line IT Engineer: To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible. On-site support and installation of hardware and software. To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements. To provide mentoring and support to other members of the team. To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company. Building and maintaining relationships with clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful 2nd Line IT Engineer: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc. What we offer in return to the successful 2nd Line IT Engineer: Monday-Friday Salary £25000 + depending on the experience 25 Days Annual Leave per year plus bank holidays. Extensive training If you are a passionate about the IT and Cyber Security and want to be part of fantastic team, then this role is for you, please do not hesitate to contact us for more details! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
May 22, 2024
Full time
2nd Line IT Engineer A fantastic opportunity arisen for an 2nd Line IT Engineer to join national IT Support company based in Lincoln. Our client is UK s leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams! As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team. Main Responsibilities for a 2nd Line IT Engineer: To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible. On-site support and installation of hardware and software. To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements. To provide mentoring and support to other members of the team. To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company. Building and maintaining relationships with clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful 2nd Line IT Engineer: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc. What we offer in return to the successful 2nd Line IT Engineer: Monday-Friday Salary £25000 + depending on the experience 25 Days Annual Leave per year plus bank holidays. Extensive training If you are a passionate about the IT and Cyber Security and want to be part of fantastic team, then this role is for you, please do not hesitate to contact us for more details! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
An excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the field. Technical Know-How of VoiP O365 Ticketing Support Cloud Windows Server Active Directory Networking Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required. This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow. Please apply to this advert, or email your CV direct to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 22, 2024
Full time
An excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the field. Technical Know-How of VoiP O365 Ticketing Support Cloud Windows Server Active Directory Networking Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required. This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow. Please apply to this advert, or email your CV direct to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Service Operators - FTC until end of September - Permanent opportunities available Our client is an award-winning technology start up, currently experiencing a period of growth, spurred on by the first-class service they provide to their customers, proven in the highest Trust Pilot score in their sector (4.8/5) Their mission is to make home moving easier; from renters and buyers, to managing agents and landlords, they're helping thousands of people every month, saving them time, hassle and money. Our client based in Bournemouth prides themselves on delivering exceptional service to their customers and as a B Corporation since 2018, they believe in making long term decisions that have a positive impact. Due to their continued success, they are now seeking Service Desk Operators to join their fast paced, fun, vibrant and supportive team. As a Service Desk Operator you will be responsible for handling customer queries, providing first line investigation and booking home set up check-ups with customers whilst fostering long term relationships. What the role will involve: Receive and handle requests for service from Movers, Partners and Suppliers via - Phone - Chat / WhatsApp - Email Logs incidents and service requests and maintains relevant records Records incidents cataloguing them by symptom and resolution Identify and diagnose issues and problems Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate Advise users on appropriate course of action Responds to common requests for service by providing information to enable fulfilment Escalate, if needed, unresolved problems to a higher level of support Book / rebook Home Setup and Bills Checkups About you: Excellent oral communication skills Organised and detail-oriented Ability to diagnose and resolve issues Basic knowledge of computer systems and mobile devices Hands on experience with diagnosing and resolving basic technical issues Excellent communication and interpersonal skills Have the ability to thrive in a rapidly changing environment and handle Ability to manage multiple tasks at any given time, with impeccable attention to detail Experience that will help you in this role: Understanding of Service desk Tools and experience of ticket management Knowledge of the Information Technology Infrastructure Library (ITIL). Experience with councils and or utility suppliers What you will get in return: 24 days annual leave plus bank holidays Your birthday off as a FREE extra day of holiday Ability to purchase up to 5 extra days Annual Leave Enhanced Maternity and Paternity Leave Bereavement and Compassionate Leave Sabbatical Policy Wellbeing Access to an Independent Wellbeing Coach and wellness events Flexible/hybrid working Access to Mental Health First Aiders Free flu vaccines Cycle to work scheme Incentives Financial health Company Pension Company sick pay A super-friendly, supportive and productive team environment Excellent progression opportunities Access to 1000's of online training courses Hours of work: 37.5 hours per week; shift pattern between 9am and 7pm Monday - Friday and Saturday 10am - 1pm (1 in 4 each) Hybrid working - 2 days from home. Salary: £20,000 - £22,500 per annum
May 22, 2024
Full time
Service Operators - FTC until end of September - Permanent opportunities available Our client is an award-winning technology start up, currently experiencing a period of growth, spurred on by the first-class service they provide to their customers, proven in the highest Trust Pilot score in their sector (4.8/5) Their mission is to make home moving easier; from renters and buyers, to managing agents and landlords, they're helping thousands of people every month, saving them time, hassle and money. Our client based in Bournemouth prides themselves on delivering exceptional service to their customers and as a B Corporation since 2018, they believe in making long term decisions that have a positive impact. Due to their continued success, they are now seeking Service Desk Operators to join their fast paced, fun, vibrant and supportive team. As a Service Desk Operator you will be responsible for handling customer queries, providing first line investigation and booking home set up check-ups with customers whilst fostering long term relationships. What the role will involve: Receive and handle requests for service from Movers, Partners and Suppliers via - Phone - Chat / WhatsApp - Email Logs incidents and service requests and maintains relevant records Records incidents cataloguing them by symptom and resolution Identify and diagnose issues and problems Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate Advise users on appropriate course of action Responds to common requests for service by providing information to enable fulfilment Escalate, if needed, unresolved problems to a higher level of support Book / rebook Home Setup and Bills Checkups About you: Excellent oral communication skills Organised and detail-oriented Ability to diagnose and resolve issues Basic knowledge of computer systems and mobile devices Hands on experience with diagnosing and resolving basic technical issues Excellent communication and interpersonal skills Have the ability to thrive in a rapidly changing environment and handle Ability to manage multiple tasks at any given time, with impeccable attention to detail Experience that will help you in this role: Understanding of Service desk Tools and experience of ticket management Knowledge of the Information Technology Infrastructure Library (ITIL). Experience with councils and or utility suppliers What you will get in return: 24 days annual leave plus bank holidays Your birthday off as a FREE extra day of holiday Ability to purchase up to 5 extra days Annual Leave Enhanced Maternity and Paternity Leave Bereavement and Compassionate Leave Sabbatical Policy Wellbeing Access to an Independent Wellbeing Coach and wellness events Flexible/hybrid working Access to Mental Health First Aiders Free flu vaccines Cycle to work scheme Incentives Financial health Company Pension Company sick pay A super-friendly, supportive and productive team environment Excellent progression opportunities Access to 1000's of online training courses Hours of work: 37.5 hours per week; shift pattern between 9am and 7pm Monday - Friday and Saturday 10am - 1pm (1 in 4 each) Hybrid working - 2 days from home. Salary: £20,000 - £22,500 per annum
Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team. The company provide IT Support to clients within Cheshire and surrounding area's including cloud services, cyber security, software development and business continuity. Benefits: Company van provided Fuel card / mileage covered Free parking on site 28 days annual leave Collaborative team environment Technical Skills Required: MCP Qualified or equivalent MS Certs (desired) Previous experience working within a small to medium end user environment To communicate well to all levels within the company Ability to write reports, documentation to a professional standard Networking - Routing, switches, firewalls WAN, LAN, DNS, DHCP, TCP/IP MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Responsibilities: Manage a busy, fast paced helpdesk in an MSP environment Responsible for in-house training with assistance from senior members To ensure the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA's / KPI's are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 22, 2024
Full time
Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team. The company provide IT Support to clients within Cheshire and surrounding area's including cloud services, cyber security, software development and business continuity. Benefits: Company van provided Fuel card / mileage covered Free parking on site 28 days annual leave Collaborative team environment Technical Skills Required: MCP Qualified or equivalent MS Certs (desired) Previous experience working within a small to medium end user environment To communicate well to all levels within the company Ability to write reports, documentation to a professional standard Networking - Routing, switches, firewalls WAN, LAN, DNS, DHCP, TCP/IP MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Responsibilities: Manage a busy, fast paced helpdesk in an MSP environment Responsible for in-house training with assistance from senior members To ensure the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA's / KPI's are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st Line Support Engineer £22,000 - £25,000 plus benefits including training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support Company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. They are looking for a Helpdesk Engineer with a minimum of a year s IT experience, to join their team on a permanent basis. This is a varied and interesting role covering 1st and some 2nd line support as well as some IT projects. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. 1st Line Support Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC s and other devices to clients networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients environments 1st Line Support Engineer Requirements: 1-2 years minimum commercial IT Support experience, ideally gained within an MSP environment. IT knowledge / experience of: Active Directory & Group Policy management O365 Microsoft Exchange Microsoft Windows Server Switches, routers & firewalls, TCP/IP & network troubleshooting VPN s Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ideally certified (or working towards) Microsoft, CompTIA or Cisco certifications Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI s. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency in regard to this vacancy.
May 22, 2024
Full time
1st Line Support Engineer £22,000 - £25,000 plus benefits including training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support Company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. They are looking for a Helpdesk Engineer with a minimum of a year s IT experience, to join their team on a permanent basis. This is a varied and interesting role covering 1st and some 2nd line support as well as some IT projects. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. 1st Line Support Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC s and other devices to clients networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients environments 1st Line Support Engineer Requirements: 1-2 years minimum commercial IT Support experience, ideally gained within an MSP environment. IT knowledge / experience of: Active Directory & Group Policy management O365 Microsoft Exchange Microsoft Windows Server Switches, routers & firewalls, TCP/IP & network troubleshooting VPN s Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ideally certified (or working towards) Microsoft, CompTIA or Cisco certifications Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI s. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency in regard to this vacancy.
Our client in Cardiff are looking to recruit a Technical Helpdesk Engineer to join their growing technical support team. This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair or helpdesk background. The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT. Location: Due to location candidates will need to have access to own transport. Hours: 37.5 per week Shifts: Weekday shifts: Monday to Friday 9am - 5:30pm. Weekend shifts (on a rota basis): 8am - 4:30pm or 9am - 5:30pm There will also be a 12 hour shift worked every 8 weeks. Overtime is paid at 1.5 and a chance to earn a significant uplift with overtime (26-28k take home). Key Responsibilities: Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment. Where a remote fix is not possible, identify and order parts required by field service engineering team. Provide technical support to field service engineers on a broad range of IT equipment. Keeping customers informed at all times of progress of work. Key Skills & Experience: Good attitude and communication style when dealing with customers. Strong verbal and written communication skills and in particular using the telephone. Competent PC user including Microsoft package. PC and peripheral equipment (hardware and software) experience. Professional, logical, and methodical approach to work. Flexible and willing to work outside of business hours. Benefits: Private Medical Insurance. Pension scheme. 23 days holiday plus bank. Free on-site parking. Life cover (4 x basic salary). Group income protection. Working in a bright, modern offices. Friendly, outgoing, and supportive team. Excellent reward & recognition scheme. Discounted gym membership. This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you!
May 22, 2024
Full time
Our client in Cardiff are looking to recruit a Technical Helpdesk Engineer to join their growing technical support team. This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair or helpdesk background. The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT. Location: Due to location candidates will need to have access to own transport. Hours: 37.5 per week Shifts: Weekday shifts: Monday to Friday 9am - 5:30pm. Weekend shifts (on a rota basis): 8am - 4:30pm or 9am - 5:30pm There will also be a 12 hour shift worked every 8 weeks. Overtime is paid at 1.5 and a chance to earn a significant uplift with overtime (26-28k take home). Key Responsibilities: Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment. Where a remote fix is not possible, identify and order parts required by field service engineering team. Provide technical support to field service engineers on a broad range of IT equipment. Keeping customers informed at all times of progress of work. Key Skills & Experience: Good attitude and communication style when dealing with customers. Strong verbal and written communication skills and in particular using the telephone. Competent PC user including Microsoft package. PC and peripheral equipment (hardware and software) experience. Professional, logical, and methodical approach to work. Flexible and willing to work outside of business hours. Benefits: Private Medical Insurance. Pension scheme. 23 days holiday plus bank. Free on-site parking. Life cover (4 x basic salary). Group income protection. Working in a bright, modern offices. Friendly, outgoing, and supportive team. Excellent reward & recognition scheme. Discounted gym membership. This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you!
Job Title: IPTV / Satellite / TV Engineer Location: Bridgend (Field Based covering all of South Wales) Salary: £30,000 - 34,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9 am to 5.30 pm Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We seek a skilled and dedicated IPTV Engineer to join our team. In this role, you will be responsible for the installation, maintenance, and troubleshooting of IPTV systems and WiFi in Hotel environments. The ideal candidate will have a strong background, in IPTV installation as well as a passion for surpassing customer expectations. Flotek distinguishes itself by offering excellent customer support backed up by innovative technical solutions. They aim to achieve this through constant innovation, listening to customer requests, and building a strong in-house team. Job Responsibilities: Design, plan and review system architecture, end-to-end deployment and maintenance of IPTV network Installation and configuration of IPTV headend equipment including Luminato Manage download of XML Metadata for IPTV EPG platforms Configure and Manage channels for IPTV streams in hospitality TV Installation and configuration of Philips CMD server Installation of network switches to distribute IPTV in Hotels Installation of Wi-Fi access points and Cloud services Installation of Hospitality TVs Installations of network and structured cabling (Cat5e/6/6A & Fibre) Reporting on progress and issues affecting the work to line managers and client contacts Working safely at all times following Health & Safety policies Diagnose and rectify faults successfully Interacting with clients, ensuring the installation is done smoothly and with as little disruption as possible Job Experience Required: General understanding of Networks, LAN/ WAN, VLAN, Firewalls, Virtual Private Networks and operating systems. Proven experience in IPTV installation and maintenance, preferably in commercial and hospitality settings. Knowledge of digital media streaming protocols and digital entertainment applications will be advantageous Knowledge of broadcasting coding and transport DVB-T2, DVB-S2, DVB-C. Have flexibility around working hours, including night work and overtime Willing and able to work within different locations over the UK staying away when needed Ability to work effectively and efficiently under pressure, paying good attention to detail at all times Self-motivated, with the ability to take initiative and self-manage workload without supervision Full UK Driving license Renumeration and Benefits: Company Van and tools Access to training certification programme Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IPTV Engineer, IPTV Installation, Installation Engineer, Networks Engineer, WIFI Technician, TV Engineer, TV Installation Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, ICT Systems Engineer, IT Maintenance Engineer, may also be considered for this role .
May 22, 2024
Full time
Job Title: IPTV / Satellite / TV Engineer Location: Bridgend (Field Based covering all of South Wales) Salary: £30,000 - 34,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9 am to 5.30 pm Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We seek a skilled and dedicated IPTV Engineer to join our team. In this role, you will be responsible for the installation, maintenance, and troubleshooting of IPTV systems and WiFi in Hotel environments. The ideal candidate will have a strong background, in IPTV installation as well as a passion for surpassing customer expectations. Flotek distinguishes itself by offering excellent customer support backed up by innovative technical solutions. They aim to achieve this through constant innovation, listening to customer requests, and building a strong in-house team. Job Responsibilities: Design, plan and review system architecture, end-to-end deployment and maintenance of IPTV network Installation and configuration of IPTV headend equipment including Luminato Manage download of XML Metadata for IPTV EPG platforms Configure and Manage channels for IPTV streams in hospitality TV Installation and configuration of Philips CMD server Installation of network switches to distribute IPTV in Hotels Installation of Wi-Fi access points and Cloud services Installation of Hospitality TVs Installations of network and structured cabling (Cat5e/6/6A & Fibre) Reporting on progress and issues affecting the work to line managers and client contacts Working safely at all times following Health & Safety policies Diagnose and rectify faults successfully Interacting with clients, ensuring the installation is done smoothly and with as little disruption as possible Job Experience Required: General understanding of Networks, LAN/ WAN, VLAN, Firewalls, Virtual Private Networks and operating systems. Proven experience in IPTV installation and maintenance, preferably in commercial and hospitality settings. Knowledge of digital media streaming protocols and digital entertainment applications will be advantageous Knowledge of broadcasting coding and transport DVB-T2, DVB-S2, DVB-C. Have flexibility around working hours, including night work and overtime Willing and able to work within different locations over the UK staying away when needed Ability to work effectively and efficiently under pressure, paying good attention to detail at all times Self-motivated, with the ability to take initiative and self-manage workload without supervision Full UK Driving license Renumeration and Benefits: Company Van and tools Access to training certification programme Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IPTV Engineer, IPTV Installation, Installation Engineer, Networks Engineer, WIFI Technician, TV Engineer, TV Installation Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, ICT Systems Engineer, IT Maintenance Engineer, may also be considered for this role .
IT Manager - AS400 Hybrid Our client, a leading UK based organisation have an exciting opportunity for an experienced IT Manager to join their team to help support their local systems based at different locations in the North West. The role requires a background and experience with AS400/iSeries/IBMi as well as general understanding of IT Infrastructure. You will be tasked with delivering optimum operational performance of their IT systems and processes for the operation and IT service levels for they locations they serve. Role responsibilities: As the IT Manager, you'll be at the forefront of driving IT performance and KPIs for the 24/7 warehouse operation. You will be responsible for managing IT capacity, diagnosing and resolving onsite IT issues, implementing process improvements, and providing regular performance reporting to stakeholders. You'll lead a team, set objectives, manage their performance and development, and ensure adherence to security protocols. Additionally, you'll collaborate with logistics stakeholders to minimize operational impact and continually improve IT service and performance. Skills required: Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobile device management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. IT Manager - AS400 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
May 21, 2024
Full time
IT Manager - AS400 Hybrid Our client, a leading UK based organisation have an exciting opportunity for an experienced IT Manager to join their team to help support their local systems based at different locations in the North West. The role requires a background and experience with AS400/iSeries/IBMi as well as general understanding of IT Infrastructure. You will be tasked with delivering optimum operational performance of their IT systems and processes for the operation and IT service levels for they locations they serve. Role responsibilities: As the IT Manager, you'll be at the forefront of driving IT performance and KPIs for the 24/7 warehouse operation. You will be responsible for managing IT capacity, diagnosing and resolving onsite IT issues, implementing process improvements, and providing regular performance reporting to stakeholders. You'll lead a team, set objectives, manage their performance and development, and ensure adherence to security protocols. Additionally, you'll collaborate with logistics stakeholders to minimize operational impact and continually improve IT service and performance. Skills required: Degree level qualification in computer science or equivalent relevant experience. Advanced experience and knowledge of network security & infrastructure, ERP (AS400), desktop systems and applications, mobile device management. Experience leading technical teams. Experience managing 3rd party IT service providers. Experience managing business improvement initiatives. IT Manager - AS400 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
A highly successful IT and telecommunications services company based in central London seek a Helpdesk Team Leader.You will lead and manage a small Helpdesk team and report to Line manager, carrying out a variety of technical and co-ordination tasks to meet customer requirements as the team leader and engineer at Helpdesk.Ideal candidate for this role should have wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software.Someone who has experience as Team Leader / Sub-Leader in IT industry will be welcomed! TYPE: Permanent, full time WORKING DAYS: 35 hours per week, Mon-Fri 8:00-16:00 / 9:00-17:00 LOCATION: Central London SALARY: Up to £35,000 plus paid commuting Helpdesk Team Leader Main Responsibilities: • Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact• Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components• Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components• Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software• Active Directory administration / Azure AD administration based on the procedure/instruction• Public cloud-based server administration based on the procedure/instruction• Queuing management with IT support ticket system• Supporting people whenever they encounter challenges with computers and network devices• Maintaining and updating technical documentation regularly• Proof of concept testing new hardware and software before full-scale installation• Temporary or long-term customer support at their office, if required• Project and service delivery schedule management• Careful consideration to ensure profitable systems and implementation• Maintain secure operations and keep the environment tidy• Periodical status report to line manager• Cover early shifts as a part of team rota• Travel over the world for business purposes as and when required• Handle ad-hoc requests from line managers• Communicating goals and deadlines to team members• Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations• Performing customer service functions, including interacting with customers and answering questions Helpdesk Team Leader Ideal Candidate: • Team leader/Sub-leader in IT industry is preferred• Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software• Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles• Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred• MS fundamental or more than certification holder or corresponding skills holder are preferred• In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac)• In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM)• In-depth knowledge of internet, network protocols and devices• Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred• Practical experience with Microsoft 365 administration is preferred• Working knowledge of employer's operations• Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts• Excellent customer service skills; attention to details• English proficiency business level All applicants must have the right to work in the UK as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
May 21, 2024
Full time
A highly successful IT and telecommunications services company based in central London seek a Helpdesk Team Leader.You will lead and manage a small Helpdesk team and report to Line manager, carrying out a variety of technical and co-ordination tasks to meet customer requirements as the team leader and engineer at Helpdesk.Ideal candidate for this role should have wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software.Someone who has experience as Team Leader / Sub-Leader in IT industry will be welcomed! TYPE: Permanent, full time WORKING DAYS: 35 hours per week, Mon-Fri 8:00-16:00 / 9:00-17:00 LOCATION: Central London SALARY: Up to £35,000 plus paid commuting Helpdesk Team Leader Main Responsibilities: • Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact• Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components• Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components• Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software• Active Directory administration / Azure AD administration based on the procedure/instruction• Public cloud-based server administration based on the procedure/instruction• Queuing management with IT support ticket system• Supporting people whenever they encounter challenges with computers and network devices• Maintaining and updating technical documentation regularly• Proof of concept testing new hardware and software before full-scale installation• Temporary or long-term customer support at their office, if required• Project and service delivery schedule management• Careful consideration to ensure profitable systems and implementation• Maintain secure operations and keep the environment tidy• Periodical status report to line manager• Cover early shifts as a part of team rota• Travel over the world for business purposes as and when required• Handle ad-hoc requests from line managers• Communicating goals and deadlines to team members• Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations• Performing customer service functions, including interacting with customers and answering questions Helpdesk Team Leader Ideal Candidate: • Team leader/Sub-leader in IT industry is preferred• Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software• Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles• Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred• MS fundamental or more than certification holder or corresponding skills holder are preferred• In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac)• In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM)• In-depth knowledge of internet, network protocols and devices• Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred• Practical experience with Microsoft 365 administration is preferred• Working knowledge of employer's operations• Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts• Excellent customer service skills; attention to details• English proficiency business level All applicants must have the right to work in the UK as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Employer Description: We are looking for two new and enthusiastic team members to provide a range of 1st and 2nd line support for our community of systems users. As a member of the IT team, you will be based both within the team area and the central Helpdesk providing face to face and remote support to the full range of the university's Digital services users. Part of a small and friendly team, you will be trained and supervised by a senior member of the IT team and the Helpdesk Manager to provide the following services: Located in Musselburgh, East Lothian, QMU aims to shape a better world through education, research, and innovation. Outward looking, we have strong ethos of partnership and collaboration. At our modern campus, we benefit from easy access to the centre of Edinburgh, Scotland's vibrant and historic capital city. qmu.ac.uk Interested? Apply Today! Key Responsibilities: Through a period of apprenticeship and training, learn & develop the necessary skills, expertise and experience to provide assistance to staff and students requesting assistance through the university Helpdesk. Under the supervision and direction of senior members of the IT team, develop a full understanding and an ability to perform the key tasks and responsibilities of an IT Analyst by: Working with others, develop skills to provide the customer interface to IT via counter services, telephone and electronic communications. Contribute to handling incidents, problem records and service requests; proactively seek resolutions for customers; deal with issues and complaints in a professional and calm manner. Learning how to provide first line technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops. Developing an understanding of how to delegate incident/service requests which cannot be resolved at first point of contact to the appropriate group, retaining ownership through to resolution. Communicating with users - keeping them informed of incident progress, notifying them of impending changes or agreed outages. Contributing to user support for core University hardware and software. Endeavouring to pursue continuous service improvement culture, contribute to, maintain and update procedures, Documentation and general information required. Maintaining accurate records and reporting information on the level of faults and requests by logging all relevant incident/service request details and allocating categorization and prioritisation codes. Understanding how and when to escalate to the appropriate manager any incidents that require reporting for further escalation. Assisting others to provide staff and students with support for connecting their personal computers to the University network. Contributing to effective communication with all staff and students in the resolution of faults and requests. Required Skills: A proven interest and enthusiasm for IT String desire to learn and develop Excellent communication skills both written and verbal Organisational skills with the ability to be pro-active in planning forward Able to work to tight deadlines Customer service focus Attention to detail Additional Information: Salary - £18,529 per annum, future salary discussed on completion of the apprenticeship as this will be a fixed term, 24 month contract. Working hours - Monday to Thursday 9am until 5pm, Friday 9am until 4.30pm Benefits: Gym membership Attractive pension Experience working with and supporting apprentices Future Prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important Information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 21, 2024
Full time
Employer Description: We are looking for two new and enthusiastic team members to provide a range of 1st and 2nd line support for our community of systems users. As a member of the IT team, you will be based both within the team area and the central Helpdesk providing face to face and remote support to the full range of the university's Digital services users. Part of a small and friendly team, you will be trained and supervised by a senior member of the IT team and the Helpdesk Manager to provide the following services: Located in Musselburgh, East Lothian, QMU aims to shape a better world through education, research, and innovation. Outward looking, we have strong ethos of partnership and collaboration. At our modern campus, we benefit from easy access to the centre of Edinburgh, Scotland's vibrant and historic capital city. qmu.ac.uk Interested? Apply Today! Key Responsibilities: Through a period of apprenticeship and training, learn & develop the necessary skills, expertise and experience to provide assistance to staff and students requesting assistance through the university Helpdesk. Under the supervision and direction of senior members of the IT team, develop a full understanding and an ability to perform the key tasks and responsibilities of an IT Analyst by: Working with others, develop skills to provide the customer interface to IT via counter services, telephone and electronic communications. Contribute to handling incidents, problem records and service requests; proactively seek resolutions for customers; deal with issues and complaints in a professional and calm manner. Learning how to provide first line technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops. Developing an understanding of how to delegate incident/service requests which cannot be resolved at first point of contact to the appropriate group, retaining ownership through to resolution. Communicating with users - keeping them informed of incident progress, notifying them of impending changes or agreed outages. Contributing to user support for core University hardware and software. Endeavouring to pursue continuous service improvement culture, contribute to, maintain and update procedures, Documentation and general information required. Maintaining accurate records and reporting information on the level of faults and requests by logging all relevant incident/service request details and allocating categorization and prioritisation codes. Understanding how and when to escalate to the appropriate manager any incidents that require reporting for further escalation. Assisting others to provide staff and students with support for connecting their personal computers to the University network. Contributing to effective communication with all staff and students in the resolution of faults and requests. Required Skills: A proven interest and enthusiasm for IT String desire to learn and develop Excellent communication skills both written and verbal Organisational skills with the ability to be pro-active in planning forward Able to work to tight deadlines Customer service focus Attention to detail Additional Information: Salary - £18,529 per annum, future salary discussed on completion of the apprenticeship as this will be a fixed term, 24 month contract. Working hours - Monday to Thursday 9am until 5pm, Friday 9am until 4.30pm Benefits: Gym membership Attractive pension Experience working with and supporting apprentices Future Prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important Information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
About you You are a go-getter. You don't wait to be told what to do, you see an issue and set off to find a solution. You operate well "in the grey," but can also follow strict processes and protocols when called for. You enjoy helping others and are patient with them, listening to their needs. A day of solving problems, creating efficiencies, giving proactive updates and keeping your systems tidy is a day well spent. About us We are the global communications and marketing consultancy that powers the world's most innovative tech brands. We are a group of expert communicators who are fanatical about tech and are here to help businesses ignite their possibilities. Our local experience and global scale allow us to deliver bold but pragmatic comms guidance to tech companies all over the world. We are connected, ambitious and curious, but most of all we are one team working together to be the global alternative. We are looking for an exceptional person to join our EMEA team as IT Systems Support Analyst IT Systems Support Analyst are the heart of an IT support team. Reporting to the Global IT Manager, the role will work within a wider IT team to support a growing global business. While largely responsible for London-based inquiries, you'll also support IT needs across the EMEA region and our global network and employee base. Daily you will Provide 1st and 2nd line IT support to users across the London in office and EMEA offices remotely (Paris, Munich, Frankfurt, Madrid, Milan). Liaise with local suppliers enabling access to IT supplies as and when required Maintain the local London office IT infrastructure and meeting rooms Plan, configure and deploy all new hire devices, proactively flagging inventory needs Manage, track and handle all off-boarding of employees Assist with group and local projects, maintaining excellent communications with the IT Manager on all tasks and projects Oversee local network and server configuration maintenance, troubleshooting in the first instance before seeking 3rd level support Assist in installing new/rebuilding existing laptops and configuring hardware, peripherals, services, settings, directories and storage in accordance with standards, and project/operational requirements set by your manager Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place Exposure to support all SAAS-based services including Office365, Egnyte, Slack, Zoom, Google Suite, and OKTA You'll Bring Experience working in a fast-paced environment Strong organizational skills, time management and keen attention to detail Microsoft MCSA or training for certification, a good knowledge of IT systems and hardware maintenance 4+ years' experience of helpdesk management and IT 1st/2nd?line support Great communication and interpersonal skills whilst being incredibly organised Experience in both Mac and PC environments Why Us: Flexibility - We understand that life doesn't always fit around the 9-5; and that work/life integration is crucial. Global Reach & Opportunity - You will have the opportunity to work within global teams and travel within the US and globally to connect with clients and colleagues. Great Benefits - Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment. Development Opportunities - A strong learning and development program with training opportunities at all levels. Autonomy - The freedom and support to be limitless, and the opportunity to own your career and create the future you want. Variety - No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there's always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise. Salary - £35,000 - £40,000 including benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 21, 2024
Full time
About you You are a go-getter. You don't wait to be told what to do, you see an issue and set off to find a solution. You operate well "in the grey," but can also follow strict processes and protocols when called for. You enjoy helping others and are patient with them, listening to their needs. A day of solving problems, creating efficiencies, giving proactive updates and keeping your systems tidy is a day well spent. About us We are the global communications and marketing consultancy that powers the world's most innovative tech brands. We are a group of expert communicators who are fanatical about tech and are here to help businesses ignite their possibilities. Our local experience and global scale allow us to deliver bold but pragmatic comms guidance to tech companies all over the world. We are connected, ambitious and curious, but most of all we are one team working together to be the global alternative. We are looking for an exceptional person to join our EMEA team as IT Systems Support Analyst IT Systems Support Analyst are the heart of an IT support team. Reporting to the Global IT Manager, the role will work within a wider IT team to support a growing global business. While largely responsible for London-based inquiries, you'll also support IT needs across the EMEA region and our global network and employee base. Daily you will Provide 1st and 2nd line IT support to users across the London in office and EMEA offices remotely (Paris, Munich, Frankfurt, Madrid, Milan). Liaise with local suppliers enabling access to IT supplies as and when required Maintain the local London office IT infrastructure and meeting rooms Plan, configure and deploy all new hire devices, proactively flagging inventory needs Manage, track and handle all off-boarding of employees Assist with group and local projects, maintaining excellent communications with the IT Manager on all tasks and projects Oversee local network and server configuration maintenance, troubleshooting in the first instance before seeking 3rd level support Assist in installing new/rebuilding existing laptops and configuring hardware, peripherals, services, settings, directories and storage in accordance with standards, and project/operational requirements set by your manager Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place Exposure to support all SAAS-based services including Office365, Egnyte, Slack, Zoom, Google Suite, and OKTA You'll Bring Experience working in a fast-paced environment Strong organizational skills, time management and keen attention to detail Microsoft MCSA or training for certification, a good knowledge of IT systems and hardware maintenance 4+ years' experience of helpdesk management and IT 1st/2nd?line support Great communication and interpersonal skills whilst being incredibly organised Experience in both Mac and PC environments Why Us: Flexibility - We understand that life doesn't always fit around the 9-5; and that work/life integration is crucial. Global Reach & Opportunity - You will have the opportunity to work within global teams and travel within the US and globally to connect with clients and colleagues. Great Benefits - Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment. Development Opportunities - A strong learning and development program with training opportunities at all levels. Autonomy - The freedom and support to be limitless, and the opportunity to own your career and create the future you want. Variety - No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there's always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise. Salary - £35,000 - £40,000 including benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Senior CAD Technician / Design Engineer - required to work in Leeds. Our client is a large Civil Engineering Sub Contractor who specialise within RC Frames, Underground Structures, Geotechnical Engineering and Tunnelling with a £114 Million turnover. The Senior CAD Technician / Design Engineer will be working on an exciting range of projects within the industry. The Senior CAD Technician / Design Engineer, will be involved in the initial concept, design, development and management of projects. The Senior CAD Technician / Design Engineerwill have a strong technical knowledge, as well as problem solving, communication, and project management skills. Senior CAD Technician / Design Engineer Position Remuneration Salary: £35k - £55k 23 day's holiday plus 8 days Bank Holidays Discretional company bonus Life insurance 4 x salary Pension 5 % company 4% employee Senior CAD Technician / Design Engineer Position Overview Investigate and undertake analysis on how to improve existing projects or components Summarise scientific and engineering principles in an easy-to-understand manner Write technical reports to summarise findings Develop the concept, specification, tender and development of new projects or components Develop the design and define the technical specifications for temporary and permanent works designs Identify and execute the unique project BIM requirements Undertake design drafting utilising Autodesk CAD3D, 2D and Civils 3D to produce high quality drawings drafting and 3d model visualisation Identify new systems and processes to improve quality and efficiency and save costs Liaise and communicate effectively with all project stakeholders, including clients, colleagues, contractors and suppliers to identify their and the projects' requirements Plan effectively to ensure projects are delivered on time, to standard and to budget Senior CAD Technician / Design Engineer Position Requirements 5 + years' experience within structures / temporary works / Geotechnical engineering 3 years' experience working at a Senior Level High level of technical skill Ability to help support, mentor and develop junior members within the team Sound knowledge with CDM H&S regulations. Analytical and numeracy skills Project management skills. Creative problem-solving ability Knowledge of Autodesk CAD3D, 2D and Civils 3D Excellent written English language and grammar Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
May 21, 2024
Full time
Senior CAD Technician / Design Engineer - required to work in Leeds. Our client is a large Civil Engineering Sub Contractor who specialise within RC Frames, Underground Structures, Geotechnical Engineering and Tunnelling with a £114 Million turnover. The Senior CAD Technician / Design Engineer will be working on an exciting range of projects within the industry. The Senior CAD Technician / Design Engineer, will be involved in the initial concept, design, development and management of projects. The Senior CAD Technician / Design Engineerwill have a strong technical knowledge, as well as problem solving, communication, and project management skills. Senior CAD Technician / Design Engineer Position Remuneration Salary: £35k - £55k 23 day's holiday plus 8 days Bank Holidays Discretional company bonus Life insurance 4 x salary Pension 5 % company 4% employee Senior CAD Technician / Design Engineer Position Overview Investigate and undertake analysis on how to improve existing projects or components Summarise scientific and engineering principles in an easy-to-understand manner Write technical reports to summarise findings Develop the concept, specification, tender and development of new projects or components Develop the design and define the technical specifications for temporary and permanent works designs Identify and execute the unique project BIM requirements Undertake design drafting utilising Autodesk CAD3D, 2D and Civils 3D to produce high quality drawings drafting and 3d model visualisation Identify new systems and processes to improve quality and efficiency and save costs Liaise and communicate effectively with all project stakeholders, including clients, colleagues, contractors and suppliers to identify their and the projects' requirements Plan effectively to ensure projects are delivered on time, to standard and to budget Senior CAD Technician / Design Engineer Position Requirements 5 + years' experience within structures / temporary works / Geotechnical engineering 3 years' experience working at a Senior Level High level of technical skill Ability to help support, mentor and develop junior members within the team Sound knowledge with CDM H&S regulations. Analytical and numeracy skills Project management skills. Creative problem-solving ability Knowledge of Autodesk CAD3D, 2D and Civils 3D Excellent written English language and grammar Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.