Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
Mar 01, 2024
Full time
Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Location: Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR Salary: £41,206 Contract type: Permanent Working pattern: Flexible working, Full-time, Part-time Benefits: Competitive About the job It is an exciting time for HM Land Registry (HMLR) as we continue to embark on a major transformation programme. HMLR's ambition is to become the worlds leading land registry for speed, simplicity and an open approach to data. We are looking for an Infrastructure Engineer (Load and Performance testing) to join our Transformation & Technology Directorate. You will be part of the IT Operations Practice, which is responsible for the performance and delivery of all technical infrastructure which underpins and supports the organisation. HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. Job description The Load and Infrastructure Performance Team plays an important role in load testing of Land Registry Services, providing assurance to the business and stakeholders. As part of your role, you will provide technical support for the maintenance of IT Infrastructure and platforms, as part of a wider infrastructure engineering community. You will plan and manage technical changes related to your specialism and implement technology to ensure non-functional requirements and service levels can be achieved, engaging with other technical specialists where appropriate. You will take responsibility for the resolution of incidents or escalation, as appropriate and support continuous enhancements to pre-production services and systems to prevent service outages. You will work with the delivery practice to construct and maintain realistic estimates and plans for Infrastructure deliverables, produce and maintain technical team documentation and work with the Lead Infrastructure Leads in the documentation of designs of new solutions. There will be frequent travel required to the Plymouth office to work with colleagues and other locations in the UK. Please note that due to the nature of the role, you will be required to work a minimum of 30 hours per week. HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits, therefore we expect everyone to spend at least 60% of their working time in the office. Please see the attached candidate pack for further information on this role. Person specification To be successful in this role, you will either hold a qualification in Information Technology or a related area (Degree Level or equivalent) or have experience in a performance/load test field. You will also be ISTQB - Foundation in software testing qualified. You will have in-depth experience using LoadRunner Professional or Enterprise testing software and working knowledge of several relevant technologies and software such as Jenkins, Openshift, Kabana, Post Gres databases and mainframe Supersession. You will have experience with writing and modifying load-testing scripts using programming or scripting languages. You can also demonstrate evidence of gathering and analysing non-functional requirements, planning load tests and reporting to stakeholders. The role may require occasional planned out of hours working in order to deal with IT changes and maintenance. If needed to undertake on-call activities an additional payment is made based on the size of the on-call team. This post requires Security Clearance and could be subject to further background checks. You will require a minimum of 5 years of residence in the UK. For applicants applying to our Coventry office, please note that our office will be moving to our new location, Cheylesmore House, 5 Quinton Road, Coventry CV1 2WT. The move from our current location (CV1 3BH) will happen in phases, with all staff due to have moved to Cheylesmore House by July 2024. Where an individual taking up the responsibility will be based in the Swansea Office, the ability to speak Welsh is desirable. Benefits Alongside your salary of £41,206, HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. At HM Land Registry our vision is a world-leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference in the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and be able to fulfil their full potential. We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits. You may have experience in the following: Administrator, Data Center Engineer, IT Support Engineer, Network Operations Center (NOC) Engineer, Infrastructure Automation Engineer, IT Infrastructure Engineer, Infrastructure Solutions Engineer, Infrastructure Analyst, Infrastructure Manager, IT Operations Engineer, Tester, Testing, Test Analyst, Test Engineer, etc. REF-213604 JBRP1_UKTJ
May 05, 2024
Full time
Location: Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR Salary: £41,206 Contract type: Permanent Working pattern: Flexible working, Full-time, Part-time Benefits: Competitive About the job It is an exciting time for HM Land Registry (HMLR) as we continue to embark on a major transformation programme. HMLR's ambition is to become the worlds leading land registry for speed, simplicity and an open approach to data. We are looking for an Infrastructure Engineer (Load and Performance testing) to join our Transformation & Technology Directorate. You will be part of the IT Operations Practice, which is responsible for the performance and delivery of all technical infrastructure which underpins and supports the organisation. HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. Job description The Load and Infrastructure Performance Team plays an important role in load testing of Land Registry Services, providing assurance to the business and stakeholders. As part of your role, you will provide technical support for the maintenance of IT Infrastructure and platforms, as part of a wider infrastructure engineering community. You will plan and manage technical changes related to your specialism and implement technology to ensure non-functional requirements and service levels can be achieved, engaging with other technical specialists where appropriate. You will take responsibility for the resolution of incidents or escalation, as appropriate and support continuous enhancements to pre-production services and systems to prevent service outages. You will work with the delivery practice to construct and maintain realistic estimates and plans for Infrastructure deliverables, produce and maintain technical team documentation and work with the Lead Infrastructure Leads in the documentation of designs of new solutions. There will be frequent travel required to the Plymouth office to work with colleagues and other locations in the UK. Please note that due to the nature of the role, you will be required to work a minimum of 30 hours per week. HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits, therefore we expect everyone to spend at least 60% of their working time in the office. Please see the attached candidate pack for further information on this role. Person specification To be successful in this role, you will either hold a qualification in Information Technology or a related area (Degree Level or equivalent) or have experience in a performance/load test field. You will also be ISTQB - Foundation in software testing qualified. You will have in-depth experience using LoadRunner Professional or Enterprise testing software and working knowledge of several relevant technologies and software such as Jenkins, Openshift, Kabana, Post Gres databases and mainframe Supersession. You will have experience with writing and modifying load-testing scripts using programming or scripting languages. You can also demonstrate evidence of gathering and analysing non-functional requirements, planning load tests and reporting to stakeholders. The role may require occasional planned out of hours working in order to deal with IT changes and maintenance. If needed to undertake on-call activities an additional payment is made based on the size of the on-call team. This post requires Security Clearance and could be subject to further background checks. You will require a minimum of 5 years of residence in the UK. For applicants applying to our Coventry office, please note that our office will be moving to our new location, Cheylesmore House, 5 Quinton Road, Coventry CV1 2WT. The move from our current location (CV1 3BH) will happen in phases, with all staff due to have moved to Cheylesmore House by July 2024. Where an individual taking up the responsibility will be based in the Swansea Office, the ability to speak Welsh is desirable. Benefits Alongside your salary of £41,206, HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. At HM Land Registry our vision is a world-leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference in the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and be able to fulfil their full potential. We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits. You may have experience in the following: Administrator, Data Center Engineer, IT Support Engineer, Network Operations Center (NOC) Engineer, Infrastructure Automation Engineer, IT Infrastructure Engineer, Infrastructure Solutions Engineer, Infrastructure Analyst, Infrastructure Manager, IT Operations Engineer, Tester, Testing, Test Analyst, Test Engineer, etc. REF-213604 JBRP1_UKTJ
HM Land Registry ("HMLR") and Inspire People are partnering together to bring you an exciting opportunity for a Lead Infrastructure Engineer to shape, provide oversight and manage the implementation and maintenance of Microsoft Power Platform solutions within a brand-new PowerApps team in IT Operations at HMLR. Starting salary of £54,388 to £61,850 dependent upon interview assessment plus excellent Civil Service benefits and 28% pension contribution. Flexible, hybrid working from Plymouth. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. Their existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. The Power Platform team sits within the IT Operations Practice, a new team to the organisation and will form part of a wider group of infrastructure engineering teams which design, deliver and support corporate services, for 6500 internal users with some exciting deliverables already rolled out for testing such as a new Desk Booking application. This role is to provide leadership to the team and engage with other Lead Infrastructure Engineers, Technical Leads, Delivery Leads, New Service Managers and Architects to deliver solutions to agreed designs. You will lead and manage the implementation, and maintenance of Infrastructure and Microsoft Power Platform solutions, provide guidance, mentorship, and oversight to the Power platform team, ensuring the reliability, scalability, development, and security of our Power Platform environment. The role holder will champion and lead on taking forward technical consolidation and/or improvement activities providing guidance and leadership to technicians throughout the IT Operations Practice and wider. Responsibilities include: Lead on the design, development and maintenance of Microsoft Power Apps solutions running on the Power Platform, using Power Fx low code programming. Use Power Apps, Power Automate, Power BI, and Microsoft Co-pilot Studio and other Power Platform related technologies to create low code solutions if and where necessary. Lead on engagement with stakeholders to understand business needs required for the development of Power Apps. Support end-users adoption of Power Platform technologies. Leading on the creation of Continuous Integration and Continuous Delivery pipelines for Power Platform and Azure Services Take a leading role in the technical development of staff within the practice helping understand technical skills and capability required now and in the future Task manage technical staff resource as required, setting them clear objectives and tracking them to completion whilst providing appropriate feedback to line managers. There will be line management responsibility, previous experience is desirable Essential skills: Strong knowledge of Power Platform components (Power Apps / Power Automate / Power BI / Microsoft Co-pilot Studio) Some scripting or programming knowledge (e.g. C#, ASP.Net, Ruby, Java, Python, Power Fx, JavaScript) Experience of implementing and managing Power Platform components and infrastructure solutions and administration tasks within the Power Platform environment. Experience of optimising power apps to increase performance Evidence of planning and managing significant technical change. Effective communication skills, including the ability to interact and build working relationships with stakeholders. Location Expectation is to be working from the Plymouth office 60% of your time across the month (typically 3 days/week). Benefits Alongside your salary of circa £62,000 HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme and the following benefits: Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays Personalised training and development plans including expensed accreditations with training days set aside Flexi-time scheme (You decide what working hours work best for you) Attractive pension options inc. 28% Civil Service Pension contribution Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Further information This role requires SC clearance, a condition of which is to have been present in the UK for 5 out of the past 5 years. This post may include participation in an on-call rota, subject to additional pay. JBRP1_UKTJ
May 05, 2024
Full time
HM Land Registry ("HMLR") and Inspire People are partnering together to bring you an exciting opportunity for a Lead Infrastructure Engineer to shape, provide oversight and manage the implementation and maintenance of Microsoft Power Platform solutions within a brand-new PowerApps team in IT Operations at HMLR. Starting salary of £54,388 to £61,850 dependent upon interview assessment plus excellent Civil Service benefits and 28% pension contribution. Flexible, hybrid working from Plymouth. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. Their existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. The Power Platform team sits within the IT Operations Practice, a new team to the organisation and will form part of a wider group of infrastructure engineering teams which design, deliver and support corporate services, for 6500 internal users with some exciting deliverables already rolled out for testing such as a new Desk Booking application. This role is to provide leadership to the team and engage with other Lead Infrastructure Engineers, Technical Leads, Delivery Leads, New Service Managers and Architects to deliver solutions to agreed designs. You will lead and manage the implementation, and maintenance of Infrastructure and Microsoft Power Platform solutions, provide guidance, mentorship, and oversight to the Power platform team, ensuring the reliability, scalability, development, and security of our Power Platform environment. The role holder will champion and lead on taking forward technical consolidation and/or improvement activities providing guidance and leadership to technicians throughout the IT Operations Practice and wider. Responsibilities include: Lead on the design, development and maintenance of Microsoft Power Apps solutions running on the Power Platform, using Power Fx low code programming. Use Power Apps, Power Automate, Power BI, and Microsoft Co-pilot Studio and other Power Platform related technologies to create low code solutions if and where necessary. Lead on engagement with stakeholders to understand business needs required for the development of Power Apps. Support end-users adoption of Power Platform technologies. Leading on the creation of Continuous Integration and Continuous Delivery pipelines for Power Platform and Azure Services Take a leading role in the technical development of staff within the practice helping understand technical skills and capability required now and in the future Task manage technical staff resource as required, setting them clear objectives and tracking them to completion whilst providing appropriate feedback to line managers. There will be line management responsibility, previous experience is desirable Essential skills: Strong knowledge of Power Platform components (Power Apps / Power Automate / Power BI / Microsoft Co-pilot Studio) Some scripting or programming knowledge (e.g. C#, ASP.Net, Ruby, Java, Python, Power Fx, JavaScript) Experience of implementing and managing Power Platform components and infrastructure solutions and administration tasks within the Power Platform environment. Experience of optimising power apps to increase performance Evidence of planning and managing significant technical change. Effective communication skills, including the ability to interact and build working relationships with stakeholders. Location Expectation is to be working from the Plymouth office 60% of your time across the month (typically 3 days/week). Benefits Alongside your salary of circa £62,000 HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme and the following benefits: Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays Personalised training and development plans including expensed accreditations with training days set aside Flexi-time scheme (You decide what working hours work best for you) Attractive pension options inc. 28% Civil Service Pension contribution Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Further information This role requires SC clearance, a condition of which is to have been present in the UK for 5 out of the past 5 years. This post may include participation in an on-call rota, subject to additional pay. JBRP1_UKTJ
Amazon is seeking an experienced and business-oriented Engineering Project Manager to coordinate the planning and execution of highly complex logistic process automation and storage projects for the continued expansion of our UK fulfillment network. Ideal candidates will have Engineering Program and Project Management experience combined with an established technical problem-solving ability. The role will have a holistic view of all aspects of an Amazon Fulfillment Center while focusing on its automation technologies (conveyance, sortation, robotics) and storage solutions. This person will be responsible for planning, designing and delivering state-of-the-art material handling systems and innovations while coordinating internal teams and external contractors in order to effectively launch new Fulfillment Centers and conduct expansions in existing sites. Amazon's culture encourages an entrepreneurial approach and expects engineers and managers alike to take a high level of ownership in solving complex problems in a fast-paced environment. The role will be based in the United Kingdom with 70% of time traveling mainly around the country and with potential requirements in the EU. Key job responsibilities - End-to-end ownership for large-scale engineering projects (planning, feasibility, design, installation, commissioning and qualification, launch and support) - Coordinate critical path items, dive deep on technical details and provide innovative solutions to resolve issues - Assess and communicate project status, manage escalations on potential risks and delays across multiple teams - Prepare and conduct weekly standing meetings with internal teams and external vendors/contractors to plan and track deliverables - Lead technical design reviews and propose design solutions for material handling and storage technologies that meet both business needs and global design standards - Assist in providing equipment specifications and technical support to procurement and other businesses - Collaborate closely with various internal teams such as World-Wide Engineering, Construction, Operations, Reliability Maintenance Engineering, IT and Procurement A day in the life You will be interacting daily with a wide variety of functional teams and individuals at all levels of the organization and in multiple time zones. You will conduct multiple weekly meetings with internal teams, stakeholders and vendors to plan and manage deliverables. You'll be liaising with subject matter experts from across the organization, diving deep in the technologies we deploy; you'll build on these relationships to refine and improve our processes. No two days will be the same in our fast-moving environment yet you'll discover endless opportunities to grow along the way as part of a tight-knit and supportive team. About the team Amazon Robotics Deployment Engineering is a diverse and multi-talented team with a proven track record of overcoming challenging technical problems to deliver Amazon's leading-edge robotics technologies in its fulfillment, transportation, and delivery network across the world. Our high-performing team blends engineering know-how, problem solving, curiosity, innovation, leadership, and effective communication to deliver outstanding results for our customers. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Bachelor's degree in Engineering, other technical field, or equivalent practical experience - Project management experience in a large organization, working on feasibility, design and deployment in a global environment - Experience leading a project team and engineering contractors in an operational environment - Ability to provide large-scale continuous improvement on deployment efficiency and establishing processes PREFERRED QUALIFICATIONS - Ability to lead teams, of both internal and external cross-functional partners, without direct management authority - Comfortable shifting between direct detailed analysis and big picture thinking - Comfortable presenting to and facilitating decisions among senior leaders based on evolving priorities - Problem solver with excellent verbal/written communication skills and the ability to lead cross-functional process improvements - Comprehensive understanding of project management tools and operational, reliability & maintenance processes - Outstanding influencing skills with the ability to connect the dots at an organizational, strategy and project level Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 05, 2024
Full time
Amazon is seeking an experienced and business-oriented Engineering Project Manager to coordinate the planning and execution of highly complex logistic process automation and storage projects for the continued expansion of our UK fulfillment network. Ideal candidates will have Engineering Program and Project Management experience combined with an established technical problem-solving ability. The role will have a holistic view of all aspects of an Amazon Fulfillment Center while focusing on its automation technologies (conveyance, sortation, robotics) and storage solutions. This person will be responsible for planning, designing and delivering state-of-the-art material handling systems and innovations while coordinating internal teams and external contractors in order to effectively launch new Fulfillment Centers and conduct expansions in existing sites. Amazon's culture encourages an entrepreneurial approach and expects engineers and managers alike to take a high level of ownership in solving complex problems in a fast-paced environment. The role will be based in the United Kingdom with 70% of time traveling mainly around the country and with potential requirements in the EU. Key job responsibilities - End-to-end ownership for large-scale engineering projects (planning, feasibility, design, installation, commissioning and qualification, launch and support) - Coordinate critical path items, dive deep on technical details and provide innovative solutions to resolve issues - Assess and communicate project status, manage escalations on potential risks and delays across multiple teams - Prepare and conduct weekly standing meetings with internal teams and external vendors/contractors to plan and track deliverables - Lead technical design reviews and propose design solutions for material handling and storage technologies that meet both business needs and global design standards - Assist in providing equipment specifications and technical support to procurement and other businesses - Collaborate closely with various internal teams such as World-Wide Engineering, Construction, Operations, Reliability Maintenance Engineering, IT and Procurement A day in the life You will be interacting daily with a wide variety of functional teams and individuals at all levels of the organization and in multiple time zones. You will conduct multiple weekly meetings with internal teams, stakeholders and vendors to plan and manage deliverables. You'll be liaising with subject matter experts from across the organization, diving deep in the technologies we deploy; you'll build on these relationships to refine and improve our processes. No two days will be the same in our fast-moving environment yet you'll discover endless opportunities to grow along the way as part of a tight-knit and supportive team. About the team Amazon Robotics Deployment Engineering is a diverse and multi-talented team with a proven track record of overcoming challenging technical problems to deliver Amazon's leading-edge robotics technologies in its fulfillment, transportation, and delivery network across the world. Our high-performing team blends engineering know-how, problem solving, curiosity, innovation, leadership, and effective communication to deliver outstanding results for our customers. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Bachelor's degree in Engineering, other technical field, or equivalent practical experience - Project management experience in a large organization, working on feasibility, design and deployment in a global environment - Experience leading a project team and engineering contractors in an operational environment - Ability to provide large-scale continuous improvement on deployment efficiency and establishing processes PREFERRED QUALIFICATIONS - Ability to lead teams, of both internal and external cross-functional partners, without direct management authority - Comfortable shifting between direct detailed analysis and big picture thinking - Comfortable presenting to and facilitating decisions among senior leaders based on evolving priorities - Problem solver with excellent verbal/written communication skills and the ability to lead cross-functional process improvements - Comprehensive understanding of project management tools and operational, reliability & maintenance processes - Outstanding influencing skills with the ability to connect the dots at an organizational, strategy and project level Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
May 05, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
A very exciting energy client is seeking an experienced and highly skilled Enterprise Architect to join their highly collaborative team. Fantastic benefits: 25 days holiday, pension, employee assistance programmes and much more. This exciting client is looking for an Enterprise architect who can shape the technology architecture for corporate functions and contribute to the technology roadmap aligned with business objectives. This involves managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams who are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI designers in-house and working with our outsourcing partners in a matrix-managed technology environment. As an Enterprise Architect you'll go through various transformational delivery solutions towards a digital-first philosophy and ultimately growth of their systems and tech services. You'll be working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. Working with their Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Ideal Enterprise Architect You'll need at least 5 years of experience acting as a lead architect. You will be process-oriented and have vast experience with Cloud technologies. Key Responsibilities Responsible for documenting the technical and data architecture of the "as-is"and "to-be" solutions. Responsible for ensuring that solutions proposed by a project meet the strategic objectives of the product or service. Documenting the non-functional requirements across the different solutions. Accountable for ensuring the correct technical solutions and products are chosen. Accountable for ensuring chosen solutions meet the business, functional and non-functional requirements. Ensuring the technical transition approach meets the business requirements. Responsible for documenting the technology landscape, interfaces and data flow. Supporting solution ownership within the operating model of client. Ensuring that any project delivery meets the architecture strategy and policies. Responsible for developing and maintaining a clear roadmap for adopting new features. Expertise working as a Software Engineer who has built software solutions. Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc). Desirable: Understanding of UX/UI practices and tools.
May 04, 2024
Full time
A very exciting energy client is seeking an experienced and highly skilled Enterprise Architect to join their highly collaborative team. Fantastic benefits: 25 days holiday, pension, employee assistance programmes and much more. This exciting client is looking for an Enterprise architect who can shape the technology architecture for corporate functions and contribute to the technology roadmap aligned with business objectives. This involves managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams who are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI designers in-house and working with our outsourcing partners in a matrix-managed technology environment. As an Enterprise Architect you'll go through various transformational delivery solutions towards a digital-first philosophy and ultimately growth of their systems and tech services. You'll be working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. Working with their Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Ideal Enterprise Architect You'll need at least 5 years of experience acting as a lead architect. You will be process-oriented and have vast experience with Cloud technologies. Key Responsibilities Responsible for documenting the technical and data architecture of the "as-is"and "to-be" solutions. Responsible for ensuring that solutions proposed by a project meet the strategic objectives of the product or service. Documenting the non-functional requirements across the different solutions. Accountable for ensuring the correct technical solutions and products are chosen. Accountable for ensuring chosen solutions meet the business, functional and non-functional requirements. Ensuring the technical transition approach meets the business requirements. Responsible for documenting the technology landscape, interfaces and data flow. Supporting solution ownership within the operating model of client. Ensuring that any project delivery meets the architecture strategy and policies. Responsible for developing and maintaining a clear roadmap for adopting new features. Expertise working as a Software Engineer who has built software solutions. Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc). Desirable: Understanding of UX/UI practices and tools.
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
May 04, 2024
Full time
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
We are supporting a leading global Mobility business in hiring an IT Asset Manager in a newly created global function. You'll manage the compliance and lifecycle of IT assets to meet both business and regulatory demands. Based in Surrey, but with a global remit, you will be a key player in establishing better reporting and management of the full lifecycle of IT assets, ensuring effective governance through policies, controls, and standards. Responsibilities: Lead the global implementation of Hardware Asset Management programs, working closely with global executives and their teams to introduce and embed new processes. Monitor compliance, manage inventories, and ensure accurate record-keeping across all asset stages. Develop and maintain the Hardware Asset Register and manage the asset lifecycle from acquisition to disposal. Create and manage compliance reports, support internal audits, and provide key performance indicators to leadership. Skills & Experience Required: 5-8 years of experience in IT Asset Management. Expertise in IT asset management governance and service management best practices. Proficiency in tools such as ServiceNow, Flexera, or SNOW. Strong stakeholder management skills, with a proven ability to engage, influence, and diplomatically drive the adoption of new processes across global teams. Excellent analytical skills with the ability to identify trends and patterns. ITIL V3/4 certification is essential; IATIAM or CHAMP certifications are desirable. Desirable Criteria: Ideal candidates will have experience deploying ITAM tools and discovery tools, such as ServiceNow or SMTP. Expertise in building and cleaning reports and databases, with a strong background in data collection and analysis. Proven experience in implementing ITAM strategies at the enterprise and country level, preferably with some retail sector exposure. Strong global stakeholder engagement skills from a matrix organisational background. This role offers the opportunity to impact global operations and drive efficiency improvements across the organisation. If you are detail-oriented, technically skilled, and ready for a challenge, this is an exciting opportunity to help shape the future of the organisation's asset management strategies
May 04, 2024
Full time
We are supporting a leading global Mobility business in hiring an IT Asset Manager in a newly created global function. You'll manage the compliance and lifecycle of IT assets to meet both business and regulatory demands. Based in Surrey, but with a global remit, you will be a key player in establishing better reporting and management of the full lifecycle of IT assets, ensuring effective governance through policies, controls, and standards. Responsibilities: Lead the global implementation of Hardware Asset Management programs, working closely with global executives and their teams to introduce and embed new processes. Monitor compliance, manage inventories, and ensure accurate record-keeping across all asset stages. Develop and maintain the Hardware Asset Register and manage the asset lifecycle from acquisition to disposal. Create and manage compliance reports, support internal audits, and provide key performance indicators to leadership. Skills & Experience Required: 5-8 years of experience in IT Asset Management. Expertise in IT asset management governance and service management best practices. Proficiency in tools such as ServiceNow, Flexera, or SNOW. Strong stakeholder management skills, with a proven ability to engage, influence, and diplomatically drive the adoption of new processes across global teams. Excellent analytical skills with the ability to identify trends and patterns. ITIL V3/4 certification is essential; IATIAM or CHAMP certifications are desirable. Desirable Criteria: Ideal candidates will have experience deploying ITAM tools and discovery tools, such as ServiceNow or SMTP. Expertise in building and cleaning reports and databases, with a strong background in data collection and analysis. Proven experience in implementing ITAM strategies at the enterprise and country level, preferably with some retail sector exposure. Strong global stakeholder engagement skills from a matrix organisational background. This role offers the opportunity to impact global operations and drive efficiency improvements across the organisation. If you are detail-oriented, technically skilled, and ready for a challenge, this is an exciting opportunity to help shape the future of the organisation's asset management strategies
IT Manager (Hands on) You will be based in Farringdon and will work from home once a week. Job Purpose You will be responsible for the day-to-day management, support and overseeing of the IT Service Desk, Infrastructure and Operations to ensure business continuity of infrastructure, operations and acceptable IT services are provided and delivered effectively, and in a timely manner across the company. Key Responsibilities and Accountabilities Reporting all security threats, IT related risks or capacity issues to the business directly to the Head of IT. Provide, and present accurate information for reporting purposes to the Head of IT and Business Systems regarding various areas concerning Infrastructure and Operations, and IT Service Desk. Implement, managing and supervise the deployment, implementation, development, monitoring, maintenance, upgrading and support of organisational IT systems and infrastructure. This will include server room, critical power, UPS, security, systems, backups, disaster recovery, firewalls, networks, operating systems, servers, endpoints, connectivity, Wi-Fi, mobiles, video conference, tablets, software apps, telephones, and peripherals, etc. Liaise with third party Infrastructure providers to ensure all infrastructure services are functioning and managed effectively to ensure business continuity of the availability of infrastructure, network services and data to the company. Manage software licenses effectively with relevant business heads as to remain compliant while software is consumed across the organisation to ensure legal, compliant use of software within on-premises, mobile, and cloud environment. Manage projects to integrate technologies into new and existing systems. Ensure the IT Service Desk, Infrastructure and Operations has appropriate processes in place, so the quality of work delivered meets the organisations requirements, including compliance with companies' management procedures. Advise about organisation's IT equipment, connectivity needs and purchase products, parts, and services as necessary. Coordinate with the Head of IT and Business Systems and accounts team regarding IT cost for IT budget purposes. Identifying and pursuing service improvement initiatives; managing complaints, suggestions, and compliments of the IT Service Desk, Infrastructure and Operations across the company Competencies & Skills Windows Operating Systems Active Directory, NTFS Permissions and Group Policies Microsoft Windows Architecture (Cloud, Server and Client) and network and firewall technology. Office 365 and Azure Knowledge of technical management and support of computer hardware/software, VPN, networking concepts, EDR, anti-virus and Secure Web Gateway. Knowledge of key technology standards ITIL and service delivery. A great understanding of security and best practice in all aspects of information security. Leadership: Excellent leadership, prioritization and organisational skills, with a willingness to lead and create new ideas. Ability to remain calm under pressure. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to maintain confidentiality of sensitive information.
May 04, 2024
Full time
IT Manager (Hands on) You will be based in Farringdon and will work from home once a week. Job Purpose You will be responsible for the day-to-day management, support and overseeing of the IT Service Desk, Infrastructure and Operations to ensure business continuity of infrastructure, operations and acceptable IT services are provided and delivered effectively, and in a timely manner across the company. Key Responsibilities and Accountabilities Reporting all security threats, IT related risks or capacity issues to the business directly to the Head of IT. Provide, and present accurate information for reporting purposes to the Head of IT and Business Systems regarding various areas concerning Infrastructure and Operations, and IT Service Desk. Implement, managing and supervise the deployment, implementation, development, monitoring, maintenance, upgrading and support of organisational IT systems and infrastructure. This will include server room, critical power, UPS, security, systems, backups, disaster recovery, firewalls, networks, operating systems, servers, endpoints, connectivity, Wi-Fi, mobiles, video conference, tablets, software apps, telephones, and peripherals, etc. Liaise with third party Infrastructure providers to ensure all infrastructure services are functioning and managed effectively to ensure business continuity of the availability of infrastructure, network services and data to the company. Manage software licenses effectively with relevant business heads as to remain compliant while software is consumed across the organisation to ensure legal, compliant use of software within on-premises, mobile, and cloud environment. Manage projects to integrate technologies into new and existing systems. Ensure the IT Service Desk, Infrastructure and Operations has appropriate processes in place, so the quality of work delivered meets the organisations requirements, including compliance with companies' management procedures. Advise about organisation's IT equipment, connectivity needs and purchase products, parts, and services as necessary. Coordinate with the Head of IT and Business Systems and accounts team regarding IT cost for IT budget purposes. Identifying and pursuing service improvement initiatives; managing complaints, suggestions, and compliments of the IT Service Desk, Infrastructure and Operations across the company Competencies & Skills Windows Operating Systems Active Directory, NTFS Permissions and Group Policies Microsoft Windows Architecture (Cloud, Server and Client) and network and firewall technology. Office 365 and Azure Knowledge of technical management and support of computer hardware/software, VPN, networking concepts, EDR, anti-virus and Secure Web Gateway. Knowledge of key technology standards ITIL and service delivery. A great understanding of security and best practice in all aspects of information security. Leadership: Excellent leadership, prioritization and organisational skills, with a willingness to lead and create new ideas. Ability to remain calm under pressure. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to maintain confidentiality of sensitive information.
Overview: Are you a seasoned Support Manager looking for an exhilarating opportunity to lead and establish a support function within a cutting-edge software services company specializing in the motor racing industry? Our client is in search of a highly skilled and dedicated individual to ensure their clients receive unparalleled support and assistance throughout their engagement with their products and services. This role offers a unique chance to join a dynamic and fast-paced environment where your expertise will be instrumental in driving the success of the organization. Responsibilities: Provide timely and efficient responses to client queries and issues, ensuring top-notch customer satisfaction. Develop and implement structured processes for handling and resolving support requests, including clear escalation paths and response time targets. Cultivate a deep understanding of the software products to perform thorough investigation and diagnosis of client issues, offering effective technical solutions or escalating complex problems to the appropriate teams. Establish a knowledge-sharing framework to keep the team abreast of the latest product developments and technical advancements. Maintain a professional approach to ticket management, ensuring meticulous documentation, prioritization, and swift resolution of client issues. Create comprehensive documentation and run books for common problems, building a knowledge base of effective solutions and troubleshooting techniques for the support team and clients. Set up a structured documentation framework to ensure consistent and easily accessible documentation for the team. Demonstrate flexibility to synchronize time and be available online during motor racing events, providing real-time support and resolving any arising issues. Develop a structured schedule and coverage plan for event support, ensuring adequate team members are available with clearly defined responsibilities. Utilize QA skills during quieter periods to conduct manual testing of the software, ensuring optimal performance and identifying potential issues proactively. Oversee the growth and development of the support team as required, identifying skill gaps, providing ongoing training and mentorship, and participating in the hiring process to expand the team's capabilities. Requirements: Proven track record in a similar support role, preferably within the software services industry. Experience in establishing and implementing support structures and processes. Strong technical proficiency in software systems, troubleshooting methodologies, and diagnostic tools. Ability to grasp complex software architecture quickly and provide effective solutions. Exceptional customer service skills with a focus on responsiveness, empathy, and problem-solving. Ability to remain composed and professional under pressure. Excellent written and verbal communication skills for documenting support cases, creating run books, and conveying technical information effectively. Experience in developing standardized documentation templates and implementing documentation management systems is advantageous. Demonstrated ability to manage multiple tasks and priorities efficiently, meeting deadlines and ensuring high-quality support within specified SLAs. Experience in implementing time management tools and workflows to optimize support team productivity is desirable. Proven ability to collaborate effectively with cross-functional teams, including developers, testers, and project managers, to resolve client issues and provide feedback for product improvement. A passion for staying updated with the latest technologies, trends, and best practices in the software services and motor racing industries. Ability to create and deliver training programs to enhance the skills and knowledge of the support team. Experience in fostering a collaborative and structured work environment. Experience in developing customer-centric support processes and protocols. Experience in establishing knowledge-sharing frameworks and technical training programs. Familiarity with motor racing or related industries is a plus. Shift Work and Weekend Coverage: This role requires shift work, including weekends. This will involve developing a fair and efficient shift schedule to ensure adequate coverage and seamless customer support services. You will also establish a structured rotation plan and implement effective communication channels to maintain smooth operations during shift transitions. If you're ready to take on this thrilling role and make a significant impact in the world of motor racing software services, we want to hear from you!
May 04, 2024
Full time
Overview: Are you a seasoned Support Manager looking for an exhilarating opportunity to lead and establish a support function within a cutting-edge software services company specializing in the motor racing industry? Our client is in search of a highly skilled and dedicated individual to ensure their clients receive unparalleled support and assistance throughout their engagement with their products and services. This role offers a unique chance to join a dynamic and fast-paced environment where your expertise will be instrumental in driving the success of the organization. Responsibilities: Provide timely and efficient responses to client queries and issues, ensuring top-notch customer satisfaction. Develop and implement structured processes for handling and resolving support requests, including clear escalation paths and response time targets. Cultivate a deep understanding of the software products to perform thorough investigation and diagnosis of client issues, offering effective technical solutions or escalating complex problems to the appropriate teams. Establish a knowledge-sharing framework to keep the team abreast of the latest product developments and technical advancements. Maintain a professional approach to ticket management, ensuring meticulous documentation, prioritization, and swift resolution of client issues. Create comprehensive documentation and run books for common problems, building a knowledge base of effective solutions and troubleshooting techniques for the support team and clients. Set up a structured documentation framework to ensure consistent and easily accessible documentation for the team. Demonstrate flexibility to synchronize time and be available online during motor racing events, providing real-time support and resolving any arising issues. Develop a structured schedule and coverage plan for event support, ensuring adequate team members are available with clearly defined responsibilities. Utilize QA skills during quieter periods to conduct manual testing of the software, ensuring optimal performance and identifying potential issues proactively. Oversee the growth and development of the support team as required, identifying skill gaps, providing ongoing training and mentorship, and participating in the hiring process to expand the team's capabilities. Requirements: Proven track record in a similar support role, preferably within the software services industry. Experience in establishing and implementing support structures and processes. Strong technical proficiency in software systems, troubleshooting methodologies, and diagnostic tools. Ability to grasp complex software architecture quickly and provide effective solutions. Exceptional customer service skills with a focus on responsiveness, empathy, and problem-solving. Ability to remain composed and professional under pressure. Excellent written and verbal communication skills for documenting support cases, creating run books, and conveying technical information effectively. Experience in developing standardized documentation templates and implementing documentation management systems is advantageous. Demonstrated ability to manage multiple tasks and priorities efficiently, meeting deadlines and ensuring high-quality support within specified SLAs. Experience in implementing time management tools and workflows to optimize support team productivity is desirable. Proven ability to collaborate effectively with cross-functional teams, including developers, testers, and project managers, to resolve client issues and provide feedback for product improvement. A passion for staying updated with the latest technologies, trends, and best practices in the software services and motor racing industries. Ability to create and deliver training programs to enhance the skills and knowledge of the support team. Experience in fostering a collaborative and structured work environment. Experience in developing customer-centric support processes and protocols. Experience in establishing knowledge-sharing frameworks and technical training programs. Familiarity with motor racing or related industries is a plus. Shift Work and Weekend Coverage: This role requires shift work, including weekends. This will involve developing a fair and efficient shift schedule to ensure adequate coverage and seamless customer support services. You will also establish a structured rotation plan and implement effective communication channels to maintain smooth operations during shift transitions. If you're ready to take on this thrilling role and make a significant impact in the world of motor racing software services, we want to hear from you!
Overall Job Purpose To plan and deliver IT change projects to the agreed time, quality and cost standards. Ensure that projects follow the Stonegate project governance framework. Work with IT colleagues to ensure that projects align with the IT strategy and roadmap. Work to ensure that business colleagues are fully engaged and can contribute to successful project delivery. This role is home based with weekly travel to our Head Offices in Solihull, depending on the number of projects being worked on at any one time. This role also requires national travel on a regular basis. Responsibilities: Team Leadership Provide leadership and direction to cross-functional project teams. Design project team structures and plans (with internal and external resources) to maximise effectiveness. Strategy and Planning Ensure project plans are comprehensive, deliverable, and appropriately resourced. Support continuous improvement of IT Development team processes and procedures. Development and Deployment Ensure that all projects conform to design and architectural standards provided by the IT Operations and Infrastructure Team. Create a suitable testing framework to ensure that change is non-disruptive. Engage with IT Operations and Infrastructure to ensure safe delivery into a production service. Project Management of the IT strategy, Cloud, EUC, Security and Workspace roadmap. Stakeholder Management Work closely with project stakeholders to ensure that projects are delivered in line with agreed expectations. Communicate project progress to all stakeholders. Identify and mange any issues impacting project delivery. Financial Management Provide strict financial control of project costs/budgets. Provide clear and transparent reporting of all IT development/project expenditure. Governance Identify, track, and manage project risks. Seek appropriate agreement from IT colleagues for solution designs. Ensure projects follow the Stonegate project governance framework. Supplier Management Work with suppliers to agree workable technical solutions and realistic deliver plans. Maintain relationships with all key supplier contacts. Budget & Staff Management Accountabilities Task management of IT project team (Business Analyst, 3rd party test resource etc.) Accountable for fiscal control of project budgets (£50k - £750k) Person Specification: Skills, Knowledge & Qualifications: Essential: Proven project delivery experience including management of multiple infrastructure workstreams, with strong technical understanding in this area. Experience of managing suppliers to deliver in line with agreed plans. Experience of working in a B2C, customer focussed company. A good communicator able to create accurate and informative summaries of complex project updates/issues. Stakeholder engagement and management Experience of project initiation including requirements gathering, agreeing scope and defining proposed solutions Numerate and highly comfortable with standard project management tools and packages Desirable: Hospitality experience Agile and/or PRINCE qualified (or appropriate practical experience) What's in it for you? 25 days annual leave Annual Leave Purchase Scheme Pension Vitality Healthcare Opt in dental insurance programme Annual bonus scheme The Stonegate discount card offering discounts across our managed estate Online benefits portal offering discounts across the High Street and other retailers At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at . If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
May 04, 2024
Full time
Overall Job Purpose To plan and deliver IT change projects to the agreed time, quality and cost standards. Ensure that projects follow the Stonegate project governance framework. Work with IT colleagues to ensure that projects align with the IT strategy and roadmap. Work to ensure that business colleagues are fully engaged and can contribute to successful project delivery. This role is home based with weekly travel to our Head Offices in Solihull, depending on the number of projects being worked on at any one time. This role also requires national travel on a regular basis. Responsibilities: Team Leadership Provide leadership and direction to cross-functional project teams. Design project team structures and plans (with internal and external resources) to maximise effectiveness. Strategy and Planning Ensure project plans are comprehensive, deliverable, and appropriately resourced. Support continuous improvement of IT Development team processes and procedures. Development and Deployment Ensure that all projects conform to design and architectural standards provided by the IT Operations and Infrastructure Team. Create a suitable testing framework to ensure that change is non-disruptive. Engage with IT Operations and Infrastructure to ensure safe delivery into a production service. Project Management of the IT strategy, Cloud, EUC, Security and Workspace roadmap. Stakeholder Management Work closely with project stakeholders to ensure that projects are delivered in line with agreed expectations. Communicate project progress to all stakeholders. Identify and mange any issues impacting project delivery. Financial Management Provide strict financial control of project costs/budgets. Provide clear and transparent reporting of all IT development/project expenditure. Governance Identify, track, and manage project risks. Seek appropriate agreement from IT colleagues for solution designs. Ensure projects follow the Stonegate project governance framework. Supplier Management Work with suppliers to agree workable technical solutions and realistic deliver plans. Maintain relationships with all key supplier contacts. Budget & Staff Management Accountabilities Task management of IT project team (Business Analyst, 3rd party test resource etc.) Accountable for fiscal control of project budgets (£50k - £750k) Person Specification: Skills, Knowledge & Qualifications: Essential: Proven project delivery experience including management of multiple infrastructure workstreams, with strong technical understanding in this area. Experience of managing suppliers to deliver in line with agreed plans. Experience of working in a B2C, customer focussed company. A good communicator able to create accurate and informative summaries of complex project updates/issues. Stakeholder engagement and management Experience of project initiation including requirements gathering, agreeing scope and defining proposed solutions Numerate and highly comfortable with standard project management tools and packages Desirable: Hospitality experience Agile and/or PRINCE qualified (or appropriate practical experience) What's in it for you? 25 days annual leave Annual Leave Purchase Scheme Pension Vitality Healthcare Opt in dental insurance programme Annual bonus scheme The Stonegate discount card offering discounts across our managed estate Online benefits portal offering discounts across the High Street and other retailers At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at . If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
A quick look at the role As the Finance Systems Manager , you play a crucial role in enabling the adoption of our brand-new ERP (D365 F&O), and for supporting the maintenance and optimisation of finance systems within Biffa. Key responsibilities include managing day-to-day system operations and support, ensuring data integrity and compliance, driving process improvement and automation, providing user training and support, and contributing to strategic planning and roadmapping for finance systems. The role requires a combination of technical expertise, project management skills, and a deep understanding of finance processes and requirements. . Your core responsibilities Support the implementation of new systems within Finance or upgrades to existing systems (including our brand new ERP, D365 F&O). Manage the day-to-day operation and maintenance of finance systems in line with Finance Support Service Design Manage and support the finance super user network to understand improvement opportunities but also ensure any upgrades and new functionality is appropriately tested and deployed In collaboration with the Learning & Development team, develop and maintain user documentation, training materials, and FAQs to facilitate system adoption and proficiency In partnership with IT and alongside the Finance Leadership Team and CFO, support development of long-term strategic plans and roadmaps for the evolution of finance systems architecture and capabilities In partnership with the Central Data Governance function, establish and implement data management policies and procedures to ensure the accuracy, integrity, and security of financial data. . Our essential requirements Experience of implementing and managing Microsoft Dynamics 365 Finance & Operations in enterprise environments Experience of the Accounting, Finance, Purchase and Leases modules within D365 F&O Knowledge of Microsoft Power Platform (Power BI, Power Apps, Power Automate) for extending and integrating with D365 F&O Familiarity with related technologies such as SQL Server, Azure, and Microsoft Office 365. . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
May 04, 2024
Full time
A quick look at the role As the Finance Systems Manager , you play a crucial role in enabling the adoption of our brand-new ERP (D365 F&O), and for supporting the maintenance and optimisation of finance systems within Biffa. Key responsibilities include managing day-to-day system operations and support, ensuring data integrity and compliance, driving process improvement and automation, providing user training and support, and contributing to strategic planning and roadmapping for finance systems. The role requires a combination of technical expertise, project management skills, and a deep understanding of finance processes and requirements. . Your core responsibilities Support the implementation of new systems within Finance or upgrades to existing systems (including our brand new ERP, D365 F&O). Manage the day-to-day operation and maintenance of finance systems in line with Finance Support Service Design Manage and support the finance super user network to understand improvement opportunities but also ensure any upgrades and new functionality is appropriately tested and deployed In collaboration with the Learning & Development team, develop and maintain user documentation, training materials, and FAQs to facilitate system adoption and proficiency In partnership with IT and alongside the Finance Leadership Team and CFO, support development of long-term strategic plans and roadmaps for the evolution of finance systems architecture and capabilities In partnership with the Central Data Governance function, establish and implement data management policies and procedures to ensure the accuracy, integrity, and security of financial data. . Our essential requirements Experience of implementing and managing Microsoft Dynamics 365 Finance & Operations in enterprise environments Experience of the Accounting, Finance, Purchase and Leases modules within D365 F&O Knowledge of Microsoft Power Platform (Power BI, Power Apps, Power Automate) for extending and integrating with D365 F&O Familiarity with related technologies such as SQL Server, Azure, and Microsoft Office 365. . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Compensation and Bonus Package Salary £45-60k Outstanding Benefits About the Organization and Position Leading, independent lighting and rigging supplier predominantly focussed on live events within the entertainment industry is searching for an IT Manager for their expanding team. This organisation supplies industry-leading equipment to world-renowned music tours, festivals and live productions. This organisation has been built on the foundations of passion for the live events industry, and strives to make productions unique, impactful and technically complex; all whilst creating a pleasant and easy experience for tour managers, lighting designers and artists. Equipped with advanced technology, highly skilled technicians and facilities enabling our clients to see their artistic visions become a reality. What's Special About this Job Best in class company providing an outstanding service to major tours and events This is an exciting opportunity for a IT Support Manager to maintain and develop a sustainable IT department, introducing new management tools, policies and procedures, becoming a core component in the development of the company's IT and Networking infrastructure. The successful candidate will be expected to have at least 3 years' experience working in an IT support service environment with specific skills related to networking and server management, there will be an emphasis on ensuring quality delivery from 3rd party partners, while providing holistic support of the business IT systems and project delivery. The candidate will require extensive hands-on experience in supporting a varying suite of hardware and software, including, but not exhaustive, Office 365, Hybrid Active Directory, Exchange and SharePoint. This role requires an IT professional with an eye for detail and the ability to accurately document their work to display progress in a defined way within a cross-functional team. The role requires that the candidate be able to communicate effectively with colleagues who do not possess an IT background whilst having a demonstrable track record of working with stakeholders of all levels. Responsibilities Business wide IT support through all tiers of support. Physical Server Management, VM management and Server Replication. Day to day management of hardware and software including the rollout and replacement relating to end-users. User account and identity management. Participate in Cyber Security Management. Develop and maintain monitoring tools for infrastructure performance, including networking, servers and security and provide regular reporting on results. Audit, management and procurement of IT assets across the company, including software licensing hardware warranties, equipment allocation, web domains and hosting. Assist in maintaining and managing the IT disaster recovery planning, ensuring a strong and flexible security posture adhering to best practice. Provide tier 2 & 3 support to users deploying the 3rd party managed service provider in a limited capacity. Experience Experience of hybrid Active Directory configuration and management. Experience of Microsoft Intune deployment and administration. Experience of Sophos suite. Experience of developing and administering SharePoint sites. Experience of VEEAM backup and replication configuration/administration. Experience of configuring and administering VOIP phone systems. On-Premises server and switch configuration/management, VMWare. Solid working knowledge of GDPR and its application within the IT remit. Experience/knowledge of Firewalls and VPNs with a focus on Watchguard technology being desirable. Ability to work under pressure and to tight deadlines whilst demonstrating resilience, flexibility and ability to maintain a positive professional attitude. Evidence of working independently and successfully despite obstacles. The business is a 7-day operation. The availability to work paid or TOIL overtime on occasion is a requirement, this includes on-call availability as required to manage any interruption to business operations. (Not including annual leave period)
May 04, 2024
Full time
Compensation and Bonus Package Salary £45-60k Outstanding Benefits About the Organization and Position Leading, independent lighting and rigging supplier predominantly focussed on live events within the entertainment industry is searching for an IT Manager for their expanding team. This organisation supplies industry-leading equipment to world-renowned music tours, festivals and live productions. This organisation has been built on the foundations of passion for the live events industry, and strives to make productions unique, impactful and technically complex; all whilst creating a pleasant and easy experience for tour managers, lighting designers and artists. Equipped with advanced technology, highly skilled technicians and facilities enabling our clients to see their artistic visions become a reality. What's Special About this Job Best in class company providing an outstanding service to major tours and events This is an exciting opportunity for a IT Support Manager to maintain and develop a sustainable IT department, introducing new management tools, policies and procedures, becoming a core component in the development of the company's IT and Networking infrastructure. The successful candidate will be expected to have at least 3 years' experience working in an IT support service environment with specific skills related to networking and server management, there will be an emphasis on ensuring quality delivery from 3rd party partners, while providing holistic support of the business IT systems and project delivery. The candidate will require extensive hands-on experience in supporting a varying suite of hardware and software, including, but not exhaustive, Office 365, Hybrid Active Directory, Exchange and SharePoint. This role requires an IT professional with an eye for detail and the ability to accurately document their work to display progress in a defined way within a cross-functional team. The role requires that the candidate be able to communicate effectively with colleagues who do not possess an IT background whilst having a demonstrable track record of working with stakeholders of all levels. Responsibilities Business wide IT support through all tiers of support. Physical Server Management, VM management and Server Replication. Day to day management of hardware and software including the rollout and replacement relating to end-users. User account and identity management. Participate in Cyber Security Management. Develop and maintain monitoring tools for infrastructure performance, including networking, servers and security and provide regular reporting on results. Audit, management and procurement of IT assets across the company, including software licensing hardware warranties, equipment allocation, web domains and hosting. Assist in maintaining and managing the IT disaster recovery planning, ensuring a strong and flexible security posture adhering to best practice. Provide tier 2 & 3 support to users deploying the 3rd party managed service provider in a limited capacity. Experience Experience of hybrid Active Directory configuration and management. Experience of Microsoft Intune deployment and administration. Experience of Sophos suite. Experience of developing and administering SharePoint sites. Experience of VEEAM backup and replication configuration/administration. Experience of configuring and administering VOIP phone systems. On-Premises server and switch configuration/management, VMWare. Solid working knowledge of GDPR and its application within the IT remit. Experience/knowledge of Firewalls and VPNs with a focus on Watchguard technology being desirable. Ability to work under pressure and to tight deadlines whilst demonstrating resilience, flexibility and ability to maintain a positive professional attitude. Evidence of working independently and successfully despite obstacles. The business is a 7-day operation. The availability to work paid or TOIL overtime on occasion is a requirement, this includes on-call availability as required to manage any interruption to business operations. (Not including annual leave period)
A highly successful online gaming client is looking to hire an experienced Ad Optimisation Specialist tojoin their Marketing Data & Analytics team. Along with a salary of £35,000 + per annum, you will also receive a fantastic range of benefits including 24 days holiday (rising with service), hybrid working, a 10% discretionary performance-related bonus, private healthcare, life insurance cover, fun team socials and career growth opportunities. You will be responsible for managing and optimizing advertising operations across various digital platforms. Your expertise in marketing technology will be instrumental in driving efficient campaigns, maximizing revenue, and ensuring a seamless user experience. If you thrive in a fast-paced environment and possess a passion for digital advertising and technology, we want to hear from you. As Ad Optimisation Specialist, your responsibilities will include: Lead the in housing and onboarding of Google Marketing Platform Set up and maintain ad serving platforms (primarily Campaign Manager 360), ensuring accurate trafficking, targeting, and delivery of all advertisements across all global entities. Implementing tracking mechanisms such as pixels and tags to measure campaign effectiveness as well as targeting strategies, bid optimisations, and creative testing to improve campaign performance and achieve KPIs. Monitor campaign delivery, pacing, and performance metrics, making real-time adjustments as needed to maximize ROI. Collaborating with advertisers and internal teams to troubleshoot technical issues related to ad serving, tracking, and integration with third-party platforms. Collaborate with cross-functional teams including marketing, tech, and product development to ensure alignment on ad operations processes and best practices. Generate regular reports and dashboards to communicate key metrics, trends, and campaign performance to stakeholders. Identify opportunities for process improvement or increased automation and efficiency through advanced technical solutions Were looking for an Ad Optimisation Specialist with: Experience in digital advertising operations, ad tech, or marketing technology roles. Proficiency in CM360, with a strong understanding of campaign setup and account structure. Must understand tagging, tracking and attribution particularly GTM. Experience in the iGaming industry, including compliance knowhow is beneficial but not mandatory Experience working with Tableau or digital visualisation tools. Familiarity with Microsoft products to report results Excel, PowerPoint and Word. Excellent written and verbal communication skills. Experience working with multi-nationals with the ability to assimilate relevant cultural and regulatory differences. To apply for this role as Ad Optimisation Specialist, please click apply online and upload an updated copy of your CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to. JBRP1_UKTJ
May 04, 2024
Full time
A highly successful online gaming client is looking to hire an experienced Ad Optimisation Specialist tojoin their Marketing Data & Analytics team. Along with a salary of £35,000 + per annum, you will also receive a fantastic range of benefits including 24 days holiday (rising with service), hybrid working, a 10% discretionary performance-related bonus, private healthcare, life insurance cover, fun team socials and career growth opportunities. You will be responsible for managing and optimizing advertising operations across various digital platforms. Your expertise in marketing technology will be instrumental in driving efficient campaigns, maximizing revenue, and ensuring a seamless user experience. If you thrive in a fast-paced environment and possess a passion for digital advertising and technology, we want to hear from you. As Ad Optimisation Specialist, your responsibilities will include: Lead the in housing and onboarding of Google Marketing Platform Set up and maintain ad serving platforms (primarily Campaign Manager 360), ensuring accurate trafficking, targeting, and delivery of all advertisements across all global entities. Implementing tracking mechanisms such as pixels and tags to measure campaign effectiveness as well as targeting strategies, bid optimisations, and creative testing to improve campaign performance and achieve KPIs. Monitor campaign delivery, pacing, and performance metrics, making real-time adjustments as needed to maximize ROI. Collaborating with advertisers and internal teams to troubleshoot technical issues related to ad serving, tracking, and integration with third-party platforms. Collaborate with cross-functional teams including marketing, tech, and product development to ensure alignment on ad operations processes and best practices. Generate regular reports and dashboards to communicate key metrics, trends, and campaign performance to stakeholders. Identify opportunities for process improvement or increased automation and efficiency through advanced technical solutions Were looking for an Ad Optimisation Specialist with: Experience in digital advertising operations, ad tech, or marketing technology roles. Proficiency in CM360, with a strong understanding of campaign setup and account structure. Must understand tagging, tracking and attribution particularly GTM. Experience in the iGaming industry, including compliance knowhow is beneficial but not mandatory Experience working with Tableau or digital visualisation tools. Familiarity with Microsoft products to report results Excel, PowerPoint and Word. Excellent written and verbal communication skills. Experience working with multi-nationals with the ability to assimilate relevant cultural and regulatory differences. To apply for this role as Ad Optimisation Specialist, please click apply online and upload an updated copy of your CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to. JBRP1_UKTJ
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, Strong IT Security Management experience Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). Proficiency in technical security aspects including firewalls, network security groups, and access controls. Demonstrated leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. Track record of leading response efforts during live cyber incidents and executing remediation strategies. Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. Broad experience spanning the entire spectrum of IT security, encompassing software, servers, infrastructure, and networks. Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
May 04, 2024
Full time
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, Strong IT Security Management experience Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). Proficiency in technical security aspects including firewalls, network security groups, and access controls. Demonstrated leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. Track record of leading response efforts during live cyber incidents and executing remediation strategies. Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. Broad experience spanning the entire spectrum of IT security, encompassing software, servers, infrastructure, and networks. Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Site Reliability Engineer (SRE), CDO Technology (fixed term for 12 months) page is loaded Site Reliability Engineer (SRE), CDO Technology (fixed term for 12 months) Apply locations London, Warwick Court time type Full time posted on Posted 2 Days Ago job requisition id 65225 There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premierassetmanagerfocused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us. Summary: We are seeking a highly motivated and experienced Site Reliability Engineer (SRE) to join our CDO Technology Group. As an SRE, you will play a crucial role in ensuring the availability, latency, performance, efficiency, and stability of our critical infrastructure, which supports a range of data platforms, applications , and services. You will collaborate closely with development teams to implement and maintain reliable and scalable systems while adhering to industry best practices and security standards. Responsibilities: Availability: Proactively monitor and proactively identify potential issues that could impact the availability of our systems. Implement and maintain automated alerting mechanisms to notify the appropriate parties of potential outages or performance degradation. Collaborate with development teams to design and implement solutions that enhance system resilience and reduce downtime. Latency: Analyze performance metrics to identify and resolve latency bottlenecks in our infrastructure. Implement performance optimization techniques and tools to improve the overall responsiveness of our systems. Work with development teams to ensure that new features and code changes do not introduce performance regressions. Performance: Develop and maintain metrics dashboards to track key performance indicators (KPIs) for our critical systems. Identify performance trends and anomalies that may indicate potential issues or areas for improvement. Recommend and implement performance optimization strategies to enhance the overall efficiency of our systems. Efficiency: Optimize resource utilization and minimize unnecessary expenditure on IT infrastructure. Identify and implement cost-effective solutions to improve the efficiency of our IT operations. Collaborate with development teams to optimize resource allocation for new applications and services. Release Management: Participate in the release planning process to ensure that software releases are conducted smoothly and without disruptions. Develop and implement automated deployment and rollback procedures to mitigate risks associated with software updates. Monitor the performance of new releases and address any issues that arise promptly. Monitoring: Design, implement, and maintain a comprehensive monitoring infrastructure to track the health and performance of our systems. Analyze monitoring data to identify potential issues and proactively troubleshoot problems before they impact users. Develop and implement alerts and notifications for critical events to ensure timely intervention. Emergency Response: Respond promptly to incidents and work collaboratively to resolve them in a timely manner . Analyze root causes of incidents to identify and implement preventive measures to minimize their recurrence. Document incident responses and lessons learned to enhance our incident handling processes. Participate in capacity planning exercises to anticipate future workloads and make proactive recommendations to expand or optimize infrastructure resources. Stay abreast of emerging technologies, trends, and industry best practices in the field of site reliability engineering and contribute to the continuous improvement of our practices and tools. Qualifications: Bachelor's degree in Computer Science , Information Technology, or a related field. 5+ years of experience as a Site Reliability Engineer or equivalent in a similar role. Proven experience in monitoring, analyzing, and optimizing the performance of large-scale distributed systems. Expertise in Linux systems administration, including managing servers, operating systems, and network configurations. Strong scripting and automation skills, preferably with experience in Bash, Python, or similar languages. Familiarity with AWS . Experience with DevOps tools and practices, such as GitLab CI/CD, and Docker. Excellent troubleshooting and problem-solving skills with a knack for identifying and resolving complex technical issues. Ability to work independently and as part of a collaborative team, effectively communicating technical concepts to both technical and non-technical stakeholders. A passion for maintaining high availability, performance, and reliability of critical systems in a fast-paced financial environment. Other information Opportunity to work with cutting-edge technologies and contribute to the development of innovative solutions. Collaborative and supportive work environment with a focus on continuous learning and professional development. Hybrid working environment with up to 3 days a week from home. Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law. Similar Jobs (4) Senior Data Engineer / Back-End Engineer (KM3/4) - Fixed Term for 12 months locations London, Warwick Court time type Full time posted on Posted 2 Days Ago Senior Software Engineer, FTA UK locations London, Warwick Court time type Full time posted on Posted 30+ Days Ago Senior Software Engineer locations London, Warwick Court time type Full time posted on Posted 30+ Days Ago T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on-now, and over the long term.
May 04, 2024
Full time
Site Reliability Engineer (SRE), CDO Technology (fixed term for 12 months) page is loaded Site Reliability Engineer (SRE), CDO Technology (fixed term for 12 months) Apply locations London, Warwick Court time type Full time posted on Posted 2 Days Ago job requisition id 65225 There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premierassetmanagerfocused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us. Summary: We are seeking a highly motivated and experienced Site Reliability Engineer (SRE) to join our CDO Technology Group. As an SRE, you will play a crucial role in ensuring the availability, latency, performance, efficiency, and stability of our critical infrastructure, which supports a range of data platforms, applications , and services. You will collaborate closely with development teams to implement and maintain reliable and scalable systems while adhering to industry best practices and security standards. Responsibilities: Availability: Proactively monitor and proactively identify potential issues that could impact the availability of our systems. Implement and maintain automated alerting mechanisms to notify the appropriate parties of potential outages or performance degradation. Collaborate with development teams to design and implement solutions that enhance system resilience and reduce downtime. Latency: Analyze performance metrics to identify and resolve latency bottlenecks in our infrastructure. Implement performance optimization techniques and tools to improve the overall responsiveness of our systems. Work with development teams to ensure that new features and code changes do not introduce performance regressions. Performance: Develop and maintain metrics dashboards to track key performance indicators (KPIs) for our critical systems. Identify performance trends and anomalies that may indicate potential issues or areas for improvement. Recommend and implement performance optimization strategies to enhance the overall efficiency of our systems. Efficiency: Optimize resource utilization and minimize unnecessary expenditure on IT infrastructure. Identify and implement cost-effective solutions to improve the efficiency of our IT operations. Collaborate with development teams to optimize resource allocation for new applications and services. Release Management: Participate in the release planning process to ensure that software releases are conducted smoothly and without disruptions. Develop and implement automated deployment and rollback procedures to mitigate risks associated with software updates. Monitor the performance of new releases and address any issues that arise promptly. Monitoring: Design, implement, and maintain a comprehensive monitoring infrastructure to track the health and performance of our systems. Analyze monitoring data to identify potential issues and proactively troubleshoot problems before they impact users. Develop and implement alerts and notifications for critical events to ensure timely intervention. Emergency Response: Respond promptly to incidents and work collaboratively to resolve them in a timely manner . Analyze root causes of incidents to identify and implement preventive measures to minimize their recurrence. Document incident responses and lessons learned to enhance our incident handling processes. Participate in capacity planning exercises to anticipate future workloads and make proactive recommendations to expand or optimize infrastructure resources. Stay abreast of emerging technologies, trends, and industry best practices in the field of site reliability engineering and contribute to the continuous improvement of our practices and tools. Qualifications: Bachelor's degree in Computer Science , Information Technology, or a related field. 5+ years of experience as a Site Reliability Engineer or equivalent in a similar role. Proven experience in monitoring, analyzing, and optimizing the performance of large-scale distributed systems. Expertise in Linux systems administration, including managing servers, operating systems, and network configurations. Strong scripting and automation skills, preferably with experience in Bash, Python, or similar languages. Familiarity with AWS . Experience with DevOps tools and practices, such as GitLab CI/CD, and Docker. Excellent troubleshooting and problem-solving skills with a knack for identifying and resolving complex technical issues. Ability to work independently and as part of a collaborative team, effectively communicating technical concepts to both technical and non-technical stakeholders. A passion for maintaining high availability, performance, and reliability of critical systems in a fast-paced financial environment. Other information Opportunity to work with cutting-edge technologies and contribute to the development of innovative solutions. Collaborative and supportive work environment with a focus on continuous learning and professional development. Hybrid working environment with up to 3 days a week from home. Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law. Similar Jobs (4) Senior Data Engineer / Back-End Engineer (KM3/4) - Fixed Term for 12 months locations London, Warwick Court time type Full time posted on Posted 2 Days Ago Senior Software Engineer, FTA UK locations London, Warwick Court time type Full time posted on Posted 30+ Days Ago Senior Software Engineer locations London, Warwick Court time type Full time posted on Posted 30+ Days Ago T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on-now, and over the long term.
Who we are: Access Partnership makes innovative technology work for the world. We're tech optimists who believe that innovative technology has been the driver of transformative change in the world. As the pace of innovation accelerates, and paradigm shifts across areas including AI, healthcare, space, and climate occur, we believe the potential for economic growth and human progress will increase. Delivering across 200 markets worldwide, we help businesses navigate complex regulatory challenges, optimise their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment. Our specialist knowledge runs deep across all areas of digital technology, and we advise and drive every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success. We join the dots to reduce risks and optimise outcomes, fuelling progress competitively, responsibly, and sustainably. Through the powerful partnership of transformative technology and purposeful policy,we're creating a world where people everywhere can benefit from innovation. About the department - Commercial Operations The AP team is looking for an exceptional product leader to work in a creative, fun, and fast-paced environment. This is newly created role, responsible for defining and driving our product strategy, including a global Knowledge Management and content distribution platform and our Enterprise Resource Platform (Oracle NetSuite). What you'll do: As a Senior Product Manager you will be responsible for the vision, strategy, requirements, and implementation of a bespoke Knowledge Management platform that will form the core of AP's internal operations - and eventually be offered to clients as well. The platform roadmap will also include a Generative AI component, yet to be built. You will also be the Product Manager for our ERP system. The position requires a highly entrepreneurial individual that can set the vision for the team, believes that product and user experience go hand-in-hand, and is not afraid of rolling up their sleeves. The ideal candidate has an extensive background in building 1.0 products and beyond - working with internal and external implementation partners - managing often conflicting priorities and requirements. As a leader, you will inspire through your words, actions, and frequent, small victories. As a manager, you will focus on clear, prioritized goals. As an individual contributor, you will define and communicate AP's knowledge management platform strategy, roadmap, plans, and priorities across organizations. What you can expect to be doing Crystallize opportunities and trends into clearly defined business plans & proposals. Build a world-class product while influencing across functional and organizational boundaries. Select and manage implementation partner(s) for building out the KMS platform. Setup process for managing the development cycle (tools, tracking, KPIs, etc.) Review and/or write the actual epics and user stories for the KMS and ERP platforms Collaborate closely with Marketing and Sales regarding product definition, project schedule, feature scope, definition, and project-related execution. Champion efforts to create a world class user experience. This will require an evangelist who believes the customer experience is integral to the company's success and who inspires the company to create superior products that integrates across different systems Prepare and deliver presentations, demonstrations, and product concepts. Typical audiences include executive management, customers, partners, and press. Research and evaluate competitive products & solutions Lead build, partner and buy scenario planning and execution Be the voice for and represent AP's product organization inside and outside AP What you'll need: 5+ years experience in Product-oriented roles You believe that candour is the foundation of a manager-employee relationship; you believe in maximizing employee productivity and employee job satisfaction; and you believe in individual responsibility and results over consensus Experience in leading product discussions and decisions within matrixed organizations comprised of strong individual contributors and managers You believe that data is the foundation for decision making and you are willing both to challenge and be challenged You have excellent communication and presentation skills You have numerous examples having built products from conception to market - addressing the needs of a diverse customer base, as well as building consensus among the company's executive and product leadership groups Nice to have: You have built and launched successful products and have also learned how to take something from 1.0 to 2.0 without getting lost in the process Experience working with a globally distributed development organization is strongly preferred An undergraduate degree in a technical field, plus a similar postgraduate degree is strongly preferred What we offer you: We work in a flexible hybrid model, typically aligning each employee to one of our global offices, with each person spending 2 days per week in the office, and 3 days remote. This role will be based from our London office. Our diverse, international client base of technology giants, start-ups and governments will provide the opportunity to work on multiple projects on behalf of industry leading companies. We boast a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.
May 04, 2024
Full time
Who we are: Access Partnership makes innovative technology work for the world. We're tech optimists who believe that innovative technology has been the driver of transformative change in the world. As the pace of innovation accelerates, and paradigm shifts across areas including AI, healthcare, space, and climate occur, we believe the potential for economic growth and human progress will increase. Delivering across 200 markets worldwide, we help businesses navigate complex regulatory challenges, optimise their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment. Our specialist knowledge runs deep across all areas of digital technology, and we advise and drive every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success. We join the dots to reduce risks and optimise outcomes, fuelling progress competitively, responsibly, and sustainably. Through the powerful partnership of transformative technology and purposeful policy,we're creating a world where people everywhere can benefit from innovation. About the department - Commercial Operations The AP team is looking for an exceptional product leader to work in a creative, fun, and fast-paced environment. This is newly created role, responsible for defining and driving our product strategy, including a global Knowledge Management and content distribution platform and our Enterprise Resource Platform (Oracle NetSuite). What you'll do: As a Senior Product Manager you will be responsible for the vision, strategy, requirements, and implementation of a bespoke Knowledge Management platform that will form the core of AP's internal operations - and eventually be offered to clients as well. The platform roadmap will also include a Generative AI component, yet to be built. You will also be the Product Manager for our ERP system. The position requires a highly entrepreneurial individual that can set the vision for the team, believes that product and user experience go hand-in-hand, and is not afraid of rolling up their sleeves. The ideal candidate has an extensive background in building 1.0 products and beyond - working with internal and external implementation partners - managing often conflicting priorities and requirements. As a leader, you will inspire through your words, actions, and frequent, small victories. As a manager, you will focus on clear, prioritized goals. As an individual contributor, you will define and communicate AP's knowledge management platform strategy, roadmap, plans, and priorities across organizations. What you can expect to be doing Crystallize opportunities and trends into clearly defined business plans & proposals. Build a world-class product while influencing across functional and organizational boundaries. Select and manage implementation partner(s) for building out the KMS platform. Setup process for managing the development cycle (tools, tracking, KPIs, etc.) Review and/or write the actual epics and user stories for the KMS and ERP platforms Collaborate closely with Marketing and Sales regarding product definition, project schedule, feature scope, definition, and project-related execution. Champion efforts to create a world class user experience. This will require an evangelist who believes the customer experience is integral to the company's success and who inspires the company to create superior products that integrates across different systems Prepare and deliver presentations, demonstrations, and product concepts. Typical audiences include executive management, customers, partners, and press. Research and evaluate competitive products & solutions Lead build, partner and buy scenario planning and execution Be the voice for and represent AP's product organization inside and outside AP What you'll need: 5+ years experience in Product-oriented roles You believe that candour is the foundation of a manager-employee relationship; you believe in maximizing employee productivity and employee job satisfaction; and you believe in individual responsibility and results over consensus Experience in leading product discussions and decisions within matrixed organizations comprised of strong individual contributors and managers You believe that data is the foundation for decision making and you are willing both to challenge and be challenged You have excellent communication and presentation skills You have numerous examples having built products from conception to market - addressing the needs of a diverse customer base, as well as building consensus among the company's executive and product leadership groups Nice to have: You have built and launched successful products and have also learned how to take something from 1.0 to 2.0 without getting lost in the process Experience working with a globally distributed development organization is strongly preferred An undergraduate degree in a technical field, plus a similar postgraduate degree is strongly preferred What we offer you: We work in a flexible hybrid model, typically aligning each employee to one of our global offices, with each person spending 2 days per week in the office, and 3 days remote. This role will be based from our London office. Our diverse, international client base of technology giants, start-ups and governments will provide the opportunity to work on multiple projects on behalf of industry leading companies. We boast a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.