Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
General Manager General Manager E-Commerce General Manager jobs role B2B & B2C Leicestershire based wholesale / distribution business Senior E-commerce jobs / General Manager jobs in e-commerce 60 headcount ; £15m t/o. Highly profitable & professional business will be £20m t/o soon Salary TBC : £65,000 - £80,000 depending on overlap. Rule out if seeking over £95,000 This job would suit someone who has e-commerce experience. Ideally broad general management experience across purchasing, supply chain, e-commerce, sales and warehouse operations. Focus is purchasing, commercial, e-commerce. You may have been an e-commerce manager, Operations Manager, General Manager or maybe a e-commerce manager who wants to step up into a General Manager jobs role / Operations Director jobs role. You will be Leicestershire based (commutable to Leicester / Hinckley region) and ideally have that experience of wholesale, food distribution (or worked for an SME focused on distribution / e-commerce / high volume number of SKUs / products & customers) This Operations Director job / general Manager job would particularly suit an Operations Manager or General Manager from food wholesale who wants to move away from doing weekends (this business operates Monday to Friday) Are you seeking General Manager jobs, Operations Manager jobs or Operations Director jobs in the Wigston, Hinckley, Leicester, Coventry, Rugby, Nuneaton, Market Harborough, Leicestershire regions? An overview of the size and operations of the business 55+ headcount currently but fast growth £15m t/o business. Experiencing 150% growth year on year High volume number of products - wholesale Family owned. Significant investment in both the facility and then new improvement project (automation) Highly profitable. Your role will be both strategic and operational Your Background / What we need for this General Manager jobs role Within 25 miles approx. of Leicester (Wigston, Hinckley, Leicester, Coventry, Rugby, Nuneaton, Market Harborough) A rounded Operations manager / General Manager who is passionate about working in and improving SMEs ; this may be your first Director level position Alternatively you could be someone looking to step up into an Operations Director / GM role (maybe an ambitious Purchasing Manager, Logistics Manager, Warehouse Manager, or Operations Manager who wants to run a business We are flexible on sector background. Ideally wholesale / distribution but any sector where there is overlap (so distribution / high volume of products customers and an SME ethos) This General Manager jobs role is based near Leicester, commutable from Wigston, Hinckley, Leicester, Coventry, Rugby, Nuneaton, Market Harborough, Leicestershire regions To apply please email your CV to Edward Smith. Reference: ESGMW Please note that if you are not contacted within the next ten days then your application, on this occasion, has not been successful. We thank you for taking the time to apply.
May 05, 2024
Full time
General Manager General Manager E-Commerce General Manager jobs role B2B & B2C Leicestershire based wholesale / distribution business Senior E-commerce jobs / General Manager jobs in e-commerce 60 headcount ; £15m t/o. Highly profitable & professional business will be £20m t/o soon Salary TBC : £65,000 - £80,000 depending on overlap. Rule out if seeking over £95,000 This job would suit someone who has e-commerce experience. Ideally broad general management experience across purchasing, supply chain, e-commerce, sales and warehouse operations. Focus is purchasing, commercial, e-commerce. You may have been an e-commerce manager, Operations Manager, General Manager or maybe a e-commerce manager who wants to step up into a General Manager jobs role / Operations Director jobs role. You will be Leicestershire based (commutable to Leicester / Hinckley region) and ideally have that experience of wholesale, food distribution (or worked for an SME focused on distribution / e-commerce / high volume number of SKUs / products & customers) This Operations Director job / general Manager job would particularly suit an Operations Manager or General Manager from food wholesale who wants to move away from doing weekends (this business operates Monday to Friday) Are you seeking General Manager jobs, Operations Manager jobs or Operations Director jobs in the Wigston, Hinckley, Leicester, Coventry, Rugby, Nuneaton, Market Harborough, Leicestershire regions? An overview of the size and operations of the business 55+ headcount currently but fast growth £15m t/o business. Experiencing 150% growth year on year High volume number of products - wholesale Family owned. Significant investment in both the facility and then new improvement project (automation) Highly profitable. Your role will be both strategic and operational Your Background / What we need for this General Manager jobs role Within 25 miles approx. of Leicester (Wigston, Hinckley, Leicester, Coventry, Rugby, Nuneaton, Market Harborough) A rounded Operations manager / General Manager who is passionate about working in and improving SMEs ; this may be your first Director level position Alternatively you could be someone looking to step up into an Operations Director / GM role (maybe an ambitious Purchasing Manager, Logistics Manager, Warehouse Manager, or Operations Manager who wants to run a business We are flexible on sector background. Ideally wholesale / distribution but any sector where there is overlap (so distribution / high volume of products customers and an SME ethos) This General Manager jobs role is based near Leicester, commutable from Wigston, Hinckley, Leicester, Coventry, Rugby, Nuneaton, Market Harborough, Leicestershire regions To apply please email your CV to Edward Smith. Reference: ESGMW Please note that if you are not contacted within the next ten days then your application, on this occasion, has not been successful. We thank you for taking the time to apply.
Sr. Operations Specialist Digital - United Kingdom London, UK Req 11 April 2024 We are Subway! A dedicated team of professionals supporting thousands of franchisees around the globe. Sr. Operations Specialist Digital - United Kingdom Region : United Kingdom Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier. Our purpose is about more than the food we serve in our restaurants. It's centered onfueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey. About the Role: We have an exciting opportunity to support our UK team as a(n) Sr. Operations Specialist Digital based in United Kingdom. The Sr. Operations Specialist Digital supports the team with support on operational leadership across the UK, as well as being the subject matter expert for the codification of various elements of the digital operating model across EMEA. The role covers in-restaurant technology, operations of digital channels and new in-restaurant propositions such as the launch of self-order Kiosks. This role sits within the broader EMEA Operations strategy team, and reports into the Digital Operations Manager for EMEA. And is accountable for driving the execution and implementation of the business' digital strategies across the UK and Ireland. These strategic initiatives ladder up against our broader business "blue chips", which means this role is pivotal in the brands success. This person should be a well-rounded operator with a lean toward digital and off-premises, able to codify and communicate best practice, influence field teams and franchisees, and hold those to account when falling short. The role will also involve taking ownership over specific operational projects and working cross-functionally to deliver. This role will be a combination of both office (London), field (UK and Ireland) and home working which will vary depending on the business requirements week to week. If you feel that this is the role for you, and you are successful with your application, be ready to be Bold , Empowered , Accountable , and ready to have Fun in a fast paced and agile working environment. Responsibilities include but are not limited to: Lead the off-premises channel for TUKI which accounts for a quarter of all sales. Working with our field operational teams to maximize off-premises guest experience, improve operational metrics and grow sales to achieve the annual operating plan. Manage the operational relationship with our third-party delivery partners and be the go-to SME on all operational implementation set-up & queries. Develop and codify best practice, processes, and continuous improvement programs to ensure brand standards are executed with consistency. Work with SME's, Franchisees and BD offices to gather requirements and feedback. Identify criteria for success and monitor and measure results. Conduct relevant industry research and provide communications to the field to gather input and/or to implement new or updated policies, procedures, or programs. Collaborating with the new product development team to manage Subway POS with all new products, promotions and digital configuration required. Be the SME on POS upgrades, functionality, and pricing for TUKI. Co-ordinate all POS set up activity to ensure seamless campaign go-live windows. Interdepartmental involvement: strong awareness of each department initiatives. Responsible for determining if Operations is Responsible, Accountable, Consulting, or Informed (RACI). Attend meetings, taskforces, and committees - communicate to the rest of department. Work with L&D team to ensure the number of Certified Stores & Trainers are maintained across the BU. Miscellaneous responsibilities maintained through department: research and maintain Operations based Company programs available to franchisees and field teams. Work with IPC, vendors and BD & SMO offices as needed. Proactive engagement with Field Teams, Store Teams & Franchisees along with in-restaurant visits to deliver against the annual operating plan initiatives. Improving speed, accuracy, quality of restaurant execution Growing our 3PD channel sales Implementation of self-order Kiosks into 400+ restaurants Launch and improvement of our loyalty & mobile order app Be the conscience of the operator in the center, with a focus on maximizing growth & franchisee profitability Qualifications (some examples listed below): Bachelor's degree (Preferred) in Business/Technical Area Minimum of 2-6 years' experience in QSR Industry (preferred) Technical Proficiencies: Software (Microsoft Office Suite programs:Word, Excel, PowerPoint, Outlook) - Ideal candidate needs to have technical proficiencies Able to multi-task, prioritize workload and comfortable working within a fast-paced environment. Interpersonal, relationship-building and networking skills with a self-motivated attitude to work. Language requirements: Fluent in English - any additional language a plus. What do we Offer? Competitive Bonus Tuition Reimbursement Company Holidays Employee Resource Groups Volunteering time And Many More The Company is only considering applicants who are currently authorized to work in the country the position is based.
May 05, 2024
Full time
Sr. Operations Specialist Digital - United Kingdom London, UK Req 11 April 2024 We are Subway! A dedicated team of professionals supporting thousands of franchisees around the globe. Sr. Operations Specialist Digital - United Kingdom Region : United Kingdom Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier. Our purpose is about more than the food we serve in our restaurants. It's centered onfueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey. About the Role: We have an exciting opportunity to support our UK team as a(n) Sr. Operations Specialist Digital based in United Kingdom. The Sr. Operations Specialist Digital supports the team with support on operational leadership across the UK, as well as being the subject matter expert for the codification of various elements of the digital operating model across EMEA. The role covers in-restaurant technology, operations of digital channels and new in-restaurant propositions such as the launch of self-order Kiosks. This role sits within the broader EMEA Operations strategy team, and reports into the Digital Operations Manager for EMEA. And is accountable for driving the execution and implementation of the business' digital strategies across the UK and Ireland. These strategic initiatives ladder up against our broader business "blue chips", which means this role is pivotal in the brands success. This person should be a well-rounded operator with a lean toward digital and off-premises, able to codify and communicate best practice, influence field teams and franchisees, and hold those to account when falling short. The role will also involve taking ownership over specific operational projects and working cross-functionally to deliver. This role will be a combination of both office (London), field (UK and Ireland) and home working which will vary depending on the business requirements week to week. If you feel that this is the role for you, and you are successful with your application, be ready to be Bold , Empowered , Accountable , and ready to have Fun in a fast paced and agile working environment. Responsibilities include but are not limited to: Lead the off-premises channel for TUKI which accounts for a quarter of all sales. Working with our field operational teams to maximize off-premises guest experience, improve operational metrics and grow sales to achieve the annual operating plan. Manage the operational relationship with our third-party delivery partners and be the go-to SME on all operational implementation set-up & queries. Develop and codify best practice, processes, and continuous improvement programs to ensure brand standards are executed with consistency. Work with SME's, Franchisees and BD offices to gather requirements and feedback. Identify criteria for success and monitor and measure results. Conduct relevant industry research and provide communications to the field to gather input and/or to implement new or updated policies, procedures, or programs. Collaborating with the new product development team to manage Subway POS with all new products, promotions and digital configuration required. Be the SME on POS upgrades, functionality, and pricing for TUKI. Co-ordinate all POS set up activity to ensure seamless campaign go-live windows. Interdepartmental involvement: strong awareness of each department initiatives. Responsible for determining if Operations is Responsible, Accountable, Consulting, or Informed (RACI). Attend meetings, taskforces, and committees - communicate to the rest of department. Work with L&D team to ensure the number of Certified Stores & Trainers are maintained across the BU. Miscellaneous responsibilities maintained through department: research and maintain Operations based Company programs available to franchisees and field teams. Work with IPC, vendors and BD & SMO offices as needed. Proactive engagement with Field Teams, Store Teams & Franchisees along with in-restaurant visits to deliver against the annual operating plan initiatives. Improving speed, accuracy, quality of restaurant execution Growing our 3PD channel sales Implementation of self-order Kiosks into 400+ restaurants Launch and improvement of our loyalty & mobile order app Be the conscience of the operator in the center, with a focus on maximizing growth & franchisee profitability Qualifications (some examples listed below): Bachelor's degree (Preferred) in Business/Technical Area Minimum of 2-6 years' experience in QSR Industry (preferred) Technical Proficiencies: Software (Microsoft Office Suite programs:Word, Excel, PowerPoint, Outlook) - Ideal candidate needs to have technical proficiencies Able to multi-task, prioritize workload and comfortable working within a fast-paced environment. Interpersonal, relationship-building and networking skills with a self-motivated attitude to work. Language requirements: Fluent in English - any additional language a plus. What do we Offer? Competitive Bonus Tuition Reimbursement Company Holidays Employee Resource Groups Volunteering time And Many More The Company is only considering applicants who are currently authorized to work in the country the position is based.
Senior Software Dev Engineer, CP2 - Ad Sales Ads Reporting Amazon Advertising is one of Amazon's fastest growing businesses, responsible for defining and delivering advertising solutions that drive product discovery and sales. Our advertising solutions are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class advertising solutions. Actions, Insights, and Recommendation Solutions (AIRS) is at the forefront of our amazing growth machine enabling our teams to deliver at scale. Our goal is to scale the impact of account management efforts multifold by investing in strategic applications that improve productivity of internal account management teams. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Key job responsibilities As a Senior Software Engineer, you will: Innovate and solve software engineering and infrastructure engineering challenges at a massive scale. Build the design and implementation of several internal services as well as integration strategies for external services. Partner closely with our security and privacy teams to produce innovative and secure solutions. Have excellent time management skills along with the ability to deliver results in the face of uncertainty. Exert technical influence over your team members, increasing their productivity and effectiveness by sharing your deep knowledge and experience. The ideal candidate will be a visionary leader, builder, and operator. Assist in the career development of others by actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members. Balance technical leadership and savvy with strong business judgment to make the right decisions about technology choices. About the team The "CP2 - Ad Sales Ads Reporting" (ASAR) team transforms the internal Ad Sales Ads reporting from manual, reactive workflows to automated, proactive workflows that accelerate account team ability to drive advertiser action in a consistent, scaled, and measurable way. Our mission is to build actionable reports, generate reporting insights and manage internal reporting flows for the "Ad Sales" team. We are open to hiring candidates to work out of one of the following locations: Edinburgh, MLN, GBR London, GBR - Experience as a mentor, tech lead or leading an engineering team - Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design - Experience in professional, non-internship software development - Experience leading the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems - Experience in development in the last 3 years - Bachelor's degree in computer science or equivalent - Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 05, 2024
Full time
Senior Software Dev Engineer, CP2 - Ad Sales Ads Reporting Amazon Advertising is one of Amazon's fastest growing businesses, responsible for defining and delivering advertising solutions that drive product discovery and sales. Our advertising solutions are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class advertising solutions. Actions, Insights, and Recommendation Solutions (AIRS) is at the forefront of our amazing growth machine enabling our teams to deliver at scale. Our goal is to scale the impact of account management efforts multifold by investing in strategic applications that improve productivity of internal account management teams. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Key job responsibilities As a Senior Software Engineer, you will: Innovate and solve software engineering and infrastructure engineering challenges at a massive scale. Build the design and implementation of several internal services as well as integration strategies for external services. Partner closely with our security and privacy teams to produce innovative and secure solutions. Have excellent time management skills along with the ability to deliver results in the face of uncertainty. Exert technical influence over your team members, increasing their productivity and effectiveness by sharing your deep knowledge and experience. The ideal candidate will be a visionary leader, builder, and operator. Assist in the career development of others by actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members. Balance technical leadership and savvy with strong business judgment to make the right decisions about technology choices. About the team The "CP2 - Ad Sales Ads Reporting" (ASAR) team transforms the internal Ad Sales Ads reporting from manual, reactive workflows to automated, proactive workflows that accelerate account team ability to drive advertiser action in a consistent, scaled, and measurable way. Our mission is to build actionable reports, generate reporting insights and manage internal reporting flows for the "Ad Sales" team. We are open to hiring candidates to work out of one of the following locations: Edinburgh, MLN, GBR London, GBR - Experience as a mentor, tech lead or leading an engineering team - Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design - Experience in professional, non-internship software development - Experience leading the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems - Experience in development in the last 3 years - Bachelor's degree in computer science or equivalent - Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Do you have experience in a complex and highly regulated engineering environment such as aerospace, electronics, medical devices, nuclear, rail or defence? Do you have at least three years' experience at a senior / principal level taking the lead on systems engineering? This could be the role for you! Our client is an expanding design business that has recently won several new long term contracts. On the back of this, we're recruiting a Principal Systems Engineer with a complex engineering projects background to be responsible for full system life cycles from defining customer requirements, developing System Specifications, identifying and demonstrating relevant industry standards through to reliability, availability, and maintenance, safety and system disposal. You'll be given the autonomy to progress projects as you see fit managing through a matrix system several design engineers. To suit this role you need to have experience in a tightly regulated industry with exacting regulatory standards (aviation, rail, defence, nuclear, etc.)Principal Systems Engineer - Responsibilities and Stakeholders - Project Manager, Defence, Rail, Automotive, Nuclear, Aerospace Sales and Business Development (and Customer) - to correctly and fully define customer requirements and expectations. Project Management - to provide accurate and timely information to support PM activities. Software Team - to ensure a full and accurate two-way flow of information for specification, testing, integration and validation of the software elements of a system. Hardware Team - to ensure a full and accurate two-way flow of information for specification, testing, integration and validation of the hardware elements of a system. Systems Lead Engineer - to take direction from and provide support to Systems Lead to provide full and timely information as required. System Team to work as part of a larger team in progressing projects, assessing information, receiving guidance and providing constructive feedback to junior members. Product Safety Team - to ensure that Product Safety (and hence Product Acceptance) requirements are fully understood and integrated into requirements, costs and plans. Operations Team - to ensure suitable two-way communication with Ops Team to establish cost estimates, manufacturing processes and other relevant requirements to accurately define the System.Principal Systems Engineer - Skills and Abilities - Project Manager, Defence, Rail, Automotive, Nuclear, Aerospace An engineering qualification. Experience in a project management or systems engineering role within a highly regulated industry (rail; automotive; defence; aerospace; nuclear). An ability to take a top-down approach to systems design taking account of various methodologies. Inter-personal skills, in particular, the ability to work with staff and customers at all levels and generate positive, open relationships.Principal Systems Engineer, Project Manager, Defence, Rail, Automotive, Nuclear, AerospaceIf this role could appeal please do apply now!
May 04, 2024
Full time
Do you have experience in a complex and highly regulated engineering environment such as aerospace, electronics, medical devices, nuclear, rail or defence? Do you have at least three years' experience at a senior / principal level taking the lead on systems engineering? This could be the role for you! Our client is an expanding design business that has recently won several new long term contracts. On the back of this, we're recruiting a Principal Systems Engineer with a complex engineering projects background to be responsible for full system life cycles from defining customer requirements, developing System Specifications, identifying and demonstrating relevant industry standards through to reliability, availability, and maintenance, safety and system disposal. You'll be given the autonomy to progress projects as you see fit managing through a matrix system several design engineers. To suit this role you need to have experience in a tightly regulated industry with exacting regulatory standards (aviation, rail, defence, nuclear, etc.)Principal Systems Engineer - Responsibilities and Stakeholders - Project Manager, Defence, Rail, Automotive, Nuclear, Aerospace Sales and Business Development (and Customer) - to correctly and fully define customer requirements and expectations. Project Management - to provide accurate and timely information to support PM activities. Software Team - to ensure a full and accurate two-way flow of information for specification, testing, integration and validation of the software elements of a system. Hardware Team - to ensure a full and accurate two-way flow of information for specification, testing, integration and validation of the hardware elements of a system. Systems Lead Engineer - to take direction from and provide support to Systems Lead to provide full and timely information as required. System Team to work as part of a larger team in progressing projects, assessing information, receiving guidance and providing constructive feedback to junior members. Product Safety Team - to ensure that Product Safety (and hence Product Acceptance) requirements are fully understood and integrated into requirements, costs and plans. Operations Team - to ensure suitable two-way communication with Ops Team to establish cost estimates, manufacturing processes and other relevant requirements to accurately define the System.Principal Systems Engineer - Skills and Abilities - Project Manager, Defence, Rail, Automotive, Nuclear, Aerospace An engineering qualification. Experience in a project management or systems engineering role within a highly regulated industry (rail; automotive; defence; aerospace; nuclear). An ability to take a top-down approach to systems design taking account of various methodologies. Inter-personal skills, in particular, the ability to work with staff and customers at all levels and generate positive, open relationships.Principal Systems Engineer, Project Manager, Defence, Rail, Automotive, Nuclear, AerospaceIf this role could appeal please do apply now!
Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe. As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed. We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems. Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide! Flexible Working At Ultra Maritime, we understand that your personal life is just as important as your professional one. That's why we support and promote flexible working arrangements where possible. Whether you prefer a hybrid model, working remotely, or the structure of being on-site, we will support you as best as we can. Embrace the freedom to shape your work hours according to your needs, whether it's part-time, compressed hours, or a unique arrangement that suits your lifestyle. Rugeley embraces flexibility by offering adaptable start and finish times, empowering you to find the perfect balance between your professional and personal commitments. Bid farewell to rigid schedules and embrace the freedom to design your workday around your unique needs. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people. Job Description Ultra Maritime has an exciting opportunity for a Facilities Project Manager to join our Projects Department at Ultra Maritime, SMaP based in Staffordshire. In this role you will report to the Portfolio Manager and will be responsible for co-ordination of project management activity for a major facility expansion project to support the ongoing growth of the business. You will be an experienced Project Manager with a proven track record in successful delivery of complex projects. While you will not be directly responsible for the construction aspects of the project, previous experience in construction project management or facilities management would be desirable. Key responsibilities Working as part of the project management team, your responsibilities will include: Be the primary contact for internal and external stakeholders including architects, contractors, test & development engineering team Manage requirements along with meeting the business goals of schedule, budget, completion of milestones, risk management Monitor project performance against plan, cost and delivery, and identify appropriate corrective actions by conducting periodic cost, schedule, performance and risk reviews Prioritise, identify and obtain the required resources, including facilities, tools and personnel to achieve successful project execution Supply accurate cost and schedule information in the preparation of bids and reports Provide effective leadership, manage all customer and supplier interfaces, and communicate effectively to Senior Management, team members and peers to establish a common understanding of Project Scope and plan for successful programme execution Motivate the team by communicating a shared vision, providing direction, setting goals and mentoring, creating a team environment that encourages people to work towards common objectives Carry out other duties that may reasonably be required by the Programmes Director or the Portfolio Manager in support of department activities Qualifications / Skills required Personal attributes as a Project Manager: Experienced Project Manager with a successful track record in setting up and executing full project lifecycle, including concept, launch, product development, transition to production, product delivery and in service support Educated to degree level in Business/Engineering. APM qualified (or equivalent) Excellent leadership, delegation and team work skills with a collaborative mindset Excellent communication, influencing and persuading skills at all levels in the business High commercial and business awareness, customer focus and sales orientation Resilient - able to operate effectively under stretching project constraints, pressure and displays sound judgement at all times PC and keyboard literate and working knowledge of project management tools, plus working knowledge of IFS or an equivalent ERP system Experience in construction project management or facilities management would be highly desirable Experience of managing multi-disciplined projects with a focus on systems engineering and integration and/or manufacturing is desirable A background in Maritime / Defence industry would be advantageous Routine UK and occasional overseas travel will be required If you are ready to elevate your career and be part of something extraordinary, apply now and let's shape the future together! Note: All candidates must be eligible to achieve the relevant security vetting level applicable to the role Relocation Support Attracting high-level talent and people that can add value and expertise, is vital to our success. Attracting and retaining brilliant people is imperative so that's why we search across the UK for talent. We offer financial support to candidates that are considering relocating; this is considered on a case-by-case basis per role and subject to HMRC guidelines. Nationality Requirements Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers. Diverse & Inclusive Employer Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self. We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers. We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.
May 04, 2024
Full time
Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe. As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed. We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems. Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide! Flexible Working At Ultra Maritime, we understand that your personal life is just as important as your professional one. That's why we support and promote flexible working arrangements where possible. Whether you prefer a hybrid model, working remotely, or the structure of being on-site, we will support you as best as we can. Embrace the freedom to shape your work hours according to your needs, whether it's part-time, compressed hours, or a unique arrangement that suits your lifestyle. Rugeley embraces flexibility by offering adaptable start and finish times, empowering you to find the perfect balance between your professional and personal commitments. Bid farewell to rigid schedules and embrace the freedom to design your workday around your unique needs. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people. Job Description Ultra Maritime has an exciting opportunity for a Facilities Project Manager to join our Projects Department at Ultra Maritime, SMaP based in Staffordshire. In this role you will report to the Portfolio Manager and will be responsible for co-ordination of project management activity for a major facility expansion project to support the ongoing growth of the business. You will be an experienced Project Manager with a proven track record in successful delivery of complex projects. While you will not be directly responsible for the construction aspects of the project, previous experience in construction project management or facilities management would be desirable. Key responsibilities Working as part of the project management team, your responsibilities will include: Be the primary contact for internal and external stakeholders including architects, contractors, test & development engineering team Manage requirements along with meeting the business goals of schedule, budget, completion of milestones, risk management Monitor project performance against plan, cost and delivery, and identify appropriate corrective actions by conducting periodic cost, schedule, performance and risk reviews Prioritise, identify and obtain the required resources, including facilities, tools and personnel to achieve successful project execution Supply accurate cost and schedule information in the preparation of bids and reports Provide effective leadership, manage all customer and supplier interfaces, and communicate effectively to Senior Management, team members and peers to establish a common understanding of Project Scope and plan for successful programme execution Motivate the team by communicating a shared vision, providing direction, setting goals and mentoring, creating a team environment that encourages people to work towards common objectives Carry out other duties that may reasonably be required by the Programmes Director or the Portfolio Manager in support of department activities Qualifications / Skills required Personal attributes as a Project Manager: Experienced Project Manager with a successful track record in setting up and executing full project lifecycle, including concept, launch, product development, transition to production, product delivery and in service support Educated to degree level in Business/Engineering. APM qualified (or equivalent) Excellent leadership, delegation and team work skills with a collaborative mindset Excellent communication, influencing and persuading skills at all levels in the business High commercial and business awareness, customer focus and sales orientation Resilient - able to operate effectively under stretching project constraints, pressure and displays sound judgement at all times PC and keyboard literate and working knowledge of project management tools, plus working knowledge of IFS or an equivalent ERP system Experience in construction project management or facilities management would be highly desirable Experience of managing multi-disciplined projects with a focus on systems engineering and integration and/or manufacturing is desirable A background in Maritime / Defence industry would be advantageous Routine UK and occasional overseas travel will be required If you are ready to elevate your career and be part of something extraordinary, apply now and let's shape the future together! Note: All candidates must be eligible to achieve the relevant security vetting level applicable to the role Relocation Support Attracting high-level talent and people that can add value and expertise, is vital to our success. Attracting and retaining brilliant people is imperative so that's why we search across the UK for talent. We offer financial support to candidates that are considering relocating; this is considered on a case-by-case basis per role and subject to HMRC guidelines. Nationality Requirements Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers. Diverse & Inclusive Employer Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self. We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers. We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.
Who we are: Access Partnership makes innovative technology work for the world. We're tech optimists who believe that innovative technology has been the driver of transformative change in the world. As the pace of innovation accelerates, and paradigm shifts across areas including AI, healthcare, space, and climate occur, we believe the potential for economic growth and human progress will increase. Delivering across 200 markets worldwide, we help businesses navigate complex regulatory challenges, optimise their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment. Our specialist knowledge runs deep across all areas of digital technology, and we advise and drive every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success. We join the dots to reduce risks and optimise outcomes, fuelling progress competitively, responsibly, and sustainably. Through the powerful partnership of transformative technology and purposeful policy,we're creating a world where people everywhere can benefit from innovation. About the department - Commercial Operations The AP team is looking for an exceptional product leader to work in a creative, fun, and fast-paced environment. This is newly created role, responsible for defining and driving our product strategy, including a global Knowledge Management and content distribution platform and our Enterprise Resource Platform (Oracle NetSuite). What you'll do: As a Senior Product Manager you will be responsible for the vision, strategy, requirements, and implementation of a bespoke Knowledge Management platform that will form the core of AP's internal operations - and eventually be offered to clients as well. The platform roadmap will also include a Generative AI component, yet to be built. You will also be the Product Manager for our ERP system. The position requires a highly entrepreneurial individual that can set the vision for the team, believes that product and user experience go hand-in-hand, and is not afraid of rolling up their sleeves. The ideal candidate has an extensive background in building 1.0 products and beyond - working with internal and external implementation partners - managing often conflicting priorities and requirements. As a leader, you will inspire through your words, actions, and frequent, small victories. As a manager, you will focus on clear, prioritized goals. As an individual contributor, you will define and communicate AP's knowledge management platform strategy, roadmap, plans, and priorities across organizations. What you can expect to be doing Crystallize opportunities and trends into clearly defined business plans & proposals. Build a world-class product while influencing across functional and organizational boundaries. Select and manage implementation partner(s) for building out the KMS platform. Setup process for managing the development cycle (tools, tracking, KPIs, etc.) Review and/or write the actual epics and user stories for the KMS and ERP platforms Collaborate closely with Marketing and Sales regarding product definition, project schedule, feature scope, definition, and project-related execution. Champion efforts to create a world class user experience. This will require an evangelist who believes the customer experience is integral to the company's success and who inspires the company to create superior products that integrates across different systems Prepare and deliver presentations, demonstrations, and product concepts. Typical audiences include executive management, customers, partners, and press. Research and evaluate competitive products & solutions Lead build, partner and buy scenario planning and execution Be the voice for and represent AP's product organization inside and outside AP What you'll need: 5+ years experience in Product-oriented roles You believe that candour is the foundation of a manager-employee relationship; you believe in maximizing employee productivity and employee job satisfaction; and you believe in individual responsibility and results over consensus Experience in leading product discussions and decisions within matrixed organizations comprised of strong individual contributors and managers You believe that data is the foundation for decision making and you are willing both to challenge and be challenged You have excellent communication and presentation skills You have numerous examples having built products from conception to market - addressing the needs of a diverse customer base, as well as building consensus among the company's executive and product leadership groups Nice to have: You have built and launched successful products and have also learned how to take something from 1.0 to 2.0 without getting lost in the process Experience working with a globally distributed development organization is strongly preferred An undergraduate degree in a technical field, plus a similar postgraduate degree is strongly preferred What we offer you: We work in a flexible hybrid model, typically aligning each employee to one of our global offices, with each person spending 2 days per week in the office, and 3 days remote. This role will be based from our London office. Our diverse, international client base of technology giants, start-ups and governments will provide the opportunity to work on multiple projects on behalf of industry leading companies. We boast a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.
May 04, 2024
Full time
Who we are: Access Partnership makes innovative technology work for the world. We're tech optimists who believe that innovative technology has been the driver of transformative change in the world. As the pace of innovation accelerates, and paradigm shifts across areas including AI, healthcare, space, and climate occur, we believe the potential for economic growth and human progress will increase. Delivering across 200 markets worldwide, we help businesses navigate complex regulatory challenges, optimise their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment. Our specialist knowledge runs deep across all areas of digital technology, and we advise and drive every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success. We join the dots to reduce risks and optimise outcomes, fuelling progress competitively, responsibly, and sustainably. Through the powerful partnership of transformative technology and purposeful policy,we're creating a world where people everywhere can benefit from innovation. About the department - Commercial Operations The AP team is looking for an exceptional product leader to work in a creative, fun, and fast-paced environment. This is newly created role, responsible for defining and driving our product strategy, including a global Knowledge Management and content distribution platform and our Enterprise Resource Platform (Oracle NetSuite). What you'll do: As a Senior Product Manager you will be responsible for the vision, strategy, requirements, and implementation of a bespoke Knowledge Management platform that will form the core of AP's internal operations - and eventually be offered to clients as well. The platform roadmap will also include a Generative AI component, yet to be built. You will also be the Product Manager for our ERP system. The position requires a highly entrepreneurial individual that can set the vision for the team, believes that product and user experience go hand-in-hand, and is not afraid of rolling up their sleeves. The ideal candidate has an extensive background in building 1.0 products and beyond - working with internal and external implementation partners - managing often conflicting priorities and requirements. As a leader, you will inspire through your words, actions, and frequent, small victories. As a manager, you will focus on clear, prioritized goals. As an individual contributor, you will define and communicate AP's knowledge management platform strategy, roadmap, plans, and priorities across organizations. What you can expect to be doing Crystallize opportunities and trends into clearly defined business plans & proposals. Build a world-class product while influencing across functional and organizational boundaries. Select and manage implementation partner(s) for building out the KMS platform. Setup process for managing the development cycle (tools, tracking, KPIs, etc.) Review and/or write the actual epics and user stories for the KMS and ERP platforms Collaborate closely with Marketing and Sales regarding product definition, project schedule, feature scope, definition, and project-related execution. Champion efforts to create a world class user experience. This will require an evangelist who believes the customer experience is integral to the company's success and who inspires the company to create superior products that integrates across different systems Prepare and deliver presentations, demonstrations, and product concepts. Typical audiences include executive management, customers, partners, and press. Research and evaluate competitive products & solutions Lead build, partner and buy scenario planning and execution Be the voice for and represent AP's product organization inside and outside AP What you'll need: 5+ years experience in Product-oriented roles You believe that candour is the foundation of a manager-employee relationship; you believe in maximizing employee productivity and employee job satisfaction; and you believe in individual responsibility and results over consensus Experience in leading product discussions and decisions within matrixed organizations comprised of strong individual contributors and managers You believe that data is the foundation for decision making and you are willing both to challenge and be challenged You have excellent communication and presentation skills You have numerous examples having built products from conception to market - addressing the needs of a diverse customer base, as well as building consensus among the company's executive and product leadership groups Nice to have: You have built and launched successful products and have also learned how to take something from 1.0 to 2.0 without getting lost in the process Experience working with a globally distributed development organization is strongly preferred An undergraduate degree in a technical field, plus a similar postgraduate degree is strongly preferred What we offer you: We work in a flexible hybrid model, typically aligning each employee to one of our global offices, with each person spending 2 days per week in the office, and 3 days remote. This role will be based from our London office. Our diverse, international client base of technology giants, start-ups and governments will provide the opportunity to work on multiple projects on behalf of industry leading companies. We boast a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.
Senior Portfolio Manager 1-2 days London office each week 3-6 months initially (Apply online only) per day Outside IR35 My client, a consultancy is looking for a Senior Portfolio Manager to join their fast-paced team on an initial 3-6 month contract. The ideal candidate will have Portfolio Level experience delivering large CRM based projects such as SAP , Oracle and Salesforce. You will be accountable for the collating, reporting, communicating and checkpointing the enterprise technology (etech) portfolio of projects with the etech leadership team. Collating portfolio summaries from project / delivery manager and driving standardized projects ways of working, reporting and communicating, drives alignment on project status and effective RAI / decision management through data and tools ensuring timely escalation management of actions. Work with the project/ delivery manager, practise leads and teams broader technology and business stakeholders. Experience: Proven experience of working with multiple project managers through delivery lifecycle (e.g. shaping, delivery, implementation and stage gates) Strong experience of working in an equivalent complex environment with multiple systems, projects and teams Has been responsible for collating and issuing summaries and communications to a broad set of stakeholders, technical and business, across a portfolio of projects Has a deep knowledge of a range of PMO processes, tools and techniques. Demonstrable experience of introducing, document, improving processes and tools. Experience across waterfall and Agile delivery. Has working directly with Project managers, Scrum masters, Product owners to agree project management type deliverables and added value to their projects delivery Strong and clear communication skills that engages senior stakeholders. Portfolio governance and forums Assist in running governance forums across Etech capturing and chasing actions. Group across etech practice / projects. Reviewing summary of project status, Scope, Key design decisions, plan, RAIDS, Resourcing, project Finance and agree actions Maintaining linked action tracker for Etech level actions Divisional Assist in running governance forums with Divisions where review projects for those Divisions and capturing actions. Sessions grouped Reviewing summary of project status, Scope, Key design decisions, plan, RAIDS, Resourcing, project Finance, and agreeing actions Maintaining a linked action tracker for Divisional level actions TSS Assist in forums with TSS Service operations team. capturing actions. Reviewing summary of project/portfolio release plans agree actions relating to service design and transition Assist in forums with TSS technology change team for new demand. Capturing etech actions and next steps. Maintaining a linked action tracker for TSS level actions Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
May 04, 2024
Contractor
Senior Portfolio Manager 1-2 days London office each week 3-6 months initially (Apply online only) per day Outside IR35 My client, a consultancy is looking for a Senior Portfolio Manager to join their fast-paced team on an initial 3-6 month contract. The ideal candidate will have Portfolio Level experience delivering large CRM based projects such as SAP , Oracle and Salesforce. You will be accountable for the collating, reporting, communicating and checkpointing the enterprise technology (etech) portfolio of projects with the etech leadership team. Collating portfolio summaries from project / delivery manager and driving standardized projects ways of working, reporting and communicating, drives alignment on project status and effective RAI / decision management through data and tools ensuring timely escalation management of actions. Work with the project/ delivery manager, practise leads and teams broader technology and business stakeholders. Experience: Proven experience of working with multiple project managers through delivery lifecycle (e.g. shaping, delivery, implementation and stage gates) Strong experience of working in an equivalent complex environment with multiple systems, projects and teams Has been responsible for collating and issuing summaries and communications to a broad set of stakeholders, technical and business, across a portfolio of projects Has a deep knowledge of a range of PMO processes, tools and techniques. Demonstrable experience of introducing, document, improving processes and tools. Experience across waterfall and Agile delivery. Has working directly with Project managers, Scrum masters, Product owners to agree project management type deliverables and added value to their projects delivery Strong and clear communication skills that engages senior stakeholders. Portfolio governance and forums Assist in running governance forums across Etech capturing and chasing actions. Group across etech practice / projects. Reviewing summary of project status, Scope, Key design decisions, plan, RAIDS, Resourcing, project Finance and agree actions Maintaining linked action tracker for Etech level actions Divisional Assist in running governance forums with Divisions where review projects for those Divisions and capturing actions. Sessions grouped Reviewing summary of project status, Scope, Key design decisions, plan, RAIDS, Resourcing, project Finance, and agreeing actions Maintaining a linked action tracker for Divisional level actions TSS Assist in forums with TSS Service operations team. capturing actions. Reviewing summary of project/portfolio release plans agree actions relating to service design and transition Assist in forums with TSS technology change team for new demand. Capturing etech actions and next steps. Maintaining a linked action tracker for TSS level actions Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Job title: CRM Operations Specialist Contract: Until the end of year with the possibility of extension Location: Hybrid working (Central London) Start Date: Start of June Purpose of the role: To support the effective delivery of the global CRM operations service, making sure it meets the needs of markets and the global organization. To act as a key contact for stakeholders with enquiries about the platforms, technologies and capabilities that are utilized for CRM channel communications, and as secondary cover when Global CRM Operations Manager is not working. The client utilizes a complex network of interconnected systems to run omnichannel campaigns promoting its range of smoke free products services. We are searching for a talented technical professional who is confident to take initiative and work independently where required, yet also comfortable operating in collaboration with a larger team. The right candidate should also be happy to train in new skill areas while on the job, with support from other technical experts. Individual Accountabilities Monitor and analyse the performance of the agency's delivery of CRM operations against SLAs defined in the contract. Identify opportunities to optimize terms and processes in order to improve quality of service or bring about lower costs. Work with the agency to empower markets to use campaign measurement and testing methodologies including tagging, control groups and operational reporting dashboards, with a view to maximising the performance of activations against agreed KPIs. Collate and save monthly activity updates from the agency pertaining to the delivery of the CRM operations service (technical, reporting, operations) to SharePoint. Work with the agency to prepare and deliver monthly results snapshots that show the value of the CRM operations service to the business through quantitative and qualitative metrics. Coordinate delivery of training to markets on new CRM capabilities provided by Salesforce Marketing Cloud and other eCRM vendors. Success measures: Process Optimization: Delivering improvements that provide a measurable impact on cost or delivery speed for a marketing channel. Performance Measurement: CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we're looking for: Experience working in a role in digital marketing, ideally in a company operating at a global scale and working with multiple integrated platforms and systems. Technical understanding of tokenized pricing models, data analysis, CRM, personalization. Person being able to collaborate across verticals and multiple stakeholders, from both the internal organization and agency partners.
May 03, 2024
Contractor
Job title: CRM Operations Specialist Contract: Until the end of year with the possibility of extension Location: Hybrid working (Central London) Start Date: Start of June Purpose of the role: To support the effective delivery of the global CRM operations service, making sure it meets the needs of markets and the global organization. To act as a key contact for stakeholders with enquiries about the platforms, technologies and capabilities that are utilized for CRM channel communications, and as secondary cover when Global CRM Operations Manager is not working. The client utilizes a complex network of interconnected systems to run omnichannel campaigns promoting its range of smoke free products services. We are searching for a talented technical professional who is confident to take initiative and work independently where required, yet also comfortable operating in collaboration with a larger team. The right candidate should also be happy to train in new skill areas while on the job, with support from other technical experts. Individual Accountabilities Monitor and analyse the performance of the agency's delivery of CRM operations against SLAs defined in the contract. Identify opportunities to optimize terms and processes in order to improve quality of service or bring about lower costs. Work with the agency to empower markets to use campaign measurement and testing methodologies including tagging, control groups and operational reporting dashboards, with a view to maximising the performance of activations against agreed KPIs. Collate and save monthly activity updates from the agency pertaining to the delivery of the CRM operations service (technical, reporting, operations) to SharePoint. Work with the agency to prepare and deliver monthly results snapshots that show the value of the CRM operations service to the business through quantitative and qualitative metrics. Coordinate delivery of training to markets on new CRM capabilities provided by Salesforce Marketing Cloud and other eCRM vendors. Success measures: Process Optimization: Delivering improvements that provide a measurable impact on cost or delivery speed for a marketing channel. Performance Measurement: CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we're looking for: Experience working in a role in digital marketing, ideally in a company operating at a global scale and working with multiple integrated platforms and systems. Technical understanding of tokenized pricing models, data analysis, CRM, personalization. Person being able to collaborate across verticals and multiple stakeholders, from both the internal organization and agency partners.
Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. IT Service Manager Location: London About Colt Data Centre Services Colt Data Centre Services has over 20 years of experience in designing, building and operating energy-efficient, reliable data centres - hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do, we endeavour to take a customer led approach across our operations striving to serve our customers with a seamless experience no matter what facility or region they are in. Finding the right solutions for our customers starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish. MISSION Reporting to the Service Delivery Manager, the IT Service Manager will support a number of business critical IT Services. Where required, you will provide support to Incident, Problem and Change Management Teams. OUTCOMES Interface on any Service issues or contract issues about the service provided by Colt DCS or any 3rd party suppliers Working with the wider IT team to ensure processes are in place to manage and maintain IT Services Supplier Management including managing performance through frequent service and business reviews Where required managing Service Improvement Plans Incident Management, including Root Cause Analysis for high priority incidents Change Management and ensuring Changes are properly documented THE TEAM The Technology team comprises Demand, Applications, Infrastructure and Service Management. You will be part of a wider organisation that includes Sales, Real Estate, Operations and Enterprise Support Functions. Other key internal and external stakeholders include Major Build and Operations Lifecycle Design and Delivery Teams, Colt DCS and Colt Core Staff, Customers and Suppliers THE SKILLS / EXPERTISE THEY BRING Essential Experience in delivering IT/Business service management & budget control. Good negotiation, influencing and problem resolution skills Proven ability to effectively prioritize and execute tasks in a reactive high-pressure environment Excellent interpersonal skills Excellent written and verbal communication skills Able to produce reports, prepare, organise and deliver client meetings Ability to understand key client concerns, issues and agendas Desirable Vendor Management ITIL V3/4 Foundation Certification (Desirable) WHAT WE OFFER We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt DCS recognises the importance of a work life balance. Some benefit examples are: Pension and insurance options Annual paid vacation - 21 days per year Paid sickness and injury leave - 7 days per year 2 days annually to spend on volunteering opportunities Benefit Station - Services provided miscellaneous discounts on wellness / leisure etc. Hybrid working and relaxed dress code Commutation allowance - Max. 50,000 yen per month Retirement allowance What we offer: Colt DCS is a growing business that is investing in its people Our people are defined by their ability to make things happen and deliver on their promises We offer skill development learning pathways and accreditation to help our people perform at their best regardless of role and location. In addition to offering competitive salaries and incentive plans a range of benefits and local rewards packages are offered to staff Colt DCS recognises the importance of a work life balance. Some benefit examples are Pension and insurance options Access to a virtual business school for ongoing learning Business mentoring Discounts with local hospitality and retail providers Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities Job Segment: Data Center, Change Management, Manager, Technology, Management
May 03, 2024
Full time
Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. IT Service Manager Location: London About Colt Data Centre Services Colt Data Centre Services has over 20 years of experience in designing, building and operating energy-efficient, reliable data centres - hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do, we endeavour to take a customer led approach across our operations striving to serve our customers with a seamless experience no matter what facility or region they are in. Finding the right solutions for our customers starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish. MISSION Reporting to the Service Delivery Manager, the IT Service Manager will support a number of business critical IT Services. Where required, you will provide support to Incident, Problem and Change Management Teams. OUTCOMES Interface on any Service issues or contract issues about the service provided by Colt DCS or any 3rd party suppliers Working with the wider IT team to ensure processes are in place to manage and maintain IT Services Supplier Management including managing performance through frequent service and business reviews Where required managing Service Improvement Plans Incident Management, including Root Cause Analysis for high priority incidents Change Management and ensuring Changes are properly documented THE TEAM The Technology team comprises Demand, Applications, Infrastructure and Service Management. You will be part of a wider organisation that includes Sales, Real Estate, Operations and Enterprise Support Functions. Other key internal and external stakeholders include Major Build and Operations Lifecycle Design and Delivery Teams, Colt DCS and Colt Core Staff, Customers and Suppliers THE SKILLS / EXPERTISE THEY BRING Essential Experience in delivering IT/Business service management & budget control. Good negotiation, influencing and problem resolution skills Proven ability to effectively prioritize and execute tasks in a reactive high-pressure environment Excellent interpersonal skills Excellent written and verbal communication skills Able to produce reports, prepare, organise and deliver client meetings Ability to understand key client concerns, issues and agendas Desirable Vendor Management ITIL V3/4 Foundation Certification (Desirable) WHAT WE OFFER We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt DCS recognises the importance of a work life balance. Some benefit examples are: Pension and insurance options Annual paid vacation - 21 days per year Paid sickness and injury leave - 7 days per year 2 days annually to spend on volunteering opportunities Benefit Station - Services provided miscellaneous discounts on wellness / leisure etc. Hybrid working and relaxed dress code Commutation allowance - Max. 50,000 yen per month Retirement allowance What we offer: Colt DCS is a growing business that is investing in its people Our people are defined by their ability to make things happen and deliver on their promises We offer skill development learning pathways and accreditation to help our people perform at their best regardless of role and location. In addition to offering competitive salaries and incentive plans a range of benefits and local rewards packages are offered to staff Colt DCS recognises the importance of a work life balance. Some benefit examples are Pension and insurance options Access to a virtual business school for ongoing learning Business mentoring Discounts with local hospitality and retail providers Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities Job Segment: Data Center, Change Management, Manager, Technology, Management
Junior Ecommerce Executive Manchester City Centre 23,000 - 26,000 DOE My client is a rapdily gorwing business within the fashion industry. This position offers an exciting chance to join a team during a pivotal growth phase. They seek an ecommerce executive to support the trading manager in driving multi-brand expansion, propelling the business forward. Upon establishing themselves, the candidate will have the opportunity to lead their own team. ROLE: As a member of the eCommerce team, you'll collaborate closely with the Trading Manager and wider ecom team to devise a digital retail strategy geared towards sustained growth, while assuming responsibility for the day-to-day trading operations of the web stores. Situated in the sought-after Ancoats area, you'll oversee the on-site experience and enhance the customer journey through strategic merchandising across both platforms. This entails ensuring accurate and SEO-friendly content, managing on-site recommendations, and optimizing their placement. You'll liaise with internal teams to execute campaigns aimed at driving online traffic, including managing social media accounts and refining our CRM strategy alongside the Ads Manager and Trading Manager. Moreover, you'll delve into the analytical aspect of the role, continuously assessing website performance and functionality, analyzing customer behavior, and presenting your insights and recommendations for enhancement to the Trading Manager. ExperiencE: A minimum of 2 years' experience in an ecommerce or online merchandising role. Experience with Shopify Proficiency in analytics tools like Google Analytics. Familiarity with social media platforms such as Instagram, Facebook, and TikTok. Experience with CRM software like Klayvio, HubSpot, or Salesforce. Strong command of Microsoft Excel. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
Junior Ecommerce Executive Manchester City Centre 23,000 - 26,000 DOE My client is a rapdily gorwing business within the fashion industry. This position offers an exciting chance to join a team during a pivotal growth phase. They seek an ecommerce executive to support the trading manager in driving multi-brand expansion, propelling the business forward. Upon establishing themselves, the candidate will have the opportunity to lead their own team. ROLE: As a member of the eCommerce team, you'll collaborate closely with the Trading Manager and wider ecom team to devise a digital retail strategy geared towards sustained growth, while assuming responsibility for the day-to-day trading operations of the web stores. Situated in the sought-after Ancoats area, you'll oversee the on-site experience and enhance the customer journey through strategic merchandising across both platforms. This entails ensuring accurate and SEO-friendly content, managing on-site recommendations, and optimizing their placement. You'll liaise with internal teams to execute campaigns aimed at driving online traffic, including managing social media accounts and refining our CRM strategy alongside the Ads Manager and Trading Manager. Moreover, you'll delve into the analytical aspect of the role, continuously assessing website performance and functionality, analyzing customer behavior, and presenting your insights and recommendations for enhancement to the Trading Manager. ExperiencE: A minimum of 2 years' experience in an ecommerce or online merchandising role. Experience with Shopify Proficiency in analytics tools like Google Analytics. Familiarity with social media platforms such as Instagram, Facebook, and TikTok. Experience with CRM software like Klayvio, HubSpot, or Salesforce. Strong command of Microsoft Excel. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IMServ plays a critical role in the energy industry, providing expert meter data management technology and services that are core to the way the industry operates. It is our job to maintain and troubleshoot meter assets, collect, validate, cleanse and transform the energy data required by our customers for many vital processes and use cases. At the centre of our business is IMTech, using the latest technology to build software products that our internal service teams and our customers will love. Alongside IMTech, IMCreate - our innovation hub works closely with our product and engineering teams to actively identify new ways that we can leverage data to drive more insight and value for our customers. Data is a vital building block in the transition towards Net Zero. We are excited to be part of the energy data evolution and to be evolving and growing our team to meet the innovation needs of our customers. IMServ is looking for Product Owners to turn the product vision and product roadmaps delivered by the Product Manager into executable product backlogs, user stories and sprint plans for our engineering teams. The Product Owner is a key role within Agile teams, the critical conduit between product strategy and development, ensuring that the best possible product is delivered. This role involves close collaboration with cross-functional teams, including developers, designers, and marketers to build products that meet the business objectives and deliver exceptional user experience. The responsibilities Define and articulate their product vision and path to delivery Work closely with the rest of the innovation team to ensure alignment of priorities and delivery to customer needs Own and prioritise the product backlog to ensure that the team is working on stories that maximize business value and deliver critical functionality. Develop and clearly define backlog items (user stories, epics, and themes) that guide the Agile software development team. Work closely with the development team to ensure they understand the backlog items to the level needed to deliver them correctly and efficiently. Work with development teams and stakeholders to continuously refine the backlog such that there is a constant flow of workable stories into the start of sprints. Communicate effectively with stakeholders to gather requirements, explain product features, and discuss product progress. Lead scrum meetings including sprint planning, review, and retrospectives. Monitor the performance of the product in the market and understand its impact on user satisfaction and business outcomes. Plan and oversee the product releases, coordinating with sales, marketing, and support teams to ensure a successful rollout. Manage expectations for product functionality over time, setting accurate forecasts for deliverable timelines. The person 5+ years of product owner experience or in a similar product management role Ideally experience in the energy utilities domain and/or B2B software Experience with Agile process and principles, familiarity with software development and web technologies. Experience in managing devolved budgets and cost management, ensuring products are delivered to agreed time, cost and quality criteria. Strong communication skills across roles from business stakeholders to engineers Strong analytical and problem-solving skills with a proven ability to understand complex business problems (Desirable) Understanding and exposure to Software as a Service product development, in particular consideration of Accessibility, User Experience and Security requirements. Company benefits: 28 days annual leave plus Bank Holidays (contract dependant) Annual leave Buy & Sell Scheme Enhanced Salary Sacrifice Pension Contributions Life Assurance up to 6 X Base Salary Subsidised Health cover Subsidised Dental Cover Contribution towards Eye Tests and Glasses In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme Reward & Recognition ( Length of service & T&Cs apply) Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK s leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of of IMServ s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership. These are the key drivers of our business, that our customers really look to us for. (Please note that we reserve the right to close this position before the expiry date)
May 03, 2024
Full time
IMServ plays a critical role in the energy industry, providing expert meter data management technology and services that are core to the way the industry operates. It is our job to maintain and troubleshoot meter assets, collect, validate, cleanse and transform the energy data required by our customers for many vital processes and use cases. At the centre of our business is IMTech, using the latest technology to build software products that our internal service teams and our customers will love. Alongside IMTech, IMCreate - our innovation hub works closely with our product and engineering teams to actively identify new ways that we can leverage data to drive more insight and value for our customers. Data is a vital building block in the transition towards Net Zero. We are excited to be part of the energy data evolution and to be evolving and growing our team to meet the innovation needs of our customers. IMServ is looking for Product Owners to turn the product vision and product roadmaps delivered by the Product Manager into executable product backlogs, user stories and sprint plans for our engineering teams. The Product Owner is a key role within Agile teams, the critical conduit between product strategy and development, ensuring that the best possible product is delivered. This role involves close collaboration with cross-functional teams, including developers, designers, and marketers to build products that meet the business objectives and deliver exceptional user experience. The responsibilities Define and articulate their product vision and path to delivery Work closely with the rest of the innovation team to ensure alignment of priorities and delivery to customer needs Own and prioritise the product backlog to ensure that the team is working on stories that maximize business value and deliver critical functionality. Develop and clearly define backlog items (user stories, epics, and themes) that guide the Agile software development team. Work closely with the development team to ensure they understand the backlog items to the level needed to deliver them correctly and efficiently. Work with development teams and stakeholders to continuously refine the backlog such that there is a constant flow of workable stories into the start of sprints. Communicate effectively with stakeholders to gather requirements, explain product features, and discuss product progress. Lead scrum meetings including sprint planning, review, and retrospectives. Monitor the performance of the product in the market and understand its impact on user satisfaction and business outcomes. Plan and oversee the product releases, coordinating with sales, marketing, and support teams to ensure a successful rollout. Manage expectations for product functionality over time, setting accurate forecasts for deliverable timelines. The person 5+ years of product owner experience or in a similar product management role Ideally experience in the energy utilities domain and/or B2B software Experience with Agile process and principles, familiarity with software development and web technologies. Experience in managing devolved budgets and cost management, ensuring products are delivered to agreed time, cost and quality criteria. Strong communication skills across roles from business stakeholders to engineers Strong analytical and problem-solving skills with a proven ability to understand complex business problems (Desirable) Understanding and exposure to Software as a Service product development, in particular consideration of Accessibility, User Experience and Security requirements. Company benefits: 28 days annual leave plus Bank Holidays (contract dependant) Annual leave Buy & Sell Scheme Enhanced Salary Sacrifice Pension Contributions Life Assurance up to 6 X Base Salary Subsidised Health cover Subsidised Dental Cover Contribution towards Eye Tests and Glasses In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme Reward & Recognition ( Length of service & T&Cs apply) Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK s leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of of IMServ s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership. These are the key drivers of our business, that our customers really look to us for. (Please note that we reserve the right to close this position before the expiry date)
Genesis Technology Services
Great Stukeley, Cambridgeshire
Work location: Global House - Huntington Job Summary Genesis is seeking a qualified and seasoned Head of Delivery with specific experience in 4G and 5G Technology Solutions, Services and associated activities to work UK wide on long term customer contracts, although based from our Head Office in Huntingdon. This will be a key role within Genesis and will work alongside Functional Heads, Directors, Account Managers and Project Managers supporting a number of Clients. You will be involved in leading, early planning and management of the services needed to secure an efficient delivery process for your portfolio ensuring timely customer acceptance supporting the team as required. The role is primarily to provide technical support to Support Sales Team on RFP/RFQ, Project Teams, and Customer Support for ongoing projects where needed. Head of Delivery will be responsible for supporting various services across multiple customers, including, but not limited to the DICI of client s LTE & 5G RAN. Other solutions may also include In-Building, Survey & Design and Technical Support. This role is suited to candidates with a proficient background in typically RAN based projects, with a deep and competent understanding of UK Operator processes and networks. You will be required to regularly visit customer offices for business reviews and new opportunity discussion and support to Account Director and Sales Team. Responsibilities and Duties: Leadership role for UK Operations Member of UK Senior Management Team Responsible for Service Delivery in the business Responsible for Account wise Delivery P&Ls (CoDs & CoGs) Supporting Business Development team in all new bids. Build Best Practice Delivery Platform for Genesis UK Developing Delivery USP to improve telecoms standing of companies in UK Ensuring quality of delivery service with complete customer satisfaction To work closely with the quality team to manage the quality processes at the project and customer premises Effective working capital management with minimal days of working capital turnarounds & receivables Managing existing customer business by ensuring optimum customer satisfaction. Control of budgeted expenditures. Compliance to Statutory and HSE requirements related to contracts. Co-ordinate and technical support to business managers for increasing business. Creating knowledge base for key processes & maximizing automation of processes. Develop succession planning. Be visible to all staff (Office and Field Based). Operational Experience: Excellent leadership and communication skills Attention to detail, analytical and methodical Enjoys working within a team but also able to work on own initiative Conscientious, flexible, professional and organised approach to work Works well under pressure and to strict deadlines
May 03, 2024
Full time
Work location: Global House - Huntington Job Summary Genesis is seeking a qualified and seasoned Head of Delivery with specific experience in 4G and 5G Technology Solutions, Services and associated activities to work UK wide on long term customer contracts, although based from our Head Office in Huntingdon. This will be a key role within Genesis and will work alongside Functional Heads, Directors, Account Managers and Project Managers supporting a number of Clients. You will be involved in leading, early planning and management of the services needed to secure an efficient delivery process for your portfolio ensuring timely customer acceptance supporting the team as required. The role is primarily to provide technical support to Support Sales Team on RFP/RFQ, Project Teams, and Customer Support for ongoing projects where needed. Head of Delivery will be responsible for supporting various services across multiple customers, including, but not limited to the DICI of client s LTE & 5G RAN. Other solutions may also include In-Building, Survey & Design and Technical Support. This role is suited to candidates with a proficient background in typically RAN based projects, with a deep and competent understanding of UK Operator processes and networks. You will be required to regularly visit customer offices for business reviews and new opportunity discussion and support to Account Director and Sales Team. Responsibilities and Duties: Leadership role for UK Operations Member of UK Senior Management Team Responsible for Service Delivery in the business Responsible for Account wise Delivery P&Ls (CoDs & CoGs) Supporting Business Development team in all new bids. Build Best Practice Delivery Platform for Genesis UK Developing Delivery USP to improve telecoms standing of companies in UK Ensuring quality of delivery service with complete customer satisfaction To work closely with the quality team to manage the quality processes at the project and customer premises Effective working capital management with minimal days of working capital turnarounds & receivables Managing existing customer business by ensuring optimum customer satisfaction. Control of budgeted expenditures. Compliance to Statutory and HSE requirements related to contracts. Co-ordinate and technical support to business managers for increasing business. Creating knowledge base for key processes & maximizing automation of processes. Develop succession planning. Be visible to all staff (Office and Field Based). Operational Experience: Excellent leadership and communication skills Attention to detail, analytical and methodical Enjoys working within a team but also able to work on own initiative Conscientious, flexible, professional and organised approach to work Works well under pressure and to strict deadlines
We are looking to recruit a Stores Manager to work for a small SME manufacturing business but operate across the globe through partners. We operate a small sales office also in France, this is helping to build up more business in Europe. The main job requirement is to run the daily operations in our main stores. This mainly consists of goods in and goods out but includes other more detailed tasks. We have a large supply chain and parts come in from across the globe. These parts range from small O-rings to large palletised drums which are stored on high pallet racking (6 metres). A high level of organisation and time management is needed to prioritise the most urgent daily requirements. You will work alongside an existing stores person who will assist in all your tasks. We operate a computer system called orderwise which manages all sales, purchasing and stock for the company. This system is tailored towards manufacturing companies and so help all areas of the business work together and operate smoothly. All manufactured items has BOM lists which help to speed up the pick process and easily see if we have stock parts or if they need to be order. The company likes to manage the stock and also its value so monthly reports are produced to do this. The internal system makes this very simple and the data can be exported to excel. Physical stock checks on random parts are also made to ensure accuracy. Previous stores experience is required for this position and also helpful if you are aware of quality systems such as the ISO(Apply online only) we currently use. Some items we purchase have batch numbers or lot traceability and so this must be controlled and information is scanned onto our system and hard copies also filled for backup. Fork lift use is also a key part of the job and so counter balance and reach truck up to date license must be presented, ideally with this application. Contact with suppliers may be required to help progress orders and also resolve any quality problems. Regular communication with the purchasing and quality team is also required. Our working hours are 8AM-5PM Monday to Thursday and 8AM-12:30PM on a Friday. We are located in Park Royal NW10 London in a large industrial park. Onsite parking or good public transport links all around. We are an expanding company and searching for people to help with this and bring in new ideas. We are constantly trying to expand our global sales network either directly or through agents and so very important we can meet these growing demands and maintain our delivery lead times. Skills and requirements: Strong Computer skills including Microsoft office; Word, Excel and Outlook Must have computer experience as it is heavily based on PC with Orderwise software. Dealing with the UK and worldwide. Excellent communication skills Customer service experience Experience in Stores/Picking Forklift Reach Truck Forklift Counterbalance Good attention to detail
May 03, 2024
Full time
We are looking to recruit a Stores Manager to work for a small SME manufacturing business but operate across the globe through partners. We operate a small sales office also in France, this is helping to build up more business in Europe. The main job requirement is to run the daily operations in our main stores. This mainly consists of goods in and goods out but includes other more detailed tasks. We have a large supply chain and parts come in from across the globe. These parts range from small O-rings to large palletised drums which are stored on high pallet racking (6 metres). A high level of organisation and time management is needed to prioritise the most urgent daily requirements. You will work alongside an existing stores person who will assist in all your tasks. We operate a computer system called orderwise which manages all sales, purchasing and stock for the company. This system is tailored towards manufacturing companies and so help all areas of the business work together and operate smoothly. All manufactured items has BOM lists which help to speed up the pick process and easily see if we have stock parts or if they need to be order. The company likes to manage the stock and also its value so monthly reports are produced to do this. The internal system makes this very simple and the data can be exported to excel. Physical stock checks on random parts are also made to ensure accuracy. Previous stores experience is required for this position and also helpful if you are aware of quality systems such as the ISO(Apply online only) we currently use. Some items we purchase have batch numbers or lot traceability and so this must be controlled and information is scanned onto our system and hard copies also filled for backup. Fork lift use is also a key part of the job and so counter balance and reach truck up to date license must be presented, ideally with this application. Contact with suppliers may be required to help progress orders and also resolve any quality problems. Regular communication with the purchasing and quality team is also required. Our working hours are 8AM-5PM Monday to Thursday and 8AM-12:30PM on a Friday. We are located in Park Royal NW10 London in a large industrial park. Onsite parking or good public transport links all around. We are an expanding company and searching for people to help with this and bring in new ideas. We are constantly trying to expand our global sales network either directly or through agents and so very important we can meet these growing demands and maintain our delivery lead times. Skills and requirements: Strong Computer skills including Microsoft office; Word, Excel and Outlook Must have computer experience as it is heavily based on PC with Orderwise software. Dealing with the UK and worldwide. Excellent communication skills Customer service experience Experience in Stores/Picking Forklift Reach Truck Forklift Counterbalance Good attention to detail
IT Solutions Engineer Hybrid Infrastructure Manchester £28,000 - £35,000 OTE £47,000+ VIQU are seeking a Hybrid Infrastructure Consultant to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and e-commerce solutions. As the IT Solutions Engineer, you will play a crucial role in the HI Pillar, focusing on assisting customers in addressing the challenges of updating their infrastructure, aiming to simplify operations and enhance performance while ensuring security. You will analyse customer issues and collaborate with vendors, service partners, and internal resources to build complete Hybrid Infrastructure solutions and additionally, you will collaborate with the broader team to help customers define and implement their strategies for on-premises, cloud, or hybrid environments. Responsibilities of the IT Solutions Engineer: Provide expert guidance to both new and established clients, aiding them in modernising and expanding their infrastructure for optimal efficiency and security. Keep the portfolio of Hybrid Infrastructure updated in response to market needs. Analyse, design, and support complete HI solutions tailored to the requirements of clients Identify opportunities to enhance basic Bill of Material (BoM) requests into comprehensive solutions, promoting upselling and cross-selling. Stay informed on assessment tools for Hybrid Infrastructure solutions. Development of expertise in key vendors such as Lenovo, HPE, Dell, Veeam and NetApp. Build and maintain client, vendor, and partner relationships. Optimise existing client technology strategies. Essential Requirements of the IT Solutions Engineer: Strong technical understanding of key vendors such as Lenovo, HPE, Dell, and preferably Veeam, NetApp and Cisco Experience in a technical role with a focus on Hybrid Infrastructure. Personable and exceptional communicator with the ability to build strong relationships with vendors, customers and account managers. Comprehensive grasp of enterprise-level computer software, hardware, and datacentre solutions (highly desired) Demonstrated expertise in server and datacentre solutions (highly desired). Experience in a sales role (highly desired) To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at (url removed). If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at VIQU IT Recruitment on LinkedIn and IT Solutions Engineer Hybrid Infrastructure Manchester £28,000 - £35,000 OTE £47,000+
May 03, 2024
Full time
IT Solutions Engineer Hybrid Infrastructure Manchester £28,000 - £35,000 OTE £47,000+ VIQU are seeking a Hybrid Infrastructure Consultant to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and e-commerce solutions. As the IT Solutions Engineer, you will play a crucial role in the HI Pillar, focusing on assisting customers in addressing the challenges of updating their infrastructure, aiming to simplify operations and enhance performance while ensuring security. You will analyse customer issues and collaborate with vendors, service partners, and internal resources to build complete Hybrid Infrastructure solutions and additionally, you will collaborate with the broader team to help customers define and implement their strategies for on-premises, cloud, or hybrid environments. Responsibilities of the IT Solutions Engineer: Provide expert guidance to both new and established clients, aiding them in modernising and expanding their infrastructure for optimal efficiency and security. Keep the portfolio of Hybrid Infrastructure updated in response to market needs. Analyse, design, and support complete HI solutions tailored to the requirements of clients Identify opportunities to enhance basic Bill of Material (BoM) requests into comprehensive solutions, promoting upselling and cross-selling. Stay informed on assessment tools for Hybrid Infrastructure solutions. Development of expertise in key vendors such as Lenovo, HPE, Dell, Veeam and NetApp. Build and maintain client, vendor, and partner relationships. Optimise existing client technology strategies. Essential Requirements of the IT Solutions Engineer: Strong technical understanding of key vendors such as Lenovo, HPE, Dell, and preferably Veeam, NetApp and Cisco Experience in a technical role with a focus on Hybrid Infrastructure. Personable and exceptional communicator with the ability to build strong relationships with vendors, customers and account managers. Comprehensive grasp of enterprise-level computer software, hardware, and datacentre solutions (highly desired) Demonstrated expertise in server and datacentre solutions (highly desired). Experience in a sales role (highly desired) To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at (url removed). If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at VIQU IT Recruitment on LinkedIn and IT Solutions Engineer Hybrid Infrastructure Manchester £28,000 - £35,000 OTE £47,000+
LED/Video Technician Virtual Production/Events London-based company - Occasional UK and International Travel 35-40k base + Package Our client is searching for an experienced LED/Video Technician to join their pioneering team in the field of film, TV, and cutting-edge video technology. They collaborate with some of the world's most iconic brands, delivering unparalleled video technology and services. Their mission? To turn imagination into reality, whether it's in state-of-the-art independent film studios or renowned film studios across the UK. Innovation in Motion: The company prides itself on being an industry pioneer, and working with the latest LED Video Wall technology. They are the go-to supplier for Virtual Production Studios and extend their expertise into live events, e-sports, broadcast, and retail. The Stars of Their Show: What sets them apart is their talented team of experts - working closely with the Technical Manager, you will be working on exciting, engaging and memorable projects that leave a lasting impact. What's the goal? Liaise closely with their Technical Sales team to bring their client's visions to life. Ultimately, create brilliant video solutions as part of the technical team, working closely with the Technical Manager. You'll be the go-to person for their clients and, where required, lead a team of freelancers and crew on larger projects. To Qualify for the LED/Video Technician role You are an experienced Video Technician. You are experienced in working with at least one of the following content control systems; Resolume, Pixera, Disguise, Barco, etc., and/or are eager to learn and would be happy to go on training camps organised by them. Although not essential, you are experienced in working with modular LED panels - Training in handling LED Panels and LED processing with Novastar and Brompton will be provided in any case. You are the trusted problem solver. Your colleagues and clients rely on your expertise to find solutions. Even when faced with a challenge for which you don't have an immediate answer, you see it as a challenge to solve it! You can see when systems or processes need to be improved or changed and can feed this information back to the wider internal team during their regular catch-ups and where necessary implement the changes once agreed. A typical day with them: at an LED/Video Technician Arriving at the site to set up, test & run video content on the chosen media server. Setting up, calibrating & operating modular LED video walls is being used in a number of different ways. Supporting the operations team with the preparation of equipment going to and coming from various projects. Supporting the operations team with testing and maintenance of their video media servers and modular LED panels, ensuring they are in perfect condition for their clients. Reviewing project RAMS to ensure you, and where required, all team members follow the Health and safety measures put in place. Why join them as an LED/Video Technician Highly competitive salary. Company health insurance scheme. 24 days of holiday per year plus bank holidays. Your birthday off each year. Your holiday entitlement will increase by 1 day after each year of service up to a maximum of 30 days of holiday plus bank holidays. Opportunities to join company away days and events. Great benefits package! Ready to embark on an exciting journey in the world of video technology? Apply now and be part of something extraordinary!
May 03, 2024
Full time
LED/Video Technician Virtual Production/Events London-based company - Occasional UK and International Travel 35-40k base + Package Our client is searching for an experienced LED/Video Technician to join their pioneering team in the field of film, TV, and cutting-edge video technology. They collaborate with some of the world's most iconic brands, delivering unparalleled video technology and services. Their mission? To turn imagination into reality, whether it's in state-of-the-art independent film studios or renowned film studios across the UK. Innovation in Motion: The company prides itself on being an industry pioneer, and working with the latest LED Video Wall technology. They are the go-to supplier for Virtual Production Studios and extend their expertise into live events, e-sports, broadcast, and retail. The Stars of Their Show: What sets them apart is their talented team of experts - working closely with the Technical Manager, you will be working on exciting, engaging and memorable projects that leave a lasting impact. What's the goal? Liaise closely with their Technical Sales team to bring their client's visions to life. Ultimately, create brilliant video solutions as part of the technical team, working closely with the Technical Manager. You'll be the go-to person for their clients and, where required, lead a team of freelancers and crew on larger projects. To Qualify for the LED/Video Technician role You are an experienced Video Technician. You are experienced in working with at least one of the following content control systems; Resolume, Pixera, Disguise, Barco, etc., and/or are eager to learn and would be happy to go on training camps organised by them. Although not essential, you are experienced in working with modular LED panels - Training in handling LED Panels and LED processing with Novastar and Brompton will be provided in any case. You are the trusted problem solver. Your colleagues and clients rely on your expertise to find solutions. Even when faced with a challenge for which you don't have an immediate answer, you see it as a challenge to solve it! You can see when systems or processes need to be improved or changed and can feed this information back to the wider internal team during their regular catch-ups and where necessary implement the changes once agreed. A typical day with them: at an LED/Video Technician Arriving at the site to set up, test & run video content on the chosen media server. Setting up, calibrating & operating modular LED video walls is being used in a number of different ways. Supporting the operations team with the preparation of equipment going to and coming from various projects. Supporting the operations team with testing and maintenance of their video media servers and modular LED panels, ensuring they are in perfect condition for their clients. Reviewing project RAMS to ensure you, and where required, all team members follow the Health and safety measures put in place. Why join them as an LED/Video Technician Highly competitive salary. Company health insurance scheme. 24 days of holiday per year plus bank holidays. Your birthday off each year. Your holiday entitlement will increase by 1 day after each year of service up to a maximum of 30 days of holiday plus bank holidays. Opportunities to join company away days and events. Great benefits package! Ready to embark on an exciting journey in the world of video technology? Apply now and be part of something extraordinary!
Location : Ringwood Salary: £ doe Benefits: 26 days holiday, hybrid working, pension Auto Enrolment (employer 6%, employee 2%), optional cash plan and flexed holiday, Free parking, great social team environment Hours : Monday - Friday 8.30am - 5pm (1 hour lunch); Hybrid working 2 days in office 3 days at home (Office days are Weds and Thurs) PLEASE NOTE, IDEALLY YOU NEED TO DRIVE FOR THIS ROLE DUE TO MAYBE VISITING OTHER LOCATIONS Aspire Jobs are delighted to be working with this well-established Group of companies with their Head Office in Ringwood, who are now looking for an experienced Team Manager to join their team. The Team Manager role would suit someone with previous Insurance, Financial Services, Wealth Management, Pensions or Accountancy Management experience-basically any professional services industry that is regulated and where you have to deal with a lot of compliance. You will have previous staff management experience as you will be managing a busy claim's department's daily and monthly activity, ensuring that a smooth running of the claims department to ensure the best level of service to their clients. The successful Team Manager will: Have previous staff management experience Have worked in a mgmt role within a Professional services company Have an understanding of working in a regulatory/compliance industry Have excellent communication skills both verbally, written and face to face Have good IT skills inc MS Office Be used to working as part of a Senior team Job Responsibilities C LAIMS To ensure that claims service levels are implemented and maintained to a high level, ensuring that team achieves results whereby at least 90% of clients are satisfied with the level of service provided To ensure that full claims representation are actively managed to ensure the best service are obtained for the needs of the client and suppliers throughout the team To ensure the team timely and accurately report to Insurers To deliver the claims delegated authority service levels and adherence to authority levels are obtained for both the client and the supplier To ensure that telephone response times are maintained in accordance with specified parameters within the team To ensure the team appropriately and fully communicate to the clients, suppliers and third parties are completed in a timely manner, with accuracy in order to conclude a claim in a timely manner To ensure all third party complaints are sent to the relevant suppliers / third party in a timely manner To ensure that all staff complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately Ensure that all clients are appropriately informed of all matters relating to their insurance claim in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients. CUSTOMER SERVICES To ensure that customer service levels provided by the team are implemented and maintained to a high level, ensuring that the team achieves results whereby at least 90% of clients are satisfied with the level of service provided To ensure that there are no more than 1% complaints per month for the department To ensure that telephone response times are maintained in accordance with specified parameters amongst the team To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately To liaise and build relationships with insurers, assessors and adjusters to ensure the best level of service and support is provided to your team and clients MANAGEMENT & LEADERSHIP To oversee all day to day activity in the team including day to day employee issues, keeping communication fluid using both upward and downward communication To ensure that all directions from the Operations Director are implemented across the office To conduct and administer (at least) half-yearly performance reviews and ensure that performance and development objectives are met within agreed timeframes To attend and represent the department in monthly team manager meetings and where appropriate, Board meetings To develop and maintain close working relationships within the department, management team and third parties To ensure fluid communication is maintained with the Operations Director, including but not limited to, staffing issues and established targets Ensure that appropriate staffing levels and cover are maintained at all times Ensure timekeeping, absence and appointments are managed and recorded in accordance with company procedures To report to the Operations Director bi-weekly on the financial status of the team in terms of sales figures and forecasting
May 03, 2024
Full time
Location : Ringwood Salary: £ doe Benefits: 26 days holiday, hybrid working, pension Auto Enrolment (employer 6%, employee 2%), optional cash plan and flexed holiday, Free parking, great social team environment Hours : Monday - Friday 8.30am - 5pm (1 hour lunch); Hybrid working 2 days in office 3 days at home (Office days are Weds and Thurs) PLEASE NOTE, IDEALLY YOU NEED TO DRIVE FOR THIS ROLE DUE TO MAYBE VISITING OTHER LOCATIONS Aspire Jobs are delighted to be working with this well-established Group of companies with their Head Office in Ringwood, who are now looking for an experienced Team Manager to join their team. The Team Manager role would suit someone with previous Insurance, Financial Services, Wealth Management, Pensions or Accountancy Management experience-basically any professional services industry that is regulated and where you have to deal with a lot of compliance. You will have previous staff management experience as you will be managing a busy claim's department's daily and monthly activity, ensuring that a smooth running of the claims department to ensure the best level of service to their clients. The successful Team Manager will: Have previous staff management experience Have worked in a mgmt role within a Professional services company Have an understanding of working in a regulatory/compliance industry Have excellent communication skills both verbally, written and face to face Have good IT skills inc MS Office Be used to working as part of a Senior team Job Responsibilities C LAIMS To ensure that claims service levels are implemented and maintained to a high level, ensuring that team achieves results whereby at least 90% of clients are satisfied with the level of service provided To ensure that full claims representation are actively managed to ensure the best service are obtained for the needs of the client and suppliers throughout the team To ensure the team timely and accurately report to Insurers To deliver the claims delegated authority service levels and adherence to authority levels are obtained for both the client and the supplier To ensure that telephone response times are maintained in accordance with specified parameters within the team To ensure the team appropriately and fully communicate to the clients, suppliers and third parties are completed in a timely manner, with accuracy in order to conclude a claim in a timely manner To ensure all third party complaints are sent to the relevant suppliers / third party in a timely manner To ensure that all staff complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately Ensure that all clients are appropriately informed of all matters relating to their insurance claim in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients. CUSTOMER SERVICES To ensure that customer service levels provided by the team are implemented and maintained to a high level, ensuring that the team achieves results whereby at least 90% of clients are satisfied with the level of service provided To ensure that there are no more than 1% complaints per month for the department To ensure that telephone response times are maintained in accordance with specified parameters amongst the team To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately To liaise and build relationships with insurers, assessors and adjusters to ensure the best level of service and support is provided to your team and clients MANAGEMENT & LEADERSHIP To oversee all day to day activity in the team including day to day employee issues, keeping communication fluid using both upward and downward communication To ensure that all directions from the Operations Director are implemented across the office To conduct and administer (at least) half-yearly performance reviews and ensure that performance and development objectives are met within agreed timeframes To attend and represent the department in monthly team manager meetings and where appropriate, Board meetings To develop and maintain close working relationships within the department, management team and third parties To ensure fluid communication is maintained with the Operations Director, including but not limited to, staffing issues and established targets Ensure that appropriate staffing levels and cover are maintained at all times Ensure timekeeping, absence and appointments are managed and recorded in accordance with company procedures To report to the Operations Director bi-weekly on the financial status of the team in terms of sales figures and forecasting
Installation Team Leader, Reading Roc Technologies is one of the UK s fastest growing and capable Transformation Services Providers and we empower organisations in the public and private sectors to accelerate business and technology change. We have an exciting opportunity as Installation Team Leader within our Engineering services team. As an Installation Team Leader, you will be overseeing the day to day operations of our installation team, ensuring the successful delivery of customer projects. Reporting to the Site/Project Manager, you will be responsible for supervising engineering resources, completing installation documentation, assisting with site surveys, and contributing to quotations. The Installation Team Leader will be required to be onsite Monday to Friday, at our clients site based in Reading, Berkshire. Responsibilities Commercial Responsibilities Assisting in achieving the P&L Assisting in quotations, detailing man days and material requisitions. Delivery Ensure high-quality solutions and services are delivered to achieve maximum client satisfaction Act as an escalation point for issues encountered during delivery Maintain regular and effective communication within the delivery team. Manage Installation teams effectively Undertake and resolve fault calls promptly Liase with facilities, Work Area Managers, WCC, and installation teams. Ensure timely completion of all relevant administration tasks, including shipping requests, work permits, and site access. Partner Maintain customer communications during project delivery. Collaborate with Sales to assist in site surveys and provide feedback for costings. Knowledge and Experience Experience in supervising staff in a customer environment Strong leadership and motivational skills Good communications skills Willingness for continuous improvement Key Skills and Requirements Proficiency in terminating fibre optic cables (cold cure and splicing) Experience in terminating copper cabling (Category 5e, category 6 etc) Experience of testing both fibre optic and copper cables using Fluke Testers Good knowledge of current installation practices Ability to work collaboratively within a team to maintain high standards of workmanship Personal Qualities Determined and proactive approach Highly organised, methodical, and detail orientated Analytical mindset with problem solving skills Interpersonal sensitivity and ability to remain calm under pressure in a fast paced environment. If you're ready to lead and inspire a dynamic team in delivering exceptional engineering solutions, we encourage you to apply today! Join us and be part of our exciting journey in engineering excellence! Roc Technologies is an equal opportunities employer, if you feel you meet the skills outlined in the job specification, we would love to hear from you.
May 03, 2024
Full time
Installation Team Leader, Reading Roc Technologies is one of the UK s fastest growing and capable Transformation Services Providers and we empower organisations in the public and private sectors to accelerate business and technology change. We have an exciting opportunity as Installation Team Leader within our Engineering services team. As an Installation Team Leader, you will be overseeing the day to day operations of our installation team, ensuring the successful delivery of customer projects. Reporting to the Site/Project Manager, you will be responsible for supervising engineering resources, completing installation documentation, assisting with site surveys, and contributing to quotations. The Installation Team Leader will be required to be onsite Monday to Friday, at our clients site based in Reading, Berkshire. Responsibilities Commercial Responsibilities Assisting in achieving the P&L Assisting in quotations, detailing man days and material requisitions. Delivery Ensure high-quality solutions and services are delivered to achieve maximum client satisfaction Act as an escalation point for issues encountered during delivery Maintain regular and effective communication within the delivery team. Manage Installation teams effectively Undertake and resolve fault calls promptly Liase with facilities, Work Area Managers, WCC, and installation teams. Ensure timely completion of all relevant administration tasks, including shipping requests, work permits, and site access. Partner Maintain customer communications during project delivery. Collaborate with Sales to assist in site surveys and provide feedback for costings. Knowledge and Experience Experience in supervising staff in a customer environment Strong leadership and motivational skills Good communications skills Willingness for continuous improvement Key Skills and Requirements Proficiency in terminating fibre optic cables (cold cure and splicing) Experience in terminating copper cabling (Category 5e, category 6 etc) Experience of testing both fibre optic and copper cables using Fluke Testers Good knowledge of current installation practices Ability to work collaboratively within a team to maintain high standards of workmanship Personal Qualities Determined and proactive approach Highly organised, methodical, and detail orientated Analytical mindset with problem solving skills Interpersonal sensitivity and ability to remain calm under pressure in a fast paced environment. If you're ready to lead and inspire a dynamic team in delivering exceptional engineering solutions, we encourage you to apply today! Join us and be part of our exciting journey in engineering excellence! Roc Technologies is an equal opportunities employer, if you feel you meet the skills outlined in the job specification, we would love to hear from you.
About Us Cyncly was created in September of 2022 as the new brand to unite Compusoft, 2020 and their affiliate companies after the two companies merged in 2021. The combined group created a global software powerhouse with more than 2,300 employees and 70,000+ customers across 100+ countries. Our company brings the best together, providing specialized visualization, sales, manufacturing and content solutions for customers wanting to bring spaces to life and bring life to spaces. Our business spans across kitchen, bathroom, furniture, flooring and windows, doors & glass industries with operations in North America, Europe, South America, Asia Pacific and Africa. Cyncly's brands Compusoft, 2020, 3CAD, Access IT (contract ERP), FeneTech, First Degree Systems (FDS), Focco, GO-2B, M3B, Promob, Soft Tech, RFMS and Virtual Worlds offer end-to-end software solutions that connect designers, retailers, manufacturers, contractors and consumers to make spaces amazing. From inspiration to installation, whether a whole room or a part of it, Cyncly equips customers with the software to transform vision into reality. About the role The Technical Customer Support Agent is responsible for providing the best support and service to our FDS customers. This includes responding to their queries in the most efficient way and adding value to our customers. The Technical Customer Support Agent is the first point of contact for customers once purchasing our software so must be polite and professional at all times and present the best image of the company. This includes providing a quality service and being committed to deliver results for customers and the business. As part of the FDS Customer Support Team, the Technical Customer Support Agent must have excellent communications skills and be a team player. Main Responsibilities: Provide telephone and remote support to customers. Provide customer product support via email. Help and guide customers using our products. Work on the Support Task List in Zendesk (CRM tool). Define the problem, report and follow-up. Register and report calls in our ticket system (Zendesk) to keep track of history and statistics. Participate in team meetings and share knowledge and information. Take direction from Customer Support Manager. Required Qualifications and Experience: Customer Service experience. Experience with remote tools. CRM /ticket system tool experience (preferably Zendesk). Intermediate computer knowledge/experience (Windows, MS Office, some hardware). Required skills and competencies: Clear and professional telephone manner. Excellent communication skills both, verbal and written. Good listening and interpersonal skills. Customer service orientated; patient and resilient. A good problem solver. Hard working attitude. Able to work independently and as part of team. Think logically and have sense of urgency Working for us At Cyncly, we re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together. You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles. That s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that s dedicated to making our customers better. Come join us. Working for us We are a dynamic and innovative company that still holds onto our founding ethos of collaboration, openness, and commitment to excellence. We have big ambitions and are moving fast to reach them through our biggest asset our people. You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees. Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles. Come and join an international and motivated team in a growing technology company.
May 03, 2024
Full time
About Us Cyncly was created in September of 2022 as the new brand to unite Compusoft, 2020 and their affiliate companies after the two companies merged in 2021. The combined group created a global software powerhouse with more than 2,300 employees and 70,000+ customers across 100+ countries. Our company brings the best together, providing specialized visualization, sales, manufacturing and content solutions for customers wanting to bring spaces to life and bring life to spaces. Our business spans across kitchen, bathroom, furniture, flooring and windows, doors & glass industries with operations in North America, Europe, South America, Asia Pacific and Africa. Cyncly's brands Compusoft, 2020, 3CAD, Access IT (contract ERP), FeneTech, First Degree Systems (FDS), Focco, GO-2B, M3B, Promob, Soft Tech, RFMS and Virtual Worlds offer end-to-end software solutions that connect designers, retailers, manufacturers, contractors and consumers to make spaces amazing. From inspiration to installation, whether a whole room or a part of it, Cyncly equips customers with the software to transform vision into reality. About the role The Technical Customer Support Agent is responsible for providing the best support and service to our FDS customers. This includes responding to their queries in the most efficient way and adding value to our customers. The Technical Customer Support Agent is the first point of contact for customers once purchasing our software so must be polite and professional at all times and present the best image of the company. This includes providing a quality service and being committed to deliver results for customers and the business. As part of the FDS Customer Support Team, the Technical Customer Support Agent must have excellent communications skills and be a team player. Main Responsibilities: Provide telephone and remote support to customers. Provide customer product support via email. Help and guide customers using our products. Work on the Support Task List in Zendesk (CRM tool). Define the problem, report and follow-up. Register and report calls in our ticket system (Zendesk) to keep track of history and statistics. Participate in team meetings and share knowledge and information. Take direction from Customer Support Manager. Required Qualifications and Experience: Customer Service experience. Experience with remote tools. CRM /ticket system tool experience (preferably Zendesk). Intermediate computer knowledge/experience (Windows, MS Office, some hardware). Required skills and competencies: Clear and professional telephone manner. Excellent communication skills both, verbal and written. Good listening and interpersonal skills. Customer service orientated; patient and resilient. A good problem solver. Hard working attitude. Able to work independently and as part of team. Think logically and have sense of urgency Working for us At Cyncly, we re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together. You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles. That s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that s dedicated to making our customers better. Come join us. Working for us We are a dynamic and innovative company that still holds onto our founding ethos of collaboration, openness, and commitment to excellence. We have big ambitions and are moving fast to reach them through our biggest asset our people. You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees. Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles. Come and join an international and motivated team in a growing technology company.
Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe. As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed. We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems. Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide! Flexible Working At Ultra Maritime, we understand that your personal life is just as important as your professional one. That's why we support and promote flexible working arrangements where possible. Whether you prefer a hybrid model, working remotely, or the structure of being on-site, we will support you as best as we can. Embrace the freedom to shape your work hours according to your needs, whether it's part-time, compressed hours, or a unique arrangement that suits your lifestyle. Rugeley embraces flexibility by offering adaptable start and finish times, empowering you to find the perfect balance between your professional and personal commitments. Bid farewell to rigid schedules and embrace the freedom to design your workday around your unique needs. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people. Job Description Key responsibilities as a Project Manager Be the primary customer contact. Successfully manage a portfolio of similar or related projects for a business stream achieving customer requirements along with meeting the business goals of schedule, budget, deliveries, risk management and winning new/follow on business. Monitor project performance against plan, cost and delivery, and identify appropriate corrective actions by conducting periodic cost, schedule, performance and risk reviews. Prioritise, identify and obtain the required resources, including facilities, tools and personnel to achieve successful project execution. Supply accurate cost and schedule information in the preparation of bids and reports. Provide effective leadership, manage all customer interfaces, and communicate effectively to Senior Management, team members and peers to establish a common understanding of Project Scope and plan for successful programme execution Motivate the team by communicating a shared vision, providing direction, setting goals and mentoring, creating a team environment that encourages people to work towards common objectives Carry out other duties that may reasonably be required by the Programmes Director or the Programme Manager in support of department activities Experience in new product implementation new product development. Personal attributes as a Project Manager Experienced Project Manager with a successful track record in setting up and executing full project lifecycle, including concept, launch, product development, transition to production, product delivery and in service support. Educated to degree level in Business/Engineering. APM qualified (or equivalent). Excellent leadership, delegation and team work skills with a collaborative mindset. Excellent communication, influencing and persuading skills at all levels in the business. High commercial and business awareness, customer focus and sales orientation. Resilient - able to operate effectively under stretching project constraints, pressure and displays sound judgement at all times PC and keyboard literate and working knowledge of project management tools, plus working knowledge of IFS or an equivalent ERP system. Experience of managing multi-disciplined projects with a focus on systems engineering and integration and/or manufacturing is highly desirable. A background in Maritime / Defence industry would be advantageous. Routine UK and occasional overseas travel will be required. Relocation Support Attracting high-level talent and people that can add value and expertise, is vital to our success. Attracting and retaining brilliant people is imperative so that's why we search across the UK for talent. We offer financial support to candidates that are considering relocating; this is considered on a case-by-case basis per role and subject to HMRC guidelines. Nationality Requirements Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers. Diverse & Inclusive Employer Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self. We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers. We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.
May 03, 2024
Full time
Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe. As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed. We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems. Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide! Flexible Working At Ultra Maritime, we understand that your personal life is just as important as your professional one. That's why we support and promote flexible working arrangements where possible. Whether you prefer a hybrid model, working remotely, or the structure of being on-site, we will support you as best as we can. Embrace the freedom to shape your work hours according to your needs, whether it's part-time, compressed hours, or a unique arrangement that suits your lifestyle. Rugeley embraces flexibility by offering adaptable start and finish times, empowering you to find the perfect balance between your professional and personal commitments. Bid farewell to rigid schedules and embrace the freedom to design your workday around your unique needs. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people. Job Description Key responsibilities as a Project Manager Be the primary customer contact. Successfully manage a portfolio of similar or related projects for a business stream achieving customer requirements along with meeting the business goals of schedule, budget, deliveries, risk management and winning new/follow on business. Monitor project performance against plan, cost and delivery, and identify appropriate corrective actions by conducting periodic cost, schedule, performance and risk reviews. Prioritise, identify and obtain the required resources, including facilities, tools and personnel to achieve successful project execution. Supply accurate cost and schedule information in the preparation of bids and reports. Provide effective leadership, manage all customer interfaces, and communicate effectively to Senior Management, team members and peers to establish a common understanding of Project Scope and plan for successful programme execution Motivate the team by communicating a shared vision, providing direction, setting goals and mentoring, creating a team environment that encourages people to work towards common objectives Carry out other duties that may reasonably be required by the Programmes Director or the Programme Manager in support of department activities Experience in new product implementation new product development. Personal attributes as a Project Manager Experienced Project Manager with a successful track record in setting up and executing full project lifecycle, including concept, launch, product development, transition to production, product delivery and in service support. Educated to degree level in Business/Engineering. APM qualified (or equivalent). Excellent leadership, delegation and team work skills with a collaborative mindset. Excellent communication, influencing and persuading skills at all levels in the business. High commercial and business awareness, customer focus and sales orientation. Resilient - able to operate effectively under stretching project constraints, pressure and displays sound judgement at all times PC and keyboard literate and working knowledge of project management tools, plus working knowledge of IFS or an equivalent ERP system. Experience of managing multi-disciplined projects with a focus on systems engineering and integration and/or manufacturing is highly desirable. A background in Maritime / Defence industry would be advantageous. Routine UK and occasional overseas travel will be required. Relocation Support Attracting high-level talent and people that can add value and expertise, is vital to our success. Attracting and retaining brilliant people is imperative so that's why we search across the UK for talent. We offer financial support to candidates that are considering relocating; this is considered on a case-by-case basis per role and subject to HMRC guidelines. Nationality Requirements Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers. Diverse & Inclusive Employer Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self. We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers. We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.