ServiceNow Specialist (SC/DV Security Cleared) Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for a ServiceNow Specialist to implement ServiceNow ITSM at a prestigious customer site. ServiceNow Specialist responsibilities As part of the implementation project team, build and deliver solutions Completion of enhancement/new functionality requests Build Service Catalog items & workflows As requested, lead aspects (e.g. demos/training/solutions) of the overall development to deliver successful outcomes for the customer. Assist ServiceNow admin support if required Coach/mentor more junior colleagues Produce high quality documentation ServiceNow Specialist skills & experience Essential; Active Security Clearance at SC/DV level, and able to attain DV level clearance. Experience of maintaining and developing ServiceNow ITSM ServiceNow development experience (Business Rules/Client Scripts/Workflows/Form Design/UI Actions/Service Portal etc.) Scripting experience Strong knowledge of ITIL Familiar with Agile/Waterfall Excellent written & verbal communication skills Desirable; ServiceNow certification Experience of other ServiceNow modules/applications (CSM/HRSD/FSM). ServiceNow integration experience Virtual Agent development The ServiceNow Specialist will be rewarded with an exciting role with a global lead in the IT Services space, along with excellent career advancement opportunities including access to a large library of training courses & accreditations to support personal and technical development. In addition to an attractive salary, the ServiceNow Specialist will also enjoy a comprehensive benefits package including Private Medical & Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday rising to 25 days, Life Insurance, and will also have access to on-site facilities including a Gym, Café, and Costa Coffee. Some flexible (hybrid) working will also be available after initial training.
May 18, 2024
Full time
ServiceNow Specialist (SC/DV Security Cleared) Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for a ServiceNow Specialist to implement ServiceNow ITSM at a prestigious customer site. ServiceNow Specialist responsibilities As part of the implementation project team, build and deliver solutions Completion of enhancement/new functionality requests Build Service Catalog items & workflows As requested, lead aspects (e.g. demos/training/solutions) of the overall development to deliver successful outcomes for the customer. Assist ServiceNow admin support if required Coach/mentor more junior colleagues Produce high quality documentation ServiceNow Specialist skills & experience Essential; Active Security Clearance at SC/DV level, and able to attain DV level clearance. Experience of maintaining and developing ServiceNow ITSM ServiceNow development experience (Business Rules/Client Scripts/Workflows/Form Design/UI Actions/Service Portal etc.) Scripting experience Strong knowledge of ITIL Familiar with Agile/Waterfall Excellent written & verbal communication skills Desirable; ServiceNow certification Experience of other ServiceNow modules/applications (CSM/HRSD/FSM). ServiceNow integration experience Virtual Agent development The ServiceNow Specialist will be rewarded with an exciting role with a global lead in the IT Services space, along with excellent career advancement opportunities including access to a large library of training courses & accreditations to support personal and technical development. In addition to an attractive salary, the ServiceNow Specialist will also enjoy a comprehensive benefits package including Private Medical & Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday rising to 25 days, Life Insurance, and will also have access to on-site facilities including a Gym, Café, and Costa Coffee. Some flexible (hybrid) working will also be available after initial training.
Do you have an interest in Technical Support? Are you Tech minded? Salary - £24,000 Would you enjoy working with the latest technology? Our client working out of a fantastic office in West Malling is seeking a Technical Agent to join their team. You don't need to have any previous experience in Tech, just to have an interest for it! You will be fully trained in the role. Duties will include: Working with both Technical and Non-technical individuals, you will be involved in supporting users at all levels Your key focus is to provide support to act as the first response delivering an excellent level of customer service Holding an excellent product knowledge Education & Experience: Strong technical skills - you could be able to rebuild a computer or just have an interest in technology/IT You have excellent communications skills Be able to make decisions quickly You reassure customers when delivering product diagnoses and potential solutions Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
May 18, 2024
Full time
Do you have an interest in Technical Support? Are you Tech minded? Salary - £24,000 Would you enjoy working with the latest technology? Our client working out of a fantastic office in West Malling is seeking a Technical Agent to join their team. You don't need to have any previous experience in Tech, just to have an interest for it! You will be fully trained in the role. Duties will include: Working with both Technical and Non-technical individuals, you will be involved in supporting users at all levels Your key focus is to provide support to act as the first response delivering an excellent level of customer service Holding an excellent product knowledge Education & Experience: Strong technical skills - you could be able to rebuild a computer or just have an interest in technology/IT You have excellent communications skills Be able to make decisions quickly You reassure customers when delivering product diagnoses and potential solutions Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
NOVOS is a fast-growing employee-owned agency specialising in eCommerce SEO working with ambitious brands aiming to disrupt their respective industries. We have a data-led approach to all of our work, from PR campaigns to SEO strategy. NOVOS has won multiple awards for work and cultural aspects over the last 4 years since the company was founded. We work with clients that range from Not on the High street and Swyft Home, to many other exciting up and coming brands. Are you looking for an opportunity where you can utilise your SEO skills and push the boundaries of eCommerce marketing? Would you love to have an opportunity to implement your strategies and execute innovative, impactful SEO campaigns for lots of exciting brands? Did you answer YES? If so, you are in the right place . Here at NOVOS we are looking for an upbeat and skilled SEO Strategy Manager to join our incredible ' employee owned' digital marketing agency based in the bustling city of London. Can you deliver bespoke & innovative SEO strategies that drive performance? As an SEO Strategy Manager we want you to push the boundaries of SEO for the clients we service. You will be responsible for forming and driving strategy for clients and ensuring we execute agreed deliverables that will drive results. You will understand how to analyse client data and use this to influence innovative SEO strategies that fix priority issues and explore exciting opportunities. You will have a track record of delivering performance increases for clients across eCommerce, with a strong understanding of how to work with clients, build lasting relationships, and drive revenue increases for them. As SEO Strategy Manager your main focus will be on client strategy and delivery and as such you are not expected to directly manage any team members. However, you will be expected to coach your colleagues and train them in how to build a successful strategy and deliver technical tickets, content briefs, and website analysis. You will report to the Head of SEO. You will work alongside an SEO Team Manager who will line manage a team of Senior Strategists and Strategists. Skills & experience preferred Skills & experience required If you have around 3 years of experience (or more!) in SEO, owning client strategy and deliverables and would love to join a fast-growing employee-led business, we are the right place for you! Some things we would like to see from you . A history of clever, innovative SEO strategies that are unique to the clients you work on. An excellent grasp of how technical SEO, content strategy, and Digital PR/links work together as part of a strategy and a clear understanding of when to utilise which. Knowledge and understanding of ecommerce SEO, and experience working with ecommerce brands. A clear track history of achieving growth for your clients against pre-set KPIs. Experience in managing and executing migrations - demonstrating organisation, efficiency and project management. Strong communication skills and the ability to build relationships with clients by understanding their needs and delivering to agreed timelines. The confidence to assess client concerns/objections and know when to stick to a proposed strategy for the greater good, versus pivoting based on their feedback. Strong technical SEO skills and prioritisation, including but not limited to crawling and indexing, site architecture, internal linking, structured data, CWV & site speed, common JavaScipt issues etc. A clear understanding of search intent, how customers search, where they search and why they purchase online - feeding into your ability to create unique and engaging content strategies. Good project management skills and an ability to produce high quality deliverables to known deadlines. An ability to make complex data sets simple to digest and understand. Additional skills Knowledge of Content Management Systems a bonus (Shopify/Magento/WooCommerce/BigCommerce/Headless) Working knowledge of HTML/CSS/JS A commercial understanding of budgets & resourcing Have a clear proclivity for keeping up with industry related topics and news, such as key updates, changes and use cases that can be applied to your day-to-day role. An understanding of other digital channels such as PPC, Email, Social and how they can influence an SEO strategy. Benefits of working at NOVOS About NOVOS NOVOS is a fast-growing agency specialising in eCommerce SEO. We have won multiple awards for our SEO, PR and Content Strategy work, alongside our culture - we recently came fifth place in UK's Best Workplaces 2022. We work with clients that range from household names such as TALA, Beavertown Brewery and Muji to exciting up-and-coming brands. We offer tonnes of company benefits including unlimited holiday, performance-based bonuses, culture activities, access to mental health support, health cash plan and flexible working policies, just to name a few Company Values This is our core value which separates us from competitors who overcomplicate SEO. We aim to simplify processes and functioning of the company meaning no 100-page docs or SEO jargon for the clients. Honesty is when you reveal the truth you feel needs to be known. Transparency is when others can see for themselves the truths they feel they need to know. Our clients trust us and we trust our team. We share the company's performance openly with the team, encouraging them to question the management. Specialism There are over 25000 digital agencies in the UK and SEO is a saturated market but what sets us apart is our specialist approach - we do only eCommerce SEO - we're specialists within a specialism. How can anyone do seo ecom better than us if that's all we do?' Stand out & be different Why blend in when you can stand out? Team NOVOS is not afraid to experiment, innovate and create - we don't copy trends, we set them. Most importantly, we are never afraid to admit mistakes and fail - that's how we learn. Never stop growing In the digital age, if you're not growing, you're standing still. We don't confine our knowledge and skill development to our niche, SEO. Learning from other industries gives us a fresh perspective and helps us become better business (not just SEO) consultants for our clients. We also pay for advanced, specialist training courses for our team. Service First In SEO, you can never guarantee results but we can guarantee the best service of any SEO agency. Weekly calls, meetings, visiting clients and taking an active interest in the business growth of our clients assures our genuine contribution beyond SEO Job with Unlimited Holidays A good work-life balance is essential for wellness so we encourage our team to take as much time off as they need without worrying about the number of vacation days We value our team's happiness more than its performance so we use 'Happiness Index' to ensure that the issues affecting the mental wellbeing of our team are fixed Health Besides an excellent health insurance plan, we offer free virtual Yoga, membership of meditation apps, and workout classes to our team and encourage discussions around health Hybrid Working Our office model that combines work-from-home with in-house work out of luxurious co-working spaces is so flexible & unique that it has been featured in the BBC Professional Training We want to see you grow with us so we allocate budgets for professional training and skill development courses besides organizing in-house training sessions We power you with the best laptops/screens or anything else that you may need to work comfortably from wherever you are Eco-friendly commute Although we only ask you to come to the office only twice a week (when possible), we do have a 'bike to work' scheme that makes your commute green Culture club We sure know how to have fun at NOVOS! Our culture committee plans fantastic events like company dinners at fancy restaurants, day outs and much more Discounts From sofas to cakes - enjoy online shopping with attractive discounts from our clients and associates exclusively for team NOVOS NOVOS' Company Culture in News We're eCommerce specialists for a reason, get in touch with us today and find out more. Name (Required) Email (Required) Company (Required) Website Where did you hear about us? If other, please specify How can we help? I'd love to be sent your monthly newsletter for eCom tips, news and advice Cyber warning: NOVOS () is not affiliated with any other third party company and will never contact you other than from a legitimate email.
May 18, 2024
Full time
NOVOS is a fast-growing employee-owned agency specialising in eCommerce SEO working with ambitious brands aiming to disrupt their respective industries. We have a data-led approach to all of our work, from PR campaigns to SEO strategy. NOVOS has won multiple awards for work and cultural aspects over the last 4 years since the company was founded. We work with clients that range from Not on the High street and Swyft Home, to many other exciting up and coming brands. Are you looking for an opportunity where you can utilise your SEO skills and push the boundaries of eCommerce marketing? Would you love to have an opportunity to implement your strategies and execute innovative, impactful SEO campaigns for lots of exciting brands? Did you answer YES? If so, you are in the right place . Here at NOVOS we are looking for an upbeat and skilled SEO Strategy Manager to join our incredible ' employee owned' digital marketing agency based in the bustling city of London. Can you deliver bespoke & innovative SEO strategies that drive performance? As an SEO Strategy Manager we want you to push the boundaries of SEO for the clients we service. You will be responsible for forming and driving strategy for clients and ensuring we execute agreed deliverables that will drive results. You will understand how to analyse client data and use this to influence innovative SEO strategies that fix priority issues and explore exciting opportunities. You will have a track record of delivering performance increases for clients across eCommerce, with a strong understanding of how to work with clients, build lasting relationships, and drive revenue increases for them. As SEO Strategy Manager your main focus will be on client strategy and delivery and as such you are not expected to directly manage any team members. However, you will be expected to coach your colleagues and train them in how to build a successful strategy and deliver technical tickets, content briefs, and website analysis. You will report to the Head of SEO. You will work alongside an SEO Team Manager who will line manage a team of Senior Strategists and Strategists. Skills & experience preferred Skills & experience required If you have around 3 years of experience (or more!) in SEO, owning client strategy and deliverables and would love to join a fast-growing employee-led business, we are the right place for you! Some things we would like to see from you . A history of clever, innovative SEO strategies that are unique to the clients you work on. An excellent grasp of how technical SEO, content strategy, and Digital PR/links work together as part of a strategy and a clear understanding of when to utilise which. Knowledge and understanding of ecommerce SEO, and experience working with ecommerce brands. A clear track history of achieving growth for your clients against pre-set KPIs. Experience in managing and executing migrations - demonstrating organisation, efficiency and project management. Strong communication skills and the ability to build relationships with clients by understanding their needs and delivering to agreed timelines. The confidence to assess client concerns/objections and know when to stick to a proposed strategy for the greater good, versus pivoting based on their feedback. Strong technical SEO skills and prioritisation, including but not limited to crawling and indexing, site architecture, internal linking, structured data, CWV & site speed, common JavaScipt issues etc. A clear understanding of search intent, how customers search, where they search and why they purchase online - feeding into your ability to create unique and engaging content strategies. Good project management skills and an ability to produce high quality deliverables to known deadlines. An ability to make complex data sets simple to digest and understand. Additional skills Knowledge of Content Management Systems a bonus (Shopify/Magento/WooCommerce/BigCommerce/Headless) Working knowledge of HTML/CSS/JS A commercial understanding of budgets & resourcing Have a clear proclivity for keeping up with industry related topics and news, such as key updates, changes and use cases that can be applied to your day-to-day role. An understanding of other digital channels such as PPC, Email, Social and how they can influence an SEO strategy. Benefits of working at NOVOS About NOVOS NOVOS is a fast-growing agency specialising in eCommerce SEO. We have won multiple awards for our SEO, PR and Content Strategy work, alongside our culture - we recently came fifth place in UK's Best Workplaces 2022. We work with clients that range from household names such as TALA, Beavertown Brewery and Muji to exciting up-and-coming brands. We offer tonnes of company benefits including unlimited holiday, performance-based bonuses, culture activities, access to mental health support, health cash plan and flexible working policies, just to name a few Company Values This is our core value which separates us from competitors who overcomplicate SEO. We aim to simplify processes and functioning of the company meaning no 100-page docs or SEO jargon for the clients. Honesty is when you reveal the truth you feel needs to be known. Transparency is when others can see for themselves the truths they feel they need to know. Our clients trust us and we trust our team. We share the company's performance openly with the team, encouraging them to question the management. Specialism There are over 25000 digital agencies in the UK and SEO is a saturated market but what sets us apart is our specialist approach - we do only eCommerce SEO - we're specialists within a specialism. How can anyone do seo ecom better than us if that's all we do?' Stand out & be different Why blend in when you can stand out? Team NOVOS is not afraid to experiment, innovate and create - we don't copy trends, we set them. Most importantly, we are never afraid to admit mistakes and fail - that's how we learn. Never stop growing In the digital age, if you're not growing, you're standing still. We don't confine our knowledge and skill development to our niche, SEO. Learning from other industries gives us a fresh perspective and helps us become better business (not just SEO) consultants for our clients. We also pay for advanced, specialist training courses for our team. Service First In SEO, you can never guarantee results but we can guarantee the best service of any SEO agency. Weekly calls, meetings, visiting clients and taking an active interest in the business growth of our clients assures our genuine contribution beyond SEO Job with Unlimited Holidays A good work-life balance is essential for wellness so we encourage our team to take as much time off as they need without worrying about the number of vacation days We value our team's happiness more than its performance so we use 'Happiness Index' to ensure that the issues affecting the mental wellbeing of our team are fixed Health Besides an excellent health insurance plan, we offer free virtual Yoga, membership of meditation apps, and workout classes to our team and encourage discussions around health Hybrid Working Our office model that combines work-from-home with in-house work out of luxurious co-working spaces is so flexible & unique that it has been featured in the BBC Professional Training We want to see you grow with us so we allocate budgets for professional training and skill development courses besides organizing in-house training sessions We power you with the best laptops/screens or anything else that you may need to work comfortably from wherever you are Eco-friendly commute Although we only ask you to come to the office only twice a week (when possible), we do have a 'bike to work' scheme that makes your commute green Culture club We sure know how to have fun at NOVOS! Our culture committee plans fantastic events like company dinners at fancy restaurants, day outs and much more Discounts From sofas to cakes - enjoy online shopping with attractive discounts from our clients and associates exclusively for team NOVOS NOVOS' Company Culture in News We're eCommerce specialists for a reason, get in touch with us today and find out more. Name (Required) Email (Required) Company (Required) Website Where did you hear about us? If other, please specify How can we help? I'd love to be sent your monthly newsletter for eCom tips, news and advice Cyber warning: NOVOS () is not affiliated with any other third party company and will never contact you other than from a legitimate email.
Information Technology Services' (ITS) provide IT Services to the global Crown Agents Group, ensuring IT solutions are identified and implemented to enable Crown Agents continued business operation in some of the most complex environments around the world Main Job Purpose Reporting into the Chief Operations and Performance Office, the Head of IT has overall responsibility for the management and delivery of corporate and client programming IT. The Head of IT is responsible for strategic planning, financial forecasting/budgeting and day-to-day operations IT across the CA group. They will also be responsible for ensuring that activities undertaken by and for the group are to the appropriate levels of effectiveness, quality, cost-efficiency and risk awareness Advise the Executive Committee & Board on IT strategy and tactical planning including policy & related best practice. Advise programme teams on IT strategy, budgets and risks associated during programme design phase. Work with the IT committee to establish the strategic direction and implementation of the Company's information systems. Ensure we remain up to date on the current trends and opportunities in IT to support effective and efficient business delivery. Provide strategic planning and insight into the future role of IT within the company globally; develop and refine related services to meet statutory and regulatory requirements Where necessary, lead the design and re-engineering of systems and processes to ensure it aligns with business need. Structure and resource the IT functions appropriately to facilitate delivery of service. Encourage & enable knowledge sharing and collaborative working across IT Identify ways to improve business efficiency via increased automation, integration and AI. Operational Management Oversee the setting of budgets and Annual Operating Plans for the IT. Lead a team of 4 to effectively deliver the ITS services Develop business case justifications and cost/benefit analyses for IT operational projects. Manage IT cost to ensure cost-effectiveness across licences, IT infrastructure and assets. Development and implementation of all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Oversight of Supplier budgets and invoices. Oversee the Service Desk Manager and the relationship with our outsourced service desk provider to ensure the required level on service, enhancing performance Negotiation and oversight of vendor, outsourced providers, consultant contracts and service agreements. Ensure a 'smart customer' approach to all external providers, in overseeing CA servers and the SQL database estate. General Provide technical cover for the IT management team, Service, Application and development managers. Provide cover and support to users with physical IT issues in the London office. Oversee and Support the IT Applications Manager to get the most out of applications used by the business. Oversee and support the IT team in any development requirements. Find ways to improve the service received in the international offices, to ensure this equates to the service received by staff in London. Manage and actively support daily operations of IT services including system interfaces, user support issues and IT maintenance tasks. About you Understanding database languages including SQL Understand integration languages and techniques including API and XML Experience of web, mobile app and portal development techniques Understanding of Cyber Security frameworks and experience in Cyber Security Accreditation Strong willingness to roll your sleeves up and dig in when support is needed Extensive experience of IT management including time spent at a senior management level. Experience working within a global organisation. Experience developing or contributing to ITS strategies. Experience supporting non-IT staff and programmes to use IT to enhance their experience and client offerings. Experience managing a Service Desk. Extensive experience in managing and negotiating with ITS suppliers. Experience in developing and adhering to ITS budgets. About us You'll be working with Crown Agents which is a high impact social enterprise passionate about transforming the future for millions of people. Since our creation in 1833 we have worked across the globe to improve public services and drive economic growth. Our expertise is finding new solutions to difficult problems for clients in the areas of health, governance, economic growth, humanitarian action and supply chain services. We work with and train leaders at local, national and international level to achieve lasting change drawing on our insight and experience. Crown Agents is committed to diversity and will promote diversity for all candidates at all times as well as a business culture that reflects that belief. Crown Agents will treat everyone equally irrespective of race, religion, colour, sex, age, national origin, disability or sexual orientation, and places an obligation upon all staff to respect and act in accordance with the policy. Crown Agents shall not discriminate unlawfully when deciding which candidates are selected for interview, or in any terms of employment, and will ensure that each candidate is assessed only in accordance with their merits, qualifications and abilities to perform the role. Crown Agents is committed to being an organisation enhanced by diversity and encourages applications from anyone who shares our values and commitment to improving the lives of communities affected by poverty or conflict. About what's on offer Crown Agents offers an excellent salary package Crown Agents is piloting certain provisions of the Misconduct Disclosure Scheme (MDS), hence will request information from the applicant's previous employers relating to any findings of sexual misconduct during employment, or incidents involving the applicant under investigation when the applicant left employment. By submitting an application, the applicant confirms understanding of these recruitment procedures.
May 18, 2024
Full time
Information Technology Services' (ITS) provide IT Services to the global Crown Agents Group, ensuring IT solutions are identified and implemented to enable Crown Agents continued business operation in some of the most complex environments around the world Main Job Purpose Reporting into the Chief Operations and Performance Office, the Head of IT has overall responsibility for the management and delivery of corporate and client programming IT. The Head of IT is responsible for strategic planning, financial forecasting/budgeting and day-to-day operations IT across the CA group. They will also be responsible for ensuring that activities undertaken by and for the group are to the appropriate levels of effectiveness, quality, cost-efficiency and risk awareness Advise the Executive Committee & Board on IT strategy and tactical planning including policy & related best practice. Advise programme teams on IT strategy, budgets and risks associated during programme design phase. Work with the IT committee to establish the strategic direction and implementation of the Company's information systems. Ensure we remain up to date on the current trends and opportunities in IT to support effective and efficient business delivery. Provide strategic planning and insight into the future role of IT within the company globally; develop and refine related services to meet statutory and regulatory requirements Where necessary, lead the design and re-engineering of systems and processes to ensure it aligns with business need. Structure and resource the IT functions appropriately to facilitate delivery of service. Encourage & enable knowledge sharing and collaborative working across IT Identify ways to improve business efficiency via increased automation, integration and AI. Operational Management Oversee the setting of budgets and Annual Operating Plans for the IT. Lead a team of 4 to effectively deliver the ITS services Develop business case justifications and cost/benefit analyses for IT operational projects. Manage IT cost to ensure cost-effectiveness across licences, IT infrastructure and assets. Development and implementation of all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Oversight of Supplier budgets and invoices. Oversee the Service Desk Manager and the relationship with our outsourced service desk provider to ensure the required level on service, enhancing performance Negotiation and oversight of vendor, outsourced providers, consultant contracts and service agreements. Ensure a 'smart customer' approach to all external providers, in overseeing CA servers and the SQL database estate. General Provide technical cover for the IT management team, Service, Application and development managers. Provide cover and support to users with physical IT issues in the London office. Oversee and Support the IT Applications Manager to get the most out of applications used by the business. Oversee and support the IT team in any development requirements. Find ways to improve the service received in the international offices, to ensure this equates to the service received by staff in London. Manage and actively support daily operations of IT services including system interfaces, user support issues and IT maintenance tasks. About you Understanding database languages including SQL Understand integration languages and techniques including API and XML Experience of web, mobile app and portal development techniques Understanding of Cyber Security frameworks and experience in Cyber Security Accreditation Strong willingness to roll your sleeves up and dig in when support is needed Extensive experience of IT management including time spent at a senior management level. Experience working within a global organisation. Experience developing or contributing to ITS strategies. Experience supporting non-IT staff and programmes to use IT to enhance their experience and client offerings. Experience managing a Service Desk. Extensive experience in managing and negotiating with ITS suppliers. Experience in developing and adhering to ITS budgets. About us You'll be working with Crown Agents which is a high impact social enterprise passionate about transforming the future for millions of people. Since our creation in 1833 we have worked across the globe to improve public services and drive economic growth. Our expertise is finding new solutions to difficult problems for clients in the areas of health, governance, economic growth, humanitarian action and supply chain services. We work with and train leaders at local, national and international level to achieve lasting change drawing on our insight and experience. Crown Agents is committed to diversity and will promote diversity for all candidates at all times as well as a business culture that reflects that belief. Crown Agents will treat everyone equally irrespective of race, religion, colour, sex, age, national origin, disability or sexual orientation, and places an obligation upon all staff to respect and act in accordance with the policy. Crown Agents shall not discriminate unlawfully when deciding which candidates are selected for interview, or in any terms of employment, and will ensure that each candidate is assessed only in accordance with their merits, qualifications and abilities to perform the role. Crown Agents is committed to being an organisation enhanced by diversity and encourages applications from anyone who shares our values and commitment to improving the lives of communities affected by poverty or conflict. About what's on offer Crown Agents offers an excellent salary package Crown Agents is piloting certain provisions of the Misconduct Disclosure Scheme (MDS), hence will request information from the applicant's previous employers relating to any findings of sexual misconduct during employment, or incidents involving the applicant under investigation when the applicant left employment. By submitting an application, the applicant confirms understanding of these recruitment procedures.
You will be: Working closely with Business Analysts , supporting the development of good business and technical requirements. Working closely with internal and external technical teams (delivery, development and test) ensuring the built solution aligns to the agreed design. Working with the Project Management Office , aligning to our delivery strategies. Working with Enterprise Architecture , aligning solutions to our technology strategies. Leading the recommendation of appropriate technologies and architectures to meet requirements for particular projects (within the constraints of Project Needs, Business Needs, Enterprise Architecture and Technology). Ensuring technology options are fully costed, and risks and benefits understood to enable effective decision-making by project teams, sponsors and subject matter experts Ensuring clear handover of agreed design to delivery teams and continued architectural support throughout the delivery and cutover of solutions. Ensuring software vendors and outsourced implementation partners meet the required technology specifications to deliver a quality product, adhering to technical governance . Building and maintaining customer and stakeholder relationships that will support our ability to deliver its mission, its reputation and remain sustainable. Being an agent of change through visible ownership, clear and consistent communication and a focus on benefits realisation . Ensuring compliance with appropriate internal and external governance including quality, health, safety, security and environmental legislation, minimising risk to the business and enhancing our reputation. We are now working in a hybrid way, with a mix of remote and office working. We strive to offer a great work life balance - if you are looking for flexible options, we will try to make this work where business possible. This will be dependent on the kind of role you do and part of the business you work in. About the Candidate Knowledge, Experience and Skills Strong solutions architecture skills and experience Knowledge and experience with hybrid cloud and on-prem environments Exposure to the cyber security aspects of solution architectures Well versed with cloud architecture frameworks and design patterns Knowledge of data architecture and exposure to the pros and cons of various forms of data storage and processing Knowledge and experience with MS Azure solution architectures (esp. IaaS, PaaS and SaaS based solutions) Experience in MS Azure Infra, Networks, Storage, Apps and Azure DevOps Experience with Azure Resource Manager, Resource Groups, Virtual Networks, Azure Virtual Machines, Azure Storage types, PowerShell DSC, Azure Automation, Azure Active Directory (Entra), and Azure Site Recovery Experience in developing and deploying cloud native applications using Azure PaaS Capabilities (App Services Plans, Key Vault, Azure Cosmos DB types) Strong communications , listening and influencing skills (diagrams, written and verbal) Experience in creating solution proposals, statement of work (SOW), presenting and articulating Strong business and technical analysis skills Ability to research existing and new solution components and blueprints to match with solution requirements Ability to use a risk based approach to recommendations on architectures Ability to tailor your approach to the given project / business area / vendor Ability to cope with ambiguity , whilst still striving for the required levels of clarity Understanding that "perfect is the enemy of good" Some experience diagramming with UML and utilising blueprint diagrams Exposure to how business works (i.e. you have sight outside of just the IT department) Personal Qualities Diligent , resilient and self-reliant Adaptable to different teams and environments Passionate for architecting good solutions within given constraints Self-motivated to drive your own learning (esp. in the MS Azure cloud solutions architecture space) Keen to grow knowledge in self and others through mentoring, coaching and sharing experience. Content not to reinvent the wheel, but to use existing solution sets and blueprints where available, and weave together and tailor where needed
May 17, 2024
Full time
You will be: Working closely with Business Analysts , supporting the development of good business and technical requirements. Working closely with internal and external technical teams (delivery, development and test) ensuring the built solution aligns to the agreed design. Working with the Project Management Office , aligning to our delivery strategies. Working with Enterprise Architecture , aligning solutions to our technology strategies. Leading the recommendation of appropriate technologies and architectures to meet requirements for particular projects (within the constraints of Project Needs, Business Needs, Enterprise Architecture and Technology). Ensuring technology options are fully costed, and risks and benefits understood to enable effective decision-making by project teams, sponsors and subject matter experts Ensuring clear handover of agreed design to delivery teams and continued architectural support throughout the delivery and cutover of solutions. Ensuring software vendors and outsourced implementation partners meet the required technology specifications to deliver a quality product, adhering to technical governance . Building and maintaining customer and stakeholder relationships that will support our ability to deliver its mission, its reputation and remain sustainable. Being an agent of change through visible ownership, clear and consistent communication and a focus on benefits realisation . Ensuring compliance with appropriate internal and external governance including quality, health, safety, security and environmental legislation, minimising risk to the business and enhancing our reputation. We are now working in a hybrid way, with a mix of remote and office working. We strive to offer a great work life balance - if you are looking for flexible options, we will try to make this work where business possible. This will be dependent on the kind of role you do and part of the business you work in. About the Candidate Knowledge, Experience and Skills Strong solutions architecture skills and experience Knowledge and experience with hybrid cloud and on-prem environments Exposure to the cyber security aspects of solution architectures Well versed with cloud architecture frameworks and design patterns Knowledge of data architecture and exposure to the pros and cons of various forms of data storage and processing Knowledge and experience with MS Azure solution architectures (esp. IaaS, PaaS and SaaS based solutions) Experience in MS Azure Infra, Networks, Storage, Apps and Azure DevOps Experience with Azure Resource Manager, Resource Groups, Virtual Networks, Azure Virtual Machines, Azure Storage types, PowerShell DSC, Azure Automation, Azure Active Directory (Entra), and Azure Site Recovery Experience in developing and deploying cloud native applications using Azure PaaS Capabilities (App Services Plans, Key Vault, Azure Cosmos DB types) Strong communications , listening and influencing skills (diagrams, written and verbal) Experience in creating solution proposals, statement of work (SOW), presenting and articulating Strong business and technical analysis skills Ability to research existing and new solution components and blueprints to match with solution requirements Ability to use a risk based approach to recommendations on architectures Ability to tailor your approach to the given project / business area / vendor Ability to cope with ambiguity , whilst still striving for the required levels of clarity Understanding that "perfect is the enemy of good" Some experience diagramming with UML and utilising blueprint diagrams Exposure to how business works (i.e. you have sight outside of just the IT department) Personal Qualities Diligent , resilient and self-reliant Adaptable to different teams and environments Passionate for architecting good solutions within given constraints Self-motivated to drive your own learning (esp. in the MS Azure cloud solutions architecture space) Keen to grow knowledge in self and others through mentoring, coaching and sharing experience. Content not to reinvent the wheel, but to use existing solution sets and blueprints where available, and weave together and tailor where needed
Job title: Customer Helpdesk Support Agent Salary: 20,000 - 24,000 Location: Office - Kings Hill, Kent Schedule: Monday - Friday, flexible working hours between 08.00-18.00, 7.5 hours per day, 37.5 hours per week. Shift Patterns: 8:00-16:00, 9:00-17:00, 10-18:00 and weekend work included. About you Do you have previous customer service experience and would like to step into a technical helpdesk position? We are looking for Customer Helpdesk Technican's who will provide our customers with quick concise diagnostics and technical support who are experiencing issues with their broadband service. This is a training opportunity for those who are interested in learning more about telecoms! The role: Working as part of the Technical Support Team your role will be pivotal in keeping our customer connected to their broadband. You will provide a world class customer service and manage customer incidents and reassuring the customer by providing speedy resolutions with their broadband, phone line, fibre broadband and WIFI and router issues to deliver excellent customer service resolution in superspeed time by; Respond to customers within the agreed target times when service issues are detected and communicate to the customer through various technologies, for example, phone, e-mail and webchat, until resolution. Manage tickets assigned, logging and keeping records of customer services issues and solutions in the helpdesk ticketing system, ensuring all is up to date. Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed and where fault cannot be fixed remotely escalate to field engineers. Escalate service users to second and third line support engineers when appropriate for swift resolution Liaise with third party telecommunication providers to achieve a swift and satisfactory resolution for all customers. Skills and Experience Experience in a customer service, call centre environment or first line support ideally in telecommunications industry would be preferred but not essential. Delivering exceptional high quality standard customer service, technical support and stiving to improve customer service experience. Working in a fast paced environment, experience to adapt to each circumstance to win over customers and overcome challenges. Excellent communications skills, verbal, listening, written and being able to talk through the customer through the required steps to resolve issues Have a desire to learn and develop knowledge about broadband, WIFI, Routers and also how the Trooli network works Good level of knowledge with IT literacy and technical understanding and logical thinker Excellent attention to detail, and analytical thinking Qualifications: Ideally you will have one of the following qualifications or equivalent experience: Educated to GCSE or equivalent, ideally grade C and above with math, English, and IT or Science NVQ level 1, 2 or 3 in Customer services would be beneficial Network Engineer qualification computer software/systems engineer, computer systems and networks At Trooli we work hard to create an inclusive, collaborative and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to (url removed). We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
May 17, 2024
Full time
Job title: Customer Helpdesk Support Agent Salary: 20,000 - 24,000 Location: Office - Kings Hill, Kent Schedule: Monday - Friday, flexible working hours between 08.00-18.00, 7.5 hours per day, 37.5 hours per week. Shift Patterns: 8:00-16:00, 9:00-17:00, 10-18:00 and weekend work included. About you Do you have previous customer service experience and would like to step into a technical helpdesk position? We are looking for Customer Helpdesk Technican's who will provide our customers with quick concise diagnostics and technical support who are experiencing issues with their broadband service. This is a training opportunity for those who are interested in learning more about telecoms! The role: Working as part of the Technical Support Team your role will be pivotal in keeping our customer connected to their broadband. You will provide a world class customer service and manage customer incidents and reassuring the customer by providing speedy resolutions with their broadband, phone line, fibre broadband and WIFI and router issues to deliver excellent customer service resolution in superspeed time by; Respond to customers within the agreed target times when service issues are detected and communicate to the customer through various technologies, for example, phone, e-mail and webchat, until resolution. Manage tickets assigned, logging and keeping records of customer services issues and solutions in the helpdesk ticketing system, ensuring all is up to date. Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed and where fault cannot be fixed remotely escalate to field engineers. Escalate service users to second and third line support engineers when appropriate for swift resolution Liaise with third party telecommunication providers to achieve a swift and satisfactory resolution for all customers. Skills and Experience Experience in a customer service, call centre environment or first line support ideally in telecommunications industry would be preferred but not essential. Delivering exceptional high quality standard customer service, technical support and stiving to improve customer service experience. Working in a fast paced environment, experience to adapt to each circumstance to win over customers and overcome challenges. Excellent communications skills, verbal, listening, written and being able to talk through the customer through the required steps to resolve issues Have a desire to learn and develop knowledge about broadband, WIFI, Routers and also how the Trooli network works Good level of knowledge with IT literacy and technical understanding and logical thinker Excellent attention to detail, and analytical thinking Qualifications: Ideally you will have one of the following qualifications or equivalent experience: Educated to GCSE or equivalent, ideally grade C and above with math, English, and IT or Science NVQ level 1, 2 or 3 in Customer services would be beneficial Network Engineer qualification computer software/systems engineer, computer systems and networks At Trooli we work hard to create an inclusive, collaborative and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to (url removed). We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
Senior Software Engineer - B2B Remote (must be based in the United Kingdom) Salary: £50,000 - £60,000 We seek a detail-oriented problem solver who identifies issues and develops innovative solutions to join a highly motivated team of engineers working remotely on technically challenging projects in collaboration with our highly focused product management teams. Your work will enhance our platform and create delightful experiences for our users. You ll report directly to our Head of Engineering. As a Senior Software Engineer, we value your curiosity in all aspects of technology. Your role is to be an enthusiastic learner with an appetite for challenges and problem-solving and to increase knowledge within the team and drive change across the organisation. You'll be up-to-date with industry and technology trends and passionate about well-designed, well-defined, structured code. Championing new ideas, you will uphold a commitment to standards, testing, and following best practice processes. Your influence is critical in shaping our technical direction and fostering a culture of innovation. You'll have the opportunity to work on exciting projects that leverage the latest technologies, including Vue.js, Nuxt.js, and Typescript. We aim to deliver a seamless user experience that goes above and beyond. We believe in being open and transparent about our problems and enjoy helping our users and colleagues resolve their challenges. We're looking for someone who can take complete ownership of projects, and solutions individually or as a technical lead and enjoys researching and capturing new ideas and suggestions. Enjoy the benefits of a remote, asynchronous environment where you can achieve deep focus, balance work and life, and deliver cutting-edge solutions that make a difference. Join us in defining the future of our platform. Key responsibilities: Foster effective collaboration within our dedicated team to deliver high-quality, responsive applications. Mentor team members in integrating these applications with third-party APIs and services, showcasing best practices. Uphold and enforce standards by ensuring the production of clean, well-documented, and easily maintainable code. Leverage your problem-solving skills to troubleshoot and rectify application issues, understand the underlying causes, and devise comprehensive, long-term solutions. Stay informed and share knowledge about emerging trends and technologies to ensure the team remains at the forefront of the field. Lead initiatives to improve technical quality and project delivery within the team. Skills and experience: At least 5+ years of full-stack development experience using PHP, Typescript, Laravel, Vue.js, and Nuxt.js. Solid understanding of web development technologies, including PHP, MySQL, HTML, CSS, and JavaScript. Mastery of PHP 8.2 and Laravel 9+, emphasising a DevOps mindset, including observability, monitoring, and alerts. Proficiency in working with APIs and integrating third-party services. Excellent problem-solving skills, with an ability to troubleshoot application issues and understand their underlying causes. Ability to work independently and in a team, with excellent communication and stakeholder management skills. Expertise with Tailwind CSS or other structure-based CSS standards, such as BEM and SMACSS. A passion for following best practices and high standards in coding. About us: UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work (GPTW ). Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in 47 university cities and towns across the UK, and we have huge ambitions for 2024. Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn t be a more exciting time to join us. We are a team driven and united by our core values: Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen What do you get when you work here? With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW ) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events. When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
May 17, 2024
Full time
Senior Software Engineer - B2B Remote (must be based in the United Kingdom) Salary: £50,000 - £60,000 We seek a detail-oriented problem solver who identifies issues and develops innovative solutions to join a highly motivated team of engineers working remotely on technically challenging projects in collaboration with our highly focused product management teams. Your work will enhance our platform and create delightful experiences for our users. You ll report directly to our Head of Engineering. As a Senior Software Engineer, we value your curiosity in all aspects of technology. Your role is to be an enthusiastic learner with an appetite for challenges and problem-solving and to increase knowledge within the team and drive change across the organisation. You'll be up-to-date with industry and technology trends and passionate about well-designed, well-defined, structured code. Championing new ideas, you will uphold a commitment to standards, testing, and following best practice processes. Your influence is critical in shaping our technical direction and fostering a culture of innovation. You'll have the opportunity to work on exciting projects that leverage the latest technologies, including Vue.js, Nuxt.js, and Typescript. We aim to deliver a seamless user experience that goes above and beyond. We believe in being open and transparent about our problems and enjoy helping our users and colleagues resolve their challenges. We're looking for someone who can take complete ownership of projects, and solutions individually or as a technical lead and enjoys researching and capturing new ideas and suggestions. Enjoy the benefits of a remote, asynchronous environment where you can achieve deep focus, balance work and life, and deliver cutting-edge solutions that make a difference. Join us in defining the future of our platform. Key responsibilities: Foster effective collaboration within our dedicated team to deliver high-quality, responsive applications. Mentor team members in integrating these applications with third-party APIs and services, showcasing best practices. Uphold and enforce standards by ensuring the production of clean, well-documented, and easily maintainable code. Leverage your problem-solving skills to troubleshoot and rectify application issues, understand the underlying causes, and devise comprehensive, long-term solutions. Stay informed and share knowledge about emerging trends and technologies to ensure the team remains at the forefront of the field. Lead initiatives to improve technical quality and project delivery within the team. Skills and experience: At least 5+ years of full-stack development experience using PHP, Typescript, Laravel, Vue.js, and Nuxt.js. Solid understanding of web development technologies, including PHP, MySQL, HTML, CSS, and JavaScript. Mastery of PHP 8.2 and Laravel 9+, emphasising a DevOps mindset, including observability, monitoring, and alerts. Proficiency in working with APIs and integrating third-party services. Excellent problem-solving skills, with an ability to troubleshoot application issues and understand their underlying causes. Ability to work independently and in a team, with excellent communication and stakeholder management skills. Expertise with Tailwind CSS or other structure-based CSS standards, such as BEM and SMACSS. A passion for following best practices and high standards in coding. About us: UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work (GPTW ). Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in 47 university cities and towns across the UK, and we have huge ambitions for 2024. Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn t be a more exciting time to join us. We are a team driven and united by our core values: Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen What do you get when you work here? With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW ) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events. When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
You're great with customers and you have a passion for digital technology and IT - You're looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills. You're looking to join a company where your efforts are valued and where you can visibly witness the meaningful impact you create, all within a supportive and collaborative work environment. We are looking for a Technical Support Advisor to become a valuable part of our client's close-knit team. This pivotal role involves overseeing a third-party system and portals vital to the companies client interactions. The role offers: Salary - £24,000 Hybrid working (3 days office / 2 days at home following probation) Annual Bonus 25 Days Holiday + Bank Holidays The chance to work for a family owned business, with a company culture built on it's values promoting trust and a great team ethic. As the Technical Support Advisor, you will be the key liaison between clients and the company. You will play a crucial role in managing client onboarding, addressing feedback, and resolving any issues that arise. Key Responsibilities: System Management : Take charge of the client-facing portals, ensuring smooth operations, setting up new clients, and managing changes. Client Communication : Act as the primary point of contact for client communication, gathering feedback, and implementing necessary improvements. Issue Resolution and Training : Address client concerns, provide necessary training, and resolve any system-related issues efficiently. Collaborative Reporting : Work closely with the team to generate and deliver regular reports on system performance and client metrics, aiding in decision-making processes. What you'll get: Salary - £24,000 Annual Bonus 25 Days Holiday + Bank Holidays Hybrid Working Eye care vouchers Social events throughout the year Company Sick Pay Scheme Workplace Mental Health Initiative This role would suit a Customer Service Advisor, Customer Service Executive or Desktop Support Agent with experience or an interest in anything tech-related such as IT, Computing, Software development or digital programming.
May 17, 2024
Full time
You're great with customers and you have a passion for digital technology and IT - You're looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills. You're looking to join a company where your efforts are valued and where you can visibly witness the meaningful impact you create, all within a supportive and collaborative work environment. We are looking for a Technical Support Advisor to become a valuable part of our client's close-knit team. This pivotal role involves overseeing a third-party system and portals vital to the companies client interactions. The role offers: Salary - £24,000 Hybrid working (3 days office / 2 days at home following probation) Annual Bonus 25 Days Holiday + Bank Holidays The chance to work for a family owned business, with a company culture built on it's values promoting trust and a great team ethic. As the Technical Support Advisor, you will be the key liaison between clients and the company. You will play a crucial role in managing client onboarding, addressing feedback, and resolving any issues that arise. Key Responsibilities: System Management : Take charge of the client-facing portals, ensuring smooth operations, setting up new clients, and managing changes. Client Communication : Act as the primary point of contact for client communication, gathering feedback, and implementing necessary improvements. Issue Resolution and Training : Address client concerns, provide necessary training, and resolve any system-related issues efficiently. Collaborative Reporting : Work closely with the team to generate and deliver regular reports on system performance and client metrics, aiding in decision-making processes. What you'll get: Salary - £24,000 Annual Bonus 25 Days Holiday + Bank Holidays Hybrid Working Eye care vouchers Social events throughout the year Company Sick Pay Scheme Workplace Mental Health Initiative This role would suit a Customer Service Advisor, Customer Service Executive or Desktop Support Agent with experience or an interest in anything tech-related such as IT, Computing, Software development or digital programming.
Data Scientist The role of a data scientist in the pricing science team is a mixture of exploration and support. The Data scientists or Pricing Science are the chief avenue of new techniques, approaches, and ways of doing things into our price modelling process. They are also responsible for the maintenance of the tools that are used by the price modelling teams. As a wider level the pricing science team are expected to contribute, along with other data scientists and engineers, to the development of our tech infrastructure. There will also be occasions where a data scientist collaborates with third party partners to develop new products outside of pricing such as risk or customer behaviour scores. Key Accountabilities & Responsibilities Develop a strong understanding of how we price Motor and Home insurance products Develop an understanding of how and where we can improve current processes & practice Introduce and lead research and development projects to improve the performance and efficiency of the machine learning models ? Collaborate with Technical Pricing Team to identify business problems and recommend solutions? Adapt working with our current tools and developments that are mainly based on R and Python? Collaborate with our data scientists in the maintenance of the existing tools and platforms Work with other data scientists Skills, Experience and Knowledge Programing skills in Python or R (or both) and their relevant data science and statistics libraries? Knowledge on data manipulations, machine learning, advanced analytics, and statistical techniques ? Ability in communicating with the team members and written and verbal presentation skills ? Ability to engage in teamwork and to collaborate with the team to produce the best outputs Degree qualification in relevant discipline e.g., mathematics, computer science, computer engineering, statistics? (advantageous) Experience in insurance or other financial services (advantageous) Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative environment Hybrid/Flexible working model 25 days annual leave plus of Bank Holidays and the ability to buy an additional three days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary
May 17, 2024
Full time
Data Scientist The role of a data scientist in the pricing science team is a mixture of exploration and support. The Data scientists or Pricing Science are the chief avenue of new techniques, approaches, and ways of doing things into our price modelling process. They are also responsible for the maintenance of the tools that are used by the price modelling teams. As a wider level the pricing science team are expected to contribute, along with other data scientists and engineers, to the development of our tech infrastructure. There will also be occasions where a data scientist collaborates with third party partners to develop new products outside of pricing such as risk or customer behaviour scores. Key Accountabilities & Responsibilities Develop a strong understanding of how we price Motor and Home insurance products Develop an understanding of how and where we can improve current processes & practice Introduce and lead research and development projects to improve the performance and efficiency of the machine learning models ? Collaborate with Technical Pricing Team to identify business problems and recommend solutions? Adapt working with our current tools and developments that are mainly based on R and Python? Collaborate with our data scientists in the maintenance of the existing tools and platforms Work with other data scientists Skills, Experience and Knowledge Programing skills in Python or R (or both) and their relevant data science and statistics libraries? Knowledge on data manipulations, machine learning, advanced analytics, and statistical techniques ? Ability in communicating with the team members and written and verbal presentation skills ? Ability to engage in teamwork and to collaborate with the team to produce the best outputs Degree qualification in relevant discipline e.g., mathematics, computer science, computer engineering, statistics? (advantageous) Experience in insurance or other financial services (advantageous) Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative environment Hybrid/Flexible working model 25 days annual leave plus of Bank Holidays and the ability to buy an additional three days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary
Business Unit: Chief Operating Office Salary range: £68,000 - £90,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Senior Solution Designer to lead our COE design advisory and assurance services, guiding colleagues and project teams/squads on Power Platform best practice, design/development standards and alignment to strategic architecture. You will evaluate and approve design proposals, facilitate COE assurance review forums, and represent the COE in formal design boards. You will work closely with our Microsoft fast-track advisors, 3rd party partners, enterprise architecture and solution design community to determine and shape best practices and design standards. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing • Working directly with our Enterprise Architecture leads to inform strategic architecture for the Power Platform and translate this into design patterns for solution designers across our tribes/projects.• Working collaboratively with SMEs from Microsoft, our 3rd party partners and from within the business to shape solution ideas and determine approved patterns for the adoption and implementation of Power Platform solutions and services. • Reviewing and impact assessing all Power Platform design submissions to ratify compliance with reference architecture and COE approved design patterns, with decision making authority on approval to proceed to build.• Working with colleagues and projects/squads to provide SME advice during project initiation and ideation, guiding them on best practice, standards and what to consider as part of the design assurance process.• Represent COE in technical governance forums, providing advice, feedback and decisions in relation to adoption and implementation of Power Platform components and services.• Acting as a gatekeeper and safety-net for our Power Platform service, supporting COE leadership by proactively identifying risks and issues and intervening to prevent problems before they happen.• Working with the COE team to document standards and best practices for adoption and implementation of Power Platform components and services, ensuring all documentation is accurate, consistent and up-to-date and in line with latest features and best-practice guidance from Microsoft.• Leading and mentoring COE colleagues to support their development and to advance collective skills and capabilities within the COE. We need you to have • Extensive experience (5+ years) in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power BI, preferably in a Solution Architect or Solution Designer role.• Knowledge and experience in applying best practices and standards for developing and maintaining secure, scalable, and performant solutions on the Microsoft Power Platform.• Extensive knowledge of the capabilities and limitations of the Microsoft Power Platform and how to leverage them to meet business requirements.• Knowledge and experience implementing the many integration options and methods for connecting the Microsoft Power Platform with other Microsoft and 3rd party services and data sources, including Microsoft 365 and Azure services.• Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform.• Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential • Experience performing in a Centre Of Excellence role, ideally in a Microsoft Power Platform capacity.• Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI.• Microsoft certification: PL-600 (Power Platform Solution Architect), AZ-900 (Azure Fundamentals) Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more • Up to five extra paid well-being days per year • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt • Market-leading pension • Free private medical cover, income protection and life assurance • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness • Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feelin
May 17, 2024
Full time
Business Unit: Chief Operating Office Salary range: £68,000 - £90,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Senior Solution Designer to lead our COE design advisory and assurance services, guiding colleagues and project teams/squads on Power Platform best practice, design/development standards and alignment to strategic architecture. You will evaluate and approve design proposals, facilitate COE assurance review forums, and represent the COE in formal design boards. You will work closely with our Microsoft fast-track advisors, 3rd party partners, enterprise architecture and solution design community to determine and shape best practices and design standards. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing • Working directly with our Enterprise Architecture leads to inform strategic architecture for the Power Platform and translate this into design patterns for solution designers across our tribes/projects.• Working collaboratively with SMEs from Microsoft, our 3rd party partners and from within the business to shape solution ideas and determine approved patterns for the adoption and implementation of Power Platform solutions and services. • Reviewing and impact assessing all Power Platform design submissions to ratify compliance with reference architecture and COE approved design patterns, with decision making authority on approval to proceed to build.• Working with colleagues and projects/squads to provide SME advice during project initiation and ideation, guiding them on best practice, standards and what to consider as part of the design assurance process.• Represent COE in technical governance forums, providing advice, feedback and decisions in relation to adoption and implementation of Power Platform components and services.• Acting as a gatekeeper and safety-net for our Power Platform service, supporting COE leadership by proactively identifying risks and issues and intervening to prevent problems before they happen.• Working with the COE team to document standards and best practices for adoption and implementation of Power Platform components and services, ensuring all documentation is accurate, consistent and up-to-date and in line with latest features and best-practice guidance from Microsoft.• Leading and mentoring COE colleagues to support their development and to advance collective skills and capabilities within the COE. We need you to have • Extensive experience (5+ years) in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power BI, preferably in a Solution Architect or Solution Designer role.• Knowledge and experience in applying best practices and standards for developing and maintaining secure, scalable, and performant solutions on the Microsoft Power Platform.• Extensive knowledge of the capabilities and limitations of the Microsoft Power Platform and how to leverage them to meet business requirements.• Knowledge and experience implementing the many integration options and methods for connecting the Microsoft Power Platform with other Microsoft and 3rd party services and data sources, including Microsoft 365 and Azure services.• Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform.• Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential • Experience performing in a Centre Of Excellence role, ideally in a Microsoft Power Platform capacity.• Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI.• Microsoft certification: PL-600 (Power Platform Solution Architect), AZ-900 (Azure Fundamentals) Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more • Up to five extra paid well-being days per year • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt • Market-leading pension • Free private medical cover, income protection and life assurance • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness • Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feelin
You re great with customers and you have a passion for digital technology and IT You re looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills. You re looking to join a company where your efforts are valued and where you can visibly witness the meaningful impact you create, all within a supportive and collaborative work environment. We are looking for a Technical Support Advisor to become a valuable part of our client's close-knit team. This pivotal role involves overseeing a third-party system and portals vital to the companies client interactions. The role offers: Salary - £24,000 Hybrid working (3 days office / 2 days at home following probation) Annual Bonus 25 Days Holiday + Bank Holidays The chance to work for a family owned business, with a company culture built on it s values promoting trust and a great team ethic. As the Technical Support Advisor, you will be the key liaison between clients and the company. You will play a crucial role in managing client onboarding, addressing feedback, and resolving any issues that arise. Key Responsibilities: System Management : Take charge of the client-facing portals, ensuring smooth operations, setting up new clients, and managing changes. Client Communication : Act as the primary point of contact for client communication, gathering feedback, and implementing necessary improvements. Issue Resolution and Training : Address client concerns, provide necessary training, and resolve any system-related issues efficiently. Collaborative Reporting : Work closely with the team to generate and deliver regular reports on system performance and client metrics, aiding in decision-making processes. What you ll get: Salary £24,000 Annual Bonus 25 Days Holiday + Bank Holidays Hybrid Working Eye care vouchers Social events throughout the year Company Sick Pay Scheme Workplace Mental Health Initiative This role would suit a Customer Service Advisor, Customer Service Executive or Desktop Support Agent with experience or an interest in anything tech-related such as IT, Computing, Software development or digital programming.
May 17, 2024
Full time
You re great with customers and you have a passion for digital technology and IT You re looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills. You re looking to join a company where your efforts are valued and where you can visibly witness the meaningful impact you create, all within a supportive and collaborative work environment. We are looking for a Technical Support Advisor to become a valuable part of our client's close-knit team. This pivotal role involves overseeing a third-party system and portals vital to the companies client interactions. The role offers: Salary - £24,000 Hybrid working (3 days office / 2 days at home following probation) Annual Bonus 25 Days Holiday + Bank Holidays The chance to work for a family owned business, with a company culture built on it s values promoting trust and a great team ethic. As the Technical Support Advisor, you will be the key liaison between clients and the company. You will play a crucial role in managing client onboarding, addressing feedback, and resolving any issues that arise. Key Responsibilities: System Management : Take charge of the client-facing portals, ensuring smooth operations, setting up new clients, and managing changes. Client Communication : Act as the primary point of contact for client communication, gathering feedback, and implementing necessary improvements. Issue Resolution and Training : Address client concerns, provide necessary training, and resolve any system-related issues efficiently. Collaborative Reporting : Work closely with the team to generate and deliver regular reports on system performance and client metrics, aiding in decision-making processes. What you ll get: Salary £24,000 Annual Bonus 25 Days Holiday + Bank Holidays Hybrid Working Eye care vouchers Social events throughout the year Company Sick Pay Scheme Workplace Mental Health Initiative This role would suit a Customer Service Advisor, Customer Service Executive or Desktop Support Agent with experience or an interest in anything tech-related such as IT, Computing, Software development or digital programming.
JOB TITLE: Head of Engineering - Consumer Servicing & Engagement Platform SALARY: £121,023 - £142,380 LOCATION(S): Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Bristol Office. About this opportunity This is a time of growth for the platform. We're passionate about building a Diverse, collaborative, empowered and skilled team of engineers. We're on the journey to simplify and modernise our tech stack and innovate using new technologies. We're keen to move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from monolith to microservices whilst decommissioning our legacy estate. Collaboration is critical to the success of this role. As Head of Engineering, you'll work collaboratively with Head of Product alongside other engineering leads within the platform. You'll work hand-in-hand leading the teams with the Product Owner to: Jointly assume the ownership, development, and accountability of strategic and quarterly objectives & key results, and are incentivised against a balanced set of business and technology outcomes. Optimise, evolve, and deliver an efficient operating model. Support shaping of the roadmap and prioritising outcomes which are critical to keep the solution / product in good health. Create an organisation that is truly data driven and providing the best value propositions to our customers. Define the What and How the team deliver, through a combination of engineering solutions and changes to our ways of working i.e. agile and instrumentation. About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll get involved in As our Head of Engineering, you'll lead the technical direction and develop tech strategy in collaboration with business and enterprise architects. You'll drive the core technology agenda within the platform. You'll be responsible for the technical roadmap, management of technical debt and other technical demands. You'll be accountable for the engineering teams that will design, build, integrate, deploy, and run the system. Particularly software, that supports the business and operations, with a focus on resilience, low latency, reusability, accessibility by third parties as well as scalability. What you can bring to the role: The role will be suited to someone who combines leadership skills with strong technical experience and comes from a hands on an engineering background. As a leader, you: Drive large teams (100+) strategically and help them to push the boundaries to spearhead into future barring the limitations. Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity and trust throughout your teams. Driving an Agile mindset, bringing in strong experience on the use of Agile ways of working and tooling. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Have a strong passion for and technical understanding of end to end systems including customer facing interfaces and backend and can provide support, knowledge and mentoring to the teams. Lead designing operating models, develop hiring strategy and help teams to scale support business growth utilising lean and agile principles Encourage teams to use the best engineering practices, tooling, and methods and contribute towards inner-source activities and attend MeetUps. Leading & successfully delivering large scale change (£15M+) As an Engineer, you: Understand Web, Microservices, Cloud eco-systems. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined agile definitions and delivery stories. Automation of everything will be a priority. Have proven understanding of the entire software development lifecycle and experience in Agile delivery of products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. Join our journey.
May 17, 2024
Full time
JOB TITLE: Head of Engineering - Consumer Servicing & Engagement Platform SALARY: £121,023 - £142,380 LOCATION(S): Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Bristol Office. About this opportunity This is a time of growth for the platform. We're passionate about building a Diverse, collaborative, empowered and skilled team of engineers. We're on the journey to simplify and modernise our tech stack and innovate using new technologies. We're keen to move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from monolith to microservices whilst decommissioning our legacy estate. Collaboration is critical to the success of this role. As Head of Engineering, you'll work collaboratively with Head of Product alongside other engineering leads within the platform. You'll work hand-in-hand leading the teams with the Product Owner to: Jointly assume the ownership, development, and accountability of strategic and quarterly objectives & key results, and are incentivised against a balanced set of business and technology outcomes. Optimise, evolve, and deliver an efficient operating model. Support shaping of the roadmap and prioritising outcomes which are critical to keep the solution / product in good health. Create an organisation that is truly data driven and providing the best value propositions to our customers. Define the What and How the team deliver, through a combination of engineering solutions and changes to our ways of working i.e. agile and instrumentation. About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll get involved in As our Head of Engineering, you'll lead the technical direction and develop tech strategy in collaboration with business and enterprise architects. You'll drive the core technology agenda within the platform. You'll be responsible for the technical roadmap, management of technical debt and other technical demands. You'll be accountable for the engineering teams that will design, build, integrate, deploy, and run the system. Particularly software, that supports the business and operations, with a focus on resilience, low latency, reusability, accessibility by third parties as well as scalability. What you can bring to the role: The role will be suited to someone who combines leadership skills with strong technical experience and comes from a hands on an engineering background. As a leader, you: Drive large teams (100+) strategically and help them to push the boundaries to spearhead into future barring the limitations. Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity and trust throughout your teams. Driving an Agile mindset, bringing in strong experience on the use of Agile ways of working and tooling. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Have a strong passion for and technical understanding of end to end systems including customer facing interfaces and backend and can provide support, knowledge and mentoring to the teams. Lead designing operating models, develop hiring strategy and help teams to scale support business growth utilising lean and agile principles Encourage teams to use the best engineering practices, tooling, and methods and contribute towards inner-source activities and attend MeetUps. Leading & successfully delivering large scale change (£15M+) As an Engineer, you: Understand Web, Microservices, Cloud eco-systems. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined agile definitions and delivery stories. Automation of everything will be a priority. Have proven understanding of the entire software development lifecycle and experience in Agile delivery of products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. Join our journey.
Our client is a world class manufacturing business with a large, modern manufacturing site in Lewes, this role will require the succesful candidate to work off-site in client premises throughout the UK, and when not on site with clients you will work from the Head Office in Lewes. This rile is not hybrid - when based in Lewes you will be working alongside the Sales, R&D and production staff to ensure total client satisfaction. You will be responsible for all aspects of technical support for clients around the UK, This will include installations, repairs and understaking new site surveys and reviews and will require overnight stays away from home and a full UK driving license for occasional use of the company vehicle/van. Duties Activities here include answering technical questions and issues from customers via email, phone and Teams. Configuring equipment ready for installation, preparing customer media using Bespoke software and supporting other departments internally. You are likely to be working on several projects at any one time and involved in several aspects of a given project(s). This will range from physically installing Equipment onto vehicles, configuring DHCP servers, creating media templates for customers, assisting repairs and production with issues. Training will be provided as well as a company van with fuel card, tools, laptop, mobile phone and any required software. You will report directly to the UK After Sales Manager. You are likely to work with Sales, R&D and Production staff as well as other members of the Technical Support team. Requirements PLEASE NOTE THAT THIS CLIENT IS AN ELECTRONICS MANUFACTURING BUSINESS, PLEASE READ THE JD FULLY BEFORE APPLYING • To communicate with all staff in a courteous and clear manner. • To be comfortable using Windows based machines • Familiar with networking protocols, and serial protocols. • To have an organised and methodical approach to tasks. • To use own initiative and self-manage\prioritise own workload. • Attend meetings in person and via Teams. • To be punctual in attendance & complete tasks by agreed deadlines. • Flexible approach to working hours. • Tidy and organised work place, tools and equipment supplied are looked after and used Responsibly. • Occasional overnight stays away from home required. • To follow all company policies & procedures including quality, environment, H&S and in Staff handbook. Tasks and Duties • To carry out installations or retrofits of equipment at customer sites globally where required. • To provide first line phone support on all products. • To carry out site evaluations and suggest improvements to best resolve customer issues. • To create databases and media content for customers and agents for Hanover on board equipment using in-house software. • To supply training to customers on various software packages in person, over the phone, online or via email. Essential Skills • Experience with carrying out repairs on electrical, and electronic devices. Such as soldering, cable repairs, Molex crimping, etc. • Full UK driving license or equivalent. • Valid passport and able to travel globally as required. • Computer literate with good a good understanding of Microsoft office packages and Windows OS. • Excellent standards of verbal and written communication. Desired Skills • Knowledge and use of serial communication standards and protocols • Previous knowledge, or experience with Linux would be highly beneficial. • Experience of electrical and electronic system design (e.G. Circuit Diagrams, wiring). • Previous experience in a technical support role dealing directly with the customer. • Previous experience in public transport and/or manufacturing industries.
May 16, 2024
Full time
Our client is a world class manufacturing business with a large, modern manufacturing site in Lewes, this role will require the succesful candidate to work off-site in client premises throughout the UK, and when not on site with clients you will work from the Head Office in Lewes. This rile is not hybrid - when based in Lewes you will be working alongside the Sales, R&D and production staff to ensure total client satisfaction. You will be responsible for all aspects of technical support for clients around the UK, This will include installations, repairs and understaking new site surveys and reviews and will require overnight stays away from home and a full UK driving license for occasional use of the company vehicle/van. Duties Activities here include answering technical questions and issues from customers via email, phone and Teams. Configuring equipment ready for installation, preparing customer media using Bespoke software and supporting other departments internally. You are likely to be working on several projects at any one time and involved in several aspects of a given project(s). This will range from physically installing Equipment onto vehicles, configuring DHCP servers, creating media templates for customers, assisting repairs and production with issues. Training will be provided as well as a company van with fuel card, tools, laptop, mobile phone and any required software. You will report directly to the UK After Sales Manager. You are likely to work with Sales, R&D and Production staff as well as other members of the Technical Support team. Requirements PLEASE NOTE THAT THIS CLIENT IS AN ELECTRONICS MANUFACTURING BUSINESS, PLEASE READ THE JD FULLY BEFORE APPLYING • To communicate with all staff in a courteous and clear manner. • To be comfortable using Windows based machines • Familiar with networking protocols, and serial protocols. • To have an organised and methodical approach to tasks. • To use own initiative and self-manage\prioritise own workload. • Attend meetings in person and via Teams. • To be punctual in attendance & complete tasks by agreed deadlines. • Flexible approach to working hours. • Tidy and organised work place, tools and equipment supplied are looked after and used Responsibly. • Occasional overnight stays away from home required. • To follow all company policies & procedures including quality, environment, H&S and in Staff handbook. Tasks and Duties • To carry out installations or retrofits of equipment at customer sites globally where required. • To provide first line phone support on all products. • To carry out site evaluations and suggest improvements to best resolve customer issues. • To create databases and media content for customers and agents for Hanover on board equipment using in-house software. • To supply training to customers on various software packages in person, over the phone, online or via email. Essential Skills • Experience with carrying out repairs on electrical, and electronic devices. Such as soldering, cable repairs, Molex crimping, etc. • Full UK driving license or equivalent. • Valid passport and able to travel globally as required. • Computer literate with good a good understanding of Microsoft office packages and Windows OS. • Excellent standards of verbal and written communication. Desired Skills • Knowledge and use of serial communication standards and protocols • Previous knowledge, or experience with Linux would be highly beneficial. • Experience of electrical and electronic system design (e.G. Circuit Diagrams, wiring). • Previous experience in a technical support role dealing directly with the customer. • Previous experience in public transport and/or manufacturing industries.
Applications Alliances and Channel Director READING, United Kingdom Trending Job Identification 241440 Job Category Sales Posting Date 05/13/2024, 09:00 AM Job Type Regular Employee Does this position require a security clearance? No Experience 6 to 10+ years Additional Info Visa / work permit sponsorship is not available for this position Applicants are required to read, write, and speak the following languages English Job Description As an agent of rapid growth, the Leader of Apps for our Alliances and Channels (A&C) business for UK region, will continue to drive and deliver on the go-to-market partner eco-system model to grow Oracle Application business and partners, equipping customers with the solution that best supports their needs. As a senior member of Apps Alliances & Channel team, the ideal candidate will work in concert with Partners, Field Sales and Business Development to accelerate, engage, recruit the outstanding Apps eco-system, land A&C strategy to make Oracle Apps partners successful, and drive Apps footprint expansion to new partners and new customers and new solutions areas. Responsibilities As the Apps A&C Director, you are accountable for building your Apps partners short and long-term strategy and manage your teams to achieve and exceed your business objectives and driving incremental value to our partners for Oracle customers. Initiate and develop strong, balanced-build, trusted advisor-oriented relationships across Oracle senior management, industry practice leaders, technology and client team leaders that can be leveraged to build new opportunities in Oracle's ecosystem and growth targets. Work in unison with internal partners to tap into connections and relationships that nurture a culture of pro-active teaming across Oracle Sales, Pre-Sales and Business Development at regional and global levels. Define an Apps GTM strategy including partner recruitment and partner technical enablement by creating the demand, promote awareness and develop a certified ecosystem, to ensure successful customers and partners business outcomes. Set mutually agreed objectives based on customer needs; 'make the market together' and define the corresponding joint investments required. Lead and coordinate global Strategic Alliances and Partnerships to support growth objectives. Align to the global strategy: complete initiatives in region, drive sales alignment such as account planning, RFP responses, and applying sales plays that leverages across different markets. Prioritize Oracle resources and investments per partner category, based on global strategy and return on investment balancing existing partner ecosystem and new partners. Identify the messages and value propositions to be used for demand generation with the Partner community. Ensure sound mutually agreed partner business plans and a structured governance based on joint performance indicators (meaningful metric) and key accounts results. Establish rules of engagement and operational partner concern procedures to quickly identify and resolve issues. Preferred Skills and Experience! Outstanding Sales and Business Development experience Be recognized as anIndustry/ Apps technologies Spokesperson. Confirmed successful experience in sales, business development or channel positions Strong eye for business, planning and execution skills. Excellent at building businesses in a fast-paced environment, as well as, getting results in a sophisticated matrixed organization. Ability to drive a culture of accountability, execution, and business outcome orientation. An upbeat and hardworking leader to lead teams to the Cloud acceleration journey. Excellent written, presentation and interpersonal communication skills A career at Oracle is defined by you. We give you the freedom-and the skills-to write your own success story. Whatever avenue you go down, you'll gain priceless learning experiences and be supported to do your best work. At Oracle, we don't just respect differences-we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 , option one. Disclaimer: Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer Request a referral from an Oracle employee.
May 16, 2024
Full time
Applications Alliances and Channel Director READING, United Kingdom Trending Job Identification 241440 Job Category Sales Posting Date 05/13/2024, 09:00 AM Job Type Regular Employee Does this position require a security clearance? No Experience 6 to 10+ years Additional Info Visa / work permit sponsorship is not available for this position Applicants are required to read, write, and speak the following languages English Job Description As an agent of rapid growth, the Leader of Apps for our Alliances and Channels (A&C) business for UK region, will continue to drive and deliver on the go-to-market partner eco-system model to grow Oracle Application business and partners, equipping customers with the solution that best supports their needs. As a senior member of Apps Alliances & Channel team, the ideal candidate will work in concert with Partners, Field Sales and Business Development to accelerate, engage, recruit the outstanding Apps eco-system, land A&C strategy to make Oracle Apps partners successful, and drive Apps footprint expansion to new partners and new customers and new solutions areas. Responsibilities As the Apps A&C Director, you are accountable for building your Apps partners short and long-term strategy and manage your teams to achieve and exceed your business objectives and driving incremental value to our partners for Oracle customers. Initiate and develop strong, balanced-build, trusted advisor-oriented relationships across Oracle senior management, industry practice leaders, technology and client team leaders that can be leveraged to build new opportunities in Oracle's ecosystem and growth targets. Work in unison with internal partners to tap into connections and relationships that nurture a culture of pro-active teaming across Oracle Sales, Pre-Sales and Business Development at regional and global levels. Define an Apps GTM strategy including partner recruitment and partner technical enablement by creating the demand, promote awareness and develop a certified ecosystem, to ensure successful customers and partners business outcomes. Set mutually agreed objectives based on customer needs; 'make the market together' and define the corresponding joint investments required. Lead and coordinate global Strategic Alliances and Partnerships to support growth objectives. Align to the global strategy: complete initiatives in region, drive sales alignment such as account planning, RFP responses, and applying sales plays that leverages across different markets. Prioritize Oracle resources and investments per partner category, based on global strategy and return on investment balancing existing partner ecosystem and new partners. Identify the messages and value propositions to be used for demand generation with the Partner community. Ensure sound mutually agreed partner business plans and a structured governance based on joint performance indicators (meaningful metric) and key accounts results. Establish rules of engagement and operational partner concern procedures to quickly identify and resolve issues. Preferred Skills and Experience! Outstanding Sales and Business Development experience Be recognized as anIndustry/ Apps technologies Spokesperson. Confirmed successful experience in sales, business development or channel positions Strong eye for business, planning and execution skills. Excellent at building businesses in a fast-paced environment, as well as, getting results in a sophisticated matrixed organization. Ability to drive a culture of accountability, execution, and business outcome orientation. An upbeat and hardworking leader to lead teams to the Cloud acceleration journey. Excellent written, presentation and interpersonal communication skills A career at Oracle is defined by you. We give you the freedom-and the skills-to write your own success story. Whatever avenue you go down, you'll gain priceless learning experiences and be supported to do your best work. At Oracle, we don't just respect differences-we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 , option one. Disclaimer: Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer Request a referral from an Oracle employee.
We're on a mission to protect society from fraud and money laundering. We've already protected over 1.5 million people through life's big transactions, with a core aim to protect 3 million people by the end of 2024. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering. Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn't exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud. Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking. Over 1,300 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $25m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. Engineering at Thirdfort At Thirdfort, we're working to build an outstanding engineering culture that empowers our team to do their best work. We have a culture which cultivates an honest and open environment, where everyone's opinions are heard and valued. We are looking for a Senior Software Engineer to join our Identity team within the Engineering function and contribute to the building out of our new Know-Your-Customer/Know-Your-Business platform used by our B2C and B2B clients, as well as represent frontend engineering across the function. The platform is cloud hosted with a JSON REST API backend (primarily Node.js and GO), microservices architecture and cryptographically secure sensitive data storage. Our Product and Tech teams are remote first and so this individual can be based anywhere in the UK. This does not mean though that our remote first team aren't welcome in our offices as we value the times when we can come together in person. Ultimately we trust our team to work in the way that suits them best. Please note we're unfortunately unable to visa sponsor for this role. As a Senior Software Engineer, you will: Support building KYB & KYC APIs that are used by our B2B clients and written in Go. Mentor and elevate other engineers, as well as championing the Identity team across the engineering function and liaising with the wider organisation including Product, Design and Client Support to aid development of our product. Factor in security and privacy when crafting solutions and reviewing other engineers' Pull Requests Pragmatically suggest and implement solutions to immediate problems but consider the long-term implications of decisions with a view to ensure there is manageable amount and complexity of technical debt. Role-model quality and encourage the rest of the department to embody this. We're looking for someone who: Has significant experience building responsive, performant backend apps with modern frameworks Has experience with / understands the core concepts of: Cloud-based applications Modern Backend Languages (Experience with Go or strong desire to learn are a must) Relational and non-relational databases Has enabled and maintained 3rd party API integrations Can independently & collaboratively craft testable solutions for backend features Has experience working with both greenfield and legacy projects, identifying bottlenecks and suggesting improvements Has worked effectively in a team with product owners, designers and other stakeholders Cares deeply code quality of backend platforms and knows how to feedback to design with these in mind Can communicate complex topics with stakeholders of varying technical ability and can generate buy in for new concepts Has worked with internal APIs and understands how to influence teams building services the platform relies on Has built and maintained tests suites for unit and integration tests And has experience, or is keen to up-skill, in the following areas: Analytics and error tracking platforms such as GA and Grafana Next.js / React to support integration with our Web Portal and Client teams Studies show that women and other less represented groups are less likely to apply for roles unless they meet every requirement. We believe in building a diverse team, valuing different skills and experiences and so if you don't think you have all the requirements listed here but feel this could be a role and environment you'd thrive in, we would still love for you to apply. Life at Thirdfort Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that's why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best. We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we'd take you through the interview process and assess you against our internal performance framework which gives us further clarity. We'll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we're aligned. We've created our benefits package to reflect Thirdfort's mission and values. We place a strong focus on Security first given what we do, extending this to our team's physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work. When you join Thirdfort, you'll get immediate access to our flexible employee benefits package that aims to support you across these areas: Flexible Working Hours Enhanced parental leave Work from home allowance Uncapped annual leave Enhanced sick leave Private healthcare with our provider, AXA Regular company and team socials Share options for all UK employees Customisable wellness budget If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Manager know and we'll do our best to accommodate. We're committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We're purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter. We're committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We're purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter. If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Manager know and we'll do our best to accommodate. If you find this form difficult to navigate, please contact and we'll do our best to find a way to work with you
May 16, 2024
Full time
We're on a mission to protect society from fraud and money laundering. We've already protected over 1.5 million people through life's big transactions, with a core aim to protect 3 million people by the end of 2024. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering. Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn't exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud. Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking. Over 1,300 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $25m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. Engineering at Thirdfort At Thirdfort, we're working to build an outstanding engineering culture that empowers our team to do their best work. We have a culture which cultivates an honest and open environment, where everyone's opinions are heard and valued. We are looking for a Senior Software Engineer to join our Identity team within the Engineering function and contribute to the building out of our new Know-Your-Customer/Know-Your-Business platform used by our B2C and B2B clients, as well as represent frontend engineering across the function. The platform is cloud hosted with a JSON REST API backend (primarily Node.js and GO), microservices architecture and cryptographically secure sensitive data storage. Our Product and Tech teams are remote first and so this individual can be based anywhere in the UK. This does not mean though that our remote first team aren't welcome in our offices as we value the times when we can come together in person. Ultimately we trust our team to work in the way that suits them best. Please note we're unfortunately unable to visa sponsor for this role. As a Senior Software Engineer, you will: Support building KYB & KYC APIs that are used by our B2B clients and written in Go. Mentor and elevate other engineers, as well as championing the Identity team across the engineering function and liaising with the wider organisation including Product, Design and Client Support to aid development of our product. Factor in security and privacy when crafting solutions and reviewing other engineers' Pull Requests Pragmatically suggest and implement solutions to immediate problems but consider the long-term implications of decisions with a view to ensure there is manageable amount and complexity of technical debt. Role-model quality and encourage the rest of the department to embody this. We're looking for someone who: Has significant experience building responsive, performant backend apps with modern frameworks Has experience with / understands the core concepts of: Cloud-based applications Modern Backend Languages (Experience with Go or strong desire to learn are a must) Relational and non-relational databases Has enabled and maintained 3rd party API integrations Can independently & collaboratively craft testable solutions for backend features Has experience working with both greenfield and legacy projects, identifying bottlenecks and suggesting improvements Has worked effectively in a team with product owners, designers and other stakeholders Cares deeply code quality of backend platforms and knows how to feedback to design with these in mind Can communicate complex topics with stakeholders of varying technical ability and can generate buy in for new concepts Has worked with internal APIs and understands how to influence teams building services the platform relies on Has built and maintained tests suites for unit and integration tests And has experience, or is keen to up-skill, in the following areas: Analytics and error tracking platforms such as GA and Grafana Next.js / React to support integration with our Web Portal and Client teams Studies show that women and other less represented groups are less likely to apply for roles unless they meet every requirement. We believe in building a diverse team, valuing different skills and experiences and so if you don't think you have all the requirements listed here but feel this could be a role and environment you'd thrive in, we would still love for you to apply. Life at Thirdfort Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that's why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best. We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we'd take you through the interview process and assess you against our internal performance framework which gives us further clarity. We'll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we're aligned. We've created our benefits package to reflect Thirdfort's mission and values. We place a strong focus on Security first given what we do, extending this to our team's physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work. When you join Thirdfort, you'll get immediate access to our flexible employee benefits package that aims to support you across these areas: Flexible Working Hours Enhanced parental leave Work from home allowance Uncapped annual leave Enhanced sick leave Private healthcare with our provider, AXA Regular company and team socials Share options for all UK employees Customisable wellness budget If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Manager know and we'll do our best to accommodate. We're committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We're purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter. We're committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We're purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter. If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Manager know and we'll do our best to accommodate. If you find this form difficult to navigate, please contact and we'll do our best to find a way to work with you
Do you enjoy working with computers and helping people? Our client is the UK s leading provider of specialist EPoS systems to the independent retail sector. Their dominant position in the industry is largely down to their best-in-class support, delivered by the passionate, talented in-house support team. Scout Recruiting is now recruiting on their behalf for a Technical Support Agent to work directly with their customers to educate them on features, diagnose issues and carry out remote remedial work to the software. Day-to-day, they work with Linux (Debian) and MySQL and this is a great opportunity for those with skills or an interest in these areas. Every member of the support team also receives direct support from their colleagues, supervisors and management, so a problem for you can be solved by all. They are passionate about training and skill development, so an advanced knowledge of these platforms isn t required from day one. My client is also an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that their teams want to be part of. Some examples of this are the option for remote working, bank holidays included in addition to 25 days of holiday, bonus schemes, an on-site recreational room and events organised by both the company and the staff. Ask any member of the team and they ll tell you how welcoming they are all, and they can t wait to welcome you and help you grow both professionally and as an individual. Key Responsibilities: Understanding the operation of the bespoke software systems You will need to learn applications and seek ways to improve the reliability and performance of the systems Responsible for the customer support of systems Remotely connecting to customer sites to repair problems Telephone customers and talk through certain functions, and explain the causes and solutions to the problems Knowledge of the Linux operating system and databases would be useful but not as essential as a positive attitude and a willingness to learn Key Skills: Professional, in manner and approach Confident Excellent communicator Excellent attention to detail Ability to multitask Strong work ethic, requires high standards of self-discipline Flexible and able to work under pressure Excellent organisation skills, including time management, prioritizing tasks and self-motivation Think creatively and make suggestions Excellent IT literacy Strong team values Hard working and committed Key to this role are strong communication skills, a logical approach to work and the right personality fit into the team, the rest can be trained
May 15, 2024
Full time
Do you enjoy working with computers and helping people? Our client is the UK s leading provider of specialist EPoS systems to the independent retail sector. Their dominant position in the industry is largely down to their best-in-class support, delivered by the passionate, talented in-house support team. Scout Recruiting is now recruiting on their behalf for a Technical Support Agent to work directly with their customers to educate them on features, diagnose issues and carry out remote remedial work to the software. Day-to-day, they work with Linux (Debian) and MySQL and this is a great opportunity for those with skills or an interest in these areas. Every member of the support team also receives direct support from their colleagues, supervisors and management, so a problem for you can be solved by all. They are passionate about training and skill development, so an advanced knowledge of these platforms isn t required from day one. My client is also an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that their teams want to be part of. Some examples of this are the option for remote working, bank holidays included in addition to 25 days of holiday, bonus schemes, an on-site recreational room and events organised by both the company and the staff. Ask any member of the team and they ll tell you how welcoming they are all, and they can t wait to welcome you and help you grow both professionally and as an individual. Key Responsibilities: Understanding the operation of the bespoke software systems You will need to learn applications and seek ways to improve the reliability and performance of the systems Responsible for the customer support of systems Remotely connecting to customer sites to repair problems Telephone customers and talk through certain functions, and explain the causes and solutions to the problems Knowledge of the Linux operating system and databases would be useful but not as essential as a positive attitude and a willingness to learn Key Skills: Professional, in manner and approach Confident Excellent communicator Excellent attention to detail Ability to multitask Strong work ethic, requires high standards of self-discipline Flexible and able to work under pressure Excellent organisation skills, including time management, prioritizing tasks and self-motivation Think creatively and make suggestions Excellent IT literacy Strong team values Hard working and committed Key to this role are strong communication skills, a logical approach to work and the right personality fit into the team, the rest can be trained
Technical Business Development Manager (remote UK) The BDM will focus on providing engineered ceramic solutions to our customers to solve wear and corrosion problems across a wide range of industries with strong focus on key markets such as Medical, Semiconductor, Clean Energy. This is a hunter role to develop a pipeline of high value new business opportunities - tailoring & developing engineered ceramic solutions, across a wide range of industries, to solve wear and corrosion - with our range of Alumina, Magnesium Oxide and Silicon Carbide engineered materials. New Business Development Engage with clients both new and existing, building solid relationships, to develop new business to achieve annual NBDP growth targets. Targeting specific growth markets and identification of new sales opportunities. Identify adjacencies in markets to achieve growth targets. Develop marketing collateral and introduce Morgan offering to prospective customers. Qualify customer potential in regards revenue and profitability potential, technical fit for Morgan, cost in time, effort, expense, and capital outlay to convert the prospect to a customer, developing a business case as appropriate. Actively manage the quantity and quality of potentials inside pipeline for maximum conversion potential weighted against risk and effort. Work within the capabilities and capacities of the business to efficiently move prospects through the buying process and convert into revenue streams. Identify and support strategic partnership opportunities, including marketing agreements, merger and acquisition targets. Gather and communicate key technology and marketing trends to inform and guide the technology development efforts of the company. Key Account Management / Sales Management (25% of Time) Manage and develop key strategic accounts for the Stourport site and providing customer value through solution selling of our core competencies. Identify and document key customer trends identifying current & future requirements. Benchmark competitor product offerings and market positioning. Propose product strategies to win at assigned accounts. Identify attractive NBDP projects within existing customer to meet growth objectives. Share knowledge and educate the organization on customer intelligence, trends, applications, customer needs and opportunities. Conversion, Customer Service, Price Realization and Voice of the Customer (VOC) Manage strategic partners and 3rd party agents in assigned book of business. Qualifications A self-starter, able to manage the sales pipeline independently and be able to think outside the box, thriving in a dynamic and fast-paced environment as well as having a proven track record of closing sales and maintaining a high SQL close ratio. Extensive experience in business development in a business selling customer technical products, preferably in at least one of the target markets Proven track record of opening doors with key decision makers. Strong technical knowledge covering target markets, including where high value, volume ceramics could be used to displace other materials . University Degree in Materials Science or Engineering
May 15, 2024
Full time
Technical Business Development Manager (remote UK) The BDM will focus on providing engineered ceramic solutions to our customers to solve wear and corrosion problems across a wide range of industries with strong focus on key markets such as Medical, Semiconductor, Clean Energy. This is a hunter role to develop a pipeline of high value new business opportunities - tailoring & developing engineered ceramic solutions, across a wide range of industries, to solve wear and corrosion - with our range of Alumina, Magnesium Oxide and Silicon Carbide engineered materials. New Business Development Engage with clients both new and existing, building solid relationships, to develop new business to achieve annual NBDP growth targets. Targeting specific growth markets and identification of new sales opportunities. Identify adjacencies in markets to achieve growth targets. Develop marketing collateral and introduce Morgan offering to prospective customers. Qualify customer potential in regards revenue and profitability potential, technical fit for Morgan, cost in time, effort, expense, and capital outlay to convert the prospect to a customer, developing a business case as appropriate. Actively manage the quantity and quality of potentials inside pipeline for maximum conversion potential weighted against risk and effort. Work within the capabilities and capacities of the business to efficiently move prospects through the buying process and convert into revenue streams. Identify and support strategic partnership opportunities, including marketing agreements, merger and acquisition targets. Gather and communicate key technology and marketing trends to inform and guide the technology development efforts of the company. Key Account Management / Sales Management (25% of Time) Manage and develop key strategic accounts for the Stourport site and providing customer value through solution selling of our core competencies. Identify and document key customer trends identifying current & future requirements. Benchmark competitor product offerings and market positioning. Propose product strategies to win at assigned accounts. Identify attractive NBDP projects within existing customer to meet growth objectives. Share knowledge and educate the organization on customer intelligence, trends, applications, customer needs and opportunities. Conversion, Customer Service, Price Realization and Voice of the Customer (VOC) Manage strategic partners and 3rd party agents in assigned book of business. Qualifications A self-starter, able to manage the sales pipeline independently and be able to think outside the box, thriving in a dynamic and fast-paced environment as well as having a proven track record of closing sales and maintaining a high SQL close ratio. Extensive experience in business development in a business selling customer technical products, preferably in at least one of the target markets Proven track record of opening doors with key decision makers. Strong technical knowledge covering target markets, including where high value, volume ceramics could be used to displace other materials . University Degree in Materials Science or Engineering
Junior/Trainee IT Support/Technical Support Stamford 23,500 ( 12.91 per hour) plus benefits Are you a tech enthusiast who is looking for an opportunity to use your knowledge to resolve customer issues and solve problems? We have a great opportunity for a Junior/Trainee IT Support/Technical Support candidate to join our Client's growing business. You will be responsible for handling technical support queries from customers, remotely investigating IT issues and trying to resolve software problems. Who are we looking for: Great customer service skills Good IT knowledge with an interest in technical systems A strong work ethic, happy to work in a team environment You may be working in a Technical Support Agent or IT Support role at present and are looking for a change. You may be working in a customer service role, with an interest in the IT field and need someone to give you an opportunity. My client are really open minded about work experience and want to employ someone based upon their technical ability and work ethic. Full training will be provided. Benefits include: 25 days holiday plus Bank Holidays, increasing through service Twice yearly bonuses Life assurance You will be required to work 35 hours per week, Monday to Friday 9am-5pm with an out of hours rota to be worked 1 in every 8 weeks. Out of hours work is conducted remotely from home and you will work a split shift with hours before and after the office opening times. Further information can be supplied upon application. So if this sounds like something you would be interested in and would like to know more, please apply for further information.
May 15, 2024
Full time
Junior/Trainee IT Support/Technical Support Stamford 23,500 ( 12.91 per hour) plus benefits Are you a tech enthusiast who is looking for an opportunity to use your knowledge to resolve customer issues and solve problems? We have a great opportunity for a Junior/Trainee IT Support/Technical Support candidate to join our Client's growing business. You will be responsible for handling technical support queries from customers, remotely investigating IT issues and trying to resolve software problems. Who are we looking for: Great customer service skills Good IT knowledge with an interest in technical systems A strong work ethic, happy to work in a team environment You may be working in a Technical Support Agent or IT Support role at present and are looking for a change. You may be working in a customer service role, with an interest in the IT field and need someone to give you an opportunity. My client are really open minded about work experience and want to employ someone based upon their technical ability and work ethic. Full training will be provided. Benefits include: 25 days holiday plus Bank Holidays, increasing through service Twice yearly bonuses Life assurance You will be required to work 35 hours per week, Monday to Friday 9am-5pm with an out of hours rota to be worked 1 in every 8 weeks. Out of hours work is conducted remotely from home and you will work a split shift with hours before and after the office opening times. Further information can be supplied upon application. So if this sounds like something you would be interested in and would like to know more, please apply for further information.
ServiceNow Specialist (SC/DV Security Cleared) Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for a ServiceNow Specialist to implement ServiceNow ITSM at a prestigious customer site. ServiceNow Specialist responsibilities As part of the implementation project team, build and deliver solutions Completion of enhancement/new functionality requests Build Service Catalog items & workflows As requested, lead aspects (e.g. demos/training/solutions) of the overall development to deliver successful outcomes for the customer. Assist ServiceNow admin support if required Coach/mentor more junior colleagues Produce high quality documentation ServiceNow Specialist skills & experience Essential; Active Security Clearance at SC/DV level, and able to attain DV level clearance. Experience of maintaining and developing ServiceNow ITSM ServiceNow development experience (Business Rules/Client Scripts/Workflows/Form Design/UI Actions/Service Portal etc.) Scripting experience Strong knowledge of ITIL Familiar with Agile/Waterfall Excellent written & verbal communication skills Desirable; ServiceNow certification Experience of other ServiceNow modules/applications (CSM/HRSD/FSM). ServiceNow integration experience Virtual Agent development The ServiceNow Specialist will be rewarded with an exciting role with a global lead in the IT Services space, along with excellent career advancement opportunities including access to a large library of training courses & accreditations to support personal and technical development. In addition to an attractive salary, the ServiceNow Specialist will also enjoy a comprehensive benefits package including Private Medical & Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday rising to 25 days, Life Insurance, and will also have access to on-site facilities including a Gym, Café, and Costa Coffee. Some flexible (hybrid) working will also be available after initial training.
May 15, 2024
Full time
ServiceNow Specialist (SC/DV Security Cleared) Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for a ServiceNow Specialist to implement ServiceNow ITSM at a prestigious customer site. ServiceNow Specialist responsibilities As part of the implementation project team, build and deliver solutions Completion of enhancement/new functionality requests Build Service Catalog items & workflows As requested, lead aspects (e.g. demos/training/solutions) of the overall development to deliver successful outcomes for the customer. Assist ServiceNow admin support if required Coach/mentor more junior colleagues Produce high quality documentation ServiceNow Specialist skills & experience Essential; Active Security Clearance at SC/DV level, and able to attain DV level clearance. Experience of maintaining and developing ServiceNow ITSM ServiceNow development experience (Business Rules/Client Scripts/Workflows/Form Design/UI Actions/Service Portal etc.) Scripting experience Strong knowledge of ITIL Familiar with Agile/Waterfall Excellent written & verbal communication skills Desirable; ServiceNow certification Experience of other ServiceNow modules/applications (CSM/HRSD/FSM). ServiceNow integration experience Virtual Agent development The ServiceNow Specialist will be rewarded with an exciting role with a global lead in the IT Services space, along with excellent career advancement opportunities including access to a large library of training courses & accreditations to support personal and technical development. In addition to an attractive salary, the ServiceNow Specialist will also enjoy a comprehensive benefits package including Private Medical & Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday rising to 25 days, Life Insurance, and will also have access to on-site facilities including a Gym, Café, and Costa Coffee. Some flexible (hybrid) working will also be available after initial training.
I'm looking for a Systems Engineer to join one of the worlds leading Defence organisations at it's Barrow-in-Furness facility. This is a hybrid-working role of 4 days per month required onsite and you MUST be eligible for Security Clearance (SC). The Operating Environment Team: The operating environment team is responsible for ensuring that the submarine can operate within its environment, both its external and internal of the pressure hull. The successful candidate will be working with a wide range of internal & external stakeholders these include Customers such as, the Dreadnought Alliance, SDA, Suppliers and US contacts. Internally they will be working with Subs Engineering departments, along with Specialist Engineering such as Propulsion What you'll be doing: Lead a small team of engineers from a technical perspective, delegating tasks, checking and approving technical documentation and overseeing the team's workload Act as the key point of contact with customers, suppliers and stakeholders on engineering matters across all projects (SSNA, Dreadnought & Astute) Author and review of System and Whole Boat qualification plans and reports Developing and maturing all Operating Environment requirements (Whole Boat through to Equipment) Undertaking activities to support team deliverables, through planning, scheduling, task management and delegation Ensuring that the design deliverables that the team is responsible for have undergone due process and governance, prior to being formally released Manage the work of junior staff members to support system delivery as needed Essential Skills & Experience: Extensive knowledge of System Design Processes Experience of the Engineering lifecycle Previous experience with working on large projects This role would suit someone that has around 5+ years experience in Defence, Nuclear, Oil & Gas or someone that is in the process of leaving the Royal Navy. The salary is 50,000 to 55,000 plus benefits. JAM Recruitment Ltd is acting as an employment agent with regards to this position.
May 15, 2024
Full time
I'm looking for a Systems Engineer to join one of the worlds leading Defence organisations at it's Barrow-in-Furness facility. This is a hybrid-working role of 4 days per month required onsite and you MUST be eligible for Security Clearance (SC). The Operating Environment Team: The operating environment team is responsible for ensuring that the submarine can operate within its environment, both its external and internal of the pressure hull. The successful candidate will be working with a wide range of internal & external stakeholders these include Customers such as, the Dreadnought Alliance, SDA, Suppliers and US contacts. Internally they will be working with Subs Engineering departments, along with Specialist Engineering such as Propulsion What you'll be doing: Lead a small team of engineers from a technical perspective, delegating tasks, checking and approving technical documentation and overseeing the team's workload Act as the key point of contact with customers, suppliers and stakeholders on engineering matters across all projects (SSNA, Dreadnought & Astute) Author and review of System and Whole Boat qualification plans and reports Developing and maturing all Operating Environment requirements (Whole Boat through to Equipment) Undertaking activities to support team deliverables, through planning, scheduling, task management and delegation Ensuring that the design deliverables that the team is responsible for have undergone due process and governance, prior to being formally released Manage the work of junior staff members to support system delivery as needed Essential Skills & Experience: Extensive knowledge of System Design Processes Experience of the Engineering lifecycle Previous experience with working on large projects This role would suit someone that has around 5+ years experience in Defence, Nuclear, Oil & Gas or someone that is in the process of leaving the Royal Navy. The salary is 50,000 to 55,000 plus benefits. JAM Recruitment Ltd is acting as an employment agent with regards to this position.