Employer description: Here at One2Call our mission is to get 'technology on your side', working for you, not against you. We work with a wide range of businesses, big or small, across all sectors. Including; Logistics, Manufacturing, Hotels, Restaurants, Care Homes, Legal, Charities and much more. Offering bespoke solutions that are tailor made for your business' needs. This means we take the time to assess your business, to understand what it is your business needs to operate more effectively and safely in its current environment. Overview: We are now looking for an eager candidate to join us as an apprentice. As an IT Apprentice, you will be working towards fulfilling a 1st Line Support and Triage Engineer role, focusing on voice and communication technologies. You will be part of a team responsible for answering customer support calls, chats, and new tickets within our support ecosystem. You will be required to work on 1st line tickets or escalate as required. You will be expected to provide feedback and assist the team leaders to ensure your individual and team SLAs and KPIs are exceeded. We would like you to join our talented team and contribute to our growing and ever evolving practice and be part of our success. Key Responsibilities & Ethos: Answer calls, web chats and independently assign existing tickets to yourself, with a focus on communication-related queries Triage tickets and categorise them in line with our process Provide IT and Voip support to our customers remotely Liase with our customers 3rd party Software providers and our own suppliers to create and update upstream cases, particularly for VoIP and communication services Provide regular and relevant updates to customers during the support process Field Installation and Fault Finding: The role will involve a mix of helpdesk-based support and fieldwork, accompanying a senior engineer for on-site installations or fault-finding tasks Future product exposure and experience: Focusing on VOIP Products 3cx Hosted Telephony, Voice As a Service, Microsoft Teams, Sip Trunking Integration Technologies to enhance Voip Systems Communications Services - Leased Lines, 5G, Wireless Point to Point, SaaS Microsoft 365 Products Cloud and on remise Backup Solutions - Veeam, Acronis Personal qualities: You must be Punctual Humble Proud of your work Able to work in a team Unafraid to ask for help Eager and want to learn Self-motivated Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Business Benefits: Free onsite parking with EV charging points? Exercise scheme - longer breaks to enable employees to exercise Air-conditioned offices with shower facilities Increased Holiday Entitlement with Service Career progression with personal development plans? Training opportunities? An active formal and informal social calendar with team rewards Always real opportunities for progression for those that want to Long term employment Future prospects: A permanent role will be available upon successful completion of the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 18, 2024
Full time
Employer description: Here at One2Call our mission is to get 'technology on your side', working for you, not against you. We work with a wide range of businesses, big or small, across all sectors. Including; Logistics, Manufacturing, Hotels, Restaurants, Care Homes, Legal, Charities and much more. Offering bespoke solutions that are tailor made for your business' needs. This means we take the time to assess your business, to understand what it is your business needs to operate more effectively and safely in its current environment. Overview: We are now looking for an eager candidate to join us as an apprentice. As an IT Apprentice, you will be working towards fulfilling a 1st Line Support and Triage Engineer role, focusing on voice and communication technologies. You will be part of a team responsible for answering customer support calls, chats, and new tickets within our support ecosystem. You will be required to work on 1st line tickets or escalate as required. You will be expected to provide feedback and assist the team leaders to ensure your individual and team SLAs and KPIs are exceeded. We would like you to join our talented team and contribute to our growing and ever evolving practice and be part of our success. Key Responsibilities & Ethos: Answer calls, web chats and independently assign existing tickets to yourself, with a focus on communication-related queries Triage tickets and categorise them in line with our process Provide IT and Voip support to our customers remotely Liase with our customers 3rd party Software providers and our own suppliers to create and update upstream cases, particularly for VoIP and communication services Provide regular and relevant updates to customers during the support process Field Installation and Fault Finding: The role will involve a mix of helpdesk-based support and fieldwork, accompanying a senior engineer for on-site installations or fault-finding tasks Future product exposure and experience: Focusing on VOIP Products 3cx Hosted Telephony, Voice As a Service, Microsoft Teams, Sip Trunking Integration Technologies to enhance Voip Systems Communications Services - Leased Lines, 5G, Wireless Point to Point, SaaS Microsoft 365 Products Cloud and on remise Backup Solutions - Veeam, Acronis Personal qualities: You must be Punctual Humble Proud of your work Able to work in a team Unafraid to ask for help Eager and want to learn Self-motivated Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Business Benefits: Free onsite parking with EV charging points? Exercise scheme - longer breaks to enable employees to exercise Air-conditioned offices with shower facilities Increased Holiday Entitlement with Service Career progression with personal development plans? Training opportunities? An active formal and informal social calendar with team rewards Always real opportunities for progression for those that want to Long term employment Future prospects: A permanent role will be available upon successful completion of the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Job order - J(Apply online only) - Permanent Full Time Title EUC Engineer Category Infrastructure/Cloud City London, England - London, United Kingdom Job Description EUC Engineer Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and youve never encountered a network you didnt want to improve, theres a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving peoples lives, you can be sure well do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Due the nature of this role you will be required to be onsite in our London office location 5 days a week. Your future duties and responsibilities As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: Manage walk up Tech Bar service Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals. Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users. Meeting room and AV support Collaborate with the client's IT team to ensure seamless integration of hardware solutions. Monitor and manage inventory of desktop hardware components and accessories. Stay updated on industry trends and emerging technologies to recommend hardware improvements. Required qualifications to be successful in this role Proven experience in desktop hardware support and maintenance. Strong knowledge of operating systems, including Windows and macOS. Familiarity with virtualization technologies and endpoint security. Excellent troubleshooting and problem-solving skills. Exceptional customer service and communication abilities. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Hardware Installation Windows Reference (phone number removed)
May 18, 2024
Full time
Job order - J(Apply online only) - Permanent Full Time Title EUC Engineer Category Infrastructure/Cloud City London, England - London, United Kingdom Job Description EUC Engineer Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and youve never encountered a network you didnt want to improve, theres a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving peoples lives, you can be sure well do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Due the nature of this role you will be required to be onsite in our London office location 5 days a week. Your future duties and responsibilities As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: Manage walk up Tech Bar service Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals. Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users. Meeting room and AV support Collaborate with the client's IT team to ensure seamless integration of hardware solutions. Monitor and manage inventory of desktop hardware components and accessories. Stay updated on industry trends and emerging technologies to recommend hardware improvements. Required qualifications to be successful in this role Proven experience in desktop hardware support and maintenance. Strong knowledge of operating systems, including Windows and macOS. Familiarity with virtualization technologies and endpoint security. Excellent troubleshooting and problem-solving skills. Exceptional customer service and communication abilities. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Hardware Installation Windows Reference (phone number removed)
Belcan Workforce Solutions is currently looking for a Software Technical Lead to work for one of our clients based in Chesterfield, UK for 7 months contract- Outside IR35. As a Software Technical Lead you will be responsible for the overall technical and engineering Software Team, you will work closely with Software Project Manager in all aspects of technical delivery and scope management. Lead the technical and quality requirements for the Software Team and provide technical support during integrated system testing, CFAT and SAT. Review documents created by the project team and ensure project adherence to company quality processes and procedures. Detailed task and procurement list development and leadership. Monitoring progress of activities being progressed by the Software Team and Identify project opportunities and variations. Support the Project Manager in identifying and managing risks and issues, project delivery strategy development and planning. Identification of deviations from agreed functionality or scope and notify Project Manager Essential experience Strong experience of system specification through design, development and testing In depth knowledge of Siemens S7 PLC's and WinCC SCADA systems Experience leading a team with a strong focus on programme adherence A good appreciation of control panels, electrical installation and Instrumentation solutions A Degree or HND/HNC in Electrical / Electronic Engineering, Control Systems or relevant discipline Desirable Providing mentoring to new or developing engineers DCS, Drives, Plant Historians, MES, Industry 4.0 IT/OT Convergence, Network design and configuration, Cyber Security Functional Safety, Database implementation, Energy Efficiency and OEE Industrial Protocol Knowledge (IEC 61850, DNP3, Modbus, OPC etc), Bespoke code development, TIA Portal PLC programming. Shorlisted candidates should be willing to obtain SC clearance. What's next? The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it. Founded in 1958, Belcan has become a global technological leader and established go to Engineering Services provider, working within many industries including Aerospace, Defence, Marine, Nuclear, Automotive and Cyber Security. This vacancy is being advertised by Belcan
May 18, 2024
Full time
Belcan Workforce Solutions is currently looking for a Software Technical Lead to work for one of our clients based in Chesterfield, UK for 7 months contract- Outside IR35. As a Software Technical Lead you will be responsible for the overall technical and engineering Software Team, you will work closely with Software Project Manager in all aspects of technical delivery and scope management. Lead the technical and quality requirements for the Software Team and provide technical support during integrated system testing, CFAT and SAT. Review documents created by the project team and ensure project adherence to company quality processes and procedures. Detailed task and procurement list development and leadership. Monitoring progress of activities being progressed by the Software Team and Identify project opportunities and variations. Support the Project Manager in identifying and managing risks and issues, project delivery strategy development and planning. Identification of deviations from agreed functionality or scope and notify Project Manager Essential experience Strong experience of system specification through design, development and testing In depth knowledge of Siemens S7 PLC's and WinCC SCADA systems Experience leading a team with a strong focus on programme adherence A good appreciation of control panels, electrical installation and Instrumentation solutions A Degree or HND/HNC in Electrical / Electronic Engineering, Control Systems or relevant discipline Desirable Providing mentoring to new or developing engineers DCS, Drives, Plant Historians, MES, Industry 4.0 IT/OT Convergence, Network design and configuration, Cyber Security Functional Safety, Database implementation, Energy Efficiency and OEE Industrial Protocol Knowledge (IEC 61850, DNP3, Modbus, OPC etc), Bespoke code development, TIA Portal PLC programming. Shorlisted candidates should be willing to obtain SC clearance. What's next? The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it. Founded in 1958, Belcan has become a global technological leader and established go to Engineering Services provider, working within many industries including Aerospace, Defence, Marine, Nuclear, Automotive and Cyber Security. This vacancy is being advertised by Belcan
Our client in Dromore, Northern Ireland is seeking a Senior Full-Stack Web Developer to join the team. The Senior Full Stack Developer can work remotely from home 2-3 days each week. In this role, the Senior Full-Stack Web Developer will have responsibility for the full software development lifecycle including requirements capture, design, implementation, testing, installation, and support. The role will involve interaction with multiple stakeholders, and you will be required to coach team members by providing technical leadership and direction. We are looking for developers with proven experience in adopting new processes/technologies and driving improvements across teams. This is a fantastic opportunity for an individual to take complete ownership of the full software development life cycle within a truly international company. Senior Full-Stack Web Developer - Essential Criteria: Strong knowledge .Net/C# and SQL server and MVC patterns. Experience working with .Net based content management systems. Web Services / Web APIs Java/JavaScript/jQuery/Angular HTML5/CSS and various responsive frameworks Knowledge of managing hosted server performance & optimisation. Excellent Project Management/E-Commerce Skills Good organisation and time management skills are essential. Proven experience in leading projects and maintaining relationships with 3rd parties. Ability to work under pressure to meet deadlines. Ability to communicate and work as part of a multifaceted team. Senior Full-Stack Web Developer - Desirable Criteria: Understanding of J2EE / JSP applications. Azure & AWS experience. Understanding of maintaining distributed file systems, media streaming servers. Understanding UX/UI principles and best practice. Understanding of conversation analytics and tracking. Perks & Pay: Competitive salary Hybrid working. 30 days annual leave + additional days for long service. Christmas Shutdown.
May 17, 2024
Full time
Our client in Dromore, Northern Ireland is seeking a Senior Full-Stack Web Developer to join the team. The Senior Full Stack Developer can work remotely from home 2-3 days each week. In this role, the Senior Full-Stack Web Developer will have responsibility for the full software development lifecycle including requirements capture, design, implementation, testing, installation, and support. The role will involve interaction with multiple stakeholders, and you will be required to coach team members by providing technical leadership and direction. We are looking for developers with proven experience in adopting new processes/technologies and driving improvements across teams. This is a fantastic opportunity for an individual to take complete ownership of the full software development life cycle within a truly international company. Senior Full-Stack Web Developer - Essential Criteria: Strong knowledge .Net/C# and SQL server and MVC patterns. Experience working with .Net based content management systems. Web Services / Web APIs Java/JavaScript/jQuery/Angular HTML5/CSS and various responsive frameworks Knowledge of managing hosted server performance & optimisation. Excellent Project Management/E-Commerce Skills Good organisation and time management skills are essential. Proven experience in leading projects and maintaining relationships with 3rd parties. Ability to work under pressure to meet deadlines. Ability to communicate and work as part of a multifaceted team. Senior Full-Stack Web Developer - Desirable Criteria: Understanding of J2EE / JSP applications. Azure & AWS experience. Understanding of maintaining distributed file systems, media streaming servers. Understanding UX/UI principles and best practice. Understanding of conversation analytics and tracking. Perks & Pay: Competitive salary Hybrid working. 30 days annual leave + additional days for long service. Christmas Shutdown.
Software Engineer Transmission & Distribution Stone, Staffordshire Salary Negotiable (Enquire for details) Hybrid 2-3 days per week on-site Yolk Recruitment are working with a market leader in advanced system integration within the energy sector. They're investing heavily in their Stone site & are looking for an experienced software engineer to join their Transmission & Distribution team. If successful you will join an experienced team working across the full development lifecycle to build & maintain complex software & hardware systems for various clients. To be successful you will need strong experience in OOP programming in at least 1 of C++, C#, Java as well as understanding of SCADA or control systems. A background in Electrical engineering would be highly beneficial. They're based in Stone, Staffordshire & operate hybrid working with 2-3 days on-site per week. This is what you will be doing: Participate in all stages of the systems development lifecycle, including specification, design, programming, testing, installation, and commissioning. Configure multiple instances of existing solutions and develop new solutions based on client requirements, covering database configuration, coding, hardware interface, system testing, and commissioning. Conduct client visits for meetings and surveys, as well as potential overseas travel for training courses and partner integrations. Research ideas and products to identify suitability for solutions, ensuring all assigned tasks are completed to plan and in line with company procedures and standards. The experience you will bring to the team: Experience in OOP programming in at least 1 of the following languages: C++, C#, Java, VB.NET. Understanding of SCADA / PLC programming. Knowledge / background of electrical engineering, particularly control systems or panel design / automation would be highly beneficial. Security clearance eligibility. What you will receive in return: Negotiable salary dependent on experience (enquire for details) Private medical insurance 25 days holiday (bank holidays on top) Flexible / hybrid working options Got your attention? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Ryan Harris at Yolk Recruitment. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities. 'Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 17, 2024
Full time
Software Engineer Transmission & Distribution Stone, Staffordshire Salary Negotiable (Enquire for details) Hybrid 2-3 days per week on-site Yolk Recruitment are working with a market leader in advanced system integration within the energy sector. They're investing heavily in their Stone site & are looking for an experienced software engineer to join their Transmission & Distribution team. If successful you will join an experienced team working across the full development lifecycle to build & maintain complex software & hardware systems for various clients. To be successful you will need strong experience in OOP programming in at least 1 of C++, C#, Java as well as understanding of SCADA or control systems. A background in Electrical engineering would be highly beneficial. They're based in Stone, Staffordshire & operate hybrid working with 2-3 days on-site per week. This is what you will be doing: Participate in all stages of the systems development lifecycle, including specification, design, programming, testing, installation, and commissioning. Configure multiple instances of existing solutions and develop new solutions based on client requirements, covering database configuration, coding, hardware interface, system testing, and commissioning. Conduct client visits for meetings and surveys, as well as potential overseas travel for training courses and partner integrations. Research ideas and products to identify suitability for solutions, ensuring all assigned tasks are completed to plan and in line with company procedures and standards. The experience you will bring to the team: Experience in OOP programming in at least 1 of the following languages: C++, C#, Java, VB.NET. Understanding of SCADA / PLC programming. Knowledge / background of electrical engineering, particularly control systems or panel design / automation would be highly beneficial. Security clearance eligibility. What you will receive in return: Negotiable salary dependent on experience (enquire for details) Private medical insurance 25 days holiday (bank holidays on top) Flexible / hybrid working options Got your attention? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Ryan Harris at Yolk Recruitment. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities. 'Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Support Officer (1st / 2nd Line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN transport As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment. Provide 1st and 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately. Flexibility to travel when needed between locations and remote support of other offices. Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel). Carry out any reasonable duties as identified by your line manager or team leader Positively represent the company to our customers and suppliers Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge/Skills/Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows 11, VMWare Microsoft Exchange Experience with desktops, laptops, mobile devices, printers, telephone system. Some commercial experience in a SME organisation To Apply : Please contact Alison Basson, job ref ABJ6998 on (phone number removed) or preferably apply to
May 17, 2024
Full time
IT Support Officer (1st / 2nd Line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN transport As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment. Provide 1st and 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately. Flexibility to travel when needed between locations and remote support of other offices. Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel). Carry out any reasonable duties as identified by your line manager or team leader Positively represent the company to our customers and suppliers Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge/Skills/Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows 11, VMWare Microsoft Exchange Experience with desktops, laptops, mobile devices, printers, telephone system. Some commercial experience in a SME organisation To Apply : Please contact Alison Basson, job ref ABJ6998 on (phone number removed) or preferably apply to
Do you have in depth knowledge of Windows Server? Do you have experience in System Design and Troubleshooting? Then this may be a great opportunity for you! Benefits you'll get:• 25 days annual leave,• Hybrid working, • Training and development, • Modern office, • Flexible working,• On-site parking,• Pension scheme,• Life Assurance (4x annual salary),• Private healthcare,• Employee events, • Casual dress,• Lifestyle screening,• Salary sacrifices schemes,• Employee assistance mental wellbeing programme,• Employee discount at 100's of UK retailers.What will you be doing?• You will be contributing to the design, implementation and maintenance of Windows-based systems, • Ensuring systems are secure, reliable and performant, • Developing and maintaining technical documentation for Windows systems, • Collaborating with other teams to resolve technical issues, • Helping develop junior members of the team. Where will you be doing it?• Our client has been a leader in advanced system integration for decades, they work on ambitious and leading-edge projects for some of the UK's most critical environments. • They were founded around 50 years ago and since then have been committed to develop and deliver career pathways. What you'll need:• At least 5 years' experience in Window Systems Administration, • Proven experience in System Design and Troubleshooting, • In depth knowledge of Windows Server including installation, configuration and maintenance, • Experience with VMware, • Ability to manage and maintain Active Directory, • Ability to lead and work in a team. We appreciate your CV may not be up to date. No problem, just apply and we'll deal with that later . Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
May 17, 2024
Full time
Do you have in depth knowledge of Windows Server? Do you have experience in System Design and Troubleshooting? Then this may be a great opportunity for you! Benefits you'll get:• 25 days annual leave,• Hybrid working, • Training and development, • Modern office, • Flexible working,• On-site parking,• Pension scheme,• Life Assurance (4x annual salary),• Private healthcare,• Employee events, • Casual dress,• Lifestyle screening,• Salary sacrifices schemes,• Employee assistance mental wellbeing programme,• Employee discount at 100's of UK retailers.What will you be doing?• You will be contributing to the design, implementation and maintenance of Windows-based systems, • Ensuring systems are secure, reliable and performant, • Developing and maintaining technical documentation for Windows systems, • Collaborating with other teams to resolve technical issues, • Helping develop junior members of the team. Where will you be doing it?• Our client has been a leader in advanced system integration for decades, they work on ambitious and leading-edge projects for some of the UK's most critical environments. • They were founded around 50 years ago and since then have been committed to develop and deliver career pathways. What you'll need:• At least 5 years' experience in Window Systems Administration, • Proven experience in System Design and Troubleshooting, • In depth knowledge of Windows Server including installation, configuration and maintenance, • Experience with VMware, • Ability to manage and maintain Active Directory, • Ability to lead and work in a team. We appreciate your CV may not be up to date. No problem, just apply and we'll deal with that later . Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
AKTON Recruitment Ltd
Kingston Upon Thames, Surrey
Job Title: Cloud and Platform Lead Location: Kingston upon Thames, London Contract Type: 3-month contract Salary: £450/day (hybrid working) Role Overview: Reporting directly to the Cloud and Platform Manager, the Cloud and Platform Lead will be responsible for overseeing the availability and technical management of technology infrastructure. This role requires a proactive and innovative individual with strong leadership skills and a deep understanding of cloud and platform technologies. Key Responsibilities: Provide technical management of the technical infrastructure, ensuring adherence to agreed service levels and procedures. Lead the design, procurement, installation, and maintenance of IT infrastructure components, monitoring their performance. Proactively monitor and maintain Cloud and Platform infrastructure, ensuring security and reliability. Assure the security of IT systems, ensuring compliance with relevant standards (PSN, PCI, Cyber Essentials). Contribute to Business Continuity and Disaster Recovery plans, including testing. Produce system designs and specifications, documentation, and architectures for infrastructure components. Act as the owner of the production environment, ensuring quality through Release and Change Management processes. Manage operational procedures for Recoverability, Availability, Capacity, and Security Management. Requirements: Demonstrable experience managing complex IT and cloud environments. In-depth understanding of desktop and application virtualisation technologies (XenDesktop, XenApp, AppV, PVS, UPM, ADC). Strong leadership skills with the ability to manage and motivate teams. Experience working at both strategic and tactical levels to meet business needs. Ability to innovate and think creatively to solve problems. Excellent communication and stakeholder management skills. If you are interested in joining a dynamic team and have the skills and experience required for this role, please apply now
May 17, 2024
Full time
Job Title: Cloud and Platform Lead Location: Kingston upon Thames, London Contract Type: 3-month contract Salary: £450/day (hybrid working) Role Overview: Reporting directly to the Cloud and Platform Manager, the Cloud and Platform Lead will be responsible for overseeing the availability and technical management of technology infrastructure. This role requires a proactive and innovative individual with strong leadership skills and a deep understanding of cloud and platform technologies. Key Responsibilities: Provide technical management of the technical infrastructure, ensuring adherence to agreed service levels and procedures. Lead the design, procurement, installation, and maintenance of IT infrastructure components, monitoring their performance. Proactively monitor and maintain Cloud and Platform infrastructure, ensuring security and reliability. Assure the security of IT systems, ensuring compliance with relevant standards (PSN, PCI, Cyber Essentials). Contribute to Business Continuity and Disaster Recovery plans, including testing. Produce system designs and specifications, documentation, and architectures for infrastructure components. Act as the owner of the production environment, ensuring quality through Release and Change Management processes. Manage operational procedures for Recoverability, Availability, Capacity, and Security Management. Requirements: Demonstrable experience managing complex IT and cloud environments. In-depth understanding of desktop and application virtualisation technologies (XenDesktop, XenApp, AppV, PVS, UPM, ADC). Strong leadership skills with the ability to manage and motivate teams. Experience working at both strategic and tactical levels to meet business needs. Ability to innovate and think creatively to solve problems. Excellent communication and stakeholder management skills. If you are interested in joining a dynamic team and have the skills and experience required for this role, please apply now
Your new company This multi-academy trust consists of 40 schools, with a strong presence in the North West, particularly in the Greater Manchester area, and they have recently approached Hays seeking an IT Engineer/Technician to join their well established IT team of over 40 specialists. Having recruited for this organisation over the last year and having spent significant time with the central IT team, I can strongly recommend them as a supportive, progressive and forward-thinking employer in the education sector. Due to recent changes at one of their North East Manchester schools, they are keen to add to this team by appointing an experienced IT specialist to provide support in the Oldham area. Your new role Reporting to the Regional IT Manager, you will be responsible for providing IT support and delivering on IT projects at a Manchester-based secondary school where you will join a team of established specialists who will support you on a daily basis. Duties will include supporting end users with the use of IT equipment, handling any troubleshooting issues which could relate to hardware, software, networking or bespoke technologies specific to the education sector. This will mean liaising with pupils, staff and senior leadership on a daily basis to provide the highest level of service from an IT perspective and ensure that teaching and learning is facilitated by the use of technology in the classroom. In addition, as a trust, they have several ongoing projects across schools, and it is therefore important that you are supporting the delivery of these projects, working closely with colleagues and the central IT team. These projects can range from the introduction of a new MIS system, to mass replacement of hardware, installation of new software and also working with end users around the use of new IT equipment. This is a permanent position where you will receive significant ongoing training and be fully supported by a central team. What you'll need to succeed In order to be successful in securing this position, you must possess significant IT experience, ideally having worked in a hands-on IT support role in the education sector where a high level of support for both hardware and software is required. You will be seeking a role where you are able to further develop your skills from a technical perspective, as well as becoming a part of a progressive organisation where you will have the opportunity to further develop your career. Experience working in a cloud environment would also be beneficial. What you'll get in return In return, you will be paid a competitive salary of between £29,000 and £32,000 dependent on experience, as well as a £1500 retention bonus paid after 2 years' service and regular salary reviews. You will also receive the attractive benefits package which includes 31 days holiday (plus bank), high value retail discounts, a local government pension scheme, a cycle to work scheme and various others. You will also become an integral part of an organisation focused on the development of its staff. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 17, 2024
Full time
Your new company This multi-academy trust consists of 40 schools, with a strong presence in the North West, particularly in the Greater Manchester area, and they have recently approached Hays seeking an IT Engineer/Technician to join their well established IT team of over 40 specialists. Having recruited for this organisation over the last year and having spent significant time with the central IT team, I can strongly recommend them as a supportive, progressive and forward-thinking employer in the education sector. Due to recent changes at one of their North East Manchester schools, they are keen to add to this team by appointing an experienced IT specialist to provide support in the Oldham area. Your new role Reporting to the Regional IT Manager, you will be responsible for providing IT support and delivering on IT projects at a Manchester-based secondary school where you will join a team of established specialists who will support you on a daily basis. Duties will include supporting end users with the use of IT equipment, handling any troubleshooting issues which could relate to hardware, software, networking or bespoke technologies specific to the education sector. This will mean liaising with pupils, staff and senior leadership on a daily basis to provide the highest level of service from an IT perspective and ensure that teaching and learning is facilitated by the use of technology in the classroom. In addition, as a trust, they have several ongoing projects across schools, and it is therefore important that you are supporting the delivery of these projects, working closely with colleagues and the central IT team. These projects can range from the introduction of a new MIS system, to mass replacement of hardware, installation of new software and also working with end users around the use of new IT equipment. This is a permanent position where you will receive significant ongoing training and be fully supported by a central team. What you'll need to succeed In order to be successful in securing this position, you must possess significant IT experience, ideally having worked in a hands-on IT support role in the education sector where a high level of support for both hardware and software is required. You will be seeking a role where you are able to further develop your skills from a technical perspective, as well as becoming a part of a progressive organisation where you will have the opportunity to further develop your career. Experience working in a cloud environment would also be beneficial. What you'll get in return In return, you will be paid a competitive salary of between £29,000 and £32,000 dependent on experience, as well as a £1500 retention bonus paid after 2 years' service and regular salary reviews. You will also receive the attractive benefits package which includes 31 days holiday (plus bank), high value retail discounts, a local government pension scheme, a cycle to work scheme and various others. You will also become an integral part of an organisation focused on the development of its staff. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Technician - Hybrid working - Rural Office Location Wiltshire The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
May 17, 2024
Full time
IT Technician - Hybrid working - Rural Office Location Wiltshire The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
IT Applications Analyst - Manchester with flexible Hybrid working Our client, a Global leader in their field, is looking to an IT Applications Analyst to compliment their Manchester based team. You may already be in an IT Applications Analyst support role, or perhaps looking to transition from a helpdesk role where you have gained relevant experience. With offices internationally, they have a workforce of around 6000 and you would be joining an established talented team of Technology professionals. You would be part of a Team responsible for supporting the design, implementation, and maintenance of the enterprise software application platforms. They are a Microsoft house but also support a number of industry specific platforms for which full training can be offered. You will also be tasked with assisting with user training needs and so excellent interpersonal skills are required and the ability to translate technical terms and issues to a non-technical audience. Continuous professional development is encouraged, and they enjoy engaging with individuals that are looking to challenge technology. There is a very flexible hybrid working pattern offered and they also offer a bonus and benefits package in addition to the base salary. Some duties will include: Proposing enhancements and new software solutions Troubleshooting software problems for internal stakeholders Installing, maintaining, and upgrading software Assisting with the creation of training materials and delivering training to regional trainers and to end-users regarding specialized applications Experience and essential skills include: A demonstrable knowledge and proficiency in the administration and deployment for a wide variety of software programs, including Microsoft Windows Enterprise, Microsoft Windows Server, and the Microsoft Office Suite Experience with SQL Excellent customer service skills are an absolute necessity - you will interact with stakeholders at all levels across the organisation and should feel confident in offering training and guidance to users You will have experience with enterprise class software installations and upgrades, training and technical documentation You must have experience of working in a large scale formal corporate environment Eutopia Solutions Ltd ("Eutopia") is acting as an Employment Agency in relation to this vacancy. Eutopia is an equal opportunities employer and positively encourages applications from any suitably qualified and eligible candidates.
May 17, 2024
Full time
IT Applications Analyst - Manchester with flexible Hybrid working Our client, a Global leader in their field, is looking to an IT Applications Analyst to compliment their Manchester based team. You may already be in an IT Applications Analyst support role, or perhaps looking to transition from a helpdesk role where you have gained relevant experience. With offices internationally, they have a workforce of around 6000 and you would be joining an established talented team of Technology professionals. You would be part of a Team responsible for supporting the design, implementation, and maintenance of the enterprise software application platforms. They are a Microsoft house but also support a number of industry specific platforms for which full training can be offered. You will also be tasked with assisting with user training needs and so excellent interpersonal skills are required and the ability to translate technical terms and issues to a non-technical audience. Continuous professional development is encouraged, and they enjoy engaging with individuals that are looking to challenge technology. There is a very flexible hybrid working pattern offered and they also offer a bonus and benefits package in addition to the base salary. Some duties will include: Proposing enhancements and new software solutions Troubleshooting software problems for internal stakeholders Installing, maintaining, and upgrading software Assisting with the creation of training materials and delivering training to regional trainers and to end-users regarding specialized applications Experience and essential skills include: A demonstrable knowledge and proficiency in the administration and deployment for a wide variety of software programs, including Microsoft Windows Enterprise, Microsoft Windows Server, and the Microsoft Office Suite Experience with SQL Excellent customer service skills are an absolute necessity - you will interact with stakeholders at all levels across the organisation and should feel confident in offering training and guidance to users You will have experience with enterprise class software installations and upgrades, training and technical documentation You must have experience of working in a large scale formal corporate environment Eutopia Solutions Ltd ("Eutopia") is acting as an Employment Agency in relation to this vacancy. Eutopia is an equal opportunities employer and positively encourages applications from any suitably qualified and eligible candidates.
Senior ServiceNow Developer: Up to £73,153, 28.97% pension, hybrid working, flexible hours, investment in your L&D and career growth and lots more DWP. Digital with Purpose. Do you thrive in a challenging environment and actively seek solutions? We have a great opportunity to join our community of amazing experts at DWP Digital as a Senior ServiceNow Developer. You will join a team within DWP working on the largest government installation of ServiceNow within Europe. You will be responsible for developing stories, providing technical input and assistance to colleagues within your feature team. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions that are changing how government works. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. You will work within, and contribute to, the overall Software Development Lifecycle Process as part of a delivery team focused on one or more products, providing specialist technical support and assistance to feature teams and projects ensuring definition and delivery of requisite functional requirements to roadmap developments. Day to day you will: Deliver new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle and DWP Place roadmap. Complete stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales. Manage the technical progression of more junior developers within your reporting line. Perform technical reviews of other developers work and provide any required guidance. Line manage developers outside of your feature team(s). Create and maintain documentation. Be an intrinsic part of the ServiceNow Product Delivery Unit, working alongside other members of the feature team and DWP internal teams and end user communities. What skills, knowledge or experience will you need? A significant understanding of the ServiceNow platform from a development perspective. Significant experience of IT Infrastructure services or applications within a large-scale organisation in any of build, operate or engineering contexts. Experience of delivering solutions within an agile framework. Significant experience of troubleshooting and resolving complex issue across an enterprise tooling infrastructure, individually or as part of a team. The ability to demonstrate experience of effectively communicating at different levels, across multifunctional teams and areas. Leadership and mentoring skills in order to build capability of self and others. Details. Wages. Perks. You'll join us in your choice of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is more convenient for you. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and time in the office. In return for your skills, we offer a competitive pay of up to £73,153. You'll be eligible for a brilliant civil service pension with employer contributions worth over £15,000 per year You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Interview We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES .
May 17, 2024
Full time
Senior ServiceNow Developer: Up to £73,153, 28.97% pension, hybrid working, flexible hours, investment in your L&D and career growth and lots more DWP. Digital with Purpose. Do you thrive in a challenging environment and actively seek solutions? We have a great opportunity to join our community of amazing experts at DWP Digital as a Senior ServiceNow Developer. You will join a team within DWP working on the largest government installation of ServiceNow within Europe. You will be responsible for developing stories, providing technical input and assistance to colleagues within your feature team. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions that are changing how government works. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. You will work within, and contribute to, the overall Software Development Lifecycle Process as part of a delivery team focused on one or more products, providing specialist technical support and assistance to feature teams and projects ensuring definition and delivery of requisite functional requirements to roadmap developments. Day to day you will: Deliver new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle and DWP Place roadmap. Complete stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales. Manage the technical progression of more junior developers within your reporting line. Perform technical reviews of other developers work and provide any required guidance. Line manage developers outside of your feature team(s). Create and maintain documentation. Be an intrinsic part of the ServiceNow Product Delivery Unit, working alongside other members of the feature team and DWP internal teams and end user communities. What skills, knowledge or experience will you need? A significant understanding of the ServiceNow platform from a development perspective. Significant experience of IT Infrastructure services or applications within a large-scale organisation in any of build, operate or engineering contexts. Experience of delivering solutions within an agile framework. Significant experience of troubleshooting and resolving complex issue across an enterprise tooling infrastructure, individually or as part of a team. The ability to demonstrate experience of effectively communicating at different levels, across multifunctional teams and areas. Leadership and mentoring skills in order to build capability of self and others. Details. Wages. Perks. You'll join us in your choice of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is more convenient for you. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and time in the office. In return for your skills, we offer a competitive pay of up to £73,153. You'll be eligible for a brilliant civil service pension with employer contributions worth over £15,000 per year You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Interview We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES .
Job Role: IT Operations Manager Location: Sheffield Salary: 35,000 - 50,000 D.O.E Overview: Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure. The role involves leading a team, enhancing system effectiveness, and managing the budget. Key Responsibilities: Lead and manage a team of technical staff. Refine and deliver the digital strategy. Manage and oversee the technical helpdesk system, ensuring all support requests are addressed according to established procedures. Support, maintain, and manage a wide range of technical systems. Deliver day-to-day technical support to all users, addressing ongoing issues. Manage operational relationships with third-party contractors, ensuring clear communication and resolution of issues, and adherence to Service Level Agreements. Promote good technical practices among users and ensure appropriate use of equipment. Play a leading role in annual planning processes, including budget development, business continuity, and disaster recovery. Ensure effective stewardship of resources through regular auditing and hardware management. Collaborate with business support, and e-Learning staff to understand and support ongoing technology requirements. Analyse hardware and software requests to recommend appropriate solutions. Manage the annual budget, ensuring procurement processes are followed and relevant records are maintained. Maintain an up-to-date asset register for tracking assets. Keep policies and procedural documentation current, including maintenance contracts and warranties. Report monthly to senior leadership on operations and development work. Ensure troubleshooting is conducted and documented before escalating incidents. Maintain backup of electronic data. Ensure compliance with security requirements and implement robust processes. Manage the implementation and testing of new systems. Support centrally managed projects to ensure effective implementation, monitoring, and evaluation. Manage and maintain communication systems. Collaborate with third-party suppliers to resolve faults or install new systems. Develop and test disaster recovery platforms and procedures in conjunction with the Security and Compliance Manager. Drive personal and team professional development in line with the organization's requirements. Work closely with e-Learning, Premises Manager, and other staff to implement the digital strategy. Manage a development group to monitor and evaluate the effectiveness of technical usage. Identify and address barriers to staff development and project progression. Decision-Making Responsibilities: Evaluate and influence the impacts of decisions made. Make recommendations on appropriate systems to meet strategic objectives in consultation with senior leadership. Determine the most appropriate technology solutions and investments. Make budgetary decisions and decide on escalations when necessary. Experience required. Extensive technical expertise Proven experience with server and network infrastructure Proven experience in designing technical systems Experience managing a Google Workspace environment Experience managing third-party service providers Skilled in diagnosing and resolving technical issues Experience implementing technical solutions Experience leading a technical team In-depth knowledge of hardware and software Familiarity with project management methodology Experience deploying and managing a mixed device environment (Windows, Chromebooks, and mobile devices) Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Job Role: IT Operations Manager Location: Sheffield Salary: 35,000 - 50,000 D.O.E Overview: Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure. The role involves leading a team, enhancing system effectiveness, and managing the budget. Key Responsibilities: Lead and manage a team of technical staff. Refine and deliver the digital strategy. Manage and oversee the technical helpdesk system, ensuring all support requests are addressed according to established procedures. Support, maintain, and manage a wide range of technical systems. Deliver day-to-day technical support to all users, addressing ongoing issues. Manage operational relationships with third-party contractors, ensuring clear communication and resolution of issues, and adherence to Service Level Agreements. Promote good technical practices among users and ensure appropriate use of equipment. Play a leading role in annual planning processes, including budget development, business continuity, and disaster recovery. Ensure effective stewardship of resources through regular auditing and hardware management. Collaborate with business support, and e-Learning staff to understand and support ongoing technology requirements. Analyse hardware and software requests to recommend appropriate solutions. Manage the annual budget, ensuring procurement processes are followed and relevant records are maintained. Maintain an up-to-date asset register for tracking assets. Keep policies and procedural documentation current, including maintenance contracts and warranties. Report monthly to senior leadership on operations and development work. Ensure troubleshooting is conducted and documented before escalating incidents. Maintain backup of electronic data. Ensure compliance with security requirements and implement robust processes. Manage the implementation and testing of new systems. Support centrally managed projects to ensure effective implementation, monitoring, and evaluation. Manage and maintain communication systems. Collaborate with third-party suppliers to resolve faults or install new systems. Develop and test disaster recovery platforms and procedures in conjunction with the Security and Compliance Manager. Drive personal and team professional development in line with the organization's requirements. Work closely with e-Learning, Premises Manager, and other staff to implement the digital strategy. Manage a development group to monitor and evaluate the effectiveness of technical usage. Identify and address barriers to staff development and project progression. Decision-Making Responsibilities: Evaluate and influence the impacts of decisions made. Make recommendations on appropriate systems to meet strategic objectives in consultation with senior leadership. Determine the most appropriate technology solutions and investments. Make budgetary decisions and decide on escalations when necessary. Experience required. Extensive technical expertise Proven experience with server and network infrastructure Proven experience in designing technical systems Experience managing a Google Workspace environment Experience managing third-party service providers Skilled in diagnosing and resolving technical issues Experience implementing technical solutions Experience leading a technical team In-depth knowledge of hardware and software Familiarity with project management methodology Experience deploying and managing a mixed device environment (Windows, Chromebooks, and mobile devices) Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
May 16, 2024
Full time
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Please note this position is a fixed-term contract covering a period of maternity leave, on a part-time basis (circa 22.5 hours per week). You'll be based from our Peterborough office, working a a hybrid basis with a mixture of office and home working. As a Business Support Analyst your role will involve arranging new installations and upgrades, and scheduling changes for our ResourceLink software customers. Our customer base includes many of the UK and Ireland's most recognised brands, medium-large organisations across private and public sector. Your role will include scheduling the Zellis technical change team, liaising with external and internal customers via extensive telephone and email communication, maintaining detailed and accurate records in our software systems. Key responsibilities include: Managing change requests and customer administration for Zellis ResourceLink customers. Maintaining new and existing customer records via our internal systems. Receiving and reviewing service requests received online, via telephone calls and emails from customers regarding requests / updates to their ResourceLink systems. Gathering, collating and distributing information to enable system changes, including installations, upgrades and ad-hoc changes by liaising with customers and Zellis personnel. Scheduling the Zellis deployment team to perform various technical requests. Liaising with customers and colleagues to ensure SLAs and strict timescales are adhered to. Liaising with the Zellis financial coordinator as necessary, to ensure revenue can be recognised and invoiced in a timely manner. Working closely with other members of the team to ensure appropriate distribution of workload. Ensuring appropriate authorisation before making changes to records in Zellis customer systems. Assisting the business with general enquiries and providing support as necessary. Skills & experience Excellent administration / coordination skills, with relevant experience in similar roles. Experience working with customer support call-logging / ticketing systems. Good numeracy with strong verbal and written communication skills to enable you to work effectively with customers. Flexible in your approach to work. Able to adhere to standard processes but also able to identify opportunities for improvement. Well organised, conscientious, with a high level of attention to detail. Works well to sometimes very tight timescales in a fast paced environment. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
May 16, 2024
Full time
Please note this position is a fixed-term contract covering a period of maternity leave, on a part-time basis (circa 22.5 hours per week). You'll be based from our Peterborough office, working a a hybrid basis with a mixture of office and home working. As a Business Support Analyst your role will involve arranging new installations and upgrades, and scheduling changes for our ResourceLink software customers. Our customer base includes many of the UK and Ireland's most recognised brands, medium-large organisations across private and public sector. Your role will include scheduling the Zellis technical change team, liaising with external and internal customers via extensive telephone and email communication, maintaining detailed and accurate records in our software systems. Key responsibilities include: Managing change requests and customer administration for Zellis ResourceLink customers. Maintaining new and existing customer records via our internal systems. Receiving and reviewing service requests received online, via telephone calls and emails from customers regarding requests / updates to their ResourceLink systems. Gathering, collating and distributing information to enable system changes, including installations, upgrades and ad-hoc changes by liaising with customers and Zellis personnel. Scheduling the Zellis deployment team to perform various technical requests. Liaising with customers and colleagues to ensure SLAs and strict timescales are adhered to. Liaising with the Zellis financial coordinator as necessary, to ensure revenue can be recognised and invoiced in a timely manner. Working closely with other members of the team to ensure appropriate distribution of workload. Ensuring appropriate authorisation before making changes to records in Zellis customer systems. Assisting the business with general enquiries and providing support as necessary. Skills & experience Excellent administration / coordination skills, with relevant experience in similar roles. Experience working with customer support call-logging / ticketing systems. Good numeracy with strong verbal and written communication skills to enable you to work effectively with customers. Flexible in your approach to work. Able to adhere to standard processes but also able to identify opportunities for improvement. Well organised, conscientious, with a high level of attention to detail. Works well to sometimes very tight timescales in a fast paced environment. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise supportContract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial.The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux related certification To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencingif you have the skills required please apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
May 16, 2024
Full time
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise supportContract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial.The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux related certification To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencingif you have the skills required please apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
We're currently recruiting a Helpdesk Leader/Supervisor for full time contract basis. As a Team Leader, or Supervisor, leads and manages a small Helpdesk team and report to Line manager. Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements as the team leader and engineer at Helpdesk. Job descriptions; Communicating goals and deadlines to team members. Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairs and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directory administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac), of Mobiles (IOS and Android, MDM/MAM) and of internet, network protocols and devices. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines MS fundamental or more than certification holder or corresponding skills holder Basic knowledge of Microsoft 365 administration; practical experience with Active Directory Practical experience with Microsoft 365 administration Conditions: Salary: £35,000 per annum Other benefits including Travel expense (within London zone 1-6) are available Location: London For more details, please contact us now! Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation
May 16, 2024
Full time
We're currently recruiting a Helpdesk Leader/Supervisor for full time contract basis. As a Team Leader, or Supervisor, leads and manages a small Helpdesk team and report to Line manager. Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements as the team leader and engineer at Helpdesk. Job descriptions; Communicating goals and deadlines to team members. Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairs and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directory administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac), of Mobiles (IOS and Android, MDM/MAM) and of internet, network protocols and devices. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines MS fundamental or more than certification holder or corresponding skills holder Basic knowledge of Microsoft 365 administration; practical experience with Active Directory Practical experience with Microsoft 365 administration Conditions: Salary: £35,000 per annum Other benefits including Travel expense (within London zone 1-6) are available Location: London For more details, please contact us now! Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation
Our client in Dromore, Northern Ireland is seeking a Senior Full-Stack Web Developer to join the team. The Senior Full Stack Developer can work remotely from home 2-3 days each week. In this role, the Senior Full-Stack Web Developer will have responsibility for the full software development lifecycle including requirements capture, design, implementation, testing, installation, and support. The role will involve interaction with multiple stakeholders, and you will be required to coach team members by providing technical leadership and direction. We are looking for developers with proven experience in adopting new processes/technologies and driving improvements across teams. This is a fantastic opportunity for an individual to take complete ownership of the full software development life cycle within a truly international company. Senior Full-Stack Web Developer - Essential Criteria: Strong knowledge .Net/C# and SQL server and MVC patterns. Experience working with .Net based content management systems. Web Services / Web APIs Java/JavaScript/jQuery/Angular HTML5/CSS and various responsive frameworks Knowledge of managing hosted server performance & optimisation. Excellent Project Management/E-Commerce Skills Good organisation and time management skills are essential. Proven experience in leading projects and maintaining relationships with 3rd parties. Ability to work under pressure to meet deadlines. Ability to communicate and work as part of a multifaceted team. Senior Full-Stack Web Developer - Desirable Criteria: Understanding of J2EE / JSP applications. Azure & AWS experience. Understanding of maintaining distributed file systems, media streaming servers. Understanding UX/UI principles and best practice. Understanding of conversation analytics and tracking. Perks & Pay: Competitive salary Hybrid working. 30 days annual leave + additional days for long service. Christmas Shutdown.
May 16, 2024
Full time
Our client in Dromore, Northern Ireland is seeking a Senior Full-Stack Web Developer to join the team. The Senior Full Stack Developer can work remotely from home 2-3 days each week. In this role, the Senior Full-Stack Web Developer will have responsibility for the full software development lifecycle including requirements capture, design, implementation, testing, installation, and support. The role will involve interaction with multiple stakeholders, and you will be required to coach team members by providing technical leadership and direction. We are looking for developers with proven experience in adopting new processes/technologies and driving improvements across teams. This is a fantastic opportunity for an individual to take complete ownership of the full software development life cycle within a truly international company. Senior Full-Stack Web Developer - Essential Criteria: Strong knowledge .Net/C# and SQL server and MVC patterns. Experience working with .Net based content management systems. Web Services / Web APIs Java/JavaScript/jQuery/Angular HTML5/CSS and various responsive frameworks Knowledge of managing hosted server performance & optimisation. Excellent Project Management/E-Commerce Skills Good organisation and time management skills are essential. Proven experience in leading projects and maintaining relationships with 3rd parties. Ability to work under pressure to meet deadlines. Ability to communicate and work as part of a multifaceted team. Senior Full-Stack Web Developer - Desirable Criteria: Understanding of J2EE / JSP applications. Azure & AWS experience. Understanding of maintaining distributed file systems, media streaming servers. Understanding UX/UI principles and best practice. Understanding of conversation analytics and tracking. Perks & Pay: Competitive salary Hybrid working. 30 days annual leave + additional days for long service. Christmas Shutdown.
With a team comprising many recognised industry leaders, we work with inspirational clients on their organisations, on their challenges and on exciting, innovative, complex and globally relevant projects, programmes and schemes.We provide a bespoke professional service to clients so that they can make the right decisions and achieve the best outcomes. We do this by leveraging our experience and breadth of skills alongside our insights, commitment, and ethical approach to everything we do.OverviewOur offer is underpinned by effective use of data and leveraging technology with partnerships (we are an ESRI Silver Partner and official reseller of UKHab in the ESRI platform) to create innovation and value for money.We are seeking a Senior or Principal Consultant to join our Digital Delivery team as a development lead, to create solutions for our clients and our expanding portfolio of products and maintain an efficient internal GIS Enterprise infrastructure, and AGOL environment. The role requires someone with creativity and a thirst for innovation, whilst understanding the digital landscape and clients' needs.The successful candidate will be equally comfortable identifying and presenting solutions to clients, as they are designing and developing the solution. You will work closely with the Digital Delivery team lead and Project Managers within the business to identify opportunities and create web and mobile solutions that maximise the effective use of data for project coordination and delivery.The RoleThe Senior or Principal Consultant will report to the Director of Digital Delivery and work closely with all internal teams. They will perform web and mobile application development using the ESRI ArcGIS platform (including Experience Builder, Survey Connect, Survey 123 and ArcGIS Hub. This will include providing support, troubleshooting, making modifications and enhancements, and maintaining existing GIS applications, scripts, tools and web services.The successful candidate will also be expected to create and maintain system-related documentation and training guides. They must be able to demonstrate an ability to work with clients, understanding their needs, and translate these into presentable solutions.Responsibilities will include driving and enhancing our digital offer through identifying and pursuing new opportunities. The successful candidate will have to be comfortable applying their knowledge to new situations and developing their skills to address future challenges and the digital needs of the business.The Senior or Principal Consultant will be expected to work with the rest of the Digital Delivery Team to provide a holistic digital service to the wider business. An understanding of, and previous experience working in environment, ecology, infrastructure, and/ or built environment disciplines would be considered beneficial to candidates.We offer flexible hybrid working and would expect you to attend the London office 2 days a week. Whilst we do have other offices located elsewhere, the London location would be our preference. The CandidateWe expect the successful candidate will: have a strong background working with GIS as well as strong commercial experience working in Geospatial Development. have demonstrable skills in the delivering of end-user visualization solutions using a wide range of ESRI technologies, including ArcGIS Desktop, ArcGIS Pro, ArcGIS Online, and full stack of ArcGIS Enterprise 10.9 - Data Store, ArcGIS Server, Portal for ArcGIS, and Web Adaptor. be experienced with publishing and managing geospatial content using ESRI products. be experienced in development of web mapping apps using ESRI app builders and templates. be experienced in the development of mobile apps using Survey123 and ArcGIS Field Maps and ESRI UK's Sweet builder. have experience in installation, configuration, and administration of SQL Server. have working knowledge of HTML5, CSS, JavaScript, and Python. be experienced in using production and development servers. be comfortable presenting Proof-of-Concept demonstrations and recommended solutions to senior management. be degree educated. Experience of any of the following would be useful: Workforce for ArcGIS C# CityEngine Unreal or Unity development
May 16, 2024
Full time
With a team comprising many recognised industry leaders, we work with inspirational clients on their organisations, on their challenges and on exciting, innovative, complex and globally relevant projects, programmes and schemes.We provide a bespoke professional service to clients so that they can make the right decisions and achieve the best outcomes. We do this by leveraging our experience and breadth of skills alongside our insights, commitment, and ethical approach to everything we do.OverviewOur offer is underpinned by effective use of data and leveraging technology with partnerships (we are an ESRI Silver Partner and official reseller of UKHab in the ESRI platform) to create innovation and value for money.We are seeking a Senior or Principal Consultant to join our Digital Delivery team as a development lead, to create solutions for our clients and our expanding portfolio of products and maintain an efficient internal GIS Enterprise infrastructure, and AGOL environment. The role requires someone with creativity and a thirst for innovation, whilst understanding the digital landscape and clients' needs.The successful candidate will be equally comfortable identifying and presenting solutions to clients, as they are designing and developing the solution. You will work closely with the Digital Delivery team lead and Project Managers within the business to identify opportunities and create web and mobile solutions that maximise the effective use of data for project coordination and delivery.The RoleThe Senior or Principal Consultant will report to the Director of Digital Delivery and work closely with all internal teams. They will perform web and mobile application development using the ESRI ArcGIS platform (including Experience Builder, Survey Connect, Survey 123 and ArcGIS Hub. This will include providing support, troubleshooting, making modifications and enhancements, and maintaining existing GIS applications, scripts, tools and web services.The successful candidate will also be expected to create and maintain system-related documentation and training guides. They must be able to demonstrate an ability to work with clients, understanding their needs, and translate these into presentable solutions.Responsibilities will include driving and enhancing our digital offer through identifying and pursuing new opportunities. The successful candidate will have to be comfortable applying their knowledge to new situations and developing their skills to address future challenges and the digital needs of the business.The Senior or Principal Consultant will be expected to work with the rest of the Digital Delivery Team to provide a holistic digital service to the wider business. An understanding of, and previous experience working in environment, ecology, infrastructure, and/ or built environment disciplines would be considered beneficial to candidates.We offer flexible hybrid working and would expect you to attend the London office 2 days a week. Whilst we do have other offices located elsewhere, the London location would be our preference. The CandidateWe expect the successful candidate will: have a strong background working with GIS as well as strong commercial experience working in Geospatial Development. have demonstrable skills in the delivering of end-user visualization solutions using a wide range of ESRI technologies, including ArcGIS Desktop, ArcGIS Pro, ArcGIS Online, and full stack of ArcGIS Enterprise 10.9 - Data Store, ArcGIS Server, Portal for ArcGIS, and Web Adaptor. be experienced with publishing and managing geospatial content using ESRI products. be experienced in development of web mapping apps using ESRI app builders and templates. be experienced in the development of mobile apps using Survey123 and ArcGIS Field Maps and ESRI UK's Sweet builder. have experience in installation, configuration, and administration of SQL Server. have working knowledge of HTML5, CSS, JavaScript, and Python. be experienced in using production and development servers. be comfortable presenting Proof-of-Concept demonstrations and recommended solutions to senior management. be degree educated. Experience of any of the following would be useful: Workforce for ArcGIS C# CityEngine Unreal or Unity development
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise support Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging * Excellent knowledge of Red Hat Network Satellite for system management and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in customer meetings * Red Hat Certified Engineer or other Red Hat/Linux related certification * To manage a range of Linux technology's RHLE, RHNS, Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site * Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity * RHLE High availability including clustering, fencing and unfencing if you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
May 16, 2024
Contractor
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise support Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging * Excellent knowledge of Red Hat Network Satellite for system management and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in customer meetings * Red Hat Certified Engineer or other Red Hat/Linux related certification * To manage a range of Linux technology's RHLE, RHNS, Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site * Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity * RHLE High availability including clustering, fencing and unfencing if you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy