Michael Page Property and Construction
Manchester, Lancashire
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
May 03, 2024
Full time
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
May 03, 2024
Full time
IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to 40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email (url removed) Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to 40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email (url removed) Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Service Desk Coordinator Job Description I am actively seeking an enthusiastic service desk coordinator for a brilliant new role based in Kent. My client is a multi-national manufacturing and distribution firm, with a fantastic company culture, and exciting growth plans. The purpose of the role is to help to ensure the smooth running of the companies business critical IT application support function. You will be the first point of contact for users regarding IT support - triaging support issues, managing support ticket prioritisation and coordinating resources effectively. If you have prior experience in helpdesk/ service desk coordination & administration, and looking for an expansive company to be a part of, this could be a great role for you. Responsibilities will include: 1st point of contact for IT support tickets - responsible for triaging issue, allocating ticket appropriately User/ IT administration tasks (eg. new starter set up, hardware coordination, KPI reports) Routine application checks to ensure smooth running of service Analysing recurring issues and openings for training/ assist trainer with roll out Ensuring all relevant reporting systems are kept up to date/ accurate This role offers a hybrid working model between home and modern offices close to Dartford. A starting salary up to 35k is on offer, as well as a host of company benefits, and openings for internal career progression. My client is seeking a candidate who can offer: A proven skill set in IT service desk/ help desk coordination & administration Experience with ticketing systems - coordinating service tickets at 1st line level An organised, methodical approach - adaptable to changeable responsibilities day to day Hands on experience with Microsoft applications - particularly Excel Excellent communication/ user & stakeholder engagement skills To register interest in the role, please contact Nick on (phone number removed) or send your current CV to (url removed).
May 03, 2024
Full time
Service Desk Coordinator Job Description I am actively seeking an enthusiastic service desk coordinator for a brilliant new role based in Kent. My client is a multi-national manufacturing and distribution firm, with a fantastic company culture, and exciting growth plans. The purpose of the role is to help to ensure the smooth running of the companies business critical IT application support function. You will be the first point of contact for users regarding IT support - triaging support issues, managing support ticket prioritisation and coordinating resources effectively. If you have prior experience in helpdesk/ service desk coordination & administration, and looking for an expansive company to be a part of, this could be a great role for you. Responsibilities will include: 1st point of contact for IT support tickets - responsible for triaging issue, allocating ticket appropriately User/ IT administration tasks (eg. new starter set up, hardware coordination, KPI reports) Routine application checks to ensure smooth running of service Analysing recurring issues and openings for training/ assist trainer with roll out Ensuring all relevant reporting systems are kept up to date/ accurate This role offers a hybrid working model between home and modern offices close to Dartford. A starting salary up to 35k is on offer, as well as a host of company benefits, and openings for internal career progression. My client is seeking a candidate who can offer: A proven skill set in IT service desk/ help desk coordination & administration Experience with ticketing systems - coordinating service tickets at 1st line level An organised, methodical approach - adaptable to changeable responsibilities day to day Hands on experience with Microsoft applications - particularly Excel Excellent communication/ user & stakeholder engagement skills To register interest in the role, please contact Nick on (phone number removed) or send your current CV to (url removed).
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
May 03, 2024
Full time
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office. The Helpdesk Coordinator Role The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors. Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks. Being the first point of contact on behalf of the business has never been more important. Responsibilities include: To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off. Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's. Handle incoming calls and make outgoing calls as required. Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required. Liaising with wider team members where necessary to ensure the best resolution. Completing administration tasks including daily reporting and signing off work. The Helpdesk Coordinator Will have - Experience with planning and scheduling of engineers. Knowledge of facilities maintenance. Strong customer service and administration skills. Attention to detail. Self-motivated, enthusiastic, and professional. In Return £25,000 - £30,000 Company Pension Strong Training and development opportunities Positive, friendly, and supportive working environment. A good work / life balance 20 days annual leave + bank holidays (+ additional shut down at Christmas) Working Hours: 8:30am-5:30pm Company phone & laptop Fun, company social days out If you are an experienced Helpdesk Coordinator currently considering your career options, contact Gemma Hughes at Brandon James. Ref: Helpdesk Coordinator / Main Contractor / Facilities Management / Logistics / Maintenance / Scheduling / Planning
May 02, 2024
Full time
A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office. The Helpdesk Coordinator Role The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors. Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks. Being the first point of contact on behalf of the business has never been more important. Responsibilities include: To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off. Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's. Handle incoming calls and make outgoing calls as required. Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required. Liaising with wider team members where necessary to ensure the best resolution. Completing administration tasks including daily reporting and signing off work. The Helpdesk Coordinator Will have - Experience with planning and scheduling of engineers. Knowledge of facilities maintenance. Strong customer service and administration skills. Attention to detail. Self-motivated, enthusiastic, and professional. In Return £25,000 - £30,000 Company Pension Strong Training and development opportunities Positive, friendly, and supportive working environment. A good work / life balance 20 days annual leave + bank holidays (+ additional shut down at Christmas) Working Hours: 8:30am-5:30pm Company phone & laptop Fun, company social days out If you are an experienced Helpdesk Coordinator currently considering your career options, contact Gemma Hughes at Brandon James. Ref: Helpdesk Coordinator / Main Contractor / Facilities Management / Logistics / Maintenance / Scheduling / Planning
Bookings Coordinator Wimbledon £24,000 - £26,000 Mon-Thurs 9am-5.30pm Fri 9am-5pm Permanent full time Benefits 28 days holiday Company Pension scheme On-site parking A great opportuity for a person who has experience in property management or property maintenance industry and is looking to advance their career in the same industry. The candidate will require good knowledge of London postcodes and logistics. Responsibilties of the Booking Coordinator: Opening jobs and loading it on to the system software. Speaking to clients and booking in appointments for maintenance issues and project work. Organising engineers diaries in logistical manner to provide complete instructions for the job. Taking ownership and handling the communication on job from start to finish.Updating clients on jobs in progress, jobs completed, or quotes requested. Updating residents on progress and delays on the jobs. Developing an understanding of rotating and moving the diary over (logistics of bookings). Gaining knowledge of prioritising jobs and adapting and controlling the engineer's directions on the road. Key skills of the Booking Coordinator: Excellent customer service skills, especially when approaching clients. Excellent telephone manners and professional call handling skills. Strong time management skills and working with tight deadlines. Good organisation skills for prioritising jobs and managing workload. Computer literate with a good knowledge of Microsoft Outlook including Word and basic Excel. Ability to undertake tasks and accept responsibilities in relation to these from beginning to completion.
May 02, 2024
Full time
Bookings Coordinator Wimbledon £24,000 - £26,000 Mon-Thurs 9am-5.30pm Fri 9am-5pm Permanent full time Benefits 28 days holiday Company Pension scheme On-site parking A great opportuity for a person who has experience in property management or property maintenance industry and is looking to advance their career in the same industry. The candidate will require good knowledge of London postcodes and logistics. Responsibilties of the Booking Coordinator: Opening jobs and loading it on to the system software. Speaking to clients and booking in appointments for maintenance issues and project work. Organising engineers diaries in logistical manner to provide complete instructions for the job. Taking ownership and handling the communication on job from start to finish.Updating clients on jobs in progress, jobs completed, or quotes requested. Updating residents on progress and delays on the jobs. Developing an understanding of rotating and moving the diary over (logistics of bookings). Gaining knowledge of prioritising jobs and adapting and controlling the engineer's directions on the road. Key skills of the Booking Coordinator: Excellent customer service skills, especially when approaching clients. Excellent telephone manners and professional call handling skills. Strong time management skills and working with tight deadlines. Good organisation skills for prioritising jobs and managing workload. Computer literate with a good knowledge of Microsoft Outlook including Word and basic Excel. Ability to undertake tasks and accept responsibilities in relation to these from beginning to completion.
IT CoordinatorCompetitive Salary + 31 Days Holiday + Training + PensionCross Hands - On-siteBrilliant opportunity for someone to establish themselves in a role where you work closely with the IT Manager in delivering and supporting all IT services.This job aligns well with a proactive self starter who has strong infrastructure skills which include things such as Networking, VMWare & Communication protocols, etc. We are looking for someone who has the ability to multitask and can take ownership of the role. Our client is a manufacturer and is renowned for their high-level service and support to customers from local markets to global companies. They are eager to recruit a highly motivated individual who wants to put their skill to the test.You will be responsible for leading site IT infrastructure projects, IT improvement activities, and act as a second line of support for IT software & hardware. In this position you will be acting as the interim IT Manager in their absence, so having someone with good years of experience, is important to succeed here.The role: IT Coordinator Working onsite in Cross Hands Deputising for the IT Manager in their absence Assisting with IT Infrastructure projects, improvement activities, etc Overseeing the IT helpdeskThe Person requires; Strong experience in a similar IT technical support environment Infrastructure skills including, Servers, Networking, VMWare and communication protocols A proactive self starter who can establish ownership in the role Ability to foster strong relationships both internally and externally. Reference Number:BBBH226018To apply for this role or to be considered for further roles, please click "Apply Now"Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 02, 2024
Full time
IT CoordinatorCompetitive Salary + 31 Days Holiday + Training + PensionCross Hands - On-siteBrilliant opportunity for someone to establish themselves in a role where you work closely with the IT Manager in delivering and supporting all IT services.This job aligns well with a proactive self starter who has strong infrastructure skills which include things such as Networking, VMWare & Communication protocols, etc. We are looking for someone who has the ability to multitask and can take ownership of the role. Our client is a manufacturer and is renowned for their high-level service and support to customers from local markets to global companies. They are eager to recruit a highly motivated individual who wants to put their skill to the test.You will be responsible for leading site IT infrastructure projects, IT improvement activities, and act as a second line of support for IT software & hardware. In this position you will be acting as the interim IT Manager in their absence, so having someone with good years of experience, is important to succeed here.The role: IT Coordinator Working onsite in Cross Hands Deputising for the IT Manager in their absence Assisting with IT Infrastructure projects, improvement activities, etc Overseeing the IT helpdeskThe Person requires; Strong experience in a similar IT technical support environment Infrastructure skills including, Servers, Networking, VMWare and communication protocols A proactive self starter who can establish ownership in the role Ability to foster strong relationships both internally and externally. Reference Number:BBBH226018To apply for this role or to be considered for further roles, please click "Apply Now"Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
May 02, 2024
Full time
Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Would you like to work on a busy helpdesk responding to calls for a portfolio of properties across the Reed Group in London? Contract: 6 Months FTC Location: Raynes Park, Wimbledon (SW20 0BA) hybrid Team Days Mondays & Thursdays Salary: £24,000 to £26,000 We are seeking a Helpdesk Coordinator to join our Property Team on a 6-month fixed-term contract. This role is crucial in providing a streamlined and customer-focused service, managing the maintenance and upkeep of our global portfolio of properties. The ideal candidate will be an organised, practical thinker who thrives under pressure and excels in issue management. Operating since 1960, Reed is one of the best-known names in the recruitment industry because people trust us to deliver world class recruitment solutions. Reed has more than 3,000 permanent employees working across 425 business units in 250 locations worldwide, including Europe, Asia, and Australasia. Reed's property department is responsible for the search, acquisition, and fitting out of all new offices both nationally and internationally. The team is also responsible for managing the process of relocation, refurbishment, or minor works as well as maintaining all properties within the global portfolio. Day to Day of the role: Manage the property helpdesk email account, addressing all maintenance issues and potential complaints. Take frontline calls from Reed offices regarding emergency property maintenance. Log calls on the property database and book contractors to attend to onsite problems. Follow up on the progress of jobs and ensure timely resolution. Collate quotes and obtain necessary sign-off/authorisation. Check and code invoices for payment. Compile reports using data from the database and perform ad hoc administrative tasks as required. Maintain contracts on all services for the property portfolio. Ensure all properties comply with Fire and Health & Safety regulations. Required Skills & Qualifications: Energetic and organised with a practical approach to problem-solving. Thrives under pressure and is skilled in issue management. Professional demeanour with excellent communication skills, especially on the telephone. Ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively. Strong computer skills and excellent attention to detail. Ability to prioritise tasks to address the most urgent issues promptly. Benefits: Competitive salary Opportunity to work with a well-established and respected organisation. Experience in managing a diverse and international property portfolio. Be part of a dynamic and supportive team. Ability to buy more holiday on top of your 25 days Your own Microsoft device enabling you to work from home and the offices Dedicated digital learning platform supported by our experienced in-house learning and development team
May 01, 2024
Full time
Would you like to work on a busy helpdesk responding to calls for a portfolio of properties across the Reed Group in London? Contract: 6 Months FTC Location: Raynes Park, Wimbledon (SW20 0BA) hybrid Team Days Mondays & Thursdays Salary: £24,000 to £26,000 We are seeking a Helpdesk Coordinator to join our Property Team on a 6-month fixed-term contract. This role is crucial in providing a streamlined and customer-focused service, managing the maintenance and upkeep of our global portfolio of properties. The ideal candidate will be an organised, practical thinker who thrives under pressure and excels in issue management. Operating since 1960, Reed is one of the best-known names in the recruitment industry because people trust us to deliver world class recruitment solutions. Reed has more than 3,000 permanent employees working across 425 business units in 250 locations worldwide, including Europe, Asia, and Australasia. Reed's property department is responsible for the search, acquisition, and fitting out of all new offices both nationally and internationally. The team is also responsible for managing the process of relocation, refurbishment, or minor works as well as maintaining all properties within the global portfolio. Day to Day of the role: Manage the property helpdesk email account, addressing all maintenance issues and potential complaints. Take frontline calls from Reed offices regarding emergency property maintenance. Log calls on the property database and book contractors to attend to onsite problems. Follow up on the progress of jobs and ensure timely resolution. Collate quotes and obtain necessary sign-off/authorisation. Check and code invoices for payment. Compile reports using data from the database and perform ad hoc administrative tasks as required. Maintain contracts on all services for the property portfolio. Ensure all properties comply with Fire and Health & Safety regulations. Required Skills & Qualifications: Energetic and organised with a practical approach to problem-solving. Thrives under pressure and is skilled in issue management. Professional demeanour with excellent communication skills, especially on the telephone. Ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively. Strong computer skills and excellent attention to detail. Ability to prioritise tasks to address the most urgent issues promptly. Benefits: Competitive salary Opportunity to work with a well-established and respected organisation. Experience in managing a diverse and international property portfolio. Be part of a dynamic and supportive team. Ability to buy more holiday on top of your 25 days Your own Microsoft device enabling you to work from home and the offices Dedicated digital learning platform supported by our experienced in-house learning and development team
Helpdesk Coordinator / Scheduler From £28,500-£30,500 (Depending on experience) plus paid overtime ILFORD Full time office-based role - 10 mins walk from station or Free Parking Have you arranged Engineers diary before? I am recruiting for the UK's largest independent company specialising in the installation and servicing of all makes and models of commercial equipment. They have an exciting role to join the help desk to book and schedule Engineers. This is a busy and varied role where you will in a small team supported by a team manager. Coordinator The Coordinators responsibility is to respond to reactive calls and manage the Engineer's work load and to ensure that our customers are receiving the appropriate assistance. This includes prioritisation, and resolution of end user help requests, including the monitoring and tracking of the engineers. Previous experience in a Facilities helpdesk or a previous experience of coordinating or scheduling of engineers is required for this role. Hours will be Mon-Fri 08:30 to 17:30 Saturday morning 09:00-13:00 on rota basis 1-3 paying Time and Half. 10 mins walk from station or Free Parking
May 01, 2024
Full time
Helpdesk Coordinator / Scheduler From £28,500-£30,500 (Depending on experience) plus paid overtime ILFORD Full time office-based role - 10 mins walk from station or Free Parking Have you arranged Engineers diary before? I am recruiting for the UK's largest independent company specialising in the installation and servicing of all makes and models of commercial equipment. They have an exciting role to join the help desk to book and schedule Engineers. This is a busy and varied role where you will in a small team supported by a team manager. Coordinator The Coordinators responsibility is to respond to reactive calls and manage the Engineer's work load and to ensure that our customers are receiving the appropriate assistance. This includes prioritisation, and resolution of end user help requests, including the monitoring and tracking of the engineers. Previous experience in a Facilities helpdesk or a previous experience of coordinating or scheduling of engineers is required for this role. Hours will be Mon-Fri 08:30 to 17:30 Saturday morning 09:00-13:00 on rota basis 1-3 paying Time and Half. 10 mins walk from station or Free Parking
Page Personnel Secretarial & Business Support
Warrington, Cheshire
The Helpdesk / Admin role is an integral part of the Facilities Management team, providing administrative and customer service support y, based in Great Sankey Warrington. Client Details Our client is a medium-sized entity operating within the Energy & Natural Resources industry. With a strong reputation for delivering quality services, they pride themselves on their commitment to both their clients and their employees. Description Join our team as a Temp Administrator, where you'll play a crucial role in ensuring the smoothoperation of logbook and tracker management within the Company. Your responsibilities will includemanaging logbooks, tracking maintenance activities, and following up on outstanding remedial work.We're looking for someone detail-oriented and efficient to join our dynamic team.Key Responsibilities: Chasing contractors to drive down backlog reactive tasks. Cleansing damages tracker, chasing jobs and pushing to completion, ensuring submissionfor invoicing. Processing TVR's, cleansing trackers to ensure tasks are being quoted, completed andinvoiced in a timely manner. Producing reports as required. Some data entry updating notes in the CAFM system. Electronic filing on the SharePoint system as required. Answering Helpdesk calls and taking messages if no other coordinators are available toanswer. Maintain logbooks for maintenance activities. Follow up on outstanding remedial work and ensure timely completion Profile to have Experience in working within Facilities Management Job Offer Salary: £13.50 per hourGeneral Overview & Contract Information: Expected length of assignment will be 6-8 weeks initially. Working hours 8am-5pm Monday to Friday (1 hour lunch) Office Based
May 01, 2024
Full time
The Helpdesk / Admin role is an integral part of the Facilities Management team, providing administrative and customer service support y, based in Great Sankey Warrington. Client Details Our client is a medium-sized entity operating within the Energy & Natural Resources industry. With a strong reputation for delivering quality services, they pride themselves on their commitment to both their clients and their employees. Description Join our team as a Temp Administrator, where you'll play a crucial role in ensuring the smoothoperation of logbook and tracker management within the Company. Your responsibilities will includemanaging logbooks, tracking maintenance activities, and following up on outstanding remedial work.We're looking for someone detail-oriented and efficient to join our dynamic team.Key Responsibilities: Chasing contractors to drive down backlog reactive tasks. Cleansing damages tracker, chasing jobs and pushing to completion, ensuring submissionfor invoicing. Processing TVR's, cleansing trackers to ensure tasks are being quoted, completed andinvoiced in a timely manner. Producing reports as required. Some data entry updating notes in the CAFM system. Electronic filing on the SharePoint system as required. Answering Helpdesk calls and taking messages if no other coordinators are available toanswer. Maintain logbooks for maintenance activities. Follow up on outstanding remedial work and ensure timely completion Profile to have Experience in working within Facilities Management Job Offer Salary: £13.50 per hourGeneral Overview & Contract Information: Expected length of assignment will be 6-8 weeks initially. Working hours 8am-5pm Monday to Friday (1 hour lunch) Office Based
Facilities Helpdesk & Admin Support - 1 year Fixed-Term Contract Venn Group are supporting an large Theatre in London with a key appointment to the Facilities team. Start Date: ASAP Location: London Salary: £29,500 The successful candidate will: provide an office presence for the internal Helpdesk, channeling requests for repairs or improvements to the building to the appropriate team, or team member, using MRI Evolution (formerly Concept Evolution) work alongside and support the off-site Facilities Helpdesk and Scheduling Coordinator monitor the Facilities Helpdesk email inbox and the Computer Aided Facilities Management (CAFM) for updates requiring action answer the Facilities Helpdesk phone line and log correct and sufficient information into the CAFM take joint ownership of the Planned Preventative Maintenance (PPM) schedule and reactive maintenance jobs, ensuring tasks are completed The successful candidate will have: Experience of managing a CAFM software in a Helpdesk or similar role. Training will be provided for 'MRI Evolution'
May 01, 2024
Full time
Facilities Helpdesk & Admin Support - 1 year Fixed-Term Contract Venn Group are supporting an large Theatre in London with a key appointment to the Facilities team. Start Date: ASAP Location: London Salary: £29,500 The successful candidate will: provide an office presence for the internal Helpdesk, channeling requests for repairs or improvements to the building to the appropriate team, or team member, using MRI Evolution (formerly Concept Evolution) work alongside and support the off-site Facilities Helpdesk and Scheduling Coordinator monitor the Facilities Helpdesk email inbox and the Computer Aided Facilities Management (CAFM) for updates requiring action answer the Facilities Helpdesk phone line and log correct and sufficient information into the CAFM take joint ownership of the Planned Preventative Maintenance (PPM) schedule and reactive maintenance jobs, ensuring tasks are completed The successful candidate will have: Experience of managing a CAFM software in a Helpdesk or similar role. Training will be provided for 'MRI Evolution'
Our client is currently recruiting for an experienced Helpdesk Coordinator based within Bellshill,ML4 Available shifts / Locations below: Monday until Friday (5 days a week)- This is a full time position Postcode: ML4 3NJ 09:00-17:00PM £24,102 Per Year Pay is weekly, Every Friday before 5 PM. Skills and experience required: Must have a least 2 years previous Coordinator experience Punctual, reliable and trustworthy Able to manage time effectively Ability to work both alone and in a team Good communication and organisation skills with good attention to detail Experience in using MS packages Administrator Skills Data Processing Good numerical understanding and attention to detail Helpdesk Experience If you have the above requirements, experience and available to start immediately please do apply within and member of our team will be in touch. However, Romax will not be in touch if you do not meet with the above experience / requirements within this advert. Please ensure your CV is updated with your previous experience and your contact details are valid.
May 01, 2024
Full time
Our client is currently recruiting for an experienced Helpdesk Coordinator based within Bellshill,ML4 Available shifts / Locations below: Monday until Friday (5 days a week)- This is a full time position Postcode: ML4 3NJ 09:00-17:00PM £24,102 Per Year Pay is weekly, Every Friday before 5 PM. Skills and experience required: Must have a least 2 years previous Coordinator experience Punctual, reliable and trustworthy Able to manage time effectively Ability to work both alone and in a team Good communication and organisation skills with good attention to detail Experience in using MS packages Administrator Skills Data Processing Good numerical understanding and attention to detail Helpdesk Experience If you have the above requirements, experience and available to start immediately please do apply within and member of our team will be in touch. However, Romax will not be in touch if you do not meet with the above experience / requirements within this advert. Please ensure your CV is updated with your previous experience and your contact details are valid.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
May 01, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
Randstad Construction & Property
Huddersfield, Yorkshire
Job Title: Help Desk Coordinator Salary: £26,500 Location: Huddersfield Working hours: 40 hours per week Are you an experienced facilities administrator looking for a new and exciting opportunity? Do you want to join a growing organisation that offers a variety of benefits? Randstad Solutions are working with a national organisation who are seeking a confident, organised individual to be part of their team. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contact for customers calling into the Helpdesk. Package includes: 25 days annual leave plus bank holidays Generous pension scheme Training and development courses Generous life assurance Main duties include Being the main point of contact for subcontractors, managing their processes and prompting updates. Closing off jobs for engineers. Raising of reactive & PPM work orders. Keep WIP levels on contracts to a minimum to ensure timely completion of work orders. Assisting with reporting on jobs logged, completed and outstanding. Collating figures for monthly KPI reporting. Logging engineers overtime and holidays for weekly reporting to management. Providing general administrative support. Being able to adapt to new systems that include financial aspects. What we are looking for: Strong administration and customer service skills. Experience working in a Facilities Management environment. Knowledge of Microsoft Office packages. Strong planning and organisational skills, with attention to detail. Educated to GCSE level or equivalent. Interested? Please apply with an updated CV today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Job Title: Help Desk Coordinator Salary: £26,500 Location: Huddersfield Working hours: 40 hours per week Are you an experienced facilities administrator looking for a new and exciting opportunity? Do you want to join a growing organisation that offers a variety of benefits? Randstad Solutions are working with a national organisation who are seeking a confident, organised individual to be part of their team. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contact for customers calling into the Helpdesk. Package includes: 25 days annual leave plus bank holidays Generous pension scheme Training and development courses Generous life assurance Main duties include Being the main point of contact for subcontractors, managing their processes and prompting updates. Closing off jobs for engineers. Raising of reactive & PPM work orders. Keep WIP levels on contracts to a minimum to ensure timely completion of work orders. Assisting with reporting on jobs logged, completed and outstanding. Collating figures for monthly KPI reporting. Logging engineers overtime and holidays for weekly reporting to management. Providing general administrative support. Being able to adapt to new systems that include financial aspects. What we are looking for: Strong administration and customer service skills. Experience working in a Facilities Management environment. Knowledge of Microsoft Office packages. Strong planning and organisational skills, with attention to detail. Educated to GCSE level or equivalent. Interested? Please apply with an updated CV today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Helpdesk Coordinator - Ferndown - Up to £25,000 per annum This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services. Your role: Act as the first point of contact for new calls into the business from either current client's as well as new enquiries You will quickly establish the reason for the call and take prompt and timely steps to resolve Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork Smoothly prioritise workload so most urgent and critical cases tale priority Collaborate seamlessly across all business departments for optimal efficiency Cultivate a knowledge base for quicker problem resolution and maximum team efficiency Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements: This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling A background in facilities would be a great advantage Salary dependent on experience - Up to £25,000 per annum Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
May 01, 2024
Full time
Helpdesk Coordinator - Ferndown - Up to £25,000 per annum This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services. Your role: Act as the first point of contact for new calls into the business from either current client's as well as new enquiries You will quickly establish the reason for the call and take prompt and timely steps to resolve Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork Smoothly prioritise workload so most urgent and critical cases tale priority Collaborate seamlessly across all business departments for optimal efficiency Cultivate a knowledge base for quicker problem resolution and maximum team efficiency Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements: This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling A background in facilities would be a great advantage Salary dependent on experience - Up to £25,000 per annum Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
Job title: BSC Helpdesk Coordinator Location: BSC - Avondale House Phoenix Crescent Strathclyde Business Park, BellshillML43NJ Contract length: 3 months initial contract to extend Work Hour: Full Time Monday-Friday 09:00-17.00 Hourly Rate- £12.36/hour RandstadSourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Administrator on behalf of a well established Facilities Management company on a 3 months initial contract to extend. In this role you will carry out administration tasks - raising purchase orders/ processing invoices / booking rooms / filing / running reports. Some other duties include; Running and distribution of scheduled reports to assist with the preparation of Monthly Performance Reports for all Contracts, using Computer Aided Facilities Management Systems (Maximo/Coupa/SAP/Business Intelligence). HR administration, including: collation and recording of absence returns from sites. Using Coupa Purchasing system to ensure 3-way match from raising purchase orders to Invoice payment (including dealing with any queries) Booking Travel / Training Raising Sales Invoices Ongoing review of Purchase orders and Work in Progress Reconciliation of Purchase Card Expenditure Maintain office supplies, including control and distribution of stationery, telephony and IT equipment and procurement via raising Purchase Orders on COUPA. Being able to work to various deadlines throughout the month. Supporting BSC Helpdesk Other general administrative support as directed by the local and Management team. To be considered for the Contract Administrator role you must have the following skills and experience Previous experience within Administration is a must. Excellent PC Skills to include outlook / word / excel / powerpoint Use of Computer Aided Facilities Management Systems (Maximo/Coupa/SAP) knowledge of raising orders - general administration office duties - desirable but not essential Experience or Understanding of Facilities Management. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
May 01, 2024
Full time
Job title: BSC Helpdesk Coordinator Location: BSC - Avondale House Phoenix Crescent Strathclyde Business Park, BellshillML43NJ Contract length: 3 months initial contract to extend Work Hour: Full Time Monday-Friday 09:00-17.00 Hourly Rate- £12.36/hour RandstadSourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Administrator on behalf of a well established Facilities Management company on a 3 months initial contract to extend. In this role you will carry out administration tasks - raising purchase orders/ processing invoices / booking rooms / filing / running reports. Some other duties include; Running and distribution of scheduled reports to assist with the preparation of Monthly Performance Reports for all Contracts, using Computer Aided Facilities Management Systems (Maximo/Coupa/SAP/Business Intelligence). HR administration, including: collation and recording of absence returns from sites. Using Coupa Purchasing system to ensure 3-way match from raising purchase orders to Invoice payment (including dealing with any queries) Booking Travel / Training Raising Sales Invoices Ongoing review of Purchase orders and Work in Progress Reconciliation of Purchase Card Expenditure Maintain office supplies, including control and distribution of stationery, telephony and IT equipment and procurement via raising Purchase Orders on COUPA. Being able to work to various deadlines throughout the month. Supporting BSC Helpdesk Other general administrative support as directed by the local and Management team. To be considered for the Contract Administrator role you must have the following skills and experience Previous experience within Administration is a must. Excellent PC Skills to include outlook / word / excel / powerpoint Use of Computer Aided Facilities Management Systems (Maximo/Coupa/SAP) knowledge of raising orders - general administration office duties - desirable but not essential Experience or Understanding of Facilities Management. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
May 01, 2024
Full time
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
Helpdesk Coordinator £24,000 - £28,000 + Progression + Training + Company Benefits Hertfordshire Are you a Helpdesk Coordinator or similar with a background in client facing roles, looking to join a globally renowned company who can help you progress your career with progression and training? On offer is the opportunity to work within a global company, who work with a host of blue-chip companies such as Porshe, Starbucks, Adidas. This long standing business are able to offer a role with guaranteed stability due to long standing contracts already in place and new contracts on the horizon. In this role, you will be working around on a hybrid basis mainly working at the office taking calls from clients, raising tickets, supporting any customers with and issues. You will also get the chance to travel to sites with the engineers. If you have an interest in software, electronics and supporting clients this is the role for you. This role would suit a Helpdesk Coordinator or similar with a background in supporting customers looking for the opportunity to join a growing company who offer you the opportunity to grow within a global company and have a lot of room for progression. THE ROLE: Customer calls Ticketer creator Fixing issues clients may have, and offering advise. Monday to Friday 9am-5:30pm THE PERSON: Strong Telephone and Email communication Computer Literate (Microsoft Office) Interested in pursuing a career in Customer Service Commutable to Hertfordshire Reference:Key Words: Customer service, Call Cantre, Line support, Progression, Benefits, Hertfordshire
Apr 30, 2024
Full time
Helpdesk Coordinator £24,000 - £28,000 + Progression + Training + Company Benefits Hertfordshire Are you a Helpdesk Coordinator or similar with a background in client facing roles, looking to join a globally renowned company who can help you progress your career with progression and training? On offer is the opportunity to work within a global company, who work with a host of blue-chip companies such as Porshe, Starbucks, Adidas. This long standing business are able to offer a role with guaranteed stability due to long standing contracts already in place and new contracts on the horizon. In this role, you will be working around on a hybrid basis mainly working at the office taking calls from clients, raising tickets, supporting any customers with and issues. You will also get the chance to travel to sites with the engineers. If you have an interest in software, electronics and supporting clients this is the role for you. This role would suit a Helpdesk Coordinator or similar with a background in supporting customers looking for the opportunity to join a growing company who offer you the opportunity to grow within a global company and have a lot of room for progression. THE ROLE: Customer calls Ticketer creator Fixing issues clients may have, and offering advise. Monday to Friday 9am-5:30pm THE PERSON: Strong Telephone and Email communication Computer Literate (Microsoft Office) Interested in pursuing a career in Customer Service Commutable to Hertfordshire Reference:Key Words: Customer service, Call Cantre, Line support, Progression, Benefits, Hertfordshire