IT Engineer needed to cover one of our clients Schools in the Horsham area. Salary up to £25,000 + benefits - depending on experience. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Horsham Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 18, 2024
Full time
IT Engineer needed to cover one of our clients Schools in the Horsham area. Salary up to £25,000 + benefits - depending on experience. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Horsham Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Assistant Network Manager Abigdon 25k - 30k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Our client is looking for a IT Engineer based on a client site to work as part of our managed service team.looking for an Assistant Network Manager based on a client site to work as part of our managed service team. Key Tasks ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. Holiday Work Potential to be called out to work in project teams during the holidays. Other Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment. Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 18, 2024
Full time
Assistant Network Manager Abigdon 25k - 30k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Our client is looking for a IT Engineer based on a client site to work as part of our managed service team.looking for an Assistant Network Manager based on a client site to work as part of our managed service team. Key Tasks ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. Holiday Work Potential to be called out to work in project teams during the holidays. Other Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment. Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
The Role Responsible for the efficient operation, utilization, and support of information and communications technology. Will collaborate with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Additionally, will have some budgetary preparation and proposal responsibilities. Will be required to work on both local and corporate IT projects under the supervision of the IT Manager. This is all office-based and you must hold the full right to work in the UK for the foreseeable future. Responsibilities Maintain, manage, and develop all aspects of the IT systems and network infrastructure for UK and Germany facilities in conjunction with and approved by Corporate IT. Ensuring the local and corporate management teams are kept appraised of potential weaknesses or threats to security within the IT Infrastructure in UK and Germany. Will coordinate with global IT Security team to address potential threats and initiatives as needed. Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Use Ivanti service desk and manager to track all service requests and assets. Manage the development, administration, and upgrades of all Microsoft and corporate approved third-party software applications. Coordinate with local and global IT leadership to ensure adequate IT resource availability to support the needs of the business. Provide remote and onsite support to Spellman facilities globally as required Requirements Experience in all Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint, SQL Server and SRS Reporting Services, CRM, and Microsoft Teams. Third-party Software Systems including Glovia G2 (or experience with another ERP system), Rubrik Backup, Citrix, Windows RDS, Ivanti management suite and Service desk, and DLP solutions. Hardware solutions including SAN, Servers, Desktops, and Laptops. Experience with VOIP and Microsoft Teams Phone Systems. The Package The salary offered for this position is 25,000- 35,000 to a candidate who can meet all key qualifications and abilities.
May 18, 2024
Full time
The Role Responsible for the efficient operation, utilization, and support of information and communications technology. Will collaborate with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Additionally, will have some budgetary preparation and proposal responsibilities. Will be required to work on both local and corporate IT projects under the supervision of the IT Manager. This is all office-based and you must hold the full right to work in the UK for the foreseeable future. Responsibilities Maintain, manage, and develop all aspects of the IT systems and network infrastructure for UK and Germany facilities in conjunction with and approved by Corporate IT. Ensuring the local and corporate management teams are kept appraised of potential weaknesses or threats to security within the IT Infrastructure in UK and Germany. Will coordinate with global IT Security team to address potential threats and initiatives as needed. Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Use Ivanti service desk and manager to track all service requests and assets. Manage the development, administration, and upgrades of all Microsoft and corporate approved third-party software applications. Coordinate with local and global IT leadership to ensure adequate IT resource availability to support the needs of the business. Provide remote and onsite support to Spellman facilities globally as required Requirements Experience in all Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint, SQL Server and SRS Reporting Services, CRM, and Microsoft Teams. Third-party Software Systems including Glovia G2 (or experience with another ERP system), Rubrik Backup, Citrix, Windows RDS, Ivanti management suite and Service desk, and DLP solutions. Hardware solutions including SAN, Servers, Desktops, and Laptops. Experience with VOIP and Microsoft Teams Phone Systems. The Package The salary offered for this position is 25,000- 35,000 to a candidate who can meet all key qualifications and abilities.
Retail-FCL We specialise in retail banking and particularly optimisation of ATM networks and their associated systems. Our mission is to apply our extensive knowledge combined with latest technology such as Robotic Process Automation, AI and Machine Learning to deliver benefit to our customers. We manage transactions at automated devices, be that cash dispensers, deposit solutions or recycling ATMs, we see these devices morphing into kiosks as other transactions replace cash. Without any affiliations to other organisations we are able to bring a clear, independent and original thinking analysis to projects. We have been established since 2012 and are PCI compliant and also a Carbon Neutral business. We are also proud to have been awarded the Queen's Award for Enterprise: International trade in 2022. The IT function is responsible for all network, telephony, application, and cloud infrastructure, as well as security, incident management and IT policy. The IT function directly enables the smooth running of the business, ensuring all staff have access to the tools and services required to do their job, whilst remaining secure and compliant. The opportunity now exists to join a young and dynamic company as IT Manager to grow our global business in an industry changing at rapid speed with huge opportunities. Key Accountabilities Office Infrastructure: the office is securely connected, and all staff have access to the networks and hardware needed to perform their role (e.g. network and security, devices, printers, conference facilities). Application Management: all staff have access to the applications needed to perform their role (e.g. Micos, KTC, Fresh Desk, desktop software and security). Telephony Management: the telephony platform operates as designed, monitored, secure and configurable to suit the current demands of the business. Cloud Management (Azure): all cloud-based environments are monitored, secure, available, and accessible to those who need them. Costs are monitored and controlled. Supplier Management: all technical third parties and suppliers are closely managed during projects and BAU to provide the outcomes and support required, at the best price, with escalations in place when milestones and SLAs are missed. IT Helpdesk: for all colleagues to easily report IT requests and incidents and for IT to effectively manage requests and incidents to defined SLAs. IT Policies: the business has well-defined policies so that its position regarding IT is clear, with sufficient training and awareness in place so that everyone is aware of their obligations (Supervisor/Manager). IT Reporting: there is sufficient documentation and reporting in place providing evidence that the above objectives are being monitored and met, and where not met a back to green plan exists (Supervisor/Manager). Qualifications and Experience Previous working experience in IT, minimum 3 - 5 years. Recognised qualification in Technology, Computer Science or Management Information Systems (MIS) or demonstrable experience Proficient with Windows OS. Strong troubleshooting and critical thinking skills. Excellent customer focus. Excellent written and oral communication skills. Familiar with a range of software and hardware
May 18, 2024
Full time
Retail-FCL We specialise in retail banking and particularly optimisation of ATM networks and their associated systems. Our mission is to apply our extensive knowledge combined with latest technology such as Robotic Process Automation, AI and Machine Learning to deliver benefit to our customers. We manage transactions at automated devices, be that cash dispensers, deposit solutions or recycling ATMs, we see these devices morphing into kiosks as other transactions replace cash. Without any affiliations to other organisations we are able to bring a clear, independent and original thinking analysis to projects. We have been established since 2012 and are PCI compliant and also a Carbon Neutral business. We are also proud to have been awarded the Queen's Award for Enterprise: International trade in 2022. The IT function is responsible for all network, telephony, application, and cloud infrastructure, as well as security, incident management and IT policy. The IT function directly enables the smooth running of the business, ensuring all staff have access to the tools and services required to do their job, whilst remaining secure and compliant. The opportunity now exists to join a young and dynamic company as IT Manager to grow our global business in an industry changing at rapid speed with huge opportunities. Key Accountabilities Office Infrastructure: the office is securely connected, and all staff have access to the networks and hardware needed to perform their role (e.g. network and security, devices, printers, conference facilities). Application Management: all staff have access to the applications needed to perform their role (e.g. Micos, KTC, Fresh Desk, desktop software and security). Telephony Management: the telephony platform operates as designed, monitored, secure and configurable to suit the current demands of the business. Cloud Management (Azure): all cloud-based environments are monitored, secure, available, and accessible to those who need them. Costs are monitored and controlled. Supplier Management: all technical third parties and suppliers are closely managed during projects and BAU to provide the outcomes and support required, at the best price, with escalations in place when milestones and SLAs are missed. IT Helpdesk: for all colleagues to easily report IT requests and incidents and for IT to effectively manage requests and incidents to defined SLAs. IT Policies: the business has well-defined policies so that its position regarding IT is clear, with sufficient training and awareness in place so that everyone is aware of their obligations (Supervisor/Manager). IT Reporting: there is sufficient documentation and reporting in place providing evidence that the above objectives are being monitored and met, and where not met a back to green plan exists (Supervisor/Manager). Qualifications and Experience Previous working experience in IT, minimum 3 - 5 years. Recognised qualification in Technology, Computer Science or Management Information Systems (MIS) or demonstrable experience Proficient with Windows OS. Strong troubleshooting and critical thinking skills. Excellent customer focus. Excellent written and oral communication skills. Familiar with a range of software and hardware
IT Director required for a global and established food and science company. The company: They have offices globally and are the world leader in their field. With your office based just to the west of Edinburgh, the company are headquartered in the US and this role will report to the CIO over there. The US is 80% of their target market, however you will be responsible for IT across Europe and Africa and will have a close working relationship with the CIO and ultimately the US team. Across IT you will have around 4,000 global users amongst a much larger organisation, and there are offices across Africa and Europe that you will service. Although this will be your focus, you will have a global remit as well as occasional travel required to these sites. This role would suit someone from a similar industry, the likes of FMCG, Drinks industry or even a business with R&D facilities (as this company does). The role will be largely office based, with the majority of your time required in office. As well as a competitive salary, the role also offers a 20% annual bonus, car allowance and pension. The role: With a user base of 4,000 globally, you will have around 28 IT staff under your remit. The team are mainly UK based, with a few scattered across Europe. The team includes (but is not limited to): Helpdesk, Infrastructure, Software Development, ERP and Machine Learning. It is an incredibly diverse and varied team and there is certainly no need for you to have specialisms in all of these areas. The business utilize a combination of legacy systems as well as Machine Learning technologies. This is due to the R&D team and developing cutting edge ideas. The company are additionally currently developing a new ERP system and building in-house - one of the big projects you will embark on. You will also manage the teams providing design, architecture, development and maintenance of in-house developed software applications along with the architecture, availability, and security of the on-premise and hosted environments they use. An IT Manager with more of a software background may also be helpful in this capacity. Key skills required: A number of years in a similar Head of IT/IT Director role across a global business Ideally worked in an FMCG, R&D, Drinks, Manufacturing type environment Strong background in the likes of Infrastructure, Application Support, Cyber Security, ERP or software development Having managed teams of 20+ Able to ensure IT services are efficient, reliable, accessible, secure, and cost-effective Ability to Develop and manage IT business continuity, risk management, and cyber security arrangements Able to oversee the internal and external development of solutions servicing multiple business units with varying needs If this role is of interest to you, please apply or get in touch with Hamish at Cathcart Technology.
May 17, 2024
Full time
IT Director required for a global and established food and science company. The company: They have offices globally and are the world leader in their field. With your office based just to the west of Edinburgh, the company are headquartered in the US and this role will report to the CIO over there. The US is 80% of their target market, however you will be responsible for IT across Europe and Africa and will have a close working relationship with the CIO and ultimately the US team. Across IT you will have around 4,000 global users amongst a much larger organisation, and there are offices across Africa and Europe that you will service. Although this will be your focus, you will have a global remit as well as occasional travel required to these sites. This role would suit someone from a similar industry, the likes of FMCG, Drinks industry or even a business with R&D facilities (as this company does). The role will be largely office based, with the majority of your time required in office. As well as a competitive salary, the role also offers a 20% annual bonus, car allowance and pension. The role: With a user base of 4,000 globally, you will have around 28 IT staff under your remit. The team are mainly UK based, with a few scattered across Europe. The team includes (but is not limited to): Helpdesk, Infrastructure, Software Development, ERP and Machine Learning. It is an incredibly diverse and varied team and there is certainly no need for you to have specialisms in all of these areas. The business utilize a combination of legacy systems as well as Machine Learning technologies. This is due to the R&D team and developing cutting edge ideas. The company are additionally currently developing a new ERP system and building in-house - one of the big projects you will embark on. You will also manage the teams providing design, architecture, development and maintenance of in-house developed software applications along with the architecture, availability, and security of the on-premise and hosted environments they use. An IT Manager with more of a software background may also be helpful in this capacity. Key skills required: A number of years in a similar Head of IT/IT Director role across a global business Ideally worked in an FMCG, R&D, Drinks, Manufacturing type environment Strong background in the likes of Infrastructure, Application Support, Cyber Security, ERP or software development Having managed teams of 20+ Able to ensure IT services are efficient, reliable, accessible, secure, and cost-effective Ability to Develop and manage IT business continuity, risk management, and cyber security arrangements Able to oversee the internal and external development of solutions servicing multiple business units with varying needs If this role is of interest to you, please apply or get in touch with Hamish at Cathcart Technology.
Lloyd Recruitment - East Grinstead
Maidstone, Kent
Are you an experienced 2nd Line Engineer looking for your next venture? Do you want to work for a leading IT solutions business, that not only values it's staff, but also offers a comprehensive benefits package? We have the perfect opportunity for you! Lloyd Recruitment Services is working with a superb company on the outskirts of Maidstone who are in search of a 2nd Line Engineer to join their growing team. What's in it for you? Competitive salary 32 days holiday allowance Freshly prepared lunches by an in house chef Modern office facilities with ergonomic desks Wellness events Recreational outdoor spaces (so you can take a break from the computer screen!) Eyecare scheme Employee Assistance Programme with access to trained Counsellors Refreshments and free fruit Contractual sick pay Free parking (must be a driver due to location) About the role: You will play a crucial role as an experienced member of the technical team. From providing ticket support on the Helpdesk, to engaging in project work, and handling hardware maintenance tasks, this a busy and varied role where no two days will be the same! As a 2nd Line Engineer, you will also relish the opportunity to impart your technical knowledge to others and mentor junior engineers. Your professional, respectful, and proactive approach to customer service will be key in ensuring clients receive top-notch support. Responsibilities: Provide ticket support on the Helpdesk, engage in project work, and handle hardware maintenance tasks Attend client sites for prescheduled projects and reactive troubleshooting Mentor and support junior engineers, imparting technical knowledge Demonstrate a logical and methodical approach to troubleshooting Make recommendations to clients for system improvements and upgrades Fulfil other duties in line with business needs Required skills: Proficiency in Windows Server (Apply online only) and Windows Desktop XP-12 Familiarity with Hosted Desktop and Cloud computing Experience with Terminal server farm setups Office 365 tenant setup and administration expertise VMWare/Hyper-V administration knowledge Strong networking capabilities (DNS, routing, switching, etc.) Knowledge of VoIP, preferably with 3CX Desirable skills and experience: Exposure to Cisco/Draytek firewalls Support experience with Apple products Group Policy administration skills Cabling survey and installations experience Exposure to Ubiquiti/Cisco Wireless technologies Previous experience working in a Managed Service Provider (MSP) environment Recognised accreditations (MCP's, CompTIA, Apple) Person specification: A logical and methodical approach to tasks A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable and approachable nature Keen attention to detail If you feel you would be a valuable asset to the business, then apply today! Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities.
May 17, 2024
Full time
Are you an experienced 2nd Line Engineer looking for your next venture? Do you want to work for a leading IT solutions business, that not only values it's staff, but also offers a comprehensive benefits package? We have the perfect opportunity for you! Lloyd Recruitment Services is working with a superb company on the outskirts of Maidstone who are in search of a 2nd Line Engineer to join their growing team. What's in it for you? Competitive salary 32 days holiday allowance Freshly prepared lunches by an in house chef Modern office facilities with ergonomic desks Wellness events Recreational outdoor spaces (so you can take a break from the computer screen!) Eyecare scheme Employee Assistance Programme with access to trained Counsellors Refreshments and free fruit Contractual sick pay Free parking (must be a driver due to location) About the role: You will play a crucial role as an experienced member of the technical team. From providing ticket support on the Helpdesk, to engaging in project work, and handling hardware maintenance tasks, this a busy and varied role where no two days will be the same! As a 2nd Line Engineer, you will also relish the opportunity to impart your technical knowledge to others and mentor junior engineers. Your professional, respectful, and proactive approach to customer service will be key in ensuring clients receive top-notch support. Responsibilities: Provide ticket support on the Helpdesk, engage in project work, and handle hardware maintenance tasks Attend client sites for prescheduled projects and reactive troubleshooting Mentor and support junior engineers, imparting technical knowledge Demonstrate a logical and methodical approach to troubleshooting Make recommendations to clients for system improvements and upgrades Fulfil other duties in line with business needs Required skills: Proficiency in Windows Server (Apply online only) and Windows Desktop XP-12 Familiarity with Hosted Desktop and Cloud computing Experience with Terminal server farm setups Office 365 tenant setup and administration expertise VMWare/Hyper-V administration knowledge Strong networking capabilities (DNS, routing, switching, etc.) Knowledge of VoIP, preferably with 3CX Desirable skills and experience: Exposure to Cisco/Draytek firewalls Support experience with Apple products Group Policy administration skills Cabling survey and installations experience Exposure to Ubiquiti/Cisco Wireless technologies Previous experience working in a Managed Service Provider (MSP) environment Recognised accreditations (MCP's, CompTIA, Apple) Person specification: A logical and methodical approach to tasks A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable and approachable nature Keen attention to detail If you feel you would be a valuable asset to the business, then apply today! Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities.
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
May 17, 2024
Full time
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
May 17, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 17, 2024
Full time
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Job Title: IT Officer Salary: 30,000 to 33,900 per annum Hours: 37.5 hours per week Contract Type: Permanent Responsible to: IT Support Manager Benefits: Annual leave: 28 working days Additional holiday days are awarded as longer services awards. Employee Benefits Platform: Free access to thousands of discounts and savings via vouchers, reloadable cards, cashback and online voucher codes. Free Meal: When on duty, a meal is provided free of charge when the kitchens are open. University of Oxford pension scheme Travel Pass Loan: A discounted travel scheme is available. Cycle to Work Scheme / Bike Loan. On site cycle repair service at discounted rates. Sports Facilities: Access to the University Sport club. University Card: for discounts in shops, cafes and restaurants and University Leisure facilities A college within the prestigious University of Oxford is seeking to employ an individual with demonstrable experience in hands-on first-line IT support, and a willingness to learn and participate in ongoing project implementation. Responsibilities First-line support for college staff, students, and guests via the helpdesk system. Configuration and distribution of end-user IT equipment. Hardware and software asset management. Setup of AV equipment for events on college sites. Assistance in rollout/deployments of ongoing IT project work. Ability to demonstrate possession of the skills and qualities specified below is more important than experience in a similar role. Essential Strong face-to-face customer service skills. Strong practical knowledge of Windows desktop operating systems (primarily Windows 10). Strong problem solving and troubleshooting skills. Good understanding of workstation hardware. Good practical knowledge of mobile operating systems - Android and iOS. Practical experience of AD-DS principles. Basic understanding of networking concepts and equipment. Documentation. Willingness and desire to expand on existing knowledge via external training and/or selfteaching. Desirable : Good understanding of AV equipment. Basic understanding of MacOS. Basic IT security concepts. Basic understanding of, and some exposure to virtualisation technologies. Basic understanding of print management solutions. Basic understanding of Windows deployment technologies e.g., MDT. Basic understanding of software and hardware asset management concepts. Basic understanding of SharePoint online. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 17, 2024
Full time
Job Title: IT Officer Salary: 30,000 to 33,900 per annum Hours: 37.5 hours per week Contract Type: Permanent Responsible to: IT Support Manager Benefits: Annual leave: 28 working days Additional holiday days are awarded as longer services awards. Employee Benefits Platform: Free access to thousands of discounts and savings via vouchers, reloadable cards, cashback and online voucher codes. Free Meal: When on duty, a meal is provided free of charge when the kitchens are open. University of Oxford pension scheme Travel Pass Loan: A discounted travel scheme is available. Cycle to Work Scheme / Bike Loan. On site cycle repair service at discounted rates. Sports Facilities: Access to the University Sport club. University Card: for discounts in shops, cafes and restaurants and University Leisure facilities A college within the prestigious University of Oxford is seeking to employ an individual with demonstrable experience in hands-on first-line IT support, and a willingness to learn and participate in ongoing project implementation. Responsibilities First-line support for college staff, students, and guests via the helpdesk system. Configuration and distribution of end-user IT equipment. Hardware and software asset management. Setup of AV equipment for events on college sites. Assistance in rollout/deployments of ongoing IT project work. Ability to demonstrate possession of the skills and qualities specified below is more important than experience in a similar role. Essential Strong face-to-face customer service skills. Strong practical knowledge of Windows desktop operating systems (primarily Windows 10). Strong problem solving and troubleshooting skills. Good understanding of workstation hardware. Good practical knowledge of mobile operating systems - Android and iOS. Practical experience of AD-DS principles. Basic understanding of networking concepts and equipment. Documentation. Willingness and desire to expand on existing knowledge via external training and/or selfteaching. Desirable : Good understanding of AV equipment. Basic understanding of MacOS. Basic IT security concepts. Basic understanding of, and some exposure to virtualisation technologies. Basic understanding of print management solutions. Basic understanding of Windows deployment technologies e.g., MDT. Basic understanding of software and hardware asset management concepts. Basic understanding of SharePoint online. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
The City of Liverpool College
Liverpool, Merseyside
We are welcoming applications for a IT Services Technician The City of Liverpool College is the only general FE college in the city and the largest FE college in Liverpool City Region.It offers the widest, most diverse vocational curriculum in the region and ranges from entry up to degree and post-graduate levels and currently serves more than a third of all the 16-18 year olds in Liverpool and educates almost 12,000 learners each year, with all courses being delivered to the highest standard of learning. The support staff at the college play a vital part in ensuring that these courses are delivered to the standard of excellence we hold ourselves to, whether through supporting the students directly in their learning, or indirectly through business support roles that keep the day to functions of the college running smoothly. To ensure and maintain our support teams are maintaining our high standards, we are looking for high quality applicant for the following role: IT Services Technician Full TimePermanent£22,495The Role Reporting to the IT Operations Manager this technical role has specific focus on the College's IT helpdesk systems responding to IT issues along with resolution of first line issues. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Please note this role may close earlier if sufficient applications are submitted. You may also be contacted for interview during the advert duration. The City of Liverpool College are a living wage paying employer accredited by the Living Wage Foundation. We are an equal opportunities employer and welcome applications from all suitable qualified persons regardless of their race, sex, gender, gender reassignments, disability, religion/belief, sexual orientation or age adhering to the requirements of Equality Act 2010. The college also follow a blind shortlisting process. The City of Liverpool College Group serves 12,000 learners each year from a diverse variety of backgrounds. With state-of-the-art facilities, TEF Silver status for Higher Education provision, the College is home to ground breaking innovation and involved in a wide variety of exciting new developments across the city. The College is committed to safeguarding children and safer recruitment practices and will undertake all required DFE pre-employment checks on the successful candidate including Enhanced DBS Disclosure including a Barred List Check
May 17, 2024
Full time
We are welcoming applications for a IT Services Technician The City of Liverpool College is the only general FE college in the city and the largest FE college in Liverpool City Region.It offers the widest, most diverse vocational curriculum in the region and ranges from entry up to degree and post-graduate levels and currently serves more than a third of all the 16-18 year olds in Liverpool and educates almost 12,000 learners each year, with all courses being delivered to the highest standard of learning. The support staff at the college play a vital part in ensuring that these courses are delivered to the standard of excellence we hold ourselves to, whether through supporting the students directly in their learning, or indirectly through business support roles that keep the day to functions of the college running smoothly. To ensure and maintain our support teams are maintaining our high standards, we are looking for high quality applicant for the following role: IT Services Technician Full TimePermanent£22,495The Role Reporting to the IT Operations Manager this technical role has specific focus on the College's IT helpdesk systems responding to IT issues along with resolution of first line issues. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Please note this role may close earlier if sufficient applications are submitted. You may also be contacted for interview during the advert duration. The City of Liverpool College are a living wage paying employer accredited by the Living Wage Foundation. We are an equal opportunities employer and welcome applications from all suitable qualified persons regardless of their race, sex, gender, gender reassignments, disability, religion/belief, sexual orientation or age adhering to the requirements of Equality Act 2010. The college also follow a blind shortlisting process. The City of Liverpool College Group serves 12,000 learners each year from a diverse variety of backgrounds. With state-of-the-art facilities, TEF Silver status for Higher Education provision, the College is home to ground breaking innovation and involved in a wide variety of exciting new developments across the city. The College is committed to safeguarding children and safer recruitment practices and will undertake all required DFE pre-employment checks on the successful candidate including Enhanced DBS Disclosure including a Barred List Check
We are currently seeking an experienced, reliable, self motivated individual to work as part of a busy team responsible for the delivery of IT support and services across a variety of departments, within a fast paced environment. Based at the MBS Equipment Company European headquarters in Colnbrook, West London, with occasional travel to other sites, the role of Senior Network Engineer involves the provision of robust IT Network support, with a primary focus on infrastructure. ?Serving as the main contact for users across multiple bases, and the 2nd & 3rd line IT support team, the role specialises in the configuration and management of switches, firewalls (particularly Fortinet), and Ubiquity & Cambium networking equipment. Ideally suited to an experienced Network Engineer with expertise in cutting-edge networking solutions, this is an opportunity to become a key member of a small but growing IT support team. MBSE offers a competitive salary plus a range of benefits, including 25 days holiday, plus bank holidays, private health insurance, great pension scheme, life insurance and an annual discretionary bonus scheme. ? Key Responsibilities Lead the design and implementation of complex network architectures Develop strategies to optimize network performance and scalability Provide expertise in configuring and maintaining VLANs Oversee the management of Ubiquity and Cambium networking equipment Lead and support network projects & system integration Lead the configuration and maintenance of Fortigate firewalls Collaborate with the IT team and IT manager to implement advanced security protocols Oversee the integration and optimization of CCTV systems within the network Troubleshoot and resolve advanced issues related to CCTV systems Stay at the forefront of emerging networking technologies Implement innovative solutions to enhance network efficiency and security Provide mentorship to junior team members Collaborate with cross-functional teams to align network solutions with organisational goals. Establish and enforce best practices for network documentation Document complex network configurations and changes IT Helpdesk incident & Q management ownership supporting Network engineer with complex Network related incidents ? Technical skills required Extensive experience in configuring VLANs and managing complex network architectures Proficiency in working with advanced Ubiquity and Cambium networking equipment Advanced knowledge of Net 2 systems and their strategic integration into the network. Strong understanding and practical experience with the latest networking technologies and trends Advanced configuration and management of Fortigate firewalls Expertise in CCTV system integration within a sophisticated network environment Proven ability to troubleshoot and resolve complex networking issues Utilise strong analytical and problem-solving skills, especially in troubleshooting and resolving complex networking issues Excellent communication and interpersonal skills Demonstrate leadership in configuring and maintaining Fortigate firewalls Collaborate effectively with cross-functional teams to align network solutions with organizational and strategic goals Establish and enforce best practices for network documentation Document complex network configurations and changes ? Key Competencies Develop and execute comprehensive strategies to optimize network performance and scalability, aligning with long-term organizational goals Advanced Network Configuration and Management Apply extensive knowledge and seasoned practical experience in configuring VLANs and managing intricate network architectures. Demonstrate a high level of proficiency in working with advanced Ubiquity and Cambium networking equipment, showcasing a deep understanding of their strategic application Stay at the forefront of emerging networking technologies, proactively identifying and implementing innovative solutions that not only enhance efficiency and security but also position the network for future advancements Lead complex projects, serving as the driving force behind them Supporting the integration and optimization of CCTV systems within the network Provide mentorship to junior team members with a focus on leadership development, fostering a culture of continuous learning and growth within the team ? Personal attributes Possess deep knowledge of LAN and WAN technologies, using it to design and implement sophisticated network solutions Proactively tackle challenges with a hands-on approach, showcasing adaptability and self-motivation Exhibit advanced problem-solving skills and tenacity to overcome complex obstacles strategically Efficiently manage tasks with strategic organizational and time-management skills for optimal network performance Hold a full clean driving license for occasional travel and a valid passport for potential travel to European locations Demonstrate strong written and verbal communication skills, essential for clear technical communication ?Follow and create precise procedural documentation and reports, aligning documentation practices with strategic goals ? About the Company MBS Equipment Co is a global leader in the provision of professional lighting rental and associated facilities, to the film, television and media production industry. ? Part of the The MBS Group, the world's largest studio management and production services company, with bases throughout Europe and North America, we are proud to support crews, with an unrivalled collection of equipment and solutions which embrace both the conventional and the very latest in advanced technology. MBS Equipment Co is an inclusive, people focussed organisation, which strives to create strong career opportunities, available to all sections of the community.
May 17, 2024
Full time
We are currently seeking an experienced, reliable, self motivated individual to work as part of a busy team responsible for the delivery of IT support and services across a variety of departments, within a fast paced environment. Based at the MBS Equipment Company European headquarters in Colnbrook, West London, with occasional travel to other sites, the role of Senior Network Engineer involves the provision of robust IT Network support, with a primary focus on infrastructure. ?Serving as the main contact for users across multiple bases, and the 2nd & 3rd line IT support team, the role specialises in the configuration and management of switches, firewalls (particularly Fortinet), and Ubiquity & Cambium networking equipment. Ideally suited to an experienced Network Engineer with expertise in cutting-edge networking solutions, this is an opportunity to become a key member of a small but growing IT support team. MBSE offers a competitive salary plus a range of benefits, including 25 days holiday, plus bank holidays, private health insurance, great pension scheme, life insurance and an annual discretionary bonus scheme. ? Key Responsibilities Lead the design and implementation of complex network architectures Develop strategies to optimize network performance and scalability Provide expertise in configuring and maintaining VLANs Oversee the management of Ubiquity and Cambium networking equipment Lead and support network projects & system integration Lead the configuration and maintenance of Fortigate firewalls Collaborate with the IT team and IT manager to implement advanced security protocols Oversee the integration and optimization of CCTV systems within the network Troubleshoot and resolve advanced issues related to CCTV systems Stay at the forefront of emerging networking technologies Implement innovative solutions to enhance network efficiency and security Provide mentorship to junior team members Collaborate with cross-functional teams to align network solutions with organisational goals. Establish and enforce best practices for network documentation Document complex network configurations and changes IT Helpdesk incident & Q management ownership supporting Network engineer with complex Network related incidents ? Technical skills required Extensive experience in configuring VLANs and managing complex network architectures Proficiency in working with advanced Ubiquity and Cambium networking equipment Advanced knowledge of Net 2 systems and their strategic integration into the network. Strong understanding and practical experience with the latest networking technologies and trends Advanced configuration and management of Fortigate firewalls Expertise in CCTV system integration within a sophisticated network environment Proven ability to troubleshoot and resolve complex networking issues Utilise strong analytical and problem-solving skills, especially in troubleshooting and resolving complex networking issues Excellent communication and interpersonal skills Demonstrate leadership in configuring and maintaining Fortigate firewalls Collaborate effectively with cross-functional teams to align network solutions with organizational and strategic goals Establish and enforce best practices for network documentation Document complex network configurations and changes ? Key Competencies Develop and execute comprehensive strategies to optimize network performance and scalability, aligning with long-term organizational goals Advanced Network Configuration and Management Apply extensive knowledge and seasoned practical experience in configuring VLANs and managing intricate network architectures. Demonstrate a high level of proficiency in working with advanced Ubiquity and Cambium networking equipment, showcasing a deep understanding of their strategic application Stay at the forefront of emerging networking technologies, proactively identifying and implementing innovative solutions that not only enhance efficiency and security but also position the network for future advancements Lead complex projects, serving as the driving force behind them Supporting the integration and optimization of CCTV systems within the network Provide mentorship to junior team members with a focus on leadership development, fostering a culture of continuous learning and growth within the team ? Personal attributes Possess deep knowledge of LAN and WAN technologies, using it to design and implement sophisticated network solutions Proactively tackle challenges with a hands-on approach, showcasing adaptability and self-motivation Exhibit advanced problem-solving skills and tenacity to overcome complex obstacles strategically Efficiently manage tasks with strategic organizational and time-management skills for optimal network performance Hold a full clean driving license for occasional travel and a valid passport for potential travel to European locations Demonstrate strong written and verbal communication skills, essential for clear technical communication ?Follow and create precise procedural documentation and reports, aligning documentation practices with strategic goals ? About the Company MBS Equipment Co is a global leader in the provision of professional lighting rental and associated facilities, to the film, television and media production industry. ? Part of the The MBS Group, the world's largest studio management and production services company, with bases throughout Europe and North America, we are proud to support crews, with an unrivalled collection of equipment and solutions which embrace both the conventional and the very latest in advanced technology. MBS Equipment Co is an inclusive, people focussed organisation, which strives to create strong career opportunities, available to all sections of the community.
Job Title: Helpdesk Operative Job reference: SF We are currently recruiting for a Helpdesk Operative based in Manchester to Provide clerical support to the Facilities Maintenance and Compliance Unit with an essential element of customer service - receiving, understanding and communicating customers' requests by telephone or e-mail. Contribute in setting, developing, monitoring and implementing a range of clerical support systems in respect of the Facilities Maintenance and Compliance Unit's activities. Key details / responsibilities Provide clerical support to the Facilities Maintenance and Compliance, to assist them in providing an effective, efficient service to Estates customers To contribute in prioritising resources allocated to the administrative team Maintain detailed records on issues included, but not limited to (general clerical issues, stores and procurement) as instructed Responsible for the clerical issues of the Group, including but not limited to (use of telephone, data inputting, maintaining electronic and manual databases and an electronic work request system, ordering, invoicing, filing, photocopying, distribution of correspondence/documentation/post and hospitality arrangements) Provide specific advice within the area of expertise on a routine basis Use knowledge and experience to apply priorities for all job requests and to implement quick response procedures in urgent situations. To support the Help Desk Supervisor in the training of new operatives. Contribute to the development of a customer focused service, promoting the Directorate of Estates and Facilities by establishing and maintaining working relationships throughout the University. Ensure all activities undertaken are carried out in accordance with the requirements of the University, Directorate of Estates and Facilities Health & Safety policies and procedures, and particularly the Health & Safety at Work Regulations and all subordinate legislation. Essential knowledge, skills/experience: Appropriate vocational qualification to NVQ II in a clerical related discipline and substantial vocational experience An established track record and experience in contributing to administrative systems and processes, with customer service as an essential element Experience of using databases Experience of producing high quality reports and correspondence Must be proficient in:- Use of Microsoft Word Computer literacy is essential Microsoft Excel
May 16, 2024
Full time
Job Title: Helpdesk Operative Job reference: SF We are currently recruiting for a Helpdesk Operative based in Manchester to Provide clerical support to the Facilities Maintenance and Compliance Unit with an essential element of customer service - receiving, understanding and communicating customers' requests by telephone or e-mail. Contribute in setting, developing, monitoring and implementing a range of clerical support systems in respect of the Facilities Maintenance and Compliance Unit's activities. Key details / responsibilities Provide clerical support to the Facilities Maintenance and Compliance, to assist them in providing an effective, efficient service to Estates customers To contribute in prioritising resources allocated to the administrative team Maintain detailed records on issues included, but not limited to (general clerical issues, stores and procurement) as instructed Responsible for the clerical issues of the Group, including but not limited to (use of telephone, data inputting, maintaining electronic and manual databases and an electronic work request system, ordering, invoicing, filing, photocopying, distribution of correspondence/documentation/post and hospitality arrangements) Provide specific advice within the area of expertise on a routine basis Use knowledge and experience to apply priorities for all job requests and to implement quick response procedures in urgent situations. To support the Help Desk Supervisor in the training of new operatives. Contribute to the development of a customer focused service, promoting the Directorate of Estates and Facilities by establishing and maintaining working relationships throughout the University. Ensure all activities undertaken are carried out in accordance with the requirements of the University, Directorate of Estates and Facilities Health & Safety policies and procedures, and particularly the Health & Safety at Work Regulations and all subordinate legislation. Essential knowledge, skills/experience: Appropriate vocational qualification to NVQ II in a clerical related discipline and substantial vocational experience An established track record and experience in contributing to administrative systems and processes, with customer service as an essential element Experience of using databases Experience of producing high quality reports and correspondence Must be proficient in:- Use of Microsoft Word Computer literacy is essential Microsoft Excel
We are currently supporting a company who are recruiting for a Service Desk Administrator who will assist in managing and coordinating the reactive repair requirements of their clients' properties. They aim to support independent living for vulnerable adults.Job Type: Full-time Temporary to permanent position.Location: HarrogateHours: Monday-Friday 9am - 5.30pm (Flexible part time hours available)Salary: £13 per hourKey Responsibilities/Accountabilities: To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email. Manage planned works through to completion including Remedial Works to ensure all our clients' properties are fully compliant completed within our set KPI's this includes, but not limited to, Gas safety Certificates, Fire Risk Assessments, Electrical Certificates, Asbestos Surveys, Legionella Risk assessments. Review all planned compliance and maintenance activities to arrange times and access keeping all parties fully informed at all times and obtaining all necessary consents. To manage the compliance system (Fix Flo) highlight any shortfalls - and arrange with third party vendors to rectify in a timely manner. Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI's. Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard. Chase above where needed to ensure they meet our issued KPI's. Work with finance team to ensure matchup between Issue References and PO's. Assist to manage awarded project works from instruction to practical completion. Ensuring complaints are escalated to the appropriate manager. Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team First point of contact for third party vendors regarding operational issues. The right candidate must be able to have: Leadership qualities and experience. Excellent customer service skills. Administration skills Experience in a busy helpdesk/call centre environment however not essential. Be proficient in Microsoft Office (especially Excel and Outlook)Knowledge of property services/facilities management preferred, but not essential. Any trades experience a bonus. Please apply if you are available in the next week with immediate start.
May 15, 2024
Full time
We are currently supporting a company who are recruiting for a Service Desk Administrator who will assist in managing and coordinating the reactive repair requirements of their clients' properties. They aim to support independent living for vulnerable adults.Job Type: Full-time Temporary to permanent position.Location: HarrogateHours: Monday-Friday 9am - 5.30pm (Flexible part time hours available)Salary: £13 per hourKey Responsibilities/Accountabilities: To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email. Manage planned works through to completion including Remedial Works to ensure all our clients' properties are fully compliant completed within our set KPI's this includes, but not limited to, Gas safety Certificates, Fire Risk Assessments, Electrical Certificates, Asbestos Surveys, Legionella Risk assessments. Review all planned compliance and maintenance activities to arrange times and access keeping all parties fully informed at all times and obtaining all necessary consents. To manage the compliance system (Fix Flo) highlight any shortfalls - and arrange with third party vendors to rectify in a timely manner. Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI's. Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard. Chase above where needed to ensure they meet our issued KPI's. Work with finance team to ensure matchup between Issue References and PO's. Assist to manage awarded project works from instruction to practical completion. Ensuring complaints are escalated to the appropriate manager. Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team First point of contact for third party vendors regarding operational issues. The right candidate must be able to have: Leadership qualities and experience. Excellent customer service skills. Administration skills Experience in a busy helpdesk/call centre environment however not essential. Be proficient in Microsoft Office (especially Excel and Outlook)Knowledge of property services/facilities management preferred, but not essential. Any trades experience a bonus. Please apply if you are available in the next week with immediate start.
We are currently supporting a company who are recruiting for a Service Desk Administrator who will assist in managing and coordinating the reactive repair requirements of their clients' properties. They aim to support independent living for vulnerable adults.Job Type: Full-time Temporary to permanent position.Location: HarrogateHours: Monday-Friday 9am - 5.30pm (Flexible part time hours available)Salary: £13 per hourKey Responsibilities/Accountabilities: To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email. Manage planned works through to completion including Remedial Works to ensure all our clients' properties are fully compliant completed within our set KPI's this includes, but not limited to, Gas safety Certificates, Fire Risk Assessments, Electrical Certificates, Asbestos Surveys, Legionella Risk assessments. Review all planned compliance and maintenance activities to arrange times and access keeping all parties fully informed at all times and obtaining all necessary consents. To manage the compliance system (Fix Flo) highlight any shortfalls - and arrange with third party vendors to rectify in a timely manner. Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI's. Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard. Chase above where needed to ensure they meet our issued KPI's. Work with finance team to ensure matchup between Issue References and PO's. Assist to manage awarded project works from instruction to practical completion. Ensuring complaints are escalated to the appropriate manager. Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team First point of contact for third party vendors regarding operational issues. The right candidate must be able to have: Leadership qualities and experience. Excellent customer service skills. Administration skills Experience in a busy helpdesk/call centre environment however not essential. Be proficient in Microsoft Office (especially Excel and Outlook)Knowledge of property services/facilities management preferred, but not essential. Any trades experience a bonus. Please apply if you are available in the next week with immediate start.
May 15, 2024
Full time
We are currently supporting a company who are recruiting for a Service Desk Administrator who will assist in managing and coordinating the reactive repair requirements of their clients' properties. They aim to support independent living for vulnerable adults.Job Type: Full-time Temporary to permanent position.Location: HarrogateHours: Monday-Friday 9am - 5.30pm (Flexible part time hours available)Salary: £13 per hourKey Responsibilities/Accountabilities: To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email. Manage planned works through to completion including Remedial Works to ensure all our clients' properties are fully compliant completed within our set KPI's this includes, but not limited to, Gas safety Certificates, Fire Risk Assessments, Electrical Certificates, Asbestos Surveys, Legionella Risk assessments. Review all planned compliance and maintenance activities to arrange times and access keeping all parties fully informed at all times and obtaining all necessary consents. To manage the compliance system (Fix Flo) highlight any shortfalls - and arrange with third party vendors to rectify in a timely manner. Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI's. Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard. Chase above where needed to ensure they meet our issued KPI's. Work with finance team to ensure matchup between Issue References and PO's. Assist to manage awarded project works from instruction to practical completion. Ensuring complaints are escalated to the appropriate manager. Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team First point of contact for third party vendors regarding operational issues. The right candidate must be able to have: Leadership qualities and experience. Excellent customer service skills. Administration skills Experience in a busy helpdesk/call centre environment however not essential. Be proficient in Microsoft Office (especially Excel and Outlook)Knowledge of property services/facilities management preferred, but not essential. Any trades experience a bonus. Please apply if you are available in the next week with immediate start.
IT Helpdesk & Systems Engineer West Sussex £30,000 - £32,000 (DOE) + Company Benefits Permanent Currently recruiting for the world's leading independent manufacturer, that are seeking an IT Helpdesk & Systems Engineer to join their busy service desk team. You will be required to work on both local and corporate IT projects under the supervision of the IT Manager. As the IT Helpdesk & Systems Engineer , you will be responsible for collaborating with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Sound interesting? Read on As the IT Helpdesk & Systems Engineer you will provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Responsibilities: Maintain, manage, and develop all aspects of the IT systems and network infrastructure for UK and Germany facilities in conjunction with and approved by Corporate IT Ensure all Hardware and Software is asset managed and all software licensing is legally compliant. Maintain backup and recovery solution with weekly verification, validation, and following corporate data backup requirements. Manage the development, administration, and upgrades of all Microsoft and corporate approved third-party software applications. Manage and maintain VMWare server infrastructure and SAN in conjunction with and approved by Corporate IT. Key Skills: Hands on helpdesk exp (1st & 2nd line). All Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint, SQL Server and SRS Reporting Services, CRM, and Microsoft Teams. Strong understanding of: AD Users and Computers, AD Sites and Services, AD Domains and Trusts, GPO, Microsoft DHCP, and DNS. Experience with VOIP and Microsoft Teams Phone Systems. Hardware solutions including SAN, Servers, Desktops, and Laptops. Strong experience in VMWare administration. Due to the nature of the position, you must hold a full drivers license and have access to a vehicle. The role is 100% office based in West Sussex. Company Benefits: 3% Pension Contribution Life Insurance 3 Salary 25 Days Holiday Profit share scheme Healthcare cash plan Onsite parking Excellent career path with training and development opportunities Interested? Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description. At Smart Recruit IT, diversity and inclusion are at the core of our values. Join us in a journey where talent development is inclusive, and authenticity in employer branding is celebrated. Smart Recruit IT is acting as an employment agency regarding this job advertisement.
May 15, 2024
Full time
IT Helpdesk & Systems Engineer West Sussex £30,000 - £32,000 (DOE) + Company Benefits Permanent Currently recruiting for the world's leading independent manufacturer, that are seeking an IT Helpdesk & Systems Engineer to join their busy service desk team. You will be required to work on both local and corporate IT projects under the supervision of the IT Manager. As the IT Helpdesk & Systems Engineer , you will be responsible for collaborating with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Sound interesting? Read on As the IT Helpdesk & Systems Engineer you will provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Responsibilities: Maintain, manage, and develop all aspects of the IT systems and network infrastructure for UK and Germany facilities in conjunction with and approved by Corporate IT Ensure all Hardware and Software is asset managed and all software licensing is legally compliant. Maintain backup and recovery solution with weekly verification, validation, and following corporate data backup requirements. Manage the development, administration, and upgrades of all Microsoft and corporate approved third-party software applications. Manage and maintain VMWare server infrastructure and SAN in conjunction with and approved by Corporate IT. Key Skills: Hands on helpdesk exp (1st & 2nd line). All Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint, SQL Server and SRS Reporting Services, CRM, and Microsoft Teams. Strong understanding of: AD Users and Computers, AD Sites and Services, AD Domains and Trusts, GPO, Microsoft DHCP, and DNS. Experience with VOIP and Microsoft Teams Phone Systems. Hardware solutions including SAN, Servers, Desktops, and Laptops. Strong experience in VMWare administration. Due to the nature of the position, you must hold a full drivers license and have access to a vehicle. The role is 100% office based in West Sussex. Company Benefits: 3% Pension Contribution Life Insurance 3 Salary 25 Days Holiday Profit share scheme Healthcare cash plan Onsite parking Excellent career path with training and development opportunities Interested? Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description. At Smart Recruit IT, diversity and inclusion are at the core of our values. Join us in a journey where talent development is inclusive, and authenticity in employer branding is celebrated. Smart Recruit IT is acting as an employment agency regarding this job advertisement.
Our client, a Leading Facilities Management organisation are currently on the search for a Facilities Helpdesk Administrator to join their dynamic team in Plymouth. The Helpdesk Administrator will organise scheduled and reactive work orders ensuring response and completion within required time frames. Key Accountabilities for the Facilities Helpdesk Administrator: Process Scheduled and reactive works from initial raising of jobs to completion and invoicing. Inputting of information onto the CAFM System. Maintain key relationships with colleagues, clients and Suppliers/ Contractors. Assist in collation of Monthly Reports. General Admin Tasks. Attend Meetings as Requested. Role Benefits; Salary around £24,000 per annum 40 hours per week, Mon - Fri hours 8:30am-5pm Mon to Thu, 4.30pm finish on a Friday. 21 days annual leave plus bank holidays Basic pension Reduced onsite parking Excellent training and progressional opportunities If this is the role for you, please apply or get in touch with Laura on for more information on or .
May 15, 2024
Full time
Our client, a Leading Facilities Management organisation are currently on the search for a Facilities Helpdesk Administrator to join their dynamic team in Plymouth. The Helpdesk Administrator will organise scheduled and reactive work orders ensuring response and completion within required time frames. Key Accountabilities for the Facilities Helpdesk Administrator: Process Scheduled and reactive works from initial raising of jobs to completion and invoicing. Inputting of information onto the CAFM System. Maintain key relationships with colleagues, clients and Suppliers/ Contractors. Assist in collation of Monthly Reports. General Admin Tasks. Attend Meetings as Requested. Role Benefits; Salary around £24,000 per annum 40 hours per week, Mon - Fri hours 8:30am-5pm Mon to Thu, 4.30pm finish on a Friday. 21 days annual leave plus bank holidays Basic pension Reduced onsite parking Excellent training and progressional opportunities If this is the role for you, please apply or get in touch with Laura on for more information on or .
Helpdesk Coordinator - Ferndown - Up to £25,000 per annum This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services. Your role: Act as the first point of contact for new calls into the business from either current client's as well as new enquiries You will quickly establish the reason for the call and take prompt and timely steps to resolve Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork Smoothly prioritise workload so most urgent and critical cases tale priority Collaborate seamlessly across all business departments for optimal efficiency Cultivate a knowledge base for quicker problem resolution and maximum team efficiency Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements: This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling A background in facilities would be a great advantage Salary dependent on experience - Up to £25,000 per annum Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
May 15, 2024
Full time
Helpdesk Coordinator - Ferndown - Up to £25,000 per annum This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services. Your role: Act as the first point of contact for new calls into the business from either current client's as well as new enquiries You will quickly establish the reason for the call and take prompt and timely steps to resolve Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork Smoothly prioritise workload so most urgent and critical cases tale priority Collaborate seamlessly across all business departments for optimal efficiency Cultivate a knowledge base for quicker problem resolution and maximum team efficiency Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements: This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling A background in facilities would be a great advantage Salary dependent on experience - Up to £25,000 per annum Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
IT Director required for a global and established food and science company. The company: They have offices globally and are the world leader in their field. With your office based just to the west of Edinburgh, the company are headquartered in the US and this role will report to the CIO over there. The US is 80% of their target market, however you will be responsible for IT across Europe and Africa and will have a close working relationship with the CIO and ultimately the US team. Across IT you will have around 4,000 global users amongst a much larger organisation, and there are offices across Africa and Europe that you will service. Although this will be your focus, you will have a global remit as well as occasional travel required to these sites. This role would suit someone from a similar industry, the likes of FMCG, Drinks industry or even a business with R&D facilities (as this company does). The role will be largely office based, with the majority of your time required in office. As well as a competitive salary, the role also offers a 20% annual bonus, car allowance and pension. The role: With a user base of 4,000 globally, you will have around 28 IT staff under your remit. The team are mainly UK based, with a few scattered across Europe. The team includes (but is not limited to): Helpdesk, Infrastructure, Software Development, ERP and Machine Learning. It is an incredibly diverse and varied team and there is certainly no need for you to have specialisms in all of these areas. The business utilize a combination of legacy systems as well as Machine Learning technologies. This is due to the R&D team and developing cutting edge ideas. The company are additionally currently developing a new ERP system and building in-house - one of the big projects you will embark on. You will also manage the teams providing design, architecture, development and maintenance of in-house developed software applications along with the architecture, availability, and security of the on-premise and hosted environments they use. An IT Manager with more of a software background may also be helpful in this capacity. Key skills required: A number of years in a similar Head of IT/IT Director role across a global business Ideally worked in an FMCG, R&D, Drinks, Manufacturing type environment Strong background in the likes of Infrastructure, Application Support, Cyber Security, ERP or software development Having managed teams of 20+ Able to ensure IT services are efficient, reliable, accessible, secure, and cost-effective Ability to Develop and manage IT business continuity, risk management, and cyber security arrangements Able to oversee the internal and external development of solutions servicing multiple business units with varying needs If this role is of interest to you, please apply or get in touch with Hamish at Cathcart Technology.
May 13, 2024
Full time
IT Director required for a global and established food and science company. The company: They have offices globally and are the world leader in their field. With your office based just to the west of Edinburgh, the company are headquartered in the US and this role will report to the CIO over there. The US is 80% of their target market, however you will be responsible for IT across Europe and Africa and will have a close working relationship with the CIO and ultimately the US team. Across IT you will have around 4,000 global users amongst a much larger organisation, and there are offices across Africa and Europe that you will service. Although this will be your focus, you will have a global remit as well as occasional travel required to these sites. This role would suit someone from a similar industry, the likes of FMCG, Drinks industry or even a business with R&D facilities (as this company does). The role will be largely office based, with the majority of your time required in office. As well as a competitive salary, the role also offers a 20% annual bonus, car allowance and pension. The role: With a user base of 4,000 globally, you will have around 28 IT staff under your remit. The team are mainly UK based, with a few scattered across Europe. The team includes (but is not limited to): Helpdesk, Infrastructure, Software Development, ERP and Machine Learning. It is an incredibly diverse and varied team and there is certainly no need for you to have specialisms in all of these areas. The business utilize a combination of legacy systems as well as Machine Learning technologies. This is due to the R&D team and developing cutting edge ideas. The company are additionally currently developing a new ERP system and building in-house - one of the big projects you will embark on. You will also manage the teams providing design, architecture, development and maintenance of in-house developed software applications along with the architecture, availability, and security of the on-premise and hosted environments they use. An IT Manager with more of a software background may also be helpful in this capacity. Key skills required: A number of years in a similar Head of IT/IT Director role across a global business Ideally worked in an FMCG, R&D, Drinks, Manufacturing type environment Strong background in the likes of Infrastructure, Application Support, Cyber Security, ERP or software development Having managed teams of 20+ Able to ensure IT services are efficient, reliable, accessible, secure, and cost-effective Ability to Develop and manage IT business continuity, risk management, and cyber security arrangements Able to oversee the internal and external development of solutions servicing multiple business units with varying needs If this role is of interest to you, please apply or get in touch with Hamish at Cathcart Technology.
Job title: BSC Helpdesk Coordinator Location: BSC - Avondale House Phoenix Crescent Strathclyde Business Park, BellshillML43NJ Contract length: 3 months initial contract to extend Work Hour: Full Time Monday-Friday 09:00-17.00 Hourly Rate- £12.36/hour RandstadSourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Administrator on behalf of a well established Facilities Management company on a 3 months initial contract to extend. In this role you will carry out administration tasks - raising purchase orders/ processing invoices / booking rooms / filing / running reports. Some other duties include; Running and distribution of scheduled reports to assist with the preparation of Monthly Performance Reports for all Contracts, using Computer Aided Facilities Management Systems (Maximo/Coupa/SAP/Business Intelligence). HR administration, including: collation and recording of absence returns from sites. Using Coupa Purchasing system to ensure 3-way match from raising purchase orders to Invoice payment (including dealing with any queries) Booking Travel / Training Raising Sales Invoices Ongoing review of Purchase orders and Work in Progress Reconciliation of Purchase Card Expenditure Maintain office supplies, including control and distribution of stationery, telephony and IT equipment and procurement via raising Purchase Orders on COUPA. Being able to work to various deadlines throughout the month. Supporting BSC Helpdesk Other general administrative support as directed by the local and Management team. To be considered for the Contract Administrator role you must have the following skills and experience Previous experience within Administration is a must. Excellent PC Skills to include outlook / word / excel / powerpoint Use of Computer Aided Facilities Management Systems (Maximo/Coupa/SAP) knowledge of raising orders - general administration office duties - desirable but not essential Experience or Understanding of Facilities Management. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
May 08, 2024
Full time
Job title: BSC Helpdesk Coordinator Location: BSC - Avondale House Phoenix Crescent Strathclyde Business Park, BellshillML43NJ Contract length: 3 months initial contract to extend Work Hour: Full Time Monday-Friday 09:00-17.00 Hourly Rate- £12.36/hour RandstadSourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Administrator on behalf of a well established Facilities Management company on a 3 months initial contract to extend. In this role you will carry out administration tasks - raising purchase orders/ processing invoices / booking rooms / filing / running reports. Some other duties include; Running and distribution of scheduled reports to assist with the preparation of Monthly Performance Reports for all Contracts, using Computer Aided Facilities Management Systems (Maximo/Coupa/SAP/Business Intelligence). HR administration, including: collation and recording of absence returns from sites. Using Coupa Purchasing system to ensure 3-way match from raising purchase orders to Invoice payment (including dealing with any queries) Booking Travel / Training Raising Sales Invoices Ongoing review of Purchase orders and Work in Progress Reconciliation of Purchase Card Expenditure Maintain office supplies, including control and distribution of stationery, telephony and IT equipment and procurement via raising Purchase Orders on COUPA. Being able to work to various deadlines throughout the month. Supporting BSC Helpdesk Other general administrative support as directed by the local and Management team. To be considered for the Contract Administrator role you must have the following skills and experience Previous experience within Administration is a must. Excellent PC Skills to include outlook / word / excel / powerpoint Use of Computer Aided Facilities Management Systems (Maximo/Coupa/SAP) knowledge of raising orders - general administration office duties - desirable but not essential Experience or Understanding of Facilities Management. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join: