Job Title: Helpdesk Coordinator Salary: £28,000 pa Location: St Albans Contract: Permanent Hours: Monday to Friday 08:30 - 17:30 (40 hours per week) COMPANY PROFILE Our well established client who are in the construction industry and looking for an experienced and enthusiastic Helpdesk Coordinator to join their dynamic and growing team in St Albans. The successful candidate will have Helpdesk experience and have excellent customer service skills. SKILLS REQUIRED Previous experience in a similar role Excellent communication skills FM Helpdesk experience Competent with Microsoft Packages Confident, calm, and organised Able to take a logical approach RESPONSIBILITIES Manage all incoming helpdesk jobs on systems Input data onto CRM and monitor Chase subcontractors for completed paperwork Assist in developing the business with existing client base Generate quotes and cost jobs on the system Ensure KPI's are maintained Liaising with engineers COMPANY BENEFITS Free onsite parking 20 days' annual leave plus bank holiday Company pension scheme Team nights out Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
May 15, 2024
Full time
Job Title: Helpdesk Coordinator Salary: £28,000 pa Location: St Albans Contract: Permanent Hours: Monday to Friday 08:30 - 17:30 (40 hours per week) COMPANY PROFILE Our well established client who are in the construction industry and looking for an experienced and enthusiastic Helpdesk Coordinator to join their dynamic and growing team in St Albans. The successful candidate will have Helpdesk experience and have excellent customer service skills. SKILLS REQUIRED Previous experience in a similar role Excellent communication skills FM Helpdesk experience Competent with Microsoft Packages Confident, calm, and organised Able to take a logical approach RESPONSIBILITIES Manage all incoming helpdesk jobs on systems Input data onto CRM and monitor Chase subcontractors for completed paperwork Assist in developing the business with existing client base Generate quotes and cost jobs on the system Ensure KPI's are maintained Liaising with engineers COMPANY BENEFITS Free onsite parking 20 days' annual leave plus bank holiday Company pension scheme Team nights out Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
Helpdesk Coordinator - Ferndown - Up to £25,000 per annum This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services. Your role: Act as the first point of contact for new calls into the business from either current client's as well as new enquiries You will quickly establish the reason for the call and take prompt and timely steps to resolve Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork Smoothly prioritise workload so most urgent and critical cases tale priority Collaborate seamlessly across all business departments for optimal efficiency Cultivate a knowledge base for quicker problem resolution and maximum team efficiency Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements: This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling A background in facilities would be a great advantage Salary dependent on experience - Up to £25,000 per annum Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
May 15, 2024
Full time
Helpdesk Coordinator - Ferndown - Up to £25,000 per annum This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services. Your role: Act as the first point of contact for new calls into the business from either current client's as well as new enquiries You will quickly establish the reason for the call and take prompt and timely steps to resolve Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork Smoothly prioritise workload so most urgent and critical cases tale priority Collaborate seamlessly across all business departments for optimal efficiency Cultivate a knowledge base for quicker problem resolution and maximum team efficiency Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements: This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling A background in facilities would be a great advantage Salary dependent on experience - Up to £25,000 per annum Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
May 15, 2024
Full time
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
Helpdesk Coordinator Renfrewshire Fully Office Based Up to £24k Pertemps are delighted to bring to market a new opportunity for a Service Desk Coordinator to join the office based team of this award winning, well established market leading business near Glasgow. This role will be essential in organising and prioritising engineers workload.The role of Service Coordinator is a key position and responsibilities in this post will include the following areas: Answer all incoming phone calls and manage queries and requests accordingly from existing customers Monitor and check jobs from the system liaising with clients and the wider Service team on any queries Log jobs as per the agreed client matrix, liaising with clients directly and the Service team Handle any chases or escalations received and escalate as per appropriate process Triage and interrogate remote system data to diagnose faults to support decisions on engineer attendance or remote call management Organise the workload of the engineering team Plan and direct engineering resource to ensure customer deadlines are met Ensure customers are kept updated on the progress of outstanding works Assist in ensuring the team follow established procedures and quality standards Promote positive customer service, dealing with any customer concerns or escalations in a professional manner Assess the needs of both customers and engineers to ensure balance is maintained in a busy environment Alert management on issues and assist as required in the resolution of such matters Understanding of customer contracts and assist in delivering to service level agreements Running and distribution of scheduled and ad-hoc reporting as per contract / management requirements Work with engineering and maintenance teams to ensure workload is completed and works are scheduled and actioned as required Coordinate spares and parts procurement and scheduling of fitting About you You will be a customer focussed individual who enjoys working in a busy customer facing role. The majority of your customer contact will be via phone and email, so you will thrive in a fast paced, reactive environment where you can take a solution focussed approach and tackle customer issues.You will enjoy consulting with customers to identify their needs and will look to recognise trends and identify actions needed to resolve issues. You will coordinate the booking and attendance of engineer site visits to customers and will use email and Microsoft packages confidently.You will be joining a really great team who are both professional and great fun, and so you will demonstrate a positive attitude and take ownership/responsibility for your own work and performance. A positive can-do attitude is essential, as is a flexible approach. The role will operate as 35.5 hours a week on average over a 4-week rolling rota of shifts. There are various different shift patterns that are available - these tend to operate between the earliest start time of 8am and the latest finish time of 8pm, across 7 days of the week to ensure cover. You will have a minimum of 2 days off each week (some weeks 3 days off) and will only work one weekend out of every 4. This company offers a great platform from which to develop your career and opportunities for interview and start dates are available imminently.Please apply online now for more information or contact Codie Smith. Pertemps acts as both an employment business and an employment agency
May 14, 2024
Full time
Helpdesk Coordinator Renfrewshire Fully Office Based Up to £24k Pertemps are delighted to bring to market a new opportunity for a Service Desk Coordinator to join the office based team of this award winning, well established market leading business near Glasgow. This role will be essential in organising and prioritising engineers workload.The role of Service Coordinator is a key position and responsibilities in this post will include the following areas: Answer all incoming phone calls and manage queries and requests accordingly from existing customers Monitor and check jobs from the system liaising with clients and the wider Service team on any queries Log jobs as per the agreed client matrix, liaising with clients directly and the Service team Handle any chases or escalations received and escalate as per appropriate process Triage and interrogate remote system data to diagnose faults to support decisions on engineer attendance or remote call management Organise the workload of the engineering team Plan and direct engineering resource to ensure customer deadlines are met Ensure customers are kept updated on the progress of outstanding works Assist in ensuring the team follow established procedures and quality standards Promote positive customer service, dealing with any customer concerns or escalations in a professional manner Assess the needs of both customers and engineers to ensure balance is maintained in a busy environment Alert management on issues and assist as required in the resolution of such matters Understanding of customer contracts and assist in delivering to service level agreements Running and distribution of scheduled and ad-hoc reporting as per contract / management requirements Work with engineering and maintenance teams to ensure workload is completed and works are scheduled and actioned as required Coordinate spares and parts procurement and scheduling of fitting About you You will be a customer focussed individual who enjoys working in a busy customer facing role. The majority of your customer contact will be via phone and email, so you will thrive in a fast paced, reactive environment where you can take a solution focussed approach and tackle customer issues.You will enjoy consulting with customers to identify their needs and will look to recognise trends and identify actions needed to resolve issues. You will coordinate the booking and attendance of engineer site visits to customers and will use email and Microsoft packages confidently.You will be joining a really great team who are both professional and great fun, and so you will demonstrate a positive attitude and take ownership/responsibility for your own work and performance. A positive can-do attitude is essential, as is a flexible approach. The role will operate as 35.5 hours a week on average over a 4-week rolling rota of shifts. There are various different shift patterns that are available - these tend to operate between the earliest start time of 8am and the latest finish time of 8pm, across 7 days of the week to ensure cover. You will have a minimum of 2 days off each week (some weeks 3 days off) and will only work one weekend out of every 4. This company offers a great platform from which to develop your career and opportunities for interview and start dates are available imminently.Please apply online now for more information or contact Codie Smith. Pertemps acts as both an employment business and an employment agency
Trainee entry level role Career opportunity Helpdesk Maintenance Co-ordinator Location: Southend, Car driver required due to location - Free parking 3. Mon and Friday 0800 to 1700 4. Tues, Wed, Thurs. 0830 to 1800 This is an entry level role so offers a trainee wage initially however you will receive a £1000 bonus for completing your 6 month probation and there will then be a yearly salary review Our client has a vacancy for a full time Trainee Maintenance Helpdesk Coordinator to join their team at their Southend offices. The role offers the opportunity to join a well established company and be part of a friendly team. The company is growing and expanding and this offers potential to the right person. Assisted by your team leader and colleagues you will be trained to respond to the day-to-day maintenance requirements of customers. You will need to have some office based telephone experience perhaps in a help desk, telephone based customer service or receptionist role. You will be a strong relationship builder, be computer literate, organised, able to meet deadlines and have a professional telephone manner. With training duties will include: Coordinating Engineers dairies scheduling planned and reactive maintenance Answering telephone enquiries Inputting calls on to a data base system Updating clients Some previous experience of dealing with customers or clients over the telephone is required for this role.
May 10, 2024
Full time
Trainee entry level role Career opportunity Helpdesk Maintenance Co-ordinator Location: Southend, Car driver required due to location - Free parking 3. Mon and Friday 0800 to 1700 4. Tues, Wed, Thurs. 0830 to 1800 This is an entry level role so offers a trainee wage initially however you will receive a £1000 bonus for completing your 6 month probation and there will then be a yearly salary review Our client has a vacancy for a full time Trainee Maintenance Helpdesk Coordinator to join their team at their Southend offices. The role offers the opportunity to join a well established company and be part of a friendly team. The company is growing and expanding and this offers potential to the right person. Assisted by your team leader and colleagues you will be trained to respond to the day-to-day maintenance requirements of customers. You will need to have some office based telephone experience perhaps in a help desk, telephone based customer service or receptionist role. You will be a strong relationship builder, be computer literate, organised, able to meet deadlines and have a professional telephone manner. With training duties will include: Coordinating Engineers dairies scheduling planned and reactive maintenance Answering telephone enquiries Inputting calls on to a data base system Updating clients Some previous experience of dealing with customers or clients over the telephone is required for this role.
Job title: BSC Helpdesk Coordinator Location: BSC - Avondale House Phoenix Crescent Strathclyde Business Park, BellshillML43NJ Contract length: 3 months initial contract to extend Work Hour: Full Time Monday-Friday 09:00-17.00 Hourly Rate- £12.36/hour RandstadSourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Administrator on behalf of a well established Facilities Management company on a 3 months initial contract to extend. In this role you will carry out administration tasks - raising purchase orders/ processing invoices / booking rooms / filing / running reports. Some other duties include; Running and distribution of scheduled reports to assist with the preparation of Monthly Performance Reports for all Contracts, using Computer Aided Facilities Management Systems (Maximo/Coupa/SAP/Business Intelligence). HR administration, including: collation and recording of absence returns from sites. Using Coupa Purchasing system to ensure 3-way match from raising purchase orders to Invoice payment (including dealing with any queries) Booking Travel / Training Raising Sales Invoices Ongoing review of Purchase orders and Work in Progress Reconciliation of Purchase Card Expenditure Maintain office supplies, including control and distribution of stationery, telephony and IT equipment and procurement via raising Purchase Orders on COUPA. Being able to work to various deadlines throughout the month. Supporting BSC Helpdesk Other general administrative support as directed by the local and Management team. To be considered for the Contract Administrator role you must have the following skills and experience Previous experience within Administration is a must. Excellent PC Skills to include outlook / word / excel / powerpoint Use of Computer Aided Facilities Management Systems (Maximo/Coupa/SAP) knowledge of raising orders - general administration office duties - desirable but not essential Experience or Understanding of Facilities Management. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
May 08, 2024
Full time
Job title: BSC Helpdesk Coordinator Location: BSC - Avondale House Phoenix Crescent Strathclyde Business Park, BellshillML43NJ Contract length: 3 months initial contract to extend Work Hour: Full Time Monday-Friday 09:00-17.00 Hourly Rate- £12.36/hour RandstadSourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Administrator on behalf of a well established Facilities Management company on a 3 months initial contract to extend. In this role you will carry out administration tasks - raising purchase orders/ processing invoices / booking rooms / filing / running reports. Some other duties include; Running and distribution of scheduled reports to assist with the preparation of Monthly Performance Reports for all Contracts, using Computer Aided Facilities Management Systems (Maximo/Coupa/SAP/Business Intelligence). HR administration, including: collation and recording of absence returns from sites. Using Coupa Purchasing system to ensure 3-way match from raising purchase orders to Invoice payment (including dealing with any queries) Booking Travel / Training Raising Sales Invoices Ongoing review of Purchase orders and Work in Progress Reconciliation of Purchase Card Expenditure Maintain office supplies, including control and distribution of stationery, telephony and IT equipment and procurement via raising Purchase Orders on COUPA. Being able to work to various deadlines throughout the month. Supporting BSC Helpdesk Other general administrative support as directed by the local and Management team. To be considered for the Contract Administrator role you must have the following skills and experience Previous experience within Administration is a must. Excellent PC Skills to include outlook / word / excel / powerpoint Use of Computer Aided Facilities Management Systems (Maximo/Coupa/SAP) knowledge of raising orders - general administration office duties - desirable but not essential Experience or Understanding of Facilities Management. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
Job Description We're First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services. We currently have an exciting opportunity for a Disaster Recovery and Incident Management Analyst to join our Technology and Data team in Haywards Heath, West Sussex or Salford Quays, Manchester. The Disaster Recovery and Incident Management Analyst is responsible for managing and coordinating both Disaster Recovery (DR) and Incident Management (IM) processes and activities, supporting the Business continuity/Resilience team in the progression of these core aspects of resilience. The role will be responsible for completing annual third-party reviews, based on the defined process and risk grading's, to reduce the risk of impact following events experienced by third parties and for the business to continue delivering those important business services. You will also be responsible for delivering training and awareness to colleagues with resilience responsibilities and to support the Resilience Leaders in embedding a culture of resilience within First Central. To be successful in this role, you'll need to: Have experience working in Disaster Recovery and Incident Management. Be able to demonstrate Business Continuity experience at an appropriate level. Will ideally be CBCI or MBCI qualified or happy to undertake these certifications. Job Responsibilities: Coordinate and deliver DR tests to an agreed annual test schedule including pre-test planning, test documentation, coordinating colleagues participating in the test, participating in the test, and capturing evidence and overall test results, Manage and coordinate post DR test lesson learned meetings and identifying any post DR test actions for further improvements Design and develop all Business Continuity Plans and Business Impact Assessments in line with FCA Operational Resilience guidance on Important Business Services and setting Impact Tolerances Support the Business continuity/Resilience team with planning and delivery of annual simulation exercises, desktop exercises and third-party rehearsals, in line with identified severe but plausible scenarios, which include the Crisis Management Team (CMT) and Strategic Team (ST). Maintain appropriate reporting and dashboards as per the Business continuity/Resilience team requirements, regularly assisting with the review of all plans for suitability and effectiveness. Maintain Everbridge through data uploads, templates, configuration, tests and real events and report on a quarterly basis. Work collaboratively with our Workplace Recovery Site(s) to ensure they remain ready for real events, including test and rehearsal days, PC imaging and relocation plans. Complete annual reviews of third parties, in line with the third-party schedule, including review of their BCMS, plans and policies and assessing the suitability of their business continuity arrangements as appropriate for the contract with First Central. Support third party owners with RFP processes for new potential third parties by reviewing documentation, providing feedback, and giving guidance on any additional requirements prior to contract agreements. Collaborate with third party owners to ensure delivery of detailed third-party reviews which identify any concerns, weaknesses or additional requirements and Remedy as necessary. Review and update Pillar Plans to ensure any DR impacts or concerns are reflected and appropriately planned for. Ensure the IS27001 DR requirements are evidenced, in line with our planned certification Attend a quarterly review of the DR test schedule for the next quarter. Incident Management Coordinator for all Incident Management Team (IMT) meetings, ensuring all IMT's are managed consistently in line with the IM Process and provide administration support, including Tracker, stage documents and appraisal. Manage and maintain robust IMT files, including stage and appraisal forms, evidence, trackers, and communications. Lead fortnightly incident review meetings. Complete regular reporting to be included in the Monthly ManCo Pack, Governance Pillar meetings, ExCo, ARC and GAC. Support monthly Governance Pillar meetings and attend in absence of Resilience Manager Deliver training to colleagues with DR and IM responsibilities, including IMT Leads and Core Team Members and Technology teams and maintain the training log. Promote DR and IM within the business, continually raising awareness of our processes, plans and tools. Provide Coordinator support in real technology events, ensuring the event is appropriately documented, with a robust supporting file and ensuring the event is managed at pace and well communicated. Attend relevant meetings, including the delivery of training and deputising for the Business continuity/Resilience team when required. Job Specific Competencies: Planning and delivery of a complex disaster recovery tests. Planning and delivery of a complex Simulation Exercise Attend appropriate external forums and events to continually develop the knowledge of the BC Team and network with other BC Professionals. Excellent communication skills both verbal and written. Influencing and negotiation skills at a senior level. Presentation skills. Good time management and organisation skills. Ability to adopt a logical approach to solving problems. Resilient to challenge for senior levels whilst building and maintaining relationships. Knowledge: CBCI or MBCI qualification - or happy to undertake these qualifications. Attend appropriate external forums and events to continually develop the knowledge of the BC Team and network with other BC Professionals. Good understanding of ISO22301 and ISO27001. What can we do for you? We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer Fantastic training and development opportunities Employee benefit packages to suit your lifestyle Flexible working YOUday - we give you an extra day off to celebrate a special day The opportunity to take a paid day off each year to do charity work A health cash plan Help with travel expenses The opportunity to buy additional holiday Company pension scheme Group life assurance Enhanced maternity and paternity pay Professional subscription fees paid
Nov 05, 2021
Full time
Job Description We're First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services. We currently have an exciting opportunity for a Disaster Recovery and Incident Management Analyst to join our Technology and Data team in Haywards Heath, West Sussex or Salford Quays, Manchester. The Disaster Recovery and Incident Management Analyst is responsible for managing and coordinating both Disaster Recovery (DR) and Incident Management (IM) processes and activities, supporting the Business continuity/Resilience team in the progression of these core aspects of resilience. The role will be responsible for completing annual third-party reviews, based on the defined process and risk grading's, to reduce the risk of impact following events experienced by third parties and for the business to continue delivering those important business services. You will also be responsible for delivering training and awareness to colleagues with resilience responsibilities and to support the Resilience Leaders in embedding a culture of resilience within First Central. To be successful in this role, you'll need to: Have experience working in Disaster Recovery and Incident Management. Be able to demonstrate Business Continuity experience at an appropriate level. Will ideally be CBCI or MBCI qualified or happy to undertake these certifications. Job Responsibilities: Coordinate and deliver DR tests to an agreed annual test schedule including pre-test planning, test documentation, coordinating colleagues participating in the test, participating in the test, and capturing evidence and overall test results, Manage and coordinate post DR test lesson learned meetings and identifying any post DR test actions for further improvements Design and develop all Business Continuity Plans and Business Impact Assessments in line with FCA Operational Resilience guidance on Important Business Services and setting Impact Tolerances Support the Business continuity/Resilience team with planning and delivery of annual simulation exercises, desktop exercises and third-party rehearsals, in line with identified severe but plausible scenarios, which include the Crisis Management Team (CMT) and Strategic Team (ST). Maintain appropriate reporting and dashboards as per the Business continuity/Resilience team requirements, regularly assisting with the review of all plans for suitability and effectiveness. Maintain Everbridge through data uploads, templates, configuration, tests and real events and report on a quarterly basis. Work collaboratively with our Workplace Recovery Site(s) to ensure they remain ready for real events, including test and rehearsal days, PC imaging and relocation plans. Complete annual reviews of third parties, in line with the third-party schedule, including review of their BCMS, plans and policies and assessing the suitability of their business continuity arrangements as appropriate for the contract with First Central. Support third party owners with RFP processes for new potential third parties by reviewing documentation, providing feedback, and giving guidance on any additional requirements prior to contract agreements. Collaborate with third party owners to ensure delivery of detailed third-party reviews which identify any concerns, weaknesses or additional requirements and Remedy as necessary. Review and update Pillar Plans to ensure any DR impacts or concerns are reflected and appropriately planned for. Ensure the IS27001 DR requirements are evidenced, in line with our planned certification Attend a quarterly review of the DR test schedule for the next quarter. Incident Management Coordinator for all Incident Management Team (IMT) meetings, ensuring all IMT's are managed consistently in line with the IM Process and provide administration support, including Tracker, stage documents and appraisal. Manage and maintain robust IMT files, including stage and appraisal forms, evidence, trackers, and communications. Lead fortnightly incident review meetings. Complete regular reporting to be included in the Monthly ManCo Pack, Governance Pillar meetings, ExCo, ARC and GAC. Support monthly Governance Pillar meetings and attend in absence of Resilience Manager Deliver training to colleagues with DR and IM responsibilities, including IMT Leads and Core Team Members and Technology teams and maintain the training log. Promote DR and IM within the business, continually raising awareness of our processes, plans and tools. Provide Coordinator support in real technology events, ensuring the event is appropriately documented, with a robust supporting file and ensuring the event is managed at pace and well communicated. Attend relevant meetings, including the delivery of training and deputising for the Business continuity/Resilience team when required. Job Specific Competencies: Planning and delivery of a complex disaster recovery tests. Planning and delivery of a complex Simulation Exercise Attend appropriate external forums and events to continually develop the knowledge of the BC Team and network with other BC Professionals. Excellent communication skills both verbal and written. Influencing and negotiation skills at a senior level. Presentation skills. Good time management and organisation skills. Ability to adopt a logical approach to solving problems. Resilient to challenge for senior levels whilst building and maintaining relationships. Knowledge: CBCI or MBCI qualification - or happy to undertake these qualifications. Attend appropriate external forums and events to continually develop the knowledge of the BC Team and network with other BC Professionals. Good understanding of ISO22301 and ISO27001. What can we do for you? We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer Fantastic training and development opportunities Employee benefit packages to suit your lifestyle Flexible working YOUday - we give you an extra day off to celebrate a special day The opportunity to take a paid day off each year to do charity work A health cash plan Help with travel expenses The opportunity to buy additional holiday Company pension scheme Group life assurance Enhanced maternity and paternity pay Professional subscription fees paid
Our long-term partner is actively searching for an immediately available Customer Service Coordinator to join their team on a temporary to permanent basis. The main duties in this role will be answering a high volume of inbound calls regarding financial queries and to ensure that any requests are transferred onto relevant members of the team. Ideally, you will: • Have demonstrable experience working within a busy customer service, or finance department. • Be an energetic individual with fantastic telephone communication skills. • Be capable of handling a high volume of inbound calls per day, meeting KPI's. • Be a committed and reliable professional. In return, you will: • Attain an opportunity within a large finance function, surrounded with like-minded individuals. • Gain invaluable experience at a time where competition for job roles is extremely high. • Work within a fantastic location, with plenty of transport links, including staff access car parking. In uncertain times such as these, roles such as these are hard to come by, therefore, if you are immediately available, hungry to be stuck in with a busy finance function then please submit your CV today. Due to the nature of the role being centred around taking inbound calls, a thorough telephone screening interview process will be in place...... click apply for full job details
Sep 29, 2020
Seasonal
Our long-term partner is actively searching for an immediately available Customer Service Coordinator to join their team on a temporary to permanent basis. The main duties in this role will be answering a high volume of inbound calls regarding financial queries and to ensure that any requests are transferred onto relevant members of the team. Ideally, you will: • Have demonstrable experience working within a busy customer service, or finance department. • Be an energetic individual with fantastic telephone communication skills. • Be capable of handling a high volume of inbound calls per day, meeting KPI's. • Be a committed and reliable professional. In return, you will: • Attain an opportunity within a large finance function, surrounded with like-minded individuals. • Gain invaluable experience at a time where competition for job roles is extremely high. • Work within a fantastic location, with plenty of transport links, including staff access car parking. In uncertain times such as these, roles such as these are hard to come by, therefore, if you are immediately available, hungry to be stuck in with a busy finance function then please submit your CV today. Due to the nature of the role being centred around taking inbound calls, a thorough telephone screening interview process will be in place...... click apply for full job details
Would you be excited to make an impact within a growing global business as an IT Service Desk Coordinator? Youll need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks.
Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract.
Role: Service Desk Coordinator
Term: 6 months fixed term contract, with potential for longevity
Salary: £26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme)
Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas.
The duties of the IT Coordinator / Service Desk Coordinator will include:
* Monitoring, assessing and assigning Service Desk tickets
* Liaising with Developers and End Users to ensure estimations are given to the business
* First point of contact for support issues and escalations
* Help build up a knowledge base for users
* Ensure tickets are logged correctly and kept up to date
* Enhance processes where required
The following experience is required for the IT Coordinator / Service Desk Coordinator role:
* Demonstrable coordination exposure within a commercial environment
* Experience involved with a IT Service Desk would be beneficial
* A high level of communication - both verbal and written
* Familiar with Windows Operating Systems
* Experience of working in a development environment would prove advantageous yet not essential
* An ITIL background
Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call (Apply online only) and ask for Dominic Savolainen.
Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician
Oct 29, 2018
Would you be excited to make an impact within a growing global business as an IT Service Desk Coordinator? Youll need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks.
Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract.
Role: Service Desk Coordinator
Term: 6 months fixed term contract, with potential for longevity
Salary: £26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme)
Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas.
The duties of the IT Coordinator / Service Desk Coordinator will include:
* Monitoring, assessing and assigning Service Desk tickets
* Liaising with Developers and End Users to ensure estimations are given to the business
* First point of contact for support issues and escalations
* Help build up a knowledge base for users
* Ensure tickets are logged correctly and kept up to date
* Enhance processes where required
The following experience is required for the IT Coordinator / Service Desk Coordinator role:
* Demonstrable coordination exposure within a commercial environment
* Experience involved with a IT Service Desk would be beneficial
* A high level of communication - both verbal and written
* Familiar with Windows Operating Systems
* Experience of working in a development environment would prove advantageous yet not essential
* An ITIL background
Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call (Apply online only) and ask for Dominic Savolainen.
Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician
IT Project Coordinator
York
£25,000 - £30,000
To manage existing projects and identify, develop, manage and support service opportunities initiated through projects.
Role:
* To coordinate existing projects; including plans, meeting notes, project activities and risk registers.
* To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects.
* To organise and lead service reviews with new and existing customers.
* As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects.
* Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities.
* To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval.
* To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model.
* To manage projects from inception through to completion and review.
* Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced.
* Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers.
* Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated.
Ideal Candidate:
* Must have experience of working directly with customers in face to face situations
* Excellent attention to detail, and excellent document writing and reporting skills.
* Excellent organisation skills with experience of prioritising a complicated workload.
* Vast team working experience and the ability to communicate effectively at all levels
* IT industry experience
* Software and IT Security experience
* Commercial knowledge and proposal writing skills and experience
* Highly IT literate
* Ability to travel within the UK and work flexibly
If you are interested in this position please contact Ali on (Apply online only) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Sep 09, 2016
IT Project Coordinator
York
£25,000 - £30,000
To manage existing projects and identify, develop, manage and support service opportunities initiated through projects.
Role:
* To coordinate existing projects; including plans, meeting notes, project activities and risk registers.
* To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects.
* To organise and lead service reviews with new and existing customers.
* As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects.
* Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities.
* To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval.
* To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model.
* To manage projects from inception through to completion and review.
* Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced.
* Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers.
* Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated.
Ideal Candidate:
* Must have experience of working directly with customers in face to face situations
* Excellent attention to detail, and excellent document writing and reporting skills.
* Excellent organisation skills with experience of prioritising a complicated workload.
* Vast team working experience and the ability to communicate effectively at all levels
* IT industry experience
* Software and IT Security experience
* Commercial knowledge and proposal writing skills and experience
* Highly IT literate
* Ability to travel within the UK and work flexibly
If you are interested in this position please contact Ali on (Apply online only) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer