About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Jan 10, 2023
Full time
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
By using a Site or interacting with a Wells Fargo advertisement or page or account on a third party site, you consent to this Policy, including your consent to our use and disclosure of information about you in the manner described in this Policy. Lead Specialty Software Engineer - Electronic Trading page is loaded Lead Specialty Software Engineer - Electronic Trading Apply locations London, England time type Full time posted on Posted 2 Days Ago job requisition id R-349503 About this role: We are seeking a Senior Developer and Architect to work in our core technology Electronic Trading team in Capital Markets. The candidate will be actively engaged in architecture, design, development, unit testing, and stress testing of a high performance framework for high-end Electronic Trading applications, and be a key participant in a highly talented delivery team for front-office trading development. The Electronic Trading application suite is built on common foundational frameworks, and is used to deliver sophisticated and complex front office trading solutions. The candidate will be expected to solve software, and infrastructure problems in relation to complex trading processes, design and develop automated testing harnesses, recommend and implement solutions, participate in and conduct code review sessions, and provide process improvements. The candidate will additionally be expected to provide hands on technical support, advice, and consultation with open issues relating to supported applications plus assure quality, performance, security, trading risk controls, and compliance for those application platforms. Past experience in building electronic trading platforms and/or components is a huge plus. We are keenly interested in high energy people with a passion to build common core high performant technology to be used across asset classes in Equities, Fixed Income, and FX. In this role, you will: Lead complex initiatives on selected domains Ensure systems are monitored to increase operational efficiency and managed to mitigate risk Define opportunities to maximize resource utilization and improve processes while reducing cost Lead, design, develop, test and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies Resolve coding, testing and escalated platform issues of a technically challenging nature Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives Mentor less experienced software engineers Collaborate and influence all levels of professionals including managers Lead team to achieve objectives Partner with production support and platform engineering teams effectively Required Qualifications, International: Experience in Specialty Software Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Development experience. Extensive hands-on experience of building large scale Java applications is needed. Computer Science education background In-depth knowledge of algorithms and data structures. Solid background in Linux commands, Linux system calls, Linux operating system features, and low latency system tuning is desired. Solid knowledge in threading, thread to thread communication, process management, data structure and thread synchronization, shared memory constructs, and finite state machine design and implementation. Working knowledge on networking protocols (TCP/IP, multicast) is a must. Knowledgeable in one or more leading vendor or open-source messaging platform. Ability to produce technology platforms of high capacity, high volume, high throughput and low latency. Desired Qualifications: C++ development experience Experience in building market data distribution systems Working knowledge in building high capacity, high volume, low latency technology for Electronic Trading modules such as ALGO, Smart Order Router, and/or Order Management Systems. Server and desktop hardware knowledge. Infrastructure (Server, Network Cards, Storage and Networking) knowledge and infrastructure tuning. Experience in the Capital Markets business and processes. Product and development knowledge in one or more Electronic Trading asset classes in Equities, Fixed Income, and FX. Posting End Date: 17 Apr 2024 Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune's 2023 rankings of America's largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy
Apr 28, 2024
Full time
By using a Site or interacting with a Wells Fargo advertisement or page or account on a third party site, you consent to this Policy, including your consent to our use and disclosure of information about you in the manner described in this Policy. Lead Specialty Software Engineer - Electronic Trading page is loaded Lead Specialty Software Engineer - Electronic Trading Apply locations London, England time type Full time posted on Posted 2 Days Ago job requisition id R-349503 About this role: We are seeking a Senior Developer and Architect to work in our core technology Electronic Trading team in Capital Markets. The candidate will be actively engaged in architecture, design, development, unit testing, and stress testing of a high performance framework for high-end Electronic Trading applications, and be a key participant in a highly talented delivery team for front-office trading development. The Electronic Trading application suite is built on common foundational frameworks, and is used to deliver sophisticated and complex front office trading solutions. The candidate will be expected to solve software, and infrastructure problems in relation to complex trading processes, design and develop automated testing harnesses, recommend and implement solutions, participate in and conduct code review sessions, and provide process improvements. The candidate will additionally be expected to provide hands on technical support, advice, and consultation with open issues relating to supported applications plus assure quality, performance, security, trading risk controls, and compliance for those application platforms. Past experience in building electronic trading platforms and/or components is a huge plus. We are keenly interested in high energy people with a passion to build common core high performant technology to be used across asset classes in Equities, Fixed Income, and FX. In this role, you will: Lead complex initiatives on selected domains Ensure systems are monitored to increase operational efficiency and managed to mitigate risk Define opportunities to maximize resource utilization and improve processes while reducing cost Lead, design, develop, test and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies Resolve coding, testing and escalated platform issues of a technically challenging nature Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives Mentor less experienced software engineers Collaborate and influence all levels of professionals including managers Lead team to achieve objectives Partner with production support and platform engineering teams effectively Required Qualifications, International: Experience in Specialty Software Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Development experience. Extensive hands-on experience of building large scale Java applications is needed. Computer Science education background In-depth knowledge of algorithms and data structures. Solid background in Linux commands, Linux system calls, Linux operating system features, and low latency system tuning is desired. Solid knowledge in threading, thread to thread communication, process management, data structure and thread synchronization, shared memory constructs, and finite state machine design and implementation. Working knowledge on networking protocols (TCP/IP, multicast) is a must. Knowledgeable in one or more leading vendor or open-source messaging platform. Ability to produce technology platforms of high capacity, high volume, high throughput and low latency. Desired Qualifications: C++ development experience Experience in building market data distribution systems Working knowledge in building high capacity, high volume, low latency technology for Electronic Trading modules such as ALGO, Smart Order Router, and/or Order Management Systems. Server and desktop hardware knowledge. Infrastructure (Server, Network Cards, Storage and Networking) knowledge and infrastructure tuning. Experience in the Capital Markets business and processes. Product and development knowledge in one or more Electronic Trading asset classes in Equities, Fixed Income, and FX. Posting End Date: 17 Apr 2024 Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune's 2023 rankings of America's largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy
Salary 50,000 - 75,000 GBP per year Requirements: - t least 5 years of experience in software development. Have practical experience with developing and maintaining distributed systems. Experience with Scala and Python, or deep knowledge of one of the above with desire to learn the other. Experience with asynchronous network I/O. Experience with Kafka, Spark. Responsibilities: - What you'll be doing: Developing, designing and maintaining a reliable, distributed, scalable web page analysis solution Integrating that solution with our data partners via various API endpoints Working closely with ML engineers to improve and facilitate the deployment of ML models Working with cutting edge technologies in a fast-paced, start-up like environment Setting up monitoring for performance metrics and overall system behaviour to have alerts for any anomaly detected Ensuring the quality of the product you deliver as a part of the team Experimenting with new tools and technologies, producing POC to address business needs Be a part of self-organizing, result-oriented agile team Technologies: - API - HTTP - Kafka - Network - Python - Scala - Spark - Web More: OVERVIEW We are looking for a Senior Software Engineer working as a part of the team responsible for development of the contextual product that is used to derive meaning from web pages and link that meaning to search data. Search on its own is a highly complex data-set. Captify's technologies have been built to extract maximum value from search for brands, partners and businesses all over the world and also to innovate & improve the consumer experience. Captify's world-class engineers, semantic specialists and product teams are building the future of Search and as part of our Engineering Team you will play a key part in developing our offering. We work in small cross-functional pods of developers who focus on a particular product area and we encourage people to rotate across teams. Our engineering guide will give you a good feel for how we work together. Our company values are important to us and influence how we work together. With exciting projects, technologies and services in the pipeline now is a great time to be part of our journey. KEY RESPONSIBILITIES What you'll be doing: Developing, designing and maintaining a reliable, distributed, scalable web page analysis solution Integrating that solution with our data partners via various API endpoints Working closely with ML engineers to improve and facilitate the deployment of ML models Working with cutting edge technologies in a fast-paced, start-up like environment Setting up monitoring for performance metrics and overall system behaviour to have alerts for any anomaly detected Ensuring the quality of the product you deliver as a part of the team Experimenting with new tools and technologies, producing POC to address business needs Be a part of self-organizing, result-oriented agile team REQUIREMENTS: What you need to be successful: At least 5 years of experience in software development. Have practical experience with developing and maintaining distributed systems. Experience with Scala and Python, or deep knowledge of one of the above with desire to learn the other. Experience with asynchronous network I/O. Experience with Kafka, Spark. Proactive self-starter who takes ownership and is able to drive the project and mentor team members, good team player. B.Sc. in Computer Science or related field; Excellent communication skills and ability to work directly with English native speakers. CAPTIFY EXPLAINED Captify is the largest holder of consumer search data outside of Google, and its unique technology understands the intent of consumers across all channels, including voice Search, desktop on-site search and in-app search. Captify's privacy centric Search Intelligence technology powers programmatic advertising and unique audience insights for the world's biggest brands, such as Apple, Disney, Adidas, American Express and Microsoft. OUR CULTURE AND VALUES: Here at Captify we are proud of our culture - It's contagious. Pass it on. Step inside any of our global offices and one thing that is blissfully obvious is that while we're putting blood, sweat and tears into disrupting the Search game, we're having a seriously good time doing it. We've travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins. We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify. We live by our core values;. Building this together Gives a shit Fail fast to succeed faster Unlimited potential Find out more about our culture here: YOU WILL ENJOY Enjoy our flexible/core hours and home working as per company policy Work from any Captify office in the world - giving every employee the opportunity to experience life at Captify in another city A pet friendly office based in Covent Garden, London's Media Hub! Time off to recharge - 25 days holidays + bank holidays + your birthday Giving something back to the community - Give A Day Away for volunteering We care about Wellbeing - from financial wellbeing, mental health first aiders, yoga, sports, meditation and so much more Parent friendly policies The normal stuff; Pension, Cycle Scheme, Eyecare Vouchers and retail discounts Beer, bubbles and non-alcoholic alternatives every Thursday and Friday at the Captify Bar Legendary Summer and Christmas parties EQUAL OPPORTUNITIES You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. We don't want you to fit in with our culture, we want you to add to our culture. For candidates, view our EU HR Candidate Privacy Notice here.
Apr 28, 2024
Full time
Salary 50,000 - 75,000 GBP per year Requirements: - t least 5 years of experience in software development. Have practical experience with developing and maintaining distributed systems. Experience with Scala and Python, or deep knowledge of one of the above with desire to learn the other. Experience with asynchronous network I/O. Experience with Kafka, Spark. Responsibilities: - What you'll be doing: Developing, designing and maintaining a reliable, distributed, scalable web page analysis solution Integrating that solution with our data partners via various API endpoints Working closely with ML engineers to improve and facilitate the deployment of ML models Working with cutting edge technologies in a fast-paced, start-up like environment Setting up monitoring for performance metrics and overall system behaviour to have alerts for any anomaly detected Ensuring the quality of the product you deliver as a part of the team Experimenting with new tools and technologies, producing POC to address business needs Be a part of self-organizing, result-oriented agile team Technologies: - API - HTTP - Kafka - Network - Python - Scala - Spark - Web More: OVERVIEW We are looking for a Senior Software Engineer working as a part of the team responsible for development of the contextual product that is used to derive meaning from web pages and link that meaning to search data. Search on its own is a highly complex data-set. Captify's technologies have been built to extract maximum value from search for brands, partners and businesses all over the world and also to innovate & improve the consumer experience. Captify's world-class engineers, semantic specialists and product teams are building the future of Search and as part of our Engineering Team you will play a key part in developing our offering. We work in small cross-functional pods of developers who focus on a particular product area and we encourage people to rotate across teams. Our engineering guide will give you a good feel for how we work together. Our company values are important to us and influence how we work together. With exciting projects, technologies and services in the pipeline now is a great time to be part of our journey. KEY RESPONSIBILITIES What you'll be doing: Developing, designing and maintaining a reliable, distributed, scalable web page analysis solution Integrating that solution with our data partners via various API endpoints Working closely with ML engineers to improve and facilitate the deployment of ML models Working with cutting edge technologies in a fast-paced, start-up like environment Setting up monitoring for performance metrics and overall system behaviour to have alerts for any anomaly detected Ensuring the quality of the product you deliver as a part of the team Experimenting with new tools and technologies, producing POC to address business needs Be a part of self-organizing, result-oriented agile team REQUIREMENTS: What you need to be successful: At least 5 years of experience in software development. Have practical experience with developing and maintaining distributed systems. Experience with Scala and Python, or deep knowledge of one of the above with desire to learn the other. Experience with asynchronous network I/O. Experience with Kafka, Spark. Proactive self-starter who takes ownership and is able to drive the project and mentor team members, good team player. B.Sc. in Computer Science or related field; Excellent communication skills and ability to work directly with English native speakers. CAPTIFY EXPLAINED Captify is the largest holder of consumer search data outside of Google, and its unique technology understands the intent of consumers across all channels, including voice Search, desktop on-site search and in-app search. Captify's privacy centric Search Intelligence technology powers programmatic advertising and unique audience insights for the world's biggest brands, such as Apple, Disney, Adidas, American Express and Microsoft. OUR CULTURE AND VALUES: Here at Captify we are proud of our culture - It's contagious. Pass it on. Step inside any of our global offices and one thing that is blissfully obvious is that while we're putting blood, sweat and tears into disrupting the Search game, we're having a seriously good time doing it. We've travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins. We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify. We live by our core values;. Building this together Gives a shit Fail fast to succeed faster Unlimited potential Find out more about our culture here: YOU WILL ENJOY Enjoy our flexible/core hours and home working as per company policy Work from any Captify office in the world - giving every employee the opportunity to experience life at Captify in another city A pet friendly office based in Covent Garden, London's Media Hub! Time off to recharge - 25 days holidays + bank holidays + your birthday Giving something back to the community - Give A Day Away for volunteering We care about Wellbeing - from financial wellbeing, mental health first aiders, yoga, sports, meditation and so much more Parent friendly policies The normal stuff; Pension, Cycle Scheme, Eyecare Vouchers and retail discounts Beer, bubbles and non-alcoholic alternatives every Thursday and Friday at the Captify Bar Legendary Summer and Christmas parties EQUAL OPPORTUNITIES You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. We don't want you to fit in with our culture, we want you to add to our culture. For candidates, view our EU HR Candidate Privacy Notice here.
Salary 75,000 - 90,000 GBP per year Requirements: - What you need to be successful: At least 5 years of experience in software development. Have practical experience with developing products with a focus on analytical data processing and querying Strong expertise in ElasticSearch or similar semi-structured data stores Experience with Python and Node.js, or deep knowledge of one of the above with desire to learn the other. Responsibilities: - What you'll be doing: Developing, designing and maintaining a reliable, scalable data-driven SaaS product Working in a cross-functional team to deliver product features Working closely with full stack and ML engineers to improve and build out our Sense product Working with cutting edge technologies in a fast-paced, start-up like environment Setting up monitoring for performance metrics and overall system behaviour to have alerts for any anomaly detected Ensuring the quality of the product you deliver as a part of the team Experimenting with new tools and technologies, producing PoC to address business needs Be a part of self-organizing, result-oriented agile team Technologies: - ElasticSearch - Python - NodeJS More: OVERVIEW We are looking for a Senior Software Engineer working as a part of the team responsible for providing a full-stack self-service solution to clients and partners for planning, activation, measurement, and insights, tapping into the best of Captify's proprietary data and analysis. Search on its own is a highly complex data-set. Captify's technologies have been built to extract maximum value from search for brands, partners and businesses all over the world and also to innovate & improve the consumer experience. Captify's world-class engineers, semantic specialists and product teams are building the future of Search and as part of our Engineering Team you will play a key part in developing our offering. KEY RESPONSIBILITIES What you'll be doing: Developing, designing and maintaining a reliable, scalable data-driven SaaS product Working in a cross-functional team to deliver product features Working closely with full stack and ML engineers to improve and build out our Sense product Working with cutting edge technologies in a fast-paced, start-up like environment Setting up monitoring for performance metrics and overall system behaviour to have alerts for any anomaly detected Ensuring the quality of the product you deliver as a part of the team Experimenting with new tools and technologies, producing PoC to address business needs Be a part of self-organizing, result-oriented agile team REQUIREMENTS: What you need to be successful: At least 5 years of experience in software development. Have practical experience with developing products with a focus on analytical data processing and querying Strong expertise in ElasticSearch or similar semi-structured data stores Experience with Python and Node.js, or deep knowledge of one of the above with desire to learn the other. Proactive self-starter who takes ownership and is able to drive the project and mentor team members, good team player. B.Sc. in Computer Science or related field; Excellent communication skills in English CAPTIFY EXPLAINED Captify is the largest holder of consumer search data outside of Google, and its unique technology understands the intent of consumers across all channels, including voice Search, desktop on-site search and in-app search. Captify's privacy centric Search Intelligence technology powers programmatic advertising and unique audience insights for the world's biggest brands, such as Apple, Disney, Adidas, American Express and Microsoft. OUR CULTURE AND VALUES: Here at Captify we are proud of our culture - It's contagious. Pass it on. Step inside any of our global offices and one thing that is blissfully obvious is that while we're putting blood, sweat and tears into disrupting the Search game, we're having a seriously good time doing it. We've travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins. We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify. We live by our core values;. Building this together Gives a shit Fail fast to succeed faster Unlimited potential Find out more about our culture here: YOU WILL ENJOY Enjoy our flexible/core hours and home working as per company policy Work from any Captify office in the world - giving every employee the opportunity to experience life at Captify in another city A pet friendly office based in Covent Garden, London's Media Hub! Time off to recharge - 25 days holidays + bank holidays + your birthday Giving something back to the community - Give A Day Away for volunteering We care about Wellbeing - from financial wellbeing, mental health first aiders, yoga, sports, meditation and so much more Parent friendly policies The normal stuff; Pension, Cycle Scheme, Eyecare Vouchers and retail discounts Beer, bubbles and non-alcoholic alternatives every Thursday and Friday at the Captify Bar Legendary Summer and Christmas parties EQUAL OPPORTUNITIES You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. We don't want you to fit in with our culture, we want you to add to our culture. For candidates, view our EU HR Candidate Privacy Notice here.
Apr 28, 2024
Full time
Salary 75,000 - 90,000 GBP per year Requirements: - What you need to be successful: At least 5 years of experience in software development. Have practical experience with developing products with a focus on analytical data processing and querying Strong expertise in ElasticSearch or similar semi-structured data stores Experience with Python and Node.js, or deep knowledge of one of the above with desire to learn the other. Responsibilities: - What you'll be doing: Developing, designing and maintaining a reliable, scalable data-driven SaaS product Working in a cross-functional team to deliver product features Working closely with full stack and ML engineers to improve and build out our Sense product Working with cutting edge technologies in a fast-paced, start-up like environment Setting up monitoring for performance metrics and overall system behaviour to have alerts for any anomaly detected Ensuring the quality of the product you deliver as a part of the team Experimenting with new tools and technologies, producing PoC to address business needs Be a part of self-organizing, result-oriented agile team Technologies: - ElasticSearch - Python - NodeJS More: OVERVIEW We are looking for a Senior Software Engineer working as a part of the team responsible for providing a full-stack self-service solution to clients and partners for planning, activation, measurement, and insights, tapping into the best of Captify's proprietary data and analysis. Search on its own is a highly complex data-set. Captify's technologies have been built to extract maximum value from search for brands, partners and businesses all over the world and also to innovate & improve the consumer experience. Captify's world-class engineers, semantic specialists and product teams are building the future of Search and as part of our Engineering Team you will play a key part in developing our offering. KEY RESPONSIBILITIES What you'll be doing: Developing, designing and maintaining a reliable, scalable data-driven SaaS product Working in a cross-functional team to deliver product features Working closely with full stack and ML engineers to improve and build out our Sense product Working with cutting edge technologies in a fast-paced, start-up like environment Setting up monitoring for performance metrics and overall system behaviour to have alerts for any anomaly detected Ensuring the quality of the product you deliver as a part of the team Experimenting with new tools and technologies, producing PoC to address business needs Be a part of self-organizing, result-oriented agile team REQUIREMENTS: What you need to be successful: At least 5 years of experience in software development. Have practical experience with developing products with a focus on analytical data processing and querying Strong expertise in ElasticSearch or similar semi-structured data stores Experience with Python and Node.js, or deep knowledge of one of the above with desire to learn the other. Proactive self-starter who takes ownership and is able to drive the project and mentor team members, good team player. B.Sc. in Computer Science or related field; Excellent communication skills in English CAPTIFY EXPLAINED Captify is the largest holder of consumer search data outside of Google, and its unique technology understands the intent of consumers across all channels, including voice Search, desktop on-site search and in-app search. Captify's privacy centric Search Intelligence technology powers programmatic advertising and unique audience insights for the world's biggest brands, such as Apple, Disney, Adidas, American Express and Microsoft. OUR CULTURE AND VALUES: Here at Captify we are proud of our culture - It's contagious. Pass it on. Step inside any of our global offices and one thing that is blissfully obvious is that while we're putting blood, sweat and tears into disrupting the Search game, we're having a seriously good time doing it. We've travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins. We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify. We live by our core values;. Building this together Gives a shit Fail fast to succeed faster Unlimited potential Find out more about our culture here: YOU WILL ENJOY Enjoy our flexible/core hours and home working as per company policy Work from any Captify office in the world - giving every employee the opportunity to experience life at Captify in another city A pet friendly office based in Covent Garden, London's Media Hub! Time off to recharge - 25 days holidays + bank holidays + your birthday Giving something back to the community - Give A Day Away for volunteering We care about Wellbeing - from financial wellbeing, mental health first aiders, yoga, sports, meditation and so much more Parent friendly policies The normal stuff; Pension, Cycle Scheme, Eyecare Vouchers and retail discounts Beer, bubbles and non-alcoholic alternatives every Thursday and Friday at the Captify Bar Legendary Summer and Christmas parties EQUAL OPPORTUNITIES You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. We don't want you to fit in with our culture, we want you to add to our culture. For candidates, view our EU HR Candidate Privacy Notice here.
Mac Support Engineer - Up to 35k - Central London A specialist technology company is on the market for an ambitious 2nd Line / Mac Support Engineer for their growing team. This is an exciting opportunity to work with a diverse clientele, from Non-Profits to Public Sector organisations and international clients. This person will be responsible for the implementation, configuration, maintenance, and support of existing mac and windows environments. The right person will enjoy adapting to changing technology and staying at the forefront of leading IT systems and solutions. On offer is the opportunity to work in a professional yet relaxed environment where your growth is a priority. Certifications in areas like Google Workspace, Azure, Okta, and the full range of Jamf products are on offer. Knowledge and Experience required: Minimum of 1 year experience in a Support role, supporting end users Strong troubleshooting skills to including logging of issues and root cause analysis Understanding of current macOS, Jamf, iOS A high level understand of Windows Desktop Operating systems configurations - Office 365 & Windows 11 The right person will be ambitious and enjoy providing an outstanding customer service on a daily basis. Salary up to 35k depending on experience Based onsite at offices in Central London (Bank / Cannon Street stations) If this is you get in touch today, I look forward to sharing the full details & job description.
Apr 28, 2024
Full time
Mac Support Engineer - Up to 35k - Central London A specialist technology company is on the market for an ambitious 2nd Line / Mac Support Engineer for their growing team. This is an exciting opportunity to work with a diverse clientele, from Non-Profits to Public Sector organisations and international clients. This person will be responsible for the implementation, configuration, maintenance, and support of existing mac and windows environments. The right person will enjoy adapting to changing technology and staying at the forefront of leading IT systems and solutions. On offer is the opportunity to work in a professional yet relaxed environment where your growth is a priority. Certifications in areas like Google Workspace, Azure, Okta, and the full range of Jamf products are on offer. Knowledge and Experience required: Minimum of 1 year experience in a Support role, supporting end users Strong troubleshooting skills to including logging of issues and root cause analysis Understanding of current macOS, Jamf, iOS A high level understand of Windows Desktop Operating systems configurations - Office 365 & Windows 11 The right person will be ambitious and enjoy providing an outstanding customer service on a daily basis. Salary up to 35k depending on experience Based onsite at offices in Central London (Bank / Cannon Street stations) If this is you get in touch today, I look forward to sharing the full details & job description.
A large, impressive firm based in Central London is looking for an accomplished EUC Engineer to join its sizeable infrastructure team. Please note, this organisation embraces flexible and hybrid working so you will be able to work from home 3 days per week. Working as part of a large IT department, you will play a key role in maintaining and enhancing the Windows & Mac desktop environment. You will play a key role in delivering the organisation's end user compute strategy - designing, architecting, architecting, deploying and maintaining fit for purpose technology solutions. You will provide expertise and support to 2nd line engineers and will also collaborate with specialist product teams to ensure that operational EUC needs are being met. In delivering operational excellence, you will take responsibility for projects and the delivery of EUC services.In order to be suitable for this role you must be an accomplished EUC Engineer with experience in enterprise environments. You will have demonstrable expertise in creating and implementing EUC designs to enhance devices and improve enterprise functionality. Your experience will cover Windows and Mac OS and deployments. You will have demonstrable technical experience with device management tools (e.g. SCCM, Intune, JAMF), build management and deployment, software packaging and security protocols. You will also have advanced skills in one or more scripting language (ideally PowerShell & Bash) along with proven experience of Virtual Desktop environments and identity management platforms.This is an exciting opportunity for a capable and personable EUC Engineer to join a business that offers a range of attractive benefits, extensive training, and a clearly defined career path.
Apr 28, 2024
Full time
A large, impressive firm based in Central London is looking for an accomplished EUC Engineer to join its sizeable infrastructure team. Please note, this organisation embraces flexible and hybrid working so you will be able to work from home 3 days per week. Working as part of a large IT department, you will play a key role in maintaining and enhancing the Windows & Mac desktop environment. You will play a key role in delivering the organisation's end user compute strategy - designing, architecting, architecting, deploying and maintaining fit for purpose technology solutions. You will provide expertise and support to 2nd line engineers and will also collaborate with specialist product teams to ensure that operational EUC needs are being met. In delivering operational excellence, you will take responsibility for projects and the delivery of EUC services.In order to be suitable for this role you must be an accomplished EUC Engineer with experience in enterprise environments. You will have demonstrable expertise in creating and implementing EUC designs to enhance devices and improve enterprise functionality. Your experience will cover Windows and Mac OS and deployments. You will have demonstrable technical experience with device management tools (e.g. SCCM, Intune, JAMF), build management and deployment, software packaging and security protocols. You will also have advanced skills in one or more scripting language (ideally PowerShell & Bash) along with proven experience of Virtual Desktop environments and identity management platforms.This is an exciting opportunity for a capable and personable EUC Engineer to join a business that offers a range of attractive benefits, extensive training, and a clearly defined career path.
Overall Job Function:- To be part of a team that owns key support functions as follows: Hardware break fix support and management Printer configuration and ongoing management Software installation and ongoing management Key Responsibilities:- Excellent communication skills Acting as a first point of contact via telephone, email or ticket to customer or internal related queries To liaise with customers in relation to support queries keeping customers informed Work to SLAs, personal KPIs and strategic objectives Creating/Updating KB articles Management of ServiceNow Ticketing system Keep training up to date Enjoy working as part of a team Experience:- Excellent customer facing phone manner Great analytical skills and thinking Executing detailed administration instructions in a timely manner The ability to prioritise workload and work in an organised manner Skilled use and support of Microsoft Teams, Word, Excel and PowerPoint Good working knowledge of O365, Windows server & Active Directory ServiceNow experience advantageous but not essential Work in a previous helpdesk role advantageous but not essential Must be self-motivated and able to be an effective team player Must have pride in delivering the best Service possible To be considered for this opportunity it is essential you have a professional work ethic with excellent attention to detail. Strong customer facing skills with the ability to multitask with accuracy is also required. ITIL and Microsoft accreditations would be beneficial but not essential. Mayflower is acting as an Employment Agency in relation to this vacancy.
Apr 28, 2024
Full time
Overall Job Function:- To be part of a team that owns key support functions as follows: Hardware break fix support and management Printer configuration and ongoing management Software installation and ongoing management Key Responsibilities:- Excellent communication skills Acting as a first point of contact via telephone, email or ticket to customer or internal related queries To liaise with customers in relation to support queries keeping customers informed Work to SLAs, personal KPIs and strategic objectives Creating/Updating KB articles Management of ServiceNow Ticketing system Keep training up to date Enjoy working as part of a team Experience:- Excellent customer facing phone manner Great analytical skills and thinking Executing detailed administration instructions in a timely manner The ability to prioritise workload and work in an organised manner Skilled use and support of Microsoft Teams, Word, Excel and PowerPoint Good working knowledge of O365, Windows server & Active Directory ServiceNow experience advantageous but not essential Work in a previous helpdesk role advantageous but not essential Must be self-motivated and able to be an effective team player Must have pride in delivering the best Service possible To be considered for this opportunity it is essential you have a professional work ethic with excellent attention to detail. Strong customer facing skills with the ability to multitask with accuracy is also required. ITIL and Microsoft accreditations would be beneficial but not essential. Mayflower is acting as an Employment Agency in relation to this vacancy.
Introduction: The Help Desk Manager role is responsible for managing business customers' accounts to ensure they receive exceptional service. The aim is to retain key accounts and effectively address any issues to prevent them from seeking services elsewhere. What You Can Expect Work Type - Permanent Location - Sevenoaks Salary - From £37k Industry - Maintenance Main Responsibilities as a Help Desk Manager Manage new accounts for the business. Generate reports on clients' accounts. Prioritise engineers for key accounts. Provide briefings to staff on new account customers. Conduct inductions for engineers on account customers. Monitor engineers' performance and account activities. Ensure thorough job documentation by engineers. Ensure continuity of work in the absence of account managers. Monitor engineers' performance and address any issues. Report client dissatisfaction to management. Prioritise and complete client requests promptly. Collect positive feedback from clients' tenants. Experience & Skills Required Maintenance helpdesk: 3 years (required) Management: 1 year (required) What's in it For You? Amazing company to work for! 22 days Annual Leave + Bank Holidays Health Cashback Scheme Group Life Insurance Access to Well-being Apps Shared Audible & Kindle Library Annual Salary Reviews Career Progression Training Length of Service Annual Leave Gym & Retail Discounts Free Counselling & Advice Service Health Support For further information on this Help Desk Manager role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Apr 28, 2024
Full time
Introduction: The Help Desk Manager role is responsible for managing business customers' accounts to ensure they receive exceptional service. The aim is to retain key accounts and effectively address any issues to prevent them from seeking services elsewhere. What You Can Expect Work Type - Permanent Location - Sevenoaks Salary - From £37k Industry - Maintenance Main Responsibilities as a Help Desk Manager Manage new accounts for the business. Generate reports on clients' accounts. Prioritise engineers for key accounts. Provide briefings to staff on new account customers. Conduct inductions for engineers on account customers. Monitor engineers' performance and account activities. Ensure thorough job documentation by engineers. Ensure continuity of work in the absence of account managers. Monitor engineers' performance and address any issues. Report client dissatisfaction to management. Prioritise and complete client requests promptly. Collect positive feedback from clients' tenants. Experience & Skills Required Maintenance helpdesk: 3 years (required) Management: 1 year (required) What's in it For You? Amazing company to work for! 22 days Annual Leave + Bank Holidays Health Cashback Scheme Group Life Insurance Access to Well-being Apps Shared Audible & Kindle Library Annual Salary Reviews Career Progression Training Length of Service Annual Leave Gym & Retail Discounts Free Counselling & Advice Service Health Support For further information on this Help Desk Manager role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Apr 28, 2024
Full time
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
.NET Developer, .NET 8, C#, Azure, JavaScript, Agile - Manchester (Tech stack: .NET Developer, .NET 8, ASP.NET, C#, React, Angular 17, Microservices, Vue.js, TypeScript, Azure, Web API 2, Agile, SQL Server 2022, Programmer, Full Stack Engineer, Architect, .NET Developer, Urgent)Be the first of your friends to declare, "I love where I work!" and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry. Our client has created the world's first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month! They are looking for .NET Developer to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems. They have been extremely picky about assembling a team of smart, humble people who are passionate about creating amazing products. They work in an agile manner and believe strongly that small cross-functional teams empowered to make decisions and move fast is the best way to work. This is an unbeatable opportunity for .NET Developer who hope to work on and deliver world class software in a friendly, fun, and innovative environment. The ideal .NET Developer candidates should have strong experience with: .NET, .NET Core / ASP.NET MVC, C# and SQL Server. Our client will provide you with industry recognised training into: .NET 8, JavaScript, React, Angular 17, Microservices, MongoDB, Vue.js, TypeScript, Azure, AWS, Web API 2, Entity Framework, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and SQL Server 2022. Their benefits include the following: Bonus (15%). Generous stock option plan. Medical, dental and vision insurance. Company pension. Choice of computer and gear. All the coffee delivered to your desk you can order! Snack filled kitchen. Awesome work environment at a company with a huge vision. Killer office with an onsite gym and games room! Location: Manchester, UK / Remote Working Salary: £75,000 - £110,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKNETRECNOIRUKREC
Apr 28, 2024
Full time
.NET Developer, .NET 8, C#, Azure, JavaScript, Agile - Manchester (Tech stack: .NET Developer, .NET 8, ASP.NET, C#, React, Angular 17, Microservices, Vue.js, TypeScript, Azure, Web API 2, Agile, SQL Server 2022, Programmer, Full Stack Engineer, Architect, .NET Developer, Urgent)Be the first of your friends to declare, "I love where I work!" and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry. Our client has created the world's first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month! They are looking for .NET Developer to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems. They have been extremely picky about assembling a team of smart, humble people who are passionate about creating amazing products. They work in an agile manner and believe strongly that small cross-functional teams empowered to make decisions and move fast is the best way to work. This is an unbeatable opportunity for .NET Developer who hope to work on and deliver world class software in a friendly, fun, and innovative environment. The ideal .NET Developer candidates should have strong experience with: .NET, .NET Core / ASP.NET MVC, C# and SQL Server. Our client will provide you with industry recognised training into: .NET 8, JavaScript, React, Angular 17, Microservices, MongoDB, Vue.js, TypeScript, Azure, AWS, Web API 2, Entity Framework, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and SQL Server 2022. Their benefits include the following: Bonus (15%). Generous stock option plan. Medical, dental and vision insurance. Company pension. Choice of computer and gear. All the coffee delivered to your desk you can order! Snack filled kitchen. Awesome work environment at a company with a huge vision. Killer office with an onsite gym and games room! Location: Manchester, UK / Remote Working Salary: £75,000 - £110,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKNETRECNOIRUKREC
The Team The Digital Merchandising Product team is enabling companies to optimize their business metrics by personalizing and curating search and discovery experiences mapped to the shopper journey. This new team will develop a solution dedicated to Algolia's main vertical: Digital Commerce. We have ambitious goals ahead of us, including building several new products on top of Algolia existing APIs and capabilities. We will solve the problems companies are facing when they adopt a Composable Commerce architecture, by allowing Business users to leverage a set of tools (AI models, rules-engine, analytics, and more) in a unified programmable interface. The Opportunity As a member of the Digital Merchandising team: You will have a direct impact on Algolia's user adoption and revenue stream You will play a pivotal role in architecting and implementing new products, that will play a central role for the future of Algolia You will be in the driver seat to innovate in the multi-billion dollar market eCommerce industry Your role will consist of: Be a key contributor to the design, development, and operation of the Merchandising services at scale Be responsible for the quality, reliability and availability of the system Work with other teams to build features and resolve high impact issues You might be a fit if you have: Experience building and working with APIs at scale preferably in Golang Rigor in high code quality, automated testing, and other engineering best practices Good spoken and written English skills Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $200-500M ARR range, high growth, lots of change and building internal infrastructure). Nice to have: Experience in Rails, C++ Fullstack experience Experience working with large datasets and high traffic Experience in Site Reliability Engineering Experience in Kubernetes based deployments We're looking for someone who can live our values: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment TRUST - Willingness to trust our co-workers and to take ownership CARE - Genuine care about other team members, our clients and the decisions we make in the company. CANDOR - Ability to receive and give constructive feedback. HUMILITY- Aptitude for learning from others, putting ego aside. Remote Strategy Algolia's workplace strategy, Hybrid Remote, is designed to harness the power of the opportunities that remote work offers both employees and the company, while also providing an engaging in-office experience for the times when an employee is in an office. Our workplace approach reflects the belief that an employee's impact, contribution, and output are more important than their physical location. The candidate will be able to choose if, and when, they come into an office on a regular basis. There will be times when our people are asked to come into an office for "moments that matter:" activities like critical planning meetings and team social gatherings. Beyond those events, 80% of our workforce may choose the location from where they work in the country in which they were hired. We have physical offices in San Francisco, NYC, Atlanta, Paris, London, Bucharest, and we will be opening a small office in Austin soon. About us Algolia is a fast growing company that helps users deliver intuitive search and discovery experiences on their websites and mobile apps. We provide APIs used by thousands of customers in more than 100 countries. Today, Algolia powers 1.5 Trillion searches a year - that's 4 times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined! Millions of developers around the world use Algolia to unleash the power of search across their digital properties. They use Algolia because we are API-first. We unlock incredible flexibility. We build blazing fast speed into our APIs. We do this because we know developers want to build cool things and innovate. Under Armour, Lacoste, Birchbox, Stripe, Slack, Medium, Zendesk and 10,000+ other companies use Algolia to build not just great search, but search that converts at higher rates because of the relevancy. We help their customers find the right goods, offers, and content really quickly. So quickly, in fact, that they don't go anywhere else. Algolia helps businesses build and optimize the search and discovery experience resulting in significantly enhanced online engagement, increased conversion rates and enriched lifetime value that generates profitable growth. Today, Algolia powers 1.5 Trillion searches a year - that's 4 times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined. Our amazing technology is used by one in eight online users. Founded in 2012, we're backed by $184M in funding from Accel Partners, Alven, DAG Ventures, Founders Circle, Owl Rock Capital, Point Nine Capital, SaaStr Fund, Salesforce Ventures, Storm Ventures and World Innovation Lab. The team is headquartered in San Francisco with offices in Paris, London, Tokyo, New York, and Atlanta. To learn more, visit .
Apr 28, 2024
Full time
The Team The Digital Merchandising Product team is enabling companies to optimize their business metrics by personalizing and curating search and discovery experiences mapped to the shopper journey. This new team will develop a solution dedicated to Algolia's main vertical: Digital Commerce. We have ambitious goals ahead of us, including building several new products on top of Algolia existing APIs and capabilities. We will solve the problems companies are facing when they adopt a Composable Commerce architecture, by allowing Business users to leverage a set of tools (AI models, rules-engine, analytics, and more) in a unified programmable interface. The Opportunity As a member of the Digital Merchandising team: You will have a direct impact on Algolia's user adoption and revenue stream You will play a pivotal role in architecting and implementing new products, that will play a central role for the future of Algolia You will be in the driver seat to innovate in the multi-billion dollar market eCommerce industry Your role will consist of: Be a key contributor to the design, development, and operation of the Merchandising services at scale Be responsible for the quality, reliability and availability of the system Work with other teams to build features and resolve high impact issues You might be a fit if you have: Experience building and working with APIs at scale preferably in Golang Rigor in high code quality, automated testing, and other engineering best practices Good spoken and written English skills Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $200-500M ARR range, high growth, lots of change and building internal infrastructure). Nice to have: Experience in Rails, C++ Fullstack experience Experience working with large datasets and high traffic Experience in Site Reliability Engineering Experience in Kubernetes based deployments We're looking for someone who can live our values: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment TRUST - Willingness to trust our co-workers and to take ownership CARE - Genuine care about other team members, our clients and the decisions we make in the company. CANDOR - Ability to receive and give constructive feedback. HUMILITY- Aptitude for learning from others, putting ego aside. Remote Strategy Algolia's workplace strategy, Hybrid Remote, is designed to harness the power of the opportunities that remote work offers both employees and the company, while also providing an engaging in-office experience for the times when an employee is in an office. Our workplace approach reflects the belief that an employee's impact, contribution, and output are more important than their physical location. The candidate will be able to choose if, and when, they come into an office on a regular basis. There will be times when our people are asked to come into an office for "moments that matter:" activities like critical planning meetings and team social gatherings. Beyond those events, 80% of our workforce may choose the location from where they work in the country in which they were hired. We have physical offices in San Francisco, NYC, Atlanta, Paris, London, Bucharest, and we will be opening a small office in Austin soon. About us Algolia is a fast growing company that helps users deliver intuitive search and discovery experiences on their websites and mobile apps. We provide APIs used by thousands of customers in more than 100 countries. Today, Algolia powers 1.5 Trillion searches a year - that's 4 times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined! Millions of developers around the world use Algolia to unleash the power of search across their digital properties. They use Algolia because we are API-first. We unlock incredible flexibility. We build blazing fast speed into our APIs. We do this because we know developers want to build cool things and innovate. Under Armour, Lacoste, Birchbox, Stripe, Slack, Medium, Zendesk and 10,000+ other companies use Algolia to build not just great search, but search that converts at higher rates because of the relevancy. We help their customers find the right goods, offers, and content really quickly. So quickly, in fact, that they don't go anywhere else. Algolia helps businesses build and optimize the search and discovery experience resulting in significantly enhanced online engagement, increased conversion rates and enriched lifetime value that generates profitable growth. Today, Algolia powers 1.5 Trillion searches a year - that's 4 times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined. Our amazing technology is used by one in eight online users. Founded in 2012, we're backed by $184M in funding from Accel Partners, Alven, DAG Ventures, Founders Circle, Owl Rock Capital, Point Nine Capital, SaaStr Fund, Salesforce Ventures, Storm Ventures and World Innovation Lab. The team is headquartered in San Francisco with offices in Paris, London, Tokyo, New York, and Atlanta. To learn more, visit .
Service Desk Coordinator Do you have facilities management administration experience? We would love to hear from you! We are currently searching for a Service Desk Coordinator to work within a team of coordinators, supporting the supervisor, contract management and engineering delivery to ensure that you and your team deliver a first-class customer focused service. The team is to have a collaborative approach and work as one team with one focus, providing the highest-level service delivery, compliance and reporting to the client. Overall Purpose ONLY PEOPLE WITH FACILITIES MANAGEMENT EXPERIENCE/WORKED WITHIN THE CONSTRUCTION INDUSTRY/WITH CONTRACTORS WILL BE CONSIDERED Receiving client requests for reactive attendance via telephone calls, email or face to face; prioritising in line with agreed SLAs, selecting the correct engineering or sub-contractor resource and scheduling attendance. Raising a job record and progressing that record through its various stages, chasing for completion within SLA's through to financial closure. Understand and be able to occasionally carry out PPM scheduling and progressions, ensuring the tasks that are due are scheduled for the correct day and time slots, utilising the engineering workforce efficiently. Liaising with client where necessary. Ensure that engineers are in attendance and chase for completion. Dealing directly with the engineering workforce to provide daily diaries, and relay changes in timely manner. Liaising with supervisors and contract managers when progressing quotations, producing the final document to be submitted to the client for approval. Raising purchase orders for both materials and subcontracted services as required, utilising the company's preferred suppliers list and procurement department when necessary, adhering to the clients delegation of authority approval limits. Providing accurate and timely data for reports to be used internally and externally as required. Administration, development and adherence of operational processes, procedures and CAFM system. Provide an excellent level of client and customer focus, through all contact channels Skills & Experience ONLY PEOPLE WITH FACILITIES MANAGEMENT EXPERIENCE/WORKED WITHIN THE CONSTRUCTION INDUSTRY/WITH CONTRACTORS WILL BE CONSIDERED GCSE (or equivalent) passes in Maths and English or recognised equivalent; Previous experience of service desk and administration in the building services industry Experience in a similar role with a background in facilities management administration Competent knowledge of CAFM and associated systems Computer literate with excellent I.T. skills especially Excel, Word and PowerPoint Desirable NVQ Level 1-2 (Administration) or recognised equivalent 'A' Level passes or recognised equivalent Experience with computerised planned preventative maintenance (PPM) systems and procedures Experience with Microsoft Dynamics Administration Problem Solving People Management Interpersonal Skills Communication Skills Personal Drive Integrity Honesty Self Motivated HOURS: Start Time: 8am till 5pm Monday - Friday PAYE: £15-£16 P/H Next Steps: If this seems like the role for you and you have the experience APPLY NOW! Fantastic Opportunity. Please get in touch and apply today at Fawkes & Reece London and speak to: Victoria Mehmet Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.
Apr 28, 2024
Full time
Service Desk Coordinator Do you have facilities management administration experience? We would love to hear from you! We are currently searching for a Service Desk Coordinator to work within a team of coordinators, supporting the supervisor, contract management and engineering delivery to ensure that you and your team deliver a first-class customer focused service. The team is to have a collaborative approach and work as one team with one focus, providing the highest-level service delivery, compliance and reporting to the client. Overall Purpose ONLY PEOPLE WITH FACILITIES MANAGEMENT EXPERIENCE/WORKED WITHIN THE CONSTRUCTION INDUSTRY/WITH CONTRACTORS WILL BE CONSIDERED Receiving client requests for reactive attendance via telephone calls, email or face to face; prioritising in line with agreed SLAs, selecting the correct engineering or sub-contractor resource and scheduling attendance. Raising a job record and progressing that record through its various stages, chasing for completion within SLA's through to financial closure. Understand and be able to occasionally carry out PPM scheduling and progressions, ensuring the tasks that are due are scheduled for the correct day and time slots, utilising the engineering workforce efficiently. Liaising with client where necessary. Ensure that engineers are in attendance and chase for completion. Dealing directly with the engineering workforce to provide daily diaries, and relay changes in timely manner. Liaising with supervisors and contract managers when progressing quotations, producing the final document to be submitted to the client for approval. Raising purchase orders for both materials and subcontracted services as required, utilising the company's preferred suppliers list and procurement department when necessary, adhering to the clients delegation of authority approval limits. Providing accurate and timely data for reports to be used internally and externally as required. Administration, development and adherence of operational processes, procedures and CAFM system. Provide an excellent level of client and customer focus, through all contact channels Skills & Experience ONLY PEOPLE WITH FACILITIES MANAGEMENT EXPERIENCE/WORKED WITHIN THE CONSTRUCTION INDUSTRY/WITH CONTRACTORS WILL BE CONSIDERED GCSE (or equivalent) passes in Maths and English or recognised equivalent; Previous experience of service desk and administration in the building services industry Experience in a similar role with a background in facilities management administration Competent knowledge of CAFM and associated systems Computer literate with excellent I.T. skills especially Excel, Word and PowerPoint Desirable NVQ Level 1-2 (Administration) or recognised equivalent 'A' Level passes or recognised equivalent Experience with computerised planned preventative maintenance (PPM) systems and procedures Experience with Microsoft Dynamics Administration Problem Solving People Management Interpersonal Skills Communication Skills Personal Drive Integrity Honesty Self Motivated HOURS: Start Time: 8am till 5pm Monday - Friday PAYE: £15-£16 P/H Next Steps: If this seems like the role for you and you have the experience APPLY NOW! Fantastic Opportunity. Please get in touch and apply today at Fawkes & Reece London and speak to: Victoria Mehmet Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.
3 rd Line Infrastructure Engineer - Microsoft Up to £65,000 (depending on experience) Hybrid working Office based in Hertfordshire. I am currently representing a leading IT MSP based in Hertfordshire on completing a business-critical hire for an Infrastructure Engineer. Your responsibilities will be divided between 3 rd line technical support and technical project delivery to clients across the country. Additionally, you will manage internal Infrastructure and Applications. Role and Responsibilities: Oversee the delivery of client projects, adhering to agreed-upon scope, timelines, and budget. Serve as a dedicated escalation point for the Helpdesk, managing all escalated tickets, ensuring they are completed in a timely manner and to a high quality. Conduct Technical Pre-sales activities, engaging with clients to understand their requirements and providing comprehensive technical solutions that align with their needs and expectations. Provide management and support for internal systems, ensuring their smooth operation and optimal performance to facilitate efficient business operations. Facilitate seamless Client Onboarding/Offboarding processes, guiding clients through transitions. Liaising with clients, internal staff, and 3rd parties to efficiently deliver projects. Provide technical consultancy to clients, offering expert guidance and recommendations to address their specific challenges and maximize the value they derive from our service. Carry out site surveys and create relevant documentation Maintain accurate and up-to-date technical documentation Work closely with the Head of Operations on the development and implementation of new initiatives, leveraging technical insights and expertise to drive innovation and continuous improvement across the organization Key Skills and Experience: Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune. Experience with Azure, including Azure Active Directory and virtual machines within the Azure Cloud. Deployment and advanced support of Microsoft 365 products, including SharePoint/OneDrive and Teams. Management and troubleshooting of Windows Server , including Remote Desktop Services, Active Directory, AD Sync. Hands-on technical knowledge of LAN/WAN, Routing, Switching, Cisco, Meraki, firewalls, VLANs, VPNs and network segmentations. Understanding of virtualization technologies e.g VMware and Hyper-V. Understanding of backup and recovery concepts. Experience of configuring backups and running restores to all environments mentioned above. Understanding of and experience working with cloud technologies. Understanding of security concepts, compliance and governance. Experience working within technical project teams. Please apply with your most recent updated CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 28, 2024
Full time
3 rd Line Infrastructure Engineer - Microsoft Up to £65,000 (depending on experience) Hybrid working Office based in Hertfordshire. I am currently representing a leading IT MSP based in Hertfordshire on completing a business-critical hire for an Infrastructure Engineer. Your responsibilities will be divided between 3 rd line technical support and technical project delivery to clients across the country. Additionally, you will manage internal Infrastructure and Applications. Role and Responsibilities: Oversee the delivery of client projects, adhering to agreed-upon scope, timelines, and budget. Serve as a dedicated escalation point for the Helpdesk, managing all escalated tickets, ensuring they are completed in a timely manner and to a high quality. Conduct Technical Pre-sales activities, engaging with clients to understand their requirements and providing comprehensive technical solutions that align with their needs and expectations. Provide management and support for internal systems, ensuring their smooth operation and optimal performance to facilitate efficient business operations. Facilitate seamless Client Onboarding/Offboarding processes, guiding clients through transitions. Liaising with clients, internal staff, and 3rd parties to efficiently deliver projects. Provide technical consultancy to clients, offering expert guidance and recommendations to address their specific challenges and maximize the value they derive from our service. Carry out site surveys and create relevant documentation Maintain accurate and up-to-date technical documentation Work closely with the Head of Operations on the development and implementation of new initiatives, leveraging technical insights and expertise to drive innovation and continuous improvement across the organization Key Skills and Experience: Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune. Experience with Azure, including Azure Active Directory and virtual machines within the Azure Cloud. Deployment and advanced support of Microsoft 365 products, including SharePoint/OneDrive and Teams. Management and troubleshooting of Windows Server , including Remote Desktop Services, Active Directory, AD Sync. Hands-on technical knowledge of LAN/WAN, Routing, Switching, Cisco, Meraki, firewalls, VLANs, VPNs and network segmentations. Understanding of virtualization technologies e.g VMware and Hyper-V. Understanding of backup and recovery concepts. Experience of configuring backups and running restores to all environments mentioned above. Understanding of and experience working with cloud technologies. Understanding of security concepts, compliance and governance. Experience working within technical project teams. Please apply with your most recent updated CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
About the role: As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions Engineer to join our team of dedicated technical experts, reporting to the IT Service Desk Team Leader. This is an ideal opportunity for somebody who is looking to start their carer within the IT function. We can offer you long term career development within a well-established and growing technical team of Tier 1, Tier 2 and Tier 3 Engineers. This is a full time, permanent role, offering an immediate start for a Microsoft Solutions Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills The successful candidate will be required to complete a satisfactory DBS check. You will be responsible for: Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing the highest level of Customer Service Equipment request handling Device management and stock control Updating assets on our Asset Management system Incoming call handling Key Skills Experience in supporting Windows Deskto Strong people skills Understanding of networking fundamentals TCP/IP DNS DHC Able to be self sufficient and driven Willing to learn new skills Knowledge of AV equipment Experience of troubleshooting issues with printers and network shares Ability to provide VIP support both remote and face to face Detail oriented and organised Have an ability to work independently, autonomously and take initiative Can multi-task and proactively manage various issues and conflicting priorities Have strong and effective written and verbal communication skills In addition, the ideal candidate would also have experience in the following areas, however this is not essential. MDM (Mobile Device Management) Especially Experience in supporting Apple MacOS / Ios and MS Windows Familiarity with an ITSM tool Softphone Management Why Academia? Academia Group is a fast growing, highly accredited, award-winning group of technology companieswith a strong footprint in the educational space. We specialise in supplying software, IT hardware, training and managed service solutions to both public and private sectors. Established in 2003, we employ 230 dedicated professionals across multiple locations throughout the UK with a group annual turnover of over £100m. Our growing customer base means we have now worked with every single university in the UK. Furthermore, as Ranked supplier on many national frameworks, we are growing our provision more so to strengthen our position. We partner with the world's leading technology manufacturers and have the accreditations, certifications and awards to demonstrate our expertise and ability. Benefits Gym Membership contribution Health Cash Plan Life insurance Flexible working hours Increased annual leave with length of service Day off on your birthday And much more
Apr 27, 2024
Full time
About the role: As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions Engineer to join our team of dedicated technical experts, reporting to the IT Service Desk Team Leader. This is an ideal opportunity for somebody who is looking to start their carer within the IT function. We can offer you long term career development within a well-established and growing technical team of Tier 1, Tier 2 and Tier 3 Engineers. This is a full time, permanent role, offering an immediate start for a Microsoft Solutions Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills The successful candidate will be required to complete a satisfactory DBS check. You will be responsible for: Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing the highest level of Customer Service Equipment request handling Device management and stock control Updating assets on our Asset Management system Incoming call handling Key Skills Experience in supporting Windows Deskto Strong people skills Understanding of networking fundamentals TCP/IP DNS DHC Able to be self sufficient and driven Willing to learn new skills Knowledge of AV equipment Experience of troubleshooting issues with printers and network shares Ability to provide VIP support both remote and face to face Detail oriented and organised Have an ability to work independently, autonomously and take initiative Can multi-task and proactively manage various issues and conflicting priorities Have strong and effective written and verbal communication skills In addition, the ideal candidate would also have experience in the following areas, however this is not essential. MDM (Mobile Device Management) Especially Experience in supporting Apple MacOS / Ios and MS Windows Familiarity with an ITSM tool Softphone Management Why Academia? Academia Group is a fast growing, highly accredited, award-winning group of technology companieswith a strong footprint in the educational space. We specialise in supplying software, IT hardware, training and managed service solutions to both public and private sectors. Established in 2003, we employ 230 dedicated professionals across multiple locations throughout the UK with a group annual turnover of over £100m. Our growing customer base means we have now worked with every single university in the UK. Furthermore, as Ranked supplier on many national frameworks, we are growing our provision more so to strengthen our position. We partner with the world's leading technology manufacturers and have the accreditations, certifications and awards to demonstrate our expertise and ability. Benefits Gym Membership contribution Health Cash Plan Life insurance Flexible working hours Increased annual leave with length of service Day off on your birthday And much more