Business Applications Coordinator Dartford Competitive salary + Hybrid + Bonus + Free Parking An incredible opportunity awaits a business administration backgrounded coordinator to flourish within an established company in an exciting role. In this position, you will be responsible for managing the service levels of internal and external teams by coordinating the support being demanded by the company. This position is designed to oversee service levels across internal and external teams by coordinating the support requests received. Responsibilities include triaging inbound tickets to the internal Apps team, handling routine tasks like user account creation for various applications, conducting monthly reporting duties, and facilitating communication and our third-party support desks for internal processes. Established for over 40 years, this world leading company specialise in the design & manufacture of specialist safety systems for use in a wide variety of industries. They have developed an unrivalled reputation within their market and are the global leader within it. With recent investments and big plans, they are now going through a period of rapid expansion. Due to this they are now looking for a Business Coordinator to join their business support team. The ideal candidate understands the importance of following processes, possesses self-motivation to achieve success, and demonstrates the ability to work effectively both within a team and independently. You will be highly organied individual who thrives under pressure and can manage tight deadlines while maintaining a professional demeanor. A positive and enthusiastic attitude, coupled with a can-do approach, is essential. Additionally, proficiency in Excel and a fundamental understanding of IT are required for this role. This an amazing opportunity where you can progress within the company as it grows and with training being provided on the company system so you can advance your skills within the role. The company provides yearly bonuses depending on the department's performance too. The person: Proficiency in Excel and a fundamental understanding of IT are required for this role. Able to commute to Dartford office and work 3 days onsite. Ability to work under pressure and a team to meet SLA's and KPI Able to work in a team and independently. The role: Oversee the prioritization and assignment of internal support tickets for the applications team, ensuring adherence to SLA priorities and allocation to appropriate internal or external resources. Take ownership of the starter, mover, and leaver process for business applications, including account creation, editing, disabling, and managing license requirements. Maintain awareness of the IT Applications business continuity plan and provide support to the team in the event of plan activation. Manage the business applications email inbox and internal support ticketing system, ensuring real-time updates and accurate statistical data at all times. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 10, 2024
Full time
Business Applications Coordinator Dartford Competitive salary + Hybrid + Bonus + Free Parking An incredible opportunity awaits a business administration backgrounded coordinator to flourish within an established company in an exciting role. In this position, you will be responsible for managing the service levels of internal and external teams by coordinating the support being demanded by the company. This position is designed to oversee service levels across internal and external teams by coordinating the support requests received. Responsibilities include triaging inbound tickets to the internal Apps team, handling routine tasks like user account creation for various applications, conducting monthly reporting duties, and facilitating communication and our third-party support desks for internal processes. Established for over 40 years, this world leading company specialise in the design & manufacture of specialist safety systems for use in a wide variety of industries. They have developed an unrivalled reputation within their market and are the global leader within it. With recent investments and big plans, they are now going through a period of rapid expansion. Due to this they are now looking for a Business Coordinator to join their business support team. The ideal candidate understands the importance of following processes, possesses self-motivation to achieve success, and demonstrates the ability to work effectively both within a team and independently. You will be highly organied individual who thrives under pressure and can manage tight deadlines while maintaining a professional demeanor. A positive and enthusiastic attitude, coupled with a can-do approach, is essential. Additionally, proficiency in Excel and a fundamental understanding of IT are required for this role. This an amazing opportunity where you can progress within the company as it grows and with training being provided on the company system so you can advance your skills within the role. The company provides yearly bonuses depending on the department's performance too. The person: Proficiency in Excel and a fundamental understanding of IT are required for this role. Able to commute to Dartford office and work 3 days onsite. Ability to work under pressure and a team to meet SLA's and KPI Able to work in a team and independently. The role: Oversee the prioritization and assignment of internal support tickets for the applications team, ensuring adherence to SLA priorities and allocation to appropriate internal or external resources. Take ownership of the starter, mover, and leaver process for business applications, including account creation, editing, disabling, and managing license requirements. Maintain awareness of the IT Applications business continuity plan and provide support to the team in the event of plan activation. Manage the business applications email inbox and internal support ticketing system, ensuring real-time updates and accurate statistical data at all times. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Service Desk Coordinator Job Description I am actively seeking an enthusiastic service desk coordinator for a brilliant new role based in Kent. My client is a multi-national manufacturing and distribution firm, with a fantastic company culture, and exciting growth plans. The purpose of the role is to help to ensure the smooth running of the companies business critical IT application support function. You will be the first point of contact for users regarding IT support - triaging support issues, managing support ticket prioritisation and coordinating resources effectively. If you have prior experience in helpdesk/ service desk coordination & administration, and looking for an expansive company to be a part of, this could be a great role for you. Responsibilities will include: 1st point of contact for IT support tickets - responsible for triaging issue, allocating ticket appropriately User/ IT administration tasks (eg. new starter set up, hardware coordination, KPI reports) Routine application checks to ensure smooth running of service Analysing recurring issues and openings for training/ assist trainer with roll out Ensuring all relevant reporting systems are kept up to date/ accurate This role offers a hybrid working model between home and modern offices close to Dartford. A starting salary up to 35k is on offer, as well as a host of company benefits, and openings for internal career progression. My client is seeking a candidate who can offer: A proven skill set in IT service desk/ help desk coordination & administration Experience with ticketing systems - coordinating service tickets at 1st line level An organised, methodical approach - adaptable to changeable responsibilities day to day Hands on experience with Microsoft applications - particularly Excel Excellent communication/ user & stakeholder engagement skills To register interest in the role, please contact Nick on (phone number removed) or send your current CV to (url removed).
May 10, 2024
Full time
Service Desk Coordinator Job Description I am actively seeking an enthusiastic service desk coordinator for a brilliant new role based in Kent. My client is a multi-national manufacturing and distribution firm, with a fantastic company culture, and exciting growth plans. The purpose of the role is to help to ensure the smooth running of the companies business critical IT application support function. You will be the first point of contact for users regarding IT support - triaging support issues, managing support ticket prioritisation and coordinating resources effectively. If you have prior experience in helpdesk/ service desk coordination & administration, and looking for an expansive company to be a part of, this could be a great role for you. Responsibilities will include: 1st point of contact for IT support tickets - responsible for triaging issue, allocating ticket appropriately User/ IT administration tasks (eg. new starter set up, hardware coordination, KPI reports) Routine application checks to ensure smooth running of service Analysing recurring issues and openings for training/ assist trainer with roll out Ensuring all relevant reporting systems are kept up to date/ accurate This role offers a hybrid working model between home and modern offices close to Dartford. A starting salary up to 35k is on offer, as well as a host of company benefits, and openings for internal career progression. My client is seeking a candidate who can offer: A proven skill set in IT service desk/ help desk coordination & administration Experience with ticketing systems - coordinating service tickets at 1st line level An organised, methodical approach - adaptable to changeable responsibilities day to day Hands on experience with Microsoft applications - particularly Excel Excellent communication/ user & stakeholder engagement skills To register interest in the role, please contact Nick on (phone number removed) or send your current CV to (url removed).
Service Desk CoordinatorGlasgow £23,200 - £24,200Do you want to work for an established business withing the FM industry?How does on-site parking and salary sacrifice sound?If you are and experienced coordinator, this could be the role for you Search are hiring for a Service Desk Coordinator within the FM industry, with great communication and organisations skills to join a fast-paced office. On a typical day you will liaise with engineers and clients to organise engineer's workload, assisting management in achieving SLA and KPI targets. 32.5 hours average a week: Condensed shifts over a 4 week rotation. Main duties include: Coordinate and organise workload of the team Direct engineering resource to ensure customer deadlines are met Assist on the delivery of customer KPI's to ensure that targets are met Asses the needs of customers and engineers to ensure balance is maintained in a busy environment Understand customer contracts and assist in delivering KPI TargetsThe ideal candidate: Has experience in an administrative role Has good communication skills Has experience scheduling/coordinating/planning Is competent on Microsoft word and excelYou must have experience planning/coordinating for this role. This position will suit a candidate who is prepared to work in a fast-paced environment, who works well under pressure and is keen to progress within a successful organisation. Please apply now or contact me on if you need any further information. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 10, 2024
Full time
Service Desk CoordinatorGlasgow £23,200 - £24,200Do you want to work for an established business withing the FM industry?How does on-site parking and salary sacrifice sound?If you are and experienced coordinator, this could be the role for you Search are hiring for a Service Desk Coordinator within the FM industry, with great communication and organisations skills to join a fast-paced office. On a typical day you will liaise with engineers and clients to organise engineer's workload, assisting management in achieving SLA and KPI targets. 32.5 hours average a week: Condensed shifts over a 4 week rotation. Main duties include: Coordinate and organise workload of the team Direct engineering resource to ensure customer deadlines are met Assist on the delivery of customer KPI's to ensure that targets are met Asses the needs of customers and engineers to ensure balance is maintained in a busy environment Understand customer contracts and assist in delivering KPI TargetsThe ideal candidate: Has experience in an administrative role Has good communication skills Has experience scheduling/coordinating/planning Is competent on Microsoft word and excelYou must have experience planning/coordinating for this role. This position will suit a candidate who is prepared to work in a fast-paced environment, who works well under pressure and is keen to progress within a successful organisation. Please apply now or contact me on if you need any further information. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Trainee entry level role Career opportunity Helpdesk Maintenance Co-ordinator Location: Southend, Car driver required due to location - Free parking 3. Mon and Friday 0800 to 1700 4. Tues, Wed, Thurs. 0830 to 1800 This is an entry level role so offers a trainee wage initially however you will receive a £1000 bonus for completing your 6 month probation and there will then be a yearly salary review Our client has a vacancy for a full time Trainee Maintenance Helpdesk Coordinator to join their team at their Southend offices. The role offers the opportunity to join a well established company and be part of a friendly team. The company is growing and expanding and this offers potential to the right person. Assisted by your team leader and colleagues you will be trained to respond to the day-to-day maintenance requirements of customers. You will need to have some office based telephone experience perhaps in a help desk, telephone based customer service or receptionist role. You will be a strong relationship builder, be computer literate, organised, able to meet deadlines and have a professional telephone manner. With training duties will include: Coordinating Engineers dairies scheduling planned and reactive maintenance Answering telephone enquiries Inputting calls on to a data base system Updating clients Some previous experience of dealing with customers or clients over the telephone is required for this role.
May 10, 2024
Full time
Trainee entry level role Career opportunity Helpdesk Maintenance Co-ordinator Location: Southend, Car driver required due to location - Free parking 3. Mon and Friday 0800 to 1700 4. Tues, Wed, Thurs. 0830 to 1800 This is an entry level role so offers a trainee wage initially however you will receive a £1000 bonus for completing your 6 month probation and there will then be a yearly salary review Our client has a vacancy for a full time Trainee Maintenance Helpdesk Coordinator to join their team at their Southend offices. The role offers the opportunity to join a well established company and be part of a friendly team. The company is growing and expanding and this offers potential to the right person. Assisted by your team leader and colleagues you will be trained to respond to the day-to-day maintenance requirements of customers. You will need to have some office based telephone experience perhaps in a help desk, telephone based customer service or receptionist role. You will be a strong relationship builder, be computer literate, organised, able to meet deadlines and have a professional telephone manner. With training duties will include: Coordinating Engineers dairies scheduling planned and reactive maintenance Answering telephone enquiries Inputting calls on to a data base system Updating clients Some previous experience of dealing with customers or clients over the telephone is required for this role.
IT Project Coordinator - London - £35,000 + excellent benefits and career progression Overview : An exciting opportunity has arisen with a global Infrastructure and Solutions provider in London for a IT Project Coordinator. You will be responsible for overseeing and coordinating multiple IT projects simultaneously, ensuring that engineering resources are allocated effectively to meet project timelines and objectives. You will collaborate closely with different teams to drive IT projects forward. Role & Responsibilities: Coordinate and manage multiple IT projects simultaneously, from initiation to completion, including updating tickets and ensuring timely resolution of issues. Work closely with service owners and engineering teams to define project scope, goals, and deliverables. Allocate engineering resources efficiently to meet project timelines and objectives. Track project progress and communicate updates to stakeholders regularly. Identify and mitigate risks and issues that may impact project delivery. Collaborate with cross-functional teams to ensure alignment with project requirements and business objectives. Act as the conduit between the customers, engineers and other stakeholders. Evaluate project performance and implement process improvements to enhance efficiency and effectiveness. Stay current with industry trends and best practices in project management and IT coordination. Ensure Asset registers and other internal documentation is up to date, current and relevant. Skills and experience: Passion for IT and technology, demonstrated through enthusiasm for staying updated on industry trends and technologies. Experience in IT project coordination or management, preferably in a fast-paced environment. General understanding of troubleshooting IT systems and understanding of how to provide deskside support. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Knowledge of IT infrastructure, systems, and technologies. Ability to analyse data and make informed decisions to drive project success. Flexibility and adaptability to navigate changing priorities and deadlines. Problem-solving skills with a proactive approach to addressing challenges. Certifications in project management is a plus.
May 09, 2024
Full time
IT Project Coordinator - London - £35,000 + excellent benefits and career progression Overview : An exciting opportunity has arisen with a global Infrastructure and Solutions provider in London for a IT Project Coordinator. You will be responsible for overseeing and coordinating multiple IT projects simultaneously, ensuring that engineering resources are allocated effectively to meet project timelines and objectives. You will collaborate closely with different teams to drive IT projects forward. Role & Responsibilities: Coordinate and manage multiple IT projects simultaneously, from initiation to completion, including updating tickets and ensuring timely resolution of issues. Work closely with service owners and engineering teams to define project scope, goals, and deliverables. Allocate engineering resources efficiently to meet project timelines and objectives. Track project progress and communicate updates to stakeholders regularly. Identify and mitigate risks and issues that may impact project delivery. Collaborate with cross-functional teams to ensure alignment with project requirements and business objectives. Act as the conduit between the customers, engineers and other stakeholders. Evaluate project performance and implement process improvements to enhance efficiency and effectiveness. Stay current with industry trends and best practices in project management and IT coordination. Ensure Asset registers and other internal documentation is up to date, current and relevant. Skills and experience: Passion for IT and technology, demonstrated through enthusiasm for staying updated on industry trends and technologies. Experience in IT project coordination or management, preferably in a fast-paced environment. General understanding of troubleshooting IT systems and understanding of how to provide deskside support. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Knowledge of IT infrastructure, systems, and technologies. Ability to analyse data and make informed decisions to drive project success. Flexibility and adaptability to navigate changing priorities and deadlines. Problem-solving skills with a proactive approach to addressing challenges. Certifications in project management is a plus.
IT CoordinatorCompetitive Salary + 31 Days Holiday + Training + PensionCross Hands - On-siteBrilliant opportunity for someone to establish themselves in a role where you work closely with the IT Manager in delivering and supporting all IT services.This job aligns well with a proactive self starter who has strong infrastructure skills which include things such as Networking, VMWare & Communication protocols, etc. We are looking for someone who has the ability to multitask and can take ownership of the role. Our client is a manufacturer and is renowned for their high-level service and support to customers from local markets to global companies. They are eager to recruit a highly motivated individual who wants to put their skill to the test.You will be responsible for leading site IT infrastructure projects, IT improvement activities, and act as a second line of support for IT software & hardware. In this position you will be acting as the interim IT Manager in their absence, so having someone with good years of experience, is important to succeed here.The role: IT Coordinator Working onsite in Cross Hands Deputising for the IT Manager in their absence Assisting with IT Infrastructure projects, improvement activities, etc Overseeing the IT helpdeskThe Person requires; Strong experience in a similar IT technical support environment Infrastructure skills including, Servers, Networking, VMWare and communication protocols A proactive self starter who can establish ownership in the role Ability to foster strong relationships both internally and externally. Reference Number:BBBH226018To apply for this role or to be considered for further roles, please click "Apply Now"Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 09, 2024
Full time
IT CoordinatorCompetitive Salary + 31 Days Holiday + Training + PensionCross Hands - On-siteBrilliant opportunity for someone to establish themselves in a role where you work closely with the IT Manager in delivering and supporting all IT services.This job aligns well with a proactive self starter who has strong infrastructure skills which include things such as Networking, VMWare & Communication protocols, etc. We are looking for someone who has the ability to multitask and can take ownership of the role. Our client is a manufacturer and is renowned for their high-level service and support to customers from local markets to global companies. They are eager to recruit a highly motivated individual who wants to put their skill to the test.You will be responsible for leading site IT infrastructure projects, IT improvement activities, and act as a second line of support for IT software & hardware. In this position you will be acting as the interim IT Manager in their absence, so having someone with good years of experience, is important to succeed here.The role: IT Coordinator Working onsite in Cross Hands Deputising for the IT Manager in their absence Assisting with IT Infrastructure projects, improvement activities, etc Overseeing the IT helpdeskThe Person requires; Strong experience in a similar IT technical support environment Infrastructure skills including, Servers, Networking, VMWare and communication protocols A proactive self starter who can establish ownership in the role Ability to foster strong relationships both internally and externally. Reference Number:BBBH226018To apply for this role or to be considered for further roles, please click "Apply Now"Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Contentful's Solution Architects are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you'll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 10%. What to expect? Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers Create prototypes or code examples to facilitate customer onboarding and to support projects Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends Continuously seek, synthesize and communicate customer product feedback to our Product Management, Engineering, and Marketing teams Support engagement managers on quoting and scoping of SOWs Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful. Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others Within Contentful, you will work closely with Technical Project Managers and Solution Architects on accounts implementing Contentful. You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles. The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams' building efforts. Your experience working with customers will allow you to continually refine our best practices and form opinionated advice. There are also opportunities to contribute to Contentful's thought leadership by participating in our Voice of the Customer sessions with the product team, writing blogs, leading workshops, or speaking at our Contentful conference. What you need to be successful At least 5 years-experience in a similar customer-facing role, for example in a technical consultant, solution engineer or implementation engineer role at an API-first (REST, GraphQL) SaaS company. Professional experience working on projects that utilize microservices-based architectures and transitions away from monolithic architectures. Experience working on digital experiences beyond the web is a plus. Experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue or Angular. Understanding of web rendering technologies; Server-side, client-side, hybrid rendering and Static Site Generation including ISR (eg. Gatsby) Professional experience with content management system(s) and a solid understanding of headless CMS architecture & best practices for building content-driven applications Bachelor's Degree or equivalent experience (Engineering, Computer Science, or a related field) Comfortable working in a fast-paced environment with multiple customer engagements at once Strong interpersonal, presentation and persuasion skills with the ability to build diverse relationships and influence technical and non-technical audiences The ability to work both autonomously and with a team to drive customer results. Excellent English & German communication and presentation skills and confidence conveying knowledge to a technical audience. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company We value Work-Life balance and You Time !A generous amount of paid time off, including vacation days, education days, and volunteer days Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life's challenges Use your personal education budget to improve your skills and grow in your career. Use your physical fitness budget to get away from your desk and support your physical wellness Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties A monthly phone/internet stipend and phone upgrade reimbursement after 2 years New hire office equipment stipend. Get the gear you need to work at your best Who are we? Contentful is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the " Contentful's Candidate Privacy Notice ", and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
May 09, 2024
Full time
Contentful's Solution Architects are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you'll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 10%. What to expect? Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers Create prototypes or code examples to facilitate customer onboarding and to support projects Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends Continuously seek, synthesize and communicate customer product feedback to our Product Management, Engineering, and Marketing teams Support engagement managers on quoting and scoping of SOWs Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful. Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others Within Contentful, you will work closely with Technical Project Managers and Solution Architects on accounts implementing Contentful. You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles. The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams' building efforts. Your experience working with customers will allow you to continually refine our best practices and form opinionated advice. There are also opportunities to contribute to Contentful's thought leadership by participating in our Voice of the Customer sessions with the product team, writing blogs, leading workshops, or speaking at our Contentful conference. What you need to be successful At least 5 years-experience in a similar customer-facing role, for example in a technical consultant, solution engineer or implementation engineer role at an API-first (REST, GraphQL) SaaS company. Professional experience working on projects that utilize microservices-based architectures and transitions away from monolithic architectures. Experience working on digital experiences beyond the web is a plus. Experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue or Angular. Understanding of web rendering technologies; Server-side, client-side, hybrid rendering and Static Site Generation including ISR (eg. Gatsby) Professional experience with content management system(s) and a solid understanding of headless CMS architecture & best practices for building content-driven applications Bachelor's Degree or equivalent experience (Engineering, Computer Science, or a related field) Comfortable working in a fast-paced environment with multiple customer engagements at once Strong interpersonal, presentation and persuasion skills with the ability to build diverse relationships and influence technical and non-technical audiences The ability to work both autonomously and with a team to drive customer results. Excellent English & German communication and presentation skills and confidence conveying knowledge to a technical audience. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company We value Work-Life balance and You Time !A generous amount of paid time off, including vacation days, education days, and volunteer days Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life's challenges Use your personal education budget to improve your skills and grow in your career. Use your physical fitness budget to get away from your desk and support your physical wellness Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties A monthly phone/internet stipend and phone upgrade reimbursement after 2 years New hire office equipment stipend. Get the gear you need to work at your best Who are we? Contentful is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the " Contentful's Candidate Privacy Notice ", and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
We are seeking a Project Coordinator to join our clients technology team. The successful candidate will ensure effective tracking and management of ongoing projects within the tech department. Client Details Our client is a Tech company based in Hertfordshire (accessible via Metropolitan line). With a focus on creating efficient workplace solutions, the company has developed a robust reputation in the market and is constantly seeking to expand its team with skilled professionals. Description Ideally experience with JIRA Service Desk and ClickUp (preference is JSD) Experience in managing an internal tool migration Some basic project management background or experience Experience in change management and adoption of internal processes L&D or Training Background SME in a tool - implemented the internal use of one, documentation, training Manage and track project activities within the technology department. Ensure project deadlines are met and communicate any potential setbacks. Develop project strategies and plans. Coordinate with various team members to ensure project success. Manage project budgets and resources effectively. Regularly update all stakeholders with project status and progress. Identify and mitigate project risks. Maintain project documentation and ensure all compliance requirements are met. Profile Experience in managing and tracking projects within the technology sector. Strong organisational skills and attention to detail. Excellent communication and interpersonal skills. Ability to work well within a team and coordinate with various departments. Strong problem-solving abilities and a proactive approach to project management. Job Offer A competitive salary of circa £45,000 per year. Healthcare benefits after a probation period with employee premiums paid by the company. A variable bonus scheme, offering up to 10% of the salary. A basic stakeholder pension scheme after 3 months, administered through Standard Life.
May 09, 2024
Full time
We are seeking a Project Coordinator to join our clients technology team. The successful candidate will ensure effective tracking and management of ongoing projects within the tech department. Client Details Our client is a Tech company based in Hertfordshire (accessible via Metropolitan line). With a focus on creating efficient workplace solutions, the company has developed a robust reputation in the market and is constantly seeking to expand its team with skilled professionals. Description Ideally experience with JIRA Service Desk and ClickUp (preference is JSD) Experience in managing an internal tool migration Some basic project management background or experience Experience in change management and adoption of internal processes L&D or Training Background SME in a tool - implemented the internal use of one, documentation, training Manage and track project activities within the technology department. Ensure project deadlines are met and communicate any potential setbacks. Develop project strategies and plans. Coordinate with various team members to ensure project success. Manage project budgets and resources effectively. Regularly update all stakeholders with project status and progress. Identify and mitigate project risks. Maintain project documentation and ensure all compliance requirements are met. Profile Experience in managing and tracking projects within the technology sector. Strong organisational skills and attention to detail. Excellent communication and interpersonal skills. Ability to work well within a team and coordinate with various departments. Strong problem-solving abilities and a proactive approach to project management. Job Offer A competitive salary of circa £45,000 per year. Healthcare benefits after a probation period with employee premiums paid by the company. A variable bonus scheme, offering up to 10% of the salary. A basic stakeholder pension scheme after 3 months, administered through Standard Life.
Would you like to work on a busy helpdesk responding to calls for a portfolio of properties across the Reed Group in London? Contract: 6 Months FTC Location: Raynes Park, Wimbledon (SW20 0BA) hybrid Team Days Mondays & Thursdays Salary: £24,000 to £26,000 We are seeking a Helpdesk Coordinator to join our Property Team on a 6-month fixed-term contract. This role is crucial in providing a streamlined and customer-focused service, managing the maintenance and upkeep of our global portfolio of properties. The ideal candidate will be an organised, practical thinker who thrives under pressure and excels in issue management. Operating since 1960, Reed is one of the best-known names in the recruitment industry because people trust us to deliver world class recruitment solutions. Reed has more than 3,000 permanent employees working across 425 business units in 250 locations worldwide, including Europe, Asia, and Australasia. Reed's property department is responsible for the search, acquisition, and fitting out of all new offices both nationally and internationally. The team is also responsible for managing the process of relocation, refurbishment, or minor works as well as maintaining all properties within the global portfolio. Day to Day of the role: Manage the property helpdesk email account, addressing all maintenance issues and potential complaints. Take frontline calls from Reed offices regarding emergency property maintenance. Log calls on the property database and book contractors to attend to onsite problems. Follow up on the progress of jobs and ensure timely resolution. Collate quotes and obtain necessary sign-off/authorisation. Check and code invoices for payment. Compile reports using data from the database and perform ad hoc administrative tasks as required. Maintain contracts on all services for the property portfolio. Ensure all properties comply with Fire and Health & Safety regulations. Required Skills & Qualifications: Energetic and organised with a practical approach to problem-solving. Thrives under pressure and is skilled in issue management. Professional demeanour with excellent communication skills, especially on the telephone. Ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively. Strong computer skills and excellent attention to detail. Ability to prioritise tasks to address the most urgent issues promptly. Benefits: Competitive salary Opportunity to work with a well-established and respected organisation. Experience in managing a diverse and international property portfolio. Be part of a dynamic and supportive team. Ability to buy more holiday on top of your 25 days Your own Microsoft device enabling you to work from home and the offices Dedicated digital learning platform supported by our experienced in-house learning and development team
May 08, 2024
Full time
Would you like to work on a busy helpdesk responding to calls for a portfolio of properties across the Reed Group in London? Contract: 6 Months FTC Location: Raynes Park, Wimbledon (SW20 0BA) hybrid Team Days Mondays & Thursdays Salary: £24,000 to £26,000 We are seeking a Helpdesk Coordinator to join our Property Team on a 6-month fixed-term contract. This role is crucial in providing a streamlined and customer-focused service, managing the maintenance and upkeep of our global portfolio of properties. The ideal candidate will be an organised, practical thinker who thrives under pressure and excels in issue management. Operating since 1960, Reed is one of the best-known names in the recruitment industry because people trust us to deliver world class recruitment solutions. Reed has more than 3,000 permanent employees working across 425 business units in 250 locations worldwide, including Europe, Asia, and Australasia. Reed's property department is responsible for the search, acquisition, and fitting out of all new offices both nationally and internationally. The team is also responsible for managing the process of relocation, refurbishment, or minor works as well as maintaining all properties within the global portfolio. Day to Day of the role: Manage the property helpdesk email account, addressing all maintenance issues and potential complaints. Take frontline calls from Reed offices regarding emergency property maintenance. Log calls on the property database and book contractors to attend to onsite problems. Follow up on the progress of jobs and ensure timely resolution. Collate quotes and obtain necessary sign-off/authorisation. Check and code invoices for payment. Compile reports using data from the database and perform ad hoc administrative tasks as required. Maintain contracts on all services for the property portfolio. Ensure all properties comply with Fire and Health & Safety regulations. Required Skills & Qualifications: Energetic and organised with a practical approach to problem-solving. Thrives under pressure and is skilled in issue management. Professional demeanour with excellent communication skills, especially on the telephone. Ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively. Strong computer skills and excellent attention to detail. Ability to prioritise tasks to address the most urgent issues promptly. Benefits: Competitive salary Opportunity to work with a well-established and respected organisation. Experience in managing a diverse and international property portfolio. Be part of a dynamic and supportive team. Ability to buy more holiday on top of your 25 days Your own Microsoft device enabling you to work from home and the offices Dedicated digital learning platform supported by our experienced in-house learning and development team
Morgan Jones Recruitment Consultants
Broadstairs, Kent
Service Desk Coordinator Broadstairs Salary - £21,000 to £24,000 per annum DOE Full-time hours - Monday to Friday, 8.30 am - 5pm Temp to Perm Do you have Service Support Coordinator experience? Are you used to operating at a fast pace with great accuracy? Our client is a leading Kent-based maintenance provider which serves their clients' requirements at a nationwide level. They are looking for two Service Desk Coordinators to support the field-based teams from the location at their head office. You would be aiding the delivery of top-class customer experience in terms of national service tasks. The successful candidates will have had at least a year's worth of experience in a similar role, and be a self-driven, energetic team player. The role is full-time at 40 hours per week. The responsibilities of the Service Desk Coordinator Managing a high volume of calls and emails from customers and Field Engineers daily. You will be planning works for our technicians nationwide including logging callouts, Planning maintenance works and Health and Safety inspections. You will ensure response times are met as well as organise the completion of RAMS, permits and other documentation required by customers. Updating company systems with outcomes and updates. You will also need to ensure any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. Person specifications for the role of Service Desk Coordinator Previous experience in a similar role is essential for these vacancies. Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates. Ability to multi-task and prioritise workload with high attention to detail. The ability to organise tasks and deadlines is imperative for this role Excellent communicator able to liaise with various departments and build customer rapport. Solid knowledge of using MS Office software packages. Experience in ordering and scheduling systems is desirable but not essential. GCSE Maths and English, minimum Grade C or equivalent is a requite for this role. Benefits Training and support. A friendly nurturing workspace 25 days annual leave plus 8 public bank holidays Life insurance of four times your basic salary. Company Pension scheme after 3 months service with 5% employer contributions. Membership to a Healthcare Cashback Plan scheme after probation. To find out more about the position, please apply and we will be in touch to discuss the role in more detail. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms &Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks Facebook, Instagram, Twitter, or LinkedIn.
May 08, 2024
Seasonal
Service Desk Coordinator Broadstairs Salary - £21,000 to £24,000 per annum DOE Full-time hours - Monday to Friday, 8.30 am - 5pm Temp to Perm Do you have Service Support Coordinator experience? Are you used to operating at a fast pace with great accuracy? Our client is a leading Kent-based maintenance provider which serves their clients' requirements at a nationwide level. They are looking for two Service Desk Coordinators to support the field-based teams from the location at their head office. You would be aiding the delivery of top-class customer experience in terms of national service tasks. The successful candidates will have had at least a year's worth of experience in a similar role, and be a self-driven, energetic team player. The role is full-time at 40 hours per week. The responsibilities of the Service Desk Coordinator Managing a high volume of calls and emails from customers and Field Engineers daily. You will be planning works for our technicians nationwide including logging callouts, Planning maintenance works and Health and Safety inspections. You will ensure response times are met as well as organise the completion of RAMS, permits and other documentation required by customers. Updating company systems with outcomes and updates. You will also need to ensure any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. Person specifications for the role of Service Desk Coordinator Previous experience in a similar role is essential for these vacancies. Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates. Ability to multi-task and prioritise workload with high attention to detail. The ability to organise tasks and deadlines is imperative for this role Excellent communicator able to liaise with various departments and build customer rapport. Solid knowledge of using MS Office software packages. Experience in ordering and scheduling systems is desirable but not essential. GCSE Maths and English, minimum Grade C or equivalent is a requite for this role. Benefits Training and support. A friendly nurturing workspace 25 days annual leave plus 8 public bank holidays Life insurance of four times your basic salary. Company Pension scheme after 3 months service with 5% employer contributions. Membership to a Healthcare Cashback Plan scheme after probation. To find out more about the position, please apply and we will be in touch to discuss the role in more detail. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms &Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks Facebook, Instagram, Twitter, or LinkedIn.
1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience. Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and servicing requests to SLA. You will be part of a diverse team ranging from entry level to technical specialists, working together to deliver high quality support with exceptional customer service. You must be a positive, friendly, and sociable team player with a passion for IT and a can do attitude. Role Requirements Experience of working in an MSP or similar IT related environment. Windows Server OS Role and Feature administration, in particular; Active Directory Group Policy Microsoft 365 Admin Centre administration. Support of modern desktop environments (Windows 10 / macOS). Polite, confident, and effective communicator. Sincere passion for exceptional customer service. Maintain a high standard of work and professionalism. Team player ability to work effectively as part of a team to achieve shared goals. Full UK driving license. Role Responsibilities Incident Coordinator on a Rota Monitor RMM dashboards and execute required actions to mitigate all incidents and events. BAU support for customer portfolio. Resolving incidents from customers and other colleagues. Escalating incidents and requests to the 2nd Line resolver group, when required. Answering Service Desk queue phone calls and logging tickets comprehensively, capturing all required information. Using face-to-face, telephone and e-communication methods to accurately manage customer/stakeholder expectations and conduct your role duties to a high standard. Company + Benefits Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation. We re among the elite in the industry and pride themselves on our integrity, knowledge, and experience. We have a great reputation and are consistently growing the business. We re already the largest provider of services in this geography but are seeking to build on our existing client relationships while growing more business in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent. The successful candidate will receive the following benefits: 24 days paid holiday + Bank Holidays Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Training and certification pathways to enhance your technical skills Employment anniversary awards Company funded social events Company contributory pension scheme What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
May 08, 2024
Full time
1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience. Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and servicing requests to SLA. You will be part of a diverse team ranging from entry level to technical specialists, working together to deliver high quality support with exceptional customer service. You must be a positive, friendly, and sociable team player with a passion for IT and a can do attitude. Role Requirements Experience of working in an MSP or similar IT related environment. Windows Server OS Role and Feature administration, in particular; Active Directory Group Policy Microsoft 365 Admin Centre administration. Support of modern desktop environments (Windows 10 / macOS). Polite, confident, and effective communicator. Sincere passion for exceptional customer service. Maintain a high standard of work and professionalism. Team player ability to work effectively as part of a team to achieve shared goals. Full UK driving license. Role Responsibilities Incident Coordinator on a Rota Monitor RMM dashboards and execute required actions to mitigate all incidents and events. BAU support for customer portfolio. Resolving incidents from customers and other colleagues. Escalating incidents and requests to the 2nd Line resolver group, when required. Answering Service Desk queue phone calls and logging tickets comprehensively, capturing all required information. Using face-to-face, telephone and e-communication methods to accurately manage customer/stakeholder expectations and conduct your role duties to a high standard. Company + Benefits Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation. We re among the elite in the industry and pride themselves on our integrity, knowledge, and experience. We have a great reputation and are consistently growing the business. We re already the largest provider of services in this geography but are seeking to build on our existing client relationships while growing more business in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent. The successful candidate will receive the following benefits: 24 days paid holiday + Bank Holidays Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Training and certification pathways to enhance your technical skills Employment anniversary awards Company funded social events Company contributory pension scheme What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
May 08, 2024
Full time
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
IT Project Coordinator London £35,000 + excellent benefits and career progression Overview: An exciting opportunity has arisen with a global Infrastructure and Solutions provider in London for a IT Project Coordinator. You will be responsible for overseeing and coordinating multiple IT projects simultaneously, ensuring that engineering resources are allocated effectively to meet project timelines and objectives. You will collaborate closely with different teams to drive IT projects forward. Role & Responsibilities: Coordinate and manage multiple IT projects simultaneously, from initiation to completion, including updating tickets and ensuring timely resolution of issues. Work closely with service owners and engineering teams to define project scope, goals, and deliverables. Allocate engineering resources efficiently to meet project timelines and objectives. Track project progress and communicate updates to stakeholders regularly. Identify and mitigate risks and issues that may impact project delivery. Collaborate with cross-functional teams to ensure alignment with project requirements and business objectives. Act as the conduit between the customers, engineers and other stakeholders. Evaluate project performance and implement process improvements to enhance efficiency and effectiveness. Stay current with industry trends and best practices in project management and IT coordination. Ensure Asset registers and other internal documentation is up to date, current and relevant. Skills and experience: Passion for IT and technology, demonstrated through enthusiasm for staying updated on industry trends and technologies. Experience in IT project coordination or management, preferably in a fast-paced environment. General understanding of troubleshooting IT systems and understanding of how to provide deskside support. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Knowledge of IT infrastructure, systems, and technologies. Ability to analyse data and make informed decisions to drive project success. Flexibility and adaptability to navigate changing priorities and deadlines. Problem-solving skills with a proactive approach to addressing challenges. Certifications in project management is a plus.
May 08, 2024
Full time
IT Project Coordinator London £35,000 + excellent benefits and career progression Overview: An exciting opportunity has arisen with a global Infrastructure and Solutions provider in London for a IT Project Coordinator. You will be responsible for overseeing and coordinating multiple IT projects simultaneously, ensuring that engineering resources are allocated effectively to meet project timelines and objectives. You will collaborate closely with different teams to drive IT projects forward. Role & Responsibilities: Coordinate and manage multiple IT projects simultaneously, from initiation to completion, including updating tickets and ensuring timely resolution of issues. Work closely with service owners and engineering teams to define project scope, goals, and deliverables. Allocate engineering resources efficiently to meet project timelines and objectives. Track project progress and communicate updates to stakeholders regularly. Identify and mitigate risks and issues that may impact project delivery. Collaborate with cross-functional teams to ensure alignment with project requirements and business objectives. Act as the conduit between the customers, engineers and other stakeholders. Evaluate project performance and implement process improvements to enhance efficiency and effectiveness. Stay current with industry trends and best practices in project management and IT coordination. Ensure Asset registers and other internal documentation is up to date, current and relevant. Skills and experience: Passion for IT and technology, demonstrated through enthusiasm for staying updated on industry trends and technologies. Experience in IT project coordination or management, preferably in a fast-paced environment. General understanding of troubleshooting IT systems and understanding of how to provide deskside support. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Knowledge of IT infrastructure, systems, and technologies. Ability to analyse data and make informed decisions to drive project success. Flexibility and adaptability to navigate changing priorities and deadlines. Problem-solving skills with a proactive approach to addressing challenges. Certifications in project management is a plus.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
May 08, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
Randstad Construction & Property
Huddersfield, Yorkshire
Job Title: Help Desk Coordinator Salary: £26,500 Location: Huddersfield Working hours: 40 hours per week Are you an experienced facilities administrator looking for a new and exciting opportunity? Do you want to join a growing organisation that offers a variety of benefits? Randstad Solutions are working with a national organisation who are seeking a confident, organised individual to be part of their team. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contact for customers calling into the Helpdesk. Package includes: 25 days annual leave plus bank holidays Generous pension scheme Training and development courses Generous life assurance Main duties include Being the main point of contact for subcontractors, managing their processes and prompting updates. Closing off jobs for engineers. Raising of reactive & PPM work orders. Keep WIP levels on contracts to a minimum to ensure timely completion of work orders. Assisting with reporting on jobs logged, completed and outstanding. Collating figures for monthly KPI reporting. Logging engineers overtime and holidays for weekly reporting to management. Providing general administrative support. Being able to adapt to new systems that include financial aspects. What we are looking for: Strong administration and customer service skills. Experience working in a Facilities Management environment. Knowledge of Microsoft Office packages. Strong planning and organisational skills, with attention to detail. Educated to GCSE level or equivalent. Interested? Please apply with an updated CV today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 08, 2024
Full time
Job Title: Help Desk Coordinator Salary: £26,500 Location: Huddersfield Working hours: 40 hours per week Are you an experienced facilities administrator looking for a new and exciting opportunity? Do you want to join a growing organisation that offers a variety of benefits? Randstad Solutions are working with a national organisation who are seeking a confident, organised individual to be part of their team. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contact for customers calling into the Helpdesk. Package includes: 25 days annual leave plus bank holidays Generous pension scheme Training and development courses Generous life assurance Main duties include Being the main point of contact for subcontractors, managing their processes and prompting updates. Closing off jobs for engineers. Raising of reactive & PPM work orders. Keep WIP levels on contracts to a minimum to ensure timely completion of work orders. Assisting with reporting on jobs logged, completed and outstanding. Collating figures for monthly KPI reporting. Logging engineers overtime and holidays for weekly reporting to management. Providing general administrative support. Being able to adapt to new systems that include financial aspects. What we are looking for: Strong administration and customer service skills. Experience working in a Facilities Management environment. Knowledge of Microsoft Office packages. Strong planning and organisational skills, with attention to detail. Educated to GCSE level or equivalent. Interested? Please apply with an updated CV today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Helpdesk Coordinator - Ferndown - Up to £25,000 per annum This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services. Your role: Act as the first point of contact for new calls into the business from either current client's as well as new enquiries You will quickly establish the reason for the call and take prompt and timely steps to resolve Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork Smoothly prioritise workload so most urgent and critical cases tale priority Collaborate seamlessly across all business departments for optimal efficiency Cultivate a knowledge base for quicker problem resolution and maximum team efficiency Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements: This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling A background in facilities would be a great advantage Salary dependent on experience - Up to £25,000 per annum Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
May 08, 2024
Full time
Helpdesk Coordinator - Ferndown - Up to £25,000 per annum This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services. Your role: Act as the first point of contact for new calls into the business from either current client's as well as new enquiries You will quickly establish the reason for the call and take prompt and timely steps to resolve Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork Smoothly prioritise workload so most urgent and critical cases tale priority Collaborate seamlessly across all business departments for optimal efficiency Cultivate a knowledge base for quicker problem resolution and maximum team efficiency Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements: This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling A background in facilities would be a great advantage Salary dependent on experience - Up to £25,000 per annum Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
Job title: BSC Helpdesk Coordinator Location: BSC - Avondale House Phoenix Crescent Strathclyde Business Park, BellshillML43NJ Contract length: 3 months initial contract to extend Work Hour: Full Time Monday-Friday 09:00-17.00 Hourly Rate- £12.36/hour RandstadSourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Administrator on behalf of a well established Facilities Management company on a 3 months initial contract to extend. In this role you will carry out administration tasks - raising purchase orders/ processing invoices / booking rooms / filing / running reports. Some other duties include; Running and distribution of scheduled reports to assist with the preparation of Monthly Performance Reports for all Contracts, using Computer Aided Facilities Management Systems (Maximo/Coupa/SAP/Business Intelligence). HR administration, including: collation and recording of absence returns from sites. Using Coupa Purchasing system to ensure 3-way match from raising purchase orders to Invoice payment (including dealing with any queries) Booking Travel / Training Raising Sales Invoices Ongoing review of Purchase orders and Work in Progress Reconciliation of Purchase Card Expenditure Maintain office supplies, including control and distribution of stationery, telephony and IT equipment and procurement via raising Purchase Orders on COUPA. Being able to work to various deadlines throughout the month. Supporting BSC Helpdesk Other general administrative support as directed by the local and Management team. To be considered for the Contract Administrator role you must have the following skills and experience Previous experience within Administration is a must. Excellent PC Skills to include outlook / word / excel / powerpoint Use of Computer Aided Facilities Management Systems (Maximo/Coupa/SAP) knowledge of raising orders - general administration office duties - desirable but not essential Experience or Understanding of Facilities Management. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
May 08, 2024
Full time
Job title: BSC Helpdesk Coordinator Location: BSC - Avondale House Phoenix Crescent Strathclyde Business Park, BellshillML43NJ Contract length: 3 months initial contract to extend Work Hour: Full Time Monday-Friday 09:00-17.00 Hourly Rate- £12.36/hour RandstadSourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Administrator on behalf of a well established Facilities Management company on a 3 months initial contract to extend. In this role you will carry out administration tasks - raising purchase orders/ processing invoices / booking rooms / filing / running reports. Some other duties include; Running and distribution of scheduled reports to assist with the preparation of Monthly Performance Reports for all Contracts, using Computer Aided Facilities Management Systems (Maximo/Coupa/SAP/Business Intelligence). HR administration, including: collation and recording of absence returns from sites. Using Coupa Purchasing system to ensure 3-way match from raising purchase orders to Invoice payment (including dealing with any queries) Booking Travel / Training Raising Sales Invoices Ongoing review of Purchase orders and Work in Progress Reconciliation of Purchase Card Expenditure Maintain office supplies, including control and distribution of stationery, telephony and IT equipment and procurement via raising Purchase Orders on COUPA. Being able to work to various deadlines throughout the month. Supporting BSC Helpdesk Other general administrative support as directed by the local and Management team. To be considered for the Contract Administrator role you must have the following skills and experience Previous experience within Administration is a must. Excellent PC Skills to include outlook / word / excel / powerpoint Use of Computer Aided Facilities Management Systems (Maximo/Coupa/SAP) knowledge of raising orders - general administration office duties - desirable but not essential Experience or Understanding of Facilities Management. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
May 08, 2024
Full time
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
Service Desk Coordinator Broadstairs Salary - £21,000 to £24,000 per annum DOE Full-time hours - Monday to Friday, 8.30 am - 5pm Temp to Perm Do you have Service Support Coordinator experience? Are you used to operating at a fast pace with great accuracy? Our client is a leading Kent-based maintenance provider which serves their clients' requirements at a nationwide level. They are looking for two Service Desk Coordinators to support the field-based teams from the location at their head office. You would be aiding the delivery of top-class customer experience in terms of national service tasks. The successful candidates will have had at least a year's worth of experience in a similar role, and be a self-driven, energetic team player. The role is full-time at 40 hours per week. The responsibilities of the Service Desk Coordinator Managing a high volume of calls and emails from customers and Field Engineers daily. You will be planning works for our technicians nationwide including logging callouts, Planning maintenance works and Health and Safety inspections. You will ensure response times are met as well as organise the completion of RAMS, permits and other documentation required by customers. Updating company systems with outcomes and updates. You will also need to ensure any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. Person specifications for the role of Service Desk Coordinator Previous experience in a similar role is essential for these vacancies. Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates. Ability to multi-task and prioritise workload with high attention to detail. The ability to organise tasks and deadlines is imperative for this role Excellent communicator able to liaise with various departments and build customer rapport. Solid knowledge of using MS Office software packages. Experience in ordering and scheduling systems is desirable but not essential. GCSE Maths and English, minimum Grade C or equivalent is a requite for this role. Benefits Training and support. A friendly nurturing workspace 25 days annual leave plus 8 public bank holidays Life insurance of four times your basic salary. Company Pension scheme after 3 months service with 5% employer contributions. Membership to a Healthcare Cashback Plan scheme after probation. To find out more about the position, please apply and we will be in touch to discuss the role in more detail. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms &Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website.Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Instagram, Twitter, or LinkedIn.
May 07, 2024
Full time
Service Desk Coordinator Broadstairs Salary - £21,000 to £24,000 per annum DOE Full-time hours - Monday to Friday, 8.30 am - 5pm Temp to Perm Do you have Service Support Coordinator experience? Are you used to operating at a fast pace with great accuracy? Our client is a leading Kent-based maintenance provider which serves their clients' requirements at a nationwide level. They are looking for two Service Desk Coordinators to support the field-based teams from the location at their head office. You would be aiding the delivery of top-class customer experience in terms of national service tasks. The successful candidates will have had at least a year's worth of experience in a similar role, and be a self-driven, energetic team player. The role is full-time at 40 hours per week. The responsibilities of the Service Desk Coordinator Managing a high volume of calls and emails from customers and Field Engineers daily. You will be planning works for our technicians nationwide including logging callouts, Planning maintenance works and Health and Safety inspections. You will ensure response times are met as well as organise the completion of RAMS, permits and other documentation required by customers. Updating company systems with outcomes and updates. You will also need to ensure any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. Person specifications for the role of Service Desk Coordinator Previous experience in a similar role is essential for these vacancies. Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates. Ability to multi-task and prioritise workload with high attention to detail. The ability to organise tasks and deadlines is imperative for this role Excellent communicator able to liaise with various departments and build customer rapport. Solid knowledge of using MS Office software packages. Experience in ordering and scheduling systems is desirable but not essential. GCSE Maths and English, minimum Grade C or equivalent is a requite for this role. Benefits Training and support. A friendly nurturing workspace 25 days annual leave plus 8 public bank holidays Life insurance of four times your basic salary. Company Pension scheme after 3 months service with 5% employer contributions. Membership to a Healthcare Cashback Plan scheme after probation. To find out more about the position, please apply and we will be in touch to discuss the role in more detail. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms &Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website.Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Instagram, Twitter, or LinkedIn.
Job Title: Helpdesk Coordinator Salary: £28,000 pa Location: St Albans Contract: Permanent Hours: Monday to Friday 08:30 - 17:30 (40 hours per week) COMPANY PROFILE Our well established client who are in the construction industry and looking for an experienced and enthusiastic Helpdesk Coordinator to join their dynamic and growing team in St Albans. The successful candidate will have Helpdesk experience and have excellent customer service skills. SKILLS REQUIRED Previous experience in a similar role Excellent communication skills FM Helpdesk experience Competent with Microsoft Packages Confident, calm, and organised Able to take a logical approach RESPONSIBILITIES Manage all incoming helpdesk jobs on systems Input data onto CRM and monitor Chase subcontractors for completed paperwork Assist in developing the business with existing client base Generate quotes and cost jobs on the system Ensure KPI's are maintained Liaising with engineers COMPANY BENEFITS Free onsite parking 20 days' annual leave plus bank holiday Company pension scheme Team nights out Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
May 07, 2024
Full time
Job Title: Helpdesk Coordinator Salary: £28,000 pa Location: St Albans Contract: Permanent Hours: Monday to Friday 08:30 - 17:30 (40 hours per week) COMPANY PROFILE Our well established client who are in the construction industry and looking for an experienced and enthusiastic Helpdesk Coordinator to join their dynamic and growing team in St Albans. The successful candidate will have Helpdesk experience and have excellent customer service skills. SKILLS REQUIRED Previous experience in a similar role Excellent communication skills FM Helpdesk experience Competent with Microsoft Packages Confident, calm, and organised Able to take a logical approach RESPONSIBILITIES Manage all incoming helpdesk jobs on systems Input data onto CRM and monitor Chase subcontractors for completed paperwork Assist in developing the business with existing client base Generate quotes and cost jobs on the system Ensure KPI's are maintained Liaising with engineers COMPANY BENEFITS Free onsite parking 20 days' annual leave plus bank holiday Company pension scheme Team nights out Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.