Change and Release Analyst

Are you an ambitious Change & Release Analyst ready to embark on an exciting new chapter in your career?As a Change & Release Analyst, you'll join forces with our esteemed Change Manager, leading the charge in facilitating and governing the Change & Release Management processes. Your responsibilities will encompass analysing, ensuring quality assurance, and proficiently managing Change requests using our cutting-edge Service Management tool set.You'll be an integral part of supporting UK Defence and national security. Your work will have a direct impact making every task you undertake a crucial contribution to a greater purpose.Our Service Management function is committed to continuous improvement and perpetual evolution. This presents an incredible chance for you to make your mark and spearhead transformative Change within our operations. Your expertise will drive the evolution of our practices, ensuring the adoption of best practice processes and fine-tuning our service management tools to perfectly align with the team's requirements.

What you will be doing:

• Effectively manage the end to end Change lifecycle and identify process improvements where possible.
• Day to day management of Change requests
• Identification and allocation of relevant Change approvals
• Conducting & verifying post implementation reviews when required, investigating issues arising out of Change implementation
• Reporting of Change to both internal and customer management teams
• Production of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes
• Participate in internal & customer end to end user groups to improve the efficiency of future deliveries and business processes
• Drive continuous improvements to the quality and efficiency of the Change management process
• Ensure operational teams adhere to our quality standards within the IT Service Management toolset
• Manage the quality of the IT Services to ensure that all build configuration items in Release Packs are securely controlled and only authorised versions are released into the Reference & Production environments

What you will bring:

• Experience in a fast paced operations environment working within an ITIL framework with a solid understanding of Change & Release Management principles
• Strong analytical capabilities, highly organised and excellent relationship management skills
• Come from an IT background / environment

It would be great if you had:

• Intermediate Microsoft Office skills
• Experience of ITSM tool sets, preferably Atlassian GIT, HP Service Manager, Jira

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Full-timeLocation: Cheltenham Security Clearance Level: Ideally, you hold eDV clearance, however, we will still consider people that would be eligible Internal Recruiter: Josh Huggins-Smith Salary: £30,000 to £40,000Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about our company?

Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.

Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, along with supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies.