Service Improvement Senior Lead
- Sopra Steria
- Wakefield, Yorkshire
- 05/02/2022
Full time
Information Technology
Telecommunications
Job Description
Do you have the experience to lead and deliver transformational change across Finance and Accounting in support of the transition to Oracle SaaS ERP technology solution and enabling strategic objectives?
We are looking for a Service Improvement Senior Lead to work in partnership with the Service Delivery teams to design, model and implement new or modified business processes, technologies and organisational structures to deliver a leaner and more efficient business, whilst maintaining and improving the customer experience.
What you will be doing:
• Analysing and reviewing ideas from clients, internal business and other valid sources
• Gather and document business requirements
• Design and propose innovative new or improved processes
• Gather and analyse data - call out issues with any data quality
• Crafting the way we work to improve our business advantage and that of our clients
• Assist in complaint resolution, root cause analysis and implementation of corrective action
• Provide feedback to the operational teams via collaborative sessions
• Submit significant reports understood by the intended audience
What you will bring:
• Transformation - the ability to identify high value improvement initiatives and automation opportunities
• Analytical thinking - the ability to understand and comfortably use financial, employee, performance and any other data.
• Communication - the ability to speak and write in ways that are straightforward, easy-to-understand and compelling.
• Handling ambiguity - the ability to make sense of (and help others make sense of) what is going on when there is little or no information or plan.
• Influence, persuasion and negotiation- the ability to get the majority of people on board, adopting an excellent outcome for everyone
• Resilience - the ability to handle whatever is thrown at you (but not be a pushover), bounce back and not take things personally.
• Critical thinking - the ability to keep the 'big picture' in mind and focus on the outcome to be achieved.
• Governance & Security - Appreciates/understands the importance of data security in the services provided.
• Risk Management - the ability to highlight, advise and mitigate against elements of risk
It would be good if you had:
• Certification in BA-related accreditation i.e., Lean Six Sigma, Business Process Modelling Notation course
• PM experience and related qualification e.g., Prince2, Agile
• High level technical knowledge of intelligent automation solutions and deployment (RPA, ML, AI)
• Knowledge of Finance and Accounting services in a Shared Services (BPO) environment.
• Experience with large scale organisational change
Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Rachel
Salary: £40,000 to £45,000 per annum
Benefits: 25 days annual leave with the option to buy additional days, 4 x death in service benefit, pension, and generous flexible benefits fund 3% (can be taken as a cash option), £5,400 car allowance and an annual bonus of up to £500.
Loved reading about this job and want to know more about our company?
This year we have been ranked in the top 40 large companies to work for in the UK and our unique partnership between the Department of Health and Sopra Steria means that we are market leaders in corporate service delivery with around 40% of the NHS using one or more of our products. With unrivalled knowledge and experience, we provide high-quality, value-for-money finance, procurement and employment services to the NHS, helping them overcome any challenges they face in the back office.
Our vision is to help the NHS save money and enhance quality, providing a real-life impact where the changes we make can improve health, innovate to save lives, and deliver better outcomes.
We adopt difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.
We are looking for a Service Improvement Senior Lead to work in partnership with the Service Delivery teams to design, model and implement new or modified business processes, technologies and organisational structures to deliver a leaner and more efficient business, whilst maintaining and improving the customer experience.
What you will be doing:
• Analysing and reviewing ideas from clients, internal business and other valid sources
• Gather and document business requirements
• Design and propose innovative new or improved processes
• Gather and analyse data - call out issues with any data quality
• Crafting the way we work to improve our business advantage and that of our clients
• Assist in complaint resolution, root cause analysis and implementation of corrective action
• Provide feedback to the operational teams via collaborative sessions
• Submit significant reports understood by the intended audience
What you will bring:
• Transformation - the ability to identify high value improvement initiatives and automation opportunities
• Analytical thinking - the ability to understand and comfortably use financial, employee, performance and any other data.
• Communication - the ability to speak and write in ways that are straightforward, easy-to-understand and compelling.
• Handling ambiguity - the ability to make sense of (and help others make sense of) what is going on when there is little or no information or plan.
• Influence, persuasion and negotiation- the ability to get the majority of people on board, adopting an excellent outcome for everyone
• Resilience - the ability to handle whatever is thrown at you (but not be a pushover), bounce back and not take things personally.
• Critical thinking - the ability to keep the 'big picture' in mind and focus on the outcome to be achieved.
• Governance & Security - Appreciates/understands the importance of data security in the services provided.
• Risk Management - the ability to highlight, advise and mitigate against elements of risk
It would be good if you had:
• Certification in BA-related accreditation i.e., Lean Six Sigma, Business Process Modelling Notation course
• PM experience and related qualification e.g., Prince2, Agile
• High level technical knowledge of intelligent automation solutions and deployment (RPA, ML, AI)
• Knowledge of Finance and Accounting services in a Shared Services (BPO) environment.
• Experience with large scale organisational change
Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Rachel
Salary: £40,000 to £45,000 per annum
Benefits: 25 days annual leave with the option to buy additional days, 4 x death in service benefit, pension, and generous flexible benefits fund 3% (can be taken as a cash option), £5,400 car allowance and an annual bonus of up to £500.
Loved reading about this job and want to know more about our company?
This year we have been ranked in the top 40 large companies to work for in the UK and our unique partnership between the Department of Health and Sopra Steria means that we are market leaders in corporate service delivery with around 40% of the NHS using one or more of our products. With unrivalled knowledge and experience, we provide high-quality, value-for-money finance, procurement and employment services to the NHS, helping them overcome any challenges they face in the back office.
Our vision is to help the NHS save money and enhance quality, providing a real-life impact where the changes we make can improve health, innovate to save lives, and deliver better outcomes.
We adopt difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.
About Sopra Steria