Job Description
Are you a second line support analyst looking for a new role?
This is an exciting new role that would suit an ambitious individual who is looking to take the next step in their career. In this role you will provide 2nd line support to internal and external clients globally via video conferencing, email and telephone. This role mainly focuses on supporting client applications and services to include, but not limited to Windows Server, SQL, Azure (IaaS,PaaS, SaaS), Office 365, VMWare ESXi.
What you'll be doing:
What you'll bring:
It would be great if you had:
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Full time permanent
Location: Anywhere UK, remote home working.
Security Clearance Level: Current SC, or eligibility to undergo the vetting process.
Internal Recruiter: Paul
Salary £25000-£30,000
Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public.
We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector.
Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.
This is an exciting new role that would suit an ambitious individual who is looking to take the next step in their career. In this role you will provide 2nd line support to internal and external clients globally via video conferencing, email and telephone. This role mainly focuses on supporting client applications and services to include, but not limited to Windows Server, SQL, Azure (IaaS,PaaS, SaaS), Office 365, VMWare ESXi.
What you'll be doing:
- Providing 2nd level technical support to internal and external clients globally, in-line with Service Level Agreements.
- Work closely with 1st Line support teams.
- Assist in change & configuration management.
- Ensure problems and incidents are resolved in-line with ITIL processes.
- Keep clear and concise documentation to support other team members.
- Work in a collaborative environment with wider teams, giving guidance, support and transfer of knowledge where applicable.
What you'll bring:
- Previous experience in an IT Helpdesk / Application or Software Support role; preferably at a 2nd Line level.
- Good all round technical support experience with Microsoft products and services.
- Basic networking skills including diagnostics.
- Strong analytical and problem solving skills.
- Strong communication skills both written and oral.
It would be great if you had:
- Experience of ITIL methodology
- Active Directory, Cloud Apps, MS-SQL.
- Experience with Virtualisation software.
- Basic scripting knowledge (e.g. PowerShell, SQL)
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Full time permanent
Location: Anywhere UK, remote home working.
Security Clearance Level: Current SC, or eligibility to undergo the vetting process.
Internal Recruiter: Paul
Salary £25000-£30,000
Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public.
We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector.
Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.
About Sopra Steria