1st/2nd Line Support

Job Title: IT Technician - 1st/2nd line

Location: Coventry

Day Rate: £25,000 - £30,000

Benefits: Very good Pension, 10% Staff Discount, Annual Bonus

This is possibly one of the best opportunities we have come across for someone looking to expand their technical knowledge and professional experience. Our client strives to give you the best opportunity to build a career in the IT sector.

Our client is a large retail company that spans across the UK and employs over 70,000 people. They are looking for an experience 1st Line Support who has a real passion for IT and the dedication to having a career in IT.

The Role

You will work in a team of 8 people covering the retail side of the group. The team you will be joining receive around 400 tickets per month that vary from simple desktop support to 3rd Line Network and server Infrastructure issues. Your role is to work on all 1st/2nd Line issues and escalate any 3rd Line problems to the Network Administrator or Infrastructure Project Manager.

Requirements

1 year in a 1st Line or 1st/2nd Line position

A passion for IT and dedication to take your career to the next level

Desire and ability to grow your IT skills, knowledge, and experience