IT Support Analyst - 1st/2nd Line - Maldon

1st / 2nd Line IT Support Analyst

1st / 2nd Line Support Analyst required to join a leading manufacturing organisation based in Maldon to help support the businesses IT function. A fast-paced environment within an exciting business and a fantastic team behind you!

This is a fantastic opportunity for any 1st / 2nd Line Support Analyst to take the next step in their career and be presented with a broad range of bespoke and off-the-shelf technologies. As well as day to day user support and troubleshooting the 1st / 2nd Line Support Analyst will also be heavily involved in the deployment and integration of new technical features to the IT estate.

The organisation is open to the type of background and experience individuals have and will consider junior candidates as well as people with a number of years experience.

Responsibilities of the role:
* Provide First Line to end users of business applications (training also where needed)
* Work closely with Third Parties and Colleagues to resolve IT Issues
* Diagnose and Solve IT Software, Hardware and Infrastructure issues
* Carry out IT Audits and Health Checks of software, hardware and Infrastructure
* Monitor and control projects related to business info systems improvement and deployment.

* At least 12 months experience within 1st / 2nd line Support (less than this will be considered)
* Experience in support Office 365 / 2016, Active Directory as well as Windows 10
* Exposure to support ERP Systems (Desirable)
* Excellent communication skills on all levels, both written and verbal
* A keen eye and high levels of attention to detail
* Any offer for this position will be subject to Right to Work

If you are a 1st / 2nd Line Support Analyst with relevant experience then please take advantage of this excellent opportunity to fully utilise your skillset in a new environment, by hitting apply now

IT Support/Technical Support/IT Helpdesk/Service Desk/ First Line Support/1st/2nd Line Support/ IT Support Engineer/IT Support Analyst/1st Line/2nd Line/ERP