Desktop Support Analyst (2nd Line) - Law Firm

Job Role

• Work effectively, efficiently and respectfully alongside other Technical Support Analysts (2nd Line)
• Provide operational, and technical support for the Firm globally
• To provide assistance as a project resource as and when required
• Creating and maintaining support documentation, providing any suggestions of improvements to the IT Training team with regards to the user guidance material

Skills

• Previous experience working in a law firm
• Excellent Office 365, Windows 10, Active Directory & Exchange knowledge
• Experience supporting Mobile Devices and using Intune
• Legal Applications - iManage Work 10, InTapp, Bighand, Aderant, Workshare or InterAction
• Desirable - MAC OS, Virtual desktops and VPN technologies