Database Administrator

Experienced supporting ERP systems?

Have you worked with Epicor before?

I am thrilled to be working with a returning client of REED for their latest recruitment - Database Administrator.

Responsibilities:

• Primarily support and develop in the company ERP(Epicor) and CRM(Workbooks).
• Investigate and diagnose faults and apply resolution accordingly
• Document cases/Processes within the specific SLA guidelines
• Providing concise and relevant information when defining a software fault/requirement document
• Ensure customer satisfaction is maintained through the lifecycle of the service case workflow.
• Provide continual feedback on improvement and processes while assisting the company to maintain the general day to day IT requirements.

Experience, Skills & Personal Qualities

• 3+ years of ERP technical product experience, for examples software development, systems architecture, or administration
• Epicor development would be an advantage
• Excellent written and verbal communication skills
• Ability to work as part of a distributed team
• Self-starter with the ability to determine technical solutions
• A combined discipline for creativity and collaboration
• Knowledge of Windows administration including Internet Information Server
• Proficient in writing SQL queries against a variety of data sources

Package:

Salary - £30,000 + a highly rewarding annual bonus. 25 days leave, Pension, free parking and more