Job Description
2nd Line Support Engineer
Salary: £26,000
Type: Permanent
Location: Durham
A leading global team are looking for an experienced 2nd Line Support Engineer to join a technically minded Infrastructure and Operations team. You will be directly involved in the configuration, deployment and maintenance of company IT workstations and peripheral devices, while ensuring the highest levels of customer service. Customer servcie is at the heart of this companies' ethos, so a customer first approach will be necessary.
Responsibilities wihtin this role:
- Configuration and deployment of end-user computing devices
- Hardware upgrades, repairs, troubleshooting and fault-finding
- IT stock control and asset management
- Create and maintain technical documentation, policies and procedures
- Establish and maintain relationships with external suppliers and partners
Essential skills include:
- Hardware build and deployment experience
- Good commercial experience in basic IT infrastructure
- Excellent knowledge of IT end-user computing, fault finding and repairs
- Strong knowledge of the following systems:
- Microsoft Windows server and client operating systems
- Active Directory
- Outlook and Office applications
- Excellent analytical and problem-solving ability
- Excellent Customer Service skills
- Excellent inter-personal and relationship building skills
- Ability to multi-task, prioritise and manage time effectively
Please apply ASAP to be shortlisted for the position. You will be contacted within a week if you have been successful at this stage. You must be fully eligabel to work in the UK to achieve this position and be able to get into the office location.
