Support Analyst - Application Support

DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire 2 new permanent Support Analysts to join the growing business based in Lincoln.

The business are currently in an excellent position with a number of high performing teams on-site and they hope to attract candidates excited by the prospect of working with their business.

The roles are permanent positions for Support Analysts to be based from their site in Lincoln, with very flexible remote working capability on offer. The roles are predominantly to aid and support the businesses customers, promoting an excellent level of customer support service.

Day to day duties will include:

• Training on IT systems and specific applications so to be able deliver customer support to queries
• Taking & recording customer queries onto the support database
• Providing support and resolutions to telephone & modem support queries
• Diarising and returning customers phone calls
• Actioning fault responses in line with the company procedures and agreed to contracts
• Reporting any major faults or bugs to the System Development Team using the correct reporting tools.
• Working closely with the Support Manager
• Liaising with a number of different internal teams

DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below:

• Preferable background from sales, customer service or a telephone based role
• Experience in delivering excellent customer service via phone, email & face to face
• Interest towards IT
• Working knowledge of basic IT systems
• Knowledge of Microsoft SQL server advantageous however not essential
• Ability to commit to permanent roles based in Lincoln, with a long term home & office working policy already in place. The business offers great flexibility on home working.

The client is offering a salary varying between £18,000 to £19,500 per annum dependent on experience and the roles are from Monday to Friday with shifts between the hours of 8AM to 6PM with contractual hours of 38 - 39 hours per week.

If interested we would love you to apply and begin speaking with us further about these roles.