The role will be office based and split between two locations in Henley-on-Thames and Chelmsford in Essex. The hired candidate will spend some of the week at the businesses head office in Henley and then the remaining part of the week client side in Chelmsford. This permanent Business Analyst role will require someone with strong skills in documenting change requests / specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel. Key day to day duties for the role will be: Documenting change requests / specifications Account management Dealing with development teams to make sure the customers requirements are met Solution creation Working in JIRA Providing client training Running reports Testing changes The business is seeking candidates with the following demonstrable experience: Holds a background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating & documenting change requests / specifications A background working within an IT business Technical support knowledge would be advantageous Able to demonstrate previous experience documenting change requests / specifications Must have strong experience working with JIRA Excellent communication skills, highly presentable and comfortable in a client facing role where required Able to communicate effectively with technical & non-technical personnel Ability to commit to a permanent role office based splitting the week between locations of Henley-on-Thames and Chelmsford The role is a Monday to Friday position with hours of 8:30am to 5:00pm and the business are ideally seeking to pay a salary of between £40,000 to £55,000 per annum and other aspects to note: x21 days holiday + bank holidays After each year of service, gaining x1 more days holiday up to a maximum of x25 days holiday Pension scheme Healthcare scheme If this role sounds a great fit for you, please apply and we look forward to speaking with you soon.
08/05/2026
Full time
The role will be office based and split between two locations in Henley-on-Thames and Chelmsford in Essex. The hired candidate will spend some of the week at the businesses head office in Henley and then the remaining part of the week client side in Chelmsford. This permanent Business Analyst role will require someone with strong skills in documenting change requests / specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel. Key day to day duties for the role will be: Documenting change requests / specifications Account management Dealing with development teams to make sure the customers requirements are met Solution creation Working in JIRA Providing client training Running reports Testing changes The business is seeking candidates with the following demonstrable experience: Holds a background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating & documenting change requests / specifications A background working within an IT business Technical support knowledge would be advantageous Able to demonstrate previous experience documenting change requests / specifications Must have strong experience working with JIRA Excellent communication skills, highly presentable and comfortable in a client facing role where required Able to communicate effectively with technical & non-technical personnel Ability to commit to a permanent role office based splitting the week between locations of Henley-on-Thames and Chelmsford The role is a Monday to Friday position with hours of 8:30am to 5:00pm and the business are ideally seeking to pay a salary of between £40,000 to £55,000 per annum and other aspects to note: x21 days holiday + bank holidays After each year of service, gaining x1 more days holiday up to a maximum of x25 days holiday Pension scheme Healthcare scheme If this role sounds a great fit for you, please apply and we look forward to speaking with you soon.
DB Charles Recruitment are working on a new brilliant opportunity with an exciting business based in Lincoln for a Junior Desktop Developer, to join an established team on a permanent basis. The business have a well known name and reputation within the Private Healthcare industry and they hope to attract candidates enthused by the prospect of joining their team and furthering their careers. The role will focus mainly on adding new desktop features and aspects to the management system and in terms of day to day duties these will include a number of the below: Assisting with desktop development Consulting with the Support team in relation to the support and development of the end-user computing services. Utilising & learning front-end technologies Staying up to date with current and emerging technologies Liaising with other internal team departments Candidates considered for these roles will be required to have a number of the below skill-sets and experiences: Degree graduate in Computer Science / Programming preferable Degree focused towards IT or a relevant subject supporting the role preferable Experience and knowledge of C# Experience and knowledge of .NET & WPF Additional knowledge of a number of the following would be highly advantageous: .NET Core / Entity Framework / Git / Azure / Agile Highly motivated & team player Strong communication skills Ability to work in a permanent position in Lincoln and important to note the company have a long term plan of a combination of office versus home working. The client is working with DB Charles Recruitment closely to successfully recruit the right candidate and are ideally seeking to pay a salary ranging from £20,000 to £22,000 per annum. The role will be working Monday to Friday, 8:30am to 5:15pm and other additional benefits on offer with the role will include: 22 days annual leave plus bank holidays, increasing to 25 days through length of service Flexible working hours and arrangements Opportunity for Microsoft Accreditation's plus many other learning / training subscriptions A company pension & healthcare scheme Team social events Hybrid working set up Free parking If you feel the above job description ticks all the right boxes please apply and we look forward to reading through your details shortly.
04/11/2021
Full time
DB Charles Recruitment are working on a new brilliant opportunity with an exciting business based in Lincoln for a Junior Desktop Developer, to join an established team on a permanent basis. The business have a well known name and reputation within the Private Healthcare industry and they hope to attract candidates enthused by the prospect of joining their team and furthering their careers. The role will focus mainly on adding new desktop features and aspects to the management system and in terms of day to day duties these will include a number of the below: Assisting with desktop development Consulting with the Support team in relation to the support and development of the end-user computing services. Utilising & learning front-end technologies Staying up to date with current and emerging technologies Liaising with other internal team departments Candidates considered for these roles will be required to have a number of the below skill-sets and experiences: Degree graduate in Computer Science / Programming preferable Degree focused towards IT or a relevant subject supporting the role preferable Experience and knowledge of C# Experience and knowledge of .NET & WPF Additional knowledge of a number of the following would be highly advantageous: .NET Core / Entity Framework / Git / Azure / Agile Highly motivated & team player Strong communication skills Ability to work in a permanent position in Lincoln and important to note the company have a long term plan of a combination of office versus home working. The client is working with DB Charles Recruitment closely to successfully recruit the right candidate and are ideally seeking to pay a salary ranging from £20,000 to £22,000 per annum. The role will be working Monday to Friday, 8:30am to 5:15pm and other additional benefits on offer with the role will include: 22 days annual leave plus bank holidays, increasing to 25 days through length of service Flexible working hours and arrangements Opportunity for Microsoft Accreditation's plus many other learning / training subscriptions A company pension & healthcare scheme Team social events Hybrid working set up Free parking If you feel the above job description ticks all the right boxes please apply and we look forward to reading through your details shortly.
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire 2 new permanent Support Analysts to join the growing business based in Lincoln. The business are currently in an excellent position with a number of high performing teams on-site and they hope to attract candidates excited by the prospect of working with their business. The roles are permanent positions for Support Analysts to be based from their site in Lincoln, with very flexible remote working capability on offer. The roles are predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. Day to day duties will include: Training on IT systems and specific applications so to be able deliver customer support to queries Taking & recording customer queries onto the support database Providing support and resolutions to telephone & modem support queries Diarising and returning customers phone calls Actioning fault responses in line with the company procedures and agreed to contracts Reporting any major faults or bugs to the System Development Team using the correct reporting tools. Working closely with the Support Manager Liaising with a number of different internal teams DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below: Preferable background from sales, customer service or a telephone based role Experience in delivering excellent customer service via phone, email & face to face Interest towards IT Working knowledge of basic IT systems Knowledge of Microsoft SQL server advantageous however not essential Ability to commit to permanent roles based in Lincoln, with a long term home & office working policy already in place. The business offers great flexibility on home working. The client is offering a salary varying between £18,000 to £19,500 per annum dependent on experience and the roles are from Monday to Friday with shifts between the hours of 8AM to 6PM with contractual hours of 38 - 39 hours per week. If interested we would love you to apply and begin speaking with us further about these roles.
07/10/2021
Full time
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire 2 new permanent Support Analysts to join the growing business based in Lincoln. The business are currently in an excellent position with a number of high performing teams on-site and they hope to attract candidates excited by the prospect of working with their business. The roles are permanent positions for Support Analysts to be based from their site in Lincoln, with very flexible remote working capability on offer. The roles are predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. Day to day duties will include: Training on IT systems and specific applications so to be able deliver customer support to queries Taking & recording customer queries onto the support database Providing support and resolutions to telephone & modem support queries Diarising and returning customers phone calls Actioning fault responses in line with the company procedures and agreed to contracts Reporting any major faults or bugs to the System Development Team using the correct reporting tools. Working closely with the Support Manager Liaising with a number of different internal teams DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below: Preferable background from sales, customer service or a telephone based role Experience in delivering excellent customer service via phone, email & face to face Interest towards IT Working knowledge of basic IT systems Knowledge of Microsoft SQL server advantageous however not essential Ability to commit to permanent roles based in Lincoln, with a long term home & office working policy already in place. The business offers great flexibility on home working. The client is offering a salary varying between £18,000 to £19,500 per annum dependent on experience and the roles are from Monday to Friday with shifts between the hours of 8AM to 6PM with contractual hours of 38 - 39 hours per week. If interested we would love you to apply and begin speaking with us further about these roles.
