1st Line Technical Support - Yeovil

A great opportunity has arisen for a 1st line IT Support Engineer to join a professional services organisation based in Yeovil.

Reporting to the IT Manager, this role will be responsible for delivering a quality support service to all staff, resolving issues in person, over the phone, or remotely.
On a day to day basis, you will be providing 1st line technical support, the role will entail daily monitoring of the helpdesk system; logging of all support calls; and installing, configuring, and deploying new and existing hardware and software in line with defined procedures.

Responsibilities will include:
Initially responsible for logging and tracking helpdesk tickets through to completion.
Developing into the provision of IT support, troubleshooting and installations both over the phone and face to face at different sites.
Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge.

Ideal candidate:
The successful candidate will be pro-active with the ability to take ownership of support issues whilst demonstrating strong interpersonal skills to ensure that there is consistency in the provision of a quality service.
As this is an entry-level role, this role offers someone with a really keen interest and some IT knowledge, an opportunity to grow their technical knowledge and experience, working as part of a busy team within a professional service environment. Some knowledge and awareness of Microsoft Office 365 would be helpful as well as general PC/laptop/peripheral hardware knowledge.
You will need to be able to prioritise and manage a busy workload, possess good communication skills and the ability to convey technical information in easy to understand, whilst possessing some commercial awareness.
You will need to hold a full driving licence.

A great opportunity to build a career with an excellent employer!