Our client is an industry leading, technology-based document management consultancy, providing varied services to a wide range of customers including the NHS, Local Government and a variety of Commercial organisations. They are experiencing a period of sustained growth and are now looking to expand our team of Document Template Specialists. This is a significant opportunity for the right candidate looking for a rewarding career in an innovative and rapidly growing company, driven by its core values of ambition, excellence, integrity, openness and unity. The Role After a comprehensive training program, where you will have the opportunity to get to grips with our unique in-house software, you will be part of the Public Sector team using cutting-edge applications to provide complete document control to our NHS and Healthcare customers. You will also be at the forefront of delivering a key part of the NHS commitment to the Accessible Information Standards programme, providing every patient across the UK with communication in a format that they are able to understand, regardless of disability, impairment or sensory loss. The role will involve building document templates and analysing the content of healthcare documents. Using the bespoke software to build templates whilst maintaing high standard of quality control. Providing a quality level of customer service which will include contact by phone and over the email plus communicating with the other teams in the business. Our client is looking for somebody that; Is IT literate with strong attention to detail and able to work to tight deadlines within a fast pased environment. Can proactively identify where processes could be improved and you can actively contribute with suggestions and ideas. Is able to demonstrate strong communication skills both verbally and written. Has a minimum of 5 GCSE Grade C or above or equivalent including English and Maths. Details: The role will based in their Wellington office, and this is a full time position working 8.30am - 5.30pm Monday to Friday. Starting salary GBP21150 Pension plus optional healthcare 28 days holiday rising to 33 (1 day increments annually) including Bank Holidays
01/02/2022
Full time
Our client is an industry leading, technology-based document management consultancy, providing varied services to a wide range of customers including the NHS, Local Government and a variety of Commercial organisations. They are experiencing a period of sustained growth and are now looking to expand our team of Document Template Specialists. This is a significant opportunity for the right candidate looking for a rewarding career in an innovative and rapidly growing company, driven by its core values of ambition, excellence, integrity, openness and unity. The Role After a comprehensive training program, where you will have the opportunity to get to grips with our unique in-house software, you will be part of the Public Sector team using cutting-edge applications to provide complete document control to our NHS and Healthcare customers. You will also be at the forefront of delivering a key part of the NHS commitment to the Accessible Information Standards programme, providing every patient across the UK with communication in a format that they are able to understand, regardless of disability, impairment or sensory loss. The role will involve building document templates and analysing the content of healthcare documents. Using the bespoke software to build templates whilst maintaing high standard of quality control. Providing a quality level of customer service which will include contact by phone and over the email plus communicating with the other teams in the business. Our client is looking for somebody that; Is IT literate with strong attention to detail and able to work to tight deadlines within a fast pased environment. Can proactively identify where processes could be improved and you can actively contribute with suggestions and ideas. Is able to demonstrate strong communication skills both verbally and written. Has a minimum of 5 GCSE Grade C or above or equivalent including English and Maths. Details: The role will based in their Wellington office, and this is a full time position working 8.30am - 5.30pm Monday to Friday. Starting salary GBP21150 Pension plus optional healthcare 28 days holiday rising to 33 (1 day increments annually) including Bank Holidays
A great opportunity has arisen for a 1st line IT Support Engineer to join a professional services organisation based in Yeovil. Reporting to the IT Manager, this role will be responsible for delivering a quality support service to all staff, resolving issues in person, over the phone, or remotely. On a day to day basis, you will be providing 1st line technical support, the role will entail daily monitoring of the helpdesk system; logging of all support calls; and installing, configuring, and deploying new and existing hardware and software in line with defined procedures. Responsibilities will include: Initially responsible for logging and tracking helpdesk tickets through to completion. Developing into the provision of IT support, troubleshooting and installations both over the phone and face to face at different sites. Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge. Ideal candidate: The successful candidate will be pro-active with the ability to take ownership of support issues whilst demonstrating strong interpersonal skills to ensure that there is consistency in the provision of a quality service. As this is an entry-level role, this role offers someone with a really keen interest and some IT knowledge, an opportunity to grow their technical knowledge and experience, working as part of a busy team within a professional service environment. Some knowledge and awareness of Microsoft Office 365 would be helpful as well as general PC/laptop/peripheral hardware knowledge. You will need to be able to prioritise and manage a busy workload, possess good communication skills and the ability to convey technical information in easy to understand, whilst possessing some commercial awareness. You will need to hold a full driving licence. A great opportunity to build a career with an excellent employer!
07/10/2021
Full time
A great opportunity has arisen for a 1st line IT Support Engineer to join a professional services organisation based in Yeovil. Reporting to the IT Manager, this role will be responsible for delivering a quality support service to all staff, resolving issues in person, over the phone, or remotely. On a day to day basis, you will be providing 1st line technical support, the role will entail daily monitoring of the helpdesk system; logging of all support calls; and installing, configuring, and deploying new and existing hardware and software in line with defined procedures. Responsibilities will include: Initially responsible for logging and tracking helpdesk tickets through to completion. Developing into the provision of IT support, troubleshooting and installations both over the phone and face to face at different sites. Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge. Ideal candidate: The successful candidate will be pro-active with the ability to take ownership of support issues whilst demonstrating strong interpersonal skills to ensure that there is consistency in the provision of a quality service. As this is an entry-level role, this role offers someone with a really keen interest and some IT knowledge, an opportunity to grow their technical knowledge and experience, working as part of a busy team within a professional service environment. Some knowledge and awareness of Microsoft Office 365 would be helpful as well as general PC/laptop/peripheral hardware knowledge. You will need to be able to prioritise and manage a busy workload, possess good communication skills and the ability to convey technical information in easy to understand, whilst possessing some commercial awareness. You will need to hold a full driving licence. A great opportunity to build a career with an excellent employer!
