IT Support Technician

REED are exclusively supporting a great company by recruiting for the position of IT Support / Service Desk Advisor.

This position is for an 11 month fixed term contract, although could have the potential to go permanent thereafter.

Office based role, Monday to Friday 9am-5pm (although could be flexibility for 8-4 or 9:30-5:30)

Role details

• Support staff and IT users with excellent service, resolving IT-related queries
• Logging IT queries accurately, prioritising and escalating as required
• Handling enquiries patiently and understanding any frustrations, resolving effectively
• Install or remove software on a networked device as required and update documentation with any changes
• Deliver technical support across all platforms, diagnosing hardware and software faults, for laptops, computers, iPads and Mobile phones etc.
• Setting up new mobile devices including mobile phones and iPads
• Making user related changes to the Mitel telephony system
• Provide user training and support for basic computer and application use
• Ensure compliance to all policies and procedures

Experience required

• Minimum of 1-2 years experience within a similar IT support / First line support / Service desk / Helpdesk role
• Personable and able to provide great service with a friendly nature
• Strong problem solving and troubleshooting
• Accurate and good level of attention to detail
• Good time management and prioritisation skills

Package

• Salary of £22,000 - £27,000 dependant on experience
• Annual leave
• Free parking
• Great modern and recently refurbished offices
• Potential for permanent opportunity

Please apply asap with your updated CV.