Capital One

Capital One is seeking a Staff Software Engineer specialized in Machine Learning to drive the technical strategy across multiple teams in London. You will spearhead ML/AI initiatives and collaborate with various teams to enhance company capabilities through innovative AI solutions. We offer a hybrid work model, allowing flexibility to work from home and our London office. Enjoy numerous benefits, including a pension scheme and private medical insurance, as well as a commitment to your career development.

About this role White Collar Factory (95009), United Kingdom, London - Staff Software Engineer (Machine Learning). We're on a mission to transform the way we use data and AI to service our customers and drive efficiency across the business. Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex ML and AI challenges and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful ML/AI and Gen AI solutions that meet real customer needs. What You'll Do Own and drive the ML/AI technical strategy for UK use cases, spanning multiple teams and influencing the overall technical direction for AI adoption. Lead and coordinate ML engineering efforts across multiple teams, ensuring alignment with broader business objectives, enterprise platform capabilities, and technology strategy. Provide technical consultancy to teams delivering AI use cases, guiding architectural decisions, solution design, and effective use of enterprise ML/AI platforms and capabilities. Proactively identify emerging ML/AI patterns, define and evangelise best practices, and establish reusable approaches that enhance delivery of AI use cases across the business. Drive MLOps standards and practices across teams, including CI/CD for models, automated testing, monitoring, and deployment pipelines. Collaborate with enterprise platform and data science teams, contributing to platform capabilities where appropriate and partnering on use case delivery. Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, data science teams, and enterprise platform partners. Represent Capital One in external ML/AI technical forums, contributing to industry discussions. Develop and advocate for strategies to proactively manage technical debt across ML/AI systems. Actively mentor and develop engineers, fostering a culture of continuous learning. What We're Looking For Deep expertise in Python and ML engineering. Deep expertise in ML/AI systems design, MLOps, and cloud native architectures. Track record of leading ML/AI technical initiatives across multiple teams. Strong experience with cloud platforms (AWS, Azure, GCP). Experience with ML frameworks (PyTorch, TensorFlow, scikit learn) and Gen AI/Agentic frameworks (LangGraph, LangChain, VectorDBs, RAG). Understanding of responsible AI practices, including guardrails, hallucination mitigation, and output quality management for AI systems. Experience designing and scaling low latency, customer facing ML/AI architectures. Proven experience setting a multi team ML/AI technical vision and strategy. Strong track record of technical leadership and influence without authority. Experience driving ML engineering standards and best practices across organisations. Deep understanding of the full ML/AI development lifecycle, including model serving, data pipelines, and Gen AI systems. Experience leveraging enterprise platforms to deliver business use cases at scale. Experience steering Communities of Practice or technical forums. Strong business acumen and ability to translate ML/AI concepts for various audiences. Where and How You'll Work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. You will be based in our London office 3 days a week: Tuesday, Wednesday and Thursday. Benefits High performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes and appropriate external providers. Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available (season ticket loans, cycle to work scheme and enhanced parental leave). Open plan workspaces and accessible facilities designed to inspire and support you. Gym, subsidised restaurant, mindfulness and music rooms at our Nottingham head office (further details can be provided). Equal Employment Opportunity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please let us know. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

White Collar Factory (95009), United Kingdom, London, LondonStaff Software Engineer - Back EndAbout this roleDo you love shaping the technical landscape and driving innovation across the organisation?Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision?At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs.What You'll DoOwn and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical directionLead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategyProactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivityBuild and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architectsRepresent Capital One in external technical forums, contributing to vendor/industry discussionsDrive service quality standards and practices for your domain, guiding complex incident resolutionDevelop and advocate for strategies to proactively manage technical debt across multiple teamsActively mentor and develop engineers, fostering a culture of continuous learningWhat we're looking forDeep expertise in JavaDeep expertise in system design and distributed architecturesTrack record of leading technical initiatives across multiple teamsStrong experience with cloud platforms (AWS, Azure, GCP)Proven experience setting a multi-team technical vision and strategyStrong track record of technical leadership and influence without authorityExperience driving engineering standards and best practices across organisationsExperience of steering Communities of Practice or technical forumsStrong business acumen and ability to translate technical concepts for various audiencesWhere and how you'll workThis is a permanent position based in our London office.We have a hybrid working model which gives you flexibility to work from our office and from home.We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays.What's in it for youBring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront - to provide LGBTQ+ support for all associatesMind Your Mind - signposting support and promoting positive mental wellbeing for allWomen in Tech - promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryEnabled - focused on supporting associates with disabilities and neurodiversityCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One is seeking a Staff Software Engineer - Backend in London to shape technical strategy across multiple teams and services. You will lead architecture decisions, drive best practices, and mentor engineers while collaborating with senior stakeholders. You will influence design across cloud platforms (AWS/Azure/GCP) and contribute to a culture of continuous improvement, delivering scalable, high-quality backend systems within a hybrid London office environment.

Capital One is seeking a Lead Data Platform Engineer to own resilience, scalability, and security of our core data ecosystem in a regulated cloud environment. You will design, build, and run high throughput data platforms for batch and real time workloads and guide a distributed team across on site and offshore locations. You'll lead architectural design, automate operations, and optimize performance while ensuring stringent security and governance. Nottingham based with hybrid work.

Lead Data Platform Engineer - DataOpsApplylocations: Nottingham, Engtime type: Full timeposted on: Posted Todayjob requisition id: R232017Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Data Platform Engineer - DataOps About the Role We are seeking a Lead Data Platform Engineer to own the resilience, scalability, and security of our core financial data ecosystem. This is a senior, hands-on engineering role for a technical expert who thrives on the unique challenge of designing, building, and running high-throughput, mission-critical batch and real-time data platforms in a regulated cloud environment.You won't just be maintaining pipelines; you will be driving the strategic evolution of our data infrastructure. Your mission is to build automated, self-healing platforms that eliminate operational toil, reliably support next-generation AI workloads, and ensure the seamless flow of highly sensitive financial data.To succeed, you need a comprehensive understanding of cloud architecture and the technical depth to not only engineer sophisticated platform solutions but clearly articulate the why behind your choices to both engineering teams and stakeholders. What You'll Do Design & Implementation: Lead the architectural design and deployment of high-performance, secure data movement solutions within a highly regulated, mission-critical financial environment. Production Support & Reliability: Act as the subject matter expert and technical lead for resolving the most complex, high-impact incidents affecting data pipelines. Manage multiple stakeholders during critical events and perform in-depth root cause analysis to engineer out systemic failures. Data Security & Governance: Ensure the integrity and security of highly sensitive and critical data throughout the data lifecycle. Implement and enforce security best practices, including managing encryption at rest, in transit, access controls, and compliance. Automation & Tooling: Develop and implement automation for common operational tasks to reduce manual toil. Focus on building tools and monitoring solutions that provide end-to-end visibility into the health of our data ecosystem. Performance Optimization: Proactively analyze and tune the performance of data movement jobs, platforms, and underlying AWS infrastructure. Identify and implement optimizations to improve efficiency and reduce operational costs. Collaboration & Leadership: Act as a technical leader and mentor for both onsite and offshore team members. Ensure seamless collaboration, clear communication, and consistent operational standards across a distributed team while contributing to the long-term technical strategy and cloud modernization efforts. What we're looking for A Platform or SRE Background: You have a solid background in platform engineering, site reliability (SRE), or data operations, ideally within a large-scale or regulated environment. AWS Experience: You have a strong working knowledge of AWS and cloud-first data pipeline orchestration tools (like Airflow, Glue, or EMR). A Security Mindset: You understand the importance of compliance and security when managing sensitive data pipelines. Strong Automation Skills: You are highly comfortable using Python and Shell scripting to automate systems, manage dependencies, and handle large batch environments. A Great Collaborator: You enjoy mentoring others, can coordinate smoothly with distributed teams (onsite/offshore), and can explain technical concepts to non-technical stakeholders. Where and how you'll work This is a permanent position and is based in our Nottingham office.We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this and you'll be rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and dedicated development resources. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity.Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Lead Data Platform Engineer - DataOps Location: Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire About the Role We are seeking a Lead Data Platform Engineer to own the resilience, scalability, and security of our core financial data ecosystem. This senior, hands on engineering role requires a technical expert who thrives on designing, building, and running high throughput, mission critical batch and real time data platforms in a regulated cloud environment. You will drive the strategic evolution of our data infrastructure, build automated, self healing platforms that eliminate operational toil, support next generation AI workloads, and ensure seamless flow of highly sensitive financial data. What You'll Do Design & Implementation: Lead the architectural design and deployment of high performance, secure data movement solutions within a regulated, mission critical financial environment. Production Support & Reliability: Act as the subject matter expert and technical lead for resolving the most complex, high impact incidents affecting data pipelines, managing stakeholders during critical events and performing root cause analysis to engineer out systemic failures. Data Security & Governance: Ensure integrity and security of highly sensitive data throughout the lifecycle, implementing and enforcing security best practices including encryption at rest and transit, access controls, and compliance. Automation & Tooling: Develop and implement automation for common operational tasks, building tools and monitoring solutions that provide end to end visibility into the health of our data ecosystem. Performance Optimization: Proactively analyze and tune performance of data movement jobs, platforms, and underlying AWS infrastructure, implementing optimizations to improve efficiency and reduce operational costs. Collaboration & Leadership: Act as a technical leader and mentor for onsite and offshore team members, ensuring seamless collaboration, clear communication, and consistent operational standards across a distributed team while contributing to long term technical strategy and cloud modernization efforts. What We're Looking For A Platform or SRE Background: Solid experience in platform engineering, site reliability (SRE), or data operations, ideally within a large scale or regulated environment. AWS Experience: Strong working knowledge of AWS and cloud first data pipeline orchestration tools such as Airflow, Glue, or EMR. A Security Mindset: Understanding of compliance and security when managing sensitive data pipelines. Strong Automation Skills: Comfortable using Python and Shell scripting to automate systems, manage dependencies, and handle large batch environments. A Great Collaborator: Enjoys mentoring others, coordinates smoothly with distributed teams (onsite/offshore), and explains technical concepts to non technical stakeholders. Where and How You'll Work This is a permanent position based in our Nottingham office. We offer a hybrid working model: work from office and from home, with office presence three days a week on Tuesdays, Wednesdays, and Thursdays. What's in It for You Pension scheme, bonus, generous holiday entitlement, private medical insurance - plus flexible benefits such as season ticket loans, cycle to work scheme, and enhanced parental leave. High performer career progression, investment in training through Capital One University and external providers. Open plan workspaces and facilities designed to inspire and support you. Nottingham head office includes a fully serviced gym, subsidised restaurant and dedicated development resources. EEO Statement Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Capital One is looking for a Lead Data Platform Engineer to own resilience, scalability and security of our core financial data ecosystem in a regulated cloud environment. This is a senior, hands-on role focused on building automated, self-healing data platforms for high-throughput batch and real-time workloads. You'll lead architecture, implement secure data movement, and mentor onsite/offshore teams while optimizing performance and cost in AWS.

Senior Complaints Insight SpecialistApplylocations: Nottingham, Engtime type: Full timeposted on: Posted Todayjob requisition id: R235359Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSenior Complaints Insight Specialist About the role We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role, you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment.As part of a specialist team of six, you will collaborate across the organisation, particularly within our Operations department to deliver data-driven customer insights and enhance our complaints strategy. Reporting directly to the Head of Complaints Strategy, you will leverage data to spot patterns, identify why things go wrong, and create compelling visual narratives for stakeholders at all levels . While you will possess strong analytical capabilities to partner with our centralised Data Analysts, this is a highly collaborative role focused on turning data into impactful business actions. What you'll do Lead Insight Projects: Initiate and manage complaints insight initiatives from problem-solving through to successful implementation alongside internal stakeholders. Trend Identification: Partner with the UK Customer Operations management team to identify real-time dissatisfaction trends and drive initiatives that improve customer outcomes and operational efficiency. Strategy & Risk Management: Manage and enhance the complaints strategy, including associated risks and process controls, while maintaining clear communication with internal partners. Stakeholder Storytelling: Prepare and deliver concise, compelling written reports and presentations that translate complex data into actionable recommendations for the business. Regulatory Reporting & Analysis: Leverage internal, industry, and Financial Ombudsman Service (FOS) data to uncover root causes, while collaborating globally to deliver key regulatory reports. The skills and experience you need Essential Data Storytelling & Visualisation: Exceptional ability to build engaging presentations and use data visualisation to turn complex numbers into simple, compelling narratives. Analytical Expertise: Strong experience using both qualitative and quantitative analytical methods to evaluate large datasets and find root causes. Collaboration & Interpersonal Skills: A proven track record of fostering teamwork and collaborating effectively across diverse disciplines and organisational levels. Strategy & Process Improvement: Detail-oriented mindset with hands-on experience in strategy design, process management, and delivering sustainable operational improvements. Creative Problem Solving: An outside-the-box thinker who can cut through complexity to deliver straightforward, actionable solutions. Desirable Regulated Environment Experience: Prior experience working within a regulated complaints handling environment. Digital Tools: Proficiency with collaborative tools, specifically Google Workspace (including Google Sheets and Google Slides). Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave.A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One is seeking a Change Delivery Manager to lead high-priority change initiatives across the business, coordinating cross-functional teams and stakeholders to drive outcomes. Based in Nottingham with a hybrid model, you will adapt delivery approaches, manage risks, dependencies and governance, and coach teams to improve delivery effectiveness and collaboration. The role requires delivering value in a regulated environment with a focus on transparency, continuous improvement and outcomes.

Capital One seeks a Product Design Manager (UX) to lead part of a multidisciplinary design team across UX, UI and Copy. Based in London or Nottingham with a hybrid pattern (3 days in office, 2 remote), you will partner with Product, Engineering and Research to craft end-to-end experiences balancing user needs and business goals. The role requires advocating for user-centered design, leading design systems work, and collaborating across partners.

Capital One in London is seeking a Senior Director, Head of International Network Compliance to lead compliance risk management for international operations. This hybrid role involves both in-office and remote work, focusing on driving transformational change and delivering value in the global payments landscape. The ideal candidate will possess experience with global payment networks and strong leadership skills, overseeing compliance issues and managing relationships with key regulatory bodies.

Capital One is seeking a Head of International Network Compliance (Senior Director) in London. This hybrid position requires strong leadership in compliance risk management, overseeing a team while ensuring adherence to regulations across the global payments ecosystem. The ideal candidate will display expertise in payments, have a strategic mindset, and showcase excellent communication skills. Join us to lead compliance initiatives and foster a culture of accountability.

Change Delivery ManagerApplylocations: Nottingham, Engtime type: Full timeposted on: Posted Todayjob requisition id: R241651Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireChange Delivery Manager About the role Our Change and Transformation is key to enabling the business achieve its strategic goals. We are looking for a Change Delivery Manager to lead significant and high priority outcomes both directly and through others. What you'll do As a Change Delivery Manager you will use your experience to lead business wide change which will include; Bringing cross functional resources together to tackle a wide range of business problems Providing clear communication and coordination between delivery teams and wider business stakeholders Adapting your methodology and style to suit different scenarios Challenging and stress testing plans, scope and delivery approaches Dealing with ambiguity and navigating when processes are not clearly defined or understood Identifying ways to improve overall efficiency and ways of working of delivery teams As a Change Delivery Manager, you will adapt your leadership or coaching style to the individual or group you are leading and/or influencing. A proven leader with a wealth of experience in delivering outcomes, that requires cross-functional working and responsibility. Your excellent communication and influencing skills will ensure that you engage with teams and wider stakeholders to embed ways of working and be a pro-active part of creating a culture of transparency across all aspects of change delivery.You will utilise appropriate delivery approaches and techniques to drive and deliver end-to-end delivery. You will ensure the successful implementation and review of change in a dynamic and well governed manner.You take a consistent and ongoing approach to planning, forecasting, managing uncertainty, metrics and measurements, contingency planning and delivery. You can communicate plans, planning assumptions and progress to a range of stakeholders. You can manage risks, issues and dependencies at a team level as well as governance and status reporting. You can maintain the cadence of delivery and manage the relationships between different people within and across teams. You can use judgement to escalate when appropriate.You can build successful cross functional delivery teams. You can understand team styles and how people work together. You can maintain, influence and motivate a team. You can give and receive constructive feedback, enabling a strong feedback loop. You can ensure the health of a team and support conflict resolution, improving team performance. You can ensure that the team works in a transparent way and that the work is understood externally. You can create an open and collaborative working environment.You will drive a strong culture of continuous improvement and innovation across teams. You are outcome driven. You challenge the status quo, take note of what's not working and strive to break down barriers and change approach where it impacts the pace of the teams. You can influence and make positive changes to the team.You seek a firm understanding of how Capital One, as a business, functions and the business context surrounding decisions and changes. You can demonstrate flexibility, adaptability and a willingness to learn and also seek to teach and coach others through our change community. You can recognise how people work together, creating the best team makeup depending on the situation. You can help teams maintain a focus on delivery while being aware of the importance of personal development to sustained effectiveness. What we're looking for Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Excellent problem solving & analytical skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting Comfortable working in a complex regulated environment (experience is desirable) Excellent communication and influencing skills allowing you to engage with teams and wider stakeholders and create a culture of transparency across all aspects of delivery. A high level of emotional intelligence allowing you to read a room A passion for leading and coaching other delivery resources to support growth of wider team Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays.Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Product Design Manager (UX) Location: London or Nottingham - hybrid working model (3 days in office, 2 days remote). Responsibilities Lead part of a multi disciplinary Product Design team (UX, UI, Copy) and help team members develop lateral skills that elevate their practice. Partner with Product Management, Engineering, Research and other design members to apply strategic thinking to design effective, engaging end to end experiences that balance user needs, business goals and technological capabilities. Drive end to end project delivery that aligns and advances cross functional initiatives. Effectively prioritise and deliver in your areas while proactively supporting the wider team's success. Use AI tools across the design process, from ideation through to shipping code. Be an active member of the Design Leadership team and champion a collaborative, customer focused culture. Qualifications A strong leader who has navigated ambiguity in transformation environments and understands the commercial context of multi disciplinary delivery teams. An impressive portfolio demonstrating a strong understanding of user experience, craft, problem solving in end to end environments and expertise with tools such as Figma. Proven experience advocating for the customer and applying user insights to design thinking, particularly for complex mobile and web solutions. Ability to communicate design solutions clearly and articulate the value of customer centred design in product development. Experience working with a design system and mobile technologies, with a deep understanding of mobile UX best practices and platform guidelines. A natural collaborator who can build constructive relationships with key partners across Product and Engineering. An advocate for inclusive design practices, ensuring digital products meet accessibility standards and provide a seamless experience for customers of all abilities. Desired (but not essential): Bachelor's Degree or equivalent studies in HCI, Design, Computer Science or related field; Agile development experience; project management experience particularly with JIRA and Confluence. Location & Working Arrangement This permanent role can be based in Nottingham or London and requires occasional travel to the other office. You will work three days a week in the office (Tuesday Thursday) and remotely on Monday and Friday. Benefits Up to £5,000 funding for external qualifications. Competitive pension and performance based bonus schemes. 25 days of annual leave at start, increasing with tenure; option to purchase 5 additional days. Premium private medical insurance. Enhanced parental leave. Equal Opportunity We value diversity, inclusion and belonging. All roles are open to people from all backgrounds. If you require a reasonable adjustment, please let us know.

Capital One is seeking a Change Delivery Manager in Nottingham on a permanent, hybrid basis. You will lead end-to-end change across functions, coordinating delivery teams and stakeholders to drive strategic outcomes with a culture of transparency. The role requires strong communication, collaboration and coaching across levels. The position is based at Nottingham Trent House with a hybrid model; office three days a week (Tue, Wed, Thu) and flexible arrangements discussed.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Data Management SpecialistAbout this roleData is at the heart of everything we do. We have a multitude of systems that store, process and use data to support our operations, analytics and reporting - all of which drive us towards our business goals of helping our customers (and associates) succeed. Ensuring we have a thorough understanding of the data the UK business creates and uses, and the management of such data is crucial. All of this is essential to ensuring our business is well managed and gives users the confidence that the data they are using is available, and of the highest quality.We are seeking an individual to join us to help build, deliver, improve and lead on data management across the business. You will be working on a variety of activities to solve complex problems and unlock the power of data through good data management and help the business make informed decisions.What you'll doWith the permanent high focus on data management, we are looking for an energetic individual to help us support the UK business and wider Enterprise by:Helping define and drive our data management strategy through understanding the external environment, Enterprise direction to identify opportunitiesWork with key stakeholders to drive consistent, policy compliant practices to support all aspects of the data lifecycle. Including registration, usage, quality, retention and external data shareIdentifying, assessing and reporting on data management related issues across the UK businessProviding advice across the business on how we drive value and change through great data managementInsert yourself in to change forums to ensure data is a key consideration as the business creates new products and servicesEvolve Data Management frameworks to meet changing business and regulatory needs, including the focus on converging to Enterprise solutions and capabilitiesEngaging with UK, US and Canada stakeholders to share, assess and improve data management practicesExecute and engage in data management assessments through control performance or 2nd and 3rd line reviewCoach, nurture and develop associates around the business to ensure they have a great understanding of their data management responsibilities and the value behind itWhat we're looking forYou don't need to be an expert in data, instead we are looking for an individual with an appetite and enthusiasm who can demonstrate critical thinking and work with a wide range of stakeholders spanning the entire business. You will be part of an ever-changing industry with regular development in new tools and methodologies being proposed. As a member of the Data Management team, we are looking for an individual to:Support our data partners by using critical thinking to resolve complex problems and be a key figure in identifying, documenting and managing issues as an ownerUse judgment come to the right solution whilst using influence, a strong network and communication skills to drive changeBe able to influence decisions, have a strong network and communication skills to drive changeHelp data owners understand more about the data they use or create and the further embed the value of good data managementGuide data owners and data users through the completion of relevant data management activities using established procedures / frameworksBring new ideas and establish new processes that support the UK data strategySupport the Data leads to deliver a variety of enterprise actions whilst staying up to date on Enterprise and industry changesBe an advocate for great data management practices across the businessPerform risk and control requirements where applicableHelp the Data Management Team and Divisional Data Risk Officer shape how we achieve consistent, future-proof data management effectivenessHave a strong passion for learning and taking an interest in the industry as a wholeExperience in any of the following would be great, however we will help you develop in these areas tooUnderstanding of, or interest in, Data Management & Data Risk ManagementAbility to manage a processBasic knowledge of Cloud data / AWSExperience in managing and delivering large value add activitiesRisk Management fundamentalsWhere and how you'll workThis is a permanent position based in our Nottingham offices.We have a hybrid working model which gives you flexibility to work from our offices and from home.We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.What's in it for youBring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront - to provide LGBTQ+ support for all associatesMind Your Mind - signposting support and promoting positive mental wellbeing for allWomen in Tech - promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSoftware Engineering Manager About this role Capital One is looking for a Software Engineering Manager to join us in our Nottingham office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment. Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business. Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively. Previous experience of having been an experienced software engineer is a must, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs. Previous experience in our tech stack - Java, Spring, Javascript, React, Typescript, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases. A balance of self-reflection and bias for action. Strong ownership and excellent communication. A drive for positive, proactive impact.We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training. A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave. Open-plan workspace and facilities designed to inspire and support you. What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business. Influence change in a complex regulated environment. Working closely with internal and external stakeholders including third party partners to drive positive change for our customers. Where and how you'll work This is a permanent position based in our Nottingham office.We have a hybrid working model which gives you flexibility to work from our offices and from home.We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversityCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Head of International Network Compliance (Senior Director) Location: London - Hybrid (Hammersmith). Working Pattern: 3 days in-office (Tuesday Thursday) and 2 days remote. The Senior Director, International Network Compliance role will report to the Vice President, International Network Compliance Officer, who in turn reports to the Chief Compliance Officer for the Network. The successful candidate will have experience with the global payments schemes and demonstrate payments industry expertise. What You'll Do Lead the maintenance, evolution, and continuous improvement of the compliance risk management function for the international network business operations by providing support, advice, and counsel on complex compliance risk issues. Serve as an authority within the international network and merchant services business for relevant and evolving compliance expectations, laws, and regulations and the impact of changes on the business. Actively promote a culture of compliance risk management and balanced risk taking by, for example, ensuring the business has appropriate monitoring in place to identify process breakdowns and advising the business to ensure comprehensive corrective action when issues arise. Build relationships and work collaboratively with business partners and other support groups to ensure the network and merchant products, practices, and services all remain within Capital One's Compliance risk appetite. With the Chief Compliance Officer for the Network and the International Network Compliance Officer interface with regulators and also support interactions between regulatory bodies across the globe. Monitor work plans for remediation of any internal or regulatory findings within the business area of responsibility. Build a small team of talented compliance professionals and industry experts to support implement and manage the international compliance program; lead and oversee the management of people processes, including recruiting, promotions, performance management, training, and development. Display a passion for coaching and developing others through their leadership style and presence, whether as direct reports or extended team members. Display a high degree of emotional intelligence, foster good team dynamics, respond effectively to employee concerns, and maximize the potential of team members. Serve as a strategic advisor to the business and internal subject matter expert on the payments ecosystem generally, including with respect to emerging technologies and industry trends/development. Oversee the Front Line's execution and challenges appropriately on compliance related decisions. Qualifications Payments Risk Experience Possesses an understanding of existing and emerging global payment networks, regulations and risk, and responsibilities relative to third party payment processors. Team Leadership Experience building, motivating and developing high performing teams, with a track record of attracting and leading top talent. Regulatory Experience Experience managing regulatory requirements in a complex finance organization and maintaining relationships with relevant regulatory bodies. Innovation Leadership Experience providing creative solutions and focused on important success drivers. Experience facilitating teams to innovate, create and be open to change. Strategic Leadership Demonstrated ability to formulate a strategic vision for a compliance risk management organization while providing meaning, context, and motivation to execute strategic priorities. Strong Business Judgment Passion for payments and a deep understanding of payments schemes, associated regulation and industry trends. Strong business judgment and the analytical acumen to evaluate complex, multi dimensional risks and formulate appropriate compliance recommendations and advice. Communication Excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company, as well as external stakeholders and regulatory agencies, to manage, inform and influence outcomes. Highly developed interpersonal, presentation, and communications skills (both verbal and written). Ability to communicate effectively at all levels of the organization, as well as with external parties (such as regulators and consultants). Highly desirable candidates would have a combined experience in legal, compliance, risk management, or regulatory experience in payments on the merchant or network side and established experience in leadership. Exposure or experience in a financial regulator role would be a bonus! Capital One is committed to diversity in the workplace.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireStaff Software Engineer - Back EndAbout this roleDo you love shaping the technical landscape and driving innovation across the organisation?Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision?At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs.What You'll DoOwn and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical directionLead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategyProactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivityBuild and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architectsRepresent Capital One in external technical forums, contributing to vendor/industry discussionsDrive service quality standards and practices for your domain, guiding complex incident resolutionDevelop and advocate for strategies to proactively manage technical debt across multiple teamsActively mentor and develop engineers, fostering a culture of continuous learningWhat we're looking forDeep expertise in JavaDeep expertise in system design and distributed architecturesTrack record of leading technical initiatives across multiple teamsStrong experience with cloud platforms (AWS, Azure, GCP)Proven experience setting a multi-team technical vision and strategyStrong track record of technical leadership and influence without authorityExperience driving engineering standards and best practices across organisationsExperience of steering Communities of Practice or technical forumsStrong business acumen and ability to translate technical concepts for various audiencesWhere and how you'll workThis is a permanent position based in our Nottingham office.We have a hybrid working model which gives you flexibility to work from our office and from home.We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.What's in it for youBring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront - to provide LGBTQ+ support for all associatesMind Your Mind - signposting support and promoting positive mental wellbeing for allWomen in Tech - promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryEnabled - focused on supporting associates with disabilities and neurodiversityCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).