CVL

A Network Engineer position has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services. Purpose of Job: • Design, implementation and early life support of customer solutions. • Development of data centre and core network infrastructure according to business needs and technology factors. •4th line incident support, problem investigation and remediation. Responsibilities: Design and implementation of customer network solutions using a variety of technologies. Includes: Gathering and interpreting customer requirements. Producing technical recommendations that meet customer needs. Engineering network infrastructure to supply local and wide area connectivity that supports our managed service delivery. Implementing new technology into existing environments or as part of new solutions. Providing early life support for new customer systems and facilitating training and handover to the Service Desk. Development of new and existing technologies to meet current and future business and customer needs. Taking ownership of escalations from the Service Desk to provide 4th line support for incidents and changes. Problem management investigation and application of permanent fixes to reduce incidents and prevent recurrences of known issues. Particular Focus on design, deployment and life cycle support for cloud and on premises IP Telephony deployments Skills and Knowledge base: Network engineers must cover a wide range of skills and must be willing to maintain and develop knowledge regularly. Proven ability in the following areas within a data centre environment is essential. Solid understanding and troubleshooting of IPv4 including: Routing (Static and OSPF) Switching (VLANs and LAGs) Firewalls including SonicWALL; Cisco ASA and pfSense DNS, DHCP, NAT and VPNs Cisco IOS / NX-OS, Comware, Brocade, Procurve, VYOS and Ubiquiti WAN technologies such as MPLS, VPLS and PWAN. IP telephony or Unified Communications preferably ShoreTel. Network monitoring tools such as Nagios, Observium, Solar Winds or other SNMP inspection methods. Proficiency in the following areas may be useful to the role. Practical understanding of Windows Server, Unix or Linux operating systems Wireless technologies such as Aruba, SonicPoint and Cisco. IPv6 and BGP. Hypervisor technologies such as VMware or Hyper-V Enterprise hardware for servers and storage including SAN. Personal Attributes: Candidates should demonstrate competency for the following. Effective planning of mixed workloads with ability to monitor objectives and escalate as necessary. Independent problem solving and the ability to work around blockages. Self-sufficient workload management including prioritising and executing tasks. Achieving positive outcomes through communication. Collaborative team working and participation in meetings. Maintaining a professional attitude with consideration for company reputation at all times. Communication Skills: A Network Engineer must demonstrate competency at communicating with a variety of audiences in both written and verbal forms. Regular interaction with customers should be expected therefore the ability to manage and develop relationships positively is required. Engineers are responsible for achieving positive results by driving cooperation with colleagues. Representation of technical teams at customer meetings should be professional and enhance company reputation. Competency at translating technical language for different audiences should be demonstrated. If you have the key skills and experience then send in your CV today

An exciting opportunity has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services. Purpose of Job: Supporting sales and technical teams to ensure that customers are offered products and services appropriate to their needs. Identifying achievable technical solutions aligned with customer business requirements. Contribution to the production of professional customer proposals. External representation of our organisation’s technical ability. Responsibilities: Design and specification of customer IT solutions using a variety of server technologies. Includes: Gathering and interpreting customer requirements. Translating requirements into technical recommendations that meet customer needs. Liaising with Infrastructure engineers to develop professional customer proposals. Technical assessment of customer requests including the commercial estimation of engineer effort. Contributing to tender processes and producing professional proposals. Representation of technical teams during customer meetings or by other communications. Maintaining a close understanding of relevant markets to identify product and service opportunities. Skills and Knowledge base: Technical Pre-Sales Advisors must have a good technical grasp of Microsoft server and Citrix technologies with an understanding of typical applications. Experience at least four of the following technologies is should be demonstrated. • Microsoft server and desktop technologies: o Active Directory o Windows Server and desktop operating systems o Exchange o Internet Information Services (IIS) o Remote Desktop Services o Clustering (MSCS) o Microsoft SQL Server • Citrix XenApp • Awareness of WAN/LAN connectivity sufficient to provideadvice to customers. • Hypervisor technologies such as VMware or Hyper-V • Unix or Linux operating systems • Solar Winds monitoring applications • Enterprise hardware for servers and storage including SAN. Personal Attributes: Candidates should demonstrate competency for the following. • Effective planning of mixed workloads with ability tomonitor objectives and escalate as necessary. • Independent problem solving and the ability to workaround blockages. • Self-sufficient workload management including prioritising and executing tasks. • Achieving positive outcomes through communication. • Collaborative team working and participation in meetings. • Maintaining a professional attitude with consideration for company reputation at all times. If you have the key skills and experience then send in your CV today

Would you like to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services? are you a highly motivated individual? are you the best at what you do? then keep reading! you will be working within the Professional Services Team to develop, support and maintain the company and its clients’ applications. Providing detailed technical documentation for work done you will also provide consultancy and support to 3rd party application developers and technical support and training to the relevant departments within the company. Responsibilities · Able to work independently, demonstrating resourcefulness. · To follow the companies, Practices and Procedures. · Provide full documentation for all work undertaken. · To attend and actively participate in, and contribute to, Infrastructure team meetings. · To take ownership of diagnosing, solving and managing complex issues as allocated or within remit. · Research new technologies as requested. · Provide consultancy and support to other departments as requested. · Design and deliver appropriate training interventions for other departments as required. · Software development to the appropriate standards based on the design documentation and requirements specification. · Write user / system documentation and design documentation from the requirement specifications · To work co-cooperatively and effectively with other teams or groups developing existing or new projects. · Provide regular on-going progress feedback to Team Leader / Manager and the monitoring and control of relevant internal systems. Communication Skills · A high level of communications skills will be required to interact effectively in written or verbal form with customers, colleagues, suppliers and other 3rd parties on both the technical and nontechnical levels. · Strong presentation skills will also be required to deliver effective training and development interventions to other staff. Management Skills · An ability to plan and manage your own workload to maximum affect. · A co-operative style to work closely with other stakeholders during projects, support and installations Knowledge & Skills A practical understanding of Visual Studio and other tool sets, applicants should also be familiar with as many of the programming languages as possible from the list set out below: · (url removed) · C# · (url removed) · MVC · PHP · CSS · JSON · Javascript · TMLS · Powershell Applicants must also have experience in the following: · Front end user interface for client facing projects as well as for internal systems. · Database technologies including: · MicrosoftSQL · My SQL Position may be based at either our Telford or Northampton. Travel to other offices with the Group, Client or 3rd party locations will be required as the occasion arises, which may involve staying away from home overnight. If you have the key skills and experience then send in your CV today

Would you like to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services? are you a highly motivated individual? are you the best at what you do? then keep reading! you will be working within the Professional Services Team to develop, support and maintain the company and its clients’ applications. Providing detailed technical documentation for work done you will also provide consultancy and support to 3rd party application developers and technical support and training to the relevant departments within the company. Responsibilities · Able to work independently, demonstrating resourcefulness. · To follow the companies, Practices and Procedures. · Provide full documentation for all work undertaken. · To attend and actively participate in, and contribute to, Infrastructure team meetings. · To take ownership of diagnosing, solving and managing complex issues as allocated or within remit. · Research new technologies as requested. · Provide consultancy and support to other departments as requested. · Design and deliver appropriate training interventions for other departments as required. · Software development to the appropriate standards based on the design documentation and requirements specification. · Write user / system documentation and design documentation from the requirement specifications · To work co-cooperatively and effectively with other teams or groups developing existing or new projects. · Provide regular on-going progress feedback to Team Leader / Manager and the monitoring and control of relevant internal systems. Communication Skills · A high level of communications skills will be required to interact effectively in written or verbal form with customers, colleagues, suppliers and other 3rd parties on both the technical and nontechnical levels. · Strong presentation skills will also be required to deliver effective training and development interventions to other staff. Management Skills · An ability to plan and manage your own workload to maximum affect. · A co-operative style to work closely with other stakeholders during projects, support and installations Knowledge & Skills A practical understanding of Visual Studio and other tool sets, applicants should also be familiar with as many of the programming languages as possible from the list set out below: · (url removed) · C# · (url removed) · MVC · PHP · CSS · JSON · Javascript · TMLS · Powershell Applicants must also have experience in the following: · Front end user interface for client facing projects as well as for internal systems. · Database technologies including: · MicrosoftSQL · My SQL Position may be based at either our Telford or Northampton. Travel to other offices with the Group, Client or 3rd party locations will be required as the occasion arises, which may involve staying away from home overnight. If you have the key skills and experience then send in your CV today

Would you like to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services? are you a highly motivated individual? are you the best at what you do? then keep reading! you will be working within the Professional Services Team to develop, support and maintain the company and its clients’ applications. Providing detailed technical documentation for work done you will also provide consultancy and support to 3rd party application developers and technical support and training to the relevant departments within the company. Responsibilities · Able to work independently, demonstrating resourcefulness. · To follow the companies, Practices and Procedures. · Provide full documentation for all work undertaken. · To attend and actively participate in, and contribute to, Infrastructure team meetings. · To take ownership of diagnosing, solving and managing complex issues as allocated or within remit. · Research new technologies as requested. · Provide consultancy and support to other departments as requested. · Design and deliver appropriate training interventions for other departments as required. · Software development to the appropriate standards based on the design documentation and requirements specification. · Write user / system documentation and design documentation from the requirement specifications · To work co-cooperatively and effectively with other teams or groups developing existing or new projects. · Provide regular on-going progress feedback to Team Leader / Manager and the monitoring and control of relevant internal systems. Communication Skills · A high level of communications skills will be required to interact effectively in written or verbal form with customers, colleagues, suppliers and other 3rd parties on both the technical and nontechnical levels. · Strong presentation skills will also be required to deliver effective training and development interventions to other staff. Management Skills · An ability to plan and manage your own workload to maximum affect. · A co-operative style to work closely with other stakeholders during projects, support and installations Knowledge & Skills A practical understanding of Visual Studio and other tool sets, applicants should also be familiar with as many of the programming languages as possible from the list set out below: · (url removed) · C# · (url removed) · MVC · PHP · CSS · JSON · Javascript · TMLS · Powershell Applicants must also have experience in the following: · Front end user interface for client facing projects as well as for internal systems. · Database technologies including: · MicrosoftSQL · My SQL Position may be based at either our Telford or Northampton. Travel to other offices with the Group, Client or 3rd party locations will be required as the occasion arises, which may involve staying away from home overnight. If you have the key skills and experience then send in your CV today

An exiting opportunity has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services, you will be working with an expanding team supporting a state of the art technical infrastructure used for the delivery of managed solutions to the companies client base. With this role the company does operate 24 hours, 365 days a year, therefore it is a requirement of this role that night shift working will be expected, alongside the usual office hours of 07:00 to 15:30, 09:00 to 17:30 or 11:00 to 19:30 7 days a week. Responsibilities: Actively managing and maintaining a list of calls escalated from our 1st line team, including regularly updating calls, investigative work and keeping customers up to date. Taking calls from customers and logging the call in accordance with company guidelines. Performing maintenance and technical tasks as required such as computer and laptop builds and diagnosis of problems. Performing testing and investigative work as necessary. Working as part of a large team to meet targets and maintain service level agreements. Completing customer onsite support duties whilst on the day shift as required. Willingness and flexibility to attend customer sites up and down the country, this may include travel and overnight stays. Working in accordance with the 2nd Line Team Leader. To liaise with and maintain a good working relationship with third party vendors to ensure the needs of the customer are met. To act as an ambassador for the company. Skills and Knowledge base: The ideal candidate should be able to demonstrate a sound education at a good standard. They should be self-motivated, attentive to detail and have an obsession with providing a high level of service and customer satisfaction. He or she should be hard working, able to work under pressure, be open to new ideas and able to communicate effectively at all levels. He or she should be able to work in a most demanding environment The right candidate should have a skill set which comprises of the following experience: Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting. Windows 7/8 desktop support experience Active Directory administration and configuration including Group Policy. The remote support of users in a Citrix environment. Remote troubleshooting of hardware issues and operating system level problems in a Windows environment. Knowledge of network and router/firewall remote troubleshooting and configuration. Knowledge of networking to include TCP/IP, DNS and DHCP. Microsoft Exchange 2010 administration and configuration. Good knowledge of supporting and troubleshooting Microsoft Office 2007, 2010 and 2013. Mobile device remote support, in particular Microsoft Exchange ActiveSync connectivity. Relevant support experience in an ITIL based service desk environment. Working knowledge of Barracuda firewall products, spam filtering technologies and Microsoft SharePoint would be advantageous. Management Skills: The 2nd Line Engineer will not be required to manage any staff. However they will be required to keenly, diligently and professionally manage their own work load, call queues and project planning. If you have the key skills and experience then send in your CV today

An exiting opportunity has become available to join one of the fastest growing managed IT service providers and tailor-made cloud hosted solutions in the country, you will be working with an expanding team supporting a state of the art technical infrastructure used for the delivery of managed solutions to the companies client base. Responsibilities: Working as part of the 1st Line Team in receiving all incoming support calls and raising the call in accordance with company guidelines. Actively managing and maintaining a list of assigned calls including regularly updating calls, investigative work and keeping customers up to date. Performing efficiently and effectively a range of administration tasks for the company. These include user creations and deletions within our user base, managing inbound emails to the Support mailbox and assigning calls to colleagues. Working as part of a large team to meet targets and maintain service level agreements. Providing support and assistance to the 2nd and 3rd Line Teams. Working in accordance with the Support Manager and Team Leaders. To liaise with and maintain a good working relationship with third party vendors to ensure the needs of the customer are met. To act as an ambassador for company Personal Attributes: A person able to deal with front line working in a continually professional and courteous manner. An exceptional phone manner, able to professionally deal with high levels of incoming calls, to talk clearly to different customers, with differing technical knowledge from different countries. An effective communicator at all levels within the companies business and with all levels of our customer base. A keen listener, able to absorb information and act on it in an appropriate way. Demonstrate a professional attitude and approach to all work-related tasks. Be organised, motivated and have an enthusiastic personality. The desire to do things right first time, every time. Understand the need for good documentation control and system procedures and have the conviction to use these controls. Ability to adapt to different challenges and situations. Good problem solver. Exceptional team player. Desire to learn new techniques and skills. Ability to work through a never diminishing call queue, whilst maintaining motivation and drive. The candidate must be flexible in the hours of work and prepared to meet tight deadlines. Skills and Knowledgebase: The ideal candidate should be able to demonstrate a sound education at a good standard. They should be self-motivated, attentive to detail and have an obsession with providing a high level of service and customer satisfaction. He or she should be hard working, able to work under pressure, be open to new ideas and able to communicate effectively at all levels. He or she should be able to work in a most demanding environment. The right candidate would ideally be a good problem solver and have a skill set which comprises some of the following experience: Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting. A desktop support role would also be Active Directory administration, in particular user creations. The remote support of users in a Citrix environment. Remote troubleshooting of hardware issues and operating system level problems. Basic network and comms remote troubleshooting. Microsoft Exchange 2010 administration. Good knowledge of supporting Microsoft Office 2007, 2010 and 2013. Remote printer troubleshooting. Any other relevant support experience in an ITIL service desk environment. Clean driving license If you have the key skills and experience then send in your CV today

A Brilliant opportunity has become available to join one of the fastest growing managed IT services providers in the country as an on-site Client Support Engineer within Central London, this is a brilliant opportunity for someone who has extensive experience as a client support engineer and is looking to join an innovative and expanding company. Responsibilities: • Actively managing a list of calls escalated from the 1st Line Team, including regularly updating calls, investigative work and keeping customers / users up to date. • Taking calls from customers / users and logging the call within company guidelines and procedures. • Performing maintenance and technical tasks as required including: computer and laptop builds and diagnosis of problems. • Performing testing and other investigative work as necessary. • Working as part of a larger team in order to meet targets and maintain service level agreements. • Completing on-site support duties as required with possible occasional travel involving overnight stays. • Working in accordance with company practice and procedure and as requested by 2nd Line Team Leader. • To liaise with and maintain effective working relationships with third party vendors to ensure the needs of the customer are met. Communication Skills: • An effective communicator a differing levels including senior client executives, client users, and company working colleagues. • An exceptional telephone manner and ability to deal with high levels of incoming calls from different customers and users with varying technical knowledge. • A careful listener able to absorb information and act on it in the most appropriate manner. Management Skills / Occupational Skills: • The On-site Client Support Engineer is not required to manage any staff. However s/he must have: • An enthusiastic but professional approach to work. • The conviction and self-discipline to maintain effective documentation control and system procedures. • Sound analytical and problem solving skills able to adapt to challenges and changing situations in a demanding environment. • Ability to operate remotely from a headquarters but maintain on-going contact and reporting. • A desire to provide a high level of service and client / user satisfaction. Technical Skill and Knowledge Base Essential: • Windows 2003 / 2008 / 2012 server administration, basic configuration and troubleshooting. • Windows 7/8 desktop support experience. • Active Directory Administration and configuration including group policy. • The remote support of users in a Citrix environment. • Knowledge of network and router/firewall remote troubleshooting and configuration. Knowledge of networking to include TCP/IP, DNS and DHCP • Microsoft Exchange 2010 administration and configuration. • Good knowledge of supporting and troubleshooting Microsoft Office 2007, 2010 and 2013. • Mobile device remote support, in particular Microsoft Exchange ActivSync connectivity. • Relevant support experience in an ITIL based service desk environment. Desirable: • Working knowledge of Barracuda firewall products, spam filtering technologies and Microsoft SharePoint. • An understanding of the legal sector and its members. If you have the key skills and experience then send in your CV today

Would you like to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services? are you a highly motivated individual? are you the best at what you do? then keep reading! you will be working within the Professional Services Team to develop, support and maintain the company and its clients’ applications. Providing detailed technical documentation for work done you will also provide consultancy and support to 3rd party application developers and technical support and training to the relevant departments within the company. Responsibilities · Able to work independently, demonstrating resourcefulness. · To follow the companies, Practices and Procedures. · Provide full documentation for all work undertaken. · To attend and actively participate in, and contribute to, Infrastructure team meetings. · To take ownership of diagnosing, solving and managing complex issues as allocated or within remit. · Research new technologies as requested. · Provide consultancy and support to other departments as requested. · Design and deliver appropriate training interventions for other departments as required. · Software development to the appropriate standards based on the design documentation and requirements specification. · Write user / system documentation and design documentation from the requirement specifications · To work co-cooperatively and effectively with other teams or groups developing existing or new projects. · Provide regular on-going progress feedback to Team Leader / Manager and the monitoring and control of relevant internal systems. Communication Skills · A high level of communications skills will be required to interact effectively in written or verbal form with customers, colleagues, suppliers and other 3rd parties on both the technical and nontechnical levels. · Strong presentation skills will also be required to deliver effective training and development interventions to other staff. Management Skills · An ability to plan and manage your own workload to maximum affect. · A co-operative style to work closely with other stakeholders during projects, support and installations Knowledge & Skills A practical understanding of Visual Studio and other tool sets, applicants should also be familiar with as many of the programming languages as possible from the list set out below: · (url removed) · C# · (url removed) · MVC · PHP · CSS · JSON · Javascript · TMLS · Powershell Applicants must also have experience in the following: · Front end user interface for client facing projects as well as for internal systems. · Database technologies including: · MicrosoftSQL · My SQL Position may be based at either our Telford or Northampton. Travel to other offices with the Group, Client or 3rd party locations will be required as the occasion arises, which may involve staying away from home overnight. If you have the key skills and experience then send in your CV today

A Network Engineer position has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services. Purpose of Job: • Design, implementation and early life support of customer solutions. • Development of data centre and core network infrastructure according to business needs and technology factors. •4th line incident support, problem investigation and remediation. Responsibilities: Design and implementation of customer network solutions using a variety of technologies. Includes: Gathering and interpreting customer requirements. Producing technical recommendations that meet customer needs. Engineering network infrastructure to supply local and wide area connectivity that supports our managed service delivery. Implementing new technology into existing environments or as part of new solutions. Providing early life support for new customer systems and facilitating training and handover to the Service Desk. Development of new and existing technologies to meet current and future business and customer needs. Taking ownership of escalations from the Service Desk to provide 4th line support for incidents and changes. Problem management investigation and application of permanent fixes to reduce incidents and prevent recurrences of known issues. Particular Focus on design, deployment and life cycle support for cloud and on premises IP Telephony deployments Skills and Knowledge base: Network engineers must cover a wide range of skills and must be willing to maintain and develop knowledge regularly. Proven ability in the following areas within a data centre environment is essential. Solid understanding and troubleshooting of IPv4 including: Routing (Static and OSPF) Switching (VLANs and LAGs) Firewalls including SonicWALL; Cisco ASA and pfSense DNS, DHCP, NAT and VPNs Cisco IOS / NX-OS, Comware, Brocade, Procurve, VYOS and Ubiquiti WAN technologies such as MPLS, VPLS and PWAN. IP telephony or Unified Communications preferably ShoreTel. Network monitoring tools such as Nagios, Observium, Solar Winds or other SNMP inspection methods. Proficiency in the following areas may be useful to the role. Practical understanding of Windows Server, Unix or Linux operating systems Wireless technologies such as Aruba, SonicPoint and Cisco. IPv6 and BGP. Hypervisor technologies such as VMware or Hyper-V Enterprise hardware for servers and storage including SAN. Personal Attributes: Candidates should demonstrate competency for the following. Effective planning of mixed workloads with ability to monitor objectives and escalate as necessary. Independent problem solving and the ability to work around blockages. Self-sufficient workload management including prioritising and executing tasks. Achieving positive outcomes through communication. Collaborative team working and participation in meetings. Maintaining a professional attitude with consideration for company reputation at all times. Communication Skills: A Network Engineer must demonstrate competency at communicating with a variety of audiences in both written and verbal forms. Regular interaction with customers should be expected therefore the ability to manage and develop relationships positively is required. Engineers are responsible for achieving positive results by driving cooperation with colleagues. Representation of technical teams at customer meetings should be professional and enhance company reputation. Competency at translating technical language for different audiences should be demonstrated. If you have the key skills and experience then send in your CV today

An exciting opportunity has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services. Purpose of Job: Supporting sales and technical teams to ensure that customers are offered products and services appropriate to their needs. Identifying achievable technical solutions aligned with customer business requirements. Contribution to the production of professional customer proposals. External representation of our organisation’s technical ability. Responsibilities: Design and specification of customer IT solutions using a variety of server technologies. Includes: Gathering and interpreting customer requirements. Translating requirements into technical recommendations that meet customer needs. Liaising with Infrastructure engineers to develop professional customer proposals. Technical assessment of customer requests including the commercial estimation of engineer effort. Contributing to tender processes and producing professional proposals. Representation of technical teams during customer meetings or by other communications. Maintaining a close understanding of relevant markets to identify product and service opportunities. Skills and Knowledge base: Technical Pre-Sales Advisors must have a good technical grasp of Microsoft server and Citrix technologies with an understanding of typical applications. Experience at least four of the following technologies is should be demonstrated. • Microsoft server and desktop technologies: o Active Directory o Windows Server and desktop operating systems o Exchange o Internet Information Services (IIS) o Remote Desktop Services o Clustering (MSCS) o Microsoft SQL Server • Citrix XenApp • Awareness of WAN/LAN connectivity sufficient to provideadvice to customers. • Hypervisor technologies such as VMware or Hyper-V • Unix or Linux operating systems • Solar Winds monitoring applications • Enterprise hardware for servers and storage including SAN. Personal Attributes: Candidates should demonstrate competency for the following. • Effective planning of mixed workloads with ability tomonitor objectives and escalate as necessary. • Independent problem solving and the ability to workaround blockages. • Self-sufficient workload management including prioritising and executing tasks. • Achieving positive outcomes through communication. • Collaborative team working and participation in meetings. • Maintaining a professional attitude with consideration for company reputation at all times. If you have the key skills and experience then send in your CV today

An exiting opportunity has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services, you will be working with an expanding team supporting a state of the art technical infrastructure used for the delivery of managed solutions to the companies client base. With this role the company does operate 24 hours, 365 days a year, therefore it is a requirement of this role that night shift working will be expected, alongside the usual office hours of 07:00 to 15:30, 09:00 to 17:30 or 11:00 to 19:30 7 days a week. Responsibilities: Actively managing and maintaining a list of calls escalated from our 1st line team, including regularly updating calls, investigative work and keeping customers up to date. Taking calls from customers and logging the call in accordance with company guidelines. Performing maintenance and technical tasks as required such as computer and laptop builds and diagnosis of problems. Performing testing and investigative work as necessary. Working as part of a large team to meet targets and maintain service level agreements. Completing customer onsite support duties whilst on the day shift as required. Willingness and flexibility to attend customer sites up and down the country, this may include travel and overnight stays. Working in accordance with the 2nd Line Team Leader. To liaise with and maintain a good working relationship with third party vendors to ensure the needs of the customer are met. To act as an ambassador for the company. Skills and Knowledge base: The ideal candidate should be able to demonstrate a sound education at a good standard. They should be self-motivated, attentive to detail and have an obsession with providing a high level of service and customer satisfaction. He or she should be hard working, able to work under pressure, be open to new ideas and able to communicate effectively at all levels. He or she should be able to work in a most demanding environment The right candidate should have a skill set which comprises of the following experience: Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting. Windows 7/8 desktop support experience Active Directory administration and configuration including Group Policy. The remote support of users in a Citrix environment. Remote troubleshooting of hardware issues and operating system level problems in a Windows environment. Knowledge of network and router/firewall remote troubleshooting and configuration. Knowledge of networking to include TCP/IP, DNS and DHCP. Microsoft Exchange 2010 administration and configuration. Good knowledge of supporting and troubleshooting Microsoft Office 2007, 2010 and 2013. Mobile device remote support, in particular Microsoft Exchange ActiveSync connectivity. Relevant support experience in an ITIL based service desk environment. Working knowledge of Barracuda firewall products, spam filtering technologies and Microsoft SharePoint would be advantageous. Management Skills: The 2nd Line Engineer will not be required to manage any staff. However they will be required to keenly, diligently and professionally manage their own work load, call queues and project planning. If you have the key skills and experience then send in your CV today

An exiting opportunity has become available to join one of the fastest growing managed IT service providers and tailor-made cloud hosted solutions in the country, you will be working with an expanding team supporting a state of the art technical infrastructure used for the delivery of managed solutions to the companies client base. Responsibilities: Working as part of the 1st Line Team in receiving all incoming support calls and raising the call in accordance with company guidelines. Actively managing and maintaining a list of assigned calls including regularly updating calls, investigative work and keeping customers up to date. Performing efficiently and effectively a range of administration tasks for the company. These include user creations and deletions within our user base, managing inbound emails to the Support mailbox and assigning calls to colleagues. Working as part of a large team to meet targets and maintain service level agreements. Providing support and assistance to the 2nd and 3rd Line Teams. Working in accordance with the Support Manager and Team Leaders. To liaise with and maintain a good working relationship with third party vendors to ensure the needs of the customer are met. To act as an ambassador for company Personal Attributes: A person able to deal with front line working in a continually professional and courteous manner. An exceptional phone manner, able to professionally deal with high levels of incoming calls, to talk clearly to different customers, with differing technical knowledge from different countries. An effective communicator at all levels within the companies business and with all levels of our customer base. A keen listener, able to absorb information and act on it in an appropriate way. Demonstrate a professional attitude and approach to all work-related tasks. Be organised, motivated and have an enthusiastic personality. The desire to do things right first time, every time. Understand the need for good documentation control and system procedures and have the conviction to use these controls. Ability to adapt to different challenges and situations. Good problem solver. Exceptional team player. Desire to learn new techniques and skills. Ability to work through a never diminishing call queue, whilst maintaining motivation and drive. The candidate must be flexible in the hours of work and prepared to meet tight deadlines. Skills and Knowledgebase: The ideal candidate should be able to demonstrate a sound education at a good standard. They should be self-motivated, attentive to detail and have an obsession with providing a high level of service and customer satisfaction. He or she should be hard working, able to work under pressure, be open to new ideas and able to communicate effectively at all levels. He or she should be able to work in a most demanding environment. The right candidate would ideally be a good problem solver and have a skill set which comprises some of the following experience: Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting. A desktop support role would also be Active Directory administration, in particular user creations. The remote support of users in a Citrix environment. Remote troubleshooting of hardware issues and operating system level problems. Basic network and comms remote troubleshooting. Microsoft Exchange 2010 administration. Good knowledge of supporting Microsoft Office 2007, 2010 and 2013. Remote printer troubleshooting. Any other relevant support experience in an ITIL service desk environment. Clean driving license If you have the key skills and experience then send in your CV today

Brilliant opportunity to join one of the fastest growing managed IT service providers and tailor-made cloud hosted solutions in the country you could be part of a highly skilled team to provide; On-going maintenance and development of the Data Centres and their associated core infrastructure and networks. Last line of escalation for complex escalated problems New customer builds/installs and large projects Responsibilities: You will be required to work independently, be resourceful and show particular attention to detail. Therefore, you must have an aptitude to learn, develop and adapt as circumstances or technologies change. To follow company policies and procedures. The job requires all work to be completed to a high standard following company procedures with all work being fully documented. To actively participate and contribute in Infrastructure Team meetings. To provide support to 1st, 2nd and 3rd line engineers and training where necessary. To take ownership and responsibility for diagnosing, solving and managing complex issues. Maintaining, monitoring and troubleshooting the companies server and data centre infrastructure. To be actively operating either as part of a group or on your own with new customers installations and large projects. Communication Skills: The ideal candidate should be able to communicate clearly and effectively in written and verbal form with customers, colleagues and suppliers on all technical and non-technical levels. Communication is an absolute key to all roles within the company and to be able to think ahead and plan whilst keeping all stakeholders up to date and being mindful of any existing complexities in relationships therein. Skill & Knowledge Base: A practical understanding of Active Directory, networking and TCP/IP will be an essential part of the candidate’s skill set, plus a good understanding of: Windows 2008/12 Server administration/configuration AD, advanced Group Policy Extensive experience with the implementation and configu-ration of enhanced monitoring using SolarWinds Experience with VMware Experience of Citrix and Remote Desktop Services DNS/DDNS Clustering and SAN/NAS storage Exchange 2010/13 MYSQL (preferably) Apache and/or IIS Citrix accredited (preferably) Microsoft accredited (preferably) VMware accredited (preferably) Experience and knowledge to be used in conjunction with sound logical thinking and resourcefulness on a daily basis. Management Skills: You should be a master at managing your own workload, meeting deadlines and working closely with other staff members and stake-holders in projects, support and installations. Personal Attributes: Fastidious attention to detail. An effective communicator at all levels. This includes both written and oral communication. Ability to problem solve independently, through research and resourcefulness. Ability to adapt to change in complex and or deadline situations. Demonstrate a professional attitude and approach to all work-related tasks. Be organised, motivated and have an enthusiastic personality. Understand the need to cover all possible bases and go the extra mile for the customer. Ability to manage own workload. Ability to work unsupervised. Great technical skills with the ability to absorb information and learn. A willingness to travel, often at short notice, up and down the country . Ability to plan. The ability to think on your feet and to have the tenacity to fix unforeseen problems. A great team player. Other: Must hold a clean driving license. Must be willing to travel which may require the Technical engineer to be away from home for periods of time. If you have the key skills and experience then send in your CV today

A Brilliant opportunity has become available to join one of the fastest growing managed IT services providers in the country as an on-site Client Support Engineer within Central London, this is a brilliant opportunity for someone who has extensive experience as a client support engineer and is looking to join an innovative and expanding company. Responsibilities: • Actively managing a list of calls escalated from the 1st Line Team, including regularly updating calls, investigative work and keeping customers / users up to date. • Taking calls from customers / users and logging the call within company guidelines and procedures. • Performing maintenance and technical tasks as required including: computer and laptop builds and diagnosis of problems. • Performing testing and other investigative work as necessary. • Working as part of a larger team in order to meet targets and maintain service level agreements. • Completing on-site support duties as required with possible occasional travel involving overnight stays. • Working in accordance with company practice and procedure and as requested by 2nd Line Team Leader. • To liaise with and maintain effective working relationships with third party vendors to ensure the needs of the customer are met. Communication Skills: • An effective communicator a differing levels including senior client executives, client users, and company working colleagues. • An exceptional telephone manner and ability to deal with high levels of incoming calls from different customers and users with varying technical knowledge. • A careful listener able to absorb information and act on it in the most appropriate manner. Management Skills / Occupational Skills: • The On-site Client Support Engineer is not required to manage any staff. However s/he must have: • An enthusiastic but professional approach to work. • The conviction and self-discipline to maintain effective documentation control and system procedures. • Sound analytical and problem solving skills able to adapt to challenges and changing situations in a demanding environment. • Ability to operate remotely from a headquarters but maintain on-going contact and reporting. • A desire to provide a high level of service and client / user satisfaction. Technical Skill and Knowledge Base Essential: • Windows 2003 / 2008 / 2012 server administration, basic configuration and troubleshooting. • Windows 7/8 desktop support experience. • Active Directory Administration and configuration including group policy. • The remote support of users in a Citrix environment. • Knowledge of network and router/firewall remote troubleshooting and configuration. Knowledge of networking to include TCP/IP, DNS and DHCP • Microsoft Exchange 2010 administration and configuration. • Good knowledge of supporting and troubleshooting Microsoft Office 2007, 2010 and 2013. • Mobile device remote support, in particular Microsoft Exchange ActivSync connectivity. • Relevant support experience in an ITIL based service desk environment. Desirable: • Working knowledge of Barracuda firewall products, spam filtering technologies and Microsoft SharePoint. • An understanding of the legal sector and its members. If you have the key skills and experience then send in your CV today

An exiting opportunity has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services, you will be working with an expanding team supporting a state of the art technical infrastructure used for the delivery of managed solutions to the companies client base. With this role the company does operate 24 hours, 365 days a year, therefore it is a requirement of this role that night shift working will be expected, alongside the usual office hours of 07:00 to 15:30, 09:00 to 17:30 or 11:00 to 19:30 7 days a week. Responsibilities: Actively managing and maintaining a list of calls escalated from our 1st line team, including regularly updating calls, investigative work and keeping customers up to date. Taking calls from customers and logging the call in accordance with company guidelines. Performing maintenance and technical tasks as required such as computer and laptop builds and diagnosis of problems. Performing testing and investigative work as necessary. Working as part of a large team to meet targets and maintain service level agreements. Completing customer onsite support duties whilst on the day shift as required. Willingness and flexibility to attend customer sites up and down the country, this may include travel and overnight stays. Working in accordance with the 2nd Line Team Leader. To liaise with and maintain a good working relationship with third party vendors to ensure the needs of the customer are met. To act as an ambassador for the company. Skills and Knowledge base: The ideal candidate should be able to demonstrate a sound education at a good standard. They should be self-motivated, attentive to detail and have an obsession with providing a high level of service and customer satisfaction. He or she should be hard working, able to work under pressure, be open to new ideas and able to communicate effectively at all levels. He or she should be able to work in a most demanding environment The right candidate should have a skill set which comprises of the following experience: Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting. Windows 7/8 desktop support experience Active Directory administration and configuration including Group Policy. The remote support of users in a Citrix environment. Remote troubleshooting of hardware issues and operating system level problems in a Windows environment. Knowledge of network and router/firewall remote troubleshooting and configuration. Knowledge of networking to include TCP/IP, DNS and DHCP. Microsoft Exchange 2010 administration and configuration. Good knowledge of supporting and troubleshooting Microsoft Office 2007, 2010 and 2013. Mobile device remote support, in particular Microsoft Exchange ActiveSync connectivity. Relevant support experience in an ITIL based service desk environment. Working knowledge of Barracuda firewall products, spam filtering technologies and Microsoft SharePoint would be advantageous. Management Skills: The 2nd Line Engineer will not be required to manage any staff. However they will be required to keenly, diligently and professionally manage their own work load, call queues and project planning. If you have the key skills and experience then send in your CV today

A Brilliant opportunity has become available to join one of the fastest growing managed IT services providers in the country as an on-site Client Support Engineer within Central London, this is a brilliant opportunity for someone who has extensive experience as a client support engineer and is looking to join an innovative and expanding company. Responsibilities: • Actively managing a list of calls escalated from the 1st Line Team, including regularly updating calls, investigative work and keeping customers / users up to date. • Taking calls from customers / users and logging the call within company guidelines and procedures. • Performing maintenance and technical tasks as required including: computer and laptop builds and diagnosis of problems. • Performing testing and other investigative work as necessary. • Working as part of a larger team in order to meet targets and maintain service level agreements. • Completing on-site support duties as required with possible occasional travel involving overnight stays. • Working in accordance with company practice and procedure and as requested by 2nd Line Team Leader. • To liaise with and maintain effective working relationships with third party vendors to ensure the needs of the customer are met. Communication Skills: • An effective communicator a differing levels including senior client executives, client users, and company working colleagues. • An exceptional telephone manner and ability to deal with high levels of incoming calls from different customers and users with varying technical knowledge. • A careful listener able to absorb information and act on it in the most appropriate manner. Management Skills / Occupational Skills: • The On-site Client Support Engineer is not required to manage any staff. However s/he must have: • An enthusiastic but professional approach to work. • The conviction and self-discipline to maintain effective documentation control and system procedures. • Sound analytical and problem solving skills able to adapt to challenges and changing situations in a demanding environment. • Ability to operate remotely from a headquarters but maintain on-going contact and reporting. • A desire to provide a high level of service and client / user satisfaction. Technical Skill and Knowledge Base Essential: • Windows 2003 / 2008 / 2012 server administration, basic configuration and troubleshooting. • Windows 7/8 desktop support experience. • Active Directory Administration and configuration including group policy. • The remote support of users in a Citrix environment. • Knowledge of network and router/firewall remote troubleshooting and configuration. Knowledge of networking to include TCP/IP, DNS and DHCP • Microsoft Exchange 2010 administration and configuration. • Good knowledge of supporting and troubleshooting Microsoft Office 2007, 2010 and 2013. • Mobile device remote support, in particular Microsoft Exchange ActivSync connectivity. • Relevant support experience in an ITIL based service desk environment. Desirable: • Working knowledge of Barracuda firewall products, spam filtering technologies and Microsoft SharePoint. • An understanding of the legal sector and its members. If you have the key skills and experience then send in your CV today

An exciting opportunity has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services. Purpose of Job: Supporting sales and technical teams to ensure that customers are offered products and services appropriate to their needs. Identifying achievable technical solutions aligned with customer business requirements. Contribution to the production of professional customer proposals. External representation of our organisation’s technical ability. Responsibilities: Design and specification of customer IT solutions using a variety of server technologies. Includes: Gathering and interpreting customer requirements. Translating requirements into technical recommendations that meet customer needs. Liaising with Infrastructure engineers to develop professional customer proposals. Technical assessment of customer requests including the commercial estimation of engineer effort. Contributing to tender processes and producing professional proposals. Representation of technical teams during customer meetings or by other communications. Maintaining a close understanding of relevant markets to identify product and service opportunities. Skills and Knowledge base: Technical Pre-Sales Advisors must have a good technical grasp of Microsoft server and Citrix technologies with an understanding of typical applications. Experience at least four of the following technologies is should be demonstrated. • Microsoft server and desktop technologies: o Active Directory o Windows Server and desktop operating systems o Exchange o Internet Information Services (IIS) o Remote Desktop Services o Clustering (MSCS) o Microsoft SQL Server • Citrix XenApp • Awareness of WAN/LAN connectivity sufficient to provideadvice to customers. • Hypervisor technologies such as VMware or Hyper-V • Unix or Linux operating systems • Solar Winds monitoring applications • Enterprise hardware for servers and storage including SAN. Personal Attributes: Candidates should demonstrate competency for the following. • Effective planning of mixed workloads with ability tomonitor objectives and escalate as necessary. • Independent problem solving and the ability to workaround blockages. • Self-sufficient workload management including prioritising and executing tasks. • Achieving positive outcomes through communication. • Collaborative team working and participation in meetings. • Maintaining a professional attitude with consideration for company reputation at all times. If you have the key skills and experience then send in your CV today

Would you like to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services? are you a highly motivated individual? are you the best at what you do? then keep reading! you will be working within the Professional Services Team to develop, support and maintain the company and its clients’ applications. Providing detailed technical documentation for work done you will also provide consultancy and support to 3rd party application developers and technical support and training to the relevant departments within the company. Responsibilities · Able to work independently, demonstrating resourcefulness. · To follow the companies, Practices and Procedures. · Provide full documentation for all work undertaken. · To attend and actively participate in, and contribute to, Infrastructure team meetings. · To take ownership of diagnosing, solving and managing complex issues as allocated or within remit. · Research new technologies as requested. · Provide consultancy and support to other departments as requested. · Design and deliver appropriate training interventions for other departments as required. · Software development to the appropriate standards based on the design documentation and requirements specification. · Write user / system documentation and design documentation from the requirement specifications · To work co-cooperatively and effectively with other teams or groups developing existing or new projects. · Provide regular on-going progress feedback to Team Leader / Manager and the monitoring and control of relevant internal systems. Communication Skills · A high level of communications skills will be required to interact effectively in written or verbal form with customers, colleagues, suppliers and other 3rd parties on both the technical and nontechnical levels. · Strong presentation skills will also be required to deliver effective training and development interventions to other staff. Management Skills · An ability to plan and manage your own workload to maximum affect. · A co-operative style to work closely with other stakeholders during projects, support and installations Knowledge & Skills A practical understanding of Visual Studio and other tool sets, applicants should also be familiar with as many of the programming languages as possible from the list set out below: · (url removed) · C# · (url removed) · MVC · PHP · CSS · JSON · Javascript · TMLS · Powershell Applicants must also have experience in the following: · Front end user interface for client facing projects as well as for internal systems. · Database technologies including: · MicrosoftSQL · My SQL Position may be based at either our Telford or Northampton. Travel to other offices with the Group, Client or 3rd party locations will be required as the occasion arises, which may involve staying away from home overnight. If you have the key skills and experience then send in your CV today

Brilliant opportunity to join one of the fastest growing managed IT service providers and tailor-made cloud hosted solutions in the country you could be part of a highly skilled team to provide; On-going maintenance and development of the Data Centres and their associated core infrastructure and networks. Last line of escalation for complex escalated problems New customer builds/installs and large projects Responsibilities: You will be required to work independently, be resourceful and show particular attention to detail. Therefore, you must have an aptitude to learn, develop and adapt as circumstances or technologies change. To follow company policies and procedures. The job requires all work to be completed to a high standard following company procedures with all work being fully documented. To actively participate and contribute in Infrastructure Team meetings. To provide support to 1st, 2nd and 3rd line engineers and training where necessary. To take ownership and responsibility for diagnosing, solving and managing complex issues. Maintaining, monitoring and troubleshooting the companies server and data centre infrastructure. To be actively operating either as part of a group or on your own with new customers installations and large projects. Communication Skills: The ideal candidate should be able to communicate clearly and effectively in written and verbal form with customers, colleagues and suppliers on all technical and non-technical levels. Communication is an absolute key to all roles within the company and to be able to think ahead and plan whilst keeping all stakeholders up to date and being mindful of any existing complexities in relationships therein. Skill & Knowledge Base: A practical understanding of Active Directory, networking and TCP/IP will be an essential part of the candidate’s skill set, plus a good understanding of: Windows 2008/12 Server administration/configuration AD, advanced Group Policy Extensive experience with the implementation and configu-ration of enhanced monitoring using SolarWinds Experience with VMware Experience of Citrix and Remote Desktop Services DNS/DDNS Clustering and SAN/NAS storage Exchange 2010/13 MYSQL (preferably) Apache and/or IIS Citrix accredited (preferably) Microsoft accredited (preferably) VMware accredited (preferably) Experience and knowledge to be used in conjunction with sound logical thinking and resourcefulness on a daily basis. Management Skills: You should be a master at managing your own workload, meeting deadlines and working closely with other staff members and stake-holders in projects, support and installations. Personal Attributes: Fastidious attention to detail. An effective communicator at all levels. This includes both written and oral communication. Ability to problem solve independently, through research and resourcefulness. Ability to adapt to change in complex and or deadline situations. Demonstrate a professional attitude and approach to all work-related tasks. Be organised, motivated and have an enthusiastic personality. Understand the need to cover all possible bases and go the extra mile for the customer. Ability to manage own workload. Ability to work unsupervised. Great technical skills with the ability to absorb information and learn. A willingness to travel, often at short notice, up and down the country . Ability to plan. The ability to think on your feet and to have the tenacity to fix unforeseen problems. A great team player. Other: Must hold a clean driving license. Must be willing to travel which may require the Technical engineer to be away from home for periods of time. If you have the key skills and experience then send in your CV today