Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
16/07/2026
Full time
Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
IT Support Engineer (Field Based) Location: Home Based - London & Greater London Salary: £35,000-£40,000 + Benefits Are you an experienced IT Support Engineer who enjoys working directly with customers, solving technical challenges and building long-term relationships? We're recruiting on behalf of a well-established and growing technology business looking to expand its customer support team in London. This home-based role offers the opportunity to work independently while being part of a collaborative and supportive technical team. You'll provide a combination of remote and onsite support to a wide range of business customers across London and the surrounding areas. Every day is different, giving you exposure to a broad range of technologies, environments and projects. The Role As an IT Support Engineer, you'll play a key role in ensuring customers receive a first-class IT support service. Your responsibilities will include: Providing 1st and 2nd line IT support to business customers. Diagnosing and resolving hardware, software and networking issues. Installing and configuring desktops, laptops and peripherals. Supporting Microsoft 365 environments. Managing user accounts and permissions within Active Directory. Troubleshooting Windows operating systems and business applications. Visiting customer sites to resolve technical issues and carry out planned work. Assisting with IT installations, upgrades and technology projects. Setting up new users, devices and workstations. Working to agreed service levels while delivering an outstanding customer experience. Building trusted relationships with customers through excellent communication and professionalism. About You You'll enjoy working with people as much as technology and take pride in delivering an excellent customer experience. Ideally you'll have experience with: Windows 10 & Windows 11 Microsoft 365 Active Directory Microsoft Office applications Basic networking (TCP/IP, DNS & DHCP) Desktop and laptop support Hardware troubleshooting and replacement IT Service Desk or Helpdesk ticketing systems Experience with any of the following would be advantageous: Microsoft Entra ID (Azure AD) Microsoft 365 migrations Server infrastructure Cloud technologies ITIL or CompTIA certifications What We're Looking For Previous experience in a 1st/2nd Line IT Support role. Excellent customer service and communication skills. A logical approach to problem solving. The ability to work independently from home. Strong organisational and time management skills. A proactive attitude and willingness to learn. A full UK driving licence essential What's on Offer Home-based working. A varied role combining remote and onsite support. Exposure to a wide range of technologies. Ongoing training and professional development. Supportive and collaborative team culture. Genuine opportunities for career progression. Competitive salary and benefits package. If you're looking for a role where your technical skills, customer service and initiative will be valued, we'd love to hear from you.
22/07/2026
Full time
IT Support Engineer (Field Based) Location: Home Based - London & Greater London Salary: £35,000-£40,000 + Benefits Are you an experienced IT Support Engineer who enjoys working directly with customers, solving technical challenges and building long-term relationships? We're recruiting on behalf of a well-established and growing technology business looking to expand its customer support team in London. This home-based role offers the opportunity to work independently while being part of a collaborative and supportive technical team. You'll provide a combination of remote and onsite support to a wide range of business customers across London and the surrounding areas. Every day is different, giving you exposure to a broad range of technologies, environments and projects. The Role As an IT Support Engineer, you'll play a key role in ensuring customers receive a first-class IT support service. Your responsibilities will include: Providing 1st and 2nd line IT support to business customers. Diagnosing and resolving hardware, software and networking issues. Installing and configuring desktops, laptops and peripherals. Supporting Microsoft 365 environments. Managing user accounts and permissions within Active Directory. Troubleshooting Windows operating systems and business applications. Visiting customer sites to resolve technical issues and carry out planned work. Assisting with IT installations, upgrades and technology projects. Setting up new users, devices and workstations. Working to agreed service levels while delivering an outstanding customer experience. Building trusted relationships with customers through excellent communication and professionalism. About You You'll enjoy working with people as much as technology and take pride in delivering an excellent customer experience. Ideally you'll have experience with: Windows 10 & Windows 11 Microsoft 365 Active Directory Microsoft Office applications Basic networking (TCP/IP, DNS & DHCP) Desktop and laptop support Hardware troubleshooting and replacement IT Service Desk or Helpdesk ticketing systems Experience with any of the following would be advantageous: Microsoft Entra ID (Azure AD) Microsoft 365 migrations Server infrastructure Cloud technologies ITIL or CompTIA certifications What We're Looking For Previous experience in a 1st/2nd Line IT Support role. Excellent customer service and communication skills. A logical approach to problem solving. The ability to work independently from home. Strong organisational and time management skills. A proactive attitude and willingness to learn. A full UK driving licence essential What's on Offer Home-based working. A varied role combining remote and onsite support. Exposure to a wide range of technologies. Ongoing training and professional development. Supportive and collaborative team culture. Genuine opportunities for career progression. Competitive salary and benefits package. If you're looking for a role where your technical skills, customer service and initiative will be valued, we'd love to hear from you.
Quickline Communications
Eppleworth, North Humberside
We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for an IT manager to keep around 450 colleagues connected, secure and productive as the business scales. Could that be you? If you want a role with genuine ownership of service, security and project delivery. We d love to hear from you. Here s why you ll love this role - Lead, manage and develop a team of IT Engineers and Apprentices, ensuring high quality 1st and 2nd line support across all end-user services. - Own the security posture of the end-user environment, implementing agreed controls and provide evidence supporting ISO 27001 and Telecommunications (Security) Act compliance. - Own the availability, performance and reliability of end user services : M365, devices, LAN/WLAN, voice and mobile - Manage third- party suppliers supporting end user IT services, with clear SLAs and regular performance reviews. - Own SLAs, user satisfaction (CSAT) and service reporting, driving continuous service improvements. Here s why you ll be great in this role - Proven experience managing and developing IT service desk/support teams - Hands on troubleshooting across desktop, applications and networks - Strong working knowledge of cyber security practice and supporting compliance standards (ISO27001, Cyber Essentials) - Strong knowledge of Microsoft 365, Azure and modern workplace tooling. - Experience delivering IT infrastructure or end user projects end to end with vendor coordination. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - Life Assurance - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Core Value Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
22/07/2026
Full time
We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for an IT manager to keep around 450 colleagues connected, secure and productive as the business scales. Could that be you? If you want a role with genuine ownership of service, security and project delivery. We d love to hear from you. Here s why you ll love this role - Lead, manage and develop a team of IT Engineers and Apprentices, ensuring high quality 1st and 2nd line support across all end-user services. - Own the security posture of the end-user environment, implementing agreed controls and provide evidence supporting ISO 27001 and Telecommunications (Security) Act compliance. - Own the availability, performance and reliability of end user services : M365, devices, LAN/WLAN, voice and mobile - Manage third- party suppliers supporting end user IT services, with clear SLAs and regular performance reviews. - Own SLAs, user satisfaction (CSAT) and service reporting, driving continuous service improvements. Here s why you ll be great in this role - Proven experience managing and developing IT service desk/support teams - Hands on troubleshooting across desktop, applications and networks - Strong working knowledge of cyber security practice and supporting compliance standards (ISO27001, Cyber Essentials) - Strong knowledge of Microsoft 365, Azure and modern workplace tooling. - Experience delivering IT infrastructure or end user projects end to end with vendor coordination. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - Life Assurance - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Core Value Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
SC Cleared 2nd Line Support Engineer Location: Wolverhampton (Onsite) Start Date: 3rd August Contract: Initial 1 month contract with a possible extension Rate: 220 per day (Inside IR35) Active SC Clearance is essential We're recruiting for an experienced 2nd Line Support Engineer to join our client on site in Wolverhampton. This is an excellent opportunity for a customer focused IT professional with strong Microsoft technologies experience to support users in a busy enterprise environment. Key Responsibilities Provide 2nd line support for hardware, software, and network-related issues. Troubleshoot and resolve incidents across Windows 10/11 environments. Support and administer Microsoft 365 applications and services. Manage and maintain devices using Microsoft Intune. Investigate and resolve VPN and remote access issues. Support end-user device deployments, laptop builds, and hardware refresh activities. Escalate complex issues where required and work collaboratively with wider IT teams. Deliver a high level of customer service while supporting users at all levels of the business. Essential Skills & Experience Must hold active SC Clearance. Proven experience in a 2nd Line Support role. Strong Microsoft 365 (O365/M365) support experience. Hands-on experience with Microsoft Intune . Experience troubleshooting VPN connectivity issues. Strong Windows 10/11 support skills. Excellent customer service and communication skills. Ability to work effectively in a fast-paced, customer-facing environment. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
22/07/2026
Contractor
SC Cleared 2nd Line Support Engineer Location: Wolverhampton (Onsite) Start Date: 3rd August Contract: Initial 1 month contract with a possible extension Rate: 220 per day (Inside IR35) Active SC Clearance is essential We're recruiting for an experienced 2nd Line Support Engineer to join our client on site in Wolverhampton. This is an excellent opportunity for a customer focused IT professional with strong Microsoft technologies experience to support users in a busy enterprise environment. Key Responsibilities Provide 2nd line support for hardware, software, and network-related issues. Troubleshoot and resolve incidents across Windows 10/11 environments. Support and administer Microsoft 365 applications and services. Manage and maintain devices using Microsoft Intune. Investigate and resolve VPN and remote access issues. Support end-user device deployments, laptop builds, and hardware refresh activities. Escalate complex issues where required and work collaboratively with wider IT teams. Deliver a high level of customer service while supporting users at all levels of the business. Essential Skills & Experience Must hold active SC Clearance. Proven experience in a 2nd Line Support role. Strong Microsoft 365 (O365/M365) support experience. Hands-on experience with Microsoft Intune . Experience troubleshooting VPN connectivity issues. Strong Windows 10/11 support skills. Excellent customer service and communication skills. Ability to work effectively in a fast-paced, customer-facing environment. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week. For more information, please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
22/07/2026
Full time
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week. For more information, please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
A large global organisation is looking for a Network Engineer to join its Operational Technology (OT) team. This will be an initial 6-12 months+ contract with the opportunity for multiple extensions. The role will be work on a hybrid basis (UK Based). Key Responsibilities Design, configure, maintain and optimise OT network infrastructure, ensuring high levels of availability, resilience and security. Configure and manage network devices including Switches, Routers, Firewalls and edge networking equipment. Investigate and resolve complex network incidents, providing 2nd line technical expertise where required. Support the deployment, commissioning and ongoing enhancement of OT network solutions across multiple sites. Work closely with OT engineers, project teams and third-party vendors to deliver network infrastructure projects and upgrades. About You Strong understanding of networking technologies including TCP/IP, VLANs, routing, switching, DNS, DHCP and Firewall configuration. Experience configuring and supporting enterprise network infrastructure (Cisco, HPE, Aruba, Fortinet or similar). Comfortable troubleshooting complex network issues using command-line tools and diagnostic utilities. Experience with Windows Server, Active Directory and Azure environments. Knowledge of network monitoring, performance analysis and infrastructure best practices. Understanding of ITIL principles and structured change management processes. Full UK driving licence, valid passport and willingness to travel when required.
22/07/2026
Contractor
A large global organisation is looking for a Network Engineer to join its Operational Technology (OT) team. This will be an initial 6-12 months+ contract with the opportunity for multiple extensions. The role will be work on a hybrid basis (UK Based). Key Responsibilities Design, configure, maintain and optimise OT network infrastructure, ensuring high levels of availability, resilience and security. Configure and manage network devices including Switches, Routers, Firewalls and edge networking equipment. Investigate and resolve complex network incidents, providing 2nd line technical expertise where required. Support the deployment, commissioning and ongoing enhancement of OT network solutions across multiple sites. Work closely with OT engineers, project teams and third-party vendors to deliver network infrastructure projects and upgrades. About You Strong understanding of networking technologies including TCP/IP, VLANs, routing, switching, DNS, DHCP and Firewall configuration. Experience configuring and supporting enterprise network infrastructure (Cisco, HPE, Aruba, Fortinet or similar). Comfortable troubleshooting complex network issues using command-line tools and diagnostic utilities. Experience with Windows Server, Active Directory and Azure environments. Knowledge of network monitoring, performance analysis and infrastructure best practices. Understanding of ITIL principles and structured change management processes. Full UK driving licence, valid passport and willingness to travel when required.
2nd Line Support Engineer Location: Manchester, five days per week onsite Salary: £33,000 per annum We are looking for a 2nd Line Support Engineer to provide technical support across Microsoft technologies, Microsoft 365, end user devices, hardware and software. The role will involve resolving escalated incidents, diagnosing technical issues, managing user access, installing and configuring equipment, and maintaining accurate records through an IT service management system. Applicants should have: Previous 2nd line support or systems administration experience Strong Microsoft 365 and end user hardware knowledge Experience resolving incidents and technical problems An understanding of operating systems, networking and access management Strong communication and customer service skills Some travel between local sites and participation in an on call rota may be required.
22/07/2026
Full time
2nd Line Support Engineer Location: Manchester, five days per week onsite Salary: £33,000 per annum We are looking for a 2nd Line Support Engineer to provide technical support across Microsoft technologies, Microsoft 365, end user devices, hardware and software. The role will involve resolving escalated incidents, diagnosing technical issues, managing user access, installing and configuring equipment, and maintaining accurate records through an IT service management system. Applicants should have: Previous 2nd line support or systems administration experience Strong Microsoft 365 and end user hardware knowledge Experience resolving incidents and technical problems An understanding of operating systems, networking and access management Strong communication and customer service skills Some travel between local sites and participation in an on call rota may be required.
2nd Line IT Support Engineer - DV Cleared This position will require candidates to hold full DV clearance prior to application. Must have experience with O365, video conferencing and EUC device build/rollout Please contact me for more details on this role.
22/07/2026
Contractor
2nd Line IT Support Engineer - DV Cleared This position will require candidates to hold full DV clearance prior to application. Must have experience with O365, video conferencing and EUC device build/rollout Please contact me for more details on this role.
2nd Line Support Engineer Vacancy Job Title: 2nd Line Support Engineer Salary: Up to £42,000 Location: London (Hybrid - 3 days onsite) Type: Permanent An exciting opportunity has arisen for an experienced 2nd Line Support Engineer to join a growing IT team supporting a modern Microsoft environment. You'll provide 2nd line technical support across desktop, infrastructure and Microsoft 365 technologies, working closely with 1st and 3rd line teams to resolve escalated issues while contributing to a range of IT improvement projects. Key Responsibilities Provide 2nd line support for users across hardware, software and Microsoft technologies. Troubleshoot issues across Windows 10/11, Microsoft 365 and Active Directory. Administer user accounts, permissions and Group Policy within Active Directory and Entra ID. Support Microsoft 365 services including Exchange Online, Teams and SharePoint. Manage devices using Intune and assist with endpoint deployments. Troubleshoot networking issues including DNS, DHCP, TCP/IP and VPN connectivity. Build, image and deploy laptops and desktops. Escalate complex issues where required while maintaining excellent customer service. Assist with IT projects including Microsoft 365, cloud and infrastructure improvements. Maintain accurate documentation within the IT service management system. Essential Skills - 2nd Line Support Engineer Previous experience in a 2nd Line Support Engineer or similar IT support role. Windows 10 & Windows 11 administration and troubleshooting. Active Directory, Group Policy and Entra ID administration. Microsoft 365 including Exchange Online, Teams and SharePoint. Intune or other endpoint management platforms. Networking fundamentals (DNS, DHCP, TCP/IP and VPNs). Hardware troubleshooting, builds and device lifecycle management. Experience using an ITSM/ticketing system. Excellent communication and stakeholder management skills. Desirable - 2nd Line Support Engineer Azure administration experience. PowerShell scripting. VMware or Hyper-V exposure. Microsoft certifications. If you're an experienced 2nd Line Support Engineer looking to join a collaborative team with opportunities to develop your cloud and infrastructure skills, we'd love to hear from you.
22/07/2026
Full time
2nd Line Support Engineer Vacancy Job Title: 2nd Line Support Engineer Salary: Up to £42,000 Location: London (Hybrid - 3 days onsite) Type: Permanent An exciting opportunity has arisen for an experienced 2nd Line Support Engineer to join a growing IT team supporting a modern Microsoft environment. You'll provide 2nd line technical support across desktop, infrastructure and Microsoft 365 technologies, working closely with 1st and 3rd line teams to resolve escalated issues while contributing to a range of IT improvement projects. Key Responsibilities Provide 2nd line support for users across hardware, software and Microsoft technologies. Troubleshoot issues across Windows 10/11, Microsoft 365 and Active Directory. Administer user accounts, permissions and Group Policy within Active Directory and Entra ID. Support Microsoft 365 services including Exchange Online, Teams and SharePoint. Manage devices using Intune and assist with endpoint deployments. Troubleshoot networking issues including DNS, DHCP, TCP/IP and VPN connectivity. Build, image and deploy laptops and desktops. Escalate complex issues where required while maintaining excellent customer service. Assist with IT projects including Microsoft 365, cloud and infrastructure improvements. Maintain accurate documentation within the IT service management system. Essential Skills - 2nd Line Support Engineer Previous experience in a 2nd Line Support Engineer or similar IT support role. Windows 10 & Windows 11 administration and troubleshooting. Active Directory, Group Policy and Entra ID administration. Microsoft 365 including Exchange Online, Teams and SharePoint. Intune or other endpoint management platforms. Networking fundamentals (DNS, DHCP, TCP/IP and VPNs). Hardware troubleshooting, builds and device lifecycle management. Experience using an ITSM/ticketing system. Excellent communication and stakeholder management skills. Desirable - 2nd Line Support Engineer Azure administration experience. PowerShell scripting. VMware or Hyper-V exposure. Microsoft certifications. If you're an experienced 2nd Line Support Engineer looking to join a collaborative team with opportunities to develop your cloud and infrastructure skills, we'd love to hear from you.
Role Overview The Senior ICT Infrastructure Engineer is a hands on, technically authoritative role at the heart of Reply's UK internal infrastructure, responsible for the engineering, architecture, and governance of core endpoint, identity, and Microsoft 365 platforms, including the end to end build and administration of a new tenant. Operating across 1st, 2nd, and 3rd line support, the post holder combines day to day user support and desk side work with expert level incident resolution, security focused configuration, and platform optimisation in a government and defence context. They will own and enhance key services such as Intune, Entra ID, Purview, Conditional Access and endpoint security, while leading improvement initiatives, driving compliance with frameworks such as ISO 27001 and Cyber Essentials, and acting as a senior technical reference point and mentor within the ICT team. Responsibilities Own the engineering, architecture, and governance of core UK ICT platforms, including Microsoft 365, Intune, Entra ID, Purview, Conditional Access, and endpoint security tooling. Provide highly hands on 1st, 2nd, and 3rd line support, from routine user requests and laptop builds through to expert level troubleshooting and complex incident resolution. Lead the end to end provisioning, configuration, and ongoing administration of a new Microsoft 365 tenant, ensuring robust security baselines, Zero Trust principles, and appropriate controls for government and defence contexts. Design, implement, and maintain automation and infrastructure as code solutions (e.g. PowerShell, Microsoft Graph API, Terraform) to improve consistency, efficiency, and compliance. Ensure alignment with key security and compliance frameworks (including ISO 27001, GDPR, Cyber Essentials and relevant government standards), maintaining governance artefacts and technical standards documentation. Act as a senior technical reference point within the ICT team, providing mentoring, guidance, and review for junior colleagues and helping to define escalation paths and support best practices. Produce operational reporting and service trend analysis, recommending and delivering infrastructure improvements to enhance reliability, performance, and security. Engage with internal stakeholders and third party vendors (including Microsoft) to resolve escalations, shape infrastructure roadmaps, and ensure services effectively support Reply's consultants and project teams. About the Candidate Experienced senior infrastructure engineer with at least five years in endpoint management or infrastructure roles, ideally within secure or regulated environments. Deep, hands on expertise across Microsoft 365, Intune (including Autopilot), Entra ID, Conditional Access, and Purview, with a strong focus on security, compliance, and Zero Trust. Proficient in PowerShell scripting and familiar with the Microsoft Graph API; ideally comfortable with infrastructure as code approaches such as Terraform. Strong grounding in Windows and macOS security administration, patching, BitLocker, Defender for Endpoint, DLP, and broader endpoint security tooling. Demonstrable experience working with and owning security and compliance frameworks (e.g. ISO 27001, GDPR, Cyber Essentials) and an understanding of government security classifications. Confident communicator who can lead technical discussions, engage credibly with stakeholders at all levels, and mentor junior ICT colleagues. Holds (or can rapidly obtain) SC clearance, with continuous UK residency for at least five years and willingness to travel to Reply's UK offices as required. Highly hands on, pragmatic, and comfortable switching between low level 1st line tasks and complex 3rd line engineering work as part of a small, collaborative team. Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
22/07/2026
Full time
Role Overview The Senior ICT Infrastructure Engineer is a hands on, technically authoritative role at the heart of Reply's UK internal infrastructure, responsible for the engineering, architecture, and governance of core endpoint, identity, and Microsoft 365 platforms, including the end to end build and administration of a new tenant. Operating across 1st, 2nd, and 3rd line support, the post holder combines day to day user support and desk side work with expert level incident resolution, security focused configuration, and platform optimisation in a government and defence context. They will own and enhance key services such as Intune, Entra ID, Purview, Conditional Access and endpoint security, while leading improvement initiatives, driving compliance with frameworks such as ISO 27001 and Cyber Essentials, and acting as a senior technical reference point and mentor within the ICT team. Responsibilities Own the engineering, architecture, and governance of core UK ICT platforms, including Microsoft 365, Intune, Entra ID, Purview, Conditional Access, and endpoint security tooling. Provide highly hands on 1st, 2nd, and 3rd line support, from routine user requests and laptop builds through to expert level troubleshooting and complex incident resolution. Lead the end to end provisioning, configuration, and ongoing administration of a new Microsoft 365 tenant, ensuring robust security baselines, Zero Trust principles, and appropriate controls for government and defence contexts. Design, implement, and maintain automation and infrastructure as code solutions (e.g. PowerShell, Microsoft Graph API, Terraform) to improve consistency, efficiency, and compliance. Ensure alignment with key security and compliance frameworks (including ISO 27001, GDPR, Cyber Essentials and relevant government standards), maintaining governance artefacts and technical standards documentation. Act as a senior technical reference point within the ICT team, providing mentoring, guidance, and review for junior colleagues and helping to define escalation paths and support best practices. Produce operational reporting and service trend analysis, recommending and delivering infrastructure improvements to enhance reliability, performance, and security. Engage with internal stakeholders and third party vendors (including Microsoft) to resolve escalations, shape infrastructure roadmaps, and ensure services effectively support Reply's consultants and project teams. About the Candidate Experienced senior infrastructure engineer with at least five years in endpoint management or infrastructure roles, ideally within secure or regulated environments. Deep, hands on expertise across Microsoft 365, Intune (including Autopilot), Entra ID, Conditional Access, and Purview, with a strong focus on security, compliance, and Zero Trust. Proficient in PowerShell scripting and familiar with the Microsoft Graph API; ideally comfortable with infrastructure as code approaches such as Terraform. Strong grounding in Windows and macOS security administration, patching, BitLocker, Defender for Endpoint, DLP, and broader endpoint security tooling. Demonstrable experience working with and owning security and compliance frameworks (e.g. ISO 27001, GDPR, Cyber Essentials) and an understanding of government security classifications. Confident communicator who can lead technical discussions, engage credibly with stakeholders at all levels, and mentor junior ICT colleagues. Holds (or can rapidly obtain) SC clearance, with continuous UK residency for at least five years and willingness to travel to Reply's UK offices as required. Highly hands on, pragmatic, and comfortable switching between low level 1st line tasks and complex 3rd line engineering work as part of a small, collaborative team. Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
Profectus Recruitment are working with a growing Managed Service Provider who are looking to appoint an experienced 2nd / 3rd Line Support Engineer to join their technical team. This is a hands-on role for an experienced IT engineer who enjoys solving complex technical issues across a broad range of client environments, acting as a senior escalation point and supporting infrastructure changes and projects. The Role • Act as escalation point for complex technical issues • Troubleshoot and resolve incidents across server, network, cloud and end-user environments • Own high-priority tickets through to resolution • Support infrastructure changes, upgrades and project delivery • Carry out root cause analysis and implement permanent fixes • Provide onsite support when required • Work closely with internal teams and client stakeholders • Maintain accurate documentation and service records • Contribute to service improvement initiatives Technical Environment • Microsoft 365, Azure and identity platforms • Windows Server and virtualised environments • Networking, switching and firewall technologies • Intune and endpoint management • SharePoint and collaboration tools • Backup, DR and security tooling • PowerShell and automation Requirements • 5+ years' experience in IT support, infrastructure or MSP environments • Strong troubleshooting across Microsoft and business systems • Experience with virtualised environments and networking concepts • Working knowledge of Group Policy and Microsoft 365 (including Conditional Access) • Experience with Intune and endpoint management • Experience with firewalls, VLANs and backups • Experience with SharePoint and email migrations • PowerShell scripting or automation experience • Strong communication skills and ability to manage priorities • Full UK driving licence and access to a vehicle Desirable • MSP experience • Microsoft / Azure certifications • ITIL exposure • Mac experience What's on Offer • Broad exposure across multiple technologies and client environments • Involvement in infrastructure projects and upgrades • Training and certification support • Structured working environment • 25 days holiday plus bank holidays Working Pattern • Office-based in outskirts of Oxford, Monday to Friday • Regular client site visits • Standard hours with occasional earlier starts • Flexibility required when needed If you're an experienced engineer looking for a varied MSP role with real technical depth, this could be a strong next step
22/07/2026
Full time
Profectus Recruitment are working with a growing Managed Service Provider who are looking to appoint an experienced 2nd / 3rd Line Support Engineer to join their technical team. This is a hands-on role for an experienced IT engineer who enjoys solving complex technical issues across a broad range of client environments, acting as a senior escalation point and supporting infrastructure changes and projects. The Role • Act as escalation point for complex technical issues • Troubleshoot and resolve incidents across server, network, cloud and end-user environments • Own high-priority tickets through to resolution • Support infrastructure changes, upgrades and project delivery • Carry out root cause analysis and implement permanent fixes • Provide onsite support when required • Work closely with internal teams and client stakeholders • Maintain accurate documentation and service records • Contribute to service improvement initiatives Technical Environment • Microsoft 365, Azure and identity platforms • Windows Server and virtualised environments • Networking, switching and firewall technologies • Intune and endpoint management • SharePoint and collaboration tools • Backup, DR and security tooling • PowerShell and automation Requirements • 5+ years' experience in IT support, infrastructure or MSP environments • Strong troubleshooting across Microsoft and business systems • Experience with virtualised environments and networking concepts • Working knowledge of Group Policy and Microsoft 365 (including Conditional Access) • Experience with Intune and endpoint management • Experience with firewalls, VLANs and backups • Experience with SharePoint and email migrations • PowerShell scripting or automation experience • Strong communication skills and ability to manage priorities • Full UK driving licence and access to a vehicle Desirable • MSP experience • Microsoft / Azure certifications • ITIL exposure • Mac experience What's on Offer • Broad exposure across multiple technologies and client environments • Involvement in infrastructure projects and upgrades • Training and certification support • Structured working environment • 25 days holiday plus bank holidays Working Pattern • Office-based in outskirts of Oxford, Monday to Friday • Regular client site visits • Standard hours with occasional earlier starts • Flexibility required when needed If you're an experienced engineer looking for a varied MSP role with real technical depth, this could be a strong next step
Position: Senior IAM Engineer Location: Newport / Hybrid Daily Rate: £550 p.d Inside IR35 Clearance: UKSV SC Clearance Required We're seeking an experienced Senior IAM Engineer to join a high-profile defence client on a contract basis. This role will focus on the design, implementation and support of secure enterprise infrastructure, with a strong emphasis on Identity & Access Management. Key Responsibilities: Lead technical design and implementation of IAM and infrastructure solutions Support pre-sales activities, including solution scoping, effort estimation and documentation Integrate, test and deploy new hardware and software into live environments Administer and enhance enterprise systems (AD, Exchange, identity services, access controls) Provide 2nd line support and ensure adherence to SLAs Produce high-quality technical and operational documentation Essential Skills & Experience: Strong background in enterprise infrastructure and IAM engineering Experience with Active Directory (multi-forest), Exchange (2010/2016+), and MIM/FIM Solid understanding of GPO, DNS, PKI, SSO and PowerShell scripting Experience working in virtualised environments (VMware) Knowledge of Windows Server (+) and Exchange CUs Proven ability to lead small technical teams and deliver in project environments To learn more, please do reach out to Tom Royston via email on Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JBRP1_UKTJ
22/07/2026
Full time
Position: Senior IAM Engineer Location: Newport / Hybrid Daily Rate: £550 p.d Inside IR35 Clearance: UKSV SC Clearance Required We're seeking an experienced Senior IAM Engineer to join a high-profile defence client on a contract basis. This role will focus on the design, implementation and support of secure enterprise infrastructure, with a strong emphasis on Identity & Access Management. Key Responsibilities: Lead technical design and implementation of IAM and infrastructure solutions Support pre-sales activities, including solution scoping, effort estimation and documentation Integrate, test and deploy new hardware and software into live environments Administer and enhance enterprise systems (AD, Exchange, identity services, access controls) Provide 2nd line support and ensure adherence to SLAs Produce high-quality technical and operational documentation Essential Skills & Experience: Strong background in enterprise infrastructure and IAM engineering Experience with Active Directory (multi-forest), Exchange (2010/2016+), and MIM/FIM Solid understanding of GPO, DNS, PKI, SSO and PowerShell scripting Experience working in virtualised environments (VMware) Knowledge of Windows Server (+) and Exchange CUs Proven ability to lead small technical teams and deliver in project environments To learn more, please do reach out to Tom Royston via email on Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JBRP1_UKTJ
Sanderson Government & Defence
Newport-on-tay, Fife
Position: Senior IAM Engineer Location: Newport / Hybrid Daily Rate: £550 p.d Inside IR35 Clearance: UKSV SC Clearance Required We're seeking an experienced Senior IAM Engineer to join a high-profile defence client on a contract basis. This role will focus on the design, implementation and support of secure enterprise infrastructure, with a strong emphasis on Identity & Access Management. Key Responsibilities: Lead technical design and implementation of IAM and infrastructure solutions Support pre-sales activities, including solution scoping, effort estimation and documentation Integrate, test and deploy new hardware and software into live environments Administer and enhance enterprise systems (AD, Exchange, identity services, access controls) Provide 2nd line support and ensure adherence to SLAs Produce high-quality technical and operational documentation Essential Skills & Experience: Strong background in enterprise infrastructure and IAM engineering Experience with Active Directory (multi-forest), Exchange (2010/2016+), and MIM/FIM Solid understanding of GPO, DNS, PKI, SSO and PowerShell scripting Experience working in virtualised environments (VMware) Knowledge of Windows Server (+) and Exchange CUs Proven ability to lead small technical teams and deliver in project environments To learn more, please do reach out to Tom Royston via email on Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JBRP1_UKTJ
22/07/2026
Full time
Position: Senior IAM Engineer Location: Newport / Hybrid Daily Rate: £550 p.d Inside IR35 Clearance: UKSV SC Clearance Required We're seeking an experienced Senior IAM Engineer to join a high-profile defence client on a contract basis. This role will focus on the design, implementation and support of secure enterprise infrastructure, with a strong emphasis on Identity & Access Management. Key Responsibilities: Lead technical design and implementation of IAM and infrastructure solutions Support pre-sales activities, including solution scoping, effort estimation and documentation Integrate, test and deploy new hardware and software into live environments Administer and enhance enterprise systems (AD, Exchange, identity services, access controls) Provide 2nd line support and ensure adherence to SLAs Produce high-quality technical and operational documentation Essential Skills & Experience: Strong background in enterprise infrastructure and IAM engineering Experience with Active Directory (multi-forest), Exchange (2010/2016+), and MIM/FIM Solid understanding of GPO, DNS, PKI, SSO and PowerShell scripting Experience working in virtualised environments (VMware) Knowledge of Windows Server (+) and Exchange CUs Proven ability to lead small technical teams and deliver in project environments To learn more, please do reach out to Tom Royston via email on Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JBRP1_UKTJ
Position: Senior IAM Engineer Location: Newport / Hybrid Daily Rate: £550 p.d Inside IR35 Clearance: UKSV SC Clearance Required We're seeking an experienced Senior IAM Engineer to join a high-profile defence client on a contract basis. This role will focus on the design, implementation and support of secure enterprise infrastructure, with a strong emphasis on Identity & Access Management. Key Responsibilities: Lead technical design and implementation of IAM and infrastructure solutions Support pre-sales activities, including solution scoping, effort estimation and documentation Integrate, test and deploy new hardware and software into live environments Administer and enhance enterprise systems (AD, Exchange, identity services, access controls) Provide 2nd line support and ensure adherence to SLAs Produce high-quality technical and operational documentation Essential Skills & Experience: Strong background in enterprise infrastructure and IAM engineering Experience with Active Directory (multi-forest), Exchange (2010/2016+), and MIM/FIM Solid understanding of GPO, DNS, PKI, SSO and PowerShell scripting Experience working in virtualised environments (VMware) Knowledge of Windows Server (+) and Exchange CUs Proven ability to lead small technical teams and deliver in project environments To learn more, please do reach out to Tom Royston via email on Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JBRP1_UKTJ
22/07/2026
Full time
Position: Senior IAM Engineer Location: Newport / Hybrid Daily Rate: £550 p.d Inside IR35 Clearance: UKSV SC Clearance Required We're seeking an experienced Senior IAM Engineer to join a high-profile defence client on a contract basis. This role will focus on the design, implementation and support of secure enterprise infrastructure, with a strong emphasis on Identity & Access Management. Key Responsibilities: Lead technical design and implementation of IAM and infrastructure solutions Support pre-sales activities, including solution scoping, effort estimation and documentation Integrate, test and deploy new hardware and software into live environments Administer and enhance enterprise systems (AD, Exchange, identity services, access controls) Provide 2nd line support and ensure adherence to SLAs Produce high-quality technical and operational documentation Essential Skills & Experience: Strong background in enterprise infrastructure and IAM engineering Experience with Active Directory (multi-forest), Exchange (2010/2016+), and MIM/FIM Solid understanding of GPO, DNS, PKI, SSO and PowerShell scripting Experience working in virtualised environments (VMware) Knowledge of Windows Server (+) and Exchange CUs Proven ability to lead small technical teams and deliver in project environments To learn more, please do reach out to Tom Royston via email on Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JBRP1_UKTJ
ASSA ABLOY Global Solutions
Willenhall, West Midlands
Senior Technical Specification and Support Manager Can you bring your technical skills to our Technical and Product department? Join our team based in UK and enjoy a Collaborative culture that empowers you to build a career you can be proud of. Responsibilities As our Senior Technical Specification and Support Manager, you will act as the organisation's senior technical authority across electronic access control systems. This role is focused on technical leadership, system design, training, and aftersales support ensuring robust, scalable, and compliant solutions across the UK & Ireland. You will lead complex solution design, support delivery and escalation functions, and drive technical capability across internal teams and partner networks. Act as the technical authority for electronic access control systems, ensuring best practice design, deployment, and assistance. Lead the design and validation of complex access control solutions, including integrations and high risk or strategic projects. Own and enhance the technical competency of the organisation and partners through structured training and knowledge transfer. Provide 2nd line technical assistance and escalation management, ensuring high service quality and rapid resolution of complex issues. Act as a critical interface between product, engineering, support, and the field, contributing to continuous improvement and innovation. Qualifications Has strong experience with electronic access control and security systems. Is skilled in system design, troubleshooting, and integrated solutions. Has good knowledge of networking, IP systems, cybersecurity, and integrations. Is experienced in technical assistance, escalation management, training, and mentoring. Has familiarity with enterprise access control platforms, compliance standards, and product testing/validation. Benefits Learning and career development opportunities, whether it's online learning, management training or enhancing your skills. A competitive salary and incentive scheme. Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program. We review applications regularly, so don't wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner at . Let's create a safer and more open world - together! To find out more about us, visit .
22/07/2026
Full time
Senior Technical Specification and Support Manager Can you bring your technical skills to our Technical and Product department? Join our team based in UK and enjoy a Collaborative culture that empowers you to build a career you can be proud of. Responsibilities As our Senior Technical Specification and Support Manager, you will act as the organisation's senior technical authority across electronic access control systems. This role is focused on technical leadership, system design, training, and aftersales support ensuring robust, scalable, and compliant solutions across the UK & Ireland. You will lead complex solution design, support delivery and escalation functions, and drive technical capability across internal teams and partner networks. Act as the technical authority for electronic access control systems, ensuring best practice design, deployment, and assistance. Lead the design and validation of complex access control solutions, including integrations and high risk or strategic projects. Own and enhance the technical competency of the organisation and partners through structured training and knowledge transfer. Provide 2nd line technical assistance and escalation management, ensuring high service quality and rapid resolution of complex issues. Act as a critical interface between product, engineering, support, and the field, contributing to continuous improvement and innovation. Qualifications Has strong experience with electronic access control and security systems. Is skilled in system design, troubleshooting, and integrated solutions. Has good knowledge of networking, IP systems, cybersecurity, and integrations. Is experienced in technical assistance, escalation management, training, and mentoring. Has familiarity with enterprise access control platforms, compliance standards, and product testing/validation. Benefits Learning and career development opportunities, whether it's online learning, management training or enhancing your skills. A competitive salary and incentive scheme. Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program. We review applications regularly, so don't wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner at . Let's create a safer and more open world - together! To find out more about us, visit .
Regional IT Support Engineer Devon Home-Based with Customer Site Visits £30,000 £35,000 DOE + Mileage Are you an experienced IT Support Engineer who enjoys building strong relationships with customers rather than spending every day behind a service desk? Do you have experience supporting Microsoft 365, Intune, networking and modern cloud environments? Would you like to work from home while becoming the trusted local engineer for customers across Devon and the South West? If so, this could be an excellent opportunity. We are recruiting for a growing Managed Service Provider delivering Modern Workplace, Microsoft 365, Azure, Cyber Security, Networking and IT Support solutions to businesses across the UK. As the company continues to expand, they are looking for an experienced engineer based in Devon to become their technical presence across the South West. You will work closely with colleagues based elsewhere in the UK, while taking responsibility for supporting customers throughout your region. The role combines remote technical support with regular customer site visits for hands-on troubleshooting, installations, technical advice and project work. This is not a position where tickets are simply passed on to someone else. You will be expected to take ownership of technical issues, communicate clearly with customers and see problems through to resolution. What You Will Be Doing Providing remote and onsite IT support to business customers Acting as an escalation point for more complex technical issues Supporting Microsoft 365, including Exchange Online, SharePoint and Teams Administering Microsoft Intune and Entra ID environments Troubleshooting desktops, laptops, servers and networking equipment Supporting Microsoft Defender and cyber security best practices Assisting with installations, upgrades and customer projects Keeping customers informed throughout the support process Researching and resolving unfamiliar technical problems Working closely with colleagues across the wider technical team Producing clear technical documentation and customer updates What We Are Looking ForEssential Experience in a 2nd Line Support, IT Support Engineer or MSP support position Strong Microsoft 365 administration skills Experience supporting Microsoft Intune and Entra ID Advanced desktop, application and user troubleshooting skills Good networking knowledge, including switches, wireless networks and firewalls Excellent customer service and communication skills Confidence working independently and managing your own workload A full UK driving licence and access to your own vehicle Based in Devon and able to travel to customer sites across the region Desirable Microsoft Defender experience Azure administration experience Windows Server administration Active Directory and Group Policy RMM and remote support tools PowerShell Cyber security knowledge Microsoft certifications Previous Managed Service Provider experience Why Join? Home-based role with genuine flexibility Become the trusted local engineer for customers across the South West Varied combination of technical support, projects and customer-facing work Exposure to modern Microsoft cloud and security technologies Ongoing training and professional development Clear progression opportunities within a growing MSP Friendly, supportive and collaborative technical team Please apply with an up-to-date CV for further information. JBRP1_UKTJ
22/07/2026
Full time
Regional IT Support Engineer Devon Home-Based with Customer Site Visits £30,000 £35,000 DOE + Mileage Are you an experienced IT Support Engineer who enjoys building strong relationships with customers rather than spending every day behind a service desk? Do you have experience supporting Microsoft 365, Intune, networking and modern cloud environments? Would you like to work from home while becoming the trusted local engineer for customers across Devon and the South West? If so, this could be an excellent opportunity. We are recruiting for a growing Managed Service Provider delivering Modern Workplace, Microsoft 365, Azure, Cyber Security, Networking and IT Support solutions to businesses across the UK. As the company continues to expand, they are looking for an experienced engineer based in Devon to become their technical presence across the South West. You will work closely with colleagues based elsewhere in the UK, while taking responsibility for supporting customers throughout your region. The role combines remote technical support with regular customer site visits for hands-on troubleshooting, installations, technical advice and project work. This is not a position where tickets are simply passed on to someone else. You will be expected to take ownership of technical issues, communicate clearly with customers and see problems through to resolution. What You Will Be Doing Providing remote and onsite IT support to business customers Acting as an escalation point for more complex technical issues Supporting Microsoft 365, including Exchange Online, SharePoint and Teams Administering Microsoft Intune and Entra ID environments Troubleshooting desktops, laptops, servers and networking equipment Supporting Microsoft Defender and cyber security best practices Assisting with installations, upgrades and customer projects Keeping customers informed throughout the support process Researching and resolving unfamiliar technical problems Working closely with colleagues across the wider technical team Producing clear technical documentation and customer updates What We Are Looking ForEssential Experience in a 2nd Line Support, IT Support Engineer or MSP support position Strong Microsoft 365 administration skills Experience supporting Microsoft Intune and Entra ID Advanced desktop, application and user troubleshooting skills Good networking knowledge, including switches, wireless networks and firewalls Excellent customer service and communication skills Confidence working independently and managing your own workload A full UK driving licence and access to your own vehicle Based in Devon and able to travel to customer sites across the region Desirable Microsoft Defender experience Azure administration experience Windows Server administration Active Directory and Group Policy RMM and remote support tools PowerShell Cyber security knowledge Microsoft certifications Previous Managed Service Provider experience Why Join? Home-based role with genuine flexibility Become the trusted local engineer for customers across the South West Varied combination of technical support, projects and customer-facing work Exposure to modern Microsoft cloud and security technologies Ongoing training and professional development Clear progression opportunities within a growing MSP Friendly, supportive and collaborative technical team Please apply with an up-to-date CV for further information. JBRP1_UKTJ
Huddersfield 30,000 - 35,000 Office Based Permanent Looking for more than just another IT support role? We're recruiting on behalf of a long-established Yorkshire manufacturer looking to strengthen its internal IT team with the appointment of an experienced IT Systems & Support Engineer. This is far more than a traditional support role. The business has a clear long-term succession plan in place and is looking for someone with the ambition and technical capability to develop into a broader IT Operations role over the next two years, working alongside an experienced IT Manager before taking on increasing responsibility. If you're looking for genuine career progression rather than simply moving sideways, this is an excellent opportunity to build your career within a stable, growing manufacturing business. The Role Joining a small, close-knit IT team, you'll provide day-to-day technical support whilst becoming increasingly involved in infrastructure, networking, cyber security and operational IT. Alongside you will be an experienced Business Systems Analyst responsible for ERP, MRP and wider business applications, allowing this role to focus on the operational technology estate. You'll gain exposure to a wide range of technologies and projects whilst working closely with experienced colleagues who are committed to supporting your development. Key Responsibilities Provide 1st and 2nd line support across the business Support Microsoft 365, Entra ID, Intune and Windows environments Assist with Windows Server and Hyper-V administration Support networking, switching and firewall infrastructure Manage user accounts, devices and endpoint technologies Assist with backup, disaster recovery and cyber security Support telephony, CCTV and manufacturing technology Work with third-party suppliers Contribute to infrastructure improvements and IT projects Maintain technical documentation and procedures Technology Environment Microsoft 365 Entra ID (Azure AD) Intune Autopilot Windows Server Hyper-V SonicWall Microsoft Defender Networking & Switching Backup & Disaster Recovery CCTV ERP-integrated manufacturing systems We're Interested In You'll probably already be working as a: IT Systems Engineer IT Support Engineer Senior IT Support Engineer 2nd Line Engineer 3rd Line Engineer Systems Administrator Infrastructure Engineer Technical Support Engineer Manufacturing experience would be advantageous but isn't essential. More important is someone who enjoys learning, takes ownership of problems and wants to continue developing technically whilst progressing into a broader operational role. Why Apply? Genuine progression into an IT Operations position Structured succession planning over the next two years Broad technical exposure across infrastructure and operational technology Small team where your contribution is recognised Stable and successful manufacturing environment Opportunity to influence systems and processes Long-term career development Salary: 30,000 - 35,000 Location: Huddersfield (Office Based) Why this opportunity? Most IT support roles offer incremental progression. This role offers something much rarer. The business is investing in someone now, giving them the time to develop, learn the environment and build the knowledge needed to take on a much broader operational IT position in the future. If you're ambitious, technically curious and looking for your next long-term move, we'd love to hear from you.
22/07/2026
Full time
Huddersfield 30,000 - 35,000 Office Based Permanent Looking for more than just another IT support role? We're recruiting on behalf of a long-established Yorkshire manufacturer looking to strengthen its internal IT team with the appointment of an experienced IT Systems & Support Engineer. This is far more than a traditional support role. The business has a clear long-term succession plan in place and is looking for someone with the ambition and technical capability to develop into a broader IT Operations role over the next two years, working alongside an experienced IT Manager before taking on increasing responsibility. If you're looking for genuine career progression rather than simply moving sideways, this is an excellent opportunity to build your career within a stable, growing manufacturing business. The Role Joining a small, close-knit IT team, you'll provide day-to-day technical support whilst becoming increasingly involved in infrastructure, networking, cyber security and operational IT. Alongside you will be an experienced Business Systems Analyst responsible for ERP, MRP and wider business applications, allowing this role to focus on the operational technology estate. You'll gain exposure to a wide range of technologies and projects whilst working closely with experienced colleagues who are committed to supporting your development. Key Responsibilities Provide 1st and 2nd line support across the business Support Microsoft 365, Entra ID, Intune and Windows environments Assist with Windows Server and Hyper-V administration Support networking, switching and firewall infrastructure Manage user accounts, devices and endpoint technologies Assist with backup, disaster recovery and cyber security Support telephony, CCTV and manufacturing technology Work with third-party suppliers Contribute to infrastructure improvements and IT projects Maintain technical documentation and procedures Technology Environment Microsoft 365 Entra ID (Azure AD) Intune Autopilot Windows Server Hyper-V SonicWall Microsoft Defender Networking & Switching Backup & Disaster Recovery CCTV ERP-integrated manufacturing systems We're Interested In You'll probably already be working as a: IT Systems Engineer IT Support Engineer Senior IT Support Engineer 2nd Line Engineer 3rd Line Engineer Systems Administrator Infrastructure Engineer Technical Support Engineer Manufacturing experience would be advantageous but isn't essential. More important is someone who enjoys learning, takes ownership of problems and wants to continue developing technically whilst progressing into a broader operational role. Why Apply? Genuine progression into an IT Operations position Structured succession planning over the next two years Broad technical exposure across infrastructure and operational technology Small team where your contribution is recognised Stable and successful manufacturing environment Opportunity to influence systems and processes Long-term career development Salary: 30,000 - 35,000 Location: Huddersfield (Office Based) Why this opportunity? Most IT support roles offer incremental progression. This role offers something much rarer. The business is investing in someone now, giving them the time to develop, learn the environment and build the knowledge needed to take on a much broader operational IT position in the future. If you're ambitious, technically curious and looking for your next long-term move, we'd love to hear from you.
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Embedded Systems Engineer - AI Innovation Cwmbran, South Wales On Site - occasional opportunity for home working Skills: Artificial Intelligence, Machine Learning, Real-Time, Embedded development, Custom Models, Sensor Fusion, Automation, Edge AI, RTOS, Deep learning, LLM, ANN, C++, Electronics, Mechatronics, Robotics Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: Early finish on Fridays Competitive salary and annual bonus and pay review 25 days' holiday + bank holidays (option to buy/sell) Strong Pension scheme and life assurance Professional development, ongoing training, mentoring Onsite amenities: parking, restaurant, bicycle storage, showers Family-friendly and accessible workplace policies Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision We are looking for passionate individuals to join our Engineering Innovation team as an Embedded Systems Engineer at our Cwmbran, South Wales site. Your Role As a key member of our Research & Technology team at Safran Seats, you'll use cutting-edge artificial intelligence to improve our products and processes - particularly by elevating passenger experience with intelligent edge-based systems in aircraft cabins. You'll collaborate with experts, partners, and innovators, using your hands-on technical skills to bring AI concepts from idea to real-world demonstration, all while helping build AI capabilities among colleagues. Key Responsibilities: Build deep technical and regulatory understanding of our cabin/seat electronic and data systems. Develop and test edge-AI solutions that enhance passenger experience and advance internal R&T workflows. Lead proof-of-concept trials and demonstrate the value of AI for real Safran products. Drive projects through our Technology Readiness Level process, ensuring compliance and maturity. Share AI knowledge across teams; be an in-house AI ambassador! Manage external collaborations with universities and technology partners. Maintain up-to-date project plans, budgets, and technical records. Represent Safran at industry conferences and technology events. What You'll Bring Degree (or equivalent experience) in Engineering, Computer Science, Data Science, Electronics, or similar (Essential) Proven experience designing, training, and deploying AI/ML models (deep learning/classical ML) on real-world problems (Essential) Hands-on skills integrating and deploying AI solutions on edge or resource-constrained platforms (MCUs, MPUs, GPUs, SoCs) (Essential) Programming proficiency: Python, C/C++, TensorFlow/PyTorch; version control (e.g., Git) (Essential) Innovative, practical, and communicative - comfortable explaining AI concepts and collaborating with a wide range of stakeholders (Essential) Proven experience in custom model generation with model optimisation to achieve performance targets within system constraints. (Essential) Embedded system development using RTOS, with experience in debugging and troubleshooting target hardware. (Desirable) Postgraduate qualification or formal training in AI/ML, data science, human-computer interaction or related specialism. (Desirable) At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
22/07/2026
Full time
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Embedded Systems Engineer - AI Innovation Cwmbran, South Wales On Site - occasional opportunity for home working Skills: Artificial Intelligence, Machine Learning, Real-Time, Embedded development, Custom Models, Sensor Fusion, Automation, Edge AI, RTOS, Deep learning, LLM, ANN, C++, Electronics, Mechatronics, Robotics Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: Early finish on Fridays Competitive salary and annual bonus and pay review 25 days' holiday + bank holidays (option to buy/sell) Strong Pension scheme and life assurance Professional development, ongoing training, mentoring Onsite amenities: parking, restaurant, bicycle storage, showers Family-friendly and accessible workplace policies Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision We are looking for passionate individuals to join our Engineering Innovation team as an Embedded Systems Engineer at our Cwmbran, South Wales site. Your Role As a key member of our Research & Technology team at Safran Seats, you'll use cutting-edge artificial intelligence to improve our products and processes - particularly by elevating passenger experience with intelligent edge-based systems in aircraft cabins. You'll collaborate with experts, partners, and innovators, using your hands-on technical skills to bring AI concepts from idea to real-world demonstration, all while helping build AI capabilities among colleagues. Key Responsibilities: Build deep technical and regulatory understanding of our cabin/seat electronic and data systems. Develop and test edge-AI solutions that enhance passenger experience and advance internal R&T workflows. Lead proof-of-concept trials and demonstrate the value of AI for real Safran products. Drive projects through our Technology Readiness Level process, ensuring compliance and maturity. Share AI knowledge across teams; be an in-house AI ambassador! Manage external collaborations with universities and technology partners. Maintain up-to-date project plans, budgets, and technical records. Represent Safran at industry conferences and technology events. What You'll Bring Degree (or equivalent experience) in Engineering, Computer Science, Data Science, Electronics, or similar (Essential) Proven experience designing, training, and deploying AI/ML models (deep learning/classical ML) on real-world problems (Essential) Hands-on skills integrating and deploying AI solutions on edge or resource-constrained platforms (MCUs, MPUs, GPUs, SoCs) (Essential) Programming proficiency: Python, C/C++, TensorFlow/PyTorch; version control (e.g., Git) (Essential) Innovative, practical, and communicative - comfortable explaining AI concepts and collaborating with a wide range of stakeholders (Essential) Proven experience in custom model generation with model optimisation to achieve performance targets within system constraints. (Essential) Embedded system development using RTOS, with experience in debugging and troubleshooting target hardware. (Desirable) Postgraduate qualification or formal training in AI/ML, data science, human-computer interaction or related specialism. (Desirable) At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
Technical Team Lead Location: Broxbourne, Essex (site-based, with a UK driving licence required for travel between sites/client visits) Job Type: Full-time, Permanent Sector: IT Solutions & Cyber Security (Managed Service Provider) Reports To: Head of Service Delivery / Operations Manager About the Company Our client is a market-leading IT Solutions and Cyber Security provider, delivering managed IT and security services to a growing base of business customers. Following a sustained period of growth, they are expanding their service delivery team and are looking for an experienced Technical Team Lead to help shape and strengthen their Service Desk function. This is a confidential search; the client's identity will be disclosed to shortlisted candidates. The Role As Technical Team Lead, you will take day-to-day ownership of the Service Desk, leading and developing a team of engineers while acting as the senior technical escalation point for complex 2nd and 3rd line issues. You'll balance hands-on technical problem-solving with team leadership, and you'll play an active role in wider infrastructure and client projects as the business continues to grow. Key Responsibilities Lead, mentor and develop the Service Desk team, driving performance, ticket quality and SLA adherence. Act as the senior escalation point for complex 2nd and 3rd line technical issues, taking ownership through to resolution. Support, coach and upskill engineers, carrying out call/ticket quality reviews and identifying training needs. Monitor ticket queues, workloads and priorities to ensure efficient allocation and timely resolution. Contribute to and take part in client infrastructure projects, migrations and technology rollouts. Assist with the design, implementation and maintenance of M365, Azure and networking environments for clients. Identify recurring issues and drive proactive, root-cause fixes and process improvements. Maintain accurate documentation, including knowledge base articles and client-specific procedures. Liaise with clients directly where required, including occasional on-site visits. Support out-of-hours or on-call cover as part of a rota, where applicable. Skills & Experience Required Previous experience within an MSP (Managed Service Provider) environment is essential. Proven experience leading, supervising or mentoring a technical team, or ready to take the next step into a lead role. Strong working knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Intune). Solid experience with Microsoft Azure (administration, virtual networks, Entra ID/Azure AD). Good understanding of networking fundamentals (routing, switching, firewalls, VPNs, DNS/DHCP). Experience with Windows Server administration, Active Directory and virtualisation platforms. Awareness of core cyber security principles and best practice (endpoint protection, patching, backup/DR). Excellent troubleshooting skills across 2nd and 3rd line technical issues. Strong communication skills, with the ability to explain technical issues clearly to both colleagues and clients. A full, valid UK driving licence is required for this role. What's On Offer A key leadership role within a growing, market-leading IT and cyber security provider. Genuine progression opportunities as the business continues to scale. Exposure to varied projects across M365, Azure, networking and security. Supportive, close-knit team environment with investment in ongoing training and certifications. Competitive salary, dependent on experience.
21/07/2026
Full time
Technical Team Lead Location: Broxbourne, Essex (site-based, with a UK driving licence required for travel between sites/client visits) Job Type: Full-time, Permanent Sector: IT Solutions & Cyber Security (Managed Service Provider) Reports To: Head of Service Delivery / Operations Manager About the Company Our client is a market-leading IT Solutions and Cyber Security provider, delivering managed IT and security services to a growing base of business customers. Following a sustained period of growth, they are expanding their service delivery team and are looking for an experienced Technical Team Lead to help shape and strengthen their Service Desk function. This is a confidential search; the client's identity will be disclosed to shortlisted candidates. The Role As Technical Team Lead, you will take day-to-day ownership of the Service Desk, leading and developing a team of engineers while acting as the senior technical escalation point for complex 2nd and 3rd line issues. You'll balance hands-on technical problem-solving with team leadership, and you'll play an active role in wider infrastructure and client projects as the business continues to grow. Key Responsibilities Lead, mentor and develop the Service Desk team, driving performance, ticket quality and SLA adherence. Act as the senior escalation point for complex 2nd and 3rd line technical issues, taking ownership through to resolution. Support, coach and upskill engineers, carrying out call/ticket quality reviews and identifying training needs. Monitor ticket queues, workloads and priorities to ensure efficient allocation and timely resolution. Contribute to and take part in client infrastructure projects, migrations and technology rollouts. Assist with the design, implementation and maintenance of M365, Azure and networking environments for clients. Identify recurring issues and drive proactive, root-cause fixes and process improvements. Maintain accurate documentation, including knowledge base articles and client-specific procedures. Liaise with clients directly where required, including occasional on-site visits. Support out-of-hours or on-call cover as part of a rota, where applicable. Skills & Experience Required Previous experience within an MSP (Managed Service Provider) environment is essential. Proven experience leading, supervising or mentoring a technical team, or ready to take the next step into a lead role. Strong working knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Intune). Solid experience with Microsoft Azure (administration, virtual networks, Entra ID/Azure AD). Good understanding of networking fundamentals (routing, switching, firewalls, VPNs, DNS/DHCP). Experience with Windows Server administration, Active Directory and virtualisation platforms. Awareness of core cyber security principles and best practice (endpoint protection, patching, backup/DR). Excellent troubleshooting skills across 2nd and 3rd line technical issues. Strong communication skills, with the ability to explain technical issues clearly to both colleagues and clients. A full, valid UK driving licence is required for this role. What's On Offer A key leadership role within a growing, market-leading IT and cyber security provider. Genuine progression opportunities as the business continues to scale. Exposure to varied projects across M365, Azure, networking and security. Supportive, close-knit team environment with investment in ongoing training and certifications. Competitive salary, dependent on experience.
2nd Line IT Support Engineer Tamworth, Staffordshire (Office Based) Permanent Up to £40,000 per annum Are you ready to take the next step in your IT career? We're looking for an enthusiastic and motivated IT Support Engineer who has already established themselves in a Support role and is keen to develop their technical skills across infrastructure, cloud technologies and project delivery. This is an excellent opportunity to join a supportive IT team where you'll play a key role in delivering high-quality technical support while gaining exposure to a broad range of technologies and contributing to projects that shape the future of the business. The Role As a 2nd Line IT Support Engineer, you'll act as the technical escalation point for more complex support issues, working closely with end users to resolve problems efficiently while maintaining excellent customer service. Alongside your support responsibilities, you'll be encouraged to broaden your technical knowledge, contribute to infrastructure improvements, and assist with the delivery of IT projects. Your responsibilities will include: Providing 2nd line technical support and acting as the escalation point for the Service Desk. Troubleshooting and resolving more complex hardware, software and infrastructure issues. Supporting and maintaining the company's IT systems and infrastructure. Coordinating software updates, security patches and version upgrades. Managing IT changes through established change control processes. Supporting IT projects, including planning and technical implementation. Purchasing, provisioning and configuring IT equipment. Managing IT requirements for new starters, movers and leavers. Producing and maintaining technical documentation and knowledge base articles. Contributing ideas to improve systems, processes and the overall IT roadmap. Ensuring systems and changes comply with security standards and regulatory requirements. About You You'll have experience working within an IT support environment and be passionate about developing your technical skills. Just as importantly, you'll enjoy solving problems, helping users and continuously learning new technologies. Experience with some of the following would be advantageous: Windows 11 Windows Server (2016 onwards) Microsoft 365 Microsoft Teams Microsoft Exchange Microsoft Azure VMware vSphere Citrix XenApp IIS Dell Networking Sophos technologies Mitel telephony Don't worry if you haven't worked with every technology listed above. A genuine enthusiasm for IT, a proactive approach to learning and a desire to build your technical expertise are far more important. We're Looking For Someone Who Is: Passionate about technology and eager to learn. Customer-focused with excellent communication skills. Able to prioritise workload effectively and remain calm under pressure. A logical problem solver with strong attention to detail. Keen to contribute ideas and support continuous improvement. A collaborative team player with a positive, proactive attitude. What's on Offer Salary up to £40,000 . A permanent, office-based role in Tamworth, Staffordshire . Exposure to a wide range of modern infrastructure and cloud technologies. Opportunities to work on technical projects and develop your skills. A supportive environment that encourages learning and career progression. If you're looking for a role where you'll continue to grow technically while making a real contribution to the IT team, we'd love to hear from you.
21/07/2026
Full time
2nd Line IT Support Engineer Tamworth, Staffordshire (Office Based) Permanent Up to £40,000 per annum Are you ready to take the next step in your IT career? We're looking for an enthusiastic and motivated IT Support Engineer who has already established themselves in a Support role and is keen to develop their technical skills across infrastructure, cloud technologies and project delivery. This is an excellent opportunity to join a supportive IT team where you'll play a key role in delivering high-quality technical support while gaining exposure to a broad range of technologies and contributing to projects that shape the future of the business. The Role As a 2nd Line IT Support Engineer, you'll act as the technical escalation point for more complex support issues, working closely with end users to resolve problems efficiently while maintaining excellent customer service. Alongside your support responsibilities, you'll be encouraged to broaden your technical knowledge, contribute to infrastructure improvements, and assist with the delivery of IT projects. Your responsibilities will include: Providing 2nd line technical support and acting as the escalation point for the Service Desk. Troubleshooting and resolving more complex hardware, software and infrastructure issues. Supporting and maintaining the company's IT systems and infrastructure. Coordinating software updates, security patches and version upgrades. Managing IT changes through established change control processes. Supporting IT projects, including planning and technical implementation. Purchasing, provisioning and configuring IT equipment. Managing IT requirements for new starters, movers and leavers. Producing and maintaining technical documentation and knowledge base articles. Contributing ideas to improve systems, processes and the overall IT roadmap. Ensuring systems and changes comply with security standards and regulatory requirements. About You You'll have experience working within an IT support environment and be passionate about developing your technical skills. Just as importantly, you'll enjoy solving problems, helping users and continuously learning new technologies. Experience with some of the following would be advantageous: Windows 11 Windows Server (2016 onwards) Microsoft 365 Microsoft Teams Microsoft Exchange Microsoft Azure VMware vSphere Citrix XenApp IIS Dell Networking Sophos technologies Mitel telephony Don't worry if you haven't worked with every technology listed above. A genuine enthusiasm for IT, a proactive approach to learning and a desire to build your technical expertise are far more important. We're Looking For Someone Who Is: Passionate about technology and eager to learn. Customer-focused with excellent communication skills. Able to prioritise workload effectively and remain calm under pressure. A logical problem solver with strong attention to detail. Keen to contribute ideas and support continuous improvement. A collaborative team player with a positive, proactive attitude. What's on Offer Salary up to £40,000 . A permanent, office-based role in Tamworth, Staffordshire . Exposure to a wide range of modern infrastructure and cloud technologies. Opportunities to work on technical projects and develop your skills. A supportive environment that encourages learning and career progression. If you're looking for a role where you'll continue to grow technically while making a real contribution to the IT team, we'd love to hear from you.
