Global Technology Solutions Ltd

Desktop Support EngineerLocation: Yeovil Salary: £29,290Requirements: must either hold or be able to obtain SC security clearance, British nationals onlyThe site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant.This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on FridaysAs a Desktop Support Engineer your role will involve: Desktop / Laptop / VDI build, configuration and deployment to end users Software installation / deployment Smartphone deployment Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls Hardware installation / upgrade / break fix for desktop, laptop, and server Smartphone support Service Desk cover as required Assisting with customer projectsWhat we're looking for: Full UK driving license is essential to provide support across the large site and surrounding satellite sites Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support Microsoft Office 2010 onwards Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role Knowledge of Microsoft SCCM and OS / Application deployment Good verbal communication: ability to communicate to all levels Good written communication: concise and accurate call logging, documentation and email correspondence Good time management / organisational skills Work well as part of a team or independently Driving licence essential to provide support across the large site and surrounding satellite sitesDesirable skills / qualifications: Microsoft Windows 7/10 training and certification Active Directory management Understanding of SCCM Understanding of Mobile Iron or similar mobile device management platforms Understanding of McAfee EPAs an Company Employee you will benefit from: Flexible benefits including, medical insurance and eyecare vouchers Company pension scheme Income protection after 6 month's service 23 days holiday raising to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance ProgrammeIf you have the skill required, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Desktop Support Engineer Location: Yeovil Salary: £29,290 Requirements: must either hold or be able to obtain SC security clearance, British nationals only The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant. This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays As a Desktop Support Engineer your role will involve: * Desktop/Laptop/VDI build, configuration and deployment to end users * Software installation/deployment * Smartphone deployment * Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smartphone support * Service Desk cover as required * Assisting with customer projects What we're looking for: * Full UK driving license is essential to provide support across the large site and surrounding satellite sites * Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support * Microsoft Office 2010 onwards * Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role * Knowledge of Microsoft SCCM and OS/Application deployment * Good verbal communication: ability to communicate to all levels * Good written communication: concise and accurate call logging, documentation and email correspondence * Good time management/organisational skills * Work well as part of a team or independently * Driving licence essential to provide support across the large site and surrounding satellite sites Desirable skills/qualifications: * Microsoft Windows 7/10 training and certification * Active Directory management * Understanding of SCCM * Understanding of Mobile Iron or similar mobile device management platforms * Understanding of McAfee EP As an Company Employee you will benefit from: * Flexible benefits including, medical insurance and eyecare vouchers * Company pension scheme * Income protection after 6 month's service * 23 days holiday raising to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme If you have the skill required, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

We have an exciting opportunity for a SCCM Engineer to join a blue chip organisation in Southampton on an initial 12 month contract. This role will be onsite. Role is inside IR35 and therefore umbrella contractors onlyKey Tasks and Experience Creating and maintaining task sequence in SCCM for OSD. Create and maintain driver packages for systems from multiple Vendors (Client/Dell Desktops/Laptops) Experience with MDT integrated with SCCM. Experience with Online and Offline Windows image deployment. Experience with collecting images using Sysprep. Experience with WinPE and PXE booting for Windows Imaging Experience with OS boot image and adding mandatory drivers. Create, update, and maintain multiple windows OS images for Enterprise leveraging MECM and MDT Strong knowledge in Windows 10 & 11 in-place upgrades in large enterprise environments Experience in best practices of image optimization for Windows 10 and 11 Expertise in troubleshooting OS imaging related issues, hardware, and driver issues. Experience in PowerShell scripting for automating custom tasks in Image deployment. Strong knowledge in building custom Task Sequences, troubleshooting and debugging. Good Experience in Microsoft Windows OSD principles and implementation including Sysprep, Windows Image Format (WIM), Unattended automation, Panther, User State Migration Tool (USMT), Windows Preinstallation Environment (WinPE) and Preboot Execution Environment (PXE). Maintain Windows OS desktop security hardening Maintain documentation of their activities and having checklists for the various tasks in their respective area of responsibility."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy

location: Edinburgh Pay rate:£200 per day Duration: 3-6 month contract Hours 37.5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays Must already hold SC Security Clearance Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for Incident ticket handling, escalation and problem diagnosis Desktop / Laptop / VDI - build, configuration and deployment to end users Assist with software installation / deployment Assist with Smarthphone deployments Secondary role requirements: Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation / upgrade / break fix for desktop, laptop, and server Smarthpone support Assisting with customer projects Create and update procedural documentation Basic telephony support and cable patching Provide second line operational support across a variety of platforms. Initial investigation and reporting of network failures. Essential Skills and Qualifications: Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support Knowledge of Microsoft Office 2010 onwards Working knowledge of Active Directory - Users and Computers Have an understanding of DNS, DHCP Working knowledge of Cisco AnyConnect VPN RSA Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS / Application deployment Good written communication: concise and accurate call logging, documentation and email correspondence Able to work well as part of a team or independently Desirable skills / qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification If you have the skills required please apply now 'In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy JBRP1_UKTJ

Job Title: Infrastructure Support Engineer III Contract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflowsESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto DefendpointDESIRABLE SKILLS/QUALIFICATIONS: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP / MCSEIf you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy

Job title: Desktop Engineer (with network experience)Contract length: 3-monthsDay rate: £240 inside ir35 through umbrella Location: Edinburgh Must be holding SC Clearance Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: Easy access to travel links Free on-site parking Employee rates at the on-site restaurantSite hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for Incident ticket handling, escalation and problem diagnosis Desktop / Laptop / VDI - build, configuration and deployment to end users Assist with software installation / deployment Assist with Smarthphone deploymentsSecondary role requirements: Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation / upgrade / break fix for desktop, laptop, and server Smarthpone support Network patching and trouble shooting Essential Skills and Qualifications: Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support Knowledge of Microsoft Office 2010 onwards Working knowledge of Active Directory - Users and Computers Have an understanding of DNS, DHCP Working knowledge of Cisco AnyConnect VPN RSA Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS / Application deployment Good written communication: concise and accurate call logging, documentation and email correspondence Able to work well as part of a team or independentlyDesirable skills / qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certificationIf you have the skill required, please apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy

Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise supportContract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial.The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux related certification To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencingif you have the skills required please apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy

Job title: Desktop Engineer (with network experience) Contract length: 3-months Day rate: £240 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: * Easy access to travel links * Free on-site parking * Employee rates at the on-site restaurant Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Network patching and troubleshooting Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skill required, please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy

Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise support Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging * Excellent knowledge of Red Hat Network Satellite for system management and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in customer meetings * Red Hat Certified Engineer or other Red Hat/Linux related certification * To manage a range of Linux technology's RHLE, RHNS, Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site * Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity * RHLE High availability including clustering, fencing and unfencing if you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy

Technical Support Specialist - 2nd / 3rd line Ashford, Middlesex Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8) 3 days per week Hybrid (following initial 3 months full time onsite).The Technical Support Specialist will have the following skills/background;Essential experience: Ability to navigate and work efficiently using IT software. Logging using inhouse CRM. Accurate ticket resolution. Document and maintain detailed records of support interactions and solutions. Liaise with 3rd parties Dealing with 2nd / 3rd line queries effectively to competition. Patient with excellent customer service skills/commercial awareness Excellent Problem Solver and team player Confident and able to communicate clearly and effectively Ability to communicate and provide great customer service Being able to work independently and part of a team Able to cope under pressure and meet deadlines Great organizational skills Outgoing and forward-thinking mindsetDesirable: Experience of inputting Import & Export entries preferably using Sequoia (any comparable system is adequate as training will be given where needed). Be able to deal with customs clearance processes for import / export and any issues that may arise Freight forwarding ops knowledge Knowledge of freight software packages 2+ Years in Freight Forwarding Industry, Service Desk or technology-related role.Shift patterns. 08:00 - 16:30, 09:00 - 17:30, 10:30 - 19:00 Mon > Fri 09:00 - 17:00 Weekends 09:00 - 17:00 Bank holidays Outside of these times - on-call service. OOHS cover 1-in-8 -19:00 - 08:00. Working a standard 09:00 - 17:30 during OOHs week. Benefits. Starting on 25 days. After 5 years served an additional 5 days is granted for that calendar year and every subsequent 5 years after. Coverage by Aviva offered after probation Health shield insurance covering such areas as dental, optical etc following a year's employment Life insurance for the sum of £250,000 again following a year's employment Pension Auto enrolment, company currently contribute 8% vs employee 4% "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Technical Support Specialist - 2nd/3rd line Ashford, Middlesex Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8) 3 days per week Hybrid (following initial 3 months full time onsite). The Technical Support Specialist will have the following skills/background; Essential experience: * Ability to navigate and work efficiently using IT software. * Logging using inhouse CRM. Accurate ticket resolution. * Document and maintain detailed records of support interactions and solutions. * Liaise with 3rd parties * Dealing with 2nd/3rd line queries effectively to competition. * Patient with excellent customer service skills/commercial awareness * Excellent Problem Solver and team player * Confident and able to communicate clearly and effectively * Ability to communicate and provide great customer service * Being able to work independently and part of a team * Able to cope under pressure and meet deadlines * Great organizational skills * Outgoing and forward-thinking mindset Desirable: * Experience of inputting Import & Export entries preferably using Sequoia (any comparable system is adequate as training will be given where needed). * Be able to deal with customs clearance processes for import/export and any issues that may arise * Freight forwarding ops knowledge * Knowledge of freight software packages * 2+ Years in Freight Forwarding Industry, Service Desk or technology-related role. Shift patterns. * 08:00 - 16:30, 09:00 - 17:30, 10:30 - 19:00 Mon > Fri * 09:00 - 17:00 Weekends * 09:00 - 17:00 Bank holidays * Outside of these times - on-call service. OOHS cover 1-in-8 -19:00 - 08:00. Working a standard 09:00 - 17:30 during OOHs week. Benefits. * Starting on 25 days. After 5 years served an additional 5 days is granted for that calendar year and every subsequent 5 years after. * Coverage by Aviva offered after probation * Health shield insurance covering such areas as dental, optical etc following a year's employment * Life insurance for the sum of £250,000 again following a year's employment * Pension Auto enrolment, company currently contribute 8% vs employee 4% "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 07:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy

Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on ."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy

Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent in Hungarian and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on ."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy

Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy

Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy

Ideal location - East London Salary - £25000 - £27000Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: medium size van + Parking cards and Fuel cards + PensionStart date - ASAPWe have an exciting opportunity for a field service engineer to join a blue chip organisation on a permanent basis in East London. Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements Provide support services for a range of IT equipment including but not limited to PCs,laptops, tablets, printers, peripherals and point of sales systems Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment Obtain/maintain a set of vendor certifications as required to perform the role Follow documented procedures and provide constructive feedback for continuous improvement Always adhere to safety and electric static discharge (ESD) precautions Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out Participate in the on-call rota which includes mornings, evenings and weekends (oncall allowances apply) Providing support services into the wider teams within the Integrated Technology Solutions department Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates applyQualifications Skills and Experience Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals Ability to install and configure software as per customer requirements Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP Good all-round understanding of hardware maintenance/break-fix Hold a full UK Driving Licence Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend external and varied customer base Quality focused with excellent attention to detail Capable of working independently and remotely on a wide range of products Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support Passionate, professional, with a 'can-do' attitude who works on own initiative or as a team towards agreed common goals. Results-oriented with a track record of success for achieving and exceeding goals Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) Hardware Break fix experience Would suit an ambitions engineer wanting to get a foot on the ladder of Field services break fix (chance to train up and become a Senior Engineer) Driving is a big part of the job - Full UK Manual Driving licence required"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.

We have an exciting opportunity for a Senior Infrastructure Engineer to join a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial background checks Shift patterns - 24x7 cover, average of 38hrs per week. Mixture of 8/9 and 12hr shifts The Senior Infrastructure Engineer is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. The primary role is communication, having the ability to articulate complex problems to the customer in pressure situations, to think clearly and logically and to help resolve problems when they occur. This role is a 24/7 365 role. Key Skills: Communication both written and verbal Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) Service Level Management (Incident, Problem and Change Management) Operational Responsibilities: Technical Management. Coordination of Command Center and Technical Teams for problem determination and recovery Identify and implement service improvements. Own and drive all service incidents through to service recovery. Planning and Implementation of weekend maintenance period tasks Manage change activity on live services. Shift lead for Command Center team Additional Responsibilities: Participate in 24/7 Rotating Shift Pattern Support end to end Project life cycle by working with project teams to assess, plan, document and implement new solutions/upgrades into the live client Services Provide leadership, mentoring and guidance to the wider Command Center Team and roles Participate in meetings requiring Technical Lead input for issues, solutions and planning affecting the Command Center and client Services 'In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ

We have an exciting opportunity for a Data Migration Specialist to join our clients well established organisation on an initial 2 month contract basis in Thurrock. This role is inside IR35 so candidates will need to work through an umbrella provider. Key service accountabilities: Meeting with business (SMEs / Business Leads) and/or users to identify and define data migration needs. Formulate a data migration process which is aligned with the data migration process of the supplier of the target system. Formulate a data migration plan / schedule that is aligned with the overall implementation plan from the supplier of the target system. Undertake an audit of the existing data sources and work in consultation with business (SME/Leads/Users) to define business rules for the migration. Identify all data quality issues and improvements needs to support successful completion of the data migration as per overall delivery plan. Support testing of data migrated, covering unit testing, coordination with suppliers assigned DM consultant for ETL and related testing. Conduct user acceptance testing of each data load, as well as further regular internal loads, this would need coordination with business leads/SMEs, and users. Knowledge of legacy databases as well as ETL process that will be used by the supplier of the target system. Eye for details and accuracy for data extractions from the legacy system to avoid duplication or inaccurate data being migrated to target system. Solution focus attitude to deal with range of data issues that would arise from migration of data from multiple different legacy system to one target systems. Data protection acumen as data dealt with will be of vulnerable people at risk. Experience of working as data migration consultant independently using ETL framework. Experience of data design, development with experience of SQL, Scripting, data mining techniques to carry out data extraction from the legacy system. Experience of dealing with a wide range of data sources for extraction to one or two target systemKey Experience:Effective communication and presentation skillsWritten CommunicationCustomer Focussed- able to build relationships at all levelsPlanning/Scheduling Application Integration and upgrades Understanding latest IT technology and trendsUnderstanding of GDPR and data protection legislationKnowledge of local government applications, services and processesProven understanding SQLBroad knowledge of Council applicationsProven understanding of Childrens Social Care applicationsKnowledge of Synergy & Liquidlogic applications, specially related to data tables and data migrationPrevious experience of migrating EHCP data into EHMExperience in performing data matchingData quality management experience"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy

Technical Support Consultantlocation: Didcot, fully remote but may require some site visits Pay rate: £45,000-£50,000p/a Hours: Standard office hours Our client have an exciting position available for a full-time Technical Support Consultant basedMandatory Requirements 3+ years Oracle PLSQL experience Database development and design experience Logical and analytical problem-solving skills Customer service focussed, with ability to communicate complex issues in clear and concise language to our clients 1+ years Microsoft .Net development experience VB.net or C#, Web services and XML. Knowledge/Understanding of ERP, Accounts Receivables or Credit Management Ability to clearly document processes and technical subject manner and ability to liaise with technical and business colleagues Confident and professional telephone manner Role Responsibilities As a Technical Support Consultant you will be working within our support and development environment working closely with our Operations Director You will be responding to incoming emails/calls and investigating and resolving reported issues using your application and database skills Developing new procedures/packages in PLSQL to enhance our customers usage experience You will work closely with our Product Director, to translate new product requirements to technical specifications for our development team You may be required to undertake small development changes using your Microsoft .NET skillsCompanyThe client are a UK based developer of specialist Dispute Management and Cash Collections software. They have been successfully implementing systems for over 24 years and have delivered significant benefits for our portfolio of clients, which includes many blue-chip household names.Our core software is developed in Appeon PowerBuilder and Microsoft .NET and runs on an Oracle or Tibero database.Why should you apply? The chance to join a stable and mature company To become part of a hardworking, dedicated small team To be a proactive member of a company who are solely focused on customer satisfaction 23 days holiday annually Death in service cover Full training on our highly competitive Credit Management software will be providedif you have the skills for the role please apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.