German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
May 17, 2024
Full time
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on ."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
May 15, 2024
Full time
Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on ."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
May 15, 2024
Contractor
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
FRENCH SELECTION UK German speaking 2nd line Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, 2nd line, NAS, Network Attached Storage, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GISApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: • To provide remote troubleshooting and resolution of software and network errors• To complete data migrations after upgrades• To provide troubleshooting of network issues and log cases following SLA• To manage and resolve complex networking issues escalated from 1st line colleagues• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues• To remotely assist customers with the installation of new or upgraded software• To follow the ticketing system to monitor and escalate issues appropriately The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in Networking, Hardware and Software • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
May 14, 2024
Full time
FRENCH SELECTION UK German speaking 2nd line Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, 2nd line, NAS, Network Attached Storage, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GISApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: • To provide remote troubleshooting and resolution of software and network errors• To complete data migrations after upgrades• To provide troubleshooting of network issues and log cases following SLA• To manage and resolve complex networking issues escalated from 1st line colleagues• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues• To remotely assist customers with the installation of new or upgraded software• To follow the ticketing system to monitor and escalate issues appropriately The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in Networking, Hardware and Software • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
FRENCH SELECTION UK German speaking 3rd line Technical support IT, Help Desk, Technical Support, IT Support, Windows support, Software, Telecommunication, Network Support, Network environment, LAN, WAN, 3rd line, NAS, Network Attached Storage, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £40,000 p.a. basic + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIT Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GITApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support and fault diagnosis, and assist with case escalations. The Role: • To provide remote fault diagnosis and resolution of software and network errors• To remotely assist customers with the installation of complex custom software• To schedule and complete data migrations and software upgrades• To log cases in the database and update customers appropriately• To assist with troubleshooting of escalated cases and provide resolutions, following the SLA• To improve technical knowledge and keep up to date with new product launches• To monitor trends in software and networking faults in order to aid early detection and prevention The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in Networking, Hardware and Software • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £40,000 p.a. basic + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
May 11, 2024
Full time
FRENCH SELECTION UK German speaking 3rd line Technical support IT, Help Desk, Technical Support, IT Support, Windows support, Software, Telecommunication, Network Support, Network environment, LAN, WAN, 3rd line, NAS, Network Attached Storage, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £40,000 p.a. basic + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIT Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GITApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support and fault diagnosis, and assist with case escalations. The Role: • To provide remote fault diagnosis and resolution of software and network errors• To remotely assist customers with the installation of complex custom software• To schedule and complete data migrations and software upgrades• To log cases in the database and update customers appropriately• To assist with troubleshooting of escalated cases and provide resolutions, following the SLA• To improve technical knowledge and keep up to date with new product launches• To monitor trends in software and networking faults in order to aid early detection and prevention The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in Networking, Hardware and Software • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £40,000 p.a. basic + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Our global mission statement: All candidates should make sure to read the following job description and information carefully before applying. From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. Our department mission statement: Our international Client Success team consists of two intra-departments: Support and Training. Our goal is to provide guidance to our clients, so they can get the most out of the product they've invested in. We measure client happiness and engagement via an NPS score and Zendesk feedback system, while our online reviews often mention support as a big reason why Commusoft is a good product. This position sits in our Support team. Our approach to providing support is focused on creating long-lasting relationships with our clients. Success for us is striking a balance between client happiness and good team dynamics. We make both the wins and the occasional miss feel like a positive learning experience. Our diversity statement: Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft. What you'll do: Manage: You'll log support queries via phone and email and manage queries, actions and updates using ticketing software for English and German customers Drive: You'll drive customer service best practices and show a genuine interest in understanding and resolving client issues. Create knowledge base articles and record webinars in English and German promoting new features and workflows to support clients through self-service. Educate: Be proactive when dealing with clients and take ownership of finding solutions to their needs, including providing training and advice Collaborate: Escalate queries to technical and product teams, and collaborate with them to ensure a speedy and accurate resolution. Requirements Your qualities: Generous: You give your best energy and ideas to continuously improve your client and internal relationships Exceptional: You're committed to showing up each day as the best version of yourself as well as being the best customer service advocate you can be Open: To new ways of working, learning and creating the best possible environment for you, your clients and your team members German: You have native or fluent German language skills in speaking, listening, reading and writing Excellent communication: With clients and colleagues across the globe, it's important to have excellent verbal and written skills and show interest and empathy in the people you interact with Technology enthusiast: You're proficient using Windows and Mac and like working with the latest software tools including Google Apps for Business, Zendesk, Teamviewer and Loom Client support expert: You've worked in a similar software product support role Benefits We have a Junior Support role and the salary offer is £22-25,000 p/a We also have a Mid-Senior Support role and the salary offer is up to £28,000 p/a The other elements of your compensation include: 23 days off + UK bank holidays, £50 monthly gym contribution, pension contribution, breakfast and snacks provided at our brand new modern workspace next to Elephant & Castle underground station. And you'd probably like to know that we have a hybrid working model (10 days a month in the office, the rest is remote).
Sep 21, 2022
Full time
Our global mission statement: All candidates should make sure to read the following job description and information carefully before applying. From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. Our department mission statement: Our international Client Success team consists of two intra-departments: Support and Training. Our goal is to provide guidance to our clients, so they can get the most out of the product they've invested in. We measure client happiness and engagement via an NPS score and Zendesk feedback system, while our online reviews often mention support as a big reason why Commusoft is a good product. This position sits in our Support team. Our approach to providing support is focused on creating long-lasting relationships with our clients. Success for us is striking a balance between client happiness and good team dynamics. We make both the wins and the occasional miss feel like a positive learning experience. Our diversity statement: Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft. What you'll do: Manage: You'll log support queries via phone and email and manage queries, actions and updates using ticketing software for English and German customers Drive: You'll drive customer service best practices and show a genuine interest in understanding and resolving client issues. Create knowledge base articles and record webinars in English and German promoting new features and workflows to support clients through self-service. Educate: Be proactive when dealing with clients and take ownership of finding solutions to their needs, including providing training and advice Collaborate: Escalate queries to technical and product teams, and collaborate with them to ensure a speedy and accurate resolution. Requirements Your qualities: Generous: You give your best energy and ideas to continuously improve your client and internal relationships Exceptional: You're committed to showing up each day as the best version of yourself as well as being the best customer service advocate you can be Open: To new ways of working, learning and creating the best possible environment for you, your clients and your team members German: You have native or fluent German language skills in speaking, listening, reading and writing Excellent communication: With clients and colleagues across the globe, it's important to have excellent verbal and written skills and show interest and empathy in the people you interact with Technology enthusiast: You're proficient using Windows and Mac and like working with the latest software tools including Google Apps for Business, Zendesk, Teamviewer and Loom Client support expert: You've worked in a similar software product support role Benefits We have a Junior Support role and the salary offer is £22-25,000 p/a We also have a Mid-Senior Support role and the salary offer is up to £28,000 p/a The other elements of your compensation include: 23 days off + UK bank holidays, £50 monthly gym contribution, pension contribution, breakfast and snacks provided at our brand new modern workspace next to Elephant & Castle underground station. And you'd probably like to know that we have a hybrid working model (10 days a month in the office, the rest is remote).
Global Technology Solutions Ltd
Hampton, Cambridgeshire
We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent German and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic German and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Nov 05, 2021
We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent German and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic German and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Our client is a highly successful and innovative Global Software company looking to add to its growing UK based Technical Support team with experienced support professionals with fluent German language skills. We are looking for dynamic Customer Support Engineers with exceptional focus on quality customer support. The role will be to supply support to their large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience. The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience.
You will be working within a regional support team that bases a major part of the Company’s global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies
Skills required
* Ensure the highest level of support available from Company to customers and partners within the EMEA region, with a focus on German speaking regions
* Maintain a high level of customer satisfaction, measured on a regular basis
* Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
* Excellent interpersonal and communications skills.
* Excellent time management, decision making, prioritization and organization skills.
* Team player. Promotes a spirit of cooperation and teamwork.
* Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
* Projects a positive and professional image, via all means of interaction, remote and face-to-face.
* Proven technical diagnostic and problem-solving skills.
* Good knowledge of ITIL framework
* Knowledge of SQL roles and environments.
* Eager to learn new skills and technologies.
* Desire and ability to travel to Company Headquarters in Stockholm from time to time
* Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments.
Nice to have
* Supporting SQL based technologies/software within a 1st line context
* Supporting UNIX/Linux based technologies/software within a 1st line context
* Knowledge of IIS
The successful candidate must be willing and able to work in a busy, dynamic environment. They must be able to work as part of both local and global teams to deliver customer excellence and success. The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong Company brand image.
The Company offers:
The chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. They fully recognize that it is their employees that make the Company a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role you will be offered exciting and developing assignments and will get to be part of a fantastic journey within a dynamic high-growth business
Oct 29, 2018
Our client is a highly successful and innovative Global Software company looking to add to its growing UK based Technical Support team with experienced support professionals with fluent German language skills. We are looking for dynamic Customer Support Engineers with exceptional focus on quality customer support. The role will be to supply support to their large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience. The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience.
You will be working within a regional support team that bases a major part of the Company’s global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies
Skills required
* Ensure the highest level of support available from Company to customers and partners within the EMEA region, with a focus on German speaking regions
* Maintain a high level of customer satisfaction, measured on a regular basis
* Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
* Excellent interpersonal and communications skills.
* Excellent time management, decision making, prioritization and organization skills.
* Team player. Promotes a spirit of cooperation and teamwork.
* Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
* Projects a positive and professional image, via all means of interaction, remote and face-to-face.
* Proven technical diagnostic and problem-solving skills.
* Good knowledge of ITIL framework
* Knowledge of SQL roles and environments.
* Eager to learn new skills and technologies.
* Desire and ability to travel to Company Headquarters in Stockholm from time to time
* Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments.
Nice to have
* Supporting SQL based technologies/software within a 1st line context
* Supporting UNIX/Linux based technologies/software within a 1st line context
* Knowledge of IIS
The successful candidate must be willing and able to work in a busy, dynamic environment. They must be able to work as part of both local and global teams to deliver customer excellence and success. The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong Company brand image.
The Company offers:
The chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. They fully recognize that it is their employees that make the Company a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role you will be offered exciting and developing assignments and will get to be part of a fantastic journey within a dynamic high-growth business
Our client is a highly successful and innovative Global Software company looking to add to its growing UK based Technical Support team with experienced support professionals with fluent German language skills. We are looking for dynamic Customer Support Engineers with exceptional focus on quality customer support. The role will be to supply support to their large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience. The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience.
You will be working within a regional support team that bases a major part of the Company’s global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies
Skills required
* Ensure the highest level of support available from Company to customers and partners within the EMEA region, with a focus on German speaking regions
* Maintain a high level of customer satisfaction, measured on a regular basis
* Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
* Excellent interpersonal and communications skills.
* Excellent time management, decision making, prioritization and organization skills.
* Team player. Promotes a spirit of cooperation and teamwork.
* Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
* Projects a positive and professional image, via all means of interaction, remote and face-to-face.
* Proven technical diagnostic and problem-solving skills.
* Good knowledge of ITIL framework
* Knowledge of SQL roles and environments.
* Eager to learn new skills and technologies.
* Desire and ability to travel to Company Headquarters in Stockholm from time to time
* Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments.
Nice to have
* Supporting SQL based technologies/software within a 1st line context
* Supporting UNIX/Linux based technologies/software within a 1st line context
* Knowledge of IIS
The successful candidate must be willing and able to work in a busy, dynamic environment. They must be able to work as part of both local and global teams to deliver customer excellence and success. The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong Company brand image.
The Company offers:
The chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. They fully recognize that it is their employees that make the Company a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role you will be offered exciting and developing assignments and will get to be part of a fantastic journey within a dynamic high-growth business
Oct 29, 2018
Our client is a highly successful and innovative Global Software company looking to add to its growing UK based Technical Support team with experienced support professionals with fluent German language skills. We are looking for dynamic Customer Support Engineers with exceptional focus on quality customer support. The role will be to supply support to their large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience. The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience.
You will be working within a regional support team that bases a major part of the Company’s global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies
Skills required
* Ensure the highest level of support available from Company to customers and partners within the EMEA region, with a focus on German speaking regions
* Maintain a high level of customer satisfaction, measured on a regular basis
* Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
* Excellent interpersonal and communications skills.
* Excellent time management, decision making, prioritization and organization skills.
* Team player. Promotes a spirit of cooperation and teamwork.
* Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
* Projects a positive and professional image, via all means of interaction, remote and face-to-face.
* Proven technical diagnostic and problem-solving skills.
* Good knowledge of ITIL framework
* Knowledge of SQL roles and environments.
* Eager to learn new skills and technologies.
* Desire and ability to travel to Company Headquarters in Stockholm from time to time
* Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments.
Nice to have
* Supporting SQL based technologies/software within a 1st line context
* Supporting UNIX/Linux based technologies/software within a 1st line context
* Knowledge of IIS
The successful candidate must be willing and able to work in a busy, dynamic environment. They must be able to work as part of both local and global teams to deliver customer excellence and success. The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong Company brand image.
The Company offers:
The chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. They fully recognize that it is their employees that make the Company a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role you will be offered exciting and developing assignments and will get to be part of a fantastic journey within a dynamic high-growth business
CVL
Billingham, Stockton-on-Tees, Stockton-on-Tees, UK
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Sep 09, 2016
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
CVL
Billingham, Stockton-on-Tees, Stockton-on-Tees, UK
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Sep 09, 2016
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
CVL
Billingham, Stockton-on-Tees, Stockton-on-Tees, UK
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Sep 09, 2016
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications