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About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world's best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We've scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you're driven by impact, pace, and raising the bar. This is the place. The Role As a Technical Delivery Manager at Legora, you will play a central role in ensuring customers successfully deploy, integrate, and adopt our AI-native platform. You'll lead end-to-end technical implementations, act as the primary technical point of contact, and shape how seamlessly new customers go live and scale within Legora. What You'll Be Doing Lead integration projects from kickoff through go-live, owning technical documentation, test plans, and rollout execution to ensure on-time, high-quality delivery Serve as the dedicated technical point of contact during implementation and early adoption, including proactive monitoring and regular stakeholder updates through go-live and the post-rollout period Configure and support customer environments including SSO, DMS integrations (iManage, SharePoint, NetDocuments), and API-based connections Provide dedicated post-rollout technical support for enterprise clients, troubleshooting advanced issues and driving high customer satisfaction Coordinate across Sales, Engineering, and Customer Success to align on requirements and ensure a smooth rollout experience Deliver technical training and guidance to customer teams on configuration, workflows, and best practices Feed insights from delivery projects back to product and engineering to improve future implementations Who You Are Proven experience in technical delivery, implementation, or a similar customer-facing technical role Strong hands-on experience with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs) Excellent project management skills with a structured, proactive approach to managing multiple parallel projects Able to translate technical concepts clearly for non-technical audiences Strong communicator who builds trusted relationships across customer and internal teams Comfortable working autonomously in a fast-paced, high-growth environment French language proficiency is an advantage, though not a requirement for this role This is a full time, on-site position in London. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We're proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don't discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Elevate the Creator Experience as Our Next SketchUp Tier 3 Technical Support Analyst! Ready to champion the voice of millions of architects, engineers, and creatives who use the world's premier 3D modeling software? SketchUp is looking for an analytical, customer-centric problem solver to drive advanced technical troubleshooting, bridge the gap between users and development teams, and optimize our global product feedback loops in a dynamic, growth-oriented environment. About Us: Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. What Makes This Role Great: In this role, you will transcend basic troubleshooting by acting as a high-impact Tier 3 technical investigator and customer advocate, directly collaborating with SketchUp developers to solve complex system issues and shape the continuous improvement of tools used by global creators. Key Exciting Responsibilities: Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds Essential Skills & Experience: 3+ years of proven experience navigating advanced technical support environments or software workflows Demonstrated mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks Outstanding verbal and written communication skills with a native ability to manage demanding situations with empathy and clarity Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience Bonus Points For: Practical familiarity with 3D modeling software, architectural design workflows, or 3D graphics processing via DirectX 12 and Metal Broad OS environment diagnostic skills across Windows, MacOS, iOS, Android, and Windows Server Lightweight programming knowledge or scripting experience in modern development languages Logistics: Location: UK - Leeds, London or UK - Remote Travel Requirement: 10% Why You'll Love Working With Us: At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Technical Support Analyst, Tier 3 Support, SketchUp, 3D Modeling Software, Jira, Root Cause Analysis, Bug Tracking, Customer Experience, Software Troubleshooting, Denver Tech Jobs Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words-they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. 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At Cromwell we support amazing businesses in the UK and internationally to keep their operations running and people safe, and our goal is to become the easiest company for them to deal with. We're expanding our Digital team and are looking for a Digital Business Analyst to join us in a hands on role at the heart of our B2B eCommerce platform. This hands on role sits at the heart of our B2B eCommerce platform and suits someone who enjoys Agile delivery, cross functional collaboration, and turning complexity into clarity. Purpose of Role In this hybrid role, based between remote working and our Digital Hub in Leicester, you'll help shape delivery ready requirements for our digital product roadmap. You'll take scope from the Product Owner and translate it into well defined user stories, leading structured requirement sessions, aligning with stakeholders, and producing INVEST compliant stories with clear Gherkin syntax acceptance criteria. By removing ambiguity early, you'll give delivery teams the clarity they need to estimate, build, test, and release with confidence. Role Responsibilities As a Digital Business Analyst your responsibilities will be to: Requirements Elicitation and Collaboration Facilitate and Engage: Plan and lead structured sessions, workshops, interviews, and walkthroughs with business stakeholders, subject matter experts, designers, and QA teams. Uncover the Details: Ask precise, targeted questions to surface the full scope of a requirement, including edge cases, dependencies, and exceptions. Validate and Refine: Document requirements clearly and consistently, using agreed templates and formats, and validate them with stakeholders to confirm accuracy before any coding begins. User Story Writing Craft INVEST compliant Stories: Translate confirmed requirements into stories that are Independent, Negotiable, Valuable, Estimable, Small, and Testable (INVEST). Write Gherkin syntax Acceptance Criteria: Author clear Given/When/Then acceptance criteria for every story so QA can test directly and without ambiguity. Decompose and Manage: Break down large, complex requirements into appropriately sized stories for sprint delivery. Quality Control: Proactively flag stories that are too large, too vague, or carry unresolved dependencies before they enter and slow down the sprint. Backlog Readiness & Quality Control Set the Bar High: Produce stories to a consistently high standard of quality. They must be fully written, sized, and free of open questions before you present them to the Product Owner for final approval. Eliminate Ambiguity: Ensure every single story submitted for review has clear Gherkin acceptance criteria, zero unresolved dependencies, and sufficient detail for the development team to estimate and build with total confidence. Partner with QA: Work closely with QA to ensure acceptance criteria provide sufficient coverage for test case creation. Triage defects: help sort through issues raised during testing. You will clarifying whether they represent bugs, missed requirements, or scope changes. Support UAT: Guide business stakeholders through User Acceptance Testing (UAT) by helping them understand exactly what is in scope and how to validate it. Stakeholder Communication Be the Go To Contact: Act as the day to day point of contact for any and all requirements queries from the development and QA teams. Learn and Adapt Fast: Quickly absorb new concepts, domain knowledge, and technical context, then apply them immediately to clarify and refine requirements with precision. Communicate with impact: Deliver clear requirements in both written and verbal forms. This applies whether you are leading a structured workshop, jumping on an ad hoc call to resolve an ambiguity, or writing a well documented story. Drive Resolution: Proactively elevate blockers and open questions promptly. You and the Product Owner will ensure every issue has a clear owner and a resolution deadline. Key Relationships Our Internal Teams: You will collaborate with Digital, IT, Customer Service, Customer Experience, Sales, Commercial, Marketing, Merchandising, Supply Chain, and Operations teams across Cromwell. Our Customers: You will get to understand the real world needs of both our B2B and B2C e commerce users and customers. Our External Partners: we work with third party vendors and integration partners to help deliver the tech solutions. Qualifications, Skills, Experience and Knowledge 5+ years' experience in a Business Analyst role within a digital or technology delivery environment. Demonstrable experience writing INVEST compliant user stories with Gherkin syntax acceptance criteria (Given / When / Then). Strong, structured elicitation skills - able to plan and run requirement gathering sessions that produce complete, accurate outputs. Ecommerce domain experience - solid understanding of digital commerce concepts including product catalogues, pricing, checkout flows, order management, and customer account structures. Experience working in Agile/Scrum teams with a clear understanding of sprint ceremonies and backlog management. Meticulous attention to detail - you notice what is missing, not just what is there. Strong verbal and written communication - equally comfortable running a live clarification call as writing precise, unambiguous documentation. Fast learner - able to quickly pick up unfamiliar domain concepts, assimilate information from multiple sources, and use it immediately to ask better questions and write sharper requirements. B2B ecommerce experience - familiarity with buyer/seller account hierarchies, contract pricing, approval workflows, bulk ordering, or trade account management. Relevant certifications (e.g. BCS Business Analysis, ISTQB Foundation, or similar). Proficiency with project and collaboration tools - we use con, Figma, and Miro. eProcurement knowledge - experience with standards or platforms such as PunchOut (cXML/OCI), EDI, or procurement system integrations (e.g. SAP Ariba, Coupa, Jaggaer). API requirements documentation - comfortable eliciting and writing requirements for API driven integrations, including RESTful endpoints, request/response structures, and error handling. SQL - able to query databases to validate data, investigate requirements, and support QA with test data analysis; experience with PostgreSQL is a plus. AI/automation familiarity - awareness of how AI features (e.g. search personalisation, recommendations, chatbots) are specified and delivered in a digital product context. Familiarity with cloud environments, particularly AWS, and an understanding of how cloud infrastructure decisions may surface as requirements constraints. Experience collaborating with UX/UI designers - reviewing wireframes and translating design decisions into story level requirements. Experience supporting or working alongside QA in test case creation or UAT. What Excellent Looks Like You'll be thriving in this role if you: Run elicitation sessions that produce complete, validated requirements - first time, every time. Write stories and Gherkin criteria that development and QA can act on without a single clarification question. Maintain a backlog where every story submitted for review is genuinely ready - no gaps, no assumptions, no blockers. Spot missing edge cases, conflicting requirements, or undefined error states before they reach development. Keep stakeholders informed, requirements documented, and the team unblocked. What We Offer The chance to be part of an exciting growth journey and make a real impact on a platform used by businesses across the UK and internationally. The opportunity to make a real difference to the experience of businesses that depend on us every day. A collaborative, friendly Digital team with a hybrid working setup - part remote, part on site at our Digital Hub in Leicester. Competitive salary and benefits package. Cromwell is committed to being an Equal Opportunity Employer We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Job Description Help protect some of the UK's most critical Defence systems At DXC Technology, we deliver secure technology solutions that support some of the UK's most important Defence organisations. We have an opportunity for a Cyber Security Incident Co-Ordinator to join our Security Advice and Incident Office (SAIO) based in Corsham, you'll play a vital role in protecting mission-critical environments by coordinating and managing security incidents across MODNET systems. This is an exciting opportunity for someone who enjoys problem solving, thrives in a fast-paced operational environment and wants to build a career in Cyber Security. Working alongside experienced security professionals, you'll become a trusted point of contact for Defence customers, helping to investigate incidents, improve security processes and strengthen the resilience of highly secure environments. We're passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups and neurodivergent candidates. We recognise that everyone brings different experiences and perspectives, and we're committed to creating an inclusive recruitment process with support and reasonable adjustments available throughout. No two days are the same. You'll work with technical specialists, cyber security teams and Defence stakeholders to ensure incidents are managed professionally from initial triage through to resolution, while continuously identifying opportunities to improve services and reduce future risk. Due to customer security clearance requirements candidates must be eligible for or currently hold vetting. Candidates must be sole UK national/British citizen and have resided in the UK for 10 years and over. What you'll be doing As a Cyber Security Incident Co-ordinator, you'll take ownership of the end-to-end security incident lifecycle, ensuring incidents are investigated, managed and resolved effectively while maintaining the highest levels of customer service. Your responsibilities will include: Coordinating and managing security incidents from initial triage through to investigation and closure. Reviewing alerts, security logs and incident data to identify potential threats and determine appropriate actions. Working closely with internal resolver groups and specialist cyber security teams, including Threat Hunting, Security Engineering, Digital Forensics and the Cyber Threat Advisory Centre (CTAC). Providing operational security advice and guidance to customers and internal stakeholders. Escalating complex or high-priority incidents to the appropriate teams where required. Producing clear and accurate incident reports, dashboards and management information using Microsoft Excel and PowerPoint. Monitoring security trends, identifying recurring issues and making recommendations to improve processes, reduce risk and enhance overall security. Supporting the management of customer security directives, operational procedures and governance activities. Coordinating security administration activities, including engineering password controls and associated security validation processes. Acting as an escalation point and providing guidance to colleagues when managing complex or sensitive incidents. Reviewing and continuously improving operational processes to ensure lessons learned are captured and embedded. Supporting weekly and monthly reporting against contractual obligations and service level agreements. Participating in an on-call rota to support high-severity security incidents outside normal working hours. What we're looking for We're looking for someone who is naturally curious, analytical and enjoys working collaboratively to solve complex problems. You'll be someone who remains calm under pressure, communicates confidently with a wide range of stakeholders and is passionate about developing your cyber security knowledge. You'll ideally have: An interest in Cyber Security and Security Incident Management, with a genuine desire to continue learning and developing. Strong analytical and investigative skills with excellent attention to detail. A good understanding of Defence environments and secure customer operations. Excellent communication and stakeholder management skills, with the confidence to engage at all levels. The ability to make sound decisions under pressure and manage multiple priorities effectively. Experience producing reports, procedures or operational documentation. A proactive, organised approach and the ability to work both independently and as part of a collaborative team. It would be great if you also have Experience working within Defence, Government, the Civil Service, Police or other secure environments. Previous experience coordinating or investigating security incidents. Knowledge of current cyber security threats, vulnerabilities and emerging attack techniques. Experience working within operational cyber security, security operations or secure service environments. A passion for continuous improvement and developing both yourself and those around you. Why join DXC Technology? At DXC Technology, you'll be part of a team delivering services that genuinely make a difference. In addition, DXC offers a competitive salary and a flexible benefits package designed to support you both professionally and personally - including pension, private medical cover, and wellbeing programmes. Ready to make a real difference? If you're looking for a role where your work directly supports the security of critical UK Defence services, where you'll be challenged, supported and encouraged to develop your cyber security career, we'd love to hear from you. Bring your curiosity, your analytical mindset and your passion for protecting critical environments-and help shape the future of secure technology at DXC Technology. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Role: Delivery Consultant Location: London/Hybrid Clearances: Internal Background Check (DBS) / Eligible for Security Clearance About Us: Solirius Reply part of the Reply Group is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact. Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors. Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact. About You: You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach, you're comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. Main Responsibilities Delivery Management Responsible for the end to end delivery of projects that Solirius is engaged with For supporting and advising day to day activities of the team Facilitating key team events/ceremonies Responsible for monitoring spend, reporting progress and tracking team velocity Tracking risks, issues, assumptions, dependencies Responsible for clearing hurdles for the team to ensure that there is a clear path for development and delivery Ensuring successful collaboration within the team and within the wider project/programme Working with and engaging stakeholders with the delivery team Championing best practice methodologies across the team and each discipline Exemplifying positive customer focussed behaviour. Responsible for acting as the assignment manager for the Solirius team on the client site. Account Management Responsible for building and maintaining relationships with our clients and delivering value to them Financial management of client accounts Serve as key point of contact for assigned client(s) Act as the Client subject matter expert Develop actionable plans to balance client's short/long term goals Manage and report on overall financial success of the account (s) that you are responsible for Resourcing for client accounts Identifying new opportunities for Solirius to operate in and contribute to bidding for new work Specialist skills required We want people with: A background in Agile Delivery across the whole lifecycle of technical projects/service development A strong experience in Agile scrum methodologies and delivering software in Agile teams Previous experience and/or qualifications as a Scrum Master would be beneficial. Experience of Delivery Management in the public sector, in accordance with GDS standards Excellent communication skills, both written and spoken word with an ability to successfully engage with clients, managers and stakeholders at all levels within a business Experience of scaled agile methodologies, e.g. SAFe, LeSS etc Experience in building relationships with people and ensuring we deliver value to our clients Agile coaching experience would be helpful Experience of supporting and developing people Self awareness and high Emotional Intelligence Experience in maintaining and reporting on budgets Working with clients We are looking for experienced Delivery Consultants, who have delivered agile projects. You will need to be a great leader of people, able to motivate and engage people to deliver excellence for our customers. You will need to have experience of working with a wide variety of stakeholders and have experience of delivery projects from inception through to adoption. In addition to working as a Delivery Consultant, you will also be required to act as an Account Manager and/or Assignment Manager on client accounts Broader Team You'll be expected to work with the whole team. This means working with developers, UXdesigners, senior managers, senior stakeholders - in fact anyone we need you to, to produce great digital products for our clients. Delivery Team Within Solirius, you will be responsible for helping us to develop the delivery management practice. This will involve attracting other delivery experts/talent to join our team and to contribute to bids for new work. We want to create digital services that our clients and their customers prefer to use over other channels, and the delivery practice is fundamental to that desire. About you We are looking for people who have a background in critical thinking, enjoy tackling different problems in a structured way and are highly motivated self-starters. Our consultants should have great interpersonal and communication skills and a strong desire to deliver the best possible solutions for our clients. Our team is our strongest asset, you will be an excellent team player who recognises the strength of the team as a whole and can find their role within the Solirius team. Candidates should be open to working in different locations with different clients. As an account Manager you may be required to travel to multiple locations to meet with clients. Although most of our work is in London, candidates should be happy to travel as client needs dictate. What We Offer: Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Enhanced Parental Leave Paid Fertility Leave (5 Days) Statutory & Contributory Pension EAP with Gym Membership Benefits Cycle to Work and Electric Vehicle schemes Flexible Working Annual Away Days/Company Socials Diversity and Inclusion As an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encourages and respects all individuals, where all processes are based on merit, competence and business needs. Encouraging high social mobility is really important to us. We foster an inclusive culture by welcoming different perspectives, enabling equitable opportunities and promoting open dialogue. This commitment is reflected in initiatives such as our gender diversity group and our focus on mental health and wellbeing. Whatever stage you are at, you will find an environment where you can thrive. Should you require further assistance or require any reasonable adjustments to be put in place to better support your application process, please do not hesitate to raise this with us. As a Disability Confident employer, we are committed to ensuring our recruitment process is accessible and inclusive, enabling all candidates to demonstrate their skills, experience and potential.

Job Description: Help protect some of the UK's most critical Defence systems At DXC Technology, we deliver secure technology solutions that support some of the UK's most important Defence organisations. We have an opportunity for a Cyber Security Incident Co-Ordinator to join our Security Advice and Incident Office (SAIO) based in Corsham, you'll play a vital role in protecting mission-critical environments by coordinating and managing security incidents across MODNET systems. This is an exciting opportunity for someone who enjoys problem solving, thrives in a fast-paced operational environment and wants to build a career in Cyber Security. Working alongside experienced security professionals, you'll become a trusted point of contact for Defence customers, helping to investigate incidents, improve security processes and strengthen the resilience of highly secure environments. We're passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups and neurodivergent candidates. We recognise that everyone brings different experiences and perspectives, and we're committed to creating an inclusive recruitment process with support and reasonable adjustments available throughout. No two days are the same. You'll work with technical specialists, cyber security teams and Defence stakeholders to ensure incidents are managed professionally from initial triage through to resolution, while continuously identifying opportunities to improve services and reduce future risk. Due to customer security clearance requirements candidates must be eligible for or currently hold vetting. Candidates must be sole UK national/British citizen and have resided in the UK for 10 years and over. What you'll be doing As a Cyber Security Incident Co-ordinator, you'll take ownership of the end-to-end security incident lifecycle, ensuring incidents are investigated, managed and resolved effectively while maintaining the highest levels of customer service. Your responsibilities will include: Coordinating and managing security incidents from initial triage through to investigation and closure. Reviewing alerts, security logs and incident data to identify potential threats and determine appropriate actions. Working closely with internal resolver groups and specialist cyber security teams, including Threat Hunting, Security Engineering, Digital Forensics and the Cyber Threat Advisory Centre (CTAC). Providing operational security advice and guidance to customers and internal stakeholders. Escalating complex or high-priority incidents to the appropriate teams where required. Producing clear and accurate incident reports, dashboards and management information using Microsoft Excel and PowerPoint. Monitoring security trends, identifying recurring issues and making recommendations to improve processes, reduce risk and enhance overall security. Supporting the management of customer security directives, operational procedures and governance activities. Coordinating security administration activities, including engineering password controls and associated security validation processes. Acting as an escalation point and providing guidance to colleagues when managing complex or sensitive incidents. Reviewing and continuously improving operational processes to ensure lessons learned are captured and embedded. Supporting weekly and monthly reporting against contractual obligations and service level agreements. Participating in an on-call rota to support high-severity security incidents outside normal working hours. What we're looking for We're looking for someone who is naturally curious, analytical and enjoys working collaboratively to solve complex problems. You'll be someone who remains calm under pressure, communicates confidently with a wide range of stakeholders and is passionate about developing your cyber security knowledge. You'll ideally have: An interest in Cyber Security and Security Incident Management, with a genuine desire to continue learning and developing. Strong analytical and investigative skills with excellent attention to detail. A good understanding of Defence environments and secure customer operations. Excellent communication and stakeholder management skills, with the confidence to engage at all levels. The ability to make sound decisions under pressure and manage multiple priorities effectively. Experience producing reports, procedures or operational documentation. A proactive, organised approach and the ability to work both independently and as part of a collaborative team. It would be great if you also have Experience working within Defence, Government, the Civil Service, Police or other secure environments. Previous experience coordinating or investigating security incidents. Knowledge of current cyber security threats, vulnerabilities and emerging attack techniques. Experience working within operational cyber security, security operations or secure service environments. A passion for continuous improvement and developing both yourself and those around you. Why join DXC Technology? At DXC Technology, you'll be part of a team delivering services that genuinely make a difference. In addition, DXC offers a competitive salary and a flexible benefits package designed to support you both professionally and personally - including pension, private medical cover, and wellbeing programmes. Ready to make a real difference? If you're looking for a role where your work directly supports the security of critical UK Defence services, where you'll be challenged, supported and encouraged to develop your cyber security career, we'd love to hear from you. Bring your curiosity, your analytical mindset and your passion for protecting critical environments-and help shape the future of secure technology at DXC Technology. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

About the Role As a Senior Forward Deployed Engineer (Sr. FDE) at Uniphore, you will take technical ownership of strategic AI solution deployments and lead the architecture, prototyping, and delivery of customer specific applications on our Agentic AI platform. Responsibilities Lead the technical solution design and implementation of large scale Agentic and Knowledge AI solutions for key enterprise clients. Act as the primary technical point of contact during solution development and post deployment optimization. Own and execute projects end to end: from integration design to agent workflows and full stack delivery. Customize platform components as needed-integrating new APIs, building reusable tooling, or extending platform logic. Collaborate closely with cross functional teams internally and with customers to ensure solution success. Provide structured feedback to Platform Engineering and Product on feature gaps and customer pain points. Contribute to technical best practices and accelerate solution delivery through reusable assets, frameworks, and documentation. Champion observability, monitoring, versioning and telemetry to ensure trustworthy and auditable AI agents. Stay current on RAG, LLM/SLM advancements, Agentic AI tooling, vector/graph databases, retrieval optimizations, multi modal systems, evaluation frameworks, GPU/Infra trends, fine tuning techniques, security/guardrails and broader landscape of Enterprise & Agentic AI. Qualifications Undergraduate, master's degree or PhD in Computer Science or Data Science. 4+ years of experience in engineering, with 2+ years in customer facing or field roles. Proven success building and deploying AI/ML or data intensive applications in production. Deep full stack development skills (Python, Node.js/Go, React/Vue) and DevOps experience (Docker, K8s, CI/CD). Expertise in building data pipelines and integrating with enterprise systems (REST, Python, SQL, GraphQL, Webhooks etc). Solid understanding of LLMs, Prompt engineering/tuning, Vector DBs (AstraDB, Pinecone, Weaviate etc), RAG pipelines (LlamaIndex, Haystack) and Agent/Workflow Orchestration (LangChain, LangGraph, CrewAI). Knowledge of SLM Finetuning and Distillation is a big advantage. Experience and knowledge of Agentic development platforms and experience building and delivering enterprise agentic solutions is a huge advantage. Ability to translate ambiguous customer needs into actionable engineering plans. Strong leadership, mentoring, and project ownership abilities. Excellent communication and collaboration across technical and business stakeholders. Location UK - London Equal Opportunity Employer Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Software ArchitectApplyremote type: On-Sitelocations: Cheadletime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 7, 2026 (13 days left to apply)job requisition id: RLocation: Cheadle, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.Applications for an exciting role are now open in our Underwater Systems Business Line: Senior Software Engineer / Architect - Linux & C++ & Python The job: Due to business growth and increased demand, an additional Senior Software Engineer / Architect is required to support the business in delivering the current and next generation of Mine Counter Measures capabilities.The successful applicant will be involved in a wide range of activities from defining/updating the technical solution, contributing to system requirements, meeting with customers and key stakeholders, guiding and advising the development team, and supporting the entire project team from start to end.In this particular instance (due to the small scale of the team), the SW Architect will be expected to participate in some of the SW development activities.Training and mentoring will be provided, however this is a senior role and the individual is expected to be self-driven and able to drive others rather than be told what to do.This role will involve bids, architecture and design, development, and support.Occasional travel to sister company and client sites is expected, as projects demand. The role is a full time on site role, based at our site in Cheadle Heath.The candidate will report to the portfolio Chief software architect and Head of SW Delivery, with in feeds to senior management, customers, engineering delivery managers, project managers, and developers. The selected candidate will require the following core skills: Self-driven problem solver (Taking ownership as needed and calling on other expertise and network contacts so you can act as an unblocker for others and providing steerage) Demonstrable experience with software architecture of large systems or development of large complex systems Confident and commercially aware when presenting to senior management and senior customers Able to adjust the level of technical detail being conversed to suite the audience; you'll be expected to work closely with developers, engineering delivery managers, other architects, product line architects, & customers Confidence and ability using modelling tools such as Enterprise Architect - training in the actual tool used will be provided if necessary Ability to show strategic awareness and make balanced, thought through, defendable decisions. Confidence to challenge others and open to be challenged Must be able to consider the whole system and understand the impact of software outside of the software system i.e. System level requirements and behaviour and Hardware requirements and behaviour Able to describe and hold detailed conversations at every level from development, component interaction and architecture, hardware interaction, system interaction, and business strategy. Able to balance the short term goals of the project with the longer term goals of the product roadmap The following technical skills are mandatory: C++, Java, Python (Detailed knowledge of C++, with an appreciation of Java and Python) Networking (routing, firewalls, switch config) Linux (ideally Red Hat) Hardware (Basic knowledge of the components, connectors and hardware architecture of a solution) SW development and Architecting of real time systems E xperience or an appreciation of some the following technical skills would be greatly beneficial: Containerisation (podman / kubernetes) Security (SELinux, STIG / CIS lockdown, cryptographic principles, TPM) Software build process (Make, CMake, Maven, Gradle, Jenkins, git, artifactory) Embedded SW Development Rhapsody or Enterprise Architect The ideal candidate would also have some of the following experience in Industry: Experience in the Defence, Telecommunications or other Engineering industry Experience of Radio Communication systemsThe Software Architect is responsible for the definition of a feasible, maintainable and scalable software architecture consistent with the solution/system architecture.They ensure that design takes into account performance, robustness, safety, and cybersecurity constraints.They support the development team in their rise in competence in architecture fields and coding. We encourage you to apply even if you feel you don't meet every single qualification, as we value diverse experiences and potential. Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.Join Thales in the UK - Innovate with us and shape the future!

Sr. Software Engineer, Cloud (Hybrid, London)Applylocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: R29015As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Does building systems that help security analysts close a critical incident before it becomes a breach excite you? Does correlating and analyzing data at trillions-of-events-per-day scale sound like the kind of challenge you want to wake up to? Do you care deeply about cybersecurity and want to play an active role in helping organizations defend themselves from sophisticated cyberattacks? We'd love to meet you.We are seeking a Senior Software Engineer, Cloud to join our Threat Detection and Incident Response (TDIR) team, helping revolutionize security management with our AI-native Falcon Next-Gen SIEM platform - enabling customers to detect, investigate, and hunt down threats 150x faster at Petabyte scale.You'll design, architect, and develop world-class case management and investigation capabilities in Go, empowering security analysts to be more effective at incident response, threat hunting, and collaborative investigations. You'll build intelligent workflows that connect detections, evidence, and response actions into cohesive cases. Leveraging advanced correlation, contextual enrichment, and AI/ML-powered insights, you'll help security teams work smarter through intelligent threat prioritization, automated investigation suggestions, and agentic analyst workflows - helping them respond faster to emerging threats. While Go experience is preferred, strong backend engineers from other languages who can demonstrate rapid adaptability and a track record of delivering at scale are welcome to apply. If this is the kind of scale and impact you're looking for, we'd love to hear from you. What You'll do: Own the engineering bar . Drive architectural improvements, set the standard for code quality, and ensure our systems are performant, reliable, and built to last - not just for today's scale, but for what's next Lead system design and architecture decisions, including design reviews and RFC processes Develop Go-based microservices supporting threat detection, case management, and incident response workflows, alongside RESTful APIs that power customer-facing capabilities Take end-to-end ownership of technical initiatives, both individually and as part of a team, across projects of increasing scope and complexity Work closely with designers, product managers, and engineers across product groups to understand, design, and implement solutions Mentor junior and mid-level engineers through pair programming, code reviews, and one-on-one knowledge sharing Contribute to AI-powered capabilities including LLM integration, agentic workflows, and intelligent analyst tooling Participate in the on-call rotation and drive improvements that reduce your teams toil and increase system reliability Operate with a high degree of autonomy - you'll be trusted to make decisions and drive outcomes What You'll Need: A collaborative team player who lifts those around them (We believe in: One team. One fight !) 8 + years of professional software engineering experience, with 5+ years building and operating distributed systems or cloud-native services at scale in production Solid understanding of distributed systems, scalability, RESTful patterns, and multithreading concepts Proficiency building and scaling resilient, low-latency services in production using Go, Python, Java, C++, or C# Hands-on experience with Docker, Kubernetes, and cloud platforms, preferably AWS or GCP Strong communicator and collaborator across functions and levels, with a bias for ownership and a customer-first mindset Proven ability to translate complex and ambiguous business requirements into technical solutions and deliver projects on schedule Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. Bonus points: Currently developing Go-based microservices for scalable, high-throughput architectures Experience in cybersecurity, SIEM, SOAR, or adjacent security domains Hands-on experience with LLM integration, prompt engineering, RAG pipelines, or agentic AI frameworks Benefits of Working at CrowdStrike: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work CertifiedTM across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.

Location Ripponden or Dublin (office 3 days a week) Salary Up to £35,000 Depending on experience Vacancy Type Permanent/Full Time Job Profile Job Profile document Job Description Job title Telephony Application Manager Function Technology (Application Management) Location Ripponden Role overview As Telephony Application Manager, you will be responsible for the day to day ownership, running and improvement of JLA's telephony applications and supporting services. You will act as the key point of contact between IT, third party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. Key tasks Own the operational management of JLA's telephony applications and supporting services. Own configuration management for telephony services (including configuration, integration and user access), ensuring controls and auditability are maintained. Responsible for user account management, call flow creation and configuration and system administration. Act as the point of escalation for incidents, driving triage, coordination and resolution, and providing clear stakeholder communications. Lead problem management for recurring faults, performing root cause analysis and implementing preventative measures. Manage change and release activity for telephony applications, including risk/impact assessment, scheduling, testing, and working with the business to provide post implementation validation. Manage third party suppliers and carriers, including ticket progression, service reviews, SLAs and escalation routes. Define and maintain monitoring, alerting and operational dashboards; review trends and drive service improvements. Plan and deliver upgrades, patches and enhancements, ensuring minimal disruption and strong change governance. Maintain accurate documentation (service guides, runbooks, support processes and knowledge articles) and support ongoing training for IT and operational users. Support service continuity and compliance by ensuring appropriate backup, DR and security controls are in place and tested. Act as the interface between the business and telephony 3 rd parties for issue resolution, roadmap updates and account / product reviews. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Demonstrable experience administering a telephony platform in a corporate environment Practical experience designing and configuring call flows Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting Experience managing third party suppliers, including SLAs, escalations and service reviews Understanding of access, security and compliance controls for telephony applications Strong stakeholder communication skills, able to translate technical issues into clear business updates Knowledge of contact centre platform integrations (e.g. CRM integrations). Knowledge of IT service management practices (incident, problem, change and release management) Knowledge of contact centre workforce management, reporting tooling and outbound diallers Experience (what you have done) Experience supporting and/or managing business critical telephony applications or unified communications platforms in a production environment, including user configuration, call flow design and IVR/dialler configuration. Hands on incident management through to resolution, including coordination across internal teams and suppliers. Experience delivering changes/releases (planning, testing, implementation and post change validation). Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes). 2+ years' experience working with cloud based telephony solutions (e.g. Genesys, NICE, Avaya etc) Experience with telephony migrations or major upgrades (e.g., platform refresh, carrier changes, number moves). Personal qualities (the way you think and act) Calm, structured approach under pressure, with a focus on restoring service and managing risk. Strong ownership mindset with a bias for action and follow through. Clear, confident communicator with the ability to tailor messages for technical and non technical audiences. Customer focused and collaborative, building effective relationships across IT, operations and suppliers. Continuous improvement mindset, using data and feedback to reduce incidents and improve service quality. Able to challenge constructively and influence decisions with stakeholders and suppliers. Qualifications Telephony/UC or vendor certification relevant to the platform(s) used (e.g. Cisco, Avaya, Genesys) We will need you to have a full UK driving licence

New role for Salesforce Administrator in London or Norwich. The role is Hybrid and working for a Global Energy Intelligence, Research and Consulting firm. Salary £45k to £60k plus 10% Bonus and Bens Role type Permanent Location London or Norwich Hybrid Our client is an independent energy market intelligence, research, consulting and training business that helps organisations understand and respond to the changing energy landscape. They support clients across the UK, Ireland and North-west Europe including energy suppliers, generators, investors, public sector bodies, policymakers, corporate energy users. The Salesforce Administrator role focuses tightly on day-to-day platform hygiene, user support, data quality, reporting discipline and the controls that link Salesforce to Accounting Package and the wider commercial process. Responsibilities Own day-to-day administration of the Salesforce instance: users, profiles, permission sets, sharing rules, page layouts and validation rules. Maintain a clean instance: routine data hygiene sweeps, duplicate management, dormant record review and clear-up of orphaned data. Manage picklists, record types and core object configuration to keep the platform aligned with the agreed commercial process. Apply and document changes through a controlled change-management process; manage sandbox-to-production releases. Data Quality & Integrity Own the data quality framework for accounts, contacts, opportunities, contracts and renewals completeness, accuracy and timeliness KPIs. Run regular data-quality reporting and drive remediation with sales, account management and finance owners. Maintain the monthly reconciliation between Salesforce and Sage Intacct in conjunction with the Financial Controller's team. Support quarter-end and year-end revenue cut-off procedures from a Salesforce data perspective. Build, maintain and audit core Salesforce reports and dashboards used by Sales, Marketing, Finance and the leadership team. Ensure a single, agreed source of truth for pipeline, bookings, ARR and renewal metrics. Decommission redundant reports and dashboards to keep the platform tidy and trusted. User Support, Training & Adoption Process Controls & Integrations Internal Focus Works closely with Sales, Marketing, Account Management, Consulting and Finance teams; key partnership with the FC on the Salesforce-Intacct control. Core Competencies Leadership Customer Centricity Problem Solving Service Delivery Technical / Professional Skills Experience & Skills Practical, hands-on Salesforce administration experience who is comfortable setting up, reports, dashboards, flows and data tools. Strong data-quality discipline; experienced with deduplication, data loading and validation rules. Confident Excel user able to manipulate, cleanse and validate large data sets. Understanding of a typical B2B subscription / consulting revenue cycle and how it maps through a CRM. Awareness of how Salesforce data is consumed downstream by Finance systems (Sage Intacct or similar) is desirable. Operationally disciplined and takes pride in a tidy, well-governed platform. Service-minded, with patience and clarity when supporting users at all levels. Strong written communicator; produces clear documentation and change notes. Comfortable saying no to ad-hoc changes that would compromise data integrity, and able to explain why.

Data Ops Application Support Analyst Job Description Department: Service Operations Reports To: App Support Lead Work Location:Chorley - Hybrid Hours of Work:37.5 Position Type:Full-Time Rate Type: Salary Grade:4 SUMMARY We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, but during your initial training period the need to be in office with other team members will be essential. The Application Support analyst will be responsible providing second line functional support for the organisation's billing/CRM platform POSITION RESPONSIBILITIES Provide second line support for CRM / Billing system incidents and queries Investigate and resolve a wide range of issues including but not limited to: Billing issues/errors in Billing Pricing, tariffs and contracts Billing exceptions, adjustments and discrepancies Operational processes within the CRM / Billing system Perform complex data fixes both individually and in bulk using SQL and or internal tools taking ownership of issues where necessary Determine root cause by distinguishing between process errors, data issues, configuration issues and system defects Escalate defects or complex issues to the Product Owners and engineering team using JIRA with clear impact assessment, supporting evidence & reproduction steps Identify recurring issues and contribute to problem management activities Support in ticket review and analysis, supporting 1st line resolution of repeatable fixes Work with other members of staff to ensure transfer of knowledge and understanding of problems, practices and processes Act as a key point of contact for operations, engineering and client facing teams Clearly explain billing outcomes and system behaviour to non-technical stakeholders Support complex client queries requiring in-depth system or process understanding Take ownership of incidents through to resolution, providing clear updates to the client on the help desk tickets Document problems and resolutions for future reference Understand the importance of change control and work within a formal change control system Understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities Support continuous improvement of billing processes and system usages Broader Application Support activities as and when required ABOUT YOU You must have:- Knowledge and experience in application support & functional support Knowledge and experience of working with complex energy billing platforms, billing data and operational processes Knowledge and experience of Customer Support Knowledge and experience of SQL Databases Strong attention to detail Strong problem solving and analytical skills Excellent written and oral communications Excellent Customer Service skills including Customer-Facing activity Experience working with ticketing or incident management tools Desirable:- PowerShell AWS Argo MySQL Grafana ITIL Knowledge Energy industry knowledge including complex billing Able to demonstrate ESGs key values of Excellence:be accountable to deliver our best Passion:show how much we care each day Integrity:do the right thing when no one is looking Collaboration:work together to succeed together ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website

We're looking fora curious andproactiveApplications Support Specialistto join theCulliganShared Services UKIIT team. Thisis an excellentopportunity for someoneat junior tomid-level whoenjoys working witha variety ofbusiness applications,solving problems, andhelping colleagues getthe most fromthe technology theyuse every day. In this role, you'll support adiverse portfolio ofbusiness applications andSaaS solutions usedacross customer service, marketing, field operations, and other businessfunctions. You'll alsohavethe opportunity towork alongside experiencedteam members, providingsupport for keyenterprise platforms suchas Salesforce, IFS ERP, andFive9, while developingyour knowledge andskills in thesesystems. We're not lookingfor an expertin any oneplatform. Instead, we'relooking for someonewith a broadtechnical interest, a methodical approachto troubleshooting, anda genuine curiosityabout how businessapplications work together. If you'rea quick learnerwho enjoys workingacross different technologies, thrives on solvingproblems, and ispassionate about deliveringgreat support, we'dlove to hearfrom you. Key Areas Application Support & Administration Provide first and second line support across a range of business applications and SaaS tools Manage user access, licensing, and basic configuration for point solution platforms Triage and resolve application issues, escalating to vendors or senior team members where needed Monitor application health and flag recurring issues or risks Support onboarding and offboarding of users across the application estate Point Solution Management Take day-to-day ownership of smaller SaaS and point solution tools used across the business Liaise with software vendors on support requests, renewals, and basic configuration queries Keep a clear record of what tools are in use, who owns them, and how they're configured Help evaluate new tools when the business needs them - gathering requirements, running demos, and feeding back findings Supporting Larger Platforms Assist with user administration and routine tasks on Salesforce, IFS ERP, Five9, Dotdigital, and Qualtrics Support testing and validation during system updates or changes Help with data queries and basic reporting using SQL or platform-native tools Keep documentation current - user guides, process notes, system configs Stakeholder Support Be a reliable first point of contact for application queries from business users Communicate clearly on issue status, workarounds, and resolutions Support training and adoption when new tools or features are introduced Build good working relationships across teams so users feel supported Continuous Improvement Spot recurring issues and suggest fixes rather than just resolving tickets Contribute to documentation and knowledge base articles to reduce repeat queries Bring a tidy, organised approach to managing the application landscape Some experience in an IT support, application support, or SaaS administration role - or a strong desire to build on early experience Comfortable learning new software tools quickly and working across multiple platforms at once Good understanding of how SaaS applications work - user management, configuration, integrations Basic SQL or data query skills - enough to look up records, check data, and support troubleshooting Strong attention to detail and a methodical approach to problem-solving Clear and confident communicator - able to explain technical issues in plain language Organised and reliable, with good time management across competing priorities Collaborative and positive - comfortable working as part of a small team 25 days holiday + bank holidays (Pro Rata) Culligan Product discounts Cycle Scheme Online discount/perk platform Enhanced Maternity & Paternity Leave Life Assurance Ongoing Training & Development Employee Assistance Programme Free onsite parking Flexible working hours - we are ideally looking for someone to join the team four days per week, 4-5 hours per day

Trainee Dynamics 365 Business Central Service Desk Analyst ERP Service Desk Full time Permanent Turn Your Accounting Knowledge into a Career in Technology Are you AAT qualified or currently working in an accounts role and wondering what your next career step could be? You don't have to leave your finance knowledge behind to build a career in technology. At The HBP Group, we'll help you use your understanding of accounting and business processes to become a specialist in Microsoft Dynamics 365 Business Central, one of the world's leading ERP and finance systems. We're looking for someone with AAT Level 3, equivalent finance experience or a strong understanding of accounting processes to join our team as a Trainee Business Central Support Analyst. You might currently work as an Accounts Assistant, Finance Administrator, Bookkeeper, Payroll Assistant or in another transactional finance role. You don't need previous IT support experience or knowledge of Business Central-we'll provide structured training, mentoring and hands on experience. Your finance knowledge will help you understand the challenges our customers face. We'll teach you how to investigate them, resolve software queries and develop a rewarding long term career in finance technology. Why Move from Accounts into Finance Software? Your accounting knowledge is valuable far beyond a traditional finance department. In this role, you'll use it to: Help customers resolve real accounting and software queries. Understand processes such as invoicing, purchasing, banking, VAT and financial reporting. Learn how businesses use finance and ERP software. Develop specialist knowledge in Microsoft Dynamics 365 Business Central. Build a career with routes into senior support, consultancy, implementation, training or customer success. This is an opportunity to move into technology without starting from scratch. We'll build on what you already know and teach you the technical skills you need. About the Role As a Trainee Service Desk Analyst, you'll learn how to provide first line support to customers using Microsoft Dynamics 365 Business Central. Working alongside experienced analysts, you'll develop your knowledge of ERP software, customer service, troubleshooting and support processes while gradually taking ownership of customer queries as your confidence grows. This is an excellent opportunity for someone who enjoys learning, solving problems and delivering outstanding customer service. What You'll Be Doing Supporting Our Customers Learn how to provide first line support for Business Central customers. Assist customers via phone, email and our helpdesk system. Provide clear and professional updates throughout the support process. Help customers make the most of self service resources. Developing Your Technical Skills Learn how to diagnose and resolve software issues. Assist with software upgrades and customer communications. Gain an understanding of ERP systems and business processes. Support User Acceptance Testing and customer guidance where appropriate. Service Desk Operations Log and manage support tickets accurately. Learn how to prioritise work against Service Level Agreements (SLAs). Maintain detailed customer records and documentation. Escalate complex issues appropriately while learning from experienced colleagues. Learning & Development Receive structured mentoring and coaching. Complete technical and professional development training. Develop your understanding of Microsoft Dynamics 365 Business Central. Build the skills needed to progress into a Software Support Analyst role. What We're Looking For We're looking for someone who enjoys technology, has excellent communication skills and genuinely enjoys helping people. You'll be: Curious and eager to learn. Organised with strong attention to detail. Customer focused and approachable. Comfortable working independently and as part of a team. Positive, resilient and adaptable. Motivated to develop a long term career in IT. Right to work in the UK. Full UK Driving Licence. Access to an insured vehicle for business use. AAT Level 3, equivalent experience, or a good understanding of finance/accounting processes relevant to Business Central. Excellent written and verbal communication skills. Interest in ERP software or Microsoft Dynamics 365 Business Central. Basic IT troubleshooting knowledge. Experience with software such as Dynamics, Sage, Exchequer or Opera. Microsoft or IT related certifications (beneficial but not essential). Why Join The HBP Group? At The HBP Group, we're committed to developing people. Joining our team means you'll benefit from: Comprehensive training and mentoring. A clear career pathway into ERP software consultancy or senior support roles. Hands on experience with Microsoft Dynamics 365 Business Central. Supportive colleagues who genuinely want to help you succeed. Opportunities to gain industry recognised knowledge and experience. A collaborative culture built on learning, teamwork and exceptional customer service. If you're looking to start your career in ERP software support with a company that invests in your future, we'd love to hear from you. Closing Date: 30th August 2026 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted. Company overview The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support, Accounts software and EPOS solutions. We offer our customers a range of the best market leading products and services to streamline complex business processes and increase efficiency. We have 5 offices including our head office in Scunthorpe, an office in Hull, another office in Peterborough and a further one in both Hampshire and Cornwall. You're someone who enjoys solving problems and helping others. When something isn't working, you like getting to the bottom of it and finding a practical solution. You're naturally curious and enjoy learning new systems, technologies and ways of working. You don't need to know everything already-you have the enthusiasm and determination to develop your skills through training and hands on experience. You're organised, communicate clearly and take pride in doing things properly. Whether you're speaking to a customer, updating documentation or working with colleagues, you're professional, reliable and approachable. You enjoy being part of a team but are equally happy taking responsibility for your own work. You're adaptable, resilient and understand that every customer interaction is an opportunity to make a positive difference. Most importantly, you're looking for a career where you can continue to learn, develop and build specialist knowledge in Microsoft Dynamics 365 Business Central and ERP software support. If this sounds like you, we'd love to hear from you. Hours 35 30-08-2026 Job attachments Trainee_Dynamics_365_Business_Central_Service_Desk_Analyst.pdf