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We're hiring for an IT Support Analyst to support our growing Technology team! To keep up with our growth in the UK and Ireland, we're looking for a dedicated IT Support Analyst to serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. This position will support the end users in all offices. We're looking for someone with: Outstanding customer service skills with the ability to speak about complex issues in a down-to-earth manner. Good knowledge of current Windows Operating System. Good knowledge of Microsoft 365 office suite. Experience with PC hardware build and troubleshooting. Familiarity with Apple & Android mobile devices. Own transport as this role supports multiple sites. Experience of ServiceDesk (preferable). Experience in OpenGI or Applied Epic applications would be preferable. BA or BS degree preferred or equivalent experience. 3+ years of experience working for a corporate level service desk. Using these skills, you'll be: Setting up and testing PCs for new and existing users to ensure smooth onboarding and ongoing performance. Responding to hardware and software issues, diagnosing problems, and delivering effective solutions. Supporting and contributing to corporate initiatives as directed by your manager, including testing and documentation. Assisting with the management and maintenance of mobile devices across the organisation. Providing day-to-day IT support to team members and collaborating to resolve technical challenges. Supporting a wide range of technology products and services, including troubleshooting, user guidance, and policy communication. Identifying the most efficient and effective ways to resolve technical issues for users. Logging, updating, and closing support tickets in ServiceNow, ensuring accurate documentation and timely resolution. Handling work orders of varying complexity, escalating high priority or complex issues when required. Delivering onsite IT support for the Midland offices. Managing and maintaining IT equipment within the Midland offices to ensure reliability and availability. Who is NFP? With over 1,000 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas: Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges) What you'll love about working here working in a dynamic, fast paced organisation in an exciting industry the opportunity to do globally impactful work from day one learning from industry and business line specialists with decades of experience a huge variety of projects to work on and challenges to solve our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being a rich suite of employee benefits and out of work perk The great benefits we offer: Finances It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind. Matched employer pension contributions Life Assurance and Group Income Protection Lifestyle discounts for well known brands Work life balance We appreciate the importance of your life outside of work and the benefits of an effective work life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office. Opportunity for hybrid working Generous annual leave allowance Health and wellbeing We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing. Comprehensive Private healthcare Healthcare cash plan Additional days off throughout the year to focus on your wellbeing Charity and community work At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference. Numerous charity fundraising challenges and events throughout the year Opportunities to volunteer and give back to the community Award winning apprenticeship program, helping local schoolchildren take their first steps into the world of work Social It's not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally. Two large employee events every year for summer and Christmas Enjoy out of work events and socials to get to know your team better Good office locations with plenty of opportunity to socialise outside of work Inclusion and belonging We're proud holders of Insurance Business Magazine's 5 Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement. A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board Inclusive policies and procedures to ensure all of our people are treated fairly Access to Business Resource Groups that can support with multiple of key challenges NFP and You Better Together! NFP is an inclusive Equal Employment Opportunity employer.

Opportunity You'll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue supporting our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. It's an energising role that provides flexibility to configure and lead on projects, ensuring you stay up to date on ServiceNow. Responsibilities, Qualifications, Certifications As a Manager, you will play a key role in helping clients achieve business results through the application of technical solutions. Your key responsibilities include: Be empowered to lead a range of projects/initiatives to deliver value and successful outcomes to customers through the ServiceNow platform. Facilitate workshops and 1 2 1 sessions using the platform to understand client challenges and demonstrate potential solutions. Develop and contribute technically and functionally to solutions and sales. Lead and support the development team within our customers to ensure outstanding outcomes and quality experiences. Set up and lead ways of working to ensure the execution of the development is delivered in a fun, inclusive, positive, and energetic way. Provide and set the assurance standards throughout the development lifecycle. Meet and manage deadlines individually, as part of and/or as the leader of a team. Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders. Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams. Coach and develop others, acting as a positive role model for our people and clients. Skills and Attributes for Success An open, inclusive growth mindset with a passion for collaboration. A good communicator with the confidence to engage at different levels. As a leader you'll build great relationships and create impact with first and last impressions. You'll understand that there are always naysayers and be resilient in the face of challenges - collaborating, seeking support, persuading, influencing, and taking on board genuine concerns. Self starting, able to work independently and as part of a team. Able to adapt and vary approaches to suit client requirements and cultural considerations. Clients are UK and globally based, so you'll need to be flexible to travel as and when the work requires. Required Qualifications Previous technical and architectural experience with ServiceNow. ServiceNow CMDB / CSDM knowledge. A proven track record of implementing ServiceNow, delivering to deadline and milestones. ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules. Demonstrable evidence of delivering real and sustainable ServiceNow solutions. Some experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding. Preferred Qualifications Relevant professional experience, including previous work with a Big 4, global management consultancy firm, niche consultancy or an in house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes. Experience of Financial Services across Banking, Insurance or Wealth Asset Management. Experience with broader ServiceNow solutions and/or other SaaS / PaaS tools. What We Offer Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. Contact If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

Assistant Vice President, IT Risk Assessment ManagerSkip to main contentWe may use cookies and other tracking technologies to assist with navigation, improve our products and services, assist with our marketing efforts, and provide content from third parties. For more information on cookies, please review our notice here. For more information on how we process your data, please review our Privacy Notices here. Vice President, IT Risk Assessment Manager page is loaded Assistant Vice President, IT Risk Assessment ManagerApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG, a globally respected financial institution, is seeking an Assistant Vice President IT Risk Assessment Manager to join their London office. This pivotal role sits within the IT Policy Management & Group Risk Assessment Team, part of the Corporate Technology Division, and offers you the opportunity to make a significant impact on technology risk governance across multiple business entities. You will be at the heart of ensuring that risk assessment processes are robust, transparent, and aligned with both internal standards and regulatory expectations. MUFG is renowned for its commitment to nurturing talent, providing flexible working opportunities, and fostering a supportive environment where your expertise in risk management will be valued and developed. If you are looking for a role that combines responsibility, influence, and professional growth within a collaborative team, this is your chance to join an organisation that truly invests in its people. Join a global leader in financial services with a strong reputation for integrity, innovation, and inclusive culture, offering you access to world-class training and development programmes. Play a key role in shaping technology risk governance by managing end-to-end system risk assessments across diverse business applications and platforms, ensuring compliance and operational resilience. Benefit from flexible working arrangements, generous pension contributions, and ongoing support from knowledgeable colleagues who value your interpersonal skills and commitment to excellence. What you'll do: As an Assistant Vice President IT Risk Assessment Manager at MUFG in London, you will play a central role in overseeing the annual system risk assessment process across all relevant business applications and technology platforms. Your day-to-day activities will involve collaborating with stakeholders at every level, from Business Owners to Head Office, ensuring that risks are identified accurately and managed effectively. You will be responsible for reviewing evidence provided by various teams to ensure it meets stringent standards of reliability and sufficiency. By preparing detailed reports for senior management and regulatory bodies alike, you will help drive transparency in decision-making. Facilitating workshops or cross-functional reviews may also form part of your remit as you work together with colleagues to test assumptions and validate positions. Success in this role requires meticulous attention to detail when evaluating evidence quality; proactive monitoring of remediation actions; diligent documentation of governance decisions; and continuous improvement of tools and workflows used throughout the risk assessment lifecycle. Your ability to coach stakeholders on best practices will further enhance MUFG's commitment to excellence in technology risk management. Manage the annual system risk assessment process across business applications, technology platforms, infrastructure, and supporting processes for the designated Technology Department. Collaborate closely with Business Owners, System Owners, and Head Office (Japan) to ensure efficient governance of the risk assessment process while maintaining clear communication channels. Identify inherent and residual risks, control gaps, dependencies, and potential business impacts related to confidentiality, integrity, availability, compliance, and operational resilience. Review evidence submitted by first-line teams, control owners, and delivery teams to confirm that risks, controls, and mitigations are supported by reliable documentation. Evaluate the completeness, quality, and traceability of evidence used to support control design effectiveness and remediation progress. Provide independent judgement on whether evidence is adequate to close findings or reduce risk exposure in line with governance decisions expected at VP level. Facilitate risk workshops, interviews, and cross-functional reviews as needed to gather information and validate risk positions. Prepare comprehensive risk summaries, heat maps, dashboards, and management reports for senior stakeholders including committees and audit or regulatory review. Support governance forums by documenting decisions, actions, exceptions, and risk acceptances while tracking them through to completion. Monitor remediation actions and risk treatment plans; escalate delays or unresolved issues where material exposure exists. What you bring: In the Assistant Vice President IT Risk Assessment Manager position at MUFG you will bring extensive experience gained from roles focused on technology risk management or information security within complex environments. Proven experience in risk management or related fields such as operational risk, technology risk, information security or controls assurance within large organisations. Strong understanding of system risk assessment techniques including control evaluation methods, evidence review processes and planning for effective risk treatment. Experience working with recognised frameworks such as ISO 27001, NIST, COBIT or SOC; familiarity with equivalent governance standards is highly desirable. Ability to assess complex information objectively while constructively challenging assumptions; making balanced decisions based on thorough evidence analysis. Excellent stakeholder management skills enabling you to influence outcomes at all levels through clear communication and co-operative engagement. Outstanding written and verbal communication skills allowing you to present technical concepts clearly to non-technical audiences including senior executives. Highly developed analytical skills combined with exceptional organisational abilities; meticulous documentation practices ensure accuracy throughout all reporting activities. Experience preparing committee papers or governance packs; maintaining audit-ready documentation is expected at VP level within MUFG. Comfortable managing multiple assessments simultaneously under tight deadlines; adept at prioritising tasks within a fast-paced environment without compromising quality. Familiarity with ServiceNow or OpenPages applications enhances your ability to streamline workflow processes. What sets this company apart: MUFG stands out as one of the world's leading financial institutions with a rich heritage rooted in trustworthiness and ethical conduct. The company's London office offers an environment where employees are encouraged to grow professionally through access to comprehensive training programmes tailored for personal development. Flexible working opportunities allow you to balance career ambitions with life outside work, a testament to MUFG's commitment towards employee wellbeing. Generous pension contributions reflect their investment in your long-term future while supportive leadership ensures that every team member feels valued regardless of background or experience level. The organisation actively promotes inclusivity by welcoming under-represented groups into its workforce; fostering a sense of belonging through communal values shared across departments. At MUFG you can expect not only challenging assignments but also genuine support from knowledgeable colleagues who appreciate your dedication towards achieving collective goals. Their focus on continuous improvement means that new ideas are welcomed, making it possible for you to contribute meaningfully towards shaping best practices within technology risk management. What's next: If you are ready to take the next step in your career journey with MUFG as an Assistant Vice President IT Risk Assessment Manager, where your expertise will be celebrated - apply now!Apply today by clicking on the link provided.We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

Product & Technology - London, Full-Time Description As a Principal Product Manager for Analytics at Siteimprove, you will own the strategy and execution for our Analytics pillar as part of Siteimprove s strategic shift toward an agentic content intelligence platform. You will define how we deliver trustworthy, democratized, actionable insights across web analytics, digital experience analytics, marketing analytics, and app (product) analytics and how those insights become the connective tissue that makes our Search and Accessibility pillars more intelligent, proactive, and outcome-oriented. This is a high-impact role in a crowded, fast-evolving market. You will be responsible for clarifying Siteimprove s differentiated position, shaping an integration strategy across ecosystem tools and partners, and building a unified experience that turns fragmented data into proactive insights, recommendations, and agent-guided workflows. You will partner across Product, Engineering, Data Science, Design, and GTM to build capabilities that customers trust for decision-making and that directly improve content performance, conversion, and compliance at enterprise scale. Here is a taste of the questions you, as a leader, will be asking yourself almost every day: What is our differentiated point of view in a world dominated by GA4, Adobe, and a growing set of specialized DXA and product analytics tools? How do we build a unified, simple UX that consolidates insight across web, marketing, experience, and app analytics without overwhelming users? What is the right integration strategy so customers can connect Siteimprove to their ecosystem (CDPs, ad platforms, BI tools, experimentation, tag managers) with minimal friction? How do we move from reactive dashboards to proactive insight and agent-guided recommendations that teams act on? How do we instrument trust: data quality, governance, privacy, and explainability especially as AI becomes part of the analytics workflow? How do we ensure analytics doesn t live in a silo, but actively powers smarter prioritization in Search and Accessibility? What you will be doing If you re excited about building analytics products that are both technically rigorous and decisively useful and thrive in ambiguous, high-visibility problem spaces this role is for you. In this role, you will be responsible for scoping and delivering large initiatives across Siteimprove s Analytics pillar. Responsibilities include partnering with customers and internal stakeholders to define business and system requirements, writing clear product specifications with success criteria, driving schedules from design to release, and managing production launches and adoption. You will lead and coordinate efforts across Engineering, Design, Data Science, Product Marketing, Sales, and Customer Success to develop an analytics platform that is enterprise-ready, differentiated, and deeply integrated across Siteimprove s broader platform. You will have end-to-end ownership from strategy to delivery to measurement and will provide regular visibility to senior leadership on pillar performance, priorities, and risks. Own the Analytics pillar strategy and roadmap spanning web analytics, digital experience analytics, marketing analytics, and app (product) analytics within Siteimprove s agentic content intelligence platform. Define Siteimprove s differentiated analytics position: who we serve best, what jobs we do better than incumbents, and how we win in a crowded market. Drive a unified, simple UX that consolidates insights across analytics disciplines, with consistent entities, navigation, and workflows that reduce fragmentation and improve adoption. Establish an ecosystem integration strategy across key partner categories (tag management, BI, CDP/CRM, ad platforms, experimentation, consent/privacy, data warehouses) including build vs buy vs partner recommendations. Build proactive insight systems: anomaly detection, opportunity surfacing, segmentation, attribution-informed signals, and next best actions that guide teams to outcomes. Ensure Analytics actively powers other pillars by providing actionable signals and segmentation that improve Search and Accessibility prioritization, measurement, and executive reporting. Partner with Engineering and Data Science to define data pipelines, identity/consent approaches (as applicable), event and content schemas, governance controls, and reliability SLAs. Define and operate a metrics and quality program: instrumentation, adoption funnels, data completeness, latency, accuracy, and customer outcome measurement. Lead cross-functional execution from discovery through launch, ensuring high-quality delivery, clear stakeholder alignment, and pragmatic tradeoffs for time-to-market. Represent the Analytics pillar internally and externally through customer briefings, roadmap narratives, executive updates, and enablement for Sales and Customer Success. What we will require of you Bachelor s degree in Computer Science, Engineering, Information Systems, Data Science, Business Analytics, or equivalent experience. 8+ years of product management experience, including ownership of strategy and roadmap for complex B2B SaaS products. Experience building analytics products or data platforms (web/app analytics, marketing analytics, DXA, BI, data pipelines) with a Strong grasp of measurement concepts. Demonstrated ability to drive simplified, unified experiences across complex product surfaces and cross-functional data domains. Strong technical fluency: ability to engage on event models, tagging/collection approaches, data pipelines, privacy/consent considerations, and scalable architecture tradeoffs.Proven ability to lead cross-functional teams and influence without authority across Product, Engineering, Design, Data Science, and GTM. Excellent communicator and writer, able to align stakeholders and make crisp tradeoffs. High ownership: you drive clarity, momentum, and outcomes. Remote or Hybrid EU, UK, Canada, or United States What we will love about you Experience in analytics products: digital analytics, marketing analytics, BI, experimentation, monitoring/observability, or data platforms. Familiarity with event instrumentation, identity/resolution, schema/taxonomy design, and data governance. Experience with AI-powered analytics: natural language querying, summarization, recommendations, or agentic workflows, with strong trust/guardrail instincts. Integrations/platform experience (APIs, webhooks, warehouse/BI connectors, workflow tools like Jira/Asana/ServiceNow). Experience with regulated enterprise customers and privacy/security constraints. In addition, we hope you will appreciate: Rest and relaxation: 25 days of annual leave plus 10 paid public holidays, giving you time to recharge, focus on your wellbeing, and take meaningful time away when you need it. Comprehensive benefits: Private Medical Insurance, enhanced family leave and Step Back-In programme, wellbeing support through Canada Life (including 24/7 GP access, mental health services, fitness and wellbeing programmes), life assurance, and travel-to-work reimbursement supporting you and your family at every stage. Prepare for the future: Aviva workplace pension with employer contributions, helping you plan confidently for your long-term financial wellbeing. Siteimprove is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at .

Data and BI Engineer Department: Delivery Employment Type: Full Time Location: London Reporting To: Jason Gopaul Description Sabio is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our focus is on creating state of the art real time communications platforms and contact centre system integration. At our core, we are problem solvers with a strong engineering mindset and a 'can do' attitude. We are currently looking for a passionate and enthusiastic Data & BI Engineer (Mid Level) reporting into our Global Data Integration and Systems Manager. This role combines data engineering and business intelligence development, with responsibility for building scalable data pipelines, integrating enterprise systems such as ServiceNow and Salesforce, and delivering high quality reporting and insights through Power BI. The successful candidate will play a key role in shaping Sabio's data landscape, ensuring data is reliable, accessible and optimised for business decision making. Key Responsibilities Data Engineering Design, build, and maintain scalable data pipelines across multiple systems Develop and manage ETL/ELT processes to ensure high quality, reliable data Integrate data from enterprise platforms including ServiceNow, Salesforce and other systems Implement and support modern data platforms, including Microsoft Fabric Apply medallion architecture principles (Bronze, Silver, Gold layers) to structure and optimise data flows Ensure data governance, security and performance standards are met Business Intelligence & Reporting Design, develop, and maintain Power BI dashboards and reports Build and maintain semantic models, measures and calculated logic (DAX) Translate business requirements into scalable data models and visualisations Optimise report performance, usability and consistency Deliver actionable insights to support business decision making Data Management & Quality Ensure accuracy, completeness and integrity of data across systems Manage data pipelines and support data quality frameworks Identify and resolve data issues, inconsistencies and gaps Continuously improve data processes and reporting workflows Stakeholder Engagement Work closely with business stakeholders to gather reporting requirements Collaborate with cross functional teams across technology and operations Present insights clearly to both technical and non technical audiences Support adoption and effective use of dashboards and reporting tools Skills Knowledge and Expertise Essential Experience in data engineering and/or BI development roles (3-6 years typical) Strong experience with Power BI (dashboard development, DAX, modelling) Strong SQL skills for querying and transforming data Experience integrating Salesforce data Experience working with ServiceNow data or APIs Experience designing and managing ETL/ELT pipelines Solid understanding of data modelling (star schema, dimensional modelling) Strong analytical and problem solving skills Excellent communication skills with stakeholders Desirable Experience with Microsoft Fabric Understanding of medallion architecture (Bronze, Silver, Gold layers) Experience with cloud platforms (Azure preferred) Experience working with APIs and automation Exposure to Certinia / financial or resource management data Background in telecoms, services or consulting environments Personal Attributes Highly detail oriented with strong focus on data accuracy Proactive, self driven and solution focused Strong collaboration and stakeholder engagement skills Comfortable working in a fast paced, evolving environment Benefits Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year (this includes three Sabio days) LinkedIn Learning Plus many more! (Benefits are dependant on your base location.)

Service Assurance Manager - Retail & Customer Apply now Job no: 564971 Work type: Full time Site: Redditch Categories: IT Location: Worcestershire Salary: Competitive salary + Car allowance Business Area: Halfords Support Centre About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for co creators: people who want to make a real impact, take ownership and be part of something that's still evolving. Technology at Halfords is at a turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end to end accountability for outcomes, and can balance pace with long term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards. About the role As a Service Assurance Manager within our Technology Service and Operations team, you'll take ownership of the quality, performance, and commercial rigour of the technology partnerships that underpin how Halfords operates. This is a heavily commercial role, centred on supplier and contract management across a significant partner landscape, where you'll own relationships, hold partners to account, and ensure we're getting genuine value, innovation, and delivery against agreed KPIs. Day to day, you'll manage contracts, lead supplier reviews, and assess whether we have the right scale and shape of supply base to support what we're trying to achieve. You'll ensure spend is properly aligned to cost centres and investment boards, support audit and governance activity, and work with the risk team on enterprise risk. This is a high influence role joining at a crucial moment as Halfords makes a significant push to modernise its technology organisation. There's real appetite from leadership to improve governance and supplier performance, and there's plenty to manage and put right, so you'll need to be comfortable rolling your sleeves up and operating with some ambiguity. If you're commercially sharp, confident at any level of conversation, and motivated by making a tangible difference to how a major retailer manages its technology partnerships, this could be the role for you. Key responsibilities Own the quality and performance of technology supplier and partner relationships, ensuring services are delivered against contracted KPIs and that partners are innovating and adding value Lead commercial and contract management activity across the partner landscape, including contract negotiation, renewals, and ensuring obligations are clearly understood and met on both sides Assess the supplier and partner landscape to ensure the organisation has the right partners at the right scale, identifying consolidation or rationalisation opportunities where appropriate Ensure all technology spend is aligned to approved cost centres and investment boards, supporting financial budget planning and maintaining visibility of committed and forecast expenditure Support audit and governance activity, working alongside the risk team to ensure enterprise risk is identified, owned, and managed appropriately Operate within a squad focused model, taking clear accountability across specific partnerships and service areas through a defined RACI structure Maintain service performance reporting, providing transparent insight into availability, reliability, and operational risk across critical business systems Collaborate with Service Experience Leads and internal teams to ensure operational insight informs service reviews and improvement activity About you Strong, demonstrable commercial experience in a supplier or partner management environment, including contract negotiation, commercial governance, and the ability to read and interpret complex contracts Experience working within or alongside audit and governance processes, with an understanding of risk management frameworks Confident communicator who can engage credibly at any level, from technical teams to exec stakeholders, and hold suppliers to account with clarity and professionalism Comfortable working across a broad and complex supplier landscape, with the organisational skills to manage multiple relationships and priorities simultaneously A working understanding of technology and how enterprise systems operate, sufficient to have meaningful conversations with partners and internal teams without needing to be hands on technically Background in supplier / service management, service assurance, or technology operations within a complex enterprise environment Experience in retail, omnichannel, or 24/7 operational environments is advantageous, as is familiarity with ITSM platforms such as ServiceNow Comfortable with ambiguity and able to operate effectively in an environment where not everything is defined yet. This is a role that rewards initiative and effort A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Note Hybrid working policy - this position will be based 3 days per week at our support centre in Redditch, West Midlands.

We're hiring for an IT Support Analyst to support our growing Technology team! To keep up with our growth in the UK and Ireland, we're looking for a dedicated IT Support Analyst to serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. This position will support the end users in all offices. We're looking for someone with: Outstanding customer service skills with the ability to speak about complex issues in a down-to-earth manner. Good knowledge of current Windows Operating System. Good knowledge of Microsoft 365 office suite. Experience with PC hardware build and troubleshooting. Familiarity with Apple & Android mobile devices. Own transport as this role supports multiple sites. Experience of ServiceDesk (preferable). Experience in OpenGI or Applied Epic applications would be preferable. BA or BS degree preferred or equivalent experience. 3+ years of experience working for a corporate level service desk. Using these skills, you'll be: Setting up and testing PCs for new and existing users to ensure smooth onboarding and ongoing performance. Responding to hardware and software issues, diagnosing problems, and delivering effective solutions. Supporting and contributing to corporate initiatives as directed by your manager, including testing and documentation. Assisting with the management and maintenance of mobile devices across the organisation. Providing day-to-day IT support to team members and collaborating to resolve technical challenges. Supporting a wide range of technology products and services, including troubleshooting, user guidance, and policy communication. Identifying the most efficient and effective ways to resolve technical issues for users. Logging, updating, and closing support tickets in ServiceNow, ensuring accurate documentation and timely resolution. Handling work orders of varying complexity, escalating high priority or complex issues when required. Delivering onsite IT support for the Midland offices. Managing and maintaining IT equipment within the Midland offices to ensure reliability and availability. Who is NFP? With over 1,000 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas: Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges) What you'll love about working here working in a dynamic, fast paced organisation in an exciting industry the opportunity to do globally impactful work from day one learning from industry and business line specialists with decades of experience a huge variety of projects to work on and challenges to solve our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being a rich suite of employee benefits and out of work perk The great benefits we offer: Finances It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind. Matched employer pension contributions Life Assurance and Group Income Protection Lifestyle discounts for well known brands Work life balance We appreciate the importance of your life outside of work and the benefits of an effective work life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office. Opportunity for hybrid working Generous annual leave allowance Health and wellbeing We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing. Comprehensive Private healthcare Healthcare cash plan Additional days off throughout the year to focus on your wellbeing Charity and community work At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference. Numerous charity fundraising challenges and events throughout the year Opportunities to volunteer and give back to the community Award winning apprenticeship program, helping local schoolchildren take their first steps into the world of work Social It's not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally. Two large employee events every year for summer and Christmas Enjoy out of work events and socials to get to know your team better Good office locations with plenty of opportunity to socialise outside of work Inclusion and belonging We're proud holders of Insurance Business Magazine's 5 Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement. A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board Inclusive policies and procedures to ensure all of our people are treated fairly Access to Business Resource Groups that can support with multiple of key challenges NFP and You Better Together! NFP is an inclusive Equal Employment Opportunity employer.

慨正橡扯 is seeking a Technical Manager for the ServiceNow platform based in London. In this role, you will lead projects, guide stakeholders, and contribute to a culture of collaboration and success. Ideal candidates will possess a ServiceNow Certified Administrator qualification and experience in delivering ServiceNow solutions. We offer a competitive remuneration package, continuous learning opportunities, and a diverse and inclusive culture.

A leading global consulting firm in the UK is seeking a Technical Manager to focus on ServiceNow implementations in the financial services sector. The ideal candidate possesses extensive ServiceNow experience, excellent project management skills, and a commitment to driving successful digital transformation for clients. This role offers a unique opportunity to lead initiatives, coach teams, and impact client outcomes significantly. We offer a competitive package, flexible working options, and a focus on career development.

Technical Manager - ServiceNow - (Financial Services) Location: London Date: 20 Mar 2026 At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, we adapt, and we respect individual contributions and differences. You'll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. It's an energising role, in which you'll have plenty of opportunities to deliver great solutions and support the wider team with your knowledge and experience. It will allow you to have the flexibility to configure and lead on projects, giving you the ability to ensure you are up to date on ServiceNow. As you do, we'll support you in developing your ServiceNow, consultancy, analytical skills - along with relationships that help shape your career. Your key responsibilities Here, you'll work with a portfolio of clients, each with their own backgrounds, strengths, and ambitions where we transform AI, Agents, CMDB / CSDM, IT, HR, Moveworks, CRM, Risk and Security or other capabilities through the ServiceNow platform. As a Manager, you will play a key role in helping clients achieve business results through the application of technical solutions. You will be able to deliver quality, insightful solutions and balance priorities. Be empowered to lead a range of projects / initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform. Facilitate workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes Develop and contribute technically and functionally to solutions and sales Lead and support the development team within our customers to allow them to reach potential and ensure they delivery outstanding outcomes and quality experiences Set up and lead ways of working to ensure the execution of the development is delivered in a fun, inclusive, positive, and energetic way Providing and setting the assurance standards throughout the development lifecycle Meet and mange deadlines individually, as part of and / or as the leader of a team Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams Coach and develop others, acting as a positive role model for our people and clients Skills and Attributes for Success An open, inclusive growth mindset with a passion for collaboration A good communicator with the confidence to engage at different levels As a leader you'll be able to build great relationships and create impact with first and last impressions You'll understand there are always 'naysayers' and be resilient in the face of challenges - collaborating, seeking support, persuading, and influencing, as well as taking on board genuine concerns Self-starting, able to work independently and as part of a team Able to adapt and vary approaches, to suit client requirements and cultural considerations Our clients are UK and Globally based, so you'll need to be flexible to travel as and when the work requires To qualify for the role, you must have Previous experience of ServiceNow ServiceNow CMDB / CSDM knowledge A proven track record of implementing ServiceNow, delivering to deadline and milestones ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules Demonstrable evidence of delivering real and sustainable ServiceNow solutions Some experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding Ideally, you'll also have Relevant professional experience, including for example previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes Experience of Financial Services across Banking, Insurance or Wealth Asset Management Experience with broader ServiceNow solutions and / or other SaaS / PaaS tools What we look for We're interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Technical Manager - ServiceNow - (Financial Services) Location: London - Other locations: Primary Location Only Salary: Competitive Join a collaborative, inclusive, growing team that supports our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. In this energising role you will configure and lead projects, update ServiceNow solutions, and guide stakeholders toward business results. Responsibilities Lead a range of projects/initiatives to deliver value and successful outcomes via the ServiceNow platform. Facilitate workshops and 1 to 1 sessions to understand client challenges and demonstrate solutions. Develop and contribute technically and functionally to solutions and sales. Lead and support the development team within our customers to reach potential and deliver outstanding outcomes and quality experiences. Set up and lead ways of working to ensure development execution is delivered in a fun, inclusive, positive, and energetic way. Provide and set assurance standards throughout the development lifecycle. Meet and manage deadlines individually, as part of and/or as the leader of a team. Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders. Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams. Coach and develop others, acting as a positive role model for our people and clients. Skills and Attributes for Success An open, inclusive growth mindset with a passion for collaboration. A good communicator with the confidence to engage at different levels. Ability to build great relationships and create impact with first and last impressions. Resilience in the face of challenges, collaborating, seeking support, persuading, influencing, and taking on board genuine concerns. Self-starting, able to work independently and as part of a team. Able to adapt and vary approaches to suit client requirements and cultural considerations. Flexibility to travel UK and globally as required by the work. Qualifications Previous technical and architectural experience of ServiceNow. Knowledge of ServiceNow CMDB/CSDM. Proven track record of implementing ServiceNow, delivering to deadlines and milestones. ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules. Demonstrable evidence of delivering real and sustainable ServiceNow solutions. Some experience of people management and ability to manage different types/groups of stakeholders. Ideally Relevant professional experience, such as previous work with a Big 4, global management consultancy, niche consultancy, or an in house role gaining exposure to ServiceNow projects and broader Digital Transformation programmes. Experience of Financial Services across Banking, Insurance or Wealth Asset Management. Experience with broader ServiceNow solutions and/or other SaaS/PaaS tools. What we look for We're interested in people with integrity who can collaborate with people from diverse backgrounds and possess a growth mindset. What we offer Competitive remuneration package rewarded for individual and team performance, supported by a comprehensive Total Rewards package. Continuous learning opportunities to develop mindset and skills. Success as defined by you: tools and flexibility to make a meaningful impact in your own way. Transformative leadership: insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: you'll be embraced for who you are and empowered to use your voice.

Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. About the Role The Delivery Lead is responsible for orchestrating and enabling the successful delivery of complex technical change across one or more agile squads, ensuring alignment with business priorities, governance standards and organisational outcomes. The role provides coordination, governance and integration across teams while preserving agile ways of working. Key Responsibilities Leading and managing change initiatives across business areas and projects in a delivery lead capacity, utilising core PM and BA skills. Driving delivery outcomes from initiation to completion, without reliance on a separate Project Manager. Shaping and prioritising work in partnership with stakeholders and Product Owners. Developing and maintaining integrated delivery plans, including dependencies and milestones. Coordinating cross squad activity and managing delivery interdependencies. Partnering with stakeholders to embed change into business processes and operations. RAID management - managing risks, issues and quality across all initiatives. Governance and reporting to leadership and governance forums. Stakeholder management, alignment and coordination. Cross squad dependency and risk management. Supporting agile methodologies and adapting frameworks to project needs. Agile delivery enablement alongside Scrum Masters and Product Owners. Planning and execution readiness. Integrated delivery plans and milestone tracking. Eliciting and documenting business requirements and process improvements, as defined by the business and/or project. Ensuring requirements are clearly defined and owned. Working with BAs/SMEs to shape and validate requirements. Leading and facilitating meetings and workshops, producing clear documentation, including Business Requirement Documents, user stories and acceptance criteria. Analyzing complex and large scale business and technical projects, including comprehensive reviews of end to end data and operating models. Supporting business users through UAT testing and obtaining sign off from key stakeholders. Essential Requirements Demonstrable experience initiating, planning and delivering formal projects, ideally with budgets up to £5m. Minimum 5 years' experience in a delivery lead or project management role in Financial Services. Minimum 2 years' delivery experience in Corporate projects - Risk, Legal, HR, Audit where the candidate owned and delivered end to end projects. Successfully delivered complex change projects requiring changes to Corporate systems, ideally finance systems (e.g. Oracle, Workday, ServiceNow). Accreditation (e.g. PRINCE2, PMP, Agile PM). Practical knowledge of agile methodologies and tools. Strong conflict resolution and negotiation skills. Extensive experience facilitating meetings and workshops. Expertise in eliciting, analysing, validating requirements and building partnerships with business and technology teams. Demonstrate strong application and solution knowledge. Demonstrated expertise in business analysis and managing change initiatives within complex organisations. Proven ability to gather and validate detailed business requirements and lead process improvements. Experience coordinating stakeholders, managing risks and delivering projects using agile and hybrid methodologies. Strong interpersonal and communication skills to engage leadership, teams and third party suppliers effectively. Commitment to continuous professional development, coaching and fostering an inclusive team environment. Additional Requirements Strong stakeholder management and effective communication skills. Knowledge of Agile Practices. Ability to proactively identify opportunities for improvements and achieving efficiencies. Ability to manage competing demands and work across multiple projects. Strong organisational skills, with an ability for problem solving. Experience in leading and supporting more junior colleagues. Benefits 40 days' annual leave. 16% employer pension contribution. Discretionary performance based bonus (where applicable). Private healthcare. Flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here. Inclusive Culture We're proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.

Company Profile:Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River were acquired by State Street in October 2018.Background:A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients.Key Responsibilities:Act as Level 2 support for operational issues related to Charles River IMS applications, ensuring timely resolution of client cases logged in Salesforce.Participate in regular client calls to provide updates, clarify queries, and maintain strong client relationships.Manage Business Continuity (BC) and Disaster Recovery (DR) processes, including annual DR testing.Configure and maintain interfaces for upstream/downstream data flows within CRD infrastructure and external entities; oversee connectivity, testing, and post-go-live support.Own and monitor automated batch jobs, ensuring smooth execution and troubleshooting errors in nightly/daily processes.Implement proactive monitoring for application errors and optimize batch performance to reduce runtime and chronic alerts.Perform import/export troubleshooting, patching CRIMS applications, and production change deployments following CRD/STT change management processes (via ServiceNow).Automate database refreshes from Production to Test and support on-demand refresh requests.Collaborate with CRD Professional Services, Product Support, and Engineering teams to address bugs, apply workarounds, and implement permanent fixes.Support Self-Service Portal (SSP) queries and maintain data archiving/purging processes to optimize production database performance.Execute ad hoc and scheduled production changes (e.g., settlement day adjustments, exchange holiday calendar updates).Provide support for lower environments for internal CRD usage and client testing prior to production deployment.Lead incident management for Sev1 issues (e.g., batch failures, application outages), coordinate stakeholders, and prepare RCA & Preventative Actions reports.Join problem management calls and ensure case hygiene across all tickets.Design, test, and deploy automated import/export/reporting processes tailored to client needs.Skills, Experience & Qualifications Required:Financial Services experience in Investment Management, Trading, or related systems (Charles River IMS preferred).Strong knowledge of MS SQL Server, Oracle, and/or Sybase database configuration and administration.Familiarity with servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and DR/BC processes.Excellent customer service, troubleshooting, and communication skills (verbal and written).Ability to collaborate across internal teams and external vendors to deliver seamless client service.Bachelor's degree in Computer Science, IT, Financial Engineering, Engineering, Economics, Mathematics, or related discipline preferred.Minimum 3+ years of relevant industry experience.About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action Charles River DevelopmentDiscover more at State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at our CEO Statement

hackajob is collaborating with Leonardo to connect them with exceptional professionals for this role. Job Description Are you ready to take ownership of essential business services that support national security and public sector operations? At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You'll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer focused, and aligned with business priorities. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non technical audiences. A proactive mindset focused on customer satisfaction and service reliability. Core Areas (must have) Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable Experience supporting services across hybrid environments (e.g. on premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, which could include meeting the eligibility requirements for the Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit Why join us Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi days each year. Secure your Future: Award winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Primary Location: GB - Bristol - Coldharbour Lane Contract Type: Permanent Hybrid Working: Onsite

Manager, Software Asset Management, Digital Risk Location: London Other locations: Primary Location Only Requisition ID: Within our rapidly growing Digital Risk practice, EY's Software Asset Management (SAM) competency is key to helping clients confidently navigate digital transformation. We mitigate financial, operational, and reputational risks tied to software licensing and optimisation. We seek a Manager to support critical SAM engagements and workstreams, delivering substantial value to our diverse client base. The opportunity As a Manager - SAM Services at EY, you will play a key role in delivering SAM advisory and implementation services to our diverse client base. You will be responsible for managing project workstreams, leading client interactions, and ensuring the successful execution of SAM strategies that help organizations optimize software costs, maintain compliance, and mitigate licensing risks. This role requires strong technical SAM expertise, a solid understanding of software licensing models, and effective project management skills. Your key responsibilities Manage and deliver SAM projects and specific workstreams within larger SAM engagements, ensuring projects are on time, within budget, and meet client expectations. Lead day to day client interactions, presenting findings, facilitating workshops, and building strong working relationships. Develop and implement SAM policies, processes, and procedures in line with client requirements and industry best practices. Support clients in software audit defense, compliance assessments, and license reconciliation activities. Technical Expertise & Advisory Apply expertise in software licensing models for key vendors to identify risks (e.g., Microsoft, Oracle, SAP, IBM, Adobe, Salesforce, ServiceNow). Utilize and optimize SAM tools (e.g., Flexera, Snow Software, ServiceNow SAM Pro) for effective data collection, reconciliation, and reporting. Conduct detailed analysis of software deployment data and license entitlements to identify compliance gaps and optimization opportunities. Provide practical recommendations to clients on software cost optimization and risk mitigation strategies. Collaborate effectively with cross functional EY teams, delivering integrated solutions. Coach and mentor junior team members, supporting their professional development and contributing to a positive team environment. Stay informed about industry trends, including cloud licensing, SaaS management, and ITAM best practices. Contribute to the development of proposals and thought leadership materials under the guidance of senior leadership. Skills and attributes for success Strong understanding of software licensing models for major vendors (e.g., Microsoft, Oracle, SAP, IBM). Hands on experience with SAM tools (Flexera, Snow, ServiceNow, etc.) for data collection, reconciliation, and reporting. Experience in conducting software license compliance reviews and supporting audit defense. Excellent analytical, problem solving, and communication skills. Proven ability to manage project workstreams, work with teams from off shore delivery centres and deliver client facing outcomes. To qualify for the role, you should have Solid experience in Software Asset Management, IT Asset Management, or IT Governance, with some of this experience in a project leadership or managerial capacity. Certifications: IAITAM Certified Software Asset Manager (CSAM), Microsoft Certified: SAM Fundamentals, FinOps (Preferred not mandatory). Experience in cloud software licensing (e.g., Azure, AWS) and SaaS management. Knowledge of ITAM frameworks (e.g., ISO/IEC 19770). What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. Our comprehensive Total Rewards package includes support for flexible working and career development, with benefits covering holidays, health and well being, insurance, savings and a wide range of discounts and offers. Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Our fully accredited EY Tech MBA by Hult International Business School focuses on technology, leadership and business skills; the entire program is delivered online and is available to all EY people irrespective of prior qualifications or location. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

IT Incident Management & Resolution Engineer Location: London, GB We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 185 billion in assets under management and around 2,000 professionals across 24 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity. What it's about As an IT Incident Management and Resolution Engineer (L2), you will act as escalation point of complex issues triaged by our IT Service Desk team (L1) in constant collaboration with our IT Engineering team (L3). You will be part of our Global IT Services team within a dynamic and high-performing organization. Your Opportunity to Make an Impact Day to day Ticket Management (ServiceNow) providing timely and consistent support to our end users, acknowledging, and recording all issues and requests accordingly. Providing best-in-class customer service and desk side IT support and via remote channels such as chat, phone, email, or remote access tools. Provide on site support for employees, VIP guests and PG staff visiting London office. Assist with user and group administration in cloud & on premises environments, applications, and systems. Assist the L1 Global Service Desk team with daily tickets as needed. Mentor and provide guidance to L1 Service Desk technicians on how to best handle various technical situations. Write up and share technical documentation for other team members as needed. Write up user facing how to documentation for basic, common user help requests. Supporting internal and external events and meetings with AV setup, video conferencing and live streaming technologies. Work with 3rd party vendors to ensure services delivered meet PG expectations. Troubleshooting of connectivity issues for local (Wi Fi and wired networks) and remote networks (VPN and Azure VDI). Support to Office Management with IT setup for desk moves and event spaces when required. Participate in design, planning, installation, and support of end user computer systems, network hardware, software applications, and peripherals. Participate in the planning and implementation of policies and procedures in Cloud environments to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. Exercise independent judgment in the planning, scheduling, organizing, controlling, and monitoring of IT projects. Events and Meetings Technology Support Support internal and external events and meetings with Audio Visual setup, Video Conferencing, and live streaming technologies ensuring flawless execution for high profile occasions like Townhalls and Summits. Troubleshoot AV/VC issues in real time during live events, including on site, webinars, and hybrid events with PG offices worldwide. Conduct proactive checks of meeting rooms and event spaces, working closely with AV/VC and event suppliers to ensure smooth operations. What we expect At least 5 7 years of experience in a Service Desk / Technical Support role, experience within the financial industry and/or within a global team is strongly preferred. ITIL certification strongly preferred. Excellent knowledge of Windows 11 and experience in using the following solutions: Active Directory, Azure, Intune, MS Teams, MS SharePoint, MS OneDrive, ServiceNow, Conditional Access & SharePoint. Experience in remote support, corporate video conferencing (MS Teams, Zoom), and corporate events IT/AV Setup & Support. A strong commitment to customer service and to build & maintain relationships with stakeholders at all the levels of the company including senior management, executive or VIP level. Work well in a fast moving environment and keep up with the daily needs of the business through effective time management and prioritization. Strong critical thinker and problem solver with a passion for delivering results. Excellent communication skills with the demonstrated capability to develop strong relationships and strategically manage and influence senior stakeholders at all levels. Take pride in your work and strive to support your teammates and our users with that work. Passion for the Information Technology field and helping people. Always maintain confidentiality. Able to work on site in our London office full time. What we offer Professional, international, and high performing work environment. Challenging, rewarding career within a growing company. Collaborative environment, with on the job training and mentorship opportunities. Competitive benefits and wellness package, including medical, dental and vision coverage. One month sabbatical after every five years of service. Company paid life and disability insurance. Education assistance program. Domestic and international events, including off sites and volunteer opportunities. Partners Group compensation has a long term outlook and philosophy, and our total compensation emphasizes performance based long term incentives. Partners Group is an equal opportunity employer and supports diversity of perspectives.

Job Purpose Arbuthnot Latham are currently progressing through a period of significant business and IT transformation, developing out their internal and external facing systems and proposition. The Release and Environment Manager is responsible for providing structure and oversight to the process of delivering change safely through the non-production test environments and into the production estate. The role is responsible for defining standards, processes and governance across all environments, ensuring environments are robust, fit for purpose and that all activities performed within the environment are conducted in a timely manner aligned to plan. Acting horizontally across both Change and IT functions, the Release and Environment Manager will collaborate with delivery teams, technical leads, testing, operations, and business stakeholders to build and maintain optimised release plans, manage environment usage and scheduling, and proactively identify and resolve release or environment related conflicts. The role will drive the adoption of Release, Environment, and Configuration Management practices aligned to ITIL 4 and industry best practice, promoting consistent, controlled, and safe delivery of change. This includes influencing stakeholders across the business to ensure disciplined planning, versioning, change control, and configuration integrity. The role holder must place customer outcomes at the heart of all decisions, ensuring that all changes are assessed, governed, and executed in a way that supports compliance with the FCA and PRA Conduct Rules and delivers positive outcomes for consumers. Key Responsibilities: Environment Governance & Dependency Management: Act as the central coordinator for test environment usage across the portfolio, developing and maintaining ownership of the environment strategy and approach for all non-production environments. Effectively manage releases across the environment stack for concurrent projects. Chair the Environment and Release Governance Forum to plan, schedule, and arbitrate environment bookings, conflicts, and freezes. Provide consultancy and support to colleagues for how best to deliver against the existing release plan. Create and maintain a clear, shared view of environment dependencies, release calendars, and project milestones. Work closely with Heads of Platform, Project Managers, Development, and Test Leads to forecast demand and mitigate scheduling clashes. Manage environment access controls and permissions in line with bank security policies. Oversee the regular patching, update, and maintenance of applications within the test environments. Coordinate with Infrastructure and Application Support teams to ensure environments are built to specification and remain stable. Establish and monitor key health metrics for environments (uptime, performance, data integrity). Manage the deployment of code drops from development into the various test stages, ensuring consistency and accuracy. Assist with the triage and resolution of environmental issues and defects. Document environment topologies, configurations, and operational procedures. Process Improvement & Collaboration: Analyse environment and release metrics, continuously improving environment provisioning, and booking processes. Develop and enforce standards and best practices for environment usage. Foster strong collaborative relationships with Technology, Change, and Business teams. Manage risks and issues related to test environments, escalating where necessary. Integrate Release Management with Configuration Management. Development of Release and Configuration Management Frameworks aligning with ITIL guidelines. Comprehensive Release Plans, documenting scope, objectives, timelines and required resources. Maintain and manage the IT estate configuration and version control procedures. Underpin the test process by providing high integrity test environments through quality configuration, versioning and code management techniques. Definition of governance, processes and controls to manage environments, including their code and configuration. Introduce documented repeatable processes for saves, restores and support test data set requirements. Manage the release management plan, helping to resolve conflicts where they arise. Provide orchestration, co ordination and communication of any deployment or environment activity in line with agreed release management plan (where possible, harnessing functionality within ServiceNow). Active input in the identification and management of Environment/Release Risks and Issues. Provide training and support for any release/environment process which is required by users within Arbuthnot Latham (or their 3rd party partners). Work with the test team to act as gate keeper for activities within the environments. Collaborate with other functions to gain awareness of Environment User Access and permissions. Risk: Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Key Interfaces: Test Team Director of Change Head of PMO Head(s) of Platform Technical Leads and Senior Application Specialists 3rd Party providers of Software IT, Operations and Business SMEs involved in testing CISO Person Specification Knowledge/ Experience/Skills: Proven experience as a Test Environment Manager, Release Manager, or similar role within a financial services or other highly regulated environment. Demonstrable experience managing complex dependencies across multiple projects and integrated platforms. Extensive knowledge and experience in creating and maintaining release plans. Technical understanding of application architectures, APIs, and databases. Experience in scheduling, coordinating, and chairing governance meetings. Excellent stakeholder management and communication skills, with the ability to manage conflicting priorities. Strong problem solving skills and a proactive, service oriented mindset. Knowledge of ITIL principles (Change, Incident, Configuration Management). Knowledge of software development and testing lifecycles. Proficient understanding and experience of using a recognised Work Management Tool (such as ServiceNow, Azure DevOps and JIRA) to support consistent processes and practices. Skills: Ability to operate autonomously. Good analytical and problem solving ability. Ability to manage self and manage others through multiple conflicting priorities, adapting to changing business demands. Excellent interpersonal and influencing skills. Clear, concise communication (written and verbal). Good presentation and facilitation skills. Attention to detail, quality, high standards and controls. Ability to escal o and report issues, risks or concerns in a timely manner. Qualifications: ITIL & Professional Qualifications Mandatory: ITIL 4 Foundation certification. Proven practical experience in applying ITIL practices, specifically Release Management, Deployment Management, and Change Enablement, within a complex IT environment. Highly Desirable: ITIL 4 Managing Professional (MP) designation, or progress towards it, with specific preference for the following specialist modules: ITIL 4 Specialist: Drive Stakeholder Value (DSV) ITIL 4 Specialist: Create, Deliver and Support (CDS) Certification in a recognised Agile or DevOps methodology (e.g., SAFe Release Train Engineer (RTE), DASA DevOps Fundamentals). Advantageous: ITIL 4 Strategist: Direct, Plan and Improve (DPI) certification. Foundational cloud platform certification (e.g., Microsoft Azure Fundamentals, AWS Cloud Practitioner, Google Cloud Digital Leader). Awareness level security certification (e.g., (ISC) Certified in Cybersecurity (CC), CompTIA Security+). Team Working Influencing Others Change Focus Working Proactively Planning and Reviewing Communication and Confidence About Us Life, Work and Benefits At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth. Our human scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive. As a service led, relationship driven bank, in person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind, our Agile Working Policy offers one day a week working from home. Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year Pension via market leading provider 4x Life Assurance Discretionary Bonus Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers . click apply for full job details