Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
14/05/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
01/04/2026
Full time
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
System C in Northern Ireland is looking for an experienced Senior Data Analyst on a fixed-term contract to develop a portfolio insight framework. The role involves creating dashboards, ensuring visibility of delivery performance, and working with various data systems like Salesforce. Ideal candidates will have extensive experience in data analysis and dashboard creation, particularly using Power BI. This hybrid position emphasizes collaboration and significant impact on healthcare outcomes.
25/06/2026
Full time
System C in Northern Ireland is looking for an experienced Senior Data Analyst on a fixed-term contract to develop a portfolio insight framework. The role involves creating dashboards, ensuring visibility of delivery performance, and working with various data systems like Salesforce. Ideal candidates will have extensive experience in data analysis and dashboard creation, particularly using Power BI. This hybrid position emphasizes collaboration and significant impact on healthcare outcomes.
Senior Rail Operations and Systems Analyst Arup's purpose, shared values and collaborative approach have set us apart for over 80 years. Within our Rail Systems and Operations team, we bring together specialists across engineering, planning and operations to deliver integrated railway solutions that improve performance, resilience and passenger experience. Is this role right for you? We are looking for a Senior Rail Operations and Systems Analyst to join our team in London and/or Birmingham or Nottingham. This is a broad, multidisciplinary role for someone who enjoys connecting technical detail with whole railway outcomes. You will support clients in understanding, developing and integrating complex railway systems, applying systems engineering and operational principles across the full project lifecycle. Your work will contribute to the delivery of safe, reliable, operable and sustainable railways. You'll be involved in a diverse portfolio of projects, including major rail enhancement programmes, systems integration commissions, digital signalling and train control schemes, operationally led infrastructure studies, feasibility and option development, and strategic advisory work. In this role, you will apply systems engineering principles across the lifecycle, lead technical work packages on rail projects, and develop integrated, whole system solutions across disciplines. You will manage interfaces, translate operational needs into practical design outcomes, contribute to feasibility and assurance activities, communicate complex technical issues clearly, and support bids, project delivery and the development of junior team members. Qualifications A degree in Engineering, Science or a related discipline, with Chartered Engineer status (or close to achieving this) Strong experience in rail systems engineering or systems engineering within a railway environment Practical application of systems engineering principles across complex projects (e.g. requirements management, integration, V&V, assurance) Experience of rail operational planning and system modelling techniques Broad understanding of railway systems and how disciplines interact (e.g. signalling, rolling stock, power, communications and operations) Experience leading technical tasks or work packages, with strong stakeholder collaboration and communication skills Beneficial experience Systems integration or digital signalling (e.g. ETCS, CBTC, train control systems) Operationally led infrastructure development or feasibility studies Requirements tools, structured SE processes, or assurance activities Supporting bids, proposals or client engagement What we offer you Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs. Different people, shared values Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence.
25/06/2026
Full time
Senior Rail Operations and Systems Analyst Arup's purpose, shared values and collaborative approach have set us apart for over 80 years. Within our Rail Systems and Operations team, we bring together specialists across engineering, planning and operations to deliver integrated railway solutions that improve performance, resilience and passenger experience. Is this role right for you? We are looking for a Senior Rail Operations and Systems Analyst to join our team in London and/or Birmingham or Nottingham. This is a broad, multidisciplinary role for someone who enjoys connecting technical detail with whole railway outcomes. You will support clients in understanding, developing and integrating complex railway systems, applying systems engineering and operational principles across the full project lifecycle. Your work will contribute to the delivery of safe, reliable, operable and sustainable railways. You'll be involved in a diverse portfolio of projects, including major rail enhancement programmes, systems integration commissions, digital signalling and train control schemes, operationally led infrastructure studies, feasibility and option development, and strategic advisory work. In this role, you will apply systems engineering principles across the lifecycle, lead technical work packages on rail projects, and develop integrated, whole system solutions across disciplines. You will manage interfaces, translate operational needs into practical design outcomes, contribute to feasibility and assurance activities, communicate complex technical issues clearly, and support bids, project delivery and the development of junior team members. Qualifications A degree in Engineering, Science or a related discipline, with Chartered Engineer status (or close to achieving this) Strong experience in rail systems engineering or systems engineering within a railway environment Practical application of systems engineering principles across complex projects (e.g. requirements management, integration, V&V, assurance) Experience of rail operational planning and system modelling techniques Broad understanding of railway systems and how disciplines interact (e.g. signalling, rolling stock, power, communications and operations) Experience leading technical tasks or work packages, with strong stakeholder collaboration and communication skills Beneficial experience Systems integration or digital signalling (e.g. ETCS, CBTC, train control systems) Operationally led infrastructure development or feasibility studies Requirements tools, structured SE processes, or assurance activities Supporting bids, proposals or client engagement What we offer you Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs. Different people, shared values Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence.
Howden Group Services Limited is seeking a Treasury Systems Analyst to enhance our Group Treasury team. This role focuses on managing global online banking systems and overseeing the Treasury Management System (TMS), ensuring all banking processes are streamlined. The ideal candidate will have 2-3 years' experience in Treasury functions within Financial Services or Insurance, and demonstrate excellent skills in multitasking and producing accurate reports. The role offers a full-time permanent position with a hybrid work arrangement based in Central London.
25/06/2026
Full time
Howden Group Services Limited is seeking a Treasury Systems Analyst to enhance our Group Treasury team. This role focuses on managing global online banking systems and overseeing the Treasury Management System (TMS), ensuring all banking processes are streamlined. The ideal candidate will have 2-3 years' experience in Treasury functions within Financial Services or Insurance, and demonstrate excellent skills in multitasking and producing accurate reports. The role offers a full-time permanent position with a hybrid work arrangement based in Central London.
ServiceNow Dev to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have deep expertise in the ServiceNow platform, strong technical architecture skills, and the ability to translate business requirements into scalable, maintainable, and efficient ServiceNow solutions. Responsibilities Serve as the technical authority on ServiceNow architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution design workshops, architecture reviews, and governance boards. Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. Mentor and guide ServiceNow developers and administrators on technical best practices. Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Skills Primary skills on TSOM implementation Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem solving, communication, and stakeholder management skills. Preferred ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ServiceNow Certified Application Developer (CAD). ServiceNow Certified Technical Architect (CTA) or progress toward certification. Experience with Agile/Scrum delivery methodologies. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.
25/06/2026
Full time
ServiceNow Dev to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have deep expertise in the ServiceNow platform, strong technical architecture skills, and the ability to translate business requirements into scalable, maintainable, and efficient ServiceNow solutions. Responsibilities Serve as the technical authority on ServiceNow architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution design workshops, architecture reviews, and governance boards. Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. Mentor and guide ServiceNow developers and administrators on technical best practices. Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Skills Primary skills on TSOM implementation Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem solving, communication, and stakeholder management skills. Preferred ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ServiceNow Certified Application Developer (CAD). ServiceNow Certified Technical Architect (CTA) or progress toward certification. Experience with Agile/Scrum delivery methodologies. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.
American President Lines
Kettering, Northamptonshire
American President Lines is hiring a Support Analyst in Kettering, England. The role includes day-to-day administration and improvement of digital platforms, focusing on operational reporting and business systems support. Ideal candidates have experience in logistics, strong Excel skills, and the ability to analyze data. CEVA Logistics offers competitive benefits and a culture that fosters professional growth.
25/06/2026
Full time
American President Lines is hiring a Support Analyst in Kettering, England. The role includes day-to-day administration and improvement of digital platforms, focusing on operational reporting and business systems support. Ideal candidates have experience in logistics, strong Excel skills, and the ability to analyze data. CEVA Logistics offers competitive benefits and a culture that fosters professional growth.
This role will be onsite 5 days a week at the University's flagship Temple Quarter Enterprise Campus - you will be front and centre, a visible and trusted presence for students, staff and visitors in one of the most dynamic environments in higher education. Delivering first class in-person IT support to a diverse campus community, both proactively & reactively. The Service Desk are seeking enthusiastic Service Desk Analysts who can efficiently deliver IT support services, through providing excellent customer service and first line technical support, actively working to anticipate user needs and promoting self-service to improve overall service quality. Being a recognisable, approachable presence across the campus, building relationships with users and stakeholders, operating as part of a four person rota that provides coverage across weekdays and weekends. Providing first line support, including computer hardware, peripherals, audiovisual, system access & software. Aiming to resolve tickets at the first point of contact, seeking input on more complex tickets from team members and allocating tickets that can't be resolved to appropriate teams to meet to the needs of our customers. What will you be doing? Serve as the initial point of contact for all inquiries and support requests from customers, following agreed procedures to provide efficient and excellent customer and technical support service. Support and assist with the operation of the IT Counter/Service Desk, providing a 'white glove' service for students and staff on Temple Quarter campus Investigate and resolve incidents and service requests within pre-determined limits, proactively seek out advice from more senior colleagues to develop knowledge and understanding and elevate complex issues to other teams when necessary. Promote and encourage self-service options, including knowledge base articles and user guides, to empower customers to resolve common issues independently. Identify recurring incidents and collaborate with colleagues to implement solutions. Log, track, and manage incidents and service requests using the appropriate tool, including identifying any gaps or shortfalls in data collected, to ensure accurate and timely documentation. Plan and organise own activities to achieve service delivery targets, undertaking the prioritisation and triage incidents based on urgency and impact, following agreed incident management processes. Contribute to the creation and maintenance of a comprehensive knowledge base, identifying gaps and documenting solutions to common issues for reference by customers and colleagues. Keep end-users informed about the progress of any incident or request they are involved in, liaising with management to devise any wider communication plans. Promote IT security policies and guidelines, assisting customers in translating and adopting practices to protect data and assets. Advise and gain the support of other University colleagues to contribute to service delivery and assist in the training of new colleagues on the team. Identify opportunities for continuing personal development, proactively remaining up to date with the latest advancements in digital technology and industry best practices. You should apply if Some experience in IT service management working in a 1st line IT Service Desk or service orientated support team role along with desk-side support experience. Experience in customer-facing role(s) Excellent analytical, problem-solving, and strategic-thinking abilities applied in a support role. Technical knowledge of desktop software, operating systems and/or hardware in common use with the ability to develop this with input from other colleagues. Customer-focused with outstanding communication and interpersonal skills. Proficiency in using IT service management tools and knowledge base software. Ability to work effectively in a team-oriented, fast-paced environment. NVQ Level 3 or HNC in a relevant technical subject or 'A' Levels including a STEM subject OR prior relevant work experience at this level. Knowledge of ITIL frameworks, processes, and methodologies and ideally certification. Certification in technical support and administration (e.g. SDI Service Desk Analyst, CompTIA A+, relevant Microsoft certifications) Additional information Grade: G School/Unit: IT Services Shift pattern: Shifts will include some weekend working This advert will close at 23:59 UK time on Monday 6th July
25/06/2026
Full time
This role will be onsite 5 days a week at the University's flagship Temple Quarter Enterprise Campus - you will be front and centre, a visible and trusted presence for students, staff and visitors in one of the most dynamic environments in higher education. Delivering first class in-person IT support to a diverse campus community, both proactively & reactively. The Service Desk are seeking enthusiastic Service Desk Analysts who can efficiently deliver IT support services, through providing excellent customer service and first line technical support, actively working to anticipate user needs and promoting self-service to improve overall service quality. Being a recognisable, approachable presence across the campus, building relationships with users and stakeholders, operating as part of a four person rota that provides coverage across weekdays and weekends. Providing first line support, including computer hardware, peripherals, audiovisual, system access & software. Aiming to resolve tickets at the first point of contact, seeking input on more complex tickets from team members and allocating tickets that can't be resolved to appropriate teams to meet to the needs of our customers. What will you be doing? Serve as the initial point of contact for all inquiries and support requests from customers, following agreed procedures to provide efficient and excellent customer and technical support service. Support and assist with the operation of the IT Counter/Service Desk, providing a 'white glove' service for students and staff on Temple Quarter campus Investigate and resolve incidents and service requests within pre-determined limits, proactively seek out advice from more senior colleagues to develop knowledge and understanding and elevate complex issues to other teams when necessary. Promote and encourage self-service options, including knowledge base articles and user guides, to empower customers to resolve common issues independently. Identify recurring incidents and collaborate with colleagues to implement solutions. Log, track, and manage incidents and service requests using the appropriate tool, including identifying any gaps or shortfalls in data collected, to ensure accurate and timely documentation. Plan and organise own activities to achieve service delivery targets, undertaking the prioritisation and triage incidents based on urgency and impact, following agreed incident management processes. Contribute to the creation and maintenance of a comprehensive knowledge base, identifying gaps and documenting solutions to common issues for reference by customers and colleagues. Keep end-users informed about the progress of any incident or request they are involved in, liaising with management to devise any wider communication plans. Promote IT security policies and guidelines, assisting customers in translating and adopting practices to protect data and assets. Advise and gain the support of other University colleagues to contribute to service delivery and assist in the training of new colleagues on the team. Identify opportunities for continuing personal development, proactively remaining up to date with the latest advancements in digital technology and industry best practices. You should apply if Some experience in IT service management working in a 1st line IT Service Desk or service orientated support team role along with desk-side support experience. Experience in customer-facing role(s) Excellent analytical, problem-solving, and strategic-thinking abilities applied in a support role. Technical knowledge of desktop software, operating systems and/or hardware in common use with the ability to develop this with input from other colleagues. Customer-focused with outstanding communication and interpersonal skills. Proficiency in using IT service management tools and knowledge base software. Ability to work effectively in a team-oriented, fast-paced environment. NVQ Level 3 or HNC in a relevant technical subject or 'A' Levels including a STEM subject OR prior relevant work experience at this level. Knowledge of ITIL frameworks, processes, and methodologies and ideally certification. Certification in technical support and administration (e.g. SDI Service Desk Analyst, CompTIA A+, relevant Microsoft certifications) Additional information Grade: G School/Unit: IT Services Shift pattern: Shifts will include some weekend working This advert will close at 23:59 UK time on Monday 6th July
Loyalty Rules is seeking a detail-oriented Maintenance Analyst for their Wrexham manufacturing site. The role involves managing maintenance data systems, ensuring compliance documentation is audit-ready, and supporting contractors. You will collaborate with various teams, emphasizing analytical skills and effective prioritization. The ideal candidate will have experience with SAP, budget tracking, and strong organizational abilities. This is a fixed-term onsite position ending August 2027.
25/06/2026
Full time
Loyalty Rules is seeking a detail-oriented Maintenance Analyst for their Wrexham manufacturing site. The role involves managing maintenance data systems, ensuring compliance documentation is audit-ready, and supporting contractors. You will collaborate with various teams, emphasizing analytical skills and effective prioritization. The ideal candidate will have experience with SAP, budget tracking, and strong organizational abilities. This is a fixed-term onsite position ending August 2027.
Role Overview Experian Consumer Services are looking for a motivated Junior Salesforce Marketing Cloud Developer to support the development, maintenance, and optimisation of our Salesforce Marketing Cloud platform. This is an excellent opportunity for someone who is passionate about CRM technology, digital marketing, and customer engagement. You will work closely with developers, campaign teams, analysts, and stakeholders to help build and deliver personalized marketing journeys, email campaigns, automations, and integrations within Salesforce Marketing Cloud. This is a hybrid, London based role (40% in the office) reporting to the Head of CRM Data & Operations. Important Responsibilities Help develop and maintain Salesforce Marketing Cloud solutions Build and deploy email campaigns, landing pages, and customer journeys Help create and maintain automations using Automation Studio and Journey Builder Develop SQL queries, data extensions, and segmentation logic Assist with API integrations and data synchronisation activities Support testing, troubleshooting, and bug fixing across SFMC implementations Work with marketing and CRM teams to understand campaign requirements Ensure campaigns follow best practice for deliverability, accessibility, and compliance Maintain documentation for technical processes and solutions Support platform governance, security, and data quality initiatives Experience and Skills Degree in Computer Science, Marketing Technology, Information Systems, or related field; or equivalent practical experience Relevant internships, placements, or junior development experience beneficial Programming background with some understanding of Salesforce Marketing Cloud Journey Builder Email Studio Automation Studio Contact Builder Essential Understanding of HTML/CSS for email development SQL Tools / Experience That Could Help (Not Essential) Experience with AMPscript or SSJS Understanding of REST/SOAP APIs Exposure to Salesforce CRM integrations Knowledge of digital marketing concepts and customer lifecycle marketing Salesforce Marketing Cloud certifications (or working towards one) Snowflake Fivetran
25/06/2026
Full time
Role Overview Experian Consumer Services are looking for a motivated Junior Salesforce Marketing Cloud Developer to support the development, maintenance, and optimisation of our Salesforce Marketing Cloud platform. This is an excellent opportunity for someone who is passionate about CRM technology, digital marketing, and customer engagement. You will work closely with developers, campaign teams, analysts, and stakeholders to help build and deliver personalized marketing journeys, email campaigns, automations, and integrations within Salesforce Marketing Cloud. This is a hybrid, London based role (40% in the office) reporting to the Head of CRM Data & Operations. Important Responsibilities Help develop and maintain Salesforce Marketing Cloud solutions Build and deploy email campaigns, landing pages, and customer journeys Help create and maintain automations using Automation Studio and Journey Builder Develop SQL queries, data extensions, and segmentation logic Assist with API integrations and data synchronisation activities Support testing, troubleshooting, and bug fixing across SFMC implementations Work with marketing and CRM teams to understand campaign requirements Ensure campaigns follow best practice for deliverability, accessibility, and compliance Maintain documentation for technical processes and solutions Support platform governance, security, and data quality initiatives Experience and Skills Degree in Computer Science, Marketing Technology, Information Systems, or related field; or equivalent practical experience Relevant internships, placements, or junior development experience beneficial Programming background with some understanding of Salesforce Marketing Cloud Journey Builder Email Studio Automation Studio Contact Builder Essential Understanding of HTML/CSS for email development SQL Tools / Experience That Could Help (Not Essential) Experience with AMPscript or SSJS Understanding of REST/SOAP APIs Exposure to Salesforce CRM integrations Knowledge of digital marketing concepts and customer lifecycle marketing Salesforce Marketing Cloud certifications (or working towards one) Snowflake Fivetran
Are you a data driven Business Analyst who thrives in a fast paced logistics environment? Do you enjoy transforming complex operational data into meaningful insights that drive performance? Are you confident working with stakeholders and customers to deliver impactful, data led solutions? Here at GXO, we're recruiting for a Business Analyst to join our growing team at our Rockingham site in Corby. This is a full time, permanent role, working Monday to Friday from 08:00 to 16:00, where you'll support the expansion of on site contracts and play a key role in driving operational performance through data, systems and analysis. With multiple new contracts being onboarded, this is an exciting opportunity to work in a fast evolving environment, collaborating closely with both internal teams and customers to deliver scalable, efficient solutions. Pay, benefits and more: We're offering a salary of £35,000 per annum, plus 25 days of annual leave plus bank holidays, a company pension scheme, and access to an employee discount platform covering retail, tech, travel and more. Onsite parking is available, and you'll benefit from a supportive team culture with opportunities for growth and development. What you'll do on a typical day: Interrogate and analyse data across multiple Warehouse Management Systems (WMS), developing accurate and insightful reporting to support operational decision making and performance tracking Deliver full lifecycle business analysis, including requirements gathering, process mapping, stakeholder engagement and solution design, ensuring outputs align to both operational and customer needs Develop and maintain robust reporting tools and dashboards, providing clear visibility of KPIs, trends and opportunities to improve efficiency, accuracy and service delivery Work closely with customers and internal stakeholders across functions, building strong relationships while identifying operational challenges and implementing data driven solutions Support the onboarding and integration of new contracts on site, ensuring systems, processes and reporting structures are effectively aligned to support growth and scalability What you need to succeed at GXO: Proven experience in a Business Analyst or similar role within a logistics, supply chain or operational environment Strong analytical capability, with experience working with WMS data and large datasets to generate actionable insights Experience managing end to end analysis processes, from requirements gathering through to implementation and review Advanced Excel and data handling skills, with experience in reporting and performance analysis Excellent communication and stakeholder management skills, with the ability to influence and collaborate across all levels The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
25/06/2026
Full time
Are you a data driven Business Analyst who thrives in a fast paced logistics environment? Do you enjoy transforming complex operational data into meaningful insights that drive performance? Are you confident working with stakeholders and customers to deliver impactful, data led solutions? Here at GXO, we're recruiting for a Business Analyst to join our growing team at our Rockingham site in Corby. This is a full time, permanent role, working Monday to Friday from 08:00 to 16:00, where you'll support the expansion of on site contracts and play a key role in driving operational performance through data, systems and analysis. With multiple new contracts being onboarded, this is an exciting opportunity to work in a fast evolving environment, collaborating closely with both internal teams and customers to deliver scalable, efficient solutions. Pay, benefits and more: We're offering a salary of £35,000 per annum, plus 25 days of annual leave plus bank holidays, a company pension scheme, and access to an employee discount platform covering retail, tech, travel and more. Onsite parking is available, and you'll benefit from a supportive team culture with opportunities for growth and development. What you'll do on a typical day: Interrogate and analyse data across multiple Warehouse Management Systems (WMS), developing accurate and insightful reporting to support operational decision making and performance tracking Deliver full lifecycle business analysis, including requirements gathering, process mapping, stakeholder engagement and solution design, ensuring outputs align to both operational and customer needs Develop and maintain robust reporting tools and dashboards, providing clear visibility of KPIs, trends and opportunities to improve efficiency, accuracy and service delivery Work closely with customers and internal stakeholders across functions, building strong relationships while identifying operational challenges and implementing data driven solutions Support the onboarding and integration of new contracts on site, ensuring systems, processes and reporting structures are effectively aligned to support growth and scalability What you need to succeed at GXO: Proven experience in a Business Analyst or similar role within a logistics, supply chain or operational environment Strong analytical capability, with experience working with WMS data and large datasets to generate actionable insights Experience managing end to end analysis processes, from requirements gathering through to implementation and review Advanced Excel and data handling skills, with experience in reporting and performance analysis Excellent communication and stakeholder management skills, with the ability to influence and collaborate across all levels The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Master Data Analyst(internal job title - Manufacturing Support Analyst)Your Manager: Master Data LeadTeam: Supply ChainLocation: Kilmalid, Dumbarton - we operate a hybrid working approachContract Type: Fixed Term Contract - ending 28th Feb 2027Pernod Ricard is a worldwide leader in the spirits and champagne industry, blending traditional craftsmanship, state-of-the-art brand development, and global distribution technologies. Our prestigious portfolio of premium to luxury brands includes Absolut vodka, Ricard pastis, Ballantine's, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur, and Mumm and Perrier-Jouët champagnes. Our mission is to ensure the long-term growth of our brands with full respect for people and the environment, while empowering our employees around the world to be ambassadors of our purposeful, inclusive, and responsible culture of authentic convivialityChivas Brothers is the Pernod Ricard business dedicated entirely to Scotch whisky. Our award-winning portfolio features some of the world's most revered single malt and blended Scotch whisky brands, including Chivas, Ballantine's, Royal Salute, The Glenlivet and Aberlour, which are exported from Scotland to over 100 countries worldwide. As the world's No.2 Scotch whisky producer with a 1,600-strong team across 26 sites, we are committed to upholding the heritage and pursuing the progress of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe.About the roleWe are now seeking a Manufacturing Support Analyst to play a key part in maintaining accurate and timely product and Bill of Materials (BoM) data within the (Enterprise Resource Planning) ERP system. This role provides effective administrative support to the BoM team, including cased goods, spirit, material and BoM data input, set up and approval. The position ensures ERP system manufacturing setup of SKU's and components is correct and accurate to support successful delivery of all R&D and change projects. The role works across the supply chain to deliver excellent customer service and improve cost, quality and compliance performance, while effectively communicating with departments such as Engineering, Distillation & Maturation, Inventory, Procurement, Research & Development, Customer Service, Planning, Outsourcing Bottling/Rework, Spirit Planning and MIS.What you will doBill of Materials (BoM) Creation, Changes & ConfigurationAttend and add valid input to project meeting to ensure new Bill of Materials build and cost are correct.Effectively configure and process Bill of Material as appropriateProcess and distribute information (Bill of Material / Design Changes) in a timely manner (OTIF)Providing cross functional communication of cost impact from creation/maintenance of BOM and routingsSKU & BoM Setup, Maintenance & Lifecycle ManagementSet-up data for multi-branch/level BOM'sManage the workflow process to ensure timely input of key data for new SKU builds.Action the SKU Register to ensure Customer Service SKU Requests are delivered on time.Transact and expedite system workflow and support the Product Life Cycle Forum to ensure items are developed on time for bottling.Deliver robust procedures, controls and measures (KPI's) to ensure data set up is correct and accurate.Manage the Run-in/Run-out and PLC process to minimise obsolescence during the SKU lifecycle and during introduction of new and exit of old components and SKU's.Obsolete items as appropriate and mass-maintain on system to eliminate future exposure.Analyse all BOM change requests to ensure that each level of the multi-level BOM is changed in accordance with the requested change and ensure that the change request is necessary.Data Integrity & AccuracyEnsure data integrity for all items and BoM's within system and ensure team control reports are actioned daily.Action data integrity reports daily and develop new integrity reports to ensure data accuracy.Investigate and report errors that have impacted Bottling or Shipping and recommend and implement remedial actions.Identify and implement opportunities for continuous improvement within BoM team scope and across the supply chain and work with MIS to develop and test improvements.Cross Functional Support & CollaborationSupport and contribute to Customer Service, Manufacturing, Rework, Procurement and Research & Development initiatives to improve service.Deliver excellent customer service, proactively resolving and escalating issues as appropriate.Stand in for line manager and represent the team and company professionally at project meetings.Reporting, Workflow & Continuous ImprovementManage the workflow process to ensure timely input of key data for new SKU builds and smooth progression through to live.Your skills and backgroundStrong understanding of business enterprise systems, e.g. JDE E1 ERP system and BoM structures.Excellent planning and material process skills; logical and methodical approach.Proficient in Microsoft Excel, Word, Outlook.Experience in managing data accuracy and validation processes.Understanding of commercial, quality, and financial impacts of SKU setup.Why join us?Collective SpiritYou will be part of a connected, international community shaped by iconic brands, a performance mindset, and a proud legacy, where collaboration, fun and ambition coexist.Craft your path.We empower you to own your career, innovate boldly and grow alongside our business, surrounded by leaders who value curiosity, energy, and impact.Cultivate the future.You'll help shape a business with a soul - one that cherishes the land, respects communities, and brings good times from a good place, responsibly and sustainably.People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as 'Créateurs de Convivialité'. We promote inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse work force and an inclusive culture, an environment where we can truly be ourselves.We will assess your application for this role based on your skills, experiences, and achievements, not your gender, age, ethnic or educational background or any other such factors. Our recruiting team are more than happy to provide reasonable adjustments during our application and interview process, in order for you to participate fully in our recruitment experience.Our mix of benefitsCompetitive salary, along with performance related bonusDefined Contribution PensionPrivate medical insurance, including income protection.Comprehensive Employee Assistance Programme25 days' annual holiday (increasing with length of service up to 27) plus public holidays,Pernod Ricard share incentive plan and share ownership plan.Life AssuranceAn allowance each year to spend on our brands.Our reward & recognition schemeEmployee discounts from a range of high street retailers.Regular events in our very own office barLearn more about working with Pernod Ricard more about Chivas Brothers Date for Applications:03rd July 2026Job Posting End Date:2026-07-04Target Hire Date:2026-06-22Target End Date:2027-02-26
25/06/2026
Full time
Master Data Analyst(internal job title - Manufacturing Support Analyst)Your Manager: Master Data LeadTeam: Supply ChainLocation: Kilmalid, Dumbarton - we operate a hybrid working approachContract Type: Fixed Term Contract - ending 28th Feb 2027Pernod Ricard is a worldwide leader in the spirits and champagne industry, blending traditional craftsmanship, state-of-the-art brand development, and global distribution technologies. Our prestigious portfolio of premium to luxury brands includes Absolut vodka, Ricard pastis, Ballantine's, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur, and Mumm and Perrier-Jouët champagnes. Our mission is to ensure the long-term growth of our brands with full respect for people and the environment, while empowering our employees around the world to be ambassadors of our purposeful, inclusive, and responsible culture of authentic convivialityChivas Brothers is the Pernod Ricard business dedicated entirely to Scotch whisky. Our award-winning portfolio features some of the world's most revered single malt and blended Scotch whisky brands, including Chivas, Ballantine's, Royal Salute, The Glenlivet and Aberlour, which are exported from Scotland to over 100 countries worldwide. As the world's No.2 Scotch whisky producer with a 1,600-strong team across 26 sites, we are committed to upholding the heritage and pursuing the progress of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe.About the roleWe are now seeking a Manufacturing Support Analyst to play a key part in maintaining accurate and timely product and Bill of Materials (BoM) data within the (Enterprise Resource Planning) ERP system. This role provides effective administrative support to the BoM team, including cased goods, spirit, material and BoM data input, set up and approval. The position ensures ERP system manufacturing setup of SKU's and components is correct and accurate to support successful delivery of all R&D and change projects. The role works across the supply chain to deliver excellent customer service and improve cost, quality and compliance performance, while effectively communicating with departments such as Engineering, Distillation & Maturation, Inventory, Procurement, Research & Development, Customer Service, Planning, Outsourcing Bottling/Rework, Spirit Planning and MIS.What you will doBill of Materials (BoM) Creation, Changes & ConfigurationAttend and add valid input to project meeting to ensure new Bill of Materials build and cost are correct.Effectively configure and process Bill of Material as appropriateProcess and distribute information (Bill of Material / Design Changes) in a timely manner (OTIF)Providing cross functional communication of cost impact from creation/maintenance of BOM and routingsSKU & BoM Setup, Maintenance & Lifecycle ManagementSet-up data for multi-branch/level BOM'sManage the workflow process to ensure timely input of key data for new SKU builds.Action the SKU Register to ensure Customer Service SKU Requests are delivered on time.Transact and expedite system workflow and support the Product Life Cycle Forum to ensure items are developed on time for bottling.Deliver robust procedures, controls and measures (KPI's) to ensure data set up is correct and accurate.Manage the Run-in/Run-out and PLC process to minimise obsolescence during the SKU lifecycle and during introduction of new and exit of old components and SKU's.Obsolete items as appropriate and mass-maintain on system to eliminate future exposure.Analyse all BOM change requests to ensure that each level of the multi-level BOM is changed in accordance with the requested change and ensure that the change request is necessary.Data Integrity & AccuracyEnsure data integrity for all items and BoM's within system and ensure team control reports are actioned daily.Action data integrity reports daily and develop new integrity reports to ensure data accuracy.Investigate and report errors that have impacted Bottling or Shipping and recommend and implement remedial actions.Identify and implement opportunities for continuous improvement within BoM team scope and across the supply chain and work with MIS to develop and test improvements.Cross Functional Support & CollaborationSupport and contribute to Customer Service, Manufacturing, Rework, Procurement and Research & Development initiatives to improve service.Deliver excellent customer service, proactively resolving and escalating issues as appropriate.Stand in for line manager and represent the team and company professionally at project meetings.Reporting, Workflow & Continuous ImprovementManage the workflow process to ensure timely input of key data for new SKU builds and smooth progression through to live.Your skills and backgroundStrong understanding of business enterprise systems, e.g. JDE E1 ERP system and BoM structures.Excellent planning and material process skills; logical and methodical approach.Proficient in Microsoft Excel, Word, Outlook.Experience in managing data accuracy and validation processes.Understanding of commercial, quality, and financial impacts of SKU setup.Why join us?Collective SpiritYou will be part of a connected, international community shaped by iconic brands, a performance mindset, and a proud legacy, where collaboration, fun and ambition coexist.Craft your path.We empower you to own your career, innovate boldly and grow alongside our business, surrounded by leaders who value curiosity, energy, and impact.Cultivate the future.You'll help shape a business with a soul - one that cherishes the land, respects communities, and brings good times from a good place, responsibly and sustainably.People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as 'Créateurs de Convivialité'. We promote inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse work force and an inclusive culture, an environment where we can truly be ourselves.We will assess your application for this role based on your skills, experiences, and achievements, not your gender, age, ethnic or educational background or any other such factors. Our recruiting team are more than happy to provide reasonable adjustments during our application and interview process, in order for you to participate fully in our recruitment experience.Our mix of benefitsCompetitive salary, along with performance related bonusDefined Contribution PensionPrivate medical insurance, including income protection.Comprehensive Employee Assistance Programme25 days' annual holiday (increasing with length of service up to 27) plus public holidays,Pernod Ricard share incentive plan and share ownership plan.Life AssuranceAn allowance each year to spend on our brands.Our reward & recognition schemeEmployee discounts from a range of high street retailers.Regular events in our very own office barLearn more about working with Pernod Ricard more about Chivas Brothers Date for Applications:03rd July 2026Job Posting End Date:2026-07-04Target Hire Date:2026-06-22Target End Date:2027-02-26
General Dynamics Land Systems UK
Pentrebach, Mid Glamorgan
General Dynamics Land Systems UK is seeking a full-time Operational Excellence Analyst in Wales. This role focuses on converting business requirements into insightful Power BI dashboards and improving operational processes through data analysis. The ideal candidate will possess strong analytical skills, experience with Microsoft Excel and automation tools, and a relevant degree. A flexible benefits scheme is offered alongside career development support.
25/06/2026
Full time
General Dynamics Land Systems UK is seeking a full-time Operational Excellence Analyst in Wales. This role focuses on converting business requirements into insightful Power BI dashboards and improving operational processes through data analysis. The ideal candidate will possess strong analytical skills, experience with Microsoft Excel and automation tools, and a relevant degree. A flexible benefits scheme is offered alongside career development support.
Compensation: £30,000 Per annum Weekly Hours: 35 Park Holidays UK is one of the leading holiday park operators, offering opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences! Overview Park Holidays UK is seeking a proactive and skilled IT Helpdesk Analyst to provide 1st and 2nd line technical support across our UK locations. This role ensures that employees have seamless access to IT services by addressing hardware and software issues, supporting projects, and striving for continuous service improvements. If you're an experienced IT professional with strong problem solving skills and a commitment to excellent customer service, we invite you to apply for this dynamic role. Job Duties Provide 1st and 2nd line IT support for all employees across the UK, resolving hardware and software issues, including laptops, desktops, iOS devices, Microsoft Suite, and Adobe Suite. Ensure all IT service requests and incidents are correctly logged, prioritised, and resolved in a timely manner. Manage the provisioning of end user devices (laptops, desktops, thin clients, iPhones, iPads) in accordance with company policies. Provide on site IT support during core business hours (Monday Friday, 08:00-18:00) on a weekly rota basis and offer out of hours/weekend support as needed. Visit remote sites when required to resolve issues and maintain IT operations. Identify and implement continuous service improvements to increase operational efficiency and service maturity. Support and maintain the change process by implementing frameworks and policies that minimise risk. Deliver excellent levels of customer service and satisfaction, acting as a point of escalation for users when necessary. Contribute to small projects, providing input and support as needed. Ensure that IT services adhere to company cybersecurity measures, working closely with the company's CISO. Continuously update knowledge of emerging technologies, industry trends, and best practices in IT service delivery. Requirements Experience providing support for Microsoft 365 products, including Office, Outlook, OneDrive, Active Directory, Group Policy, and Teams. Experience of networking fundamentals, including VLANs, DHCP, DNS, WLAN, managed switches, firewalls, access points, and structured cabling. Experience with multiple operating systems, up to Windows 11/Windows Server 2019. Experience working with Cloud based technology (Microsoft Azure, Office 365, Intune, Microsoft Entra) and modern device management. Experience with Azure Virtual Desktop, DLP, and Conditional Access technologies is an advantage. Relevant certifications such as ITIL, CompTIA, or ISO 27001 are a plus. Strong problem solving and analytical skills with a detail oriented approach. Customer Service Focus: Commitment to delivering excellent customer service and ensuring user satisfaction. Strong verbal and written communication skills, with the ability to explain technical concepts to non technical users. Ability to quickly understand and interpret complex problems and data. Strong organisational skills with the ability to prioritise tasks in a fast paced environment. A full UK driving license is required, as the role involves travel to remote sites. Flexibility to provide out of hours and weekend support on a rota basis. At Park Holidays UK, you'll be part of an industry leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart. We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development. Employee Benefits at Park Holidays UK include: Generous discount on holidays across our parks Discount at all restaurants in park for you and your family Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family. Free premium eye test voucher Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more. Discounted gym memberships Free expert mortgage advice Company pension scheme Location Bexhill-On-Sea, East Sussex, GB, TN39 5ES
25/06/2026
Full time
Compensation: £30,000 Per annum Weekly Hours: 35 Park Holidays UK is one of the leading holiday park operators, offering opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences! Overview Park Holidays UK is seeking a proactive and skilled IT Helpdesk Analyst to provide 1st and 2nd line technical support across our UK locations. This role ensures that employees have seamless access to IT services by addressing hardware and software issues, supporting projects, and striving for continuous service improvements. If you're an experienced IT professional with strong problem solving skills and a commitment to excellent customer service, we invite you to apply for this dynamic role. Job Duties Provide 1st and 2nd line IT support for all employees across the UK, resolving hardware and software issues, including laptops, desktops, iOS devices, Microsoft Suite, and Adobe Suite. Ensure all IT service requests and incidents are correctly logged, prioritised, and resolved in a timely manner. Manage the provisioning of end user devices (laptops, desktops, thin clients, iPhones, iPads) in accordance with company policies. Provide on site IT support during core business hours (Monday Friday, 08:00-18:00) on a weekly rota basis and offer out of hours/weekend support as needed. Visit remote sites when required to resolve issues and maintain IT operations. Identify and implement continuous service improvements to increase operational efficiency and service maturity. Support and maintain the change process by implementing frameworks and policies that minimise risk. Deliver excellent levels of customer service and satisfaction, acting as a point of escalation for users when necessary. Contribute to small projects, providing input and support as needed. Ensure that IT services adhere to company cybersecurity measures, working closely with the company's CISO. Continuously update knowledge of emerging technologies, industry trends, and best practices in IT service delivery. Requirements Experience providing support for Microsoft 365 products, including Office, Outlook, OneDrive, Active Directory, Group Policy, and Teams. Experience of networking fundamentals, including VLANs, DHCP, DNS, WLAN, managed switches, firewalls, access points, and structured cabling. Experience with multiple operating systems, up to Windows 11/Windows Server 2019. Experience working with Cloud based technology (Microsoft Azure, Office 365, Intune, Microsoft Entra) and modern device management. Experience with Azure Virtual Desktop, DLP, and Conditional Access technologies is an advantage. Relevant certifications such as ITIL, CompTIA, or ISO 27001 are a plus. Strong problem solving and analytical skills with a detail oriented approach. Customer Service Focus: Commitment to delivering excellent customer service and ensuring user satisfaction. Strong verbal and written communication skills, with the ability to explain technical concepts to non technical users. Ability to quickly understand and interpret complex problems and data. Strong organisational skills with the ability to prioritise tasks in a fast paced environment. A full UK driving license is required, as the role involves travel to remote sites. Flexibility to provide out of hours and weekend support on a rota basis. At Park Holidays UK, you'll be part of an industry leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart. We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development. Employee Benefits at Park Holidays UK include: Generous discount on holidays across our parks Discount at all restaurants in park for you and your family Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family. Free premium eye test voucher Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more. Discounted gym memberships Free expert mortgage advice Company pension scheme Location Bexhill-On-Sea, East Sussex, GB, TN39 5ES
ETL Systems Ltd in Herefordshire is seeking a Service Desk Analyst to manage daily service desk tasks, including answering calls, logging incidents, and assisting with user support across all sites. The role requires clear communication, customer-facing presence, and basic IT knowledge. The candidate will be responsible for configuring new equipment and maintaining inventory records, with additional networking duties as needed. Benefits include 33 days' holiday, health cash plan, and flexible working hours.
25/06/2026
Full time
ETL Systems Ltd in Herefordshire is seeking a Service Desk Analyst to manage daily service desk tasks, including answering calls, logging incidents, and assisting with user support across all sites. The role requires clear communication, customer-facing presence, and basic IT knowledge. The candidate will be responsible for configuring new equipment and maintaining inventory records, with additional networking duties as needed. Benefits include 33 days' holiday, health cash plan, and flexible working hours.
General Dynamics Land Systems UK
Pentrebach, Mid Glamorgan
General Dynamics Land Systems is on the look-out for a full-time Operational Excellence Analyst to join our Enterprise Excellence Team, based in Merthyr Tydfil. The successful and inclusive candidate will earn a favourable salary of £32,800 to £41,000 based on experience and potential. This is an ideal role for someone who has a proactive and positive mindset and a keen desire to grow professionally. The role focuses on converting business and stakeholder requirements into insight rich Power BI dashboards, uncovering improvement opportunities through rigorous data analysis, maintaining and improving core business data systems, and supporting process automation to remove waste and standardise ways of working. If you were already working in this position, this is what you would have been working on this week: Data, Analytics & Reporting Facilitate requirements gathering with stakeholders and translate business questions into well structured metrics, data models and Power BI dashboards (DAX, Power Query) Build, iterate and maintain interactive visuals and KPI packs to support daily/weekly performance reviews, benefit tracking and executive reporting Responsible for day to day management of key operational datasets to ensure accuracy and consistency Review operational datasets for trends, constraints and waste to help establish business insights and opportunities for improvement Support the development of automated workflows using tools such as Power Automate, scripts, or low code solutions Contribute ideas and practical solutions to modernise reporting and business processes Stakeholder Engagement Provide timely and accurate data insights to key business stakeholders Build effective working relationships across all operational functions Facilitate cross functional workshops (Voice of the Customer, SIPOC, Value Stream Mapping) and coach teams in data driven problem solving To apply for this role, you will require the following: Strong analytical mindset with the ability to work confidently with data Experience or working knowledge of: Microsoft Excel (including Power Query and advanced formulas) Demonstrated experience turning stakeholder requirements into BI deliverables Good communication skills with the ability to explain data and insights clearly at all business levels Organised, proactive, and able to manage multiple tasks effectively Eligible to obtain UK SC security clearance Exposure to workflow automation tools such as Power Automate Interest in digital transformation, automation, and modern analytics tools (including Copilot) Degree (or equivalent experience) in a quantitative, business, engineering or data discipline Experience in defence industry or complex operational environment Formal Lean Six Sigma certification (Yellow/Green Belt) Our Company Benefits: A flexible benefits scheme - allowing you to adapt your benefits to suit yours and your family's needs A personalised career development plan, alongside regular progress reviews - supporting and valuing your progression within the Company Professional training and development courses, both internal and external - allowing you to reach your full potential A flexible working environment where your contributions are recognised and rewarded, which includes compressed hours, reduced hours and job share A Company sports and social club, offering events at discounted prices - giving you the opportunity to meet and socialise with your fellow colleagues outside the workplace About General Dynamics UK General Dynamics Land Systems is a global leader in providing products and support across the full spectrum of combat vehicles. Our global team has more than 6,000 employees working towards creating a diverse product portfolio delivering best in class capability to Armed Forces communities worldwide. In the UK, we employee more than 650 people and are leading the way in Armoured Fighting Vehicles and sustainment services. Our vision is documented and embedded into our culture, so all employees understand the Company's direction and their role in achieving it. We are currently delivering the AJAX programme, providing 589 Armoured Fighting Vehicles in six variants to the British Army and have also developed and delivered 400 Foxhound vehicles - a highly protected and mobile 4x4 platform with high deployment availability. We believe in maintaining a diverse workplace - inclusive of beliefs, cultural background, job experiences, thoughts and ideas. If who we are and what we do resonates with you, we invite you to join our high performance team As part of our commitment to inclusion and diversity we welcome in particular applications from women, members of the LGBTQIA+ community and ethnic minority groups. We are a Disability Confident Employer, as such we offer an interview to disabled people who meet the minimum criteria for the job. At General Dynamics Land Systems, we strive to be champions who drive diversity, equity and inclusion. We are committed to our values and beliefs to provide a healthy and secure working environment that empowers team members to build careers that reward. We are focused on supporting an inclusive company that recognizes the value in creating a dynamic team that is diverse. As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call or send an e mail to email protected for assistance and let us know the nature of your request and your contact information.
25/06/2026
Full time
General Dynamics Land Systems is on the look-out for a full-time Operational Excellence Analyst to join our Enterprise Excellence Team, based in Merthyr Tydfil. The successful and inclusive candidate will earn a favourable salary of £32,800 to £41,000 based on experience and potential. This is an ideal role for someone who has a proactive and positive mindset and a keen desire to grow professionally. The role focuses on converting business and stakeholder requirements into insight rich Power BI dashboards, uncovering improvement opportunities through rigorous data analysis, maintaining and improving core business data systems, and supporting process automation to remove waste and standardise ways of working. If you were already working in this position, this is what you would have been working on this week: Data, Analytics & Reporting Facilitate requirements gathering with stakeholders and translate business questions into well structured metrics, data models and Power BI dashboards (DAX, Power Query) Build, iterate and maintain interactive visuals and KPI packs to support daily/weekly performance reviews, benefit tracking and executive reporting Responsible for day to day management of key operational datasets to ensure accuracy and consistency Review operational datasets for trends, constraints and waste to help establish business insights and opportunities for improvement Support the development of automated workflows using tools such as Power Automate, scripts, or low code solutions Contribute ideas and practical solutions to modernise reporting and business processes Stakeholder Engagement Provide timely and accurate data insights to key business stakeholders Build effective working relationships across all operational functions Facilitate cross functional workshops (Voice of the Customer, SIPOC, Value Stream Mapping) and coach teams in data driven problem solving To apply for this role, you will require the following: Strong analytical mindset with the ability to work confidently with data Experience or working knowledge of: Microsoft Excel (including Power Query and advanced formulas) Demonstrated experience turning stakeholder requirements into BI deliverables Good communication skills with the ability to explain data and insights clearly at all business levels Organised, proactive, and able to manage multiple tasks effectively Eligible to obtain UK SC security clearance Exposure to workflow automation tools such as Power Automate Interest in digital transformation, automation, and modern analytics tools (including Copilot) Degree (or equivalent experience) in a quantitative, business, engineering or data discipline Experience in defence industry or complex operational environment Formal Lean Six Sigma certification (Yellow/Green Belt) Our Company Benefits: A flexible benefits scheme - allowing you to adapt your benefits to suit yours and your family's needs A personalised career development plan, alongside regular progress reviews - supporting and valuing your progression within the Company Professional training and development courses, both internal and external - allowing you to reach your full potential A flexible working environment where your contributions are recognised and rewarded, which includes compressed hours, reduced hours and job share A Company sports and social club, offering events at discounted prices - giving you the opportunity to meet and socialise with your fellow colleagues outside the workplace About General Dynamics UK General Dynamics Land Systems is a global leader in providing products and support across the full spectrum of combat vehicles. Our global team has more than 6,000 employees working towards creating a diverse product portfolio delivering best in class capability to Armed Forces communities worldwide. In the UK, we employee more than 650 people and are leading the way in Armoured Fighting Vehicles and sustainment services. Our vision is documented and embedded into our culture, so all employees understand the Company's direction and their role in achieving it. We are currently delivering the AJAX programme, providing 589 Armoured Fighting Vehicles in six variants to the British Army and have also developed and delivered 400 Foxhound vehicles - a highly protected and mobile 4x4 platform with high deployment availability. We believe in maintaining a diverse workplace - inclusive of beliefs, cultural background, job experiences, thoughts and ideas. If who we are and what we do resonates with you, we invite you to join our high performance team As part of our commitment to inclusion and diversity we welcome in particular applications from women, members of the LGBTQIA+ community and ethnic minority groups. We are a Disability Confident Employer, as such we offer an interview to disabled people who meet the minimum criteria for the job. At General Dynamics Land Systems, we strive to be champions who drive diversity, equity and inclusion. We are committed to our values and beliefs to provide a healthy and secure working environment that empowers team members to build careers that reward. We are focused on supporting an inclusive company that recognizes the value in creating a dynamic team that is diverse. As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call or send an e mail to email protected for assistance and let us know the nature of your request and your contact information.
Service Desk Analyst (1st Line) Application Deadline: 7 July 2026 Department: IT Infrastructure and Operations Employment Type: Permanent Location: London Compensation: £30,000 / year Description IT Service Desk Analyst - London (hybrid working - office attendance expected 4 5 days per week) - Permanent, Full time, 37.5 hours per week. As an IT Service Desk Analyst, you will be the first point of contact for colleagues requiring technical support across a range of systems, applications, and devices. This is a hands on service desk role where you will diagnose and resolve issues, manage service requests, and ensure users receive a responsive, high quality support experience. You will work in a fast paced environment where priorities can change throughout the day. Following established processes and service levels, you will manage incidents from initial contact through to resolution or escalation, keeping users informed and delivering a consistent service. To be successful, you will have some experience of providing IT support, whether gained through a service desk role, placement, apprenticeship, degree programme, internship or similar environment. You will be confident troubleshooting common hardware, software and access issues and keen to continue developing your technical skills. You will also have excellent communication skills, attention to detail and a customer focused approach. You will have experience working with Microsoft 365 applications, Windows devices and IT service management tools, alongside an understanding of ticket management, prioritisation and service delivery practices. Experience supporting workplace technologies such as laptops, mobile devices and peripherals will also be valuable. This role offers an excellent opportunity to build your career in IT. You will gain exposure to a broad range of technologies, work alongside experienced colleagues and develop your technical knowledge through hands on experience supporting a busy and evolving IT environment. This is a predominately office based role, and you will be expected to attend the office 4 5 days per week. You will work on a rota basis covering service desk operating hours of 8:00am to 5:30pm. From time to time, you will also travel to the Bank's other office location to support the implementation of new technologies, software and IT services. Whether you're looking to take the next step in your IT support career or build on experience gained through education, placements or early career roles, you will find opportunities to learn, develop and grow within the team. In return, you will join a collaborative team where your contribution is valued and where you will have opportunities to develop your technical knowledge, broaden your experience and contribute to the continuous improvement of our IT services. Benefits 30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday 15% employer pension contribution, discretionary bonus scheme Flexible working, cycle to work scheme, healthcare cash plan and life assurance Paid voluntary days, maternity, adoption, and shared parental leave Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more
25/06/2026
Full time
Service Desk Analyst (1st Line) Application Deadline: 7 July 2026 Department: IT Infrastructure and Operations Employment Type: Permanent Location: London Compensation: £30,000 / year Description IT Service Desk Analyst - London (hybrid working - office attendance expected 4 5 days per week) - Permanent, Full time, 37.5 hours per week. As an IT Service Desk Analyst, you will be the first point of contact for colleagues requiring technical support across a range of systems, applications, and devices. This is a hands on service desk role where you will diagnose and resolve issues, manage service requests, and ensure users receive a responsive, high quality support experience. You will work in a fast paced environment where priorities can change throughout the day. Following established processes and service levels, you will manage incidents from initial contact through to resolution or escalation, keeping users informed and delivering a consistent service. To be successful, you will have some experience of providing IT support, whether gained through a service desk role, placement, apprenticeship, degree programme, internship or similar environment. You will be confident troubleshooting common hardware, software and access issues and keen to continue developing your technical skills. You will also have excellent communication skills, attention to detail and a customer focused approach. You will have experience working with Microsoft 365 applications, Windows devices and IT service management tools, alongside an understanding of ticket management, prioritisation and service delivery practices. Experience supporting workplace technologies such as laptops, mobile devices and peripherals will also be valuable. This role offers an excellent opportunity to build your career in IT. You will gain exposure to a broad range of technologies, work alongside experienced colleagues and develop your technical knowledge through hands on experience supporting a busy and evolving IT environment. This is a predominately office based role, and you will be expected to attend the office 4 5 days per week. You will work on a rota basis covering service desk operating hours of 8:00am to 5:30pm. From time to time, you will also travel to the Bank's other office location to support the implementation of new technologies, software and IT services. Whether you're looking to take the next step in your IT support career or build on experience gained through education, placements or early career roles, you will find opportunities to learn, develop and grow within the team. In return, you will join a collaborative team where your contribution is valued and where you will have opportunities to develop your technical knowledge, broaden your experience and contribute to the continuous improvement of our IT services. Benefits 30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday 15% employer pension contribution, discretionary bonus scheme Flexible working, cycle to work scheme, healthcare cash plan and life assurance Paid voluntary days, maternity, adoption, and shared parental leave Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more
Our client, a national logistics company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you ll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You ll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk team to deliver excellent client service. Being line manager to service desk analysts Providing guidance on escalated issues and managing client concerns effectively. Overseeing the allocation, monitoring and closure of support tickets. Ensuring SLAs and KPIs are met and reporting performance to senior leadership. Analysing service desk data to identify trends and drive improvement. Ensuring customer satisfaction. Ensuring that required training, development, and certification within the team is delivered. Maintaining a positive team culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Freshdesk would be beneficial. Excellent communication skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best practice. Experience of monitoring and reporting on SLAs and KPIs. Strong organisational skills with attention to detail. Able to balance leadership responsibilities with occasional hands-on support. Problem-solving mindset with a focus on outcomes. This is a great opportunity to work for a dynamic and rapidly expanding company that encourages growth and career progression. In return the company offers an excellent remuneration package plus bonuses, up to 25 days holiday.
25/06/2026
Full time
Our client, a national logistics company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you ll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You ll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk team to deliver excellent client service. Being line manager to service desk analysts Providing guidance on escalated issues and managing client concerns effectively. Overseeing the allocation, monitoring and closure of support tickets. Ensuring SLAs and KPIs are met and reporting performance to senior leadership. Analysing service desk data to identify trends and drive improvement. Ensuring customer satisfaction. Ensuring that required training, development, and certification within the team is delivered. Maintaining a positive team culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Freshdesk would be beneficial. Excellent communication skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best practice. Experience of monitoring and reporting on SLAs and KPIs. Strong organisational skills with attention to detail. Able to balance leadership responsibilities with occasional hands-on support. Problem-solving mindset with a focus on outcomes. This is a great opportunity to work for a dynamic and rapidly expanding company that encourages growth and career progression. In return the company offers an excellent remuneration package plus bonuses, up to 25 days holiday.
Our client, a national logistics company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you ll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You ll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk team to deliver excellent client service. Being line manager to service desk analysts Providing guidance on escalated issues and managing client concerns effectively. Overseeing the allocation, monitoring and closure of support tickets. Ensuring SLAs and KPIs are met and reporting performance to senior leadership. Analysing service desk data to identify trends and drive improvement. Ensuring customer satisfaction. Ensuring that required training, development, and certification within the team is delivered. Maintaining a positive team culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Freshdesk would be beneficial. Excellent communication skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best practice. Experience of monitoring and reporting on SLAs and KPIs. Strong organisational skills with attention to detail. Able to balance leadership responsibilities with occasional hands-on support. Problem-solving mindset with a focus on outcomes. This is a great opportunity to work for a dynamic and rapidly expanding company that encourages growth and career progression. In return the company offers an excellent remuneration package plus bonuses, up to 25 days holiday.
25/06/2026
Full time
Our client, a national logistics company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you ll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You ll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk team to deliver excellent client service. Being line manager to service desk analysts Providing guidance on escalated issues and managing client concerns effectively. Overseeing the allocation, monitoring and closure of support tickets. Ensuring SLAs and KPIs are met and reporting performance to senior leadership. Analysing service desk data to identify trends and drive improvement. Ensuring customer satisfaction. Ensuring that required training, development, and certification within the team is delivered. Maintaining a positive team culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Freshdesk would be beneficial. Excellent communication skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best practice. Experience of monitoring and reporting on SLAs and KPIs. Strong organisational skills with attention to detail. Able to balance leadership responsibilities with occasional hands-on support. Problem-solving mindset with a focus on outcomes. This is a great opportunity to work for a dynamic and rapidly expanding company that encourages growth and career progression. In return the company offers an excellent remuneration package plus bonuses, up to 25 days holiday.
Join Barclays as a DFIR Lead Cyber Operations Analyst, a VP-level role at the centre of the bank's cyber defence, delivering advanced digital forensics and incident response. You will analyse malware, malicious samples and network activity to support complex investigations, working closely with internal teams, external partners and law enforcement. This is a highly technical, hands on position suited to an experienced cyber or digital forensics professional, with passion for deep investigation, and the ability to produce clear, high quality reporting in a fast paced, high pressure environment. Please note that this role includes an on-call support rotation. Occasional additional support may be required, including extended hours and weekend work. To be successful in this role, you will need the following: Digital forensics and incident response expertise, including host, network, cloud and live forensic analysis, supported by rigorous documentation practices. Excellent written and verbal communication skills, with the ability to clearly articulate complex technical findings to senior stakeholders and non-technical business teams. Proven leadership under pressure, including coordinating investigations, managing cross-functional stakeholders, and operating effectively within a regulated banking environment. Some other highly valued skills may include: Cloud investigation experience across platforms such as AWS, Azure, or Google Cloud. Scripting and automation capabilities, using languages such as Python, PowerShell, Bash, or JavaScript. Relevant industry certifications, such as GCFA, GNFA, GCFE, or GREM. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills. The successful candidate will be based in Knutsford (Radbroke Hall). Purpose of the role To monitor the performance of operational controls, implement and manage security controls and consider lessons learnt in order to protect the bank from potential cyber-attacks and respond to threats. Accountabilities Management of security monitoring systems, including intrusive prevention and detection systems, to alert, detect and block potential cyber security incidents, and provide a prompt response to restore normal operations with minimised system damage. Identification of emerging cyber security threats, attack techniques and technologies to detect/prevent incidents, and collaborate with networks and conferences to gain industry knowledge and expertise. Management and analysis of security information and event management systems to collect, correlate and analyse security logs, events and alerts/potential threats. Triage of data loss prevention alerts to identify and prevent sensitive data for being exfiltrated from the banks network. Management of cyber security incidents including remediation & driving to closure. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and elevate breaches of policies/procedures. Define jobs and responsibilities, plan for the department's future needs and operations, counsel employees on performance and contribute to employee pay decisions/changes. Lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. As an individual contributor, act as a subject matter expert within own discipline and guide technical direction. Lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
25/06/2026
Full time
Join Barclays as a DFIR Lead Cyber Operations Analyst, a VP-level role at the centre of the bank's cyber defence, delivering advanced digital forensics and incident response. You will analyse malware, malicious samples and network activity to support complex investigations, working closely with internal teams, external partners and law enforcement. This is a highly technical, hands on position suited to an experienced cyber or digital forensics professional, with passion for deep investigation, and the ability to produce clear, high quality reporting in a fast paced, high pressure environment. Please note that this role includes an on-call support rotation. Occasional additional support may be required, including extended hours and weekend work. To be successful in this role, you will need the following: Digital forensics and incident response expertise, including host, network, cloud and live forensic analysis, supported by rigorous documentation practices. Excellent written and verbal communication skills, with the ability to clearly articulate complex technical findings to senior stakeholders and non-technical business teams. Proven leadership under pressure, including coordinating investigations, managing cross-functional stakeholders, and operating effectively within a regulated banking environment. Some other highly valued skills may include: Cloud investigation experience across platforms such as AWS, Azure, or Google Cloud. Scripting and automation capabilities, using languages such as Python, PowerShell, Bash, or JavaScript. Relevant industry certifications, such as GCFA, GNFA, GCFE, or GREM. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills. The successful candidate will be based in Knutsford (Radbroke Hall). Purpose of the role To monitor the performance of operational controls, implement and manage security controls and consider lessons learnt in order to protect the bank from potential cyber-attacks and respond to threats. Accountabilities Management of security monitoring systems, including intrusive prevention and detection systems, to alert, detect and block potential cyber security incidents, and provide a prompt response to restore normal operations with minimised system damage. Identification of emerging cyber security threats, attack techniques and technologies to detect/prevent incidents, and collaborate with networks and conferences to gain industry knowledge and expertise. Management and analysis of security information and event management systems to collect, correlate and analyse security logs, events and alerts/potential threats. Triage of data loss prevention alerts to identify and prevent sensitive data for being exfiltrated from the banks network. Management of cyber security incidents including remediation & driving to closure. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and elevate breaches of policies/procedures. Define jobs and responsibilities, plan for the department's future needs and operations, counsel employees on performance and contribute to employee pay decisions/changes. Lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. As an individual contributor, act as a subject matter expert within own discipline and guide technical direction. Lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
