18 jobs found

Reporting to the Tier 2 Team Leader, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer's infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. The department The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st-line apprentice engineers through to 3rd-line engineers. We also have a team of consultancy resources; however, they do not work permanently on the Service Desk. The Service Desk, based in Sidcup, is responsible for the provision of IT services and support to 100+ clients across the UK. The successful candidate will be required to work closely with the Sales Team and Account Managers, Consultancy, Business Operations, and other members of the ITRM team. Duties and responsibilities Handle escalated calls from the first-line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and proactive maintenance Out-of-hours and/or on-call working is periodically required Technical skills Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Good knowledge of cloud telephony systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 7-11 MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Person specification A strong desire and focus on continued improvements to the department and personally. A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Confident mentor of other members of the Service Desk. Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills A lateral thinker Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment. Access to own vehicle is required This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager, which will be deemed as reasonable within the scope of the role. This role will report to the Service Delivery Manager. Annual salary depending upon experience. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm Contributory pension scheme (after 3 months service and successful completion of probationary period)

2nd Line Support Technician We are now recruiting for an ICT 2nd Line Support Technician. In this role, you will provide second line technical support across the Council, helping to resolve incidents, maintain ICT infrastructure, and ensure colleagues receive a responsive and reliable service. You'll work across a wide range of technologies, including end user devices, Microsoft 365, cloud services, networks, telephony, security platforms, audiovisual systems, and servers. You will also play an important role in cyber security, disaster recovery, ICT projects, and the continual improvement of our digital services. Your duties and responsibilities will include, but are not limited to: Providing effective 2nd line ICT support, resolving incidents, requests and escalations in line with service standards. Installing, configuring, maintaining and supporting ICT hardware, software, applications, endpoints, servers and network services. Administering and supporting Microsoft 365, Active Directory, Intune, endpoint security, vulnerability management and related ICT systems. Supporting cyber security, disaster recovery, business continuity, IP telephony, contact centre, live streaming and audiovisual services. Managing software updates, ICT assets, licensing compliance, technical documentation and knowledge base content. Acting as an escalation point for 1st Line Support, providing guidance and mentoring where required. Working with suppliers and third parties to resolve faults, support service delivery and maintain accurate records. Assisting with ICT projects, upgrades, implementations and service improvements, including out of hours support where needed. The post requires the individual to have regular access to a vehicle to enable travel within and outside the district in support of Council business. Free staff parking is valid until 31 March 2028. Who we are looking for: Substantial experience working within an ICT support environment. Experience diagnosing and resolving hardware, software and endpoint issues. Knowledge of Local Area Networks, Wide Area Networks, firewalls, antivirus and backup solutions. Experience supporting end users and delivering excellent customer service. Knowledge of incident, problem, change, asset and security management practices. Good working knowledge of Microsoft operating systems, Microsoft 365, Active Directory, Android and iOS platforms. Strong troubleshooting and problem solving skills. Excellent written and verbal communication skills, with the ability to explain technical concepts to users with varying levels of technical understanding. Ability to organise, prioritise and manage competing workloads effectively. A willingness to learn, develop and keep up to date with new technologies and industry developments. GCSEs (or equivalent) in English and Mathematics, or relevant work experience. Benefits Enrolment in the career average local government pension scheme. Flexi scheme. Hybrid working. A generous annual leave entitlement that increases with service. Family friendly benefits. One day's paid volunteering leave. Lifestyle benefits platform. Funded health cash plan. Free car parking to 31 March 2028. £10 a month gym membership at one of our gyms in the district. For an informal chat or more information, please contact Alexander Gamage, Digital Operations Manager on . Pay Award from 1 April 2026 still under negotiation. As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce. Veterans/family of forces/ex forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms. We will not accept CVs from unsolicited recruitment agencies. We recommend you submit your application early, as we often receive a large number of applications and therefore reserve the right to close the advert early. Closing Date: 30 July 2026 Interview: W/C 3rd August 2026

Please note: This role will be flexible working and may require to work outside usual business hours and weekends. You'll be part of the Service Operations Centre Team in Kerv Collaboration & Compliance. Collaboration & Compliance helps organisations stay connected, productive and on the right side of regulation in an increasingly digital world. They ensure people can communicate seamlessly across voice, video, messaging and mobile, while also helping businesses capture, manage and protect critical data. It's where user experience meets governance, keeping teams enabled and organisations secure. The Kerv approach is consultative, advisory, experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focussing purely on our client's requirements and delivering the highest standards of service possible. With more than 30 years of industry experience, we are committed to upholding the highest ethical and professional standards to our partners and clients alike. Overview of a Job Function This position is responsible for the maintenance, development and the configuration of a banks Voice recording (VFC platform) is a managed service, hosted within the banks environment. The position will directly interface with our customers along with internal support teams/service managers/project managers. Principal Duties and Essential Responsibilities The responsibility of the SOC analyst is to register and classify received incidents and to undertake an immediate effort to restore a failed IT service as quickly as possible. Provide support to clients via Telephone / Email / Chat / Remote access. Pro active monitoring and system health checks of customers voice recording infrastructure. Incident Management: own incident and problem management, ensure that incident tickets are tracked and updated correctly, focus on SLA's and customer communication. Capture and analysis of system logs and alarms. Liaison and escalation for technical support including internal Tier 2/3 teams and manufacturer when appropriate. Management and administration of Voice recording and data capture products, ability to understand the solution and provide first line support. Maintain our Company database and ITSM platform with up to date records and auditable work logs. Assist in Troubleshooting and problem diagnosis on system and network technologies impacting the platform - recurring incidents or software bugs. Perform rollouts of software updates and maintenance patches into production during scheduled maintenance windows. Occasional flexibility to adjust shift start/end times to meet business needs. Detail oriented and highly organized person, ability to juggle multiple priorities and parallel projects; Must demonstrate a track record of self motivation with a thirst for learning and understanding new technology. Successful completion of Kerv background screening process including, but not limited to, employment verifications, criminal background check; Beneficial Skills Understanding of network administration and configuration of IP and VoIP/Data networks. Knowledge of Windows operating systems, application deployment and troubleshooting. Knowledge of SIP/RTP in telephony communication. Network Routing and protocols, NAT, TCP/IP, DNS, HTTP, SMTP. Understanding of database technology: Microsoft SQL or MySQL. Knowledge of VPN technologies and remote connection tools. Exposure to ITIL framework Previous experience in a technical helpdesk, IT support, or service desk role Additional information Location: Cardiff, United Kingdom. You may be required to work outside of your normal rota to meet operational needs.

Ref 85908 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location Sterling Works, 88 Arundel Street, Sheffield, S1 2NG Salary £26,538 per annum Closing date 16/07/2026 Freeman College is part of Ruskin Mill Trust. Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential. About the role As an IT Technical Services Apprentice you will receive on the job training and support whilst providing first line support for the information technology systems / hardware. You will be required to assist the Technical Services Manager with routine tasks such as setting up phones and laptops and managing support tickets for various issues. Responsibilities Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities Assist new staff with IT onboarding, including account setup, device allocation, email configuration, and access to required systems, with the ability to handle repetitive, process-driven tasks accurately and consistently. Prepare, configure, and deploy mobile phones, laptops, and tablets for new starters following standard Trust procedures, maintaining strong attention to detail when performing routine setup tasks Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed Awareness or knowledge of Windows system administration, local area networks (wired and wireless) and wide area networks, and administration of such systems Use of audio visual equipment and its maintenance Awareness or experience using Active directory and Group Policy and supporting local area networks and wide area network administration Good knowledge of Windows 10/11 and Microsoft Office, including Word, Excel, Powerpoint and Outlook Good organisational skills Confident and enthusiastic user of ICT Good interpersonal skills and the ability to foster and maintain collaborative working relationships and sharing of good practice Ability to demonstrate high levels of discretion and confidentiality Enthusiastic, energetic, well organised, good communicator Ability to create simple user guides to support training and user adoption of technology Ability to manage IP telephony systems, including extension and direct dial management Knowledge of, or willingness to learn about various technologies and their use within Ruskin Mill Trust Driving licence and own vehicle - essential due to location Entry requirements 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours 40 hours per week. Working at Ruskin Mill Trust is incredibly rewarding; we offer competitive salaries and holiday allowances, an auto enrolment pension scheme with a salary sacrifice option, a health cash plan and employee assistance programme via Medicash. In addition, staff receive valuable training opportunities including an in depth interactive induction to enable our new team members to experience our Practical Skills Therapeutic Education (PSTE) curriculum and opportunities for further training and academic research including our own MSc in Practical Skills Therapeutic Education. Benefits 33 days holiday including bank holidays £300 Refer a Friend scheme Health cash plan (Level 1 - fully funded) Cycle to Work scheme Free comprehensive employee assistance programme Participation in whole school/site festivals and celebrations Relaxed dress code Extensive opportunities for training including funded qualifications Internal and external staff development opportunities Working for a visionary organisation 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Interim IT Infrastructure & Operations Manager South West London (Hybrid, 3 Days Onsite) £550 per day Umbrella 6 Month Rolling Contract Salt Recruitment is working with a South West London Local Authority to recruit an experienced Interim IT Infrastructure & Operations Manager to lead the delivery and support of critical IT infrastructure and operational services. Key Responsibilities Lead and manage a multidisciplinary IT Operations team covering infrastructure, networks, end user computing and telephony services. Ensure the availability, performance and security of critical IT services. Manage and support cloud platforms including AWS and Azure. Oversee infrastructure technologies including Windows 11, firewalls, DNS, networking and Microsoft Teams telephony. Drive service improvements and implement operational best practice. Monitor service performance and ensure effective incident and problem management. Work closely with senior stakeholders across the organisation to support business objectives. Manage third party suppliers and service providers. Ensure compliance with security, governance and operational standards. Essential Experience Proven experience managing IT Infrastructure and Operations teams. Strong technical background across cloud, networking and end user computing. Experience supporting Azure and AWS environments. Knowledge of Windows 11, Microsoft 365, Teams Telephony, DNS and firewall technologies. Experience managing service delivery within complex environments. Strong stakeholder management and leadership skills. Ability to work in a fast paced operational environment. Desirable Experience Local Government experience. Public Sector experience. ITIL certification or equivalent service management experience. Contract Details £550 per day Umbrella 6 Month Rolling Contract South West London 3 Days Per Week Onsite (Mandatory) Immediate Start Available Rates depend on experience and client requirements

IT Infrastructure and Client Computing Manager Band 8a - £63,665 - £70,887 per annum Location: Central Court, Town Orpington - full time, 37.5 hours per week, permanent contract. Job Overview Lead the delivery, security and continual improvement of Bromley Healthcare's core digital services. Oversee infrastructure, networks, servers, cloud services, telephony and end user computing for more than 1,000 colleagues across multiple locations. Main duties Lead and develop the Infrastructure and Client Computing team, driving service performance, resilience and continual improvement. Manage supplier relationships and third party support contracts to ensure effective performance and value for money. Oversee the delivery of technical cyber security controls, supporting Cyber Essentials Plus, DSPT and NHS cyber security standards. Ensure infrastructure, cloud and end user computing services support audit readiness, cyber resilience, business continuity and incident response. Maintain infrastructure platforms under vendor support agreements and plan and deliver upgrades and lifecycle management. Ensure compliance with patching, endpoint protection and cyber security standards. Act as the senior escalation point for infrastructure and client computing service issues, providing leadership, coaching and development to technical staff. Provide specialist expertise across Microsoft 365, Azure, Active Directory, Group Policy, SCCM, virtualization and cloud services. Provide technical leadership and best practice guidance across infrastructure technologies including VMware, HPE SAN, Cisco Meraki and Fortinet. Support the safe, secure and proportionate adoption of AI enabled technologies, ensuring compliance with information governance, data protection, clinical safety, cyber security and organisational policies. People Management & Communication Recruit, develop and performance manage staff in line with organisational policies and objectives. Allocate resources to balance operational priorities, project delivery and service improvement. Promote staff wellbeing, inclusion and professional development. Communicate complex information clearly to support informed decision making. Support the Head of IT with financial planning, budget management, supplier oversight and value-for-money initiatives. Contribute to digital, infrastructure, cyber security and service improvement strategies. Lead complex IT projects and programmes, including implementation of new technologies and system enhancements. Participate in the IT on call and out of hours arrangements where necessary. Qualifications Minimum of a degree level qualification or equivalent experience. Recognised professional IT qualification or certification (e.g. BCS, CCNA, CISSP, ITIL). Experience At least 5 years of technical management experience. Experience managing stakeholders, third party suppliers and contracts within a complex IT environment. Experience in an NHS or public sector IT environment. Experience planning and leading cyber security, AI governance and digital resilience improvements. Personal Qualities Determined, self motivated and genuinely interested in subject matter. Works effectively in a complex multi professional environment with limited resources. Confidence, resilience, willingness to learn and develop, proactive and innovative thinker. Training & Skills Ongoing IT professional development. Recruitment and performance management training. Expertise in Microsoft 365, co pilot, AI tools, IT infrastructure (networking, data centre, telephony), cyber security, and end user computing (Intune). Project management software knowledge. Strong communication, analytical, negotiation and presentation skills. Coaching and training skills; numeracy and statistical application. Knowledge of NHS mail, NHS.net Connect, Microsoft tenancy, and deployment technologies for end user devices (Intune, Autopilot). Benefits Pension schemes. Discounted gym memberships, cycle to work scheme, home furnishings and electronics. Employee Assistance Programme (EAP) and discounts at high street retailers. Blue Light Card eligibility. Low interest personal loans and an excellent lease car scheme. Flexible working options: compressed hours, part time, job shares. Equal Opportunities & Disability We are an equal opportunities employer. We welcome applicants from all backgrounds and encourage those with a disability to apply. Reasonable adjustments are supported throughout the interview process. Flexibility Bromley Healthcare offers flexible working options from day one, including compressed hours, part time and job shares. These will be discussed with the hiring manager and considered alongside service needs. EEO Statement Discrimination of any protected characteristic is not tolerated. We are committed to fostering a diverse and inclusive culture where all colleagues feel supported and celebrated.

ICT Digital Delivery Manager Location: Police Headquarters, Exeter, Police Headquarters, Winfrith, Dorset Salary: Grade 11 - Starts at £64,650 rising by yearly increments to a maximum of £72,972 per annum Vacancy Type: Permanent Shape critical infrastructure supporting frontline policing The Alliance ICT Department delivers vital technology services to Devon & Cornwall Police and Dorset Police, supporting over 10,000 officers and staff. What you'll be responsible for Lead multidisciplinary teams and suppliers across key infrastructure domains: Hosting & Cloud Platforms - Data centres, hybrid cloud environments, storage, backup, and resilience; Networks & Connectivity - LAN/WAN, remote access, telephony, and mission critical connectivity; Communications - Airwave services and transition to the Emergency Services Network (ESN); Cyber & Technical Security - Infrastructure security, vulnerability management, and remediation. Own infrastructure service performance, availability, and continuous improvement. Lead supplier and partner relationships, including strategic partners such as BT. Manage contracts, SLAs, and commercial performance. Drive modernisation of infrastructure across hybrid and cloud environments. Collaborate with Digital, Innovation, and operational stakeholders. What we're looking for Proven infrastructure leader who combines technical depth with strategic leadership. Extensive experience managing enterprise-scale IT infrastructure environments. Strong knowledge of cloud, networks, hosting, and security domains. Experience managing suppliers, contracts, and outsourced services. A track record of delivering resilient, high availability services. Excellent stakeholder engagement and influencing skills. The ability to lead teams through change and transformation. Why join us? Make a direct impact on public safety and frontline policing. Lead complex, large scale infrastructure supporting critical services. Work in a collaborative, multi force environment. Be part of a team driving digital and infrastructure transformation. The closing date for applications is 09/07/2026, 12:00.

IT Engineer - NetworkingApplylocations: Milton Keynes, United Kingdom: London, United Kingdom: Dodworth, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR3303# About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. # Job Summary We are looking for a highly motivated network engineer to help with operations, mature our processes, and drive our efforts to scale the company's needs. This engineer will work with a US-based network team and will report to the Sr. Manager Enterprise Network Services. This position will report locally out of any of the SHI UK locations. Role Description Include but not limited to; Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Maintain network standards, policies, and best practices to ensure consistency, reliability, and security across the organization. Collaborate with the cross-functional teams to identify and implement innovative network technologies and solutions that drive operational efficiency and business value. Monitor network performance and proactively identify and resolve issues to minimize and ensure maximum uptime. Use network tools for administration, maintenance, automation, and visualization reporting. Provide support services to customers for specific IT related issues. Adhere to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Configure Network equipment and execute changes while following standard operating procedures and change/release management policies. Monitor specific IT service or set of services for availability and performance. Support root cause analysis of network outages or incident trends. Provide onsite support for network project implementations, LAN/WAN link connectivity, turn-ups, testing, etc. You should possess a good analytical skillset with demonstrated troubleshooting ability. Qualifications Technical Certifications such as CCNA, CCNP, NSE4-6, PCNSE, etc. are highly preferred. 5+ years of experience working with the implementation of data and converged network infrastructure, including most of the following: 802.1x, vPC, VXLAN, STP/OSPF/BGP, LAN/WAN/Wireless protocols, Network Management tools, F5 Load Balancers, Virtual Private Networks (VPNs), Palo Alto Firewalls, Web Application Firewalls, and other network related technologies In-depth knowledge of Cisco IOS, NXOS, PANOS, STP, BGP, OSPF, EIGRP, MPLS, VXLAN, access-lists Experience with Datacenter virtualization technologies. Experience with cloud (Azure or AWS) network/infrastructure technologies. Experience with Cisco and similar VOIP telephony infrastructure. Possess a thorough understanding of 802.11 wireless principles. Strong ability to troubleshoot end-user device connectivity at a firewall level. Knowledge of 802.1X and SAML/SSO implementation strategies. You should possess excellent communication and client service skills, both written and oral. Other Requirements After hours or weekend work for service impacting changes or problems On call for networking emergencies This position will be working a hybrid/remote schedule with short-distance travel required to site offices. This position is flexible and will report locally out of any of the SHI UK locations.The estimated annual pay range for this position is £45,000 - £80,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.

Bromley Healthcare is seeking an IT Infrastructure and Client Computing Manager to lead the delivery, security and continual improvement of its core digital services. You will oversee infrastructure, networks, servers, cloud services, telephony and end user computing for over 1,000 colleagues across multiple sites. This leadership role combines strategic oversight with hands on management of cyber security, supplier contracts and major IT projects, including Microsoft 365, Azure and AD.

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. Location: London, GB, N1 9FN; Dalgety Bay, GB, KY11 9JU; Courbevoie, FR, 92400 About the role & team The Networks & Telephony Manager is responsible for the design, implementation, maintenance, and strategic direction of Ingenico's worldwide communication infrastructure, including both data networks and voice/telephony systems. This role bridges technical engineering with business strategy to ensure high availability, security, and performance of voice, video, and data services across international sites. Travelling is required between sites in UK and France, committed to attending an Ingenico office location at least three days per week to support effective collaboration, stakeholder engagement, and team success. What you'll do Solution Design and Architecture Set the strategic technical direction and framework for Ingenico' network services globally including data, voice, WiFi, mobile and cloud connectivity Provide strategic plans for network stability and growth in line with changing business requirements Development, implementation and ongoing review of the global strategic converged network architecture to support business growth and business plans Alignment of regional priorities, local legislation and infrastructure constraints with the global framework to ensure the correct balance of global approach with regional requirements Provide final sign off to high- and low-level network designs as required Ensure central governance and ways of working processes are implemented to drive consistent technical network design and architecture processes are in place for the global network and telephony services Ensure appropriate policies are in place and being adopted for the successful management of the Hays network Planning and Delivery Provide strong governance across Ingenico to all network & telephony services partners involved in delivering network & telephony services to Ingenico Provide final sign off to technical change documentation (relating to networking & telephony) provided by 3rd parties where required Working with peers to understand IT&S/business requirements, negotiate deliverables and delivery schedules, and ensuring the proper assignment of resources for the network & telephony projects. Responsible for the delivery of the agreed services in a timely and on-budget manner in accordance with agreed ways of working Implement continuous improvements and updated processes and templates into the delivery process Commission approved project delivery work with strategic partners and monitor performance and deliverables to contracts, approval and authorisation of completed milestones Developing and administering the network related budgets under the guidance of Head of Infrastructure & Operations Service Delivery Being directly accountable for the effective operation and continuous improvement of all managed network service providers contracted to Ingenico Defining and signing off on network tenders, assessing responses and making informed business and technically lead decisions for new networking & telephony services Design Authority on all technical matters affecting the voice, data and mobile services for Ingenico external suppliers providing these services Ensuring effective vendor performance, reviewing performance, addressing Ingenico issues impacting performance and challenge vendor performance and driving corrective measures when required Final escalation support on network faults that cannot be resolved through normal support routes Relationship Management & Ways of Working Facilitate business and IT&S alignment through a collaborative, supportive and consultative manner ensuring knowledge and insights can be freely shared Build successful stakeholder relationships with other IT&S and business stakeholders by demonstrating a clear understanding of business needs, acting as a trusted advisor, and delivering solutions that drive improved end user experiences and optimize internal processes Establish and maintain effective relationships with vendors to create a one team environment for Ingenico Network & telephony and Infrastructure & Operations Align to procurement processes and leverage contract management and supplier relationship management capabilities of the function to drive optimal service outcomes from vendors Help ensure that IT processes, techniques, tools, ways of working, are implemented and managed Ensure key resources are engaged in the optimal running of the Ingenico network and the associated management system Experience Proven experience leading technical teams and partnering with business stakeholders to drive project delivery Experience managing annual capital (CAPEX) and operating (OPEX) budgets for hardware, software, and telecommunications services. Experience of 3rd party vendor service management Managed large teams both direct and through 3rd party arrangements Demonstrated track record of successful delivery oversight for system implementation, upgrades and integrations for large projects and small changes Managing a functional unit through a significant change initiative Experience of applying governance, risk and compliance requirements related to Business Applications About your skills Customer Focus: Builds strong internal and external customer relationships, acts with integrity, and promotes customer advocacy. Operational Delivery: Translates strategic priorities into effective operational outcomes while aligning with company values and cross functional goals. Effective Communication: Influences and engages diverse audiences, simplifying complex topics and fostering open communication. Collaboration: Develops productive relationships across teams and stakeholders, leveraging networks to achieve shared objectives. Change Leadership: Supports and champions transformation, helping others adapt positively to change. Resilience & Execution: Effectively manages competing priorities, delivers results on time, and remains constructive under pressure. Continuous Learning: Proactively develops skills and leadership capabilities, seeks feedback, and maintains strong self awareness. Technical Competencies Deep knowledge of IP telephony (VoIP, SIP), enterprise networking (Cisco, SD WAN), and cloud based communication platforms (e.g., Teams, Zoom). CCNA/CCNP (Networking), CCIE (Voice/Collaboration), or similar industry standard certifications are high preferred. AAP / EEO Statement lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ingenico seeks a Networks & Telephony Manager to lead design, implementation and governance of its worldwide communication infrastructure. The role bridges engineering with business strategy to ensure high availability, security and performance of voice, data and video services across international sites. Travel between UK and France is required, with a commitment to attend an Ingenico office location at least three days per week to support collaboration and project success.

Hours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm) What is the Role? We are seeking a high-energy, driven Business Development Manager to accelerate new logo growth across our SMB segment within our Communications portfolio (UC, connectivity, mobile, and related services). This is a pure new business hunter role. You will build your own pipeline through outbound prospecting, networking, referrals, events, and targeted campaigns. A successful BDM will confidently lead conversations about connectivity, hosted telephony, mobile solutions, and unified communications. You'll uncover customer challenges, understand their operational needs, and position dbfb's solutions to improve reliability, flexibility, productivity, and cost-efficiency. While this role doesn't require deep technical skills, you must be able to translate solution benefits into clear business outcomes and work closely with product specialists where needed. This is a fantastic opportunity for someone passionate about communications technology, consultative selling, and helping SMBs modernise the way they connect. Key Tasks & Accountabilities New Business Acquisition Identify and secure new logos in the SMB market using outbound prospecting, networking, events, referrals, and structured outreach. Build and manage a strong pipeline of qualified UC, connectivity, and mobile opportunities. Develop targeted account and territory plans to drive sustained new business growth. Sales Strategy & Execution Lead end-to-end sales cycles, including discovery, solution alignment, proposals, presentations, and contract negotiation. Confidently position dbfb's portfolio: hosted telephony, connectivity, mobile, AV and IT managed services. Collaborate with specialists to shape competitive, value-driven solutions for customers. Articulate commercial models, contract options, and return-on-investment clearly to customers. Stakeholder Engagement Build trusted relationships with decision-makers across SMB organisations, such as owners, managing directors, operations managers, and IT contacts. Use a consultative approach to understand business challenges and align proposals effectively. Navigate varied buying groups and procurement processes confidently. Stay up to date with telecoms and UC trends, supplier updates (e.g. mobile networks, broadband carriers), and competitor solutions. Provide meaningful feedback on product improvements, market demands, and customer expectations. Performance & Reporting Achieve or exceed monthly new-business revenue targets. Maintain disciplined CRM hygiene, ensuring accurate pipeline, forecasting, and activity records. Report regularly on performance, pipeline status, and strategic priorities. What Will You Bring? Experience & Skills 2+ years' proven success in B2B new business sales, ideally in telecoms, UC, connectivity, or mobile. Demonstrable experience selling into SMB organisations and navigating short-to-mid length buying cycles. Strong track record of hitting sales targets and closing new logo deals. Excellent communication, presentation, and negotiation skills. Highly motivated and disciplined, with strong personal accountability. Solid understanding of UC solutions, hosted telephony, connectivity options, mobile tariffs, and related technologies (training provided as required). Ability to work collaboratively with technical, provisioning, and delivery teams. Hunter Mentality: Persistent, proactive, and driven to win new business. Solution Selling: Able to uncover needs and position the right combination of UC, connectivity, and mobile services. Negotiation & Closing: Skilled at managing commercial discussions and securing commitments. Business Acumen: Understands how communications impact business productivity, cost, and customer service. Pipeline Management: Strong discipline in managing pipeline, forecasting, and CRM activity. Stakeholder Engagement: Builds relationships across varied SMB leadership structures. Industry Awareness: Knowledgeable about telecoms trends, competitors, carriers, and market changes. Customer Insight: Able to diagnose pain points and frame compelling business cases. Resilience & Drive: Thrives in a fast-paced, results-focused environment. Communication: Clear, confident, and persuasive-verbally and in writing. Collaboration: Works effectively with internal teams to deliver smooth customer onboarding. Continuous Learning: Open to coaching, feedback, and improvement. Cultural Contribution: Supports a positive, customer-centric, high-performance sales culture. What is in it for You? A competitive salary + commission plan 22 days holiday plus an extra day for your birthday, increasing to 25 days holiday in your 2nd year NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses) Death in Service (3 x salary) 0.5 days per year paid volunteering/community work Wellbeing support 300000 - 45000 DOE Hours Between 8am and 6pm (37.5 hours per week)

Job Description Asour business continues to develop, so does our company's network architecture andright now, we are seeking an experienced Lead Network Analyst to join the GroupIT Infrastructure team. Youwill be working onsite alongside other technical analysts in the security, servers andstorage sectors. You will be monitoring the current environment, enhancingexisting processes and working towards continuous improvement of our internaland external network services, and application deployment. Reportinginto the Group Head of IT Infrastructure, the Lead Network Analyst will ensurethat all network services deployed are delivered and operated in accordancewith the needs of the company. You will be responsible for providing advice andguidance on how to improve our network services and the implementation of thenetwork segmentation. You will also be continuously identifying opportunitiesto improve network controls and the speed of service we offer to our customers. Requirements Ensurethe stability and integrity of in-house voice, data, and wireless networkservices. Analyse,monitor and review performance, throughput, availability and exceptionalincidents and propose and implement consequent improvements. Review thenetwork topology configuration, assessing effectiveness, and if applicableadvises the Group Head of IT Infrastructure on the optimum configuration. Selectsappropriate procedures and tools and carries out specialist tasks associatedwith the planning, installation, upgrade, operation, control and maintenance ofthe company networks and applications. Advises& assists the Group Head of IT Infrastructure in the planning, design &development of company networks to meet the requirements of networkprojects, recommending network devices and protocols. Work closelywith the Server and Storage to ensure that converged architecture is fullymaintained and supported. Manage theavailability & delivery of the company digital services to the company'susers/staff and customers to meet Service Level Agreements. Investigatesdiagnoses and rectifies complex network problems, working with other members ofGroup IT functions, operational managers, users and suppliers. Assist the GroupHead of IT Infrastructure with the planning and implementation of the Group ITDisaster Recovery and Business Continuity plans. Providestechnical/skills assistance during the planning and development of new platformsto be deployed within the company network The position is not anentry level position and prior engagement in a full time network management orlead analyst role is required. A keen interest in networkmanagement, with evidence or examples of your passion and commitment. Strong proficiency in routingprotocols (BGP, OSPF), VLANs, QoS, IP telephony (VoIP, SIP), and securityprotocols. Extensive experience in the useof network security and performance appliances including firewalls, webapplications firewalls, security routers and load balancers. Familiarity with cyber andnetwork layer security concepts. Benefits 25 days annual leave + 8 bank holiday days Hybrid working (at least 2 days per week in the office)