IT Infrastructure and Client Computing Manager
Band 8a - £63,665 - £70,887 per annum
Location: Central Court, Town Orpington - full time, 37.5 hours per week, permanent contract.
Job Overview
Lead the delivery, security and continual improvement of Bromley Healthcare's core digital services. Oversee infrastructure, networks, servers, cloud services, telephony and end user computing for more than 1,000 colleagues across multiple locations.
Main duties
- Lead and develop the Infrastructure and Client Computing team, driving service performance, resilience and continual improvement.
- Manage supplier relationships and third party support contracts to ensure effective performance and value for money.
- Oversee the delivery of technical cyber security controls, supporting Cyber Essentials Plus, DSPT and NHS cyber security standards.
- Ensure infrastructure, cloud and end user computing services support audit readiness, cyber resilience, business continuity and incident response.
- Maintain infrastructure platforms under vendor support agreements and plan and deliver upgrades and lifecycle management.
- Ensure compliance with patching, endpoint protection and cyber security standards.
- Act as the senior escalation point for infrastructure and client computing service issues, providing leadership, coaching and development to technical staff.
- Provide specialist expertise across Microsoft 365, Azure, Active Directory, Group Policy, SCCM, virtualization and cloud services.
- Provide technical leadership and best practice guidance across infrastructure technologies including VMware, HPE SAN, Cisco Meraki and Fortinet.
- Support the safe, secure and proportionate adoption of AI enabled technologies, ensuring compliance with information governance, data protection, clinical safety, cyber security and organisational policies.
People Management & Communication
- Recruit, develop and performance manage staff in line with organisational policies and objectives.
- Allocate resources to balance operational priorities, project delivery and service improvement.
- Promote staff wellbeing, inclusion and professional development.
- Communicate complex information clearly to support informed decision making.
- Support the Head of IT with financial planning, budget management, supplier oversight and value-for-money initiatives.
- Contribute to digital, infrastructure, cyber security and service improvement strategies.
- Lead complex IT projects and programmes, including implementation of new technologies and system enhancements.
- Participate in the IT on call and out of hours arrangements where necessary.
Qualifications
- Minimum of a degree level qualification or equivalent experience.
- Recognised professional IT qualification or certification (e.g. BCS, CCNA, CISSP, ITIL).
Experience
- At least 5 years of technical management experience.
- Experience managing stakeholders, third party suppliers and contracts within a complex IT environment.
- Experience in an NHS or public sector IT environment.
- Experience planning and leading cyber security, AI governance and digital resilience improvements.
Personal Qualities
- Determined, self motivated and genuinely interested in subject matter.
- Works effectively in a complex multi professional environment with limited resources.
- Confidence, resilience, willingness to learn and develop, proactive and innovative thinker.
Training & Skills
- Ongoing IT professional development.
- Recruitment and performance management training.
- Expertise in Microsoft 365, co pilot, AI tools, IT infrastructure (networking, data centre, telephony), cyber security, and end user computing (Intune).
- Project management software knowledge.
- Strong communication, analytical, negotiation and presentation skills.
- Coaching and training skills; numeracy and statistical application.
- Knowledge of NHS mail, NHS.net Connect, Microsoft tenancy, and deployment technologies for end user devices (Intune, Autopilot).
Benefits
- Pension schemes.
- Discounted gym memberships, cycle to work scheme, home furnishings and electronics.
- Employee Assistance Programme (EAP) and discounts at high street retailers.
- Blue Light Card eligibility.
- Low interest personal loans and an excellent lease car scheme.
- Flexible working options: compressed hours, part time, job shares.
Equal Opportunities & Disability
We are an equal opportunities employer. We welcome applicants from all backgrounds and encourage those with a disability to apply. Reasonable adjustments are supported throughout the interview process.
Flexibility
Bromley Healthcare offers flexible working options from day one, including compressed hours, part time and job shares. These will be discussed with the hiring manager and considered alongside service needs.
EEO Statement
Discrimination of any protected characteristic is not tolerated. We are committed to fostering a diverse and inclusive culture where all colleagues feel supported and celebrated.