77 jobs found

11621SR £24k - 25k per year + Brilliant Benefits Junior Service Desk Analyst - Hybrid Our client is urgently looking for a Junior Service Desk Analyst to join their team based in Slough, on a 12 Month FTC basis, with a view to extend. Please note, the role is hybrid, with 2 days WFH each week. To start with, you will be required on site 5 days per week for training and onboarding. The role is aimed at graduates that have graduated within the last 3 years. You will be rewarded with a good starting salary, as well as a brilliant benefits package including annual leave, eye care vouchers, hybrid working, private healthcare, a great learning environment and opportunity and many more perks! Junior Service Desk Analyst - Key Skills: Experience of work on a Service Desk Database management experience, particularly SQL Server Customer facing experience IT qualifications, particularly in the Microsoft stack Equal Opportunities Statement Proactive Appointments Limited is an equal opportunities organisation.

Role: 2nd Line IT Support Engineer Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure related issues, ensuring they are resolved efficiently and within agreed SLAs. You'll work closely with both internal teams and clients, providing expert technical support while contributing to projects, system improvements, and ongoing service delivery. Key Responsibilities Act as an escalation point for 1st Line Support Engineers Diagnose and resolve complex hardware, software, server, and network issues Manage incidents, service requests, and problems through to resolution Provide onsite and remote support to customers Assist with infrastructure projects and service improvements Support virtualised server environments and cloud based technologies Create and maintain technical documentation and knowledge base articles Monitor system performance and identify opportunities for optimisation Mentor junior team members and share technical knowledge Maintain excellent customer communication throughout the support lifecycle Essential Skills & Experience Previous experience in a 2nd Line IT Support, Service Desk, or Infrastructure Support role Strong networking knowledge, including: Network troubleshooting Switches, routers, and firewalls Network patching and cable termination TCP/IP, DNS, DHCP, and VLANs Experience supporting Microsoft Windows Server environments Knowledge of Microsoft 365 and Azure technologies Experience with virtualisation technologies such as VMware or Hyper V Excellent troubleshooting and diagnostic skills Strong customer facing communication skills Full UK driving licence and own vehicle Desirable Skills Microsoft, CompTIA, Cisco, or other industry certifications Experience within an MSP environment Exposure to cybersecurity solutions and best practicesExperience supporting backup and disaster recovery solutions What's On Offer? Salary of £30,000 - £34,500 Ongoing training and professional development Industry certification support Clear progression opportunities Company events and team activities Flexible working arrangements as the role develops Eye care scheme Supportive and collaborative team environment

Proactive.IT Appointments Limited is seeking a Junior Service Desk Analyst for a hybrid role based in Slough. This position offers a salary of £24k - £25k with fantastic benefits including annual leave and private healthcare. The role is aimed at recent graduates, requiring on-site work for training but allowing hybrid flexibility thereafter. It's an excellent opportunity to kickstart your IT career in a supportive environment.

Junior Service Desk Analyst - Hybrid 11621SR1 £24k - 25k per year + Brilliant Benefits Our client is urgently looking for a Junior Service Desk Analyst to join their team based in Slough, on a 12 Month FTC basis, with a view to extend. The role is hybrid, with 2 days WFH each week. To start with, you will be required on-site 5 days per week for training and onboarding. The role is aimed at graduates that have graduated within the last 3 years. You will be rewarded with a good starting salary, as well as a brilliant benefits package including annual leave, eyecare vouchers, hybrid working, private healthcare, a great learning environment and opportunity and many more perks! Junior Service Desk Analyst - Key Skills Experience of work on a Service Desk Database management experience, particularly SQL Server Customer facing experience IT qualifications, particularly in the Microsoft stack Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Proactive.IT Appointments Limited is seeking a Junior Service Desk Analyst in Bristol on a hybrid basis. This 12-month FTC role offers a competitive salary of £24k - £25k annually plus a robust benefits package like private healthcare, annual leave, and hybrid working. Ideal candidates will be graduates within the last three years with service desk experience and strong IT skills, particularly in SQL Server and Microsoft technologies. Training on-site will be required initially for this rewarding opportunity.

Who you'll be joining We're problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We're an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people. What You'll Be Doing As a SOC Analyst within our Cyber Division, you will build relationships with prospective and active clients across the business and act as their trusted advisor, helping them to secure their business through the pragmatic use of technology and protect them from incoming threats. If you enjoy a varied environment, sharing your knowledge and experience to support, coach and mentor your colleagues, then we want to hear from you. This is a shift-based role, working 10-hour shifts with a 1-hour lunch (9 working hours). Shifts fall within our UK team's coverage of 7:00 am to 11:00 pm, and include working one weekend in four and some public holidays. Day-to-day responsibilities Lead threat detection and incident response across modern security platforms Monitor and analyse alerts from EDR/XDR platforms, cloud services (M365, AWS, Azure), SIEM systems and more. Manage and optimise security tools and detection rules. Create and deliver comprehensive client security reports. Respond to and analyse cyber incidents at all severity levels. Implement and maintain security best practices. Participate in threat hunting initiatives. Act of a point of escalation for Junior Analysts. Stay up to date on the latest security trends. Some of the skills we are looking for Essential A Strong understanding of IT and Cybersecurity Experience working in a SOC or Helpdesk role Analytical and problem-solving abilities Customer service mindset Passion for continuous learning How We Take Care of You As well as offering a competitive salary, we have an attractive benefits package including: A healthy work life balance with flexible and agile working being the norm Unlimited holiday allowance EV car scheme (salary sacrifice) Room to grow with supported development opportunities and sponsored training Enhanced family policies If you ever need it, company sick pay and life assurance Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries. Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for. Privacy Statement Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.

Junior Compliance Analyst Location: London. DOE. This entry level role provides an excellent opportunity to gain hands on experience in regulatory compliance within the financial services industry. The successful candidate will support the compliance team in ensuring that the organisation adheres to applicable laws, regulations and internal policies. You will assist with monitoring regulatory requirements, onboarding new clients and maintaining client records as well as all other compliance records to support the development of a strong compliance culture across the business. Responsibilities Assist the compliance team in monitoring and ensuring adherence to relevant financial regulations and internal policies Support the review and maintenance of compliance documentation, policies, and procedures Help conduct compliance monitoring reviews and internal audits Assist with onboarding new clients and carrying out due diligence, KYC and AML checks Support the investigation and reporting of potential compliance issues or breaches Maintain accurate compliance records, registers and logs Assist with regulatory reporting and data collection Monitor regulatory updates and assist in summarising key changes Support compliance training initiatives for employees Work with different departments to promote best compliance practices Skills Required Essential Strong attention to detail Good organisational and time management skills Strong written and verbal communication skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) Desirable Awareness of AML, KYC, FCA regulations or financial compliance frameworks Internship or work experience in financial services or compliance Interest in pursuing professional qualifications (e.g., ICA, CISI, or ACAMS) Closing date for applications: 30th June 2026 First Line Support (IT) Location: London We're looking for someone who brings a perfect blend of experience and qualifications, fits seamlessly into our culture, and thrives in a team environment while being resourceful and capable of working independently. You should have strong problem solving abilities, excellent IT skills, an exceptional eye for detail, and the drive to succeed. Responsibilities Serve as the first point of contact for IT support across the London office, handling helpdesk ticket logging, issue resolution and regular status updates, ensuring seamless communication and adherence to IT and security processes Accurately log, categorise and prioritise incoming IT helpdesk tickets using designated ticketing systems, ensuring all relevant details are captured for timely resolution Provide general user support deskside to our London office - troubleshooting issues, answering IT questions and handling password resets Provide general user remote desktop support for the Dubai, European, US and Singapore offices Support and administer local Intune devices Maintain IT equipment in conference rooms and shared office spaces Manage local IT asset inventory and procurement processes Collaborate with various teams across our offices in Europe, Singapore and USA to ensure the effective implementation of IT services, project rollouts and support, fostering a cohesive working environment Implement and maintain security best practices and compliance requirements Contribute to the continuous improvement of IT operations and user satisfaction Undertake any other duties as reasonably requested Skills Required 1+ years of experience in IT operations or support roles, preferably in a fast growing, fast paced company Strong knowledge of Windows operating systems Office 365 administration, SharePoint Experience in establishing and applying security practices and compliance requirements Excellent problem solving and troubleshooting skills Excellent written and verbal communication skills Ability to work independently with minimal supervision in a fast paced environment Passion for learning and adapting to new technologies Team first mindset with a customer centric approach to IT support Junior Developer (C# / Blazor) Location: London A web developer role building and maintaining dynamic dashboards, reports and data portals that support our broker and research desks. You will work closely with colleagues across the business, translating their requirements into clean, functional web solutions on our data driven platform. Responsibilities Support SSY broker and research desks by generating interactive dashboards and high quality market reports Build and maintain web based products and data queries as required by SSY research, brokers and their clients Assist in the development of SSY's bespoke data products, providing technical support and ensuring data integrity Collaborate with colleagues to ensure consistent technology applications and data delivery across our 28 global offices Skills Required Essential Proficiency in a strongly typed programming language (e.g. C#, Java, Typescript) Experience in SQL, including writing complex queries and managing data structures Solid understanding of core web technologies (HTML, CSS) Desirable Experience with Microsoft Fabric and Excel is a plus, specifically for migrating or integrating legacy data into modern web formats Python experience is advantageous for data processing and visualisation Understanding of good UI, UX and web design Bachelor's degree in a STEM field is preferred UK Right to Work is essential. We are unable to provide visa sponsorship for this role now or in the future. Closing date for applications: Tuesday 30th June

Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity We are looking for a Junior Digital Delivery Specialist to join our busy and exciting Digital Delivery team. Join a global team of 7 members, with varying levels of experience and from whom you will be able to learn and grow within the job Oversee uploading, maintaining, and optimising content on our website. We will want you to have customers in mind and treat it as your own website Build WordPress pages (layout and functionality) to be in line with our design guidelines. Update and optimise existing content in accordance with any changes we introduce - be it to do with regulations, technology or to try something new Partner with our UX team to bring new ideas to the web and build per their designs - crucial to make our webpages the best in business Manage your own day-to-day tasks / smaller projects and communicate progress, whilst keeping your team updated and ask for help where needed Work with an innovative translation tool and become a wizz at leveraging it Report and document website issues to IT where necessary Keep SEO firmly in mind and become the guardian of everything web accessibility, familiarising yourself with Siteimprove to drive improvements What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more All-inclusive approach to Diversity, Equity and Inclusion Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Some experience working with public-facing web content, or at least some good exposure to a CMS (WordPress or else). Prior experience using tools such as JIRA, Siteimprove, Workfront or the ability to demonstrate that you can handle your own workload Basic knowledge of SEO and web usability best practices (accessibility, quality assurance and UX) Ability to challenge the status quo when you spot an opportunity Excellent attention to detail and accuracy - web quality is of the essence Team player with the ability to engage with multiple stakeholders daily Ability to communicate technical information clearly and concisely Good problem-solving skills and ability to articulate solutions Self-starter, organised and ability to prioritise when the workload increases Nice to have skills Basic HTML and some prior exposure to CSS/JS preferable. Exposure to a large, heavily regulated financial services organisation with a complex web presence - and not being afraid of navigating its intricacies Experience managing and working with a variety of websites in different languages (no language skills required) Prior use of translation tools (Smartling, WPML or else) or ability to demonstrate that you are capable of learning quickly Good Excel and Adobe suite skills are always a plus but not a requirement Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here. Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

Job Description: Location: Hybrid - Reading area (3-4 days on site per week). Type: Full-time, Permanent. Clearance: High Level Clearance required. The Senior Application Support Engineer Role We are looking for a motivated Senior Application Support Engineer to join our technical team to provide Application Support to a major client for DXC. This role requires a strong understanding of applications support and will involve optimizing system performance, resolving complex production bugs, and mentoring junior staff. Responsibilities Perform early morning checks to ensure applications are healthy before the users log in. Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications. Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs. Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments. Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability. Provide guidance, training, and technical coaching to junior analysts. Investigate Windows Event Viewer and application log analysis to identify root causes of application errors. Create and update how-to guides and knowledge base articles for common fixes and internal processes. Collaborate closely with other application engineers in the team and liaise with the client on a regular basis. Work with the applications team to identify and implement continual service improvement activities. Key Skills 5 or more years of experience in application support, systems administration, or IT service desk environment. Advanced analytical problem solving and root cause analysis. Capability to thrive in high pressure, live production environments. Excellent communication skills and the ability to work in a team oriented environment. Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor specific CRM/ERP certifications are desirable. Understanding of ServiceNow or related ITSM tool; Windows based applications experience. Advanced SQL skills in SQL Server and knowledge of SSRS. Active Directory. Understanding of operating systems, cloud platforms and basic programming integrations. Experience with Dynatrace or other monitoring tools. Strong working knowledge of ITIL service management processes; ITIL V4 Foundation Certification is desirable. Benefits DXC provides a comprehensive Flex benefits scheme including investment in development, pension, life insurance, health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

Senior IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years of experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. Responsibilities: Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualised infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication, Veeam ONE monitoring and VRO environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection and Symantec Endpoint Encryption. Support endpoint DLP, SIEM and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. Monitor system performance, capacity, availability and infrastructure health. Ensure compliance with IT governance, security policies and operational standards. Provide advanced desktop, laptop, printer, mobile device and branch office IT support. Manage OS deployment, imaging, image creation, maintenance and software packaging. Administer Active Directory, Group Policy Objects, user provisioning and NTFS permissions. Resolve technical incidents and service requests in line with agreed SLAs. Support business critical applications such as Bloomberg FXT, Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access, 1AML, SIBS, GFMS. Configure and support Cisco switches, routers, FortiGate firewall environments and DNS, DHCP, TCP/IP, LAN/WAN, routing and connectivity troubleshooting. Perform SSL/TLS certificate lifecycle management using OpenSSL. Develop, maintain and enforce IT policies, standards and operating procedures. Produce system architecture diagrams, technical documentation, SOPs, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernisation and transformation initiatives. Qualifications: 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading or treasury environments. Proven experience managing mission critical infrastructure and applications. Experience operating within regulated and security focused environments. Ability to provide support to VIP stakeholders. Proficiency in Windows Server 2019/2022 (or equivalent), Red Hadoop, VMware vSphere / vCenter, Veeam Backup & Replication, Microsoft Office 365, PowerShell scripting, SQL Server administration, and networking fundamentals. Location: SW1V 1SW, London, England, United Kingdom Remote type: Hybrid (3 days in the office) Start date: As soon as possible Salary: £55,000 - £60,000 C# .NET Developer - Insurance Our client is an insurance underwriter in the City of London looking to grow its software development team with a seasoned C# .NET developer. Responsibilities: Develop complex software with C# and support the entire development lifecycle. Utilise Java, jQuery, Web API, CSS and advanced SQL Server (stored procedures, table design). Provide support for Microsoft Office Applications and design and build reports for SharePoint. Lead improvements to management information and analysis. Analyse requirements and deliver suitable solutions using the most appropriate technology. Document, support and upgrade a wide range of internal applications/processes. Produce ad hoc reporting and analysis of information in the data warehouse. Work both as part of a team and independently, communicating with all business areas. Qualifications: 5-7 years of experience developing complex software with C#. Strong mathematical background (2:1 in maths or computer science or similar). Excellent communication and interpersonal skills. Proficiency in Visual Studio, Microsoft SQL Server, Office 365, SharePoint and related tools. Experience with Eclipse (for underwriting) and Sun (for accounts) is a plus. Location: City of London, England, United Kingdom Start date: As soon as possible Salary: up to £50,000 (potentially higher for exceptional candidates); junior roles considered from £25,000 - £30,000. Contract roles and jobs for Microsoft SQL Server Database Administrator - Manages and optimises SQL Server databases, ensuring performance, security and availability. Data Analyst - Uses SQL Server to query databases and transform data into actionable insights. Database Developer - Designs and develops queries, stored procedures and databases on SQL Server to meet business needs. Business Intelligence Consultant - Uses SQL Server for ETL and develops BI solutions tailored to businesses (PowerBI, SAS, Tableau). Research and Development Engineer - Designs and develops software solutions by integrating SQL Server databases to manage data efficiently.

Job Title: IT Service Desk Analyst Location: Onsite at Worthing, Sussex Salary: £25,500 + Benefits Start date: ASAP Standard hours: Mon-Fri 37.5 hrs per week, 10am-6pm Company We are assisting a successful IT services company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Our client promotes a culture of learning and development, so applicants with little commercial experience who seek IT entry / junior roles, are welcome to apply. Main Duties Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi Fi and Interactive Audio Visual equipment Provide 1st line support and triage tickets to 2nd & 3rd line support teams Liaise with 3rd party suppliers as required Complete online and email ticket requests with a high level of diligence Respond to user requests and assist and teach users where appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes Key Skills & Competencies Experience of working in a 1st line IT role Experience of Active Directory users and computers Competent at identifying and fixing desktop hardware & software issues Basic networking and general fault diagnosis Customer service experience and strong communication skills A team player who is self motivated, enthusiastic, and keen to learn Diligent with good time management skills and the ability to prioritise tasks Proactive approach to work, with a positive and flexible attitude Nice to have experience Experience of working in an ITIL environment and contributing to the continual service improvement culture Experience of using an ITSM tool

PT group is looking for a keen Service Desk Analyst to join their IT team in Worcester. This junior position aims to support users by providing exceptional IT support. Candidates should have a passion for technology and willingness to learn, with preferred qualifications being a graduate or some experience in IT support. The role includes responding to IT queries, recording incidents, and resolving common technical issues. Employees benefit from a range of perks including healthcare cash plans, a pension scheme, and generous leave policies.

Belfast International is seeking a Junior IT Support Analyst to provide technical support and assistance for IT services. This role involves managing service requests and troubleshooting hardware and software issues. The ideal candidate will demonstrate strong customer service skills and the ability to work in a team environment. Compensation is competitive, with a salary range of £25,000 to £30,000 for a full-time position.

Job Title: Junior IT Support Analyst Reporting to: Information Technology Manager Salary: £25,000 - £30,000 Hours of Work: 37.5 hours per week, Monday - Sunday 9.00 am - 5.00 pm (weekend hours on roster) Job Purpose To provide technical support and assistance for the Company's IT, Telecommunications and Radio network and associated systems in ensuring that the IT department's services are efficiently maintained; personal safety and good housekeeping standards are as per Company Policy and Procedures; and to offer excellent customer services at all times. Main Tasks and Responsibilities Acting as the first point of contact for IT support via online ticketing system. Work alongside IT Servicedesk Lead to manage service requests, incidents, and changes in our online ticketing system. Troubleshoot and resolve common hardware, software, mobile device and network issues for end users - on site and remote. Escalate complex issues to next level engineers (TSA) as required, providing clear context and information. Assist with user account management (password resets, permissions, onboarding/offboarding). Follow defined procedures and knowledge base articles to deliver consistent support. Maintain detailed and accurate engineering notes on BIA's internal systems. Deliver solutions in a friendly, approachable, and helpful manner. Contribute to a positive team environment and collaborate with colleagues to resolve issues. Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.

Fairygodboss is seeking a Senior Service Desk Analyst in Huntingdon to provide expert-level technical support and oversee the Service Desk operations. You will lead a team of Junior Analysts, ensuring high performance while administering the ServiceDesk Plus system. The ideal candidate possesses strong ITIL knowledge and experience with Active Directory. The role comes with a competitive salary and excellent benefits including private medical insurance, a pension scheme, and flexible working options.