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Lead Application Support Analysts Title:  Lead Application Support Analysts Contract Type:  Permanent, Full-Time, 35 hours Salary:  Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience Grade:  11 Reporting Office:  Manchester, Trafford  Closing Date:  26th May 2026 Interview Dates : Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026    Please click here for the role profile -  Lead Application Support Analyst Role Profile.docx   Benefits  include:   Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and  many more …   Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.     With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.   Join our Business Applications Team at L&Q:   We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new.    As the Lead Application Support Analyst, you will have overall accountability for the applications in your team’s portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.    If this sounds like you, we would love for you to apply!   Your impact in the role:   Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate.  Available for out of hours support as per business need.  Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.  Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts.  Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.  Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.  Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.  To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.   Building close relationships with Business Stakeholders and Suppliers.  Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.  Maintaining the applications strategy and roadmap.  Taking ownership of major incidents ensuring they are resolved in a timely manner.  Internal and external Service Reviews.   What you'll bring:   Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.  Strong background Service Management.  Strong working knowledge of the Microsoft Operating environment and system.  Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).  Ability to explain technical issues to those with non-technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner.  Strong organisational and management skills, including the prioritisation of workload able to work under pressure.  Experience leading and line managing small teams.  If you require any reasonable adjustments at any stage during this process, including application stage, please email  lqcareers@lqgroup.org.uk   About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.   250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.   People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click  here  to read more.   At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more  here .   Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.   Click  here  to find out more about L&Q and why you should join us!

Lead Application Support Analysts Title:  Lead Application Support Analysts Contract Type:  Permanent, Full-Time, 35 hours Salary:  Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience Grade:  11 Reporting Office:  London, Stratford  Closing Date:  26th May 2026 Interview Dates : Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026    Please click here for the role profile -  Lead Application Support Analyst Role Profile.docx   Benefits  include:   Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and  many more …   Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.     With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.   Join our Business Applications Team at L&Q:   We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new.    As the Lead Application Support Analyst, you will have overall accountability for the applications in your team’s portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.    If this sounds like you, we would love for you to apply!   Your impact in the role:   Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate.  Available for out of hours support as per business need.  Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.  Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts.  Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.  Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.  Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.  To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.   Building close relationships with Business Stakeholders and Suppliers.  Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.  Maintaining the applications strategy and roadmap.  Taking ownership of major incidents ensuring they are resolved in a timely manner.  Internal and external Service Reviews.   What you'll bring:   Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.  Strong background Service Management.  Strong working knowledge of the Microsoft Operating environment and system.  Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).  Ability to explain technical issues to those with non-technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner.  Strong organisational and management skills, including the prioritisation of workload able to work under pressure.  Experience leading and line managing small teams.  If you require any reasonable adjustments at any stage during this process, including application stage, please email  lqcareers@lqgroup.org.uk   About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.   250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.   People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click  here  to read more.   At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more  here .   Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.   Click  here  to find out more about L&Q and why you should join us!

Job Title:  Senior Delivery Manager Salary:  £50,900 - £68,000  Location:  Cambridge/Hybrid with 40-60% of time in the office Contract:  Permanent  Hours:  Full- time   35 hours per week Are you passionate about enabling high‑performing delivery teams and ensuring complex technology products are released safely and effectively? We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We are looking for a Senior Delivery Manager to join our Exam Technology Organisation (ETO), working within Dev and Application Services. This is a key role where you will partner closely with Product Managers and technical teams to maximise delivery flow, quality, and team effectiveness while supporting our mission of delivering trusted exams and assessments worldwide. About the role    As a Senior Delivery Manager, you will be embedded within a product team in ETO and accountable for enabling effective, predictable delivery. You will ensure there is a timely flow of work and information, support release and risk management, and proactively shape team capability and capacity to meet delivery outcomes. Working in close partnership with the Product Manager, you will help balance priorities, manage dependencies, and create the conditions for teams to perform at their best. While you will not have direct line management accountability, your influence and leadership will be critical to the success of the team and the wider organisation. Additional responsibilities and accountabilities include: Owning and overseeing release planning and release management, ensuring appropriate controls, approvals, and measures are in place Supporting forecasting and cost tracking by inputting into product budgets, including headcount, skills, and third‑party costs Proactively identifying, managing, and reporting delivery risks and cross‑team dependencies Enabling effective collaboration across product, technical, and operational stakeholders Supporting the formation and continuous improvement of delivery teams, encouraging experimentation and learning Acting as a senior point of contact for delivery matters within your area of responsibility This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.  About You    You are an experienced delivery professional who thrives in complex, fast‑moving environments and is comfortable influencing without formal authority. This role is ideal for someone who combines strong technical knowledge with proven delivery management experience, and who can translate between engineering detail and delivery outcomes. Minimum requirements: Experience working in agile delivery teams, using Scrum and/or Kanban Experience leading or enabling software delivery teams Strong stakeholder and customer management capabilities Working knowledge of release management and risk management Experience working in cross‑functional, distributed teams, including onshore and offshore collaboration Excellent communication and facilitation skills If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate: Desirable criteria: A data‑driven and probabilistic approach to delivery management Strong experience managing dependencies and reducing delivery risk A passion for continuous improvement, learning, and experimentation Confidence running workshops, ceremonies, and large group sessions Experience empowering teams and supporting decentralised decision‑making For a detailed job description, please refer to the link at the bottom of the advert on our careers site. W e are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.   Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the  gov.uk  website for guidance to understand your own eligibility based on the role you are applying for.   Rewards and benefits     We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible  rewards package , featuring family-friendly and planet-friendly benefits including:   28 days annual leave plus bank holidays  Private medical and Permanent Health Insurance   Discretionary annual bonus   Group personal pension scheme  Life assurance up to 4 x annual salary   Green travel schemes   Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be  11th May.  We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after it closes. If you are shortlisted and progressed through the stages, you can expect: One application question at point of CV and cover letter A 15-minute screening call with the Hiring Manager. First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview. Final stage interview: in-person at our offices in Cambridge.     If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.  Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.   We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.      Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.  Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.  We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.   

UNISON Centre London Starting Salary £40,730 per annum plus London Weighting allowance of £6,894 35 hours per week Temporary 12 months contract Ref: ORD/AR24 UNISON is Britain’s leading public sector trade union, with more than 1.3 million members working in the public services, private, voluntary and community sectors and in the energy services. We employ 1,200 staff, including approximately 370 at our national centre in Euston, central London and the remainder in our 12 regions across the UK, in Northern Ireland.    About this Job UNISON carried out a comprehensive staff digital skills survey during 2025, which highlighted gaps in IT skills among staff at all levels. Our Digital Skills Officer is building a comprehensive training and support programme to ensure all staff are able to make good use of the tools available to them. We are now seeking a Digital Skills Trainer to support this work. This will be a specialist role within the Staff Learning and Development Department, working closely with the IT department. The postholder will train and engage colleagues in using Microsoft 365 Apps and other digital platforms as required. What you'll do: Design, create and deliver engaging and impactful digital skills training, online and in person, for a wide range of skills levels Create simple online guidance and resources to meet emerging needs Keep up to date with changes to the software we use and update training and resources accordingly Work alongside the Digital Skills Officer to create and support a culture of confidence and competence in using digital tools at UNISON Why join us: Make a difference to how staff experience our digital tools Contribute to our digital skills journey and help shape how it evolves Be part of a small supportive team The postholder will have a proven track record in IT skills training and a creative approach to designing training and resources. In return we offer excellent benefits including 32 days of annual leave + public holidays, final salary pension scheme, flexible working and much more. How to Apply To apply for this opportunity, please download and complete the  General application form referring to the job description and person specification (both under “Documents”) Please note that only the relevant application form will be accepted.  CVs will not be accepted.   The completed application form along with the Recruitment and Disability Monitoring Form should be returned by e-mail to stafflearninganddevelopment@unison.co.uk quoting reference:  ORD/AR24  on your application form. Please save your documents starting with your full name in the document name. Closing date for applications is 5pm on Friday 8th May 2026. The interviews will be held on  Friday 5th June in UNISON Centre, Euston Road London. UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.

Senior Developer Salary:  £39,200 - £50,900 Location:  Cambridge/UK requiring 40-60% of your time on-site in Cambridge (at least 2 days per week in the office) Contract:  Permanent and full time (35 hours per week)   Join the Exam Technology Organisation as a Senior Developer and build business‑critical applications that enable and extend our digital services. You'll work in an agile squad with end‑to‑end ownership - from solution design through delivery and support - while mentoring others and helping shape engineering best practice. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding. When you join Cambridge, you get the best possible combination of a supportive, caring environment, balanced with work that brings out the best in you. You will have access to learning and development opportunities, and business tools essential for your role so that you can perform at your peak. About the role The Senior Developer helps deliver and evolve our digital products and services by designing, building and supporting complex applications within the Exam Technology Organisation. Working in an agile squad, you'll turn requirements into reliable solutions while mentoring colleagues and championing engineering standards. Design, develop, test and maintain working software for complex enterprise applications. Analyse requirements and produce solution designs (including documentation and delivery estimates) that meet functional and non-functional needs. Provide technical and business support to customers, the helpdesk and colleagues to meet operational requirements and resolve issues. Perform unit and system testing, as well as support wider testing (SIT & UAT) and training activities with relevant stakeholders. Track and report progress against agreed timelines and budget constraints, escalating risks and blockers appropriately. Share knowledge and mentor other developers to improve team effectiveness and promote consistent engineering standards. About you A successful applicant will bring strong software engineering fundamentals, a collaborative mindset and the drive to improve how we deliver and support business‑critical services. Programming Languages and Tools:  Knowledge and experience in Oracle PL/SQL, Oracle Forms and Reports is essential. Knowledge of Master Data Management and experience in the Informatica IDMC toolset - MDM SaaS, Reference 360, CDI and CAI - are highly desired. Modern software development expertise:  Confident designing, coding, testing and maintaining complex applications. Solution design thinking:  Able to translate requirements into pragmatic designs, document decisions, estimate effort and explain trade-offs to technical and non-technical stakeholders. Quality and reliability mindset:  Takes pride in well-engineered outcomes (clean code, reviews, automated testing where appropriate) and considers operational support from day one. Agile collaboration:  Enjoys working in a squad environment, partnering with product owners and other specialists to deliver iteratively and respond to change. Mentoring and knowledge sharing:  Motivated to coach others, share learnings and help embed chapter standards and best practices. Analytical problem solving:  Methodical approach to diagnosing issues, identifying root causes and implementing sustainable fixes. Security-aware delivery:  Understands how software development choices impact security and applies routine secure engineering practices. Continuous learning:  Curious about new technologies and motivated to improve ways of working, tools and standards. Desirable Knowledge of Master Data Management and experience in the Informatica IDMC If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible  rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 30 April 2026 , we will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after the advert closes. As part of the application process, you can expect: Experience level questions asked on Oracle at the point of CV and cover letter The first stage is a virtual interview via MS Teams. You may be given a brief to complete a role-related task, which will need to be returned by email before your interview. The final stage is an in-person interview at our offices in Cambridge, or on Teams if required. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to em ploy people from a wide range of different communities.

The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.

Reference number: 431765 Salary: £57,500– £62,500 Total Package: Grade 7 Contract: Permanent Location: London/Milton Keynes/East Kilbride We lead the UK’s diplomatic, development and consular work around the world.  We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us   The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.  When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.  Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.   Who we’re looking for   To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).  When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.  If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .  We value diversity and inclusion and actively encourage and welcome applications from all communities.  Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.  Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.  Apply before 11:55 pm on Monday 2nd March 2026.