Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2026 QS World University Rankings, in which we were ranked as the No. 1 institution in the UK and Europe, and second globally, for both Music and Performing Arts. The College has held global first and second positions in Performing Arts for five successive years, while Music is a new subject introduced to the rankings in 2024.
The IT Department is seeking to appoint a Senior IT Service Desk Engineer. The post-holder will be part of the wider IT support function, with responsibility for providing advanced technical assistance to staff, students and professors. Alongside resolving complex incidents and contributing to infrastructure and process improvements, the Senior IT Service Desk Engineer will help ensure the reliable delivery of day‑to‑day IT services and support the implementation of longer‑term projects.
This is a key technical role, providing 3rd‑line support, acting as an escalation point for complex issues, and helping to ensure the smooth delivery of IT services across the College. The post‑holder will work closely with colleagues across IT and the wider RCM community, supporting a broad range of technologies including Windows 10/11, Office 365, telephony, mobile devices, cloud services and specialist platforms. The role also offers opportunities to contribute to project work, and service desk development, including mentoring junior engineers and building specialist expertise. A friendly, helpful and flexible approach is essential, as is a genuine enjoyment of helping people solve technical problems.
This post is offered on a permanent, full-time basis and is immediately available.
Job reference number: 804-26
Closing date: 9am Monday 15 June 2026
Interview date: Thursday 25 June 2026
Salary: Grade 6, £34,350 - £37,968 per annum. Appointments will normally be made to the first point of the grade.
For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs
To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk
CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.
The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
04/06/2026
Full time
Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2026 QS World University Rankings, in which we were ranked as the No. 1 institution in the UK and Europe, and second globally, for both Music and Performing Arts. The College has held global first and second positions in Performing Arts for five successive years, while Music is a new subject introduced to the rankings in 2024.
The IT Department is seeking to appoint a Senior IT Service Desk Engineer. The post-holder will be part of the wider IT support function, with responsibility for providing advanced technical assistance to staff, students and professors. Alongside resolving complex incidents and contributing to infrastructure and process improvements, the Senior IT Service Desk Engineer will help ensure the reliable delivery of day‑to‑day IT services and support the implementation of longer‑term projects.
This is a key technical role, providing 3rd‑line support, acting as an escalation point for complex issues, and helping to ensure the smooth delivery of IT services across the College. The post‑holder will work closely with colleagues across IT and the wider RCM community, supporting a broad range of technologies including Windows 10/11, Office 365, telephony, mobile devices, cloud services and specialist platforms. The role also offers opportunities to contribute to project work, and service desk development, including mentoring junior engineers and building specialist expertise. A friendly, helpful and flexible approach is essential, as is a genuine enjoyment of helping people solve technical problems.
This post is offered on a permanent, full-time basis and is immediately available.
Job reference number: 804-26
Closing date: 9am Monday 15 June 2026
Interview date: Thursday 25 June 2026
Salary: Grade 6, £34,350 - £37,968 per annum. Appointments will normally be made to the first point of the grade.
For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs
To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk
CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.
The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Foreign, Commonwealth & Development Office
London, UK
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
06/02/2026
Full time
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
East and North Hertfordshire NHS Trust (Enherts-TR)
Stevenage, Hertfordshire
Digital Advanced Network and Telecoms Engineer NHS AfC: Band 5 Main area Digital Specialist in Networks and Telecom Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week (On call rota required, 1 in 3 weeks) Job ref 420 Site Lister Hospital Town Stevenage Salary £32,073 - £39,043 per annum Salary period Yearly Closing 07/07/:59 Interview date 22/07/2026 Job overview We are recruiting for a Digital Advanced Network and Telecoms Engineer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will support monitoring and reporting on all telecoms systems, network switches and devices, maintaining patching levels and documenting action plans for resolution. You will be responsible for working with the project lead on any new projects/programmes and any BAU upgrades/projects from a 3rd line perspective. You will support the delivery of new and changed network and telecoms services. To continually help improve the efficiency of the Digital Department and in turn provide a more efficient service to the Trust. Main duties of the job Provide advice and assist the Digital Networks and Telecoms Lead within the organisation and ensure effective delivery of network and telecoms services. Provide advice and assist the Digital Networks and Telecoms Lead to ensure that quality implementation and support service are provided, while conforming to NHS, government and/or industry standards. Work as part of the on call out of hours rota for networks and telecom's team. Provide support to trust projects, delivering against an agreed work plan. Ensure that all network and telecoms hardware and software meet security requirements identified by the Trust, the NHS and other pertinent organisations. Review helpdesk support calls to identify repetitive problems that could be resolved by developing a solution to improve the efficiency of support services. Contribute to the creation and development of a "Knowledge base" ensuring that it is updated regularly so that problems that have been solved in the past are completed effectively and efficiently in the future without having to develop a solution to the problem again. Participate in team, project or any other meetings where it is appropriate for a member of the Digital Networks and Telecoms team to attend. Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Qualifications / Training Degree in Computer Science, Information Technology, or a related field, or equivalent experience Relevant technical certifications (e.g., Cisco, Fortinet, Sophos firewall, CompTIA network+, 8x8, SolarWinds or equivalent experience) Knowledge of hosted SIP trunk telephony Knowledge of PSTN telephony Previous Experience Previous experience in similar roles Experience managing network and telecoms infrastructure in a complex, high-availability environment Experience working with network and telecoms technology and OEMs such as Cisco, Sophos firewall, Huawei, Fortinet, 8x8, Avaya, MPLS, HSCN, WIFI, Netcall. Strong experience of network hardware maintenance, including upgrades and component replacements T experience gained in Acute healthcare setting Skills Ability to manage competing priorities and work effectively under pressure Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders. Use technology and tools effectively in managing infrastructure and operations areas Knowledge Excellent technical knowledge of network and telecoms operating systems and configuration (e.g., CDP, VLAN, IOS, Fortinet, spanning tree, LLDP, routing, WIFI, Switching, subnetting) Strong understanding of networking principles, including TCP/IP, DNS, and DHCP In-depth knowledge of firewall security, patch management, and layer 3 switches Up-to-date knowledge of industry trends, server technologies, and best practices for server management in healthcare settings Committed to our Community East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce . We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working. We are proud to be a Disability Confident employer and achieved our status in 2019. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust. We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.
26/06/2026
Full time
Digital Advanced Network and Telecoms Engineer NHS AfC: Band 5 Main area Digital Specialist in Networks and Telecom Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week (On call rota required, 1 in 3 weeks) Job ref 420 Site Lister Hospital Town Stevenage Salary £32,073 - £39,043 per annum Salary period Yearly Closing 07/07/:59 Interview date 22/07/2026 Job overview We are recruiting for a Digital Advanced Network and Telecoms Engineer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will support monitoring and reporting on all telecoms systems, network switches and devices, maintaining patching levels and documenting action plans for resolution. You will be responsible for working with the project lead on any new projects/programmes and any BAU upgrades/projects from a 3rd line perspective. You will support the delivery of new and changed network and telecoms services. To continually help improve the efficiency of the Digital Department and in turn provide a more efficient service to the Trust. Main duties of the job Provide advice and assist the Digital Networks and Telecoms Lead within the organisation and ensure effective delivery of network and telecoms services. Provide advice and assist the Digital Networks and Telecoms Lead to ensure that quality implementation and support service are provided, while conforming to NHS, government and/or industry standards. Work as part of the on call out of hours rota for networks and telecom's team. Provide support to trust projects, delivering against an agreed work plan. Ensure that all network and telecoms hardware and software meet security requirements identified by the Trust, the NHS and other pertinent organisations. Review helpdesk support calls to identify repetitive problems that could be resolved by developing a solution to improve the efficiency of support services. Contribute to the creation and development of a "Knowledge base" ensuring that it is updated regularly so that problems that have been solved in the past are completed effectively and efficiently in the future without having to develop a solution to the problem again. Participate in team, project or any other meetings where it is appropriate for a member of the Digital Networks and Telecoms team to attend. Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Qualifications / Training Degree in Computer Science, Information Technology, or a related field, or equivalent experience Relevant technical certifications (e.g., Cisco, Fortinet, Sophos firewall, CompTIA network+, 8x8, SolarWinds or equivalent experience) Knowledge of hosted SIP trunk telephony Knowledge of PSTN telephony Previous Experience Previous experience in similar roles Experience managing network and telecoms infrastructure in a complex, high-availability environment Experience working with network and telecoms technology and OEMs such as Cisco, Sophos firewall, Huawei, Fortinet, 8x8, Avaya, MPLS, HSCN, WIFI, Netcall. Strong experience of network hardware maintenance, including upgrades and component replacements T experience gained in Acute healthcare setting Skills Ability to manage competing priorities and work effectively under pressure Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders. Use technology and tools effectively in managing infrastructure and operations areas Knowledge Excellent technical knowledge of network and telecoms operating systems and configuration (e.g., CDP, VLAN, IOS, Fortinet, spanning tree, LLDP, routing, WIFI, Switching, subnetting) Strong understanding of networking principles, including TCP/IP, DNS, and DHCP In-depth knowledge of firewall security, patch management, and layer 3 switches Up-to-date knowledge of industry trends, server technologies, and best practices for server management in healthcare settings Committed to our Community East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce . We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working. We are proud to be a Disability Confident employer and achieved our status in 2019. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust. We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.
- Desktop Support Engineer Job Title: Desktop Support Engineer Working Hours / Arrangements 40 hours per week (9am to 6pm, including one hour of unpaid break). Mondays to Thursdays - office based; Fridays - work from home. Salary Range £27,000 - £35,000 per annum. Location Guildford office - 2nd Floor, 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL. Reporting to IT Manager. The company is an Infrastructure as a Service (IaaS) company. We offer a full suite of computing, storage, and networking services across the US, Europe, and Asia. We are working with leading enterprises and up-and-coming firms in some of the most crucial and fastest-growing industries in the world, including Big Data, Adtech, Fintech, Gaming, iGaming, Blockchain and Streaming. We were founded in 2014 by a group of hosting industry veterans. is headquartered in Cyprus, EU. provides access to premium server hosting solutions in over 26 datacentres globally. Job brief We are looking for a Desktop Support Engineer to join our IT team at to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. You will also be responsible for collaborating with the IT Manager and helping the IT Team run new projects. As an excellent Desktop support engineer, some of your responsibilities will be monitoring and maintaining the computer systems within our organisation in a technical support role. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Responsibilities Support & Maintenance: provide support for IT-related issues and help with office systems. User Management: manage onboarding, offboarding, permissions, and user lifecycle processes across Prepare workplaces for new users (Apple laptops, standard PC) SaaS Management: perform configuration and administration of services such as Jira, Google Workspace, Slack and other platforms. IT Project Implementation: perform complex tasks involving audits, process automation, and migration of users and data between systems; evaluate, analyse, and implement new IT systems and tools. Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance. Install and configure network equipment, commission new facilities. Prepare manuals for setting up and using the software. The above list of duties is not exhaustive. You will be expected to perform different tasks as necessitated by the IT Support team. Experience / qualifications / skills Google Workspace Jira Datacenter / Cloud administration: deep configuration for JSM, Jira Software, Jira Asset Management Mobile Device Management (MDM) Solid experience working with network infrastructure and hardware Good understanding of protocols and technologies: HTTP, DNS, SMTP, IMAP, DHCP, ICMP Proficiency in Linux / macOS / Windows systems administration (installation, maintenance, CLI usage) Basic scripting skills (bash / python / google scripts) for routine tasks automation Location You will need to be able to get to our Guildford-based office 4 days per week. 2nd Floor, 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL Working Hours / Arrangements 40 hours per week (9am to 6pm, including one hour of unpaid break). Mondays to Thursdays - office based; Fridays - work from home. We offer Salary range: £27,000 - £35,000 per annum. Private healthcare - Once probation period is passed. Embrace parenthood with 18 weeks generous paid leave after completion of 15 months' 'continuous service' Pension contribution - 5% of the salary. 28 annual leave days plus all Bank Holidays in each holiday year in England and Wales. 10 days working from anywhere in the world following completion of probationary period. Mobile phone bill paid to the value of £80.00 per month (Subject to BiK taxation). Office Lunches - Deliveroo to the value of £14.00 each day. Great work culture, onboarding, and team support. Casual dress code. Use of Apple MacBook Pro laptop - Mouse and Keyboard. AirPods Headset. Equality and diversity statement is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please click here to access our Equal Opportunities Policy. Candidate privacy policy Also, please review our candidate privacy policy in relation to the collection and processing of your personal data. Should you be unsuccessful in your application for the role you have applied for and would like for to keep your details for any future roles for twelve (12) months please let us know in writing.
26/06/2026
Full time
- Desktop Support Engineer Job Title: Desktop Support Engineer Working Hours / Arrangements 40 hours per week (9am to 6pm, including one hour of unpaid break). Mondays to Thursdays - office based; Fridays - work from home. Salary Range £27,000 - £35,000 per annum. Location Guildford office - 2nd Floor, 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL. Reporting to IT Manager. The company is an Infrastructure as a Service (IaaS) company. We offer a full suite of computing, storage, and networking services across the US, Europe, and Asia. We are working with leading enterprises and up-and-coming firms in some of the most crucial and fastest-growing industries in the world, including Big Data, Adtech, Fintech, Gaming, iGaming, Blockchain and Streaming. We were founded in 2014 by a group of hosting industry veterans. is headquartered in Cyprus, EU. provides access to premium server hosting solutions in over 26 datacentres globally. Job brief We are looking for a Desktop Support Engineer to join our IT team at to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. You will also be responsible for collaborating with the IT Manager and helping the IT Team run new projects. As an excellent Desktop support engineer, some of your responsibilities will be monitoring and maintaining the computer systems within our organisation in a technical support role. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Responsibilities Support & Maintenance: provide support for IT-related issues and help with office systems. User Management: manage onboarding, offboarding, permissions, and user lifecycle processes across Prepare workplaces for new users (Apple laptops, standard PC) SaaS Management: perform configuration and administration of services such as Jira, Google Workspace, Slack and other platforms. IT Project Implementation: perform complex tasks involving audits, process automation, and migration of users and data between systems; evaluate, analyse, and implement new IT systems and tools. Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance. Install and configure network equipment, commission new facilities. Prepare manuals for setting up and using the software. The above list of duties is not exhaustive. You will be expected to perform different tasks as necessitated by the IT Support team. Experience / qualifications / skills Google Workspace Jira Datacenter / Cloud administration: deep configuration for JSM, Jira Software, Jira Asset Management Mobile Device Management (MDM) Solid experience working with network infrastructure and hardware Good understanding of protocols and technologies: HTTP, DNS, SMTP, IMAP, DHCP, ICMP Proficiency in Linux / macOS / Windows systems administration (installation, maintenance, CLI usage) Basic scripting skills (bash / python / google scripts) for routine tasks automation Location You will need to be able to get to our Guildford-based office 4 days per week. 2nd Floor, 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL Working Hours / Arrangements 40 hours per week (9am to 6pm, including one hour of unpaid break). Mondays to Thursdays - office based; Fridays - work from home. We offer Salary range: £27,000 - £35,000 per annum. Private healthcare - Once probation period is passed. Embrace parenthood with 18 weeks generous paid leave after completion of 15 months' 'continuous service' Pension contribution - 5% of the salary. 28 annual leave days plus all Bank Holidays in each holiday year in England and Wales. 10 days working from anywhere in the world following completion of probationary period. Mobile phone bill paid to the value of £80.00 per month (Subject to BiK taxation). Office Lunches - Deliveroo to the value of £14.00 each day. Great work culture, onboarding, and team support. Casual dress code. Use of Apple MacBook Pro laptop - Mouse and Keyboard. AirPods Headset. Equality and diversity statement is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please click here to access our Equal Opportunities Policy. Candidate privacy policy Also, please review our candidate privacy policy in relation to the collection and processing of your personal data. Should you be unsuccessful in your application for the role you have applied for and would like for to keep your details for any future roles for twelve (12) months please let us know in writing.
Job title: IT Support Engineer (Onsite / Site-based) Location: Customer site located in Central London Hours: Monday to Friday, 37.5 hours per week, rotating shifts between 8am and 6pm (usually 9am to 5:30pm) Salary: £35,000 - £40,000 P/A + benefits Focus of the role Customer Service, building on client relations and providing quality technical support. Being the 'Primary Technical Contact' for some clients, providing support to the end users. Working with the Field Services Manager in maintaining clients' IT infrastructure whilst performing regular checks and audits. Also, a point of escalation for Service Desk Engineers. Responsibilities Regular client site visits to support any technical related issues. 3rd Party technical point of contact for raising cases and escalations. Interact with clients daily over the phone and face to face, log tickets on their behalf gathering as much technical information as possible. Support and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact. Proactively support clients' local and offsite backups. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. Responsible for completing and documenting regular client site reviews and operational checks. Communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages. Person, Skills & Experience Experience in implementing and supporting solutions in a small to mid-size business environment using the following technologies: Essentials Microsoft Cloud Technologies (O365, Azure, Teams, SharePoint, etc.) Microsoft OS and Applications (Windows 10, 11, Office 365) Microsoft Server (2016, 2019, Exchange) Active Directory Administration Backup, Disaster Recover and Business Continuity Solutions (Azure, Veeam, Zerto). Wireless Access Solutions (Cisco Meraki, Sonicpoints) Nice to Have Mac OS Virtualization (VMWare, Hyper V, Citrix) Cabling infrastructure (patching, rack installations, etc.) Implementing customer specific applications while dealing with 3rd party software companies. Firewalls and network security (preferably SonicWALL, FortiGate or Cisco) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Professional IT certifications (such as Mac OS, Microsoft Associate, Expert or Speciality) Good interpersonal skills (such as telephony, communication, active listening and customer-care) Strong diagnosis skills of technical issues. Ability to multi-task and adapt to changes quickly. Service awareness of all organization's key IT services where support is required. Good understanding of support tools, techniques, and how technology is used to provide IT services. Strong typing skills to ensure quick and accurate entry of service request details. Self motivated with the ability to work in a fast moving environment Strong organisational skills Good customer service skills Attention to detail Benefits The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more Life assurance Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Balancing work, life, and fitness can be challenging, so we offer a free on site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones Beer (or soft drinks), Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!
26/06/2026
Full time
Job title: IT Support Engineer (Onsite / Site-based) Location: Customer site located in Central London Hours: Monday to Friday, 37.5 hours per week, rotating shifts between 8am and 6pm (usually 9am to 5:30pm) Salary: £35,000 - £40,000 P/A + benefits Focus of the role Customer Service, building on client relations and providing quality technical support. Being the 'Primary Technical Contact' for some clients, providing support to the end users. Working with the Field Services Manager in maintaining clients' IT infrastructure whilst performing regular checks and audits. Also, a point of escalation for Service Desk Engineers. Responsibilities Regular client site visits to support any technical related issues. 3rd Party technical point of contact for raising cases and escalations. Interact with clients daily over the phone and face to face, log tickets on their behalf gathering as much technical information as possible. Support and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact. Proactively support clients' local and offsite backups. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. Responsible for completing and documenting regular client site reviews and operational checks. Communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages. Person, Skills & Experience Experience in implementing and supporting solutions in a small to mid-size business environment using the following technologies: Essentials Microsoft Cloud Technologies (O365, Azure, Teams, SharePoint, etc.) Microsoft OS and Applications (Windows 10, 11, Office 365) Microsoft Server (2016, 2019, Exchange) Active Directory Administration Backup, Disaster Recover and Business Continuity Solutions (Azure, Veeam, Zerto). Wireless Access Solutions (Cisco Meraki, Sonicpoints) Nice to Have Mac OS Virtualization (VMWare, Hyper V, Citrix) Cabling infrastructure (patching, rack installations, etc.) Implementing customer specific applications while dealing with 3rd party software companies. Firewalls and network security (preferably SonicWALL, FortiGate or Cisco) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Professional IT certifications (such as Mac OS, Microsoft Associate, Expert or Speciality) Good interpersonal skills (such as telephony, communication, active listening and customer-care) Strong diagnosis skills of technical issues. Ability to multi-task and adapt to changes quickly. Service awareness of all organization's key IT services where support is required. Good understanding of support tools, techniques, and how technology is used to provide IT services. Strong typing skills to ensure quick and accurate entry of service request details. Self motivated with the ability to work in a fast moving environment Strong organisational skills Good customer service skills Attention to detail Benefits The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more Life assurance Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Balancing work, life, and fitness can be challenging, so we offer a free on site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones Beer (or soft drinks), Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!
Broadlands 43180 Southern Walk Plaza Ashburn, VA 20148, USA Description The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing to cross functional IT projects. This position is responsible for resolving help desk tickets, supporting security protocols, and collaborating with both internal teams and external vendors to deliver exceptional service. Responsibilities Monitor and troubleshoot network connectivity across locations, including routers, switches, and VPN connections, to ensure reliable system performance. Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs. Assist in the development, implementation, and maintenance of IT systems and departmental processes to enhance operational efficiency. Assist in maintaining business continuity protocols to support the organization during emergency situations or data loss. Evaluate and implement new hardware and software to meet operational needs and improve system performance. Track and document IT inventory and assets, ensuring up to date records of all in store communication technologies. Collaborate with internal teams and external vendors on cross functional IT initiatives. Provide technical support to staff members, troubleshooting and resolving issues as they arise. Actively learn organizational systems and become an expert through self teaching, reviewing documentation, and guided learning processes. Perform other related duties as assigned. Education & Skills Required Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. 3 5 years of experience in an IT support or specialist role, with a strong understanding of computer systems, networks, and security. Excellent problem solving and analytical skills with attention to detail. Strong organizational and time management skills, with the ability to manage multiple tasks effectively. Self motivated and capable of working independently as well as part of a team. Excellent written and verbal communication skills in English. Ability to learn and adapt quickly to evolving technologies and organizational needs. Experience with technical writing and documentation, with proficiency in IT tools and systems. What We'll Do for You Free Health Insurance Industry best paid vacation and holidays Tire and auto repair discounts Affordable dental and vision insurance Life & short term disability insurance 401(k) with company match Energy filled, busy shops A clean, professional work environment with a team that wants to see you succeed A company culture designed to support your career growth Who We Are Virginia Tire & Auto is making car care as stress free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner. Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 300+ employees. Virginia Tire & Auto promotes a smoke free, drug free environment. Equal Opportunity Employer Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Preferred Innovative: Consistently introduces new ideas and demonstrates original thinking. Leader: Inspires teammates to follow them. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
26/06/2026
Full time
Broadlands 43180 Southern Walk Plaza Ashburn, VA 20148, USA Description The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing to cross functional IT projects. This position is responsible for resolving help desk tickets, supporting security protocols, and collaborating with both internal teams and external vendors to deliver exceptional service. Responsibilities Monitor and troubleshoot network connectivity across locations, including routers, switches, and VPN connections, to ensure reliable system performance. Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs. Assist in the development, implementation, and maintenance of IT systems and departmental processes to enhance operational efficiency. Assist in maintaining business continuity protocols to support the organization during emergency situations or data loss. Evaluate and implement new hardware and software to meet operational needs and improve system performance. Track and document IT inventory and assets, ensuring up to date records of all in store communication technologies. Collaborate with internal teams and external vendors on cross functional IT initiatives. Provide technical support to staff members, troubleshooting and resolving issues as they arise. Actively learn organizational systems and become an expert through self teaching, reviewing documentation, and guided learning processes. Perform other related duties as assigned. Education & Skills Required Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. 3 5 years of experience in an IT support or specialist role, with a strong understanding of computer systems, networks, and security. Excellent problem solving and analytical skills with attention to detail. Strong organizational and time management skills, with the ability to manage multiple tasks effectively. Self motivated and capable of working independently as well as part of a team. Excellent written and verbal communication skills in English. Ability to learn and adapt quickly to evolving technologies and organizational needs. Experience with technical writing and documentation, with proficiency in IT tools and systems. What We'll Do for You Free Health Insurance Industry best paid vacation and holidays Tire and auto repair discounts Affordable dental and vision insurance Life & short term disability insurance 401(k) with company match Energy filled, busy shops A clean, professional work environment with a team that wants to see you succeed A company culture designed to support your career growth Who We Are Virginia Tire & Auto is making car care as stress free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner. Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 300+ employees. Virginia Tire & Auto promotes a smoke free, drug free environment. Equal Opportunity Employer Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Preferred Innovative: Consistently introduces new ideas and demonstrates original thinking. Leader: Inspires teammates to follow them. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
McAllister, a Vortex Company, is a fast-growing infrastructure leader delivering cutting edge trenchless technologies and turnkey services. We solve tough challenges in water, sewer, and industrial infrastructure within a fast paced, safety first culture. Role Overview The IT Helpdesk Technician provides hands on, Tier 2 technical support across the business. You will resolve escalated end user issues, support core infrastructure, and maintain system performance during a period of rapid growth and acquisition. Key Responsibilities Tier 2 Support: Provide on site troubleshooting for hardware, software, access, and connectivity issues. Service Desk: Log, track, and resolve incidents and service requests within Freshservice. Identity & Access: Administer user accounts, permissions, and groups via Active Directory and Microsoft 365. Endpoint & Security: Manage endpoints using RMM tools (NinjaOne preferred) and assist with EDR security. Network & Infrastructure: Troubleshoot basic networking (DNS, DHCP, TCP/IP, VPN) and support Windows/virtualised servers (Hyper V, VMware). Lifecycle Operations: Handle workstation setup, imaging, deployment, patching, and IT onboarding/offboarding. Project Delivery: Collaborate on infrastructure transitions, office expansions, and user migrations. Requirements Experience: 2+ years of hands on Tier 2 IT support experience. Technical Stack: Proficiency with Active Directory, Microsoft 365, RMM (NinjaOne), and Freshservice. Infrastructure: Solid understanding of basic networking and server virtualisation (Hyper V/VMware). Core Skills: Strong troubleshooting, communication, and customer service skills with a process driven mindset. Mobility: Valid UK driving licence and willingness to travel up to 50%. Qualifications GCSEs (or equivalent) in English and Maths Basic computer and networking knowledge Vortex Companies, LLC and all of its subsidiaries, considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, or sexual orientation. All applicants will be considered solely on the basis of their qualifications.
26/06/2026
Full time
McAllister, a Vortex Company, is a fast-growing infrastructure leader delivering cutting edge trenchless technologies and turnkey services. We solve tough challenges in water, sewer, and industrial infrastructure within a fast paced, safety first culture. Role Overview The IT Helpdesk Technician provides hands on, Tier 2 technical support across the business. You will resolve escalated end user issues, support core infrastructure, and maintain system performance during a period of rapid growth and acquisition. Key Responsibilities Tier 2 Support: Provide on site troubleshooting for hardware, software, access, and connectivity issues. Service Desk: Log, track, and resolve incidents and service requests within Freshservice. Identity & Access: Administer user accounts, permissions, and groups via Active Directory and Microsoft 365. Endpoint & Security: Manage endpoints using RMM tools (NinjaOne preferred) and assist with EDR security. Network & Infrastructure: Troubleshoot basic networking (DNS, DHCP, TCP/IP, VPN) and support Windows/virtualised servers (Hyper V, VMware). Lifecycle Operations: Handle workstation setup, imaging, deployment, patching, and IT onboarding/offboarding. Project Delivery: Collaborate on infrastructure transitions, office expansions, and user migrations. Requirements Experience: 2+ years of hands on Tier 2 IT support experience. Technical Stack: Proficiency with Active Directory, Microsoft 365, RMM (NinjaOne), and Freshservice. Infrastructure: Solid understanding of basic networking and server virtualisation (Hyper V/VMware). Core Skills: Strong troubleshooting, communication, and customer service skills with a process driven mindset. Mobility: Valid UK driving licence and willingness to travel up to 50%. Qualifications GCSEs (or equivalent) in English and Maths Basic computer and networking knowledge Vortex Companies, LLC and all of its subsidiaries, considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, or sexual orientation. All applicants will be considered solely on the basis of their qualifications.
EF London International Language Campus is seeking a dedicated, approachable and highly organized Student Services Manager to join our team. As the face of EF, you'll play a central role in shaping the student experience - ensuring every individual feels welcomed, supported and safe throughout their stay. From managing welfare provision and coordinating daily operations, to handling arrivals, activities and student discipline, your work directly drives student satisfaction and wellbeing. Full-time, Monday - Friday Permanent contract If you're passionate about creating a positive environment for international learners and leading with responsibility and care, we encourage you to apply. At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education. Managing the reception welcome desk including managing the communication channels into the school Managing the service provision to students Responding to student welfare issues Administration support services Organising arrival and departure transfers, liaising with taxi suppliers and managing the transfer budget Dealing with problems and emergency situations should they arise. (incl. being a part of an on-call Emergency Management phone rota) Organising student arrivals and departures, including organising graduation ceremonies in collaboration with academic department and upholding compliance standards Being the first port of call for safeguarding concerns Meeting weekly and annual Student satisfaction scores (NPS, EF Challenges) Issuing warnings to students for non-academic related concerns/rule breaking Liaising with group leaders for day-to-day issues Monitoring, tracking and reporting on feedback and online reviews Setting, planning & implementing social media and communication campaigns and strategies Requirements Leadership skills with some management/team leading experience required Ability to deal with sensitive issues with diplomacy and tact Excellent attention to detail Knowledge of health, safety and safeguarding procedures desired Commitment to the highest level of customer service Motivated, sociable and fun disposition with the ability to energise others A flexible approach to work undertaken English fluency and excellent communication skillsAble to work independently Ability to work and thrive under pressure Clear background check and two references Right to work in the UK at commencement of employment Why you will love working with EF Work in a truly international environment Ambition is nurtured and fast-tracked career enhancement opportunities are provided Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition Private health insurance Life insurance Access to EF Hello language learning EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
26/06/2026
Full time
EF London International Language Campus is seeking a dedicated, approachable and highly organized Student Services Manager to join our team. As the face of EF, you'll play a central role in shaping the student experience - ensuring every individual feels welcomed, supported and safe throughout their stay. From managing welfare provision and coordinating daily operations, to handling arrivals, activities and student discipline, your work directly drives student satisfaction and wellbeing. Full-time, Monday - Friday Permanent contract If you're passionate about creating a positive environment for international learners and leading with responsibility and care, we encourage you to apply. At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education. Managing the reception welcome desk including managing the communication channels into the school Managing the service provision to students Responding to student welfare issues Administration support services Organising arrival and departure transfers, liaising with taxi suppliers and managing the transfer budget Dealing with problems and emergency situations should they arise. (incl. being a part of an on-call Emergency Management phone rota) Organising student arrivals and departures, including organising graduation ceremonies in collaboration with academic department and upholding compliance standards Being the first port of call for safeguarding concerns Meeting weekly and annual Student satisfaction scores (NPS, EF Challenges) Issuing warnings to students for non-academic related concerns/rule breaking Liaising with group leaders for day-to-day issues Monitoring, tracking and reporting on feedback and online reviews Setting, planning & implementing social media and communication campaigns and strategies Requirements Leadership skills with some management/team leading experience required Ability to deal with sensitive issues with diplomacy and tact Excellent attention to detail Knowledge of health, safety and safeguarding procedures desired Commitment to the highest level of customer service Motivated, sociable and fun disposition with the ability to energise others A flexible approach to work undertaken English fluency and excellent communication skillsAble to work independently Ability to work and thrive under pressure Clear background check and two references Right to work in the UK at commencement of employment Why you will love working with EF Work in a truly international environment Ambition is nurtured and fast-tracked career enhancement opportunities are provided Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition Private health insurance Life insurance Access to EF Hello language learning EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life Balance Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation? This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support. The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
26/06/2026
Full time
IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life Balance Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation? This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support. The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Senior Software Engineer Taunton - Hybrid (2 days on site P/W) £50,000 - £60,000 + Bonus + Training + Progression + Private Pension + Holiday Buying Options + Autonomy Are you a Senior Software Engineer looking to take ownership of architecture, influence technical direction, and build highquality software that interfaces directly with real world industrial hardware?This is a senior, handson role working across modern servicebased platforms and established WPF applications used in demanding automated electrical test environments. You will play a key part in shaping system architecture, driving best practice, and developing robust, maintainable solutions that are relied upon by customers worldwide.You will work closely with electrical, systems, and test engineers to deliver integrated solutions, contributing across the full lifecycle from concept and design through to delivery and long term support. Backed by a stable engineering business that continues to invest in new technologies, this role offers long term career progression, autonomy, and the opportunity to make a genuine technical impact.You will be trusted to tackle open ended technical problems, lead design discussions, and help guide the evolution of both new microservice based platforms and legacy WPF products. The environment is collaborative, quality driven, and agile, with projects ranging from short development cycles through to long term programmes. The Role: Design, develop, and maintain desktop and web applications using C#, WPF, and modern web technologies such as Vue.js Take a leading role in software architecture and design, ensuring scalable and maintainable solutions Contribute to microservice architecture and Azure based modernisation initiatives Maintain and evolve legacy systems while planning for their future development Collaborate with multidisciplinary engineering teams in an agile environment Participate in code reviews, sprint planning, and CI/CD processes The Person: Senior Software Engineer with strong commercial experience Strong background in C#, WPF, and modern software design principles (SOLID) Proven experience contributing to or leading architectural decisions Exposure to industrial systems, electronics, or hardwareintegrated software is advantageous Reference Number:BBBH272780 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
26/06/2026
Full time
Senior Software Engineer Taunton - Hybrid (2 days on site P/W) £50,000 - £60,000 + Bonus + Training + Progression + Private Pension + Holiday Buying Options + Autonomy Are you a Senior Software Engineer looking to take ownership of architecture, influence technical direction, and build highquality software that interfaces directly with real world industrial hardware?This is a senior, handson role working across modern servicebased platforms and established WPF applications used in demanding automated electrical test environments. You will play a key part in shaping system architecture, driving best practice, and developing robust, maintainable solutions that are relied upon by customers worldwide.You will work closely with electrical, systems, and test engineers to deliver integrated solutions, contributing across the full lifecycle from concept and design through to delivery and long term support. Backed by a stable engineering business that continues to invest in new technologies, this role offers long term career progression, autonomy, and the opportunity to make a genuine technical impact.You will be trusted to tackle open ended technical problems, lead design discussions, and help guide the evolution of both new microservice based platforms and legacy WPF products. The environment is collaborative, quality driven, and agile, with projects ranging from short development cycles through to long term programmes. The Role: Design, develop, and maintain desktop and web applications using C#, WPF, and modern web technologies such as Vue.js Take a leading role in software architecture and design, ensuring scalable and maintainable solutions Contribute to microservice architecture and Azure based modernisation initiatives Maintain and evolve legacy systems while planning for their future development Collaborate with multidisciplinary engineering teams in an agile environment Participate in code reviews, sprint planning, and CI/CD processes The Person: Senior Software Engineer with strong commercial experience Strong background in C#, WPF, and modern software design principles (SOLID) Proven experience contributing to or leading architectural decisions Exposure to industrial systems, electronics, or hardwareintegrated software is advantageous Reference Number:BBBH272780 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
IT Manager Blackburn Circa 65,000 basic + Excellent Benefits Full-Time Permanent On-Site Are you ready to . Drive Technology. Lead Change. Make an Impact? Our client is a successful and growing consumer products business with a recognised brand portfolio, a complex technology estate and ambitious growth plans. Operating across manufacturing, distribution and ecommerce, they combine the stability of an established organisation with the pace and agility of an entrepreneurial business. Due to continued investment in systems, applications and digital transformation, they are looking for an IT Manager to take ownership of day-to-day IT operations while coordinating a wide range of business-critical projects, system enhancements and technology initiatives. This is a highly visible role offering genuine variety, responsibility and the opportunity to influence technology delivery across the entire organisation. The Role This is more than a traditional IT Manager position. You'll be responsible for ensuring reliable IT operations while acting as the central point of coordination for systems, applications and change initiatives across the business. Working closely with stakeholders across manufacturing, warehousing, supply chain, finance, ecommerce and commercial teams, you'll manage priorities, oversee delivery and ensure technology solutions support both operational excellence and business growth. You'll work across a diverse application landscape including SAP, WMS, CRM, ecommerce platforms and Microsoft 365 , balancing service stability with a constant pipeline of enhancements, integrations and transformation projects. Key Responsibilities Lead day-to-day IT operations, service delivery and support. Ensure the reliability of business-critical systems, applications and infrastructure. Manage service desk performance, incidents, escalations and problem resolution. Oversee Microsoft 365, networks, user devices, access management and operational security. Coordinate system enhancements, integrations, upgrades and change requests. Manage relationships with third-party suppliers and technology partners. Maintain visibility of priorities, risks, dependencies and delivery progress. Lead and develop a small internal technology team. Drive continuous improvement across systems, services and user experience. Exciting Projects You'll Support CRM implementation Ecommerce platform enhancements Digital transformation initiatives B2B portal development SAP optimisation and enhancements Warehouse Management System (WMS) improvements Systems integration across manufacturing, supply chain and commercial operations Ongoing application and process improvement programmes About You I'm looking for a hands-on technology leader who enjoys making things happen and thrives in a fast-paced environment. You'll ideally have: Experience leading IT Operations, Service Delivery, Applications Support or Systems Management functions. Background within FMCG, manufacturing, logistics, distribution, retail or similar operational environments. Knowledge of ERP, WMS, CRM or other enterprise applications. Experience managing third-party suppliers and technology partners. Strong project coordination, change management and stakeholder engagement skills. The ability to manage multiple priorities while maintaining focus on delivery. Most importantly, you'll be approachable, proactive, commercially aware and someone who takes ownership from start to finish. Package & Benefits Salary basic circa 65,000 doe (thismay be slightly flexible for the perfect candidate) Staff discount 25 days holiday plus 8 Bank Holidays plus your birthday off every year Working Monday to Friday 9am to 5:30pm 4% employer pension contribution Why Join our client? This is a fantastic opportunity to join a business where technology is highly valued and plays a key role in future growth. You'll enjoy significant autonomy, exposure to a broad range of systems and projects, and the chance to make a visible impact within a fast-moving, ambitious organisation. To be considered for this fantastic role:- Please send your CV current CV to (url removed) or call me on (phone number removed) for a confidential conversation INDBSO
26/06/2026
Full time
IT Manager Blackburn Circa 65,000 basic + Excellent Benefits Full-Time Permanent On-Site Are you ready to . Drive Technology. Lead Change. Make an Impact? Our client is a successful and growing consumer products business with a recognised brand portfolio, a complex technology estate and ambitious growth plans. Operating across manufacturing, distribution and ecommerce, they combine the stability of an established organisation with the pace and agility of an entrepreneurial business. Due to continued investment in systems, applications and digital transformation, they are looking for an IT Manager to take ownership of day-to-day IT operations while coordinating a wide range of business-critical projects, system enhancements and technology initiatives. This is a highly visible role offering genuine variety, responsibility and the opportunity to influence technology delivery across the entire organisation. The Role This is more than a traditional IT Manager position. You'll be responsible for ensuring reliable IT operations while acting as the central point of coordination for systems, applications and change initiatives across the business. Working closely with stakeholders across manufacturing, warehousing, supply chain, finance, ecommerce and commercial teams, you'll manage priorities, oversee delivery and ensure technology solutions support both operational excellence and business growth. You'll work across a diverse application landscape including SAP, WMS, CRM, ecommerce platforms and Microsoft 365 , balancing service stability with a constant pipeline of enhancements, integrations and transformation projects. Key Responsibilities Lead day-to-day IT operations, service delivery and support. Ensure the reliability of business-critical systems, applications and infrastructure. Manage service desk performance, incidents, escalations and problem resolution. Oversee Microsoft 365, networks, user devices, access management and operational security. Coordinate system enhancements, integrations, upgrades and change requests. Manage relationships with third-party suppliers and technology partners. Maintain visibility of priorities, risks, dependencies and delivery progress. Lead and develop a small internal technology team. Drive continuous improvement across systems, services and user experience. Exciting Projects You'll Support CRM implementation Ecommerce platform enhancements Digital transformation initiatives B2B portal development SAP optimisation and enhancements Warehouse Management System (WMS) improvements Systems integration across manufacturing, supply chain and commercial operations Ongoing application and process improvement programmes About You I'm looking for a hands-on technology leader who enjoys making things happen and thrives in a fast-paced environment. You'll ideally have: Experience leading IT Operations, Service Delivery, Applications Support or Systems Management functions. Background within FMCG, manufacturing, logistics, distribution, retail or similar operational environments. Knowledge of ERP, WMS, CRM or other enterprise applications. Experience managing third-party suppliers and technology partners. Strong project coordination, change management and stakeholder engagement skills. The ability to manage multiple priorities while maintaining focus on delivery. Most importantly, you'll be approachable, proactive, commercially aware and someone who takes ownership from start to finish. Package & Benefits Salary basic circa 65,000 doe (thismay be slightly flexible for the perfect candidate) Staff discount 25 days holiday plus 8 Bank Holidays plus your birthday off every year Working Monday to Friday 9am to 5:30pm 4% employer pension contribution Why Join our client? This is a fantastic opportunity to join a business where technology is highly valued and plays a key role in future growth. You'll enjoy significant autonomy, exposure to a broad range of systems and projects, and the chance to make a visible impact within a fast-moving, ambitious organisation. To be considered for this fantastic role:- Please send your CV current CV to (url removed) or call me on (phone number removed) for a confidential conversation INDBSO
Business Development Manager Location: Sheffield (Hybrid) £30,000 - £40,000 + uncapped commission + benefits We are working with a growing Managed Service Provider in Sheffield who are looking to hire an experienced Business Development Manager to join their sales team. This is a full 360 sales role focused on both new business development and account management across IT services, Microsoft 365, Azure, and wider managed services. Role Overview You will be responsible for generating new business opportunities, managing the full sales cycle from prospecting through to close, and developing long-term relationships with key customers. You will also play a key role in growing existing accounts by identifying upsell and cross-sell opportunities. You will build and manage a strong sales pipeline, deliver tailored solutions to meet customer requirements, and work closely with technical teams to ensure successful service delivery. Key Responsibilities Develop new business opportunities within target markets Manage the full sales cycle from lead generation to close Build and maintain a strong sales pipeline Manage and grow existing customer accounts Understand customer requirements and propose suitable IT solutions Produce clear and accurate commercial proposals Work closely with technical and delivery teams Stay up to date with industry trends and MSP offerings Requirements Proven experience in IT sales, ideally within an MSP or managed services environment Strong understanding of Microsoft 365, Azure, and cloud technologies Demonstrable track record of meeting or exceeding sales targets Experience managing full 360 sales cycles Strong communication and relationship-building skills Commercially minded with a proactive approach Ability to work in a fast-paced, target-driven environment This is a great opportunity for someone looking to join a growing MSP where they can take ownership of their desk, earn strong commission, and progress within the business. Business Development Manager Location: Sheffield (Hybrid) £30,000 - £40,000 + uncapped commission + benefits Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. JBRP1_UKTJ
26/06/2026
Full time
Business Development Manager Location: Sheffield (Hybrid) £30,000 - £40,000 + uncapped commission + benefits We are working with a growing Managed Service Provider in Sheffield who are looking to hire an experienced Business Development Manager to join their sales team. This is a full 360 sales role focused on both new business development and account management across IT services, Microsoft 365, Azure, and wider managed services. Role Overview You will be responsible for generating new business opportunities, managing the full sales cycle from prospecting through to close, and developing long-term relationships with key customers. You will also play a key role in growing existing accounts by identifying upsell and cross-sell opportunities. You will build and manage a strong sales pipeline, deliver tailored solutions to meet customer requirements, and work closely with technical teams to ensure successful service delivery. Key Responsibilities Develop new business opportunities within target markets Manage the full sales cycle from lead generation to close Build and maintain a strong sales pipeline Manage and grow existing customer accounts Understand customer requirements and propose suitable IT solutions Produce clear and accurate commercial proposals Work closely with technical and delivery teams Stay up to date with industry trends and MSP offerings Requirements Proven experience in IT sales, ideally within an MSP or managed services environment Strong understanding of Microsoft 365, Azure, and cloud technologies Demonstrable track record of meeting or exceeding sales targets Experience managing full 360 sales cycles Strong communication and relationship-building skills Commercially minded with a proactive approach Ability to work in a fast-paced, target-driven environment This is a great opportunity for someone looking to join a growing MSP where they can take ownership of their desk, earn strong commission, and progress within the business. Business Development Manager Location: Sheffield (Hybrid) £30,000 - £40,000 + uncapped commission + benefits Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. JBRP1_UKTJ
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
26/06/2026
Full time
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
Service Desk Enablement Lead Location: Hybrid (2-3 days in Warrington) Contract: Inside IR35 Day rate: £220 per day Duration: 6 months+ Start date: ASAP Clearence: Eligible for Security Clearance (sole UK nationals) but can start on a BPSS Key words: Service Desk, Microsoft 365, Digital, adoption, training. We have a fantastic opportunity an experienced Service Desk Enablement Lead. The Client is a Global Consultancy whom specialising in providing engineering, technical, professional and construction solutions. The Service Desk Enablement Lead is responsible for improving how Service Desk tools, digital support channels, ITSM processes, knowledge, automation and user support services are adopted, understood and Embedded. This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Key Responsibilities - Identify gaps in adoption and user experience across the organisation - Drive behaviour change to ensure tools are used effectively in day-to-day work - Design and own a structured IT training and enablement programme aligned to business and Service Desk needs - Lead the adoption of automation solutions across L1 & L2 Service Desk in IT - Own and develop the IT SharePoint/IT Hub as the central enablement platform - Define and track adoption and enablement KPIs such as: o Training participation and feedback o Tool adoption rates o Automation usage and benefits with the Service Desk team Skills & Experience - Experience working in or closely with an IT Service Desk, IT Service Delivery, digital support or ITSM environment - Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication - Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams, Copilot, Power Platform and knowledge-sharing platforms to support digital enablement - Experience with Service Desk or ITSM tooling, preferably ServiceNow, including knowledge articles, catalogues, forms, workflows, digital support channels or reporting - Experience designing and delivering training, enablement or process adoption activity for technical support teams - Experience creating digital learning and support content such as analyst guides, end-user guidance, videos, FAQs and process documentation - Excellent communication, stakeholder engagement and facilitation skills - Ability to translate technical processes and digital support solutions into clear, practical guidance for analysts and end users
26/06/2026
Contractor
Service Desk Enablement Lead Location: Hybrid (2-3 days in Warrington) Contract: Inside IR35 Day rate: £220 per day Duration: 6 months+ Start date: ASAP Clearence: Eligible for Security Clearance (sole UK nationals) but can start on a BPSS Key words: Service Desk, Microsoft 365, Digital, adoption, training. We have a fantastic opportunity an experienced Service Desk Enablement Lead. The Client is a Global Consultancy whom specialising in providing engineering, technical, professional and construction solutions. The Service Desk Enablement Lead is responsible for improving how Service Desk tools, digital support channels, ITSM processes, knowledge, automation and user support services are adopted, understood and Embedded. This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Key Responsibilities - Identify gaps in adoption and user experience across the organisation - Drive behaviour change to ensure tools are used effectively in day-to-day work - Design and own a structured IT training and enablement programme aligned to business and Service Desk needs - Lead the adoption of automation solutions across L1 & L2 Service Desk in IT - Own and develop the IT SharePoint/IT Hub as the central enablement platform - Define and track adoption and enablement KPIs such as: o Training participation and feedback o Tool adoption rates o Automation usage and benefits with the Service Desk team Skills & Experience - Experience working in or closely with an IT Service Desk, IT Service Delivery, digital support or ITSM environment - Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication - Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams, Copilot, Power Platform and knowledge-sharing platforms to support digital enablement - Experience with Service Desk or ITSM tooling, preferably ServiceNow, including knowledge articles, catalogues, forms, workflows, digital support channels or reporting - Experience designing and delivering training, enablement or process adoption activity for technical support teams - Experience creating digital learning and support content such as analyst guides, end-user guidance, videos, FAQs and process documentation - Excellent communication, stakeholder engagement and facilitation skills - Ability to translate technical processes and digital support solutions into clear, practical guidance for analysts and end users
Gallagher Group Limited in Warwick is searching for an IT expert to provide on-site support for their Security business. In this role, you'll manage incidents and ensure user satisfaction while maintaining systems. A background in IT Service Desk and strong troubleshooting skills are essential. The position offers a competitive salary, collaboration within a supportive environment, and numerous benefits, including 5 weeks' holiday. If you're ready to own your space and make an impact, we want to hear from you!
26/06/2026
Full time
Gallagher Group Limited in Warwick is searching for an IT expert to provide on-site support for their Security business. In this role, you'll manage incidents and ensure user satisfaction while maintaining systems. A background in IT Service Desk and strong troubleshooting skills are essential. The position offers a competitive salary, collaboration within a supportive environment, and numerous benefits, including 5 weeks' holiday. If you're ready to own your space and make an impact, we want to hear from you!
About Us We're WestSpring IT, a fast growing Managed IT provider. We deliver IT support and services with a difference, enabling our clients to succeed whilst building long lasting relationships - and having fun along the way. Our team are the beating heart of the business, and our vibrant modern offices provide an environment that allows everyone to thrive and flourish. We have a lot of fun and are a truly supportive bunch both inside and outside the work environment. Building great relationships with our amazing clients is paramount! We're real people - not robots, who are passionate about delivering a first class experience to all our clients. Unfortunately, we are not able to offer visa sponsorship. The Role Due to continued growth we are currently seeking an experienced 1st Line Technical Analyst to join our amazing team and provide outstanding support to our clients. This role offers an exciting opportunity for someone to join our growing team within a service led company that uses cutting edge modern technology. Working closely with our Service Desk Team Leads, this dynamic role will give you the opportunity to get involved with a range of tasks, meaning each day is different. With a high level of responsibility, the role will have a direct impact on the business. Team and client interaction is massive for us; you will know all the clients and have a direct impact on the growth of the team and business. Responsibilities Act as the first point of contact for clients seeking technical support. Ensuring calls and emails are logged quickly and efficiently. Provide remote diagnostics of support cases, following our prioritisation guidelines and ensuring SLAs are adhered to at all times. Support our clients via the support system, ensuring our processes and workflows are followed and the system is updated with all call and applicable internal notes. Provide well thought out and comprehensive updates to clients, ensuring at best in class client experience is achieved at all times. Escalate to 2nd Line support colleagues or request help or advice from colleagues as applicable. Complete proactive maintenance of client networks using our proactive support tools. Manage client documentation. Manage and fulfil new workstation build requests and user setups. Support the project or technical consultant team as required - including time onsite with clients. Identify training needs and arrange time for ongoing learning and development with the First Line Technical Response Manager. Identify possible improvements on processes and procedures. Work with our process coordinators to review and enhance starter and leaver processes for clients, ensuring consistency, efficiency, and scalability. Person Specification A minimum of 2 years' experience in 1st line support. Professional, friendly approach with the ability to perform well under pressure. Punctual and good attention to detail. Excellent written and verbal communication skills. Good troubleshooting/problem solving skills. Office 365 administration & troubleshooting skills. Desktop troubleshooting. Enthusiastic to learn and develop skills. Network & firewall knowledge and troubleshooting. Windows server administration. Knowledge of virtualisation software and cloud services such as Azure and AWS would be beneficial. Why Join WestSpring At WestSpring we offer unparalleled levels of IT service delivered via our unique unlimited concept, turning the typical IT service contract on its head. We specialise in providing IT consultancy and support services to businesses across the UK. We believe that great IT is great for business. WestSpring was founded with a passion for delivering professional, friendly and bespoke IT support services and building long lasting relationships with clients. At WestSpring quality is everything. We only use products and systems of the highest quality to ensure that all our clients only get the very best. We are constantly evolving, reviewing, and enhancing our service offering. We're a fast paced business where no two days are the same. Our culture is what makes us different. We expect a lot of ourselves and each other - we nourish our people and help them thrive in their chosen field; balance professional and personable; and deliver the balance between client service and company profitability. What We Offer 25 days holiday + bank holidays Flexible working Full health insurance Games room including consoles, pool table, tennis table, dartboard Well stocked kitchen including a decent coffee machine and teabags, monthly breakfast club, breakfast food, office pick n mix, and drinks fridge Monthly company update day includes a briefing from the Board, team meetings, training sessions, and a 'grand' lunch Employee Assistance Programme/Support Employee & client referral scheme up to £1,000 Professional development opportunities including internal training, external certification, general and soft skill development, industry training/conferences, and everything in between
26/06/2026
Full time
About Us We're WestSpring IT, a fast growing Managed IT provider. We deliver IT support and services with a difference, enabling our clients to succeed whilst building long lasting relationships - and having fun along the way. Our team are the beating heart of the business, and our vibrant modern offices provide an environment that allows everyone to thrive and flourish. We have a lot of fun and are a truly supportive bunch both inside and outside the work environment. Building great relationships with our amazing clients is paramount! We're real people - not robots, who are passionate about delivering a first class experience to all our clients. Unfortunately, we are not able to offer visa sponsorship. The Role Due to continued growth we are currently seeking an experienced 1st Line Technical Analyst to join our amazing team and provide outstanding support to our clients. This role offers an exciting opportunity for someone to join our growing team within a service led company that uses cutting edge modern technology. Working closely with our Service Desk Team Leads, this dynamic role will give you the opportunity to get involved with a range of tasks, meaning each day is different. With a high level of responsibility, the role will have a direct impact on the business. Team and client interaction is massive for us; you will know all the clients and have a direct impact on the growth of the team and business. Responsibilities Act as the first point of contact for clients seeking technical support. Ensuring calls and emails are logged quickly and efficiently. Provide remote diagnostics of support cases, following our prioritisation guidelines and ensuring SLAs are adhered to at all times. Support our clients via the support system, ensuring our processes and workflows are followed and the system is updated with all call and applicable internal notes. Provide well thought out and comprehensive updates to clients, ensuring at best in class client experience is achieved at all times. Escalate to 2nd Line support colleagues or request help or advice from colleagues as applicable. Complete proactive maintenance of client networks using our proactive support tools. Manage client documentation. Manage and fulfil new workstation build requests and user setups. Support the project or technical consultant team as required - including time onsite with clients. Identify training needs and arrange time for ongoing learning and development with the First Line Technical Response Manager. Identify possible improvements on processes and procedures. Work with our process coordinators to review and enhance starter and leaver processes for clients, ensuring consistency, efficiency, and scalability. Person Specification A minimum of 2 years' experience in 1st line support. Professional, friendly approach with the ability to perform well under pressure. Punctual and good attention to detail. Excellent written and verbal communication skills. Good troubleshooting/problem solving skills. Office 365 administration & troubleshooting skills. Desktop troubleshooting. Enthusiastic to learn and develop skills. Network & firewall knowledge and troubleshooting. Windows server administration. Knowledge of virtualisation software and cloud services such as Azure and AWS would be beneficial. Why Join WestSpring At WestSpring we offer unparalleled levels of IT service delivered via our unique unlimited concept, turning the typical IT service contract on its head. We specialise in providing IT consultancy and support services to businesses across the UK. We believe that great IT is great for business. WestSpring was founded with a passion for delivering professional, friendly and bespoke IT support services and building long lasting relationships with clients. At WestSpring quality is everything. We only use products and systems of the highest quality to ensure that all our clients only get the very best. We are constantly evolving, reviewing, and enhancing our service offering. We're a fast paced business where no two days are the same. Our culture is what makes us different. We expect a lot of ourselves and each other - we nourish our people and help them thrive in their chosen field; balance professional and personable; and deliver the balance between client service and company profitability. What We Offer 25 days holiday + bank holidays Flexible working Full health insurance Games room including consoles, pool table, tennis table, dartboard Well stocked kitchen including a decent coffee machine and teabags, monthly breakfast club, breakfast food, office pick n mix, and drinks fridge Monthly company update day includes a briefing from the Board, team meetings, training sessions, and a 'grand' lunch Employee Assistance Programme/Support Employee & client referral scheme up to £1,000 Professional development opportunities including internal training, external certification, general and soft skill development, industry training/conferences, and everything in between
Operations Technician Department: Service Management Employment Type: Permanent - Full Time Location: North West UK - Hybrid Compensation: £26,228 / year Description Are you an Operations Technician who enjoys solving problems? Do you have excellent customer service skills and are looking for a move into an IT Support role? We want to hear from you! As an Operations Technician, the key focus to your role will be to resolve CDL application and product incidents, reported by clients. Working to agreed SLA's you will provide thorough investigation to find the root cause of problems. You will help diagnose 2nd line technical faults with the applications through resolution, within agreed SLA's. We are looking for an IT Support Technician who has excellent problem-solving skills with the ability to understand client concerns and the impact it has on their activities. About CDL CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture, leveraging AI driven solutions to enhance our products, processes and decision making. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company. In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. What You'll Do There will be a strong customer service focus to your role and good communication skills are essential, ensuring you are building and maintaining excellent customer relationships. You will be responsible for assisting with incident and problem escalation, analysing information, identifying problems effectively and resolving 2nd line issues. You will keep up to date with technology, be motivated in your own personal development, including setting goals and objectives aligned with the business values. Please Note: this role is focused on IT operations & application support (diagnosing & resolving client issues) and isn't a cyber security position. About You Computer literate, with some experience of operating systems and/or PCs. Excellent customer service skills, being able to empathise with clients is a must! Excellent communication skills, both written and verbal. You will be liaising with our external and internal partners and will have a strong customer focus. GCSE A-C in Maths and English, or equivalent. Be able to demonstrate you are a team player, as well as being able to work on your own initiative. Adaptable, flexible and able to work to agreed deadlines (SLA's). Passionate and possess a willingness to learn. Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial. An awareness of ITIL is an advantage. Beneficial Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial. An awareness of ITIL is an advantage. What You'll Get Salary The salary for the role of Operations Technician pays £26,228 per annum, providing a fantastic opportunity for career progression through CDL's clearly defined career framework (progression.cdl.co.uk/). Benefits Hybrid Working (2 Days a Week in the office - SK4 2HD) Flexible working. 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days. Top employer for 10th year running. Excellent training and development platform. Opportunities for career progression. Health and Wellbeing Programme. Virtual activities, lunch and learns, coffee mornings and meetups. Life and health assurance. Electric Vehicle Scheme. Established Recognition Award System. Great Parental Benefits. Diversity and Inclusion network. Pension scheme. Community projects and volunteer days. Refer a friend bonus. On-site free parking. Open plan modern offices. Quiet Spaces are also available. Shuttle bus to and from the station. Subsidised restaurant. Games room, pool & table tennis tables and chill out zone. Annual Hackathon & Deep Racer Events. Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go karting, football games, Winter party and much more! Car wash, barber, yoga classes, boot camp and massage services all on site. Cycle to work scheme. Shower and dry rooms. Diversity and Inclusion We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
26/06/2026
Full time
Operations Technician Department: Service Management Employment Type: Permanent - Full Time Location: North West UK - Hybrid Compensation: £26,228 / year Description Are you an Operations Technician who enjoys solving problems? Do you have excellent customer service skills and are looking for a move into an IT Support role? We want to hear from you! As an Operations Technician, the key focus to your role will be to resolve CDL application and product incidents, reported by clients. Working to agreed SLA's you will provide thorough investigation to find the root cause of problems. You will help diagnose 2nd line technical faults with the applications through resolution, within agreed SLA's. We are looking for an IT Support Technician who has excellent problem-solving skills with the ability to understand client concerns and the impact it has on their activities. About CDL CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture, leveraging AI driven solutions to enhance our products, processes and decision making. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company. In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. What You'll Do There will be a strong customer service focus to your role and good communication skills are essential, ensuring you are building and maintaining excellent customer relationships. You will be responsible for assisting with incident and problem escalation, analysing information, identifying problems effectively and resolving 2nd line issues. You will keep up to date with technology, be motivated in your own personal development, including setting goals and objectives aligned with the business values. Please Note: this role is focused on IT operations & application support (diagnosing & resolving client issues) and isn't a cyber security position. About You Computer literate, with some experience of operating systems and/or PCs. Excellent customer service skills, being able to empathise with clients is a must! Excellent communication skills, both written and verbal. You will be liaising with our external and internal partners and will have a strong customer focus. GCSE A-C in Maths and English, or equivalent. Be able to demonstrate you are a team player, as well as being able to work on your own initiative. Adaptable, flexible and able to work to agreed deadlines (SLA's). Passionate and possess a willingness to learn. Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial. An awareness of ITIL is an advantage. Beneficial Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial. An awareness of ITIL is an advantage. What You'll Get Salary The salary for the role of Operations Technician pays £26,228 per annum, providing a fantastic opportunity for career progression through CDL's clearly defined career framework (progression.cdl.co.uk/). Benefits Hybrid Working (2 Days a Week in the office - SK4 2HD) Flexible working. 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days. Top employer for 10th year running. Excellent training and development platform. Opportunities for career progression. Health and Wellbeing Programme. Virtual activities, lunch and learns, coffee mornings and meetups. Life and health assurance. Electric Vehicle Scheme. Established Recognition Award System. Great Parental Benefits. Diversity and Inclusion network. Pension scheme. Community projects and volunteer days. Refer a friend bonus. On-site free parking. Open plan modern offices. Quiet Spaces are also available. Shuttle bus to and from the station. Subsidised restaurant. Games room, pool & table tennis tables and chill out zone. Annual Hackathon & Deep Racer Events. Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go karting, football games, Winter party and much more! Car wash, barber, yoga classes, boot camp and massage services all on site. Cycle to work scheme. Shower and dry rooms. Diversity and Inclusion We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
The Role Charles Taylor Group Services Information Technology is looking for a Group IT Support Analyst (Service Delivery) on 12 months fixed term contract to provide timely and efficient 1st, 2nd and 3rd Level support to the organisation's user community in London. The Support Analyst should have extensive experience administrating common services including Windows 11, Office 365, Intune device management, Active Directory, deploying laptop builds, and time management. Please note that this opening could be for an entry level or associate level role and individuals would be provided sufficient training to perform their duties in course of time. The most important attribute here would be client / customer facing skills. Key Responsibilities Respond to requests for IT support and services (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes using our IT Service Management tools. Analyse and resolve 1st/2nd/3rd line support while working with other support workgroups (Infrastructure, Application Support, Networks, etc.) to resolve/fulfil incidents, requests, and problems. Log and track the status of assigned requests for IT support and services, ensuring regular customer updates. Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes and ensuring compliance with licensing requirements. Provide technical solutions to IT and business requests/requirements, engaging with key IT Stakeholders where appropriate. Provide the relevant equipment and support for meetings as required by the business. Follow the defined department ITIL processes and procedures, and wider company standards, policies, and procedures; providing feedback on processes where improvement opportunities are identified. Maintain the hardware inventory to ensure accuracy and strictly follow the procurement process. Perform proactive maintenance on supported systems, ensuring supported offices are visited for IT maintenance on the agreed schedule. Provide regular updates to customers, and to the BAU Team, Group IT Delivery Managers and Head of Service Delivery, on progress with items, escalating issues where a technical or management escalation is required. Build positive relationships with users to enhance the level of service provided. Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required. Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post. Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration. Required Skills Advanced Active Directory administration (user and group management, adding objects to the domain, etc.) Hardware installation and troubleshooting, including laptops, desktops, telephones, smartphones & tablets, printers, and other peripherals. Mandatory current experience with Windows 11 installation, support, and troubleshooting. Exposure to common applications i.e. CoPilot, Intune, Office 365 (and other Microsoft Applications). Experience with Teams calling setup & management. Experience in building/imaging software for deploying corporate standard images to standard desktop hardware using Intune. iPhone configuration, support, and user assistance, including mobile device management solutions such as Intune. Understanding of Service Management concepts. ITIL foundation qualified (preferred). Experience in IT Service management logging systems; ideally Service Now or similar. Ability to work independently and as part of a team. Ability to prioritise own workload and meet agreed deadlines. Ability to communicate effectively at all levels. About Us Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents. Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers' experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us. Our services and solutions support every stage of the insurance lifecycle and every aspect of the insurance operating model, across all major commercial insurance lines serving a blue chip international customer base that includes insurance companies, mutuals, captives, MGAs, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds. Our Group Business Services (GBS) function supports the overall efficiency and effectiveness of the company ensuring that teams have the tools, systems and support needed to deliver high quality client solutions. Focused on finance operations, HR services, IT infrastructure, legal and compliance support, and workplace management, the GBS function enables the business to operate with agility, maintain compliance and focus on delivering value to our clients. Expertise you can trust - for more information, please visit Why join Charles Taylor? Charles Taylor prides itself on being a people centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job specific skills development, online and in person training, as well as study assistance for professional qualifications. Our Values Accountability (We take ownership and responsibility) We all have a role to play in Charles Taylor's growth and overall success. Agility (We learn, evolve and adapt quickly) We anticipate, prepare for and adapt to change; it's how we stay competitive. Care (We are compassionate and human) We are approachable and genuinely interested in others. Collaboration (We are one) We are unique but united in our work. Integrity (We do the right thing) At all times, we act with responsibility and respect. Equal Opportunity Employer At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.
26/06/2026
Full time
The Role Charles Taylor Group Services Information Technology is looking for a Group IT Support Analyst (Service Delivery) on 12 months fixed term contract to provide timely and efficient 1st, 2nd and 3rd Level support to the organisation's user community in London. The Support Analyst should have extensive experience administrating common services including Windows 11, Office 365, Intune device management, Active Directory, deploying laptop builds, and time management. Please note that this opening could be for an entry level or associate level role and individuals would be provided sufficient training to perform their duties in course of time. The most important attribute here would be client / customer facing skills. Key Responsibilities Respond to requests for IT support and services (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes using our IT Service Management tools. Analyse and resolve 1st/2nd/3rd line support while working with other support workgroups (Infrastructure, Application Support, Networks, etc.) to resolve/fulfil incidents, requests, and problems. Log and track the status of assigned requests for IT support and services, ensuring regular customer updates. Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes and ensuring compliance with licensing requirements. Provide technical solutions to IT and business requests/requirements, engaging with key IT Stakeholders where appropriate. Provide the relevant equipment and support for meetings as required by the business. Follow the defined department ITIL processes and procedures, and wider company standards, policies, and procedures; providing feedback on processes where improvement opportunities are identified. Maintain the hardware inventory to ensure accuracy and strictly follow the procurement process. Perform proactive maintenance on supported systems, ensuring supported offices are visited for IT maintenance on the agreed schedule. Provide regular updates to customers, and to the BAU Team, Group IT Delivery Managers and Head of Service Delivery, on progress with items, escalating issues where a technical or management escalation is required. Build positive relationships with users to enhance the level of service provided. Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required. Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post. Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration. Required Skills Advanced Active Directory administration (user and group management, adding objects to the domain, etc.) Hardware installation and troubleshooting, including laptops, desktops, telephones, smartphones & tablets, printers, and other peripherals. Mandatory current experience with Windows 11 installation, support, and troubleshooting. Exposure to common applications i.e. CoPilot, Intune, Office 365 (and other Microsoft Applications). Experience with Teams calling setup & management. Experience in building/imaging software for deploying corporate standard images to standard desktop hardware using Intune. iPhone configuration, support, and user assistance, including mobile device management solutions such as Intune. Understanding of Service Management concepts. ITIL foundation qualified (preferred). Experience in IT Service management logging systems; ideally Service Now or similar. Ability to work independently and as part of a team. Ability to prioritise own workload and meet agreed deadlines. Ability to communicate effectively at all levels. About Us Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents. Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers' experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us. Our services and solutions support every stage of the insurance lifecycle and every aspect of the insurance operating model, across all major commercial insurance lines serving a blue chip international customer base that includes insurance companies, mutuals, captives, MGAs, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds. Our Group Business Services (GBS) function supports the overall efficiency and effectiveness of the company ensuring that teams have the tools, systems and support needed to deliver high quality client solutions. Focused on finance operations, HR services, IT infrastructure, legal and compliance support, and workplace management, the GBS function enables the business to operate with agility, maintain compliance and focus on delivering value to our clients. Expertise you can trust - for more information, please visit Why join Charles Taylor? Charles Taylor prides itself on being a people centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job specific skills development, online and in person training, as well as study assistance for professional qualifications. Our Values Accountability (We take ownership and responsibility) We all have a role to play in Charles Taylor's growth and overall success. Agility (We learn, evolve and adapt quickly) We anticipate, prepare for and adapt to change; it's how we stay competitive. Care (We are compassionate and human) We are approachable and genuinely interested in others. Collaboration (We are one) We are unique but united in our work. Integrity (We do the right thing) At all times, we act with responsibility and respect. Equal Opportunity Employer At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.
Job Description: Location: Hybrid in Reading area Level of clearance: High Level Security Clearance Due to security clearance requirements, candidates must be UK Nationals/British passport holders/single nationality and must have resided in the UK for the last 10 years. About DXC DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit The Junior Application Support Engineer Role We are looking for a motivated Junior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC. This role will require an understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home. The working hours will be a mixture of 7am - 3pm and 9:30am to 5:30pm. The maximum days on site per week will be 3-4. Focus on diagnosing, escalating, and resolving technical issues, ensuring applications remain stable while building foundational skills in coding, systems management, and customer communication. Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management. Responsibilities Performing early morning checks to ensure applications are healthy before the users log in. Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications. Manage incoming support requests ensuring all issues are troubleshooted and prioritised according to SLA. Assist in the deployment of software patches, upgrades and configuration changes across Production and Non-Production environments. Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors. Create and update "how to guides" and knowledge base articles for common fixes and internal processes. Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis. Work together with the applications team to identify and implement continual service improvement activities. Key Skills 0-2 years of experience in IT support, application support, or a closely related technical field. Strong analytical and problem-solving abilities. Excellent communication skills and the ability to work in a team-oriented environment. The following technical skills would be beneficial: A basic understanding of ServiceNow Experience in using Windows-based Applications Basic knowledge of MS Azure Experience of using MS Office Suite An understanding of ITIL Principles. ITIL V4 Foundation Certification is desirable Benefits DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
26/06/2026
Full time
Job Description: Location: Hybrid in Reading area Level of clearance: High Level Security Clearance Due to security clearance requirements, candidates must be UK Nationals/British passport holders/single nationality and must have resided in the UK for the last 10 years. About DXC DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit The Junior Application Support Engineer Role We are looking for a motivated Junior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC. This role will require an understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home. The working hours will be a mixture of 7am - 3pm and 9:30am to 5:30pm. The maximum days on site per week will be 3-4. Focus on diagnosing, escalating, and resolving technical issues, ensuring applications remain stable while building foundational skills in coding, systems management, and customer communication. Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management. Responsibilities Performing early morning checks to ensure applications are healthy before the users log in. Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications. Manage incoming support requests ensuring all issues are troubleshooted and prioritised according to SLA. Assist in the deployment of software patches, upgrades and configuration changes across Production and Non-Production environments. Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors. Create and update "how to guides" and knowledge base articles for common fixes and internal processes. Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis. Work together with the applications team to identify and implement continual service improvement activities. Key Skills 0-2 years of experience in IT support, application support, or a closely related technical field. Strong analytical and problem-solving abilities. Excellent communication skills and the ability to work in a team-oriented environment. The following technical skills would be beneficial: A basic understanding of ServiceNow Experience in using Windows-based Applications Basic knowledge of MS Azure Experience of using MS Office Suite An understanding of ITIL Principles. ITIL V4 Foundation Certification is desirable Benefits DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
About Atos Group Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonised future and provides tailored AI powered, end to end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Work Environment WFM / Hybrid: Offers flexible working with a hybrid model, allowing candidates to maintain a strong work-life balance while staying connected with the team when needed. Work / Team Culture: The role provides a supportive and collaborative team environment, with clear guidance, training, and mentorship available. Candidates can expect a positive culture where knowledge sharing and teamwork are encouraged. Job Stability: This is a permanent/internal opportunity, offering long term stability and security. Candidates benefit from consistent work, structured processes, and reduced risk compared to contract based roles. Responsibilities Participate in a rota to monitor the ServiceNow (SNOW) system for new calls (Monday - Friday, 08:00 - 18:00). Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include: Functionality not working as expected. Missing or incorrect data within the application. Data not being correctly passed to third parties via integration components. Performance issues affecting user experience. Respond to information requests, guiding users on how to perform specific activities within the application. Develop and implement fixes for identified faults within the application. Conduct operational maintenance to ensure system performance and reliability. Serve as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements. Facilitate the handover of all new or changed functionality from Development, ensuring a comprehensive understanding to effectively explain features to clients in their specific environments, including performing software implementations/upgrades at client sites. Required Skills Proficiency in C# and ASP.NET. Experience with .NET Core. Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools (e.g. SQL profiler). Knowledge of PowerShell and Windows Server. Communication Skills Must have excellent communication skills including written, verbal and presentation. Working Experience 5+ years working in an application support or development environment. Customer facing experience. BPSS Eligibility To be eligible for BPSS clearance, you must have lived and worked in the UK continuously for the past 3 years. Benefits Pension Scheme - contributions matched up to 10%. Private medical cover. Income Protection. Life Assurance. 25 days paid leave + National Holidays. Flex benefits program. Diversity, Equity & Inclusion Here at Atos, diversity and inclusion are embedded in our DNA. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs.
26/06/2026
Full time
About Atos Group Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonised future and provides tailored AI powered, end to end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Work Environment WFM / Hybrid: Offers flexible working with a hybrid model, allowing candidates to maintain a strong work-life balance while staying connected with the team when needed. Work / Team Culture: The role provides a supportive and collaborative team environment, with clear guidance, training, and mentorship available. Candidates can expect a positive culture where knowledge sharing and teamwork are encouraged. Job Stability: This is a permanent/internal opportunity, offering long term stability and security. Candidates benefit from consistent work, structured processes, and reduced risk compared to contract based roles. Responsibilities Participate in a rota to monitor the ServiceNow (SNOW) system for new calls (Monday - Friday, 08:00 - 18:00). Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include: Functionality not working as expected. Missing or incorrect data within the application. Data not being correctly passed to third parties via integration components. Performance issues affecting user experience. Respond to information requests, guiding users on how to perform specific activities within the application. Develop and implement fixes for identified faults within the application. Conduct operational maintenance to ensure system performance and reliability. Serve as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements. Facilitate the handover of all new or changed functionality from Development, ensuring a comprehensive understanding to effectively explain features to clients in their specific environments, including performing software implementations/upgrades at client sites. Required Skills Proficiency in C# and ASP.NET. Experience with .NET Core. Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools (e.g. SQL profiler). Knowledge of PowerShell and Windows Server. Communication Skills Must have excellent communication skills including written, verbal and presentation. Working Experience 5+ years working in an application support or development environment. Customer facing experience. BPSS Eligibility To be eligible for BPSS clearance, you must have lived and worked in the UK continuously for the past 3 years. Benefits Pension Scheme - contributions matched up to 10%. Private medical cover. Income Protection. Life Assurance. 25 days paid leave + National Holidays. Flex benefits program. Diversity, Equity & Inclusion Here at Atos, diversity and inclusion are embedded in our DNA. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs.
