Digital Advanced Network and Telecoms Engineer

Digital Advanced Network and Telecoms Engineer NHS AfC: Band 5

Main area Digital Specialist in Networks and Telecom Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week (On call rota required, 1 in 3 weeks) Job ref 420

Site Lister Hospital Town Stevenage Salary £32,073 - £39,043 per annum Salary period Yearly Closing 07/07/:59 Interview date 22/07/2026

Job overview

We are recruiting for a Digital Advanced Network and Telecoms Engineer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will support monitoring and reporting on all telecoms systems, network switches and devices, maintaining patching levels and documenting action plans for resolution.

You will be responsible for working with the project lead on any new projects/programmes and any BAU upgrades/projects from a 3rd line perspective.

You will support the delivery of new and changed network and telecoms services. To continually help improve the efficiency of the Digital Department and in turn provide a more efficient service to the Trust.

Main duties of the job

Provide advice and assist the Digital Networks and Telecoms Lead within the organisation and ensure effective delivery of network and telecoms services.

Provide advice and assist the Digital Networks and Telecoms Lead to ensure that quality implementation and support service are provided, while conforming to NHS, government and/or industry standards.

Work as part of the on call out of hours rota for networks and telecom's team.

Provide support to trust projects, delivering against an agreed work plan.

Ensure that all network and telecoms hardware and software meet security requirements identified by the Trust, the NHS and other pertinent organisations.

Review helpdesk support calls to identify repetitive problems that could be resolved by developing a solution to improve the efficiency of support services.

Contribute to the creation and development of a "Knowledge base" ensuring that it is updated regularly so that problems that have been solved in the past are completed effectively and efficiently in the future without having to develop a solution to the problem again.

Participate in team, project or any other meetings where it is appropriate for a member of the Digital Networks and Telecoms team to attend.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Qualifications / Training

• Degree in Computer Science, Information Technology, or a related field, or equivalent experience
• Relevant technical certifications (e.g., Cisco, Fortinet, Sophos firewall, CompTIA network+, 8x8, SolarWinds or equivalent experience)
• Knowledge of hosted SIP trunk telephony
• Knowledge of PSTN telephony

Previous Experience

• Previous experience in similar roles
• Experience managing network and telecoms infrastructure in a complex, high-availability environment
• Experience working with network and telecoms technology and OEMs such as Cisco, Sophos firewall, Huawei, Fortinet, 8x8, Avaya, MPLS, HSCN, WIFI, Netcall.
• Strong experience of network hardware maintenance, including upgrades and component replacements
• T experience gained in Acute healthcare setting

Skills

• Ability to manage competing priorities and work effectively under pressure
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Use technology and tools effectively in managing infrastructure and operations areas

Knowledge

• Excellent technical knowledge of network and telecoms operating systems and configuration (e.g., CDP, VLAN, IOS, Fortinet, spanning tree, LLDP, routing, WIFI, Switching, subnetting)
• Strong understanding of networking principles, including TCP/IP, DNS, and DHCP
• In-depth knowledge of firewall security, patch management, and layer 3 switches
• Up-to-date knowledge of industry trends, server technologies, and best practices for server management in healthcare settings

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.