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Location London Employment Type Full time Location Type Hybrid Department Commercial Revenue Operations Deal Strategy About the role The Deal Strategy Analyst is a commercial operator embedded in Synthesia's Revenue Operations function. This is a deal desk role with depth - you'll partner directly with AE/CSMs, Sales leadership, Finance, and Legal across the EMEA region to structure, price, and approve deals that are commercially sound, operationally clean, and built to close. You will support the deal review process for EMEA: from first submission through approval routing, exception triage, and post-signature hygiene. You're a day to day partner to AE/CSMs on standard deals, escalating non standard structures to senior team members. We are looking for someone with strong technical foundations - Salesforce fluency, revenue recognition awareness, and comfort working in CPQ environments - alongside developing commercial judgement and a willingness to learn the craft of deal structuring. What You'll Do: Deal Review & Structuring Review deal submissions from EMEA AE/CSMs for compliance with pricing policy, discount schedules, and approval thresholds - approving standard deals and routing exceptions to senior reviewers Support modelling of multi year, multi product deals - building ARR, TCV, and per seat/platform fee scenarios under the guidance of senior team members Spot common commercial risks in deal structures and flag them to senior team members or the Manager for review Triage exception requests, gather supporting context from the AE/CSM, and prepare them for review by senior team members with clear documentation Commercial Operations & Systems Manage deal data integrity in Salesforce - ensuring opportunity records, pricing fields, and approval audit trails are accurate and complete Work within DealHub (CPQ) to validate deal configurations, flag misconfigurations, and elevate system issues during the deal review workflow Support ARR and revenue recognition hygiene by flagging deal structures that may create recognition complexity for senior review Assist with maintaining Deal Desk playbooks, floor pricing references, and discount schedule documentation Stakeholder Partnership Act as a first point of contact for EMEA AE/CSMs on standard commercial queries and deal submission questions, escalating senior or complex requests as needed Coordinate with Finance and Legal on routine deal questions, escalating non standard commercial terms or booking issues to senior team members Communicate approval decisions clearly - explaining the why, not just the outcome, and building AE/CSM trust through consistency and speed Managing inbound deal desk cases from the EMEA field - triaging requests from AE/CSMs via the shared deal desk mailbox, tracking case status, and ensuring SLAs are met for standard submissions Process Ownership Maintain deal log accuracy, hit SLAs consistently, and surface observations on recurring approval patterns to the Manager Flag recurring exceptions to the Director that may signal a gap in the approval framework Help roll out new commercial policies into the EMEA field by maintaining documentation and supporting enablement sessions Experience & Technical Skills At least 2 years of experience in a Deal Desk, Sales Operations, Revenue Operations, or commercial finance role in a B2B SaaS company Hands on Salesforce experience - you can navigate opportunity records, run reports, and maintain deal data accuracy without hand holding Familiarity with CPQ systems (DealHub, Salesforce CPQ, or similar) - you understand how deal configurations map to pricing outputs Working knowledge of revenue recognition principles (ASC 606 / IFRS 15) - enough to identify when a deal structure creates a recognition issue and elevate appropriately Comfort building and interpreting deal models in Excel or Google Sheets - ARR/TCV splits, multi year commit scenarios, discount waterfall logic What You'll Bring Working understanding of SaaS commercial mechanics: ARR, TCV, per seat pricing, platform fees, multi year discounting. Clear, confident communicator - comfortable fielding questions from AE/CSMs and asking for help when a deal is outside your remit. Highly organised with a low error rate on repetitive, process driven tasks. Proactive by default - you flag problems early rather than waiting to be asked. EMEA based and comfortable spanning UK, DACH, Nordics, and broader European deal cycles. Nice to Have Experience with CLM platforms (Ironclad, LinkSquares, Luminance, or similar) Exposure to AWS Marketplace or other cloud marketplace deal mechanics Experience supporting a Deal Desk or RevOps tooling implementation Familiarity with NetSuite for order management or billing workflows Knowledge of EMEA specific commercial nuances: GDPR data processing terms, EU procurement cycles, local PO and invoicing requirements Benefits A competitive salary + stock options in our fast growing Series E start up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market defining product. UK Benefits (for region specific, see here)

Job Title: Application Support Manager The role We are looking for an App Support manager to join us and lead our global support team across our Protection Platform and Decision Platform products. Responsibilities You will lead our App Support team, with members located in the UK, Singapore and Australia. You will oversee ticket management, prioritisation, incident resolution and SLA delivery, working closely with customers and engineering teams to resolve complex issues. You will lead and develop the team, helping coach and grow our support engineers, ensuring owned metrics such as CSAT and 1st time resolution steadily improve. You will represent Support as an enablement team; working closely with Product, Customer Success and Engineering teams to ensure great customer experience whilst operations remain standardised, streamlined and efficient. You will own our incident process, creating and maintaining the definitions, catalogues and alerting in Incident.IO. You will be a member of the Operations management team, making decisions that help us execute against the strategy, as well as deciding where to make investments in our Support Model. You bring fresh perspective on Support, leveraging your experience and new technologies to improve our responsiveness to customers, boost productivity and build out a best-in-class SaaS support operating system. Type of Person Who Fits the Role You are a proven operator with a strong understanding of app support and customer experience management. You work collaboratively with engineering, product and customer success teams to resolve customer issues quickly and to a high standard. You are technically literate with solid expertise in building and updating workflows, reports and dashboards in Service Management tooling. You are familiar with AI tools and have used them to optimise workflows or make knowledge management more extensible. You thrive on solving customer and operational problems and can move easily between high-level and low-level details, using experimentation to help your decision-making. You have a growth mindset, respectfully challenge the status quo, and continuously seek to improve yourself and your team. You actively give feedback in a way that builds strong relationships with peers and thinks iteratively, using experiments and data to drive decisions. You thrive in a fast-paced environment with large amounts of uncertainty, and you are comfortable working to transform an organisation, accepting that everything is not working perfectly today. Essential Requirements 5 years+ experience leading, coaching and managing global support teams Exceptional leadership, communication and stakeholder management skills Strong operational mindset supporting customers in an SLA-driven environment Deep expertise configuring and optimising Jira Service Management (preferred), HubSpot, Zendesk or ServiceNow platforms Proven experience building dashboards, insights and reports from support data Proven experience implementing and managing Incident processes Nice to Have SaaS App Support experience - you know what good B2B service looks like Chatbot/AI-assistive tool configuration experience Engineering or coding expertise (e.g. scripting, Python, SQL) Benefits (Permanent and Fixed Term Employees) 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare - comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & retirement - 15% combined employee/employer contributions Wellness - subsidised gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations

Job Title: Support Manager Internal Job Level: Associate Type of Employment: Permanent Location: London/Paris Aquis maintains a presence in both the UK and EU (primarily Paris). Aquis operates a hybrid working environment with a mixture of office and working from home days. In London we currently operate a minimum of 3 days working in the office. Salary: Discuss with hiring manager Reports To: Head of Operations Job Overview The primary responsibilities of the Support Team Lead will be maintaining and running the Aquis and Aquis client exchange platforms. You will be the first point of contact for operational support related to maintaining and running the Aquis and Aquis client exchange platforms. You will lead a small but dynamic team responsible for ensuring the smooth functioning of our services, particularly during market hours. Your role will blend hands on technical support with leadership responsibilities, as well as exposure to equity and derivatives trading environments. Aquis is a growing business and this list of exchanges which the Exchange Operations Team supports may grow in the future. The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work. Responsibilities and Duties Responsible, along with other operational team members, for the day-to-day running and maintenance of the Aquis platforms Leading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvement Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person Maintain a high degree of customer service for all support queries Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms Maintain and enhance knowledge base and documentation Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms Raise and deploy changes to support the day to day running of multiple exchange platforms Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified Ensure processes are streamlined Ensure process maps are followed to reduce risk Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development Take part in release review meetings prior to upgrades Experience To be successful in this role, you will bring a strong technical foundation, relevant business understanding, and proven team leadership experience. You should be calm under pressure, collaborative, and eager to take ownership of problems. Essential Degree level qualification and/or 5 years of experience Proficient with Microsoft Excel and other Microsoft Office products Prior experience in operation or technical support role Ability to troubleshoot across application, network, and infrastructure layers Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience Experience with FIX Protocol Strong understanding to UK and EU equity & derivative markets including exchange work flows, order types and understanding of trade lifecycle Ability to write SQL queries and a strong understanding of relational databases Hands on knowledge of Linux-based systems, with confidence in using command-line tools for troubleshooting Previous use of GIT version control or similar Team leadership experience Desired Scripting experience e.g. bash/shell, python or similar Experience with Binary Protocols Dashboard creation in Grafana Previous experience with Atlassian product suite Basic networking concepts and troubleshooting - TCP/UDP, telnet, IP, Ports etc Skills Effective communicator Attention to detail, numerate, self-motivated Excellent team player, able to work on own initiative Interest in financial markets and the requirements to operate effectively in a highly regulated environment About Aquis Exchange Aquis Exchange ("Aquis") is Europe's challenger exchange, creating better markets for a modern economy. Aquis has market leading technology and innovative rules for trading, and offers primary listings and secondary trading of equities, along with global licensing of proprietary technology. Aquis consists of four divisions: Aquis Markets operates lit and dark order books, covering 16 European markets. For its lit books, Aquis uses a subscription pricing model which works by charging users according to the message traffic they generate, rather than a percentage of the value of each stock that they trade. Aquis Technologies is the software and technology division of Aquis. It focuses on building better markets via the creation and licensing of cutting edge, cost effective exchange infrastructure technology and services, including matching engine and trade surveillance solutions. Aquis Stock Exchange ("AQSE") is a stock market providing primary and secondary markets for equity securities. It is authorised as a Recognised Investment Exchange, which allows it to operate a regulated listings venue. The AQSE Growth Market is divided into two segments 'Access' and 'Apex'; the Access market focuses on earlier stage growth companies, while Apex is the intended market for larger, more established businesses. Aquis Data generates revenue from the sale of data derived from Aquis Markets and Aquis Stock Exchange to non Member market participants. Aquis is authorised and regulated by the UK Financial Conduct Authority and France's Autorité de contrôle prudentiel et de résolution and L'Autorité des marchés financiers to operate Multilateral Trading Facility businesses in the UK & Switzerland markets and in EU27 markets, respectively. Aquis is part of SIX: the provider and operator of stable and efficient infrastructure for the Swiss and Spanish financial centres. For more information, please go to . Our Culture At Aquis, we're proud of our culture - one built on trust, collaboration, and accountability. We work fast, support one another, and share responsibility for both our successes and our lessons learned. Our values guide how we work every day: Win as One - We collaborate, share knowledge, and celebrate collective success. Disrupt Positively - We challenge the status quo and look for smarter, better ways to do things. Find Joy - We take pride in our work and enjoy what we do, even when it's challenging. Act with Honour - We do the right thing, with integrity and respect for others. You'll join a supportive, ambitious, and diverse team where ideas are encouraged and innovation is part of our DNA. We recruit talented people from all walks of life and empower them to make an impact. If our values resonate with you, Aquis could be the ideal place to grow your career. The statements included in this job description are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Equal opportunities at Aquis Exchange. We are an equal-opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Finance Systems BI Developer - (12-Month FTC) Saffery is undergoing a significant digital transformation in how we deliver business intelligence. As part of this, we are strengthening our Finance reporting capability with an additional BI resource focused on accelerating the delivery of financial reporting and KPIs over the next 12 months. Working within the Finance Systems team and alongside the wider IT function, this role will help turn complex financial data into clear, actionable insight for Finance leadership. The Responsibilities Finance-First development: Act as the dedicated Power BI developer for Finance, designing and delivering intuitive, visually strong dashboards and KPI reporting. Building reports and dashboards end-to-end in Power BI, from initial scoping and prototyping through to release and iteration. Priority delivery: Implement finance-specific reporting requirements, ensuring rapid turnaround times. Data integrity: Work with the Finance Systems team, who will support upstream data transformation and ETL, to ensure reporting accurately reflects financial logic and accounting treatments. Stakeholder management: Work directly with Finance stakeholders to gather, challenge and refine reporting requirements, translating business needs into clear dashboard solutions. Security & governance: Manage report publishing, refresh schedules, row-level security and related governance within Power BI. Technical documentation: Create robust documentation for all finance-developed models to ensure seamless transition at the end of the 12-month contract. You Experience: Proven track record as a BI Developer, ideally within a Finance or Professional Services environment. You understand concepts like revenue recognition, utilization, and lock-up. Data visualisation: Strong eye for the presentation of data, with the ability to create clear, polished and user-friendly dashboards for non-technical audiences. Technical proficiency: Advanced Power BI capability, including Power BI Desktop, Power BI Service, DAX, Power Query and report-level security. Experience with Elite 3E and/or Microsoft Fabric is highly desirable. Communication: Exceptional ability to communicate with Finance stakeholders. You can explain "the why" behind the data, not just "the how." Autonomy: A self-starter who thrives in changing environments. You are comfortable working collaboratively with Finance Systems and IT colleagues to maintain governance while delivering at pace. Analytical mindset: Strong analytical skills with the ability to spot anomalies in financial data before they reach the dashboard stage. Collaborative: While you report to Finance for priorities, you will maintain a professional and collaborative relationship with the central IT team to ensure data governance standards are met. Reward and Benefits A 35 hour working week with a hybrid working policy with the flexibility to work from home for up to three days per week (our core hours are 10-4). Excellent benefits including contributory pension scheme, 25 days annual leave, Life Assurance cover and great flexible benefits and family friendly policies. Eligibility for the firm's Profit-Sharing Plan. Paid in December. About Us Saffery LLP is an adviser to individuals and businesses across a range of sectors, providing market-leading accountancy, audit, business advisory, tax and VAT services. Founded in 1855, we are the UK's 15th largest accountancy firm. When you work with us at Saffery, you work with people who know your name, not just a job title. We're a place shaped by friendly, intelligent people who are individually excellent and collectively exceptional. We're committed to our clients, but also to our greatest asset - our people. As a proud member of Nexia, a leading, international network of independent accounting and consulting firms, we've got access to local insight on a global scale. Equality, Diversity & Inclusion Equality, diversity and inclusion is a top priority for us. With our ED&I strategy, Everyone Belongs, we are building on our positive work culture and implementing initiatives to improve diversity and strengthen our equitable culture of inclusion, led from the top. We hope you will apply to us, whatever your background, ethnicity, gender, age, sexuality, disability or neurodivergence, because individual differences equal collective strength. Built on values of excellence, integrity, enthusiasm and collegiality, Saffery is where Potential meets Personal.

Broadlands 43180 Southern Walk Plaza Ashburn, VA 20148, USA Description The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing to cross functional IT projects. This position is responsible for resolving help desk tickets, supporting security protocols, and collaborating with both internal teams and external vendors to deliver exceptional service. Responsibilities Monitor and troubleshoot network connectivity across locations, including routers, switches, and VPN connections, to ensure reliable system performance. Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs. Assist in the development, implementation, and maintenance of IT systems and departmental processes to enhance operational efficiency. Assist in maintaining business continuity protocols to support the organization during emergency situations or data loss. Evaluate and implement new hardware and software to meet operational needs and improve system performance. Track and document IT inventory and assets, ensuring up to date records of all in store communication technologies. Collaborate with internal teams and external vendors on cross functional IT initiatives. Provide technical support to staff members, troubleshooting and resolving issues as they arise. Actively learn organizational systems and become an expert through self teaching, reviewing documentation, and guided learning processes. Perform other related duties as assigned. Education & Skills Required Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. 3 5 years of experience in an IT support or specialist role, with a strong understanding of computer systems, networks, and security. Excellent problem solving and analytical skills with attention to detail. Strong organizational and time management skills, with the ability to manage multiple tasks effectively. Self motivated and capable of working independently as well as part of a team. Excellent written and verbal communication skills in English. Ability to learn and adapt quickly to evolving technologies and organizational needs. Experience with technical writing and documentation, with proficiency in IT tools and systems. What We'll Do for You Free Health Insurance Industry best paid vacation and holidays Tire and auto repair discounts Affordable dental and vision insurance Life & short term disability insurance 401(k) with company match Energy filled, busy shops A clean, professional work environment with a team that wants to see you succeed A company culture designed to support your career growth Who We Are Virginia Tire & Auto is making car care as stress free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner. Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 300+ employees. Virginia Tire & Auto promotes a smoke free, drug free environment. Equal Opportunity Employer Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Preferred Innovative: Consistently introduces new ideas and demonstrates original thinking. Leader: Inspires teammates to follow them. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Hours: 35 hours per week , Monday to Saturday - Shift Pattern between 8am to 6pm Emeria UK operates in the residential real estate sector through its operating brands of FirstPort, Innovus, Knight Square and Campions. As the Payroll Administrator you will be contributing to Emeria's vision to be the leader of residential real estate services in the UK & Ireland The Role We are seeking a customer-focused IT Service Desk Technician to provide 1st line support across our organisation. You will be the first point of contact for IT issues via phone, email, and the ITSM portal. The role focuses on resolving common technical problems, accurately logging and triaging tickets, and escalating to 2nd line, Applications Support, or Infrastructure teams when required. You will play a key role in ensuring users receive prompt, professional, and effective IT assistance Key Accountabilities Answer and manage incoming calls on the IT Service Desk line, ensuring users receive a friendly and professional service. Log all incidents and service requests into the ITSM system with accurate details and categorisation. Provide 1st line troubleshooting for hardware, software, Microsoft 365, and network-related issues. Escalate tickets promptly to 2nd line, Applications Support, or Infrastructure teams when outside 1st line scope. Guide users through basic "how-to" fixes, password resets, and account access issues. Ensure all support interactions are documented clearly and updated regularly in the ITSM system. Monitor and manage open tickets, ensuring SLAs and response times are met. Assist with device setup, installations, and configuration of standard software packages. Contribute to Service Desk knowledge base articles to help improve first-time fix rates. Maintain a high standard of customer service and act as the voice of IT for the business. Person Specification Experience Experience working in a 1st line IT support or customer service role. Exposure to IT Service Desk / call centre environments. Experience supporting Microsoft 365 applications and Windows 10/11. Familiarity with Active Directory for password resets and account changes. Knowledge of logging and escalating incidents via an ITSM tool. Technical Skills Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Ability to perform password resets, account unlocks, and basic AD administration. Good understanding of Windows 10/11 and standard troubleshooting steps. Familiarity with mobile devices, laptops, and peripheral support. Basic networking awareness (Wi-Fi, VPN, internet connectivity checks). Qualifications Microsoft 365 Fundamentals (desirable). CompTIA A+ or equivalent entry-level IT certification advantageous. Relevant IT qualification or equivalent hands-on experience. The Benefits Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity We're committed to promoting diversity at Emeria and recruit on merit. We will consider applications from job share applicants.

SCOTTISH AMBULANCE SERVICE ICT DEPARTMENT ICT Systems Support Team Leader South Queensferry We are seeking an experienced ICT Support Team Leader to join our organization. In this role, you will: Manage the local ICT Systems Support Team, overseeing their daily operations and performance. Serve as the primary liaison between the ICT Team and the Systems Support Manager/ICT Service Desk. Coordinate and allocate work assignments for your team members. To ensure efficient and effective delivery of IT support services in the East of Scotland the post holder is required to have an in-depth specialist knowledge of the following ICT Systems combined with practical experience of the following: Windows 10&11 OS, Windows 2022, 2025 Server, Windows 2016 SQL Server, Office 365 and Windows IIS. Windows 2019, 2022, 2025 Server Roles & Features SQL Server Console Management Windows Remote Desktop Services Azure AAD / Intune / Exchange VMware and Azure experience PowerShell Scripting experience Active Directory & Group Policy Management Hardware and Software support Installation and configuration of commercial and bespoke software applications Helpdesk Ticketing systems Excellent People Management Skills The post holder should also have excellent communication, team building and time management skills as well as experience in creating a supportive working atmosphere where everyone feels valued and respected. The successful candidate will be expected to actively lead, motivate, and contribute to the ICT Team and ensure the continued provision of an excellent level of service to SAS. The role involves participating in a 24/7 on call rota. The role will involve some travel throughout Scotland and possible overnight stays. To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere. Please note that SAS is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us. NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Software Engineer II, Android Performance Console corporate_fare Google place London, UK Bachelor's degree or equivalent practical experience. 1 year of experience with data structures or algorithms. Preferred qualifications: Experience as a full stack engineer that can adapt to new codebase and technologies quickly. Knowledge of telemetry. About the job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world. Responsibilities Write product or system development code. Make Android more efficient to allow lower-income communities to get access to their first computing device, internet, news, and education. Influence the Android platform roadmap and help teams all over Google. Learn about Android architecture and system design. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Job Title: Service Delivery Manager Location: London Company: BritBox International Reporting to: SVP, Technology & Content Delivery Contract Type: 12 Month Fixed-term contract About Us Welcome to BritBox, the ultimate streaming destination for British TV. We bring you an unparalleled collection of thoughtfully curated entertainment, cleverly crafted and brimming with the kind of charm, wit and heart only the Brits could deliver. Born from the BBC, we're on a mission to share authentically British stories with audiences across the world. Since our launch in 2017, we've quickly expanded to seven markets including North America, Australia, and the Nordics. We are a small but mighty streamer that punches above our weight, available on every major platform and even shining among the bright lights of Times Square-and we're just getting started! Now, here's where you come in: if you're passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our remarkable growth story, this is your chance. Join our team and help us bring the best of British TV to fans everywhere. Job Purpose We are looking for a Service Manager to own end-to-end service management across BritBox International's technology platform. You will be responsible for both ITSM processes (incident, problem, and change management) and service delivery (vendor relationships, SLA performance, and operational quality), managing a small team of 2-5 people and reporting to the SVP of Technology and Operations. This is not a traditional service management role. We are seeking someone who will own the AI strategy for service operations and be hands on in implementing it. Experience with agentic AI frameworks, LLM powered automation, and tools like Claude Code is a core requirement - not a nice to have. You will deploy AI agents for automated incident triage, build agentic workflows that transform how we detect, resolve, and prevent issues, and bring predictive intelligence into a platform that serves millions of viewers across seven markets. Responsibilities Service Management & Operations Own and continuously improve ITSM processes across incident, problem, change, and release management, ensuring alignment with ITIL best practices. Lead major incident management - coordinating cross functional response, driving resolution, and delivering root cause analysis and post incident reviews. Maintain and evolve the service catalogue, ensuring all technology services are clearly defined, documented, and understood across the organisation. Monitor platform health, availability, and performance across all BritBox markets, proactively identifying risks before they impact viewers. Coordinate with engineering, product, infrastructure, and content teams to ensure service continuity during releases, migrations, and scaling events. Service Delivery & Vendor Management Manage relationships with third party vendors and technology partners (CDN providers, cloud infrastructure, platform partners), holding them accountable to contracted SLAs. Define, track, and report on service KPIs including platform uptime, Mean Time to Resolve (MTTR), Mean Time to Identify (MTTI), and customer satisfaction metrics. Produce regular service performance reporting for senior leadership, translating operational data into actionable insights. Drive service improvement plans based on trend analysis, incident patterns, and feedback from internal stakeholders and viewers. Negotiate and manage vendor contracts, ensuring BritBox receives optimal value and service quality. AI-Driven Service Automation Design and implement an AI first service operations strategy using agentic frameworks and LLM powered tools such as Claude Code, autonomous service agents, and AI assisted runbooks. Deploy AI agents for automated incident triage, classification, and first line resolution - reducing mean time to resolve and freeing the team to focus on complex, high impact issues. Build agentic workflows that autonomously execute operational runbooks, elevate intelligently, and learn from historical incident data to improve over time. Implement predictive analytics and anomaly detection to identify potential service degradations before they impact viewers. Design and deploy self service automation for internal teams, enabling engineers and product staff to resolve common requests without manual service desk intervention. Establish robust governance around AI agent behaviour, including escalation policies, human in the loop controls, audit trails, and output validation. Process & Governance Develop and maintain ITIL aligned process documentation, including service management policies, operational procedures, and escalation matrices. Establish governance frameworks for AI tooling in service operations, including prompt engineering standards, agent guardrails, and responsible AI practices. Drive continual service improvement through retrospectives, data driven insights, and industry benchmarking. Own stakeholder communication during major incidents and significant changes, ensuring timely, clear, and accurate updates to technical and non technical audiences. Knowledge and Experience Essential experience Experience in IT service management or service delivery, with leadership or management role. Proven hands on experience with AI driven service management tools and agentic frameworks - including but not limited to Claude Code, LLM powered automation, AI service agents, or equivalent AI native operations tooling. This is a core requirement. Strong understanding of agentic AI architectures and how to apply them in a service operations context (autonomous triage, predictive analytics, self healing workflows, intelligent escalation). Solid ITSM foundation with practical experience applying ITIL v3/v4 principles in a technology organisation. Experience with ITSM and observability platforms such as ServiceNow, Jira Service Management, PagerDuty, Opsgenie, or similar. Demonstrated vendor and partner management experience, including SLA negotiation and performance management. Experience managing service teams in a multi region or 24/7 operational environment. Familiarity with observability and monitoring tooling (Datadog, Grafana, New Relic, CloudWatch). Knowledge of prompt engineering and AI agent orchestration patterns. Strong technical understanding of cloud infrastructure (AWS, GCP), streaming/OTT platforms, and content delivery networks. Excellent communication skills - able to lead incident bridges, produce executive level reporting, and translate technical issues for non technical stakeholders. Desired experience but not essential ITIL 4 Foundation or Expert certification. Experience in the media, entertainment, or streaming/OTT industry. Experience with automation scripting (Python, Bash, or similar) for operational tooling. Experience implementing or managing AI powered chatbots or virtual service agents. Core skills A calm, authoritative presence during high pressure incidents who instils confidence across technical and non technical teams. A forward thinking leader who sees AI not as a buzzword but as a practical, transformative tool for service operations. Someone who thrives in a fast paced, evolving environment and is comfortable with ambiguity. A strong communicator who can navigate vendor relationships, lead incident responses, and report to senior leadership with equal confidence. A team builder who invests in growing people and fostering a collaborative, psychologically safe team culture. Genuine curiosity and a continuous learning mindset - particularly around emerging AI and automation technologies. Our Values Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day. Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback. We are proud of our values and seek to hire people who resonate with them. This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.

The EMEA Head of Infrastructure is accountable for the smooth and effective operation as well as strategic transformation of IT infrastructure services across the EMEA region. The role operates within a matrix organisation in alignment to global infrastructure functions. The EMEA Head of Infrastructure engages with the respective infrastructure chapter leads to ensure coherent, high-quality delivery for the region. The role drives availability, performance, scalability, efficiency, and continuous improvement as well as strategy of EMEA infrastructure, while ensuring regional needs are clearly represented and met. Key Responsibilities: Engage with global chapter leads and regional infrastructure colleagues through a matrix management to ensure effective planning, design, implementation, operation, and maintenance of all EMEA infrastructure services. Scope includes data centres, servers, storage systems, networks, telecommunications, workplace and end user services, and cloud-based services. Act as the primary regional point of accountability, ensuring global chapter activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop and execute strategic plans for infrastructure management, ensuring alignment with the organization's goals and objectives. Proactively identify areas of improvement, conduct cost-benefit analysis, and recommend appropriate solutions to enhance infrastructure performance, effectiveness and efficiency across the business lines. Drive continual service improvement initiatives to enhance the quality of infrastructure operations. Build and manage a high-performance infrastructure organization, providing guidance, mentorship, and support. Foster a collaborative and results-oriented work environment, ensuring the team has the necessary resources and skills to meet objectives. Develop a deep understanding of the IT application and business needs and priorities and collaborate closely with key stakeholders in IT and business to align IT infrastructure with those needs to ensure tangible value for the business. Stay up-to-date with the latest trends and advancements in infrastructure technologies. Provide technical expertise and guidance to resolve complex infrastructure issues and ensure optimal performance. Establish and maintain relationships with external vendors and service providers and manage vendor contracts in close collaboration with procurement to obtain cost-effective and reliable infrastructure delivery. Develop and maintain comprehensive disaster recovery and business continuity plans for infrastructure systems. Conduct regular tests and evaluations to ensure the availability and reliability of critical systems in the event of an incident or disaster. Collaborate with compliance and security teams to ensure all EMEA infrastructure systems and processes meet relevant regulatory requirements, industry standards, and internal company policies. This includes active ownership of infrastructure obligations under financial services regulations such as DORA (Digital Operational Resilience Act), ensuring the region meets resilience, incident reporting, and third-party risk requirements applicable to IT infrastructure. IT Asset Management: Oversee the management and tracking of infrastructure assets, including hardware, software licenses, and equipment inventory. Infrastructure Transformation: Lead and contribute to major infrastructure transformation programmes across EMEA, including data centre modernisation, platform migrations, and hybrid cloud adoption. Ensure transformation initiatives are delivered with minimal disruption to live operations, and that regional teams are equipped and engaged throughout the change journey. AI-Driven Operations: Champion the adoption of AI-driven operational tooling across EMEA infrastructure, including AIOps platforms for predictive monitoring, automated incident response, and intelligent capacity management. Evaluate and drive use cases where AI enhances operational efficiency, reduces manual toil, and improves service reliability. Budgeting and Cost Control: Prepare and manage the infrastructure budget, ensuring cost-effective utilization of resources and adherence to financial targets. Monitor expenditures, identify areas for optimization, and make recommendations to reduce costs without compromising service quality. Qualifications Requirements: Head of Infrastructure should have a bachelor's or master's degree of Computer Engineering or relevant field Proven experience (10+ years) in infrastructure management, IT operations, and IT security. Demonstrable background spanning data centres, networks, servers, workplace and end user services, and cloud computing, including experience managing through significant infrastructure transformation programmes. Strong leadership skills to effectively manage a team of IT professionals and drive performance. Excellent communication skills to effectively interact with team members, senior management, and other stakeholders. Technical proficiency and knowledge of IT infrastructure, Cyber security, networks, and systems to effectively manage and troubleshoot issues. Ability to manage multiple projects with a problem-solving aptitude Experience within a multi-national & matrixed environment - preference would be for significant experience within a Financial Services organisation. Experience operating within a matrix organisation, with the ability to influence and drive outcomes through global chapter structures without direct line authority. Understanding of financial services regulatory requirements relevant to IT infrastructure, including DORA or equivalent operational resilience frameworks. ITIL Certified is preferred We offer in return! Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program. Integrity. client focus. respect. excellence. teamwork Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive. Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know. Job Info Job Identification 33932 Job Schedule Full time Regular or Temporary Regular Job Category Infrastructure Engineering Business Unit United Kingdom Legal Employer Chubb European Group SE UK Branch

Northampton, United Kingdom Posted on 22/05/2026 Overview We are looking for an experienced and proactive Helpdesk Manager to lead our internal IT helpdesk function and ensure the smooth day to day operation of business critical systems across Portman Finance Group. This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support and oversee key platforms including M icrosoft365, Azure infrastructure, Azure AD/Entra ID, Intune, Exchange Online, CRM SaaS platforms including Zoho CRM , and other cloud based business systems. The role will also involve working closely with the wider technical team, software developers, solution architects, external IT partners, and business stakeholders to ensure issues are resolved efficiently and improvements are implemented effectively. This is a hands on leadership role suited to someone with strong technical knowledge, excellent communication skills, and proven experience managing helpdesk staff and introducing best practice processes, policies, and standards. Responsibilities Manage the day to day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated tickets, complex issues, urgent business impacting incidents, and during busy periods. Act as a senior escalation point for technical issues, ensuring timely resolution and clear communication with users and stakeholders. Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD / Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user onboarding, off boarding, account access, permissions, device configuration, and security related administration. Provide oversight and support for CRM SaaS platforms, primarily Zoho CRM, including support tickets, user queries, workflows, dashboards, permissions, and system administration. Ensure helpdesk tickets are accurately documented, updated, and resolved in line with internal expectations. Maintain and improve IT policies, support procedures, knowledge base articles, and internal documentation. Support the implementation of IT security, access control, device management, and compliance best practices. Produce regular reporting on helpdesk performance, ticket volumes, resolution times, recurring issues, and service improvement actions. Requirements Proven experience managing helpdesk staff or an IT support team. Strong experience implementing helpdesk best practices, policies, processes, and service management procedures. Solid technical experience supporting Microsoft 365, Exchange Online, Azure AD / Entra ID, Azure infrastructure, Intune, and endpoint/device management. Experience administering and supporting SaaS CRM platforms, ideally Zoho CRM; experience with Salesforce, Microsoft Dynamics, HubSpot, or similar platforms would also be beneficial. Strong understanding of ticket management, incident prioritisation, escalation processes, SLAs, documentation, and reporting. Experience personally handling escalated support tickets, complex technical issues, and high volume helpdesk periods. Experience managing onboarding and off boarding processes, access control, permissions, and user lifecycle management. Confident troubleshooting Microsoft cloud services, identity, device, access, and SaaS application issues. Strong leadership, communication, and stakeholder management skills. Ability to manage multiple priorities in a fast paced technical environment. A practical, hands on approach with the ability to balance management responsibilities with direct technical support when needed. Strong problem solving skills and the ability to identify root causes and drive continuous improvement. Desired Skills and Experience 3+ years' experience in IT support, servicedesk, systems administration, or helpdesk environments. Previous experience in a Helpdesk Manager, Service Desk Manager, IT Support Manager, or Senior Support role. Experience managing Microsoft Intune policies, device compliance, endpoint security, and application deployment. Experience supporting Azure infrastructure, VPNs, networking, identity management, and cloud security controls. Experience with Zoho CRM administration, workflows, dashboards, automations, and user permissions (not essential). Familiarity with ITIL or similar service management frameworks. Experience creating helpdesk KPIs, reports, knowledge bases, support policies, and process documentation. Experience working with external IT providers, MSPs, or third party SaaS vendors. Personal Attributes Excellent written and verbal communication skills. Strong leadership skills with the ability to motivate, support, and develop helpdesk staff. Calm under pressure and able to manage urgent issues professionally. Highly organised with strong attention to detail. Able to prioritise effectively and manage multiple work streams at once. Proactive, enthusiastic, and service focused with a can do attitude. Commercially aware and able to understand the impact of IT support on business operations. Confident working independently while also being a collaborative team player. Process driven, with a continuous improvement mindset. Personable, approachable, and able to build trust with users across the business. Competitive basic salary and annual bonus; Vibrant, high spec office environment; Enhanced annual leave, increasing with length of service; Salary sacrifice pension; Quarterly all staff events and dynamic culture

Interim Head of Revenues and Benefits (Civica OPENRevenues) Shefford, United Kingdom Posted on 15/06/2026 Location: Office attendance is expected, but will typically be once per week Head of Revenue and Benefits We want someone who has previous experience of working at senior leadership level as this role is leading a high performing service, overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and the Council's Corporate Fraud Team. There will be a strong focus on the collection fund, policy development and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. Requirements We know people are more than their CV, formal qualifications are not essential for this role, but what is essential is: A proven track record of working at a senior level within a Revenues & Benefits Service A real understanding of how to apply digital tools within services. A strong communicator, negotiator and team player who's outcome-focused, tenacious, and always thinking broadly. Energy, resilience, and a focus on delivery - even when the going gets tough. Authenticity - leading teams with integrity and treating others with respect. Benefits and Perks Hundreds of global and local perks, available online 24/7 Free monthly lifestyle perks - such as free coffees, breakfasts, cinema tickets, etc. Shopping discounts from the biggest brands, all year round Save money on everything from the supermarket shop to summer holidays Wellness Hub Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts Mindfulness, meditation and sleep resources, available on all your devices Guides to help with everything from anxiety to stopping smoking Confidential mental health helpline, 24/7 access to a qualified counsellor Celebration Hub Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world. Company polls where everybody can vote for the winners. Culture Hub A single place to find company updates, photos, benefits information and lots more! Stay in the loop with what's happening by accessing Culture Hub anywhere, at any time. Pre-Compliance Checks for Successful Applicants At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes: Identity Verification: Confirming the authenticity of your identity documents. Employment History Checks: Reviewing your occupation history for the past 3 5 years (depending on client requirement). Right to Work Verification: Ensuring you have the legal right to work in the UK. Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions. These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process. Business Smart Solutions are a Recruitment Agency - we hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply. BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know. We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are: No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen. In some circumstances special treatment may be appropriate, especially for the injured or bereaved.