IT Helpdesk Manager

IT Helpdesk Manager nr. Tunbridge Wells / WFH to £65k

Opportunity to progress your career as a Helpdesk Manager for a successful IT Managed Service Provider.

As an IT Helpdesk Manager you will lead the day to day operation of a busy support function, ensuring the delivery of exceptional service while creating an environment where technical teams can perform at their best. You'll be leadership focused, centred on managing people, processes, workload planning and service quality.

Overseeing team performance, resource allocation, service delivery and operational effectiveness you'll ensure tickets and requests are managed efficiently and client expectations are consistently met. You will drive service improvements, monitor key performance metrics and help build a culture of accountability, collaboration and continuous improvement, collaborating closely with technical specialists and business leaders.

Location / WFH:

You'll join the team based near Tunbridge Wells (parking available), three days a week with flexibility to work from home twice a week.

About you:

• You have experience of managing or supervising a service desk, helpdesk, support team or similar operational function
• You have advanced organisational and time management skills, with the ability to coordinate multiple priorities in a busy support environment
• You're a confident people manager with the ability to motivate staff, address performance issues appropriately and support professional development
• You have a good technical understanding to coordinate work effectively, familiar with Microsoft 365 based working environments and general IT service delivery concepts
• You have strong attention to detail and a proactive approach to identifying issues before they affect service delivery
• You're committed to high standards of customer service and continuous improvement

What's in it for you:

• Salary to £65k
• Hybrid working (x2 days WFH per week)
• Pension

Apply now to find out more about this IT Helpdesk Manager opportunity.