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Node4 United Kingdom

Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams. You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations. This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts. What you’ll be doing Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests Owning incidents from investigation through to resolution, keeping customers informed throughout Providing advanced troubleshooting across Microsoft Azure, including: Virtual Machines Azure Storage, Backup and Recovery Azure Monitor, Log Analytics and alerting Azure Active Directory and RBAC Supporting Microsoft 365 services, including: Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios) SharePoint Online and OneDrive for Business Microsoft Teams (calling, meetings, integrations and client issues) Microsoft 365 security and compliance features (where applicable) Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence Supporting planned changes, maintenance and service improvement activities Creating and maintaining technical documentation, knowledge base articles and known error records Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience Providing on‑site support when required What will you bring? 2–3 years’ experience supporting Microsoft technologies in a production environment Strong hands‑on experience with Microsoft Azure Strong experience supporting Microsoft 365 workloads Experience supporting hybrid environments (on‑premises integrated with Azure and M365) Working knowledge of ITIL‑aligned support environments Excellent customer service skills with the ability to manage multiple priorities Strong troubleshooting, analytical and problem‑solving capability Clear written and verbal communication skills, including technical documentation Ability to achieve and maintain NPPV3 with SC clearance Desirable: Valid UK driving licence and access to a car Microsoft certifications such as AZ‑900 and AZ‑104 Experience supporting large or complex tenant environments What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

09/03/2026

Full time

Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams. You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations. This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts. What you’ll be doing Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests Owning incidents from investigation through to resolution, keeping customers informed throughout Providing advanced troubleshooting across Microsoft Azure, including: Virtual Machines Azure Storage, Backup and Recovery Azure Monitor, Log Analytics and alerting Azure Active Directory and RBAC Supporting Microsoft 365 services, including: Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios) SharePoint Online and OneDrive for Business Microsoft Teams (calling, meetings, integrations and client issues) Microsoft 365 security and compliance features (where applicable) Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence Supporting planned changes, maintenance and service improvement activities Creating and maintaining technical documentation, knowledge base articles and known error records Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience Providing on‑site support when required What will you bring? 2–3 years’ experience supporting Microsoft technologies in a production environment Strong hands‑on experience with Microsoft Azure Strong experience supporting Microsoft 365 workloads Experience supporting hybrid environments (on‑premises integrated with Azure and M365) Working knowledge of ITIL‑aligned support environments Excellent customer service skills with the ability to manage multiple priorities Strong troubleshooting, analytical and problem‑solving capability Clear written and verbal communication skills, including technical documentation Ability to achieve and maintain NPPV3 with SC clearance Desirable: Valid UK driving licence and access to a car Microsoft certifications such as AZ‑900 and AZ‑104 Experience supporting large or complex tenant environments What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Service Centre Lead

Foreign, Commonwealth & Development Office London, UK

Reference number: 431765 Salary: £57,500– £62,500 Total Package: Grade 7 Contract: Permanent Location: London/Milton Keynes/East Kilbride We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors. When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre. Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs. Who we’re looking for To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level). When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front. If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here . We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 2nd March 2026.

06/02/2026

Full time

Reference number: 431765 Salary: £57,500– £62,500 Total Package: Grade 7 Contract: Permanent Location: London/Milton Keynes/East Kilbride We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors. When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre. Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs. Who we’re looking for To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level). When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front. If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here . We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 2nd March 2026.

Associate Director, IT Infrastructure

AskBio Edinburgh, UK

Position Summary We're seeking an Associate Director, IT Infrastructure to lead and transform our scientific computing environment in support of our cutting-edge gene therapy research. This senior leadership position will drive the strategy and execution of research computing initiatives, working in close partnership with our Bioinformatics, AI/ML, and Global IT Infrastructure teams. The role focuses specifically on advancing our scientific computing capabilities through operational excellence, while ensuring our research teams can maximize the value of our high-performance computing investments. As a key member of the technology leadership team, this position will be responsible for the day-to-day operations and strategic evolution of our research computing environment. The successful candidate will combine deep technical expertise in scientific computing with strong business acumen to deliver innovative solutions that accelerate our research mission. While Global IT Infrastructure maintains our enterprise technology foundation, this role focuses exclusively on the specialized computing needs of our scientific teams, including high-performance computing, GPU-accelerated workflows, and research data management. Job Responsibilities Serve as the primary local IT Infrastructure contact for Edinburgh's Bioinformatics and AI/ML teams Manage and optimize scientific computing infrastructure, including GPU clusters, high-performance storage systems, and virtualized environments Collaborate with global IT teams to ensure infrastructure alignment with scientific computing needs Lead technical planning and implementation of infrastructure improvements Provide technical guidance on architecture decisions affecting scientific workflows Manage and optimize WEKA storage systems and VSphere virtual environments Support Linux-based scientific computing environments, leveraging managed services as appropriate Implement and maintain monitoring solutions for complex computing environments Participate in capacity planning and performance optimization initiatives Drive infrastructure automation and continuous improvement Manage relationships with vendors and technical partners Vendor & Contract Management: Manage third-party Linux support contract and contractor relationships Define and monitor service level agreements Ensure contractor compliance with company security policies Review and approve contractor work Manage vendor performance and escalations Security & Compliance: Act as primary point of contact for parent company security audits Develop and maintain security compliance documentation Coordinate and respond to penetration testing activities Implement security recommendations and remediation plans Ensure infrastructure meets corporate security standards Participate in security incident response planning Business Continuity: Lead disaster recovery planning for scientific computing infrastructure Coordinate and execute DR testing Maintain DR documentation and procedures Develop and maintain business continuity plans Ensure RPO/RTO objectives are met Financial Planning & Technical Debt: Develop long-term capital planning for infrastructure Manage infrastructure budget and forecasting for AskBio European locations Identify and track technical debt Create remediation plans for technical debt Provide cost-benefit analysis for infrastructure investments Manage infrastructure lifecycle planning Develop business cases for infrastructure improvements Key Competencies: Technical: Infrastructure architecture and design Performance optimization Problem-solving and troubleshooting Security best practices Technical documentation Business & Management: Contract negotiation and management Budget planning and control Risk management Audit response and compliance Strategic planning Vendor management Cost-benefit analysis Interpersonal: Strong communication skills Stakeholder management Team collaboration Conflict resolution Customer service orientation Ability to bridge technical and scientific domains Leadership: Technical leadership Project management Mentoring and knowledge transfer Change management Strategic thinking Impact Metrics: Success in this role will be measured by: Infrastructure stability and performance improvements Stakeholder satisfaction levels Project delivery effectiveness Technical problem resolution metrics Team collaboration effectiveness Innovation and process improvements Note: This position requires occasional travel to other company locations and may require some out-of-hours support during critical maintenance windows or emergencies. This role represents a critical position in our organization, bridging technical expertise with scientific computing needs while fostering strong working relationships between global teams. Minimum Requirements Bachelor's degree in Computer Science, Engineering, or related field 8+ years of experience in infrastructure engineering roles Experience with high-performance computing environments Proven experience supporting GPU-accelerated computing environments Strong understanding of storage systems and networking Experience with infrastructure monitoring and optimization tools Demonstrated ability to work with scientific computing workflows Experience managing vendor relationships and contracts Knowledge of IT security and compliance requirements Experience with disaster recovery planning and testing Understanding of IT financial planning and budgeting Experience with audit responses and compliance documentation Strong experience with Linux administration and engineering Extensive knowledge of virtualization technologies, particularly VSphere Preferred Education, Experience and Skills Experience with WEKA storage systems Knowledge of AI/ML infrastructure requirements Experience supporting bioinformatics workflows Familiarity with container technologies (Docker, Kubernetes) Experience with infrastructure automation tools Understanding of scientific computing software and frameworks Previous experience in biotech or pharmaceutical industries Experience with cloud platforms (AWS, Azure) ITIL certification Security certifications (CISSP, CISM, or similar) Experience with GxP compliance Experience with pharmaceutical industry regulations Previous experience managing technical debt in regulated environments

18/11/2025

Full time

Position Summary We're seeking an Associate Director, IT Infrastructure to lead and transform our scientific computing environment in support of our cutting-edge gene therapy research. This senior leadership position will drive the strategy and execution of research computing initiatives, working in close partnership with our Bioinformatics, AI/ML, and Global IT Infrastructure teams. The role focuses specifically on advancing our scientific computing capabilities through operational excellence, while ensuring our research teams can maximize the value of our high-performance computing investments. As a key member of the technology leadership team, this position will be responsible for the day-to-day operations and strategic evolution of our research computing environment. The successful candidate will combine deep technical expertise in scientific computing with strong business acumen to deliver innovative solutions that accelerate our research mission. While Global IT Infrastructure maintains our enterprise technology foundation, this role focuses exclusively on the specialized computing needs of our scientific teams, including high-performance computing, GPU-accelerated workflows, and research data management. Job Responsibilities Serve as the primary local IT Infrastructure contact for Edinburgh's Bioinformatics and AI/ML teams Manage and optimize scientific computing infrastructure, including GPU clusters, high-performance storage systems, and virtualized environments Collaborate with global IT teams to ensure infrastructure alignment with scientific computing needs Lead technical planning and implementation of infrastructure improvements Provide technical guidance on architecture decisions affecting scientific workflows Manage and optimize WEKA storage systems and VSphere virtual environments Support Linux-based scientific computing environments, leveraging managed services as appropriate Implement and maintain monitoring solutions for complex computing environments Participate in capacity planning and performance optimization initiatives Drive infrastructure automation and continuous improvement Manage relationships with vendors and technical partners Vendor & Contract Management: Manage third-party Linux support contract and contractor relationships Define and monitor service level agreements Ensure contractor compliance with company security policies Review and approve contractor work Manage vendor performance and escalations Security & Compliance: Act as primary point of contact for parent company security audits Develop and maintain security compliance documentation Coordinate and respond to penetration testing activities Implement security recommendations and remediation plans Ensure infrastructure meets corporate security standards Participate in security incident response planning Business Continuity: Lead disaster recovery planning for scientific computing infrastructure Coordinate and execute DR testing Maintain DR documentation and procedures Develop and maintain business continuity plans Ensure RPO/RTO objectives are met Financial Planning & Technical Debt: Develop long-term capital planning for infrastructure Manage infrastructure budget and forecasting for AskBio European locations Identify and track technical debt Create remediation plans for technical debt Provide cost-benefit analysis for infrastructure investments Manage infrastructure lifecycle planning Develop business cases for infrastructure improvements Key Competencies: Technical: Infrastructure architecture and design Performance optimization Problem-solving and troubleshooting Security best practices Technical documentation Business & Management: Contract negotiation and management Budget planning and control Risk management Audit response and compliance Strategic planning Vendor management Cost-benefit analysis Interpersonal: Strong communication skills Stakeholder management Team collaboration Conflict resolution Customer service orientation Ability to bridge technical and scientific domains Leadership: Technical leadership Project management Mentoring and knowledge transfer Change management Strategic thinking Impact Metrics: Success in this role will be measured by: Infrastructure stability and performance improvements Stakeholder satisfaction levels Project delivery effectiveness Technical problem resolution metrics Team collaboration effectiveness Innovation and process improvements Note: This position requires occasional travel to other company locations and may require some out-of-hours support during critical maintenance windows or emergencies. This role represents a critical position in our organization, bridging technical expertise with scientific computing needs while fostering strong working relationships between global teams. Minimum Requirements Bachelor's degree in Computer Science, Engineering, or related field 8+ years of experience in infrastructure engineering roles Experience with high-performance computing environments Proven experience supporting GPU-accelerated computing environments Strong understanding of storage systems and networking Experience with infrastructure monitoring and optimization tools Demonstrated ability to work with scientific computing workflows Experience managing vendor relationships and contracts Knowledge of IT security and compliance requirements Experience with disaster recovery planning and testing Understanding of IT financial planning and budgeting Experience with audit responses and compliance documentation Strong experience with Linux administration and engineering Extensive knowledge of virtualization technologies, particularly VSphere Preferred Education, Experience and Skills Experience with WEKA storage systems Knowledge of AI/ML infrastructure requirements Experience supporting bioinformatics workflows Familiarity with container technologies (Docker, Kubernetes) Experience with infrastructure automation tools Understanding of scientific computing software and frameworks Previous experience in biotech or pharmaceutical industries Experience with cloud platforms (AWS, Azure) ITIL certification Security certifications (CISSP, CISM, or similar) Experience with GxP compliance Experience with pharmaceutical industry regulations Previous experience managing technical debt in regulated environments

Data Engineer

Involved Productions Ltd London

We’re looking for a Data Engineer to work across the Involved Group, the collective behind globally renowned dance and electronic music labels including Anjunabeats and Anjunadeep, spanning label services and distribution, music publishing, events promotion and artist management. This is a key role within our Technology Department, responsible for developing and managing data pipelines, automating data collection processes, and creating analytics dashboards to provide actionable insights across the company, directly impacting strategy. This role involves working closely with a variety of departments to understand their data needs, developing solutions that streamline data analysis and reporting processes. Reporting to the Head of Technology, our Data Engineer ensures that data analytics initiatives are strategically aligned, efficiently executed, and contribute to the company's overall objectives. Location: Bermondsey, London Working pattern: Part-time (3 days/week) – either in-person at our lively Bermondsey office, hybrid, or home-working. ____________________________ Who we are: Based in Bermondsey, the Involved group of companies includes: Involved Productions, home of globally renowned independent dance and electronic music labels Anjunabeats, Anjunadeep and Anjunachill, as well as our label and distribution services. Involved Live, the touring and events company responsible for a portfolio of international events, festivals, and all-night-long showcases, creating unforgettable experiences for fans globally. Involved Publishing, a progressive independent music publisher, representing cutting-edge producers, writers and artists from around the world. Involved Management is a boutique artist management company that is responsible for steering the careers of Above & Beyond, Lane 8, Le Youth and Dusky. We offer careers, not just jobs, and our team embrace the entrepreneurial spirit, independent mindset and respectful culture we have created, building community and connection through music. ____________________________ Our Data Engineer is responsible for: Analytics Dashboard Creation: Developing and optimising Tableau dashboards that provide clear, actionable insights to various teams, including Streaming & Promotions, Label Directors, and Publishing. Data Pipeline Development: Designing, building, and maintaining efficient and scalable data pipelines to automate the collection, transformation, and delivery of data to and from various sources, including DSPs, FUGA Analytics, Google Analytics, Chartmetric, Curve, etc. Database Management: Developing and maintaining the company’s database structure, ensuring data accuracy, security, and accessibility for analytics purposes. Teaching: Providing support and training to ensure teams are making effective use of analytics tools and dashboards. Tailoring : Collaborating with different departments to understand their data needs, and working creatively to provide tailored analytics solutions. Building: Supporting the Head of Technology in building and maintaining cross-platform automations. Innovation and Research: Staying up to date with the latest trends and technologies in data engineering and analytics, exploring new tools and methodologies that can enhance our data capabilities. This list is not exhaustive – we may ask you to go beyond your job description on occasion, and we hope the role will change and develop with you. ____________________________ About you: The ideal candidate for this role will likely have: a solid foundation in Python and JavaScript, ideally with proficiency in other programming languages. experience designing and implementing ETL pipelines, specifically using Apache Airflow (Astronomer). hands-on experience with ETL frameworks, particularly dbt (data build tool). SQL and various database management system skills. a good understanding of different database types, designs, and data modelling systems. experience with cloud platforms like AWS and GCP, including services such as BigQuery, RDS, and Athena. familiarity with Tableau and project management tools like monday.com and Notion. knowledge of APIs from music Digital Service Providers (e.g., Spotify, Apple Music). previous experience at a record label, music distributor, or music publisher. an understanding of the music industry excellent analytical, problem-solving, and communication skills. a proactive approach to learning, excitement about problem-solving, approaching new projects with an open mind. strong accuracy and attention to detail. good written and verbal communication skills, the ability to explain complex ideas using non-technical language. the ability to prioritise and manage their time independently. ____________________________ What we offer: A competitive salary (£50-60k pro rata) Participation in our Profit Share Scheme 20 days annual leave A benefits package to support your wellbeing, including access to local gyms and fitness classes, and subscription to health apps including Calm, Headspace and Strava A collection of enhanced family policies to support your family life The opportunity to attend a variety of live events Cycle to work scheme Season ticket loans A lively, collaborative office environment, and a flexible hybrid working policy Paid time off to volunteer with our local charitable initiatives Applications Closing date for applications is 21 November 2025, although we may close applications earlier. If you need more information before applying, email us at people@anjunabeats.com. We are committed to inclusion, and encourage applications from anyone with relevant experience and skills. If you require any adjustments throughout the application process to meet your needs and help you perform at your best, please let us know.

28/10/2025

Part time

We’re looking for a Data Engineer to work across the Involved Group, the collective behind globally renowned dance and electronic music labels including Anjunabeats and Anjunadeep, spanning label services and distribution, music publishing, events promotion and artist management. This is a key role within our Technology Department, responsible for developing and managing data pipelines, automating data collection processes, and creating analytics dashboards to provide actionable insights across the company, directly impacting strategy. This role involves working closely with a variety of departments to understand their data needs, developing solutions that streamline data analysis and reporting processes. Reporting to the Head of Technology, our Data Engineer ensures that data analytics initiatives are strategically aligned, efficiently executed, and contribute to the company's overall objectives. Location: Bermondsey, London Working pattern: Part-time (3 days/week) – either in-person at our lively Bermondsey office, hybrid, or home-working. ____________________________ Who we are: Based in Bermondsey, the Involved group of companies includes: Involved Productions, home of globally renowned independent dance and electronic music labels Anjunabeats, Anjunadeep and Anjunachill, as well as our label and distribution services. Involved Live, the touring and events company responsible for a portfolio of international events, festivals, and all-night-long showcases, creating unforgettable experiences for fans globally. Involved Publishing, a progressive independent music publisher, representing cutting-edge producers, writers and artists from around the world. Involved Management is a boutique artist management company that is responsible for steering the careers of Above & Beyond, Lane 8, Le Youth and Dusky. We offer careers, not just jobs, and our team embrace the entrepreneurial spirit, independent mindset and respectful culture we have created, building community and connection through music. ____________________________ Our Data Engineer is responsible for: Analytics Dashboard Creation: Developing and optimising Tableau dashboards that provide clear, actionable insights to various teams, including Streaming & Promotions, Label Directors, and Publishing. Data Pipeline Development: Designing, building, and maintaining efficient and scalable data pipelines to automate the collection, transformation, and delivery of data to and from various sources, including DSPs, FUGA Analytics, Google Analytics, Chartmetric, Curve, etc. Database Management: Developing and maintaining the company’s database structure, ensuring data accuracy, security, and accessibility for analytics purposes. Teaching: Providing support and training to ensure teams are making effective use of analytics tools and dashboards. Tailoring : Collaborating with different departments to understand their data needs, and working creatively to provide tailored analytics solutions. Building: Supporting the Head of Technology in building and maintaining cross-platform automations. Innovation and Research: Staying up to date with the latest trends and technologies in data engineering and analytics, exploring new tools and methodologies that can enhance our data capabilities. This list is not exhaustive – we may ask you to go beyond your job description on occasion, and we hope the role will change and develop with you. ____________________________ About you: The ideal candidate for this role will likely have: a solid foundation in Python and JavaScript, ideally with proficiency in other programming languages. experience designing and implementing ETL pipelines, specifically using Apache Airflow (Astronomer). hands-on experience with ETL frameworks, particularly dbt (data build tool). SQL and various database management system skills. a good understanding of different database types, designs, and data modelling systems. experience with cloud platforms like AWS and GCP, including services such as BigQuery, RDS, and Athena. familiarity with Tableau and project management tools like monday.com and Notion. knowledge of APIs from music Digital Service Providers (e.g., Spotify, Apple Music). previous experience at a record label, music distributor, or music publisher. an understanding of the music industry excellent analytical, problem-solving, and communication skills. a proactive approach to learning, excitement about problem-solving, approaching new projects with an open mind. strong accuracy and attention to detail. good written and verbal communication skills, the ability to explain complex ideas using non-technical language. the ability to prioritise and manage their time independently. ____________________________ What we offer: A competitive salary (£50-60k pro rata) Participation in our Profit Share Scheme 20 days annual leave A benefits package to support your wellbeing, including access to local gyms and fitness classes, and subscription to health apps including Calm, Headspace and Strava A collection of enhanced family policies to support your family life The opportunity to attend a variety of live events Cycle to work scheme Season ticket loans A lively, collaborative office environment, and a flexible hybrid working policy Paid time off to volunteer with our local charitable initiatives Applications Closing date for applications is 21 November 2025, although we may close applications earlier. If you need more information before applying, email us at people@anjunabeats.com. We are committed to inclusion, and encourage applications from anyone with relevant experience and skills. If you require any adjustments throughout the application process to meet your needs and help you perform at your best, please let us know.

IT director at schools trust in Oxfordshire/Swindon

River Learning Trust Oxfordshire, UK

River Learning Trust is looking for a new IT director following the retirement of the current incumbent. Join the leadership team at a schools trust made up of 20 primaries, nine secondaries, an Outstanding-rated teacher training organisation and a teaching schools hub. River Learning Trust prides itself on the value it places on its people and the support given to their professional development and career progression.

06/02/2025

Full time

River Learning Trust is looking for a new IT director following the retirement of the current incumbent. Join the leadership team at a schools trust made up of 20 primaries, nine secondaries, an Outstanding-rated teacher training organisation and a teaching schools hub. River Learning Trust prides itself on the value it places on its people and the support given to their professional development and career progression.

IT Infrastructure Manager

University of Glasgow Glasgow, UK

College of Medical, Veterinary and Life Sciences School of Psychology & Neuroscience IT Infrastructure Manager Vacancy Ref: 158172 Salary: Grade 8 £49,320 - £56,921 per annum This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate. The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager. Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development. The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews. For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk Job Purpose Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development. Main Duties and Responsibilities Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity. Lead the management of infrastructure, data centres and server hardware across the product lifecycle. Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched. Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python. "Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making." Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University. "Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning." Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews. Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications Essential: A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching. Desirable: B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments. B2 Proficiency in macOS management with JAMF certification is highly desirable. B3 Experience of working in a Higher Education environment. Skills Essential: C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP). C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS). C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems. C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above. C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately. C5 Ability to develop innovative solutions and to influence others to adopt them. C6 Excellent interpersonal and communication (oral and written) skills. C7 Demonstrable people/time/budget/project management skills of an appropriate level. C8 Ability to work effectively with a high level of independence but also within a team. C9 Strong analytical and innovative problem-solving skills. C10 Ability to multitask successfully in a busy role with competing demands C11 Ability to work flexibly and adapt to changing environments. C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team) Desirable: D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid. D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar. D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter. F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity). Experience Essential: E1 Experience in leading a highly specialised infrastructure team. E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts. E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management. E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell. E6 Experience managing projects in a complex multidisciplinary organisation. E7 Experience of taking responsibility for actions that can have considerable impact on the user community. E8 Experience of negotiating with colleagues. Desirable: F1 Supporting Research in an academic environment. F2 Supporting MySQL/MariaDB relational database servers. F3 Security with network penetration testing, diagnosis, and patching. F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data. E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks

25/11/2024

Full time

College of Medical, Veterinary and Life Sciences School of Psychology & Neuroscience IT Infrastructure Manager Vacancy Ref: 158172 Salary: Grade 8 £49,320 - £56,921 per annum This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate. The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager. Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development. The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews. For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk Job Purpose Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development. Main Duties and Responsibilities Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity. Lead the management of infrastructure, data centres and server hardware across the product lifecycle. Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched. Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python. "Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making." Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University. "Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning." Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews. Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications Essential: A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching. Desirable: B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments. B2 Proficiency in macOS management with JAMF certification is highly desirable. B3 Experience of working in a Higher Education environment. Skills Essential: C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP). C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS). C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems. C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above. C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately. C5 Ability to develop innovative solutions and to influence others to adopt them. C6 Excellent interpersonal and communication (oral and written) skills. C7 Demonstrable people/time/budget/project management skills of an appropriate level. C8 Ability to work effectively with a high level of independence but also within a team. C9 Strong analytical and innovative problem-solving skills. C10 Ability to multitask successfully in a busy role with competing demands C11 Ability to work flexibly and adapt to changing environments. C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team) Desirable: D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid. D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar. D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter. F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity). Experience Essential: E1 Experience in leading a highly specialised infrastructure team. E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts. E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management. E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell. E6 Experience managing projects in a complex multidisciplinary organisation. E7 Experience of taking responsibility for actions that can have considerable impact on the user community. E8 Experience of negotiating with colleagues. Desirable: F1 Supporting Research in an academic environment. F2 Supporting MySQL/MariaDB relational database servers. F3 Security with network penetration testing, diagnosis, and patching. F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data. E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks

Service Desk Team Leader

Hartpury University and Collage Gloucestershire, UK

Service Desk Team Leader £27,729 - £30,311 per annum 37.5 hours per week Permanent About Us Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice. Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here About the Role Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff. Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions. Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs. To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes. About You You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory. Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals. You will have previously led or played an active role in developing a service desk. You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency. Experience of developing SLAs and KPIs associated with a Service Desk and call handling. We offer a fantastic package of staff benefits including: Hybrid working arrangements with blended approach of office and home working 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service Wellbeing support including our Employee Assistance Programme Generous pension scheme (LGPS) Employee Discounts Scheme Onsite fitness facilities Support for continuous professional development Flexible working opportunities available Enhanced maternity, adoption and paternity leave We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks. Click the button below to apply online The closing date for receipt of applications is 30th November 2024. Interviews will be held on the W/C 9th December 2024 We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. Candidates must be able to demonstrate their eligibility to work in the UK.

22/11/2024

Full time

Service Desk Team Leader £27,729 - £30,311 per annum 37.5 hours per week Permanent About Us Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice. Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here About the Role Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff. Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions. Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs. To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes. About You You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory. Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals. You will have previously led or played an active role in developing a service desk. You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency. Experience of developing SLAs and KPIs associated with a Service Desk and call handling. We offer a fantastic package of staff benefits including: Hybrid working arrangements with blended approach of office and home working 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service Wellbeing support including our Employee Assistance Programme Generous pension scheme (LGPS) Employee Discounts Scheme Onsite fitness facilities Support for continuous professional development Flexible working opportunities available Enhanced maternity, adoption and paternity leave We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks. Click the button below to apply online The closing date for receipt of applications is 30th November 2024. Interviews will be held on the W/C 9th December 2024 We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. Candidates must be able to demonstrate their eligibility to work in the UK.

IT Technician

Hays Specialist Recruitment Sheffield, Yorkshire

Your new company A multi-academy trust in Yorkshire has approached Hays with an exciting opportunity for an IT technician to provide support to a high school based in Sheffied. This is a permanent, Full time role offering variety, responsibility, and the opportunity to work across multiple educational settings. This role will be based onsite 5 days a week. Your new role As an IT Technician, you'll play a key role in ensuring the smooth running of ICT systems across multiple school sites. Reporting to the IT Network Manager and working within a supportive team, you will: Maintain and support the ICT network, hardware and software. Assist staff and students with day-to-day technical issues, ensuring efficient and customer-focused service. Contribute to ICT development projects, helping to optimise system performance and introduce new technologies. Manage and update inventories, helpdesk tickets, and documentation. Install, configure and maintain ICT equipment, following best practice and regulatory standards. Support training, integration of systems and ongoing digital development across the organisation. What you'll need to succeed To excel in this role, you will need: Experience supporting IT networks in a busy, multi-user environment. Strong working knowledge of Windows 11, Microsoft 365 and a range of hardware devices (PCs, laptops, tablets). Understanding of networking fundamentals such as DNS, DHCP, Active Directory and Group Policy. Experience using a helpdesk system and providing high-quality technical support. Excellent communication skills and the ability to work effectively as part of a team. A proactive, customer-focused approach with the ability to problem-solve and learn new skills. A commitment to safeguarding and supporting young people. What you'll get in return In return, you'll be part of a supportive and friendly team that values professional growth and collaboration. Benefits include: Opportunities for training, development and career progression within a growing organisation. A positive working environment that promotes innovation and teamwork. Competitive salary £26400- £28598 per annum and pension scheme. Free car parking Supportive and friendly staff and leadership team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

12/03/2026

Full time

Your new company A multi-academy trust in Yorkshire has approached Hays with an exciting opportunity for an IT technician to provide support to a high school based in Sheffied. This is a permanent, Full time role offering variety, responsibility, and the opportunity to work across multiple educational settings. This role will be based onsite 5 days a week. Your new role As an IT Technician, you'll play a key role in ensuring the smooth running of ICT systems across multiple school sites. Reporting to the IT Network Manager and working within a supportive team, you will: Maintain and support the ICT network, hardware and software. Assist staff and students with day-to-day technical issues, ensuring efficient and customer-focused service. Contribute to ICT development projects, helping to optimise system performance and introduce new technologies. Manage and update inventories, helpdesk tickets, and documentation. Install, configure and maintain ICT equipment, following best practice and regulatory standards. Support training, integration of systems and ongoing digital development across the organisation. What you'll need to succeed To excel in this role, you will need: Experience supporting IT networks in a busy, multi-user environment. Strong working knowledge of Windows 11, Microsoft 365 and a range of hardware devices (PCs, laptops, tablets). Understanding of networking fundamentals such as DNS, DHCP, Active Directory and Group Policy. Experience using a helpdesk system and providing high-quality technical support. Excellent communication skills and the ability to work effectively as part of a team. A proactive, customer-focused approach with the ability to problem-solve and learn new skills. A commitment to safeguarding and supporting young people. What you'll get in return In return, you'll be part of a supportive and friendly team that values professional growth and collaboration. Benefits include: Opportunities for training, development and career progression within a growing organisation. A positive working environment that promotes innovation and teamwork. Competitive salary £26400- £28598 per annum and pension scheme. Free car parking Supportive and friendly staff and leadership team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Desktop Support Analyst/2nd Line Support Analyst

DGH Recruitment Ltd. Manchester, Lancashire

Desktop Support Analyst/2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst/2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis. Desktop Support Analyst/2nd Line Support Analyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping customers apprised and updated * Escalating problems to the senior team members and third-party suppliers where necessary Desktop Support Analyst/2nd Line Support Analyst Attributes/Skills: * Experience working within a legal environment is essential * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software Desktop Support Analyst/2nd Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

12/03/2026

Full time

Desktop Support Analyst/2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst/2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis. Desktop Support Analyst/2nd Line Support Analyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping customers apprised and updated * Escalating problems to the senior team members and third-party suppliers where necessary Desktop Support Analyst/2nd Line Support Analyst Attributes/Skills: * Experience working within a legal environment is essential * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software Desktop Support Analyst/2nd Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Senior Architect

Vertical Recruitment Limited Stockport, Cheshire

We're on the lookout for a job runner - be you a Senior Technologist or Architect with proven ability to manage your own clients and workload, run projects through to their practical completion, and enjoy doing it! What's on offer? A secure business that's well run, expanding and have never made redundancies. In these days of questionable job security, this is a must have. A varied and interesting workload - from high rise residential, to smaller commercial schemes, and conservation, they guarantee you'll not get bored. Career progression - there are several examples of the rapid rise through the ranks of their staff. From recently qualified to Director in 8 short years being one of them. A lovely office in South Manchester near Stockport, with free parking and nearby to a metrolink stop. Commuting isn't a problem, and they can be flexible with start and finish times to make life easier. They listen to their staff - hybrid working is on the agenda. As they continue to grow, there is less need for everyone to be in the office all the time, and it makes sense to offer an increased degree of flexibility for those who want it. Pretty sure they have some of the best coffee in Manchester.

12/03/2026

Full time

We're on the lookout for a job runner - be you a Senior Technologist or Architect with proven ability to manage your own clients and workload, run projects through to their practical completion, and enjoy doing it! What's on offer? A secure business that's well run, expanding and have never made redundancies. In these days of questionable job security, this is a must have. A varied and interesting workload - from high rise residential, to smaller commercial schemes, and conservation, they guarantee you'll not get bored. Career progression - there are several examples of the rapid rise through the ranks of their staff. From recently qualified to Director in 8 short years being one of them. A lovely office in South Manchester near Stockport, with free parking and nearby to a metrolink stop. Commuting isn't a problem, and they can be flexible with start and finish times to make life easier. They listen to their staff - hybrid working is on the agenda. As they continue to grow, there is less need for everyone to be in the office all the time, and it makes sense to offer an increased degree of flexibility for those who want it. Pretty sure they have some of the best coffee in Manchester.

Line 1 & 2 Service Desk Engineer

Starting Off Ltd Northampton, Northamptonshire

Our client is a rapidly expanding, award-winning IT company based in Northampton. They partner with small to medium businesses across the UK and are committed to helping organisations make the most out of their technology. Job Summary The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving day-to-day IT issues, supporting users, and assisting with routine administrative tasks and supporting senior engineers where required, while maintaining high customer service standards. You will work closely with customers, senior engineers, and the service desk team to troubleshoot issues, escalate when required, and ensure systems remain reliable, secure, and well-supported. Job Summary The Line 2 Service Desk Engineer provides second-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving escalated technical issues, supporting complex infrastructure troubleshooting, and assisting with the maintenance and improvement of customer IT environments. You will work closely with Line 1 engineers, senior engineers, and customers to diagnose and resolve technical problems, implement changes, and ensure systems remain reliable, secure, and well-supported. The role also involves mentoring Line 1 engineers and contributing to the ongoing development of service desk processes and documentation. Key Responsibilities Service Desk Support Provide first-line technical support via phone, email, and ticketing systems Troubleshoot and resolve common IT issues including: Microsoft 365 user support (Outlook, Teams, SharePoint) Password resets and account management Basic Active Directory administration Endpoint and device support (Windows PCs, laptops, printers) Network connectivity issues (Wi-Fi, VPN/Internet access) Log, update, and manage tickets in the PSA system Escalate complex technical issues to senior engineers where appropriate Work within agreed service levels and ticket priority targets Customer Support Deliver professional and friendly support to end users Communicate clearly with both technical and non-technical users Keep customers informed of progress on incidents and service requests Maintain strong customer service standards and response times. System Administration & Monitoring Perform routine administrative tasks such as user onboarding/offboarding Monitor alerts generated from RMM systems Assist with patching and routine maintenance tasks under the guidance of senior engineers Support endpoint management and security tools Documentation & Process Maintain accurate ticket notes and documentation Follow internal processes including change management and security procedures Contribute to knowledge base documentation where applicable Required Skills & Experience Technical Skills Basic experience working in an IT support or helpdesk environment Familiarity with Microsoft technologies including: Windows 10/11 Microsoft 365 (Exchange, Teams, SharePoint) Active Directory / Entra ID Understanding of networking basics (IP addressing, DNS, Wi-Fi, VPN) Experience using service desk tools or ticketing systems Basic troubleshooting skills for hardware and software issues Desirable Experience Experience working in a Managed Services Provider (MSP) Exposure to RMM and PSA platforms (e.g., Datto RMM, Autotask) Knowledge of endpoint security or backup tools Basic scripting or PowerShell knowledge Working Location, Travel & Hours This role may involve a combination of office, remote, and occasional customer site work depending on operational requirements. Occasional site visits may be required and will initially be supported by a senior engineer. Work may be performed from the office, remotely, or occasionally at customer premises Occasional travel may be required Some out-of-hours work may occur during maintenance or change windows. This will be agreed beforehand. Flexibility in working hours may be required in line with business needs Personal Attributes Strong customer service and communication skills Good problem-solving and troubleshooting ability Willingness to learn and develop technical skills Ability to work in a fast-paced support environment Organised and detail-oriented Team-focused with a proactive attitude

12/03/2026

Full time

Our client is a rapidly expanding, award-winning IT company based in Northampton. They partner with small to medium businesses across the UK and are committed to helping organisations make the most out of their technology. Job Summary The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving day-to-day IT issues, supporting users, and assisting with routine administrative tasks and supporting senior engineers where required, while maintaining high customer service standards. You will work closely with customers, senior engineers, and the service desk team to troubleshoot issues, escalate when required, and ensure systems remain reliable, secure, and well-supported. Job Summary The Line 2 Service Desk Engineer provides second-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving escalated technical issues, supporting complex infrastructure troubleshooting, and assisting with the maintenance and improvement of customer IT environments. You will work closely with Line 1 engineers, senior engineers, and customers to diagnose and resolve technical problems, implement changes, and ensure systems remain reliable, secure, and well-supported. The role also involves mentoring Line 1 engineers and contributing to the ongoing development of service desk processes and documentation. Key Responsibilities Service Desk Support Provide first-line technical support via phone, email, and ticketing systems Troubleshoot and resolve common IT issues including: Microsoft 365 user support (Outlook, Teams, SharePoint) Password resets and account management Basic Active Directory administration Endpoint and device support (Windows PCs, laptops, printers) Network connectivity issues (Wi-Fi, VPN/Internet access) Log, update, and manage tickets in the PSA system Escalate complex technical issues to senior engineers where appropriate Work within agreed service levels and ticket priority targets Customer Support Deliver professional and friendly support to end users Communicate clearly with both technical and non-technical users Keep customers informed of progress on incidents and service requests Maintain strong customer service standards and response times. System Administration & Monitoring Perform routine administrative tasks such as user onboarding/offboarding Monitor alerts generated from RMM systems Assist with patching and routine maintenance tasks under the guidance of senior engineers Support endpoint management and security tools Documentation & Process Maintain accurate ticket notes and documentation Follow internal processes including change management and security procedures Contribute to knowledge base documentation where applicable Required Skills & Experience Technical Skills Basic experience working in an IT support or helpdesk environment Familiarity with Microsoft technologies including: Windows 10/11 Microsoft 365 (Exchange, Teams, SharePoint) Active Directory / Entra ID Understanding of networking basics (IP addressing, DNS, Wi-Fi, VPN) Experience using service desk tools or ticketing systems Basic troubleshooting skills for hardware and software issues Desirable Experience Experience working in a Managed Services Provider (MSP) Exposure to RMM and PSA platforms (e.g., Datto RMM, Autotask) Knowledge of endpoint security or backup tools Basic scripting or PowerShell knowledge Working Location, Travel & Hours This role may involve a combination of office, remote, and occasional customer site work depending on operational requirements. Occasional site visits may be required and will initially be supported by a senior engineer. Work may be performed from the office, remotely, or occasionally at customer premises Occasional travel may be required Some out-of-hours work may occur during maintenance or change windows. This will be agreed beforehand. Flexibility in working hours may be required in line with business needs Personal Attributes Strong customer service and communication skills Good problem-solving and troubleshooting ability Willingness to learn and develop technical skills Ability to work in a fast-paced support environment Organised and detail-oriented Team-focused with a proactive attitude

2nd Line Support Engineer

Grassroots Recruitment Ltd Stockport, Cheshire

2nd Line Support Engineer Salary: Up to £37,000 + exceptional benefits package including over 20% employer pension contrubutions Location: Stockport Type: Full-time, office-based Are you an experienced 2nd Line Support Engineer looking for a technically varied role where your expertise genuinely makes a difference Our client is an award-winning healthcare provider delivering critical NHS services across Greater Manchester. As an employee-owned organisation with a strong social purpose, they combine innovative digital technology with outstanding clinical care to improve outcomes for patients and communities. With a highly capable Digital Technology Services team already in place, they are now looking to strengthen the team further with the addition of a skilled IT Support Engineer. This role will see you supporting and developing a modern IT environment that underpins essential healthcare services. You ll provide high-quality 1st and 2nd line support across infrastructure, systems and end-user technology, ensuring systems remain secure, reliable and efficient. Alongside troubleshooting and service delivery, you ll also play an active role in improving infrastructure, identifying opportunities for automation and supporting the organisation s ongoing digital transformation. Job Description Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service Manage incidents and service requests through the ITSM ticketing system Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals Support and maintain core IT infrastructure including servers, cloud platforms and networking components Assist with the management of Microsoft 365, Active Directory and Group Policy environments Support virtualised infrastructure and cloud services including Azure or AWS Maintain accurate documentation of systems, procedures and incident resolutions Contribute to security best practice and compliance with standards such as GDPR and ISO 27001 Participate in an out-of-hours on-call rota to ensure service continuity Person Specification Minimum of 3 years experience in a 2nd line IT support or systems support role Degree in Computer Science / IT-related discipline or equivalent commercial experience Strong knowledge of Windows client and server operating systems Experience supporting Microsoft 365, Active Directory and Group Policy Objects Understanding of networking fundamentals including VLANs, switching and routing Experience with firewalls (ideally Fortinet) Familiarity with virtualisation technologies such as Hyper-V Exposure to cloud platforms including Azure and/or AWS Working knowledge of automation tools such as PowerShell Strong communication skills with the ability to explain technical concepts to non-technical users Full UK driving licence Relevant certifications such as CompTIA A+ or Microsoft Azure Administrator are advantageous Why Apply This is an opportunity to join a highly respected, employee-owned organisation that invests heavily in both its people and its technology. You ll work within a collaborative digital team supporting critical healthcare services while developing your own technical capabilities through continuous professional development and certification opportunities. In return, our client offers a salary of up to £37,000, an exceptional benefits package, and the chance to work in an organisation where culture, values and employee engagement genuinely matter. To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

12/03/2026

Full time

2nd Line Support Engineer Salary: Up to £37,000 + exceptional benefits package including over 20% employer pension contrubutions Location: Stockport Type: Full-time, office-based Are you an experienced 2nd Line Support Engineer looking for a technically varied role where your expertise genuinely makes a difference Our client is an award-winning healthcare provider delivering critical NHS services across Greater Manchester. As an employee-owned organisation with a strong social purpose, they combine innovative digital technology with outstanding clinical care to improve outcomes for patients and communities. With a highly capable Digital Technology Services team already in place, they are now looking to strengthen the team further with the addition of a skilled IT Support Engineer. This role will see you supporting and developing a modern IT environment that underpins essential healthcare services. You ll provide high-quality 1st and 2nd line support across infrastructure, systems and end-user technology, ensuring systems remain secure, reliable and efficient. Alongside troubleshooting and service delivery, you ll also play an active role in improving infrastructure, identifying opportunities for automation and supporting the organisation s ongoing digital transformation. Job Description Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service Manage incidents and service requests through the ITSM ticketing system Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals Support and maintain core IT infrastructure including servers, cloud platforms and networking components Assist with the management of Microsoft 365, Active Directory and Group Policy environments Support virtualised infrastructure and cloud services including Azure or AWS Maintain accurate documentation of systems, procedures and incident resolutions Contribute to security best practice and compliance with standards such as GDPR and ISO 27001 Participate in an out-of-hours on-call rota to ensure service continuity Person Specification Minimum of 3 years experience in a 2nd line IT support or systems support role Degree in Computer Science / IT-related discipline or equivalent commercial experience Strong knowledge of Windows client and server operating systems Experience supporting Microsoft 365, Active Directory and Group Policy Objects Understanding of networking fundamentals including VLANs, switching and routing Experience with firewalls (ideally Fortinet) Familiarity with virtualisation technologies such as Hyper-V Exposure to cloud platforms including Azure and/or AWS Working knowledge of automation tools such as PowerShell Strong communication skills with the ability to explain technical concepts to non-technical users Full UK driving licence Relevant certifications such as CompTIA A+ or Microsoft Azure Administrator are advantageous Why Apply This is an opportunity to join a highly respected, employee-owned organisation that invests heavily in both its people and its technology. You ll work within a collaborative digital team supporting critical healthcare services while developing your own technical capabilities through continuous professional development and certification opportunities. In return, our client offers a salary of up to £37,000, an exceptional benefits package, and the chance to work in an organisation where culture, values and employee engagement genuinely matter. To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Lead Application Support DevOps Engineer (SC REQUIRED)

Montash

Job Title: Lead Application Support DevOps Engineer Contract Length: 6 months (with scope to extend) Clearance Required: SC Location: Hybrid (3 days per week on client site, near Bath) Start: ASAP We are looking for an experienced Lead Application Support DevOps Engineer to support the operation, maintenance, and continuous improvement of a critical healthcare platform within a highly regulated environment. This role will focus on leading application support activities across a complex integration platform, ensuring that systems, interfaces, and environments remain stable, secure, and aligned with operational and service management requirements. Working within an established Application Management team, the successful candidate will provide technical leadership across BAU support activities, oversee application deployments and upgrades, and collaborate closely with infrastructure, platform and delivery teams to ensure the platform continues to operate reliably and efficiently. Key Responsibilities Lead application support and operational management for InterSystems HealthShare components, including EMPI (Enterprise Master Patient Index), HPD (Healthcare Provider Directory), portals and data quality reporting services Manage application deployments across development, test, pre-production and production environments, ensuring controlled and reliable release processes Draft and present change requests to Change Advisory Boards (CAB) and participate in service review and governance meetings Maintain and adhere to standard operating procedures (SOPs) to ensure systems, interfaces and integration services remain operational Ensure configuration management and environment documentation is kept up to date and aligned with operational processes Oversee HealthShare platform upgrades, ensuring the platform remains within supported version levels Deliver small application enhancements and resolve incidents, problems and change requests within the BAU support environment Collaborate closely with infrastructure teams to ensure server and network environments support application management requirements Coordinate with testing teams to ensure all changes and updates are appropriately validated prior to release Liaise with third-party vendors and suppliers responsible for components within the platform ecosystem Required Skills & Experience Strong experience working with InterSystems HealthShare and HealthConnect platforms Deep understanding of EMPI (Enterprise Master Patient Index), HPD (Healthcare Provider Directory), integration engines and IRIS technologies Experience supporting application management and operational support within large enterprise environments Proven experience managing application deployments, upgrades and configuration management processes Demonstrable knowledge of ITIL service management processes, including change management and incident management Experience working within Agile delivery environments and collaborating with cross-functional technical teams Strong analytical and problem-solving skills with the ability to quickly understand complex technical environments Ability to communicate effectively with technical teams, stakeholders and operational support functions Desirable Experience Experience working with Azure cloud environments and related DevOps tooling Development experience using Microsoft .NET technologies Experience with automation or infrastructure tooling such as Ansible or Terraform Familiarity with Jira and Azure DevOps for workflow and delivery management Experience supporting healthcare platforms, integration systems or regulated environments

12/03/2026

Contractor

Job Title: Lead Application Support DevOps Engineer Contract Length: 6 months (with scope to extend) Clearance Required: SC Location: Hybrid (3 days per week on client site, near Bath) Start: ASAP We are looking for an experienced Lead Application Support DevOps Engineer to support the operation, maintenance, and continuous improvement of a critical healthcare platform within a highly regulated environment. This role will focus on leading application support activities across a complex integration platform, ensuring that systems, interfaces, and environments remain stable, secure, and aligned with operational and service management requirements. Working within an established Application Management team, the successful candidate will provide technical leadership across BAU support activities, oversee application deployments and upgrades, and collaborate closely with infrastructure, platform and delivery teams to ensure the platform continues to operate reliably and efficiently. Key Responsibilities Lead application support and operational management for InterSystems HealthShare components, including EMPI (Enterprise Master Patient Index), HPD (Healthcare Provider Directory), portals and data quality reporting services Manage application deployments across development, test, pre-production and production environments, ensuring controlled and reliable release processes Draft and present change requests to Change Advisory Boards (CAB) and participate in service review and governance meetings Maintain and adhere to standard operating procedures (SOPs) to ensure systems, interfaces and integration services remain operational Ensure configuration management and environment documentation is kept up to date and aligned with operational processes Oversee HealthShare platform upgrades, ensuring the platform remains within supported version levels Deliver small application enhancements and resolve incidents, problems and change requests within the BAU support environment Collaborate closely with infrastructure teams to ensure server and network environments support application management requirements Coordinate with testing teams to ensure all changes and updates are appropriately validated prior to release Liaise with third-party vendors and suppliers responsible for components within the platform ecosystem Required Skills & Experience Strong experience working with InterSystems HealthShare and HealthConnect platforms Deep understanding of EMPI (Enterprise Master Patient Index), HPD (Healthcare Provider Directory), integration engines and IRIS technologies Experience supporting application management and operational support within large enterprise environments Proven experience managing application deployments, upgrades and configuration management processes Demonstrable knowledge of ITIL service management processes, including change management and incident management Experience working within Agile delivery environments and collaborating with cross-functional technical teams Strong analytical and problem-solving skills with the ability to quickly understand complex technical environments Ability to communicate effectively with technical teams, stakeholders and operational support functions Desirable Experience Experience working with Azure cloud environments and related DevOps tooling Development experience using Microsoft .NET technologies Experience with automation or infrastructure tooling such as Ansible or Terraform Familiarity with Jira and Azure DevOps for workflow and delivery management Experience supporting healthcare platforms, integration systems or regulated environments

1st Line Support

Big Red Recruitment Midlands Limited Willenhall, West Midlands

Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers What We re Looking For Ideally you will have : Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills What You ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities Location: West Midlands Salary: Circa £28,000 per annum Working Pattern: Initially 5 days in the office then moving to hybrid.

12/03/2026

Full time

Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers What We re Looking For Ideally you will have : Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills What You ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities Location: West Midlands Salary: Circa £28,000 per annum Working Pattern: Initially 5 days in the office then moving to hybrid.

Infrastructure Engineer - Windows Server & Networking

Applause IT Recruitment Ltd Chelmsley Wood, Warwickshire

Infrastructure Engineer - Windows Server & Networking Firewalls DV Clearable Location: East Birmingham (Marston Green) - Full-Time, On-Site Salary: 40,000 - 47,000 + Benefits An experienced Infrastructure Engineer is required to join a technical team supporting secure, enterprise IT environments in Birmingham. This Infrastructure Engineer role combines Windows Server infrastructure and networking, making it ideal for someone who enjoys working across both server platforms and network technologies. The successful Infrastructure Engineer will help maintain and support critical infrastructure including Windows Server environments, Active Directory, LAN/WAN networks, and firewall platforms within a highly secure operational setting. Candidates must be eligible for DV (Developed Vetting) security clearance . The Role As an Infrastructure Engineer, you will support the day-to-day operation, maintenance, and improvement of enterprise IT infrastructure. This includes a mix of Windows server administration and network infrastructure support, ensuring systems remain secure, reliable, and high performing. Key responsibilities include: Supporting and maintaining Windows Server infrastructure and core IT systems Administering and supporting Microsoft Active Directory environments Supporting LAN, WAN, and network infrastructure Assisting with the configuration and maintenance of enterprise firewall platforms including Palo Alto, Cisco ASA, or FortiGate Supporting VPN connectivity and secure remote access Troubleshooting infrastructure and network issues across server and network environments Monitoring infrastructure performance and resolving incidents Maintaining technical documentation and infrastructure diagrams Supporting incident response and assisting with root cause analysis Working collaboratively with other engineers to maintain secure and resilient systems Required Skills & Experience Successful candidates for the Infrastructure Engineer role will have experience supporting enterprise IT infrastructure environments, including: Experience working as an Infrastructure Engineer, Systems Engineer, or Network Engineer Experience supporting Windows Server environments Administration experience with Microsoft Active Directory Good understanding of networking fundamentals including TCP/IP, LAN/WAN, and connectivity troubleshooting Experience supporting or administering network infrastructure Exposure to firewall technologies such as Palo Alto, Cisco ASA, FortiGate, or similar Experience supporting VPN connectivity or remote access solutions Familiarity with infrastructure monitoring and troubleshooting tools Strong problem-solving, documentation, and communication skills Desirable: Certifications such as CCNA, Network+, or Microsoft infrastructure certifications Exposure to Linux environments Experience working within secure or regulated environments Candidates must be eligible for DV clearance (British nationality and long-term UK residency required). Why Apply? This Infrastructure Engineer role offers the opportunity to work in a secure, enterprise-scale technical environment supporting critical infrastructure. Engineers will gain exposure to networking, firewall technologies, and Microsoft infrastructure while working as part of a collaborative and highly trusted team. If you are an Infrastructure Engineer looking for a role combining Windows infrastructure and networking technologies , click apply now to learn more.

12/03/2026

Full time

Infrastructure Engineer - Windows Server & Networking Firewalls DV Clearable Location: East Birmingham (Marston Green) - Full-Time, On-Site Salary: 40,000 - 47,000 + Benefits An experienced Infrastructure Engineer is required to join a technical team supporting secure, enterprise IT environments in Birmingham. This Infrastructure Engineer role combines Windows Server infrastructure and networking, making it ideal for someone who enjoys working across both server platforms and network technologies. The successful Infrastructure Engineer will help maintain and support critical infrastructure including Windows Server environments, Active Directory, LAN/WAN networks, and firewall platforms within a highly secure operational setting. Candidates must be eligible for DV (Developed Vetting) security clearance . The Role As an Infrastructure Engineer, you will support the day-to-day operation, maintenance, and improvement of enterprise IT infrastructure. This includes a mix of Windows server administration and network infrastructure support, ensuring systems remain secure, reliable, and high performing. Key responsibilities include: Supporting and maintaining Windows Server infrastructure and core IT systems Administering and supporting Microsoft Active Directory environments Supporting LAN, WAN, and network infrastructure Assisting with the configuration and maintenance of enterprise firewall platforms including Palo Alto, Cisco ASA, or FortiGate Supporting VPN connectivity and secure remote access Troubleshooting infrastructure and network issues across server and network environments Monitoring infrastructure performance and resolving incidents Maintaining technical documentation and infrastructure diagrams Supporting incident response and assisting with root cause analysis Working collaboratively with other engineers to maintain secure and resilient systems Required Skills & Experience Successful candidates for the Infrastructure Engineer role will have experience supporting enterprise IT infrastructure environments, including: Experience working as an Infrastructure Engineer, Systems Engineer, or Network Engineer Experience supporting Windows Server environments Administration experience with Microsoft Active Directory Good understanding of networking fundamentals including TCP/IP, LAN/WAN, and connectivity troubleshooting Experience supporting or administering network infrastructure Exposure to firewall technologies such as Palo Alto, Cisco ASA, FortiGate, or similar Experience supporting VPN connectivity or remote access solutions Familiarity with infrastructure monitoring and troubleshooting tools Strong problem-solving, documentation, and communication skills Desirable: Certifications such as CCNA, Network+, or Microsoft infrastructure certifications Exposure to Linux environments Experience working within secure or regulated environments Candidates must be eligible for DV clearance (British nationality and long-term UK residency required). Why Apply? This Infrastructure Engineer role offers the opportunity to work in a secure, enterprise-scale technical environment supporting critical infrastructure. Engineers will gain exposure to networking, firewall technologies, and Microsoft infrastructure while working as part of a collaborative and highly trusted team. If you are an Infrastructure Engineer looking for a role combining Windows infrastructure and networking technologies , click apply now to learn more.

Cyber Security Identity Specialist (SailPoint) - London 2x a week

Valcon Group UK

Contract Opportunity: Cyber Security Identity Specialist (SailPoint) Location: London - Hybrid Contract Type: Daily Rate Contract Start Date: ASAP We're looking for an experienced Cyber Security Identity Specialist with strong SailPoint expertise to support a major identity transformation project. What You'll Do Deliver hands-on SailPoint configuration, implementation, and governance Contribute to IAM design, integration, and solution delivery Work closely with stakeholders to translate business and technical needs into clear identity management outcomes Produce high-quality documentation, reports, and presentations for both technical and non-technical audiences What We're Looking For Proven experience working with SailPoint (IdentityIQ or IdentityNow) Background in project delivery roles such as Business Analyst , Solution Architect , or similar Strong communication and stakeholder engagement skills Solid understanding of: Identity & Access Management (IAM) Integrating SailPoint with enterprise apps and directories Security frameworks, risk assessment, and compliance

12/03/2026

Contractor

Contract Opportunity: Cyber Security Identity Specialist (SailPoint) Location: London - Hybrid Contract Type: Daily Rate Contract Start Date: ASAP We're looking for an experienced Cyber Security Identity Specialist with strong SailPoint expertise to support a major identity transformation project. What You'll Do Deliver hands-on SailPoint configuration, implementation, and governance Contribute to IAM design, integration, and solution delivery Work closely with stakeholders to translate business and technical needs into clear identity management outcomes Produce high-quality documentation, reports, and presentations for both technical and non-technical audiences What We're Looking For Proven experience working with SailPoint (IdentityIQ or IdentityNow) Background in project delivery roles such as Business Analyst , Solution Architect , or similar Strong communication and stakeholder engagement skills Solid understanding of: Identity & Access Management (IAM) Integrating SailPoint with enterprise apps and directories Security frameworks, risk assessment, and compliance

Senior IT Technician

The Best Connection City, Wolverhampton

Senior IT Technician Location: Wolverhampton + Other local site Salary: 38,000 - 45,000 Hours: Monday - Friday, 08:00 - 17:00 (Early finish on Fridays) The Best Connection are recruiting on behalf of our client for an experienced Senior IT Technician to take ownership of the IT infrastructure across multiple UK sites. This is a hands-on senior role responsible for maintaining and improving the organisation's IT environment, ensuring systems remain secure, reliable and aligned with operational and commercial objectives. Supporting approximately 120 users across engineering, manufacturing, finance and commercial teams, you will act as the primary escalation point for infrastructure matters and play a key role in delivering IT improvements and projects. Key Responsibilities Own and maintain the Group IT infrastructure across all UK sites including servers, endpoints, networking and cloud environments. Ensure high levels of system availability, performance and resilience. Lead cybersecurity measures including MFA, endpoint protection, patch management and vulnerability remediation. Maintain and test backup and disaster recovery processes. Provide 2nd and 3rd line technical support and act as the main escalation point for infrastructure issues. Manage Microsoft 365, Entra ID (Azure AD), Intune and Exchange Online. Maintain Windows Server environments including Active Directory, Group Policy, DNS and DHCP. Oversee network infrastructure including firewalls, VPNs, VLANs and Wi-Fi connectivity. Support and optimise ERP/MRP systems and related manufacturing integrations. Manage third-party IT providers, licensing and hardware procurement. Lead and deliver IT projects such as migrations, network refreshes and system upgrades. Maintain accurate IT documentation including asset registers, network diagrams and policies. Support and train users while promoting structured ticketing and digital best practice. Essential Requirements Minimum 5 years' experience in hands-on IT infrastructure roles At least 2 years in a senior or lead IT capacity Strong experience with Windows 10/11 environments Experience administering Microsoft 365 Knowledge of Active Directory and Azure AD Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) Experience with endpoint security, patching and remote support tools Full UK driving licence and willingness to travel between sites Desirable CompTIA Network+ or Security+ ITIL Foundation Experience with Cyber Essentials Plus or ISO 27001 frameworks Backup and virtualisation platforms such as Veeam, VMware or Hyper-V Exposure to ERP/MRP systems (e.g. SAP Business One, Epicor, Infor or Sage) Experience delivering IT infrastructure projects The Ideal Candidate The successful candidate will be a proactive and hands-on IT professional who takes ownership of infrastructure performance, continuously improves system resilience and cybersecurity, and communicates technical matters clearly to both technical and non-technical stakeholders. This is an excellent opportunity to join a growing organisation where you can play a key role in developing and strengthening the IT environment. Apply today with The Best Connection to learn more about this opportunity. The Best Connection is acting as an Employment Agency in relation to this vacancy.

12/03/2026

Full time

Senior IT Technician Location: Wolverhampton + Other local site Salary: 38,000 - 45,000 Hours: Monday - Friday, 08:00 - 17:00 (Early finish on Fridays) The Best Connection are recruiting on behalf of our client for an experienced Senior IT Technician to take ownership of the IT infrastructure across multiple UK sites. This is a hands-on senior role responsible for maintaining and improving the organisation's IT environment, ensuring systems remain secure, reliable and aligned with operational and commercial objectives. Supporting approximately 120 users across engineering, manufacturing, finance and commercial teams, you will act as the primary escalation point for infrastructure matters and play a key role in delivering IT improvements and projects. Key Responsibilities Own and maintain the Group IT infrastructure across all UK sites including servers, endpoints, networking and cloud environments. Ensure high levels of system availability, performance and resilience. Lead cybersecurity measures including MFA, endpoint protection, patch management and vulnerability remediation. Maintain and test backup and disaster recovery processes. Provide 2nd and 3rd line technical support and act as the main escalation point for infrastructure issues. Manage Microsoft 365, Entra ID (Azure AD), Intune and Exchange Online. Maintain Windows Server environments including Active Directory, Group Policy, DNS and DHCP. Oversee network infrastructure including firewalls, VPNs, VLANs and Wi-Fi connectivity. Support and optimise ERP/MRP systems and related manufacturing integrations. Manage third-party IT providers, licensing and hardware procurement. Lead and deliver IT projects such as migrations, network refreshes and system upgrades. Maintain accurate IT documentation including asset registers, network diagrams and policies. Support and train users while promoting structured ticketing and digital best practice. Essential Requirements Minimum 5 years' experience in hands-on IT infrastructure roles At least 2 years in a senior or lead IT capacity Strong experience with Windows 10/11 environments Experience administering Microsoft 365 Knowledge of Active Directory and Azure AD Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) Experience with endpoint security, patching and remote support tools Full UK driving licence and willingness to travel between sites Desirable CompTIA Network+ or Security+ ITIL Foundation Experience with Cyber Essentials Plus or ISO 27001 frameworks Backup and virtualisation platforms such as Veeam, VMware or Hyper-V Exposure to ERP/MRP systems (e.g. SAP Business One, Epicor, Infor or Sage) Experience delivering IT infrastructure projects The Ideal Candidate The successful candidate will be a proactive and hands-on IT professional who takes ownership of infrastructure performance, continuously improves system resilience and cybersecurity, and communicates technical matters clearly to both technical and non-technical stakeholders. This is an excellent opportunity to join a growing organisation where you can play a key role in developing and strengthening the IT environment. Apply today with The Best Connection to learn more about this opportunity. The Best Connection is acting as an Employment Agency in relation to this vacancy.

IT Infrastructure Support Analyst

ARC IT Recruitment Brighton, Sussex

IT Infrastructure Support Analyst Brighton, Upto £40,000 + 20% Bonus + Excellent Benefits International consultancy firm with offices in Brighton are looking for a Technical Support Analyst to join its IT team. This role will support the organisation's core technical infrastructure, ensuring reliable, secure, and effective IT services across the business. You will provide technical support to users , maintain on-premise and cloud infrastructure , and work closely with internal teams and third-party vendors to support critical systems. Key Responsibilities Provide helpdesk and technical support across the business Support corporate infrastructure including cloud and on-premise systems Maintain Microsoft 365, Active Directory/Azure (Entra) environments Support virtualisation platforms such as VMware, Hyper-V, or Citrix Assist with security monitoring, disaster recovery, and infrastructure projects Work with third-party vendors and internal stakeholders Experience 3-5 years' experience supporting a corporate IT environment Experience with Microsoft 365, Azure/Active Directory Knowledge of networking (LAN/WAN/VLAN) and cloud environments Relevant Microsoft certifications (AZ-900/AZ-104) beneficial

12/03/2026

Full time

IT Infrastructure Support Analyst Brighton, Upto £40,000 + 20% Bonus + Excellent Benefits International consultancy firm with offices in Brighton are looking for a Technical Support Analyst to join its IT team. This role will support the organisation's core technical infrastructure, ensuring reliable, secure, and effective IT services across the business. You will provide technical support to users , maintain on-premise and cloud infrastructure , and work closely with internal teams and third-party vendors to support critical systems. Key Responsibilities Provide helpdesk and technical support across the business Support corporate infrastructure including cloud and on-premise systems Maintain Microsoft 365, Active Directory/Azure (Entra) environments Support virtualisation platforms such as VMware, Hyper-V, or Citrix Assist with security monitoring, disaster recovery, and infrastructure projects Work with third-party vendors and internal stakeholders Experience 3-5 years' experience supporting a corporate IT environment Experience with Microsoft 365, Azure/Active Directory Knowledge of networking (LAN/WAN/VLAN) and cloud environments Relevant Microsoft certifications (AZ-900/AZ-104) beneficial

Senior Infrastructure Engineer

Hays Technology

Senior Infrastructure Engineer 450 Per Day, Inside IR35 6-Month Contract Didcot, Oxfordshire Your new company We're supporting a nationally significant scientific research organisation recognised for delivering some of the most advanced and high-impact projects in the UK. Their digital platforms underpin cutting-edge experiments, secure collaboration and large scale data processing, and they rely on a modern, resilient infrastructure estate to keep these environments running safely and efficiently. As part of their ongoing investment in core services, they are seeking an experienced Senior Infrastructure Engineer to maintain, support and enhance their Microsoft 365, server, storage and authentication systems. This is a place where your technical expertise will directly contribute to work used across the UK science and innovation landscape. Your new role You'll take responsibility for the hands-on support and maintenance of both on-premise and cloud-based infrastructure. Most of your time will be spent supporting Microsoft 365 and Active Directory services, ensuring user access, directory health, security controls and core collaboration tools remain stable and well maintained. Alongside this, you'll manage servers and virtual environments, resolve issues within the estate, and ensure systems are configured, patched and performing reliably. You'll be the person teams turn to when complex IT problems arise, using your experience to troubleshoot effectively, diagnose root causes and deliver practical solutions that keep systems running smoothly. You'll maintain documentation, support certificate and authentication services, contribute to monitoring and BAU operations, and help enforce security and backup standards across the environment. Close collaboration with other technical teams will be key in ensuring that infrastructure services meet the needs of users across the organisation. This is a hands-on engineering role, ideal for someone who takes pride in stability, reliability and technical problem-solving within a busy, mission-critical environment. What you'll need to succeed You will bring strong, practical experience gained over several years working in IT infrastructure, with a solid understanding of Microsoft 365, Exchange Online and Active Directory in both on-premise and multi-tenant environments. You'll be comfortable supporting servers, virtualised platforms and cloud technologies, and you'll have the confidence to resolve complex issues relating to identity, authentication, performance and system reliability. Experience working with monitoring tools, backups, disaster recovery, and security processes will be highly beneficial, as will familiarity with certificates, load balancing or Linux systems. You'll be someone who communicates clearly, works well with others and thrives in environments where priorities shift quickly. Strong troubleshooting skills, the ability to manage your workload and the discipline to produce clear documentation will all be important. ITIL awareness and relevant Microsoft or infrastructure certifications are advantageous. The ability to work on-site in Didcot two days per week is essential. What you'll get in return You'll join a collaborative organisation where infrastructure plays a vital role in enabling groundbreaking scientific work. You'll have the opportunity to work with a varied and modern technology stack, contribute to meaningful improvements, and operate in an environment that values technical precision and strong engineering practice. Your knowledge will be respected, your work will be appreciated, and your contribution will support a mission with genuine national impact. What you need to do now If you're an experienced Infrastructure Engineer looking for a senior contract where your skills will be put to meaningful use, get in touch today to discuss this opportunity further. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

12/03/2026

Contractor

Senior Infrastructure Engineer 450 Per Day, Inside IR35 6-Month Contract Didcot, Oxfordshire Your new company We're supporting a nationally significant scientific research organisation recognised for delivering some of the most advanced and high-impact projects in the UK. Their digital platforms underpin cutting-edge experiments, secure collaboration and large scale data processing, and they rely on a modern, resilient infrastructure estate to keep these environments running safely and efficiently. As part of their ongoing investment in core services, they are seeking an experienced Senior Infrastructure Engineer to maintain, support and enhance their Microsoft 365, server, storage and authentication systems. This is a place where your technical expertise will directly contribute to work used across the UK science and innovation landscape. Your new role You'll take responsibility for the hands-on support and maintenance of both on-premise and cloud-based infrastructure. Most of your time will be spent supporting Microsoft 365 and Active Directory services, ensuring user access, directory health, security controls and core collaboration tools remain stable and well maintained. Alongside this, you'll manage servers and virtual environments, resolve issues within the estate, and ensure systems are configured, patched and performing reliably. You'll be the person teams turn to when complex IT problems arise, using your experience to troubleshoot effectively, diagnose root causes and deliver practical solutions that keep systems running smoothly. You'll maintain documentation, support certificate and authentication services, contribute to monitoring and BAU operations, and help enforce security and backup standards across the environment. Close collaboration with other technical teams will be key in ensuring that infrastructure services meet the needs of users across the organisation. This is a hands-on engineering role, ideal for someone who takes pride in stability, reliability and technical problem-solving within a busy, mission-critical environment. What you'll need to succeed You will bring strong, practical experience gained over several years working in IT infrastructure, with a solid understanding of Microsoft 365, Exchange Online and Active Directory in both on-premise and multi-tenant environments. You'll be comfortable supporting servers, virtualised platforms and cloud technologies, and you'll have the confidence to resolve complex issues relating to identity, authentication, performance and system reliability. Experience working with monitoring tools, backups, disaster recovery, and security processes will be highly beneficial, as will familiarity with certificates, load balancing or Linux systems. You'll be someone who communicates clearly, works well with others and thrives in environments where priorities shift quickly. Strong troubleshooting skills, the ability to manage your workload and the discipline to produce clear documentation will all be important. ITIL awareness and relevant Microsoft or infrastructure certifications are advantageous. The ability to work on-site in Didcot two days per week is essential. What you'll get in return You'll join a collaborative organisation where infrastructure plays a vital role in enabling groundbreaking scientific work. You'll have the opportunity to work with a varied and modern technology stack, contribute to meaningful improvements, and operate in an environment that values technical precision and strong engineering practice. Your knowledge will be respected, your work will be appreciated, and your contribution will support a mission with genuine national impact. What you need to do now If you're an experienced Infrastructure Engineer looking for a senior contract where your skills will be put to meaningful use, get in touch today to discuss this opportunity further. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

1st/2nd Line IT Support Engineer

Hays Specialist Recruitment Poole, Dorset

Your New Role We are currently recruiting for a proactive 1st/2nd Line IT Support Engineer on a permanent basis for our customer based in Poole, supporting circa 350 internal users.This internal-facing role is essential to maintaining the smooth and efficient running of IT systems across both office and production environments. As the first point of contact for IT-related queries, you will take ownership of day-to-day technical issues, provide responsive end-user support and assist with the ongoing maintenance of the site's infrastructure. You will be supporting a broad range of users including office personnel, engineering teams and production floor staff, ensuring that systems remain fully operational and that disruptions to manufacturing processes are minimised. Within this role, you will be responsible for diagnosing and resolving technical issues across desktops, laptops, tablets and various hardware. You will support the setup and configuration of new devices, maintain Windows-based systems and monitor connectivity across the site's LAN and Wi-Fi networks. You will also administer Microsoft 365 services including Exchange, Teams, OneDrive, Intune and SharePoint, as well as managing user accounts and permissions through Active Directory and Group Policy.The role involves maintaining accurate documentation, supporting IT audits and backups, and ensuring adherence to internal IT security standards. By working collaboratively with engineering and production teams, you will help maintain system reliability and contribute to continuous improvement across the operation. What You'll Need to Succeed You will have previous experience in a 1st/2nd Line role with a solid understanding of Windows 10 and 11, Microsoft 365, Active Directory and experience with remote device management tools would be an advantage, as would experience with PowerShell or basic automation (but that isn't essential).To succeed in this role, you will be a self-motivated and well-organised individual who is comfortable working independently and using your own initiative. Strong communication skills, both verbal and written, are essential, along with a professional, approachable manner and the ability to manage a varied workload. Please note that this role will also involve moving hardware and equipment on site as needed. What You'll Get in Return Salary up to £36,000 depending on experience. Full benefits package TBC shortly. You will be joining a respected and innovative organisation that plays a key role in supporting global defence operations. The company offers a supportive working environment, opportunities for professional development and the chance to work within a technically interesting and highly collaborative setting. You will be part of a business that values its people and invests in the continuous improvement of its systems and processes. The business is also looking to grow rapidly over the next few years, so it's an exciting time to join their IT team. What You Need to Do Now If you are interested in this role and would like to discuss it in more detail, please apply now or contact Hays for a confidential conversation. We look forward to hearing from you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

12/03/2026

Full time

Your New Role We are currently recruiting for a proactive 1st/2nd Line IT Support Engineer on a permanent basis for our customer based in Poole, supporting circa 350 internal users.This internal-facing role is essential to maintaining the smooth and efficient running of IT systems across both office and production environments. As the first point of contact for IT-related queries, you will take ownership of day-to-day technical issues, provide responsive end-user support and assist with the ongoing maintenance of the site's infrastructure. You will be supporting a broad range of users including office personnel, engineering teams and production floor staff, ensuring that systems remain fully operational and that disruptions to manufacturing processes are minimised. Within this role, you will be responsible for diagnosing and resolving technical issues across desktops, laptops, tablets and various hardware. You will support the setup and configuration of new devices, maintain Windows-based systems and monitor connectivity across the site's LAN and Wi-Fi networks. You will also administer Microsoft 365 services including Exchange, Teams, OneDrive, Intune and SharePoint, as well as managing user accounts and permissions through Active Directory and Group Policy.The role involves maintaining accurate documentation, supporting IT audits and backups, and ensuring adherence to internal IT security standards. By working collaboratively with engineering and production teams, you will help maintain system reliability and contribute to continuous improvement across the operation. What You'll Need to Succeed You will have previous experience in a 1st/2nd Line role with a solid understanding of Windows 10 and 11, Microsoft 365, Active Directory and experience with remote device management tools would be an advantage, as would experience with PowerShell or basic automation (but that isn't essential).To succeed in this role, you will be a self-motivated and well-organised individual who is comfortable working independently and using your own initiative. Strong communication skills, both verbal and written, are essential, along with a professional, approachable manner and the ability to manage a varied workload. Please note that this role will also involve moving hardware and equipment on site as needed. What You'll Get in Return Salary up to £36,000 depending on experience. Full benefits package TBC shortly. You will be joining a respected and innovative organisation that plays a key role in supporting global defence operations. The company offers a supportive working environment, opportunities for professional development and the chance to work within a technically interesting and highly collaborative setting. You will be part of a business that values its people and invests in the continuous improvement of its systems and processes. The business is also looking to grow rapidly over the next few years, so it's an exciting time to join their IT team. What You Need to Do Now If you are interested in this role and would like to discuss it in more detail, please apply now or contact Hays for a confidential conversation. We look forward to hearing from you. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

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