128 jobs found

Cutting Edge Music Tech - On-Demand Vinyl Records We are seeking an Audio Technician to help us redefine the music industry. elasticStage is building the world's first on-demand vinyl and CD platform, unlocking physical music for the Digital Creator era. By 2030, there will be over 250 million music creators globally, most locked out of physical formats due to high minimum runs and operational complexity. elasticStage solves this through patented on-demand vinyl and CD manufacturing technology, powering a free-to-use platform where creators can produce and sell physical releases worldwide with no upfront costs or minimum quantities. And we are scaling fast: 100,000+ creators are using the product within our first year of commercialisation. Aiming for 20X growth by 2027. Partnerships with SoundCloud and Amuse (with more major partners to come!). Shipped to over 90 countries. 4.7 on Trustpilot and Google. Recently raised a new funding, bringing the total capital raised to £30M. Just moved to new office in Kings Cross. Reliable and well-maintained audio systems are fundamental to the work we do at elasticStage. As an Audio Technician, you will support the installation, commissioning, maintenance, and organisation of audio hardware and infrastructure across our engineering facilities. Working closely with senior audio systems engineers, you will be responsible for preparing and deploying equipment, maintaining inventory and documentation, performing testing and commissioning activities, and ensuring systems remain operational and ready for use. In addition, you will provide practical technical support across the wider installations team, assisting with equipment setup, fault finding, repairs, and the ongoing development of our audio systems. You will contribute to the organisation and upkeep of our workshop, hardware inventory, and test environments while following established procedures and seeking guidance when required. This role is ideally suited to someone with strong hands on experience in professional audio who enjoys working with equipment, systems, and technical processes. It would particularly suit candidates from live sound, touring, broadcast, systems integration or studio technician backgrounds who are looking to apply their practical expertise within a growing engineering environment. This is not a creative music production or critical listening role. Responsibilities Maintain a well-organised inventory of audio hardware, cables, tools, and test equipment, ensuring accurate documentation and stock control. Receive, inspect, prepare, install, and commission audio hardware and systems in accordance with documented procedures and engineering instructions. Test, maintain, troubleshoot, and perform basic repairs on audio equipment, cables, amplifiers, headphones, and associated hardware. Follow established commissioning, testing, and verification processes, escalating issues to senior engineers when required. Provide ad hoc practical support to engineering and QA teams, including equipment setup, maintenance, and general workshop activities. Qualifications Practical hands on experience working with professional audio equipment in environments such as live sound, broadcast, touring, installation, or similar high demand technical settings. Experience installing, configuring, and commissioning analogue, digital, and networked audio/video systems and associated infrastructure. Familiarity with modern AV networking technologies and protocols, including audio over IP and Ethernet-based media distribution systems. Experience building, testing, repairing, and maintaining audio cables and associated hardware. Understanding of audio fundamentals, including signal flow, voltage levels, gain structure, sound pressure levels, frequency response, and phase. Basic knowledge of electronics and electrical testing techniques. Experience using audio test and measurement equipment. Ability to follow written technical procedures and work instructions accurately. Strong organisational skills with experience managing equipment inventories or technical stock. Competent computer user with the ability to learn and use bespoke software tools, and able to work independently on routine tasks once trained while recognising when to seek support. Nice to Haves Experience working alongside audio systems, studio, or product development engineers. Familiarity with audio amplifiers, loudspeaker systems, headphones, and related professional audio hardware. Experience using inventory management, asset tracking, or documentation systems. Experience supporting workshop, laboratory, QA, or manufacturing environments. Bachelor's degree in Audio Engineering or relevant vocational training, technical certification, or professional experience in audio technology or electronics. What We Offer Industry-Leading Salary Package: Enjoy a highly competitive salary package that rewards your expertise and hard work. Generous Paid Holiday: Take advantage of 25 days of paid holiday to relax and recharge. Comprehensive Pension Scheme: Secure your future with our robust pension scheme. Cutting-Edge Tech Office Environment: Work in a modern, tech-driven office environment equipped with the latest tools and technology. Free Snacks and Beverages: Enjoy free snacks and beverages to keep you energised throughout the day. Medical Insurance: Protect yourself with our comprehensive medical insurance plan. Work Location This is a 5-day-per-week on-site role working closely with teams at our production sites, primarily at Elstree but also potentially including other future locations as the company grows.

Service Desk Team Leader 15 Months FTC 24/7 Shift Rota in Stockon-on-Tees Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of €5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: Innovation - Our capacity for innovation, cutting edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. The Project Indra is a leading global technology and consulting company, and a major provider of mission critical systems for transport, mobility, defence and digital services worldwide. Indra has been appointed by Transport for London (TfL) to operate and evolve the revenue collection services that keep London moving - covering ticketing, gating, validation and payment systems across the Underground, rail, bus, tram and river networks. To deliver this, Indra is establishing a new 24/7 Global Operations Centre in Teesside, North East England, and is building a high performing Service Desk team from the ground up. This is a rare opportunity to join at the start, shape how the service runs, and support one of the most recognisable transport networks in the world. As Service Desk Team Leader you will lead a shift team of Level 1 Service Desk Technicians, owning real time service performance during your shift. You will manage queues and escalations, run structured shift handovers, coach your team, and act as the first point of escalation for operational and major incidents. You will report to the Service Desk Manager and play a key role in standing up a brand new 24/7 operation. Key Responsibilities Provide day to day supervision and leadership of a team of Level 1 Service Desk Technicians on a 24/7 shift rota. Own real time queue management across voice and email channels, using the ACD/telephony platform (Genesys Cloud CX) to monitor service levels and re balance workload. Act as first escalation point for complex, urgent, and sensitive contacts; initiate and coordinate major incident escalation procedures when required. Run structured shift handovers, ensuring open incidents, ongoing issues and operational alerts are formally transferred between shifts. Monitor team performance against service level targets (call answering, email handling, incident routing) and drive in shift corrective action. Ensure incidents and service requests are correctly logged, classified, prioritised and routed in the ITSM platform (IBM Maximo). Coach and develop team members; support quality monitoring, ticket quality reviews and the agent certification process. Champion the knowledge base: ensure articles are used, gaps are reported and content is kept current. Contribute to continuous improvement of processes, call flows and shift patterns during service mobilisation and beyond. Produce shift reports and contribute to operational and management reporting. Key Qualifications Proven experience supervising or leading a team in a service desk, help desk or contact centre environment, ideally 24/7. Strong working knowledge of ITSM tooling (e.g. IBM Maximo, ServiceNow, Remedy or similar) covering incident, request and knowledge management. Experience with ACD/contact centre platforms and real time queue management (Genesys experience an advantage). Solid understanding of ITIL service operations; ITIL 4 Foundation certification (or willingness to achieve it during onboarding). Track record of managing performance against SLAs/KPIs and leading escalation and major incident communication. Excellent verbal and written communication and a strong customer service orientation. Calm, structured decision making under pressure; experience running shift handovers is an advantage. Flexibility to work a rotating 24/7 shift pattern, including nights, weekends and Bank Holidays. Right to work in the United Kingdom. Desirable Experience in transport, ticketing/revenue collection, utilities or other critical national infrastructure environments. Experience in service transition or standing up new operations. Experience coaching teams through training, certification or quality frameworks. Benefits Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days) Pension - 4% employee and 4% employer Employee assistance programs Charitable initiatives Social events (formal & informal) Learning and development programs Innovative & collaborative work environment Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.

2nd Line IT Support Department: Operations - IT Employment Type: Permanent Location: Swindon Description Sumer is a leading professional services group supporting regional SMEs across the UK and Ireland. As we continue to scale, we are integrating high quality accountancy firms into a national organisation with strong local presence. We are seeking a proactive and skilled IT Support Technician (2nd Line) to support our Monahans hub in Trowbridge or Swindon. This role combines on site end user support with close collaboration across our central IT function, contributing directly to the reliability, security, and performance of our growing technology environment. You will play a key role in ensuring smooth day to day operations, delivering excellent user support, and maintaining robust local infrastructure. Key Responsibilities User & Desktop Support Deliver 2nd Line troubleshooting for laptops, desktops, peripherals, applications, and performance issues. Take and manage support calls and tickets, resolving issues at first contact where possible Communicate clearly with users, providing updates and managing expectations Account, Access & Device Management Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates. Configure workstations, profile laptops, and ensure new starters receive an effective technical induction. Administer Active Directory and Microsoft 365, including mailbox setup, distribution lists, and security groups. Systems Maintenance & Administration Perform routine system checks, patching validation and monitoring activities. Maintain accurate documentation for systems, configurations, and support procedures. Security & Compliance Support technical activities related to vulnerability management and remediation. Work with tools such as Sentinel one, Qualys, Mimecast, and Microsoft 365 Security Portal. Assist with triage and response to security alerts under the direction of central IT. Vendor & Escalation Management Coordinate with third party vendors and external partners to resolve technical issues or support local projects. Collaboration with Group IT Support initiatives relating to: Microsoft Windows 11 endpoint environments Microsoft 365 administration and apps Mimecast web filtering and email security Vulnerability scanning and patching using Qualys Hardware configuration to organisational standards Skills, Knowledge & Expertise Essential Solid experience in a 2nd Line role within a multisite or professional services environment. Good working knowledge of Windows and Microsoft 365 Comfortable taking calls and working with a ticketing system Strong customer service mindset with clear communication skills Willingness to learn, follow procedures, and escalation when appropriate Desirable / Beneficial Exposure to Azure administration, conditional access, security policies. Experience supporting server or cloud operational tasks.

Job Title: Supplier Quality Technician Location: On-Site, Rittal- CSM Ltd, Plymouth. Salary: £17.00 -£18.00 per hour plus a 25% shift premium Contract Type: Permanent, Full-time. 37.9 hours a week. Working Monday - Friday 15.00 - 23.00 Are you ready to take your career to the next level? At Rittal-CSM, we believe in driving innovation and Full Time Salary: £17.00 -£18.00 per hour plus a 25% shift premium Contract Type: Permanent, Full-time. 37.9 hours a week. Working Monday - Friday 15.00 - 23.00 Are you ready to take your career to the next level? At Rittal-CSM, we believe in driving innovation and excellence. Our clients include some of the world's leading technology companies major players in software, hardware, and cloud computing. About Us We specialise in enclosures, climate control systems, power distribution, and IT infrastructure for industrial and IT applications. Our success is built on a diverse and talented workforce. The Opportunity We are currently recruiting two Supplier Quality Technicians to join our Supply Chain team. The successful candidates will play a key role in ensuring the quality of supplied components, working closely with suppliers, production, and internal stakeholders to maintain high-quality standards across our operations. Reporting to the Supply Chain Quality Manager, you will be responsible for inspection, measurement, and quality assurance activities across incoming components. Key Responsibilities Measure and inspect supplied components using standard measuring equipment (e.g. verniers, micrometers, CMM) Carry out ISIR and CPK analysis to support part qualification Raise and manage non-conformance reports, communicating quality issues with suppliers Support production teams with root cause analysis and problem solving Conduct Out of Box Audits (OBS) Liaise and communicate effectively with internal departments and suppliers regarding quality issues and updates Contribute to continuous improvement of supplier quality processes Qualifications & Experience We welcome candidates from all backgrounds. To succeed, you'll bring: Experience in a similar quality or engineering environment and be confident working both independently and as part of a team. Previous experience in a Supplier Quality / Quality Technician or similar role Knowledge of measurement systems and inspection techniques Ability to use a range of measuring equipment (CMM, verniers, micrometers, etc.) Strong attention to detail and a methodical approach to problem solving HNC (or equivalent) in an engineering discipline Experience with SPC and Gauge R&R Working knowledge of recognised quality standards (e.g. ISO 9001:2015) Quality auditing qualification What We Value Teamwork: Collaborating effectively across diverse teams. Training: Commitment to continuous learning and development. Communication: Clear and confident communication at all levels. Recognition: Respect for diverse perspectives and contributions. What's in it for you? Opportunity to make a real impact Room for innovation and creativity Career growth and development Recognition and rewards Rewards Package We're offering an hourly rate of £17.00 - £18.00, plus 25% shift premium, based on your qualifications and experience A companywide bonus based on attendance, productivity and quality 33 days annual leave (including bank holidays) plus holiday purchasing scheme Life insurance 3 x your salary Pension contributions matched to 5% Access to our Westfield Health provision Access to our Smart Spending platform How to Apply If you're passionate about Supplier Quality and ready to make a difference, send your CV and cover letter to We will review applications and conduct interviews on an ongoing basis. As a result, the vacancy may close at any time once a suitable candidate is found. Rittal-CSM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Please Note: As part of our commitment to safeguarding and ensuring the safety of our employees, all prospective employees will be required to undergo a Disclosure and Barring Service (DBS) check and a sanction list check. These checks are essential to ensure that all candidates meet our stringent safety and compliance standards. This role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK

USS Investment Management Limited is looking for an Infrastructure Technician in Liverpool to provide 3rd Line Technical Support for cloud infrastructure and end-user platforms. The role includes investigating complex technical problems, maintaining the technology stack, and working collaboratively with IT teams. Successful candidates will possess proven experience in infrastructure support, specifically with VMware and Windows Server. The position offers opportunities for personal development and comes with a supportive work environment and competitive benefits.

As an IT Technician in the RUN Team, you will provide Level 1 support to datacenter operations, internal teams, and customers. You will play a key role in maintaining, troubleshooting, and upgrading server hardware while ensuring high availability and performance across the infrastructure. You will be joining a team that is responsible for what happens after the customer clicks "buy". You will work in a shift based, 24/7 environment, reporting to a Team Leader and collaborating with international teams. Responsibilities Datacenter Operations & Support Provide first line support for server and datacenter infrastructure, ensuring systems meet KPIs and SLAs Install, assemble, upgrade, and decommission servers Optimize rack space and ensure proper setup of hardware Connect and manage power and network cabling according to standards Maintain accurate asset inventory and stock records Maintenance & Incident Management Troubleshoot, diagnose, and repair faulty or degraded servers Take a proactive approach to identifying and resolving hardware issues Perform server upgrades for customers, including component replacements and improvements Handle unracking, repair, and redeployment of undelivered or defective servers Respond to monitoring alerts and operational tickets Replace failed components and ensure systems are fully operational Escalate complex issues to Level 2 support when required Maintain and troubleshoot rack and cabling systems Contribute to datacenter setup and infrastructure improvements Support technical projects and operational initiatives Ensure compliance with health, safety, and regulatory standards Drive continuous improvement in processes and service quality Teamwork & Communication Collaborate with 24/7 operational teams across sites Share updates and provide reporting to the Team Leader Maintain strong internal and customer relationships Communicate technical issues clearly and effectively Required Qualifications Proven hands on experience with server hardware troubleshooting, diagnostics, and repair Strong ability to proactively identify, resolve, and prevent issues on faulty or degraded servers Experience performing server upgrades for customers (component replacement, hardware improvements, firmware updates) Practical experience with unracking/decommissioning servers, repairing undelivered or defective equipment, and preparing hardware for redeployment Experience managing asset inventory and stock, including tracking and organizing spare parts Solid understanding of datacenter operations, including rack organization, cabling, and hardware lifecycle management Strong problem solving skills with a hands on, solution oriented mindset Ability to work in a 24/7 shift environment (including weekends and holidays) Physically capable of working in a datacenter environment (rack installation, lifting equipment, cabling, etc.) Preferred Qualifications Certifications such as CompTIA A+, Network+, or relevant hardware certifications Experience in large scale datacenter or infrastructure environments Familiarity with cloud infrastructure and high availability systems Experience working in fast paced, customer focused environments Key Skills Strong interest in IT hardware and infrastructure Organized with the ability to prioritize tasks effectively Attention to detail and a proactive, solution oriented mindset Autonomous, adaptable, and reliable Strong communication and teamwork skills Customer focused with a commitment to service quality

# Infrastructure Technician# USSApply Now! Infrastructure Technician Business Area: IT Place of Work: Liverpool Contract Type: Permanent When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts. About the role In your role as Infrastructure Technician, you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to Working as part of the Technology Services Team, the Infrastructure Technician role is to provide 3rd Line Technical Support on the USS private and public cloud infrastructure platforms, end user compute platforms and unified communications. The role will be involved in BAU platform operations; delivering on project tasks where required and maintaining and responding to a 3rd Line Support queue. A large part of the role will be responding to escalations from the End User Services support teams, providing and documenting solutions to service requests and incidents, ownership of problem records and alert response and remediation on the USS technology stack. The role requires a deep understanding of the core USS Group infrastructure platform technologies and the ability to take ownership of technology and problems when needed. To be the escalation point for in and out of hours support issues. Data Centre visits to remediate issues; carry our compulsory audit checks or replacement of server hardware will be a part of this role. Maintenance of the USS private cloud platforms including hardware and software updates and upgrades both in-hours and out-of-hours. What you will be doing As a trusted part of the IT team you will be responsible for: • 3rd Line Support for both USSIM and USSL • Investigating & owning complex technical problems on the USS technology stack • Deploying new applications using application deployment tools About you We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile. To be successful in the role you will have: 3rd Line Support Expertise - Proven experience operating at L3 level, acting as an escalation point for complex infrastructure issues (strong 2nd line candidates with technical expertise may be considered) Virtualisation Technologies - Hands-on experience with VMware (vSphere essential) and exposure to Nutanix or other HCI platforms Windows Server & Infrastructure - Strong knowledge of Windows Server environments, including management, support, IIS, and role configuration/importing Citrix & End-User Environment - Experience supporting and maintaining Citrix environments, with a focus on end-user compute and performance Networking & Collaboration Tools - Working knowledge of Cisco networking and Microsoft Teams, including policy management and Unified Communications (UC) configuration Why join us? At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others. We're also committed to helping you build your career by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits! How we will reward you Great starting salary Generous annual leave package Access to a high quality pension scheme provided through Universities Superannuation Scheme Supportive people policies (including enhanced occupational sickness pay and family friendly pay) Financial contributions towards your personal development to help you maintain your physical and mental wellbeing Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership Learning and development opportunities to develop your skills, knowledge and talent Employee Volunteer Day's to support the communities where you work and live Cycle to Work Scheme Our culture and values Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them 'front and centre' of what we do. This is embedded through our values: Integrity Collaboration Excellence About us Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and other higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for almost 577,000 members and their families. We are one of the largest private defined benefit pension schemes in the UK, with total assets of around £76.8bn (at 31 March 2025). To find out more, please visit USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting .

Cutting Edge Music Tech - On-Demand Vinyl Records We are seeking an Audio Technician to help us redefine the music industry. elasticStage is building the world's first on-demand vinyl and CD platform, unlocking physical music for the Digital Creator era. By 2030, there will be over 250 million music creators globally, most locked out of physical formats due to high minimum runs and operational complexity. elasticStage solves this through patented on-demand vinyl and CD manufacturing technology, powering a free-to-use platform where creators can produce and sell physical releases worldwide with no upfront costs or minimum quantities. And we are scaling fast: 100,000+ creators are using the product within our first year of commercialisation. Aiming for 20X growth by 2027. Partnerships with SoundCloud and Amuse (with more major partners to come!). Shipped to over 90 countries. 4.7 on Trustpilot and Google. Recently raised a new funding, bringing the total capital raised to £30M. Just moved to new office in Kings Cross. Reliable and well-maintained audio systems are fundamental to the work we do at elasticStage. As an Audio Technician, you will support the installation, commissioning, maintenance, and organisation of audio hardware and infrastructure across our engineering facilities. Working closely with senior audio systems engineers, you will be responsible for preparing and deploying equipment, maintaining inventory and documentation, performing testing and commissioning activities, and ensuring systems remain operational and ready for use. In addition, you will provide practical technical support across the wider installations team, assisting with equipment setup, fault finding, repairs, and the ongoing development of our audio systems. You will contribute to the organisation and upkeep of our workshop, hardware inventory, and test environments while following established procedures and seeking guidance when required. This role is ideally suited to someone with strong hands on experience in professional audio who enjoys working with equipment, systems, and technical processes. It would particularly suit candidates from live sound, touring, broadcast, systems integration or studio technician backgrounds who are looking to apply their practical expertise within a growing engineering environment. This is not a creative music production or critical listening role. Responsibilities Maintain a well-organised inventory of audio hardware, cables, tools, and test equipment, ensuring accurate documentation and stock control. Receive, inspect, prepare, install, and commission audio hardware and systems in accordance with documented procedures and engineering instructions. Test, maintain, troubleshoot, and perform basic repairs on audio equipment, cables, amplifiers, headphones, and associated hardware. Follow established commissioning, testing, and verification processes, escalating issues to senior engineers when required. Provide ad hoc practical support to engineering and QA teams, including equipment setup, maintenance, and general workshop activities. Qualifications Practical hands on experience working with professional audio equipment in environments such as live sound, broadcast, touring, installation, or similar high demand technical settings. Experience installing, configuring, and commissioning analogue, digital, and networked audio/video systems and associated infrastructure. Familiarity with modern AV networking technologies and protocols, including audio over IP and Ethernet-based media distribution systems. Experience building, testing, repairing, and maintaining audio cables and associated hardware. Understanding of audio fundamentals, including signal flow, voltage levels, gain structure, sound pressure levels, frequency response, and phase. Basic knowledge of electronics and electrical testing techniques. Experience using audio test and measurement equipment. Ability to follow written technical procedures and work instructions accurately. Strong organisational skills with experience managing equipment inventories or technical stock. Competent computer user with the ability to learn and use bespoke software tools, and able to work independently on routine tasks once trained while recognising when to seek support. Nice to Haves Experience working alongside audio systems, studio, or product development engineers. Familiarity with audio amplifiers, loudspeaker systems, headphones, and related professional audio hardware. Experience using inventory management, asset tracking, or documentation systems. Experience supporting workshop, laboratory, QA, or manufacturing environments. Bachelor's degree in Audio Engineering or relevant vocational training, technical certification, or professional experience in audio technology or electronics. What We Offer Industry-Leading Salary Package: Enjoy a highly competitive salary package that rewards your expertise and hard work. Generous Paid Holiday: Take advantage of 25 days of paid holiday to relax and recharge. Comprehensive Pension Scheme: Secure your future with our robust pension scheme. Cutting-Edge Tech Office Environment: Work in a modern, tech-driven office environment equipped with the latest tools and technology. Free Snacks and Beverages: Enjoy free snacks and beverages to keep you energised throughout the day. Medical Insurance: Protect yourself with our comprehensive medical insurance plan. Work Location This is a 5-day-per-week on-site role working closely with teams at our production sites, primarily at Elstree but also potentially including other future locations as the company grows.

IT TECHNICIAN - FULL-TIME, WASHINGTON, TYNE & WEAR Who We Are: Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like-minded individuals who shared a passion within this ever-evolving culture. Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community. At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff. As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success. We currently have an exciting opportunity within our Merchandising Team. You will be a visible team player, working with a variety of stakeholders across the wider organisation and forming strong working partnerships especially with the buying team. You will add gravitas, have innovative ideas and bring experience, energy and enthusiasm into the mix. You will provide strategic vision and focus but with an eye on the detail. You will be an ambassador and role model for the brand. Here's a breakdown of what you'll be doing: Key responsibilities Lead the IT Technicians supporting store technologies, business applications, handheld devices, networking equipment, and head-office IT systems. Produce Weekly and Monthly performance reports Manage daily IT operations to ensure stability, efficiency, and maximum system uptime. Ensure IT service desk performance meets agreed SLAs for incident response, issue resolution, and customer satisfaction. Collaborate with the Infrastructure Lead on all server, network, and cloud environment requirements. Provide full people management of the IT Operations Technicians team, including hiring, training, performance evaluations, and development planning. Oversee the design, improvement, and implementation of IT service management processes to ensure effective and consistent service delivery. Support technology and infrastructure rollouts across the retail estate, including new store openings and hardware refresh projects. Manage IT infrastructure to maintain high availability, reliability, and scalability aligned with business needs. Work closely with the Security Manager to maintain endpoint security, patch compliance, and adherence to cybersecurity policies and standards. Develop and manage the IT Operations budget, ensuring cost-efficient resource usage. Lead major incident response activities, coordinating swift resolution to minimize business disruption. Provide operational input into D365-related technical changes and system dependencies when required. Manage vendor relationships for IT hardware, telecoms, and service providers to ensure quality and timely service delivery. Oversee the full lifecycle of IT assets, including procurement, tracking, maintenance, and decommissioning. Ensure accurate and up-to-date documentation of IT systems, configurations, processes, and inventories. Execute change management activities such as device deployments, configuration updates, and controlled rollout of technical changes. Who we're looking for: Proven leadership experience within an IT operations or support environment Strong knowledge of retail IT technologies (POS, networking, end-user devices, store systems) Experience managing service desks and ITIL-driven processes Demonstrated ability to coordinate major incidents and ensure timely resolution Experience collaborating with infrastructure and security functions Excellent communication, people management, and stakeholder engagement skills Strong technical understanding across networks, endpoints, and operational system Strong communication and influencing skills. Able to exchange ideas and information effectively in a clear, concise and straightforward way. Working collaboratively with internal stakeholders including peers, senior leaders and team members and external stakeholders where required to achieve functional objectives. Level 5 Professional qualifications or extensive practical knowledge gained through experience Besides a competitive salary and an engaging and inclusive work place we can offer you: 28 days holiday (including bank holidays) Flexible working - 3 days office working (Mon-Wed) 2 days home working (Thu-Fri) 40 Hours per week Holiday trading (Buy or sell 3 days) Your birthday off Access to Employee Assistance Programme Healthcare Cashback Plan Moments that matter gifts (Weddings and Babies) A pension that both you and the company contribute to Generous staff discount Opportunities for professional development and career progression Don't worry if you don't hit every criteria, we're always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you. Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

IT TECHNICIAN - FULL-TIME, WASHINGTON, TYNE & WEAR Who We Are: Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like-minded individuals who shared a passion within this ever-evolving culture. Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community. At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff. As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success. We currently have an exciting opportunity within our Merchandising Team. You will be a visible team player, working with a variety of stakeholders across the wider organisation and forming strong working partnerships especially with the buying team. You will add gravitas, have innovative ideas and bring experience, energy and enthusiasm into the mix. You will provide strategic vision and focus but with an eye on the detail. You will be an ambassador and role model for the brand. Here's a breakdown of what you'll be doing: Key responsibilities Lead the IT Technicians supporting store technologies, business applications, handheld devices, networking equipment, and head-office IT systems. Produce Weekly and Monthly performance reports Manage daily IT operations to ensure stability, efficiency, and maximum system uptime. Ensure IT service desk performance meets agreed SLAs for incident response, issue resolution, and customer satisfaction. Collaborate with the Infrastructure Lead on all server, network, and cloud environment requirements. Provide full people management of the IT Operations Technicians team, including hiring, training, performance evaluations, and development planning. Oversee the design, improvement, and implementation of IT service management processes to ensure effective and consistent service delivery. Support technology and infrastructure rollouts across the retail estate, including new store openings and hardware refresh projects. Manage IT infrastructure to maintain high availability, reliability, and scalability aligned with business needs. Work closely with the Security Manager to maintain endpoint security, patch compliance, and adherence to cybersecurity policies and standards. Develop and manage the IT Operations budget, ensuring cost-efficient resource usage. Lead major incident response activities, coordinating swift resolution to minimize business disruption. Provide operational input into D365-related technical changes and system dependencies when required. Manage vendor relationships for IT hardware, telecoms, and service providers to ensure quality and timely service delivery. Oversee the full lifecycle of IT assets, including procurement, tracking, maintenance, and decommissioning. Ensure accurate and up-to-date documentation of IT systems, configurations, processes, and inventories. Execute change management activities such as device deployments, configuration updates, and controlled rollout of technical changes. Who we're looking for: Proven leadership experience within an IT operations or support environment Strong knowledge of retail IT technologies (POS, networking, end-user devices, store systems) Experience managing service desks and ITIL-driven processes Demonstrated ability to coordinate major incidents and ensure timely resolution Experience collaborating with infrastructure and security functions Excellent communication, people management, and stakeholder engagement skills Strong technical understanding across networks, endpoints, and operational system Strong communication and influencing skills. Able to exchange ideas and information effectively in a clear, concise and straightforward way. Working collaboratively with internal stakeholders including peers, senior leaders and team members and external stakeholders where required to achieve functional objectives. Level 5 Professional qualifications or extensive practical knowledge gained through experience Besides a competitive salary and an engaging and inclusive work place we can offer you: 28 days holiday (including bank holidays) Flexible working - 3 days office working (Mon-Wed) 2 days home working (Thu-Fri) 40 Hours per week Holiday trading (Buy or sell 3 days) Your birthday off Access to Employee Assistance Programme Healthcare Cashback Plan Moments that matter gifts (Weddings and Babies) A pension that both you and the company contribute to Generous staff discount Opportunities for professional development and career progression Don't worry if you don't hit every criteria, we're always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you. Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Job Title: IT Technician Location: Sharston, M22 4SN Salary: Up to £30,000 depending on experience Job type: Full time, Permanent About Us Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquarters in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector. About the Role Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues. Responsibilities Administration of in house software Desktop support and troubleshooting in Windows 10 environments Support for deployed printers, scanners and other peripherals across the network Support for company mobile phones or other mobile devices Support for company telecoms system Responsibility for maintaining a comprehensive asset register Support for security systems linked to the IT network Some travel to branch office (Liverpool) may be required on an ad hoc basis Person Specification A minimum of 12 months experience working within IT Support Knowledge of Windows based operating systems and troubleshooting common problems Understanding of network infrastructure and technology Understanding of computer hardware and peripherals Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines Ability to prioritise work received via telephone, email and helpdesk based on business or user impact Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times Excellent organisational and time management skills Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage Experience of IP telephone systems e.g. Ringcentral is desirable Experience of working in the legal industry is advantageous Salary & Hours Salary of up to £30,000, dependent on experience The working hours are 9:30 am to 6:30 pm Monday Thursday and 9:30 am to 6 pm Friday Benefits 23 days holiday, rising to 26 days, plus bank/public holidays Extra holidays - 3 holiday buy backs and an extra day for your birthday after service length requirementPrivate medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme 24/7 onsite gym, netball/football team, 10 km Manchester team and more Active social committee with generous departmental and firm wide social budget Recruitment Process Interviews will be conducted by MS Teams and will include scenario based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion. Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless. At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences-across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs-because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee. Hours of work: Monday to Friday 8am - 6pm on a rota basis, HYBRID 2 days home, 3 office - after training As a key member of our Helpdesk team, you'll provide advanced remote support across print, network, and software services. You'll take ownership of complex technical issues, collaborate with specialist teams, and ensure clients receive a reliable, high quality support experience. Troubleshoot and resolve advanced technical issues using remote-access tools, covering software, print/scan workflows, networking, and service related challenges. Lead the response to Priority 1 (P1) outages, working within defined SLAs. Produce clear, structured Major Incident (MI) reports following P1 events. Act as an escalation point for Level 2 technicians, guiding them through complex cases and progressing issues that require deeper technical investigation. Mentor Level 2 team members, supporting their development and providing structured feedback on escalations. Work closely with Professional Services and other specialist teams to resolve multi layered or infrastructure related incidents. Ensure clients are kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability to troubleshoot unfamiliar or complex issues. Understanding of solution architecture concepts (e.g., load balancing, queue distribution). Solid networking knowledge (IP addressing, DNS, SMTP, SNMP, IPv4, SMB, WAN, VPN). Experience with advanced features of print management or output solutions (PaperCut, Equitrac, SafeQ, HA/Clustering). (advantageous). Confident supporting both Windows and macOS environments. Ability to research and learn new technologies independently when required. Background in Document Management Services or similar technical support disciplines such as application support. Understanding of virtual servers and cloud hosted environments. Familiarity with Microsoft SQL (advantageous). Comfortable communicating with senior technical stakeholders, including leading remote customer sessions. BENEFITS Flexible working options 33 days holiday including bank holidays Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process. If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants. Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: £35,000 - £45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.

Job Title IT Systems, Cyber & Infrastructure Lead (SFIA Level 5+) Salary £45,000 - £65,000 basic Location Weston-–Super-Mare (office based) Overview A growing UK-based engineering and R&D organisation is seeking a hands on IT Systems, Cyber & Infrastructure Lead to take ownership of its internal IT environment. The role is responsible for ensuring secure, stable, and well structured IT operations across corporate and technical systems, supporting both business operations and project delivery. Environment The IT estate includes Microsoft 365 (E5), Azure, Windows/Linux systems, and Fortinet-based networking (firewalls, VPN, switching, failover), along with isolated technical environments supporting R&D work. Role Purpose To provide technical leadership and full operational ownership of IT infrastructure, ensuring systems are secure, reliable, and consistently managed. The role embeds cyber security into day to day operations and reduces reliance on external support through improved internal capability and control. Key Responsibilities Own and manage the end to end IT estate across infrastructure, cloud, and endpoints Define and enforce system standards, access controls, and configuration policies Lead cyber security implementation aligned to recognised frameworks (e.g. ISO27001, Cyber Essentials Plus) Manage network infrastructure including firewalls, VPNs, switching, and segmentation Oversee Azure and Microsoft 365 environments, including identity, access, and device management Support and standardise Windows/Linux and specialist development environments Ensure controlled integration of external, contractor, and remote access Maintain clear technical documentation and system visibility Line manage and develop junior IT staff Report on system health, risks, and improvements to senior leadership Requirements Significant experience in IT infrastructure / systems leadership (SFIA Level 5+ equivalent) Strong hands on expertise with Microsoft 365, networking, and enterprise IT systems Experience with Azure (desirable) and Linux environments (beneficial) Knowledge of cyber security frameworks and secure system design Ability to operate in structured, controlled, and standards driven environments Eligible for UK security clearance (SC level) Success Measures (6-12 months) Clear ownership and control of IT systems Stable, well documented infrastructure and cloud environments Reduced reliance on external support Improved internal capability and governance alignment Stronger security posture across all systems Working Model Full time, office based role. Weston Super Mare office location. Reports to senior IT leadership / board level IT function. Manages IT Technician / Apprentice. Security Clearance Eligible for UK security clearance (SC level). Candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. Equal Opportunity Statement We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

We are currently seeking an experienced BIM Coordinator to join a leading M&E Engineering company supporting works on the HS2 project in Birmingham. Based out of our London office, the successful candidate will take a leading role in the coordination, management, and delivery of BIM processes, models, and project information across large-scale infrastructure and rail projects. This is an excellent opportunity to work on one of the UK's most high profile infrastructure projects within a fast paced and collaborative engineering environment, helping to drive BIM excellence across multidisciplinary teams. Key Responsibilities Lead BIM coordination activities for mechanical and electrical building services packages. Manage and coordinate federated 3D BIM models across multiple disciplines. Conduct clash detection and model validation using BIM coordination software, ensuring issues are identified and resolved efficiently. Coordinate closely with design engineers, project managers, subcontractors, and site teams to ensure accurate and timely model delivery. Ensure BIM deliverables comply with project requirements, client standards, HS2 specifications, and industry best practice. Facilitate and participate in BIM coordination meetings, design reviews, and technical workshops. Monitor model quality, data integrity, and adherence to project BIM Execution Plans (BEPs). Manage model revisions, information exchanges, and Common Data Environment (CDE) processes. Support the implementation and maintenance of BIM standards, workflows, and procedures in line with ISO 19650 and company requirements. Provide guidance and technical support to BIM Technicians and project teams on BIM processes and software usage. Requirements Proven experience working as a BIM Coordinator within M&E Building Services, Engineering, or Construction environments. Strong proficiency in Revit MEP, Navisworks, and AutoCAD. Experience coordinating BIM deliverables on large-scale construction, rail, infrastructure, or commercial projects. Strong understanding of BIM workflows, clash detection, model federation, and information management processes. Knowledge of BIM standards, including BIM Level 2 and ISO 19650 principles. Ability to interpret technical drawings, engineering specifications, and project requirements. Excellent communication, organisational, and stakeholder management skills. Ability to work collaboratively within multidisciplinary project teams. Desirable Previous experience working on HS2, rail, or major infrastructure projects. Experience using Common Data Environments (e.g., Autodesk Construction Cloud, BIM 360, ProjectWise, Asite). Knowledge of BIM Execution Plans (BEPs), Employer's Information Requirements (EIRs), and project information management processes. Experience mentoring or overseeing BIM Technicians and junior team members. Previous experience within an M&E contractor, engineering consultancy, or specialist subcontractor environment.