As an IT Technician in the RUN Team, you will provide Level 1 support to datacenter operations, internal teams, and customers. You will play a key role in maintaining, troubleshooting, and upgrading server hardware while ensuring high availability and performance across the infrastructure.
You will be joining a team that is responsible for what happens after the customer clicks "buy".
You will work in a shift based, 24/7 environment, reporting to a Team Leader and collaborating with international teams.
Responsibilities
Datacenter Operations & Support
- Provide first line support for server and datacenter infrastructure, ensuring systems meet KPIs and SLAs
- Install, assemble, upgrade, and decommission servers
- Optimize rack space and ensure proper setup of hardware
- Connect and manage power and network cabling according to standards
- Maintain accurate asset inventory and stock records
Maintenance & Incident Management
- Troubleshoot, diagnose, and repair faulty or degraded servers
- Take a proactive approach to identifying and resolving hardware issues
- Perform server upgrades for customers, including component replacements and improvements
- Handle unracking, repair, and redeployment of undelivered or defective servers
- Respond to monitoring alerts and operational tickets
- Replace failed components and ensure systems are fully operational
- Escalate complex issues to Level 2 support when required
- Maintain and troubleshoot rack and cabling systems
- Contribute to datacenter setup and infrastructure improvements
- Support technical projects and operational initiatives
- Ensure compliance with health, safety, and regulatory standards
- Drive continuous improvement in processes and service quality
Teamwork & Communication
- Collaborate with 24/7 operational teams across sites
- Share updates and provide reporting to the Team Leader
- Maintain strong internal and customer relationships
- Communicate technical issues clearly and effectively
Required Qualifications
- Proven hands on experience with server hardware troubleshooting, diagnostics, and repair
- Strong ability to proactively identify, resolve, and prevent issues on faulty or degraded servers
- Experience performing server upgrades for customers (component replacement, hardware improvements, firmware updates)
- Practical experience with unracking/decommissioning servers, repairing undelivered or defective equipment, and preparing hardware for redeployment
- Experience managing asset inventory and stock, including tracking and organizing spare parts
- Solid understanding of datacenter operations, including rack organization, cabling, and hardware lifecycle management
- Strong problem solving skills with a hands on, solution oriented mindset
- Ability to work in a 24/7 shift environment (including weekends and holidays)
- Physically capable of working in a datacenter environment (rack installation, lifting equipment, cabling, etc.)
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, or relevant hardware certifications
- Experience in large scale datacenter or infrastructure environments
- Familiarity with cloud infrastructure and high availability systems
- Experience working in fast paced, customer focused environments
Key Skills
- Strong interest in IT hardware and infrastructure
- Organized with the ability to prioritize tasks effectively
- Attention to detail and a proactive, solution oriented mindset
- Autonomous, adaptable, and reliable
- Strong communication and teamwork skills
- Customer focused with a commitment to service quality