IT Technician

Job Title: IT Technician

Location: Sharston, M22 4SN

Salary: Up to £30,000 depending on experience

Job type: Full time, Permanent

Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquarters in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease.

We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK.

Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector.

Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage.

The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues.

• Administration of in house software
• Desktop support and troubleshooting in Windows 10 environments
• Support for deployed printers, scanners and other peripherals across the network
• Support for company mobile phones or other mobile devices
• Support for company telecoms system
• Responsibility for maintaining a comprehensive asset register
• Support for security systems linked to the IT network
• Some travel to branch office (Liverpool) may be required on an ad hoc basis

• A minimum of 12 months experience working within IT Support
• Knowledge of Windows based operating systems and troubleshooting common problems
• Understanding of network infrastructure and technology
• Understanding of computer hardware and peripherals
• Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines
• Ability to prioritise work received via telephone, email and helpdesk based on business or user impact
• Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times
• Excellent organisational and time management skills
• Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver
• Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage
• Experience of IP telephone systems e.g. Ringcentral is desirable
• Experience of working in the legal industry is advantageous

• Salary of up to £30,000, dependent on experience
• The working hours are 9:30 am to 6:30 pm Monday Thursday and 9:30 am to 6 pm Friday

• 23 days holiday, rising to 26 days, plus bank/public holidays
• Extra holidays - 3 holiday buy backs and an extra day for your birthday after service length requirementPrivate medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme
• 24/7 onsite gym, netball/football team, 10 km Manchester team and more
• Active social committee with generous departmental and firm wide social budget

Interviews will be conducted by MS Teams and will include scenario based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.