111 jobs found

Desktop Support Engineer (Part Time) Term 6 Months Hourly Rate: 35 per hour, 22.2 hours per week Part-Time (Tuesday, Wednesday and Thursday) Location: Somerset (On Site) Role Summary- In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth. Responsibilities: Serving new commercial sites (customer sites) in regard of network installation and site connectivity. Supporting commercial sites in their needs in regard of workplace support and IT issues. Providing IT and workplace support to ARABELLE SOLUTIONS's locations in a specific region Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues. Respond to issues over the phone, via email, in person, or through online chats Determine the best troubleshooting solutions or processes based on the issue and details provided by customer Walk customers through troubleshooting and problem-solving processes Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity. Maintain/resolve all open incidents/tasks within ticket queue in a timely manner. Partner with Digital Workplace Solutions Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions. Onsite hands and eyes support for other IT teams. Ensure all business policies and standards related to client services and IT security and compliance are being met. Deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available and approved tools and resources. Analyse and resolve complex hardware and software issues. Be a resource and guidance for customers with regards to Digital Workplace Team policies and procedures. Establish working relationships with customers. Identify and resolve problems, applying knowledge in complex, difficult or stressful situations. Communicate, orally and in writing, technical information to audiences at all levels of the organization Be a participative member of various teams. Perform all other duties as specified by leadership team. Qualifications: Bachelor's degree in computer science, Information Management or other technical / IT field OR a Minimum 1 years of relevant IT work experience. Minimum 1 years of experience with client (PC) technologies and support services. Eligibility Requirements: Legal authorization to work in the European Union or specific country is required. Our client will not sponsor individuals for employment visas, now or in the future, for this job. Must be willing to work abroad - out of the standard office - e.g. on customer / commercial site or different location in the local region. Technical Expertise: Different OS like Windows 10 and 11 / MAC OS Microsoft Teams / unified communications technologies AV Cisco Telepresence equipment Local Network infrastructure management (switches, firewalls,) Servers' administration basic knowledges Management of small projects Business Acumen: Experience in mission critical IT operations support environments Ability to effectively interface with all levels of the organization and external customers Experience working in a global organization Personal Attributes: Strong problem-solving and analytical skills Openness to learning new technologies Strong listening skills Ability to manage multiple, simultaneous tasks, client relationships and expectations Excellent written and oral communication skills Patience and interpersonal skills to successfully help all clients Strong team player - collaborates well with others to solve problems and actively incorporates Effective problem identification and solution skills Proven analytical and organizational ability High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment Customer service focused Proactive attitude to anticipate business needs and risks Capacity to propose innovative technical solutions

Field / 2nd Line Support Engineer Job Specification SPONSORSHIP IS NOT AVAILABLE AT THIS OR ANY TIME IN THE FUTURE Driving Licence required Location: On-site and Remote (Field-based and Office-based as required) Salary Range: Competitive, based on experience Overview We are seeking a motivated and skilled Field/2nd Line Support Engineer to join the growing technical team at one of our most valued clients, an MSP/MSSP providing expert IT solutions to a diverse range of businesses across the UK. This role is a critical part of thier Service Desk function, bridging 1st Line Support and more complex technical escalations. The successful candidate will be responsible for delivering exceptional service to the companys' clients through on-site and remote support, troubleshooting, and delivering technical solutions in line with company values. Key Responsibilities Technical Support: Provide 2nd line support for incidents and service requests escalated from 1st line. Act as an escalation point for complex technical issues, ensuring timely resolution. Diagnose, troubleshoot, and resolve hardware and software issues on client endpoints, servers, and network devices. Collaborate with 3rd Line/Pre-sales engineers to escalate or resolve advanced technical issues when necessary. Field Support: Visit client sites to provide hands-on support, including installations, upgrades, and repairs of IT equipment. Conduct site surveys and audits to identify potential risks, issues, or opportunities for system improvements. Ensure all work completed on-site meets the client's expectations and aligns with quality standards. Client Service and Communication: Maintain a high level of customer satisfaction by providing clear, professional, and timely updates to clients. Liaise effectively with clients to gather information, understand their needs, and provide appropriate solutions. Deliver training or guidance to end-users on IT systems when required. Documentation and Processes: Ensure all incidents, service requests, and resolutions are logged accurately in the ticketing system. Document client environments, site visits, and changes made to infrastructure. Assist in maintaining and updating internal knowledge bases and documentation. Team Collaboration: Support the Service Desk Team Leader in ensuring SLAs are met. Mentor 1st Line Support Engineers to improve their technical skills and knowledge. Contribute to team projects and initiatives, including identifying areas for improvement in processes and technologies. Required Skills and Experience Technical Skills: Operating Systems: Strong knowledge of Server and Desktop operating systems (e.g., Windows 10/11, Windows Server 2016/2019/2022, MacOS). Networking: Good understanding of networking concepts such as DNS, DHCP, VLANs, VPNs, and firewalls. Cloud Platforms: Experience with Office 365 administration (Exchange Online, SharePoint, Teams, etc.) and Azure services. Hardware: Proficiency in diagnosing and repairing desktops, laptops, printers, and other IT peripherals. IT Security: Familiarity with cybersecurity best practices, antivirus solutions, and basic incident response. Experience with ticketing systems and remote monitoring and management (RMM) tools. Soft Skills: Excellent troubleshooting and problem-solving skills. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Exceptional time management and organisational skills, with the ability to prioritise workload effectively. Customer-focused mindset with a passion for delivering outstanding service. Experience: Minimum of 2 years of experience in a 2nd Line Support or similar IT role, in an MSP environment. Proven experience supporting both on-premises and cloud-based IT infrastructure. Certifications (Desirable): Microsoft 365 Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Other Requirements Full UK Driving Licence: This role requires regular travel to client sites, so a valid driving licence is essential. Flexibility: Willingness to occasionally work outside regular office hours to accommodate client needs or complete urgent projects. What's on Offer Competitive salary and benefits package. Opportunities for career progression and ongoing professional development. A supportive, collaborative team environment. Exposure to a wide range of technologies and industries. About The Company My client is a UK-based MSP/MSSP, dedicated to providing exceptional IT solutions and services to businesses of all sizes. Their core values revolve around innovation, collaboration, and delivering reliable, secure solutions to clients. They value their team and are committed to fostering growth and success for every employee.

Managed IT Services Support Consultant Pinnacle, the UK's leading business management software & IT solutions provider, is seeking to recruit an IT Support Consultant to join its growing Managed IT Services Team. This position offers flexible home-based working, with access to any of Pinnacle's UK offices. Customer site visits may be required. The Role We're looking for highly motivated, enthusiastic individual to provide help-desk support to Pinnacle's IT Services customers across the UK & Ireland. The role requires an experienced and hard-working IT technician, who can juggle high volume workloads and provide both remote and telephone support on all hardware and networking issues. The job will require close working with customers to identify IT related problems and advising on the solution, logging and keeping records of customer queries within Pinnacle's Case Management System. Working with field engineers to visit customers if the problem cannot be resolved remotely, testing and fixing faulty equipment. Reporting to the IT Services Support Team Leader, the successful candidate will be primarily responsible for providing front-line IT, and hardware/software support to Pinnacle customers. Key responsibilities: Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements. Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers. Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction. Additional Support Duties: Undertake other support duties as required, including on-site and chargeable work. KPIs: Work to achieve the team's KPIs, taking remedial action where targets are not met, as advised by your Team Leader, Manager or Director Salary will be negotiable depending on track record and experience. The position is a full time permanent contract. The role offers an exciting opportunity for an enthusiastic and customer service-focused software support professional who wishes to be a part of a well-established and rapidly expanding technology company. The Person At least 4 - 5 years of experience in front-line IT Hardware / Networking support environment Server Operating Systems (2012/2012R and 2025 and Active Directory) Desktop Operating Systems (Windows 10 & 11) Experience in Virtualisation (specifically Hyper-V) not a requirement but an advantage Experience of Security Solutions (EDR, XDR) Experience with Networking equipment, such as Firewalls, Switches & Wireless Configurations Good Hardware Skills and confidence working on site in front of customers as required Backup Solutions knowledge (General Understanding, Backup, Restore, Retention) Microsoft 365 experience (Exchange Online, SharePoint, OneDrive, Teams Administration & Support

This is an exciting opportunity for an IT Project Support Engineer to contribute to technology projects within the industrial and manufacturing sector. The role is based 5 days onsite in Redditch and requires a professional with technical expertise to support the implementation and maintenance of IT systems. Client Details The employer is a well-established organisation within the industrial and manufacturing sector. They are a medium-sized company that values technical innovation and operational excellence to maintain their competitive edge. Description Provide technical support to ensure the smooth implementation of IT projects. Assist in the installation, configuration, and maintenance of hardware and software systems. Monitor IT systems and troubleshoot any technical issues promptly. Collaborate with team members to ensure project deliverables are met on time. Document system processes and maintain accurate records for future reference. Support the development and testing of new IT solutions to enhance business operations. Maintain compliance with company policies and industry standards. Communicate effectively with stakeholders to provide updates on project progress. Essential Skills/Experience: Microsoft SQL. Server and desktop hardware. Networking principles. Problem solving. Self motivated and able to work to deadlines. Working with ERP/Business systems. Microsoft operating systems. Excellent communication skills both written and verbal. Profile A successful IT Project Support Engineer should have: A background in technology or a related field with relevant certifications or qualifications. Practical experience in IT support within the industrial or manufacturing sector. Strong problem-solving skills and the ability to work well under pressure. Proficiency in hardware and software installation and maintenance. Knowledge of IT systems and project management principles. Good communication skills to liaise effectively with team members and stakeholders. Essential Skills/Experience: Microsoft SQL. Server and desktop hardware. Networking principles. Problem solving. Self motivated and able to work to deadlines. Working with ERP/Business systems. Microsoft operating systems. Excellent communication skills both written and verbal. Job Offer Competitive salary ranging from 35,000 to 40,000 per annum. Based full time onsite in Redditch 5 days a week. Permanent position offering job stability and growth opportunities. Work in Redditch within a respected organisation in the industrial and manufacturing sector. Opportunity to contribute to exciting technology projects. Supportive company culture focused on professional development. If you are ready to take the next step in your career as an IT Project Support Engineer in Redditch, apply today to join a reputable organisation in the industrial and manufacturing industry!

Second Line End User Support-Sheffield City Centre (On-site) 200- 250 per day- 3-month contract -Immediate start Are you an experienced IT support professional who thrives on solving complex technical challenges? We're looking for a hands-on Second Line Support Contractor to help deliver fast, effective technical support to around 500 users across multiple sites. You'll be joining a Technical Services Team, working closely with Service Desk, Desktop Support, and Technical Services colleagues to reduce a backlog of service requests and incidents. What You'll Be Doing Diagnose and resolve second-line incidents and service requests. Fix access and configuration issues across key systems, including SharePoint, Hive, and Microsoft 365. Troubleshoot connectivity problems (Wi-Fi, VPN, docking stations). Provide expert support for Microsoft 365 apps such as Teams, OneDrive, and Outlook. Review and triage suspected phishing emails. Build, configure, and replace Windows 11 laptops for new starters and existing users. Enrol and manage laptops and mobile devices in Microsoft Intune. Support hardware setup - from monitor swaps to cable management. What You'll Bring Proven experience in second-line desktop or field support . Strong hands-on knowledge of: Microsoft 365 (Teams, OneDrive, SharePoint, Outlook, Power BI) Microsoft Entra ID / Azure AD Microsoft Intune (device & mobile management) Windows 10/11 configuration and troubleshooting Confidence diagnosing hardware, connectivity, and access issues. Familiarity with ITSM tools. Excellent communication and customer service skills. A proactive, pragmatic approach - able to work independently and deliver at pace. Interested? Please send your CV for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Role: Senior IT Field Delivery Engineer Location: Field-based, covering Dundee and surrounding areas, Perth and nearby locations, plus the wider EH, KY (Kirkcaldy and Fife), and FK (Falkirk) regions. Contract Type: Permanent Salary: Competitive base salary + company van, comprehensive benefits package, flexible rewards scheme, and two paid volunteering days annually. Hours: Monday-Friday, 9.00 am - 5.30 pm (plus participation in a 1:4 on-call rota). Overview: Our client, a respected national technology services provider, is seeking an experienced Senior IT Field Delivery Engineer to join their expanding field operations team. You'll play a key role in delivering high-quality on-site IT support, ensuring customer systems remain operational and reliable. Ability to olobtain Security clearance will be required for this role. Key Responsibilities: Provide advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, and retail or network equipment. Perform rebuilds, configurations, and desktop setups at customer sites. Support fellow engineers and act as a technical escalation point where needed. Provide temporary cover for other sites during planned or unplanned absences. Achieve personal KPIs and contribute to wider team performance targets. Maintain clear communication with call administration teams and field management throughout the day to ensure SLA adherence. Accurately update all job details and parts movements in real time using a mobile device. Undertake IMAC (Install, Move, Add, Change) projects with minimal supervision, leading small projects as required. Stay up to date with emerging technologies and proactively develop new technical skills. Participate in the out-of-hours support rota and occasional overtime where required. Follow company and customer health & safety, quality, and operational standards. Maintain company equipment and assets in good working condition. Act as a mentor to junior or less experienced engineers. Skills & Experience: Proven background in IT field engineering or hardware support. Full UK driving licence (essential). Strong customer-facing and interpersonal skills. Self-motivated, well-organised, and capable of working independently. Relevant technical certifications (CompTIA A+, Server+, or equivalent knowledge/experience). Confident working at height and performing manual handling tasks. Professional and presentable with excellent communication skills. Positive attitude with a collaborative team approach.

Do you have IT Field Support experience? Do you like working client side and love solving IT issues? Are you currently an IT Field Engineer? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you! Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for an IT Field Engineer to join their team. With an innovative and forward-thinking culture, our client offers the chance to challenge a variety of exciting technologies within networking, storage, virtualisation and cybersecurity. As an IT Field Engineer, you will be tasked with delivering hands-on technical support to their clients throughout the Southeast. LOCATION : Cobham & Field Based Clientside Southeast JOB SPECIFICATION: IT Field Engineer Support experience with Microsoft server and desktop operating systems Ability to troubleshoot wired and wireless networks Knowledge of network security hardware and software including firewalls and anti-virus systems A full driving license and access to your own vehicle REQUIREMENTS: As an IT Field Engineer, you will possess a strong customer-focus and a logical approach to problem-solving. Excellent prioritization and planning skills are also key. Excellent general troubleshooting skills and experience as a customer-facing support engineer and/or analyst You will be provided with ongoing training, and our client will help you achieve industry-leading qualifications, making this an exceptional opportunity to enhance your prospects.

We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per Week Culture: Embrace Innovation and Change Company: Award winning SaaS company & leading provider of vending and coffee management software Pedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client s business the best it can be. Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients. Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues to 2nd line support when necessary + Delivering excellent verbal and written communication and always helping to find a resolution + Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved + Assisting with software testing as required, prior to the release of new software versions + Assisting the company's Software Migration Team in the implementation of the software for new customers + Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web + Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress + Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role + Proven ability to proactively address customer concerns and exceed expectations + Passion for real-time problem solving and troubleshooting complex problems + Strong written and verbal communication skills + Ability to communicate effectively with technical and non-technical users + Analytical thinking and attention to detail + Experience in working to deadlines and prioritizing competing workloads. + Proficient in the use of Microsoft Applications, Services and Android + Ability to work independently and as part of a team. + Demonstrable planning and organisational skills + Willingness to conduct ad-hoc or exploratory testing + Self-motivated and able to learn/resolve new software and business processes in a prompt manner + Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry Desirable skills: + Multilingual + Technical exposure of Microsoft SQL Server + Experience of AWS platforms + Experience of working within the Vending or Beverage Industry + Educated to A-Level standard or equivalent, English, Maths or IT Why Join Us? + Competitive salary and benefits package + Opportunity to work on cutting-edge technologies + Supportive and collaborative team environment + Opportunities for professional growth and development Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include: 1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, ApplicationsSheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on ExperienceFull Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per Week Culture: Embrace Innovation and ChangeCompany: Award winning SaaS company & leading provider of vending and coffee management softwarePedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client's business the best it can be.Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients.Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company's software via phone call and email+ Providing an accurate, efficient and customer-focused response+ Escalating issues to 2nd line support when necessary+ Delivering excellent verbal and written communication and always helping to find a resolution+ Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved+ Assisting with software testing as required, prior to the release of new software versions+ Assisting the company's Software Migration Team in the implementation of the software for new customers+ Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web+ Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress+ Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role+ Proven ability to proactively address customer concerns and exceed expectations+ Passion for real-time problem solving and troubleshooting complex problems+ Strong written and verbal communication skills+ Ability to communicate effectively with technical and non-technical users+ Analytical thinking and attention to detail+ Experience in working to deadlines and prioritizing competing workloads.+ Proficient in the use of Microsoft Applications, Services and Android+ Ability to work independently and as part of a team.+ Demonstrable planning and organisational skills+ Willingness to conduct ad-hoc or exploratory testing+ Self-motivated and able to learn/resolve new software and business processes in a prompt manner+ Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry Desirable skills: + Multilingual+ Technical exposure of Microsoft SQL Server+ Experience of AWS platforms+ Experience of working within the Vending or Beverage Industry+ Educated to A-Level standard or equivalent, English, Maths or IT Why Join Us? + Competitive salary and benefits package+ Opportunity to work on cutting-edge technologies+ Supportive and collaborative team environment+ Opportunities for professional growth and development Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include:1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support.Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Title: IT Field Engineer Location: Travelling to various client locations (Brighton-based company) Driving Licence: A full UK driving license is required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as an IT Field Engineer . We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our client's site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team's expertise not only benefits our employees but also enhances the quality of services we provide to our clients. During their employment, the successful candidate will benefit from not only being part of exciting new technologies and services but also continual training, certification, and mentorship. The IT Field Engineer's core responsibilities within the designated department are: Travel to designated client sites to provide technical services for both project and helpdesk. Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues). Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident's SLA's/KPI's. Identifying potential escalations and proactively alerting management as needed. Providing and running training on new systems to end users. Creating and updating training and internal documentation. Troubleshoot and resolve hardware, software, and network issues. Providing regular updates to clients on the progress of their tickets. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience". Qualifications and Skills - The successful candidate will require experience working with the following technologies: Microsoft Windows desktop & Mac operating systems and other common applications. Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.). Microsoft 365 administration and support, including Exchange Online, SharePoint Online, Teams and OneDrive. Microsoft Azure administration and support. Virtualisation technologies, including VMware and Microsoft Hyper-V. Networking principles including VLAN's, LAGS, VPN's and routing. Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard. Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc. A flair for troubleshooting, communication, and exceptional customer service. Excellent communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Excellent task and time management. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification. The successful candidate will be mentored and will be placed on a training path that will help you to advance your skills further and gain industry-recognised qualifications. Benefits: Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays). Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs. Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family. 'Cycle to Work' scheme. Access to vendor pricing for personal IT hardware and software purchases. Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. "Smart casual" dress code with dress down Friday raising money for the local charities. Regular social and team-building events. 'Refer a friend' recruitment bonus scheme. Note: Please be aware that you must have the right to work in the UK.

Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial

Service Desk Support Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial

IT Support Field Engineer Borehamwood, Hertfordshire, LondonField/Office Based covering West End London and Greater London About us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £39,000 per annum DOE- Private Healthcare- 20 days' holiday + Bank HolidaysIf you're a talented IT professional with experience of installing and maintaining Windows Servers, network firewalls and first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your day to day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? You must have experience in some of the following areas:- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Knowledge of Microsoft Azure- Knowledge of AWS (Amazon Web Services)- Virtual Technology (VMware vSphere, Hyper-V)- Networking (SonicWALL Firewalls, Cisco Switches and/or HP Switches)- Experience in supporting and/or installing Wi-Fi- Experience of any Point of Sale (POS) systems in a retail environmentSo, if you're ready to take on this exciting role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.

2nd Line Support Engineer IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft s core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN s Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: 25,000- 30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment Must have worked in an MSP environment! If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:(phone number removed) T:(phone number removed)

Field IT Support Engineer (SC) - London (Field-Based) Rate: 180- 220 per day Hours: 7.5 hrs/day within 07:00-19:00 (Mon-Fri) Contract: 6 Month (Inside IR35) Agency contract Start: ASAP Join a Ring-Fenced Team of 15 engineers supporting multiple London customers (incl. government & banking). You'll cover sickness/holiday, resource-on-demand and project work across sites. SC clearance is required (DV welcome). Work on MoD sites means MOD nationality rules apply . Clean UK driving licence essential; you may occasionally drive a customer-supplied vehicle to satellite locations. The role Deskside/field support for Windows 10/11 laptops & desktops (HP/Dell/Lenovo). macOS (Mac & MacBook) setup and support. O365/Teams support; Apple/Android mobile device support. Wireless connectivity & fault diagnostics. Floorwalking/Tech Bar : walk-up fixes, user coaching, great customer comms. OS housekeeping: shortcuts, printers, network drive mapping. Follow build scripts to image/configure devices; IMACs (installs/moves/adds/changes). Basic Wintel/server : HP ProLiant Gen8-Gen10, Dell servers, Lenovo blades; backups, tape library, storage, break/fix. Cisco : basic knowledge/troubleshooting on switches/ports. Must have Active SC (or re-clearable) and able to meet MOD nationality requirements ; DV advantageous. Proven deskside/field support experience; confident customer manner. Full UK driving licence; willingness to travel across London/satellite sites. Flexibility to work any shift within 07:00-19:00 . Nice to have Apple Business Manager/Intune/SCCM exposure. ITSM tools (ServiceNow/Remedy). Vendor accreditations (HP/Dell/Lenovo). Apply Please reply with: CV (Word/PDF) Clearance status (SC/DV + dates) Availability/notice and day rate Home postcode (for travel) Best number/time for a quick call We're an equal opportunities agency and welcome applications from all suitably qualified candidates.

IT Support Engineer Leeds Salary: £28,000 £35,000 per annum Location: Leeds (onsite 5 days per week, with occasional travel to Sheffield and York) Hours: 37.5 per week We are seeking an experienced IT Support Engineer to provide onsite technical support within a professional services environment. The role involves supporting users across multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively. Key Responsibilities Provide 1st and 2nd line technical support for all IT incidents and service requests Troubleshoot and resolve hardware, software, and networking issues Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online Support and maintain Windows 10/11, Teams, SharePoint, and Citrix Virtual Apps & Desktops Assist with system upgrades, deployments, and IT projects Maintain accurate IT asset management and documentation Deliver a high level of customer service to users at all levels Required Skills & Experience Previous experience in a 1st or 2nd line IT support role (professional services experience preferred) Strong technical knowledge of Windows operating systems and Microsoft 365 Experience with Active Directory, Group Policy, and Exchange Online Exposure to Citrix environments and basic network troubleshooting Excellent communication skills with a professional and customer-focused approach Able to prioritise, multitask, and remain calm under pressure A proactive, organised individual who takes ownership of issues A full UK driving licence is desirable due to occasional travel Additional Information Full-time, permanent position based in Leeds Onsite role (5 days per week) Occasional travel required to Sheffield and York offices Ideally available within a 1-month notice period

Job Title: Professional Services Engineer Location: London Salary: 50,000 - 55,000 per annum Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Professional Services Engineer, you will play a key role in planning, managing, and deploying IT projects that align with client expectations and project scope. You will work closely with clients to understand their business needs, develop tailored solutions, and ensure that projects are executed efficiently, on time, and within budget. Your technical expertise and project management skills will be critical in delivering high-quality results that meet or exceed client expectations. Responsibilities: Collaborate with Project Management Office to ensure successful delivery of projects, meeting client requirements, timelines and quality standards; ensuring consistent communication and alignment between all stakeholders throughout the project lifecycle. Track all project activities in Autotask, following established procedures for project tracking, updates and reporting. Ensure that all project milestones, tasks, and issues are documented and actioned promptly to maintain clear visibility for all team members Uphold the highest standards of information security by strictly following the company's policies and procedures, ensuring compliance with industry regulation and data protection guidelines to protect client and company data Prepare and deliver comprehensive client documentation, ensuring that all necessary technical details, configurations and system information are included, and shared with the Service Desk to ensure smooth ongoing support Take ownership of the client onboarding and offboarding process, ensuring a smooth and efficient transition for new and departing clients. For onboarding, manage the integration of client systems, provide training, and ensure all necessary resources are available for successful engagement. For offboarding, ensure all client data, systems, and access are appropriately handled and transferred, maintaining compliance with company policies and security protocols. A solid understanding of Information Security Management Systems (ISMS) About you: Experience: Previous experience within a similar field-based or Professional Services role. Have a versatile approach to new technologies and be able to demonstrate learning capabilities. Experience in Administering and Supporting the Latest Microsoft Technologies Experience in Setting Up and Maintaining Business System Networks Based on Microsoft Technologies Microsoft Windows Server Operating Systems Microsoft Exchange Server Microsoft Windows Hyper-V/VMware vSphere and vCentre Microsoft 365 (including email migrations, InTune deployment, Azure Information Protection, Azure AD Join, AD Connect, SharePoint Online, DLP, MDM) Microsoft Active Directory, Windows Server and Related Server Roles (IIS/RDS/DFS/NPS) Microsoft Azure Active Directory and InTune Microsoft Azure IaaS Technologies Microsoft Azure Virtual Desktop Multi-Factor Authentication and Conditional Access Setup and Configuration for Office 365 and Related Technologies Backup Technologies (Veeam and Datto) Firewall Technologies (Sophos UTM/XG, Sonicwall, Cisco Meraki & Watchguard) Detailed Knowledge of Switching and Routing, Including VLANs and Networking Technologies (TCP/IP, VPN, DHCP, DNS, SSL) (Aruba, Cisco, UniFi) Building Wireless networks (Meraki & UniFi) Personal Attributes: Friendly and professional. Have a passion for new and emerging technologies and thrive on developing an understanding of new solutions. Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients. Keen to research new products and information around technical solutions that could provide answers and solve problems that benefit the whole team. Feel that every day is a day of learning and knowledge. Harnesses pressure to deliver results. Full UK driving license and use of own vehicle. Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role Candidates with experience of: Professional Services Engineer, PSE, IT Infrastructure Engineer, Technical Project Manager, IT Project Engineer, IT Project Technician, Technical Support Engineer, may also be considered for this role.

Job Title: Professional Services Engineer Location: London Salary: £50,000 - £55,000 per annum Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Professional Services Engineer, you will play a key role in planning, managing, and deploying IT projects that align with client expectations and project scope. You will work closely with clients to understand their business needs, develop tailored solutions, and ensure that projects are executed efficiently, on time, and within budget. Your technical expertise and project management skills will be critical in delivering high-quality results that meet or exceed client expectations. Responsibilities: Collaborate with Project Management Office to ensure successful delivery of projects, meeting client requirements, timelines and quality standards; ensuring consistent communication and alignment between all stakeholders throughout the project lifecycle. Track all project activities in Autotask, following established procedures for project tracking, updates and reporting. Ensure that all project milestones, tasks, and issues are documented and actioned promptly to maintain clear visibility for all team members Uphold the highest standards of information security by strictly following the company's policies and procedures, ensuring compliance with industry regulation and data protection guidelines to protect client and company data Prepare and deliver comprehensive client documentation, ensuring that all necessary technical details, configurations and system information are included, and shared with the Service Desk to ensure smooth ongoing support Take ownership of the client onboarding and offboarding process, ensuring a smooth and efficient transition for new and departing clients. For onboarding, manage the integration of client systems, provide training, and ensure all necessary resources are available for successful engagement. For offboarding, ensure all client data, systems, and access are appropriately handled and transferred, maintaining compliance with company policies and security protocols. A solid understanding of Information Security Management Systems (ISMS) About you: Experience: Previous experience within a similar field-based or Professional Services role. Have a versatile approach to new technologies and be able to demonstrate learning capabilities. Experience in Administering and Supporting the Latest Microsoft Technologies Experience in Setting Up and Maintaining Business System Networks Based on Microsoft Technologies Microsoft Windows Server Operating Systems Microsoft Exchange Server Microsoft Windows Hyper-V/VMware vSphere and vCentre Microsoft 365 (including email migrations, InTune deployment, Azure Information Protection, Azure AD Join, AD Connect, SharePoint Online, DLP, MDM) Microsoft Active Directory, Windows Server and Related Server Roles (IIS/RDS/DFS/NPS) Microsoft Azure Active Directory and InTune Microsoft Azure IaaS Technologies Microsoft Azure Virtual Desktop Multi-Factor Authentication and Conditional Access Setup and Configuration for Office 365 and Related Technologies Backup Technologies (Veeam and Datto) Firewall Technologies (Sophos UTM/XG, Sonicwall, Cisco Meraki & Watchguard) Detailed Knowledge of Switching and Routing, Including VLANs and Networking Technologies (TCP/IP, VPN, DHCP, DNS, SSL) (Aruba, Cisco, UniFi) Building Wireless networks (Meraki & UniFi) Personal Attributes: Friendly and professional. Have a passion for new and emerging technologies and thrive on developing an understanding of new solutions. Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients. Keen to research new products and information around technical solutions that could provide answers and solve problems that benefit the whole team. Feel that every day is a day of learning and knowledge. Harnesses pressure to deliver results. Full UK driving license and use of own vehicle. Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role Candidates with experience of: Professional Services Engineer, PSE, IT Infrastructure Engineer, Technical Project Manager, IT Project Engineer, IT Project Technician, Technical Support Engineer, may also be considered for this role.

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T: